Star Office Supply

They did not even listen to our case. They did not even send an adjuster to look. They just asked rep and took his word that he did not move the bed when you can plainly see it was moved. Its abuse of an elderly man who trusted this rep in his room and now his bed is broke. I will be taking this to small claims court if not resolved.

A verbal contract is binding and the attachments provide the terms and conditions for the agreement. The attached recording works and I apologize if the previous agent had issues playing the recording.

Cincinnati Bell has addressed all customer issues. We have no additional information to provide at this time. Thanks. MelissaExecutive Care RepresentativeCincinnati Bell Telephone

Hi [redacted], We have contacted this customer several times and informed that the service is disconnected. We consider this closed. Thanks! [redacted]Quality & Process Improvement SpecialistCincinnati Bell

October 19, 2015
[redacted]
[redacted]
[redacted]
RE: ###-###-####
Dear [redacted],
Again, Cincinnati Bell receives the port out orders
electronically from other companies. The order was to port out all services
including internet. Cincinnati Bell placed an order to start internet services
again and you cancelled this order due to the need for a technician visit. Fioptics
is the only option at your home at this time. Cincinnati Bell offered to setup
a credit card account so you could access your emails and you declined. The
emails are no longer available to retrieve or access.
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel
we have done so in this matter.
Cincinnati Bell considers this complaint closed.
Sincerely,
Rhonda
Executive Care
Cincinnati Bell

Cincinnati Bell has mailed and attached the [redacted] form. This is a State ran program and the form has to be filled out by the customer and returned to the [redacted] department to verify the discount. Cincinnati Bell is closing this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

June 26, 2015
 
[redacted]
[redacted]
[redacted]
 
RE: CBT Account # ###-###-####,[redacted]
 
Cincinnati Bell is responding to the rebuttal that you filed with the Revdex.com concerning the 4.99 equipment fee.
 
According to our legal group the Terms and Conditions do allow us to charge the $4.99 for the equipment fee.  All internet customers must be in possession of a modem.  You need to have a modem on hand to allow us to troubleshoot if you have problems with your service.  Without the use of our equipment we would not be able to troubleshoot the service.  
 
You need to go to a Cincinnati Bell store and retrieve a modem and have it on hand even if you chose to use your own equipment. 
 
The $4.99 fee is valid and needs to be paid if you retain your internet with Cincinnati Bell.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Representative
Cincinnati Bell Telephone

June 8, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: [redacted]
 
Dear [redacted],
 
Cincinnati Bell has reviewed your account. Cincinnati Bell does apologize for any technical issues you may be experiencing.  I only show...

one call into our repair call center. This call was on June 4, 2015. Please always report any issues to Cincinnati Bell and we will be happy to troubleshoot your issues.
 
Cincinnati Bell has requested to have a Repair Supervisor call you on your cell number to further assist you.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Sincerely,
 
[redacted]
Executive Care
Cincinnati Bell

July 20, 2016
[redacted]
[redacted]
[redacted]
RE: ###-###-####
Dear [redacted]
Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning an increase in your monthly bill.
I have reviewed your account and found...

that you had already spoke to a representative and had your issues resolved. I verified the account and found that an order was placed on 07-19-16 reducing your charges to approximately $49.97 per month. This amount includes all taxes and fees. You now have a non-published line with unlimited long distance.
It is never Cincinnati Bell’s intention to upset or frustrate our customers in any way. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
Sincerely,
Sue
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11789808, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Per our conversation today the number was ported and the issue is resolved. Closing the Revdex.com Complaint.

February 27, 2015
[redacted].
[redacted]
 
Revdex.com rebuttal
 
Dear [redacted],
 
Cincinnati Bell made the business decision to not upgrade your area at this time. We may at a later date, but it is not scheduled for 2015.
 
Cincinnati Bell considers this complaint closed.
 
Sincerely,
 
[redacted]
Executive Care
Cincinnati Bell

[redacted], According to our records the credit should have appeared on your [redacted] bill. Once the CBT order completed the process is that it can take up to 2 billing cycles for you to see the $10.00 credit appear on your [redacted] bill. We followed our process and sent a confirmation to [redacted] on 7-6-16 with the...

order being due 8-4-16. [redacted] was in error by telling you that the credit should come from our end. The [redacted] order number was [redacted]. You will need to contact [redacted] and give them this information so that they can make sure that you have received the proper credit.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Thanks,
Melissa
Executive Care Representative

Revdex.com closed customer was contacted and appointment scheduled for 1-6-15.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However in not wishing to expend further energy on this matter my experiences with Cincinnati Bell and [redacted] are indicative of a total lack of commitment to quality customer centric service.  The credit adjustment on my bill doesn't even begin to compensate for the difficulties I have experienced.  Bell is inconsistent in the information provided by one service representative to another in my humble estimation.  communications with off shore representatives are difficult, frustrating, aggravating and discouraging as the representatives do not have a viable command of English, some are quite rude, and several do not appear to be listening to customer complaints.  Bell lacks any willingness to provide services and as a result I am considering other options and alternatives to continuing service with them and will not provide any type of positive recommendation.  Cincinnati Bell is a pure debacle.Thanks for looking into this matter on my behalf.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

March 6, 2017  Dear [redacted], Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding your Internet service.  Per our phone conversation today, 03/06/17, Cincinnati Bell has a repair visit scheduled for 03/08; we will follow...

up post-repair to give you a free speed upgrade and a 1 month Internet billing credit.  Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward. Thank you for your business. Josh Executive Care Representative Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I had a positive discussion with [redacted] on the 29th, and I really thought there would be relief for all involved in this. I was shocked this afternoon to yet again see a Cincinnati Bell representative come to the door saying that he was told to make the service call. I just really need my phone number back.  If I could afford an attorney, I would have called them weeks ago.I am still in disbelief. This whole matter has been a nightmare. My health is affected, and my family is under great stress as well.Could we bring closure to this once and for all?
Regards,
[redacted]

June 9, 2016
[redacted]
RE: [redacted]

Cincinnati Bell is responding to your Revdex.com complaint.
Per our telephone conversation this afternoon, Cincinnati Bell has rescheduled your installation visit for June 20, 2016...

between 8 AM and 12:00 PM.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if we have done so regarding this matter.
Megan
Executive Care Center
Cincinnati Bell Telephone