Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The company notes that an indicator/alert of the change in price was included on the billing statement. The company needs to rethink this process. I have the same payment, know what services I'm paying for.... so there is never a reason to review the billing statement. Unless I log into my account and specifically look at the billing statement (why would I since everything is the same?!), the company's message will not be seen. A simple email alert of a price change would be best suited for the company and create a better customer experience. Please ask that Cinci Bell consider this going forward.  
Regards,
[redacted]

Per our process and policy at Cincinnati Bell when a customer puts a pass code on their account and they call in and do not have the passcode we are policy is not to give out any information on the account. The customer chose to add a pass code to protect the account. If the customer needs to...

discuss the account they will need to take a photo id and verify the last 4 of the social on the account.
Customers may elect to add a Passcode to their account for an additional level of security. A Passcode is a unique numerical identifier which consists of 4-10 digits. Once a Passcode is added to an account, it takes precedence over other forms of verification such as SSN. Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Cincinnati Bell considers this complaint closed and resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  F...

 
There has been no offer made to date. There have been 2 phone calls from Melissa stating that she was working on adjusting the charges.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com complaint resolved per our phone conversation service will be installed 2-2-17 between 8-12.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I did have a great technician who serviced my apartment Thursday evening.  My concern is why it took from Saturday until Thursday to fix this issue.  The technician easily fixed my service in about an hour. I had been lied to multiple times by other customer service and scheduling represents.  I was at home for two previous appointments when the first technician said he could not fix my issue and there would be a construction team out monday.  Monday evening I had a follow up appointment scheduled if my service was not working.  The appointment was scheduled from 4-8 I was home this time waiting for the technician.  At 7:30 the technician called me to tell me he was not coming because he couldn't fix this problem because the construction team was at my apartment.  I checked outside after this and there was no one from Cincinnati bell working on anything.  I called cincincinnati bell again, to my surprise the call service representative told me the construction team was at my apartment and the service would be working tomorrow.  There was no construction team at my apartment.  I was told again my service would be on tomorrow.  After coming home for a fourth day with no service I called your call center again.  The rep continued to tell me it was a construction issue and that I didn't understand how Fioptics works and that I need to be patient and it will be fixed because it takes time.  This was four days later.  She insisted on scheduling me an additional appointment for the next morning when I told her multiple times that I could not do because I had work.  Conveniently, there were no appointments Wednesday evening.  So I had to wait another day for an appointment.  But Wednesday I received a call that the engineers had fixed the problem and my service was back.  Wednesday I arrived home and there was still no service.  The technician came Thursday evening and fixed my service easily.  Interestingly the technician said it appeared there had been no one there to service at all in the past 6 days.  After 6 days of no service and 3 scheduled appointments it took one technician who actually cared about the customer to fix this problem.  I believe this deserves more than a credit for the days without service.  I would like a reoccurring credit placed on the account for the amount of my time your company has wasted in the past 6 days.
Regards,
[redacted]

I WAS QUOTED $121.00 + 6.5% OHIO TAX FOR A TOTAL OF $128.87 TO BE DUE ON THE 28TH OF THE MONTH WITHOUT ANY EXTRA CHARGES I WAS VERY CLEAR WITH JOHN L. THAT IS WHAT I CAN PAY MONTHLY! JOHN L. SAID "I GOT YOU COVERED! I TOOK HIM FOR HIS WORD! THE BILL IS NOT CORRECT!  I CALLED AND LEFT JOHN L. ANOTHER MESSAGE AS USUAL ABOUT THE BILL I RECEIVED 10/10/2016 $214.65.  JOHN LEWIS SAID GIVE ME A COUPLE DAYS TO CHECK IT OUT' YOUR NOT DUE UNTIL 10/28/2016, I SAID OK YOU NEED TO CALL ME IN 2 DAYS! I RECEIVED A VOICEMAIL BACK FROM JOHN L. 10/11/2016 440PM HE HAD TO CALL ANOTHER DEPATMENT, HE IS NOT SURE WHAT HAPPENED THERE AND THAT HE HAS APPLIED AN $80.00 CREDIT TO PAY $134.65 WITH TAX. STILL $5.78 HIGHER THAN WHAT I WAS QUOTED WHILE EATING DINNER DURING THE INITIAL CONTACT WITH JOHN L.S! I AM ON A FIXED INCOME AND RECEIVE MY CHECK ONCE A MONTH!!

January 26, 2015
 
[redacted]
[redacted]
[redacted]
 
RE: Cincinnatibell.com Website availability.
 
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding 1 gigabit internet.
 
The website states that you can...

get up to 1 Gbps.
 
We can’t qualify the actual address till an order is placed and at that time we are able to qualify the service and see the internet speed.  That is why when you check the availability for the address it states up to 1 gig.
 
After reviewing the address the max speed that you are able to get is 50MB.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Representative
Cincinnati Bell Telephone

December 15, 2016
[redacted]
[redacted]
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your Revdex.com complaint.
I have reviewed your account and your bill increased in October due to the one year promotional pricing expiring...

on 9/29/16. A reminder message advising you of the expiration date was included with both your 9/22/16 billing statement and the 10/22/16 billing statement. Both of these messages also included a contact number to reach Cincinnati Bell’s Retention Department to go over any new promotions you could take advantage of.
Per your account notes you worked with one of our Chat Support agents yesterday to enroll your account in new 12 month promotional pricing. Your new monthly service fee is $37.99 per month before taxes and fees. As a courtesy I have updated this order to backdate the new pricing to the previous promotional expiration date of 9/29/16. The billing credit will be applied to your next bill dated 12/22/16.
If you have any further questions or concerns regarding this information or your account you can contact Customer Care at ###-###-#### for assistance.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if you feel we have done so in this matter.
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Attached is the last bill I asked them to email me. My current balance is $0. I have called for the past three weeks and was never informed of an old bill from 3 years ago. This account should have never been sent to collections. I do not believe Cinti Bell is being honest about this situation. I want this entire acct removed from my credit  report ASAP. I am also requesting copies of past bills showing the balance [redacted] has mentioned. I also want to know why Cint Bell has not contacted me in 3 YEARS regarding this account? This is all FALSE. I personally do not trust Cincinnati Bell and will never use their service again.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
My Internet is still not properly working which means I am going to have to once again contact technical support most likely receiving a rep whom doesn't understand me and I don't understand which will result in them telling me I have to take off yet another day. My connection still goes from working well to not working or moving so slow It's as if it's not working. For example on 5/5 I had 56 pings, 2.56 download, and 1.05 upload, on 5/8 at 10:47 pm I had 46 pings 3.47 download and 1.9 upload at 11:18pm 34 pings 3.23 download and 2.81 upload then at 11:20pm it went to 39 pings, 1.55 download and 0.34 upload this morning at 8:50 it was 115 pings 4.21 download and 1.21 upload  at 9:07 it's 115 pings, 3.75 download, and an upload of 1.21 and the one I just ran at 9:12 shows at 44 pings , 2.86 download, and an upload of 1.15 There is no consistency in my ability to utilize my service for myself or my children. 
Regards,
[redacted]

August 21, 2015
 
 
 
[redacted]
[redacted]
[redacted]
 
RE: [redacted]
 
Cincinnati Bell is responding to your RevDex.com complaint.
 
I have reviewed your account and per our records...

your
original move order had an install date of 8/1/14. On 7/30/14 one of our order
support representatives attempted to contact you regarding the previous
resident’s service not yet being cancelled.
 
Your order was rescheduled for install on 8/9/14 and your
bill was adjusted on 9/24/14 to give you a free month of service for your
issues.
 
 In January one of
your set top boxes was swapped out and the order for this exchange was written
incorrectly. A new box was added to your account but the old box was not
removed. This is why you began seeing a charge for a 5th set top box
beginning on the 2/7/15 billing statement.
 
The charge for the unreturned set top box has already
been removed from your account. I have also adjusted your bill for the 7 months
you were charged the $5.99 per month set top box fee for a 5th box.
This was an error on our end and for that I apologize.
 
The balance on this account is now -$57.92. A refund
check in this amount will be mailed to you within 7-10 business days.
 
Other than the exchange of set top boxes there were no
other service issues or outages reported on this account. Therefore no further
service credits are applicable.
 
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of Cincinnati Bell I apologize that we have
done so in this matter.
 
Tina
Executive Care Agent
Cincinnati Bell Telephone

Per our records your social was never added to the account so we did not have any other way to verify the account. If you want to go to the store and verify the account and add your social to the final account when you call in to dispute the billing someone will be able to assist you.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Cincinnati Bell considers this complaint closed and resolved.

We understand your concern being billed for Early Termination Charges. The original contract was verbally agreed upon in December 2012. During the initial contract it states that the contract will automatically renew when the contract expires unless we are notified to not renew it. The contract...

renewed in December 2014 for another year at the same discounted rate. We send out a notification on the bill to remind our customers that the contract expiration is coming up. We are not being deceptive as we are proactively sending out a notification on the bill. The Early Termination Charges are valid and no refund is warranted.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]  Dear [redacted],I am in receipt of your letter via US mail, dated 10/18/2016.  I did not receive your email.I reject the 2nd response from Cincinnati Bell Telephone (CBT), which is not substantively different from their first response, for the following reasons:— CBT contracted to transfer my business telephone service to my current office in July 2016— CBT Stated that they would complete the above transfer at a cost of $58.25— CBT sent contractors to complete internal wiring as a part of the above transfer— CBT declined to complete external wiring as a part of the above transfer, absent a payment of $8,500, leaving me without business telephone service— The internal wiring completed by CBT contractors is not being used, as the job was not completed as agreed to by CBT. — CBT is now charging me $264.51 for the incomplete work undertakenIf you have any further questions, please do not hesitate to contact me.  I do not appear to be receiving emails from you (perhaps a reply to this email will get through?), so a phone call or letter may be the most effective way to contact me.Many thanks for your attention to this matter.Sincerely,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] *
[redacted]###-###-####[redacted]

Issued credit on the account in the amount of $177.19.  Per our investigation the technical issues are resolved.

October 12, 2015
[redacted]
[redacted]
[redacted]
Re: ###-###-####
Dear [redacted],
Cincinnati Bell has reviewed your account. Our records
indicate that you spoke with a representative on 9-30-15. The representative
issued a credit and...

applied a promotional rate until 08-05-16 on your set top
boxes. All of your promotions are valid until 8-05-16.
Your bill may fluctuate from month to month due to taxes
and fees but should stay around the same amount.
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel
we have done so in this matter.
Sincerely,
Rhonda
Cincinnati Bell

October 16, 2015
[redacted]
[redacted]
[redacted]
Re: [redacted]
Dear [redacted],
Your bill is $35.00 per month plus taxes or late fees.
Your last bill had a late fee since the bill was not paid on time. Cincinnati
Bell has issued a one-time courtesy credit on your late fee. The credit for
$8.95 will show on your October 20th bill.
Cincinnati Bell considers this complaint closed.
Sincerely,
Rhonda
Executive Care
Cincinnati Bell

April 26, 2016
[redacted]
[redacted]
[redacted]
RE: ###-###-####,[redacted]
Cincinnati Bell is
responding to your Revdex.com complaint.
I have reviewed your
account and per the technicians’ notes from the repair visits on...

dates 4/20/16
and 4/21/16 a squirrel nest was found in one of the terminals and several lines
had been chewed through. I apologize this repair was extensive and took two
days to resolve.
In researching your
account notes I also saw you were promised a supervisor callback on both 4/22
and 4/25 from the Collections representatives you spoke to and neither call
back was made. I have sent both of these missed callbacks to the Collections
Manager for review.
A supervisor in Technical
Support has also reviewed this incident. Per our records your service was down for
three days, from 4/18-4/21. She has issued a 2 week service credit of $46.79 to
your account. This courtesy adjustment is for your time without service and
inconvenience. Your current amount due is now $271.68.
If you have any questions
or concerns regarding this balance you may reach the Residential Office at
###-###-####.
It is never Cincinnati
Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati
Bell I apologize that we have done so in this matter.
Tina
Executive Care Agent
Cincinnati Bell Telephone