Star Office Supply

Thank you for the additional information, however, Cincinnati Bell's position has not changed. Please see our previous response below. Thank you .TinaCincinnati Bell Executive Office Date Sent: 8/27/2015 8:20:23 AMAugust 27, 2015   [redacted] RE: ###-###-####,[redacted] Cincinnati Bell is responding to your Revdex.com rebuttal. I apologize once more that one of our technical support representatives misinformed you about Wirecare, but Cincinnati Bell’s position stands. The work that needs to be done to your inside wiring is not covered. The misinformation was human error and it has been submitted to the representative’s supervisor for coaching and training. I have spoken with William who was your installation technician, and Ronald who was scheduled to perform your wiring repairs on 8/20/15. William verified he did not cut any inside wires. He removed the 2nd DMARC and installed a new pots splitter to enable your internet to work. Nothing this technician did caused the problems with your inside wiring.  Both technicians verified they advised the repairs were a billable service and that Wirecare would not cover the charges for installing a new jack or the repairs that need to be done. Wirecare is a maintenance plan meant to cover repairs on inside wiring that was working and went bad. Wirecare does not cover the complete rewiring of a customer’s residence because of pre-existing conditions. Wirecare has not been added to your account. The order that would have added Wirecare to your account was cancelled when the repair visit was cancelled on 8/20. As previously advised Cincinnati Bell does not own the inside wiring so you have the option to shop around and hire an electrician or contractor of your choice to replace or repair your wiring. Once again I apologize for any inconvenience this has caused you as a customer. Cincinnati Bell considers this complaint closed. TinaExecutive Care AgentCincinnati Bell Telephone

I have adjusted both final bills with CBT ###-###-####,[redacted] & ###-###-####,[redacted] and asked the collection agency to update the records. Cincinnati Bell considers this complaint closed.

[redacted]
Revdex.com #[redacted]
Account ####-###-####,[redacted]
 
Dear [redacted],
We have received and reviewed your concerns with your Cincinnati Bell account # ###-###-####,[redacted]; and your monthly promotional fee you were offered.  I apologize for any inconvenience this may have caused...

you.  We are showing on 03/24/15 you were advised of incorrect promotional offer you were given and the Representative advised could offer  you a promotional rate of $110.27 + taxes; in which you accepted.  All adjustments were given for the overage of pricing on your account. 
Cincinnati Bell will not be able to honor promotional rate for $91.25 as advised on the 24th of March.
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Thank you,
[redacted]
Executive Care
Cincinnati Bell

October 27, 2016 [redacted] RE: [redacted] Cincinnati Bell is responding to your Revdex.com rebuttal. I am not showing you have any outstanding long distance charges with Cincinnati Bell. You requested to cancel home phone on July 22, 2016. As mentioned in my previous response, an adjustment was made for $21.91 in September, as long distance is billed a month behind and they adjusted this amount as a courtesy. I am not finding any current outstanding long distance charges in association with your account. A customer has 60 days from the date the bill is printed to dispute any billed charges. We would not be able place adjustments on the account in regards to charges from 2015. As mentioned previously, I show no charges to adjust for long distance, as you stated, your account is now considered current. If you are referring to another account, please provide further information on the account you are referring to, such as the account number and amount due. If this information cannot be provided, it appears that there are no outstanding long distance charges on your current account and Cincinnati Bell considers this issue closed. Megan Executive Care Center Cincinnati Bell Telephone

I spoke to the customer and advised a technician would be out 10/20/2017 to complete the install of their 3rd line and we would not charge for additional wiring work.

Changed the customer's pricing back to what it was prior to October 2017. Also requested tech support to look at their internet speed to try to get it more where it should be. Spoke to [redacted] and explained.

July 31, 2015
 
 
[redacted]
[redacted]
[redacted]  [redacted]
 
RE: [redacted]
 
Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning a missing payment.
 
I have reviewed your account and found that...

the payment in question in the amount of $243.05 was misapplied to one of your previous accounts.  That payment was removed and applied to your current account on May 18th.
 
I will be happy to provide you with bill copies for you to review.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Please feel free to contact our office at ###-###-#### if you have additional questions or concerns.
 
Sue
Executive Care Agent
Cincinnati Bell Telephone

[redacted] per our conversation today 11-8-17 @ 10:30 am. I have to wait for the final bill to print to be able to make the adjustments per your request. If you get the bill please call me at ###-###-#### option#2
Cincinnati Bell is committed to providing our customers with outstanding service. We...

apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Thanks,
Melissa

I have reduced the amount of your monthly bill to $28.82 a month. We do not guarantee the speed of the internet. The terms and conditions state that you get up to 5 mbps.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve...

caused you, and appreciate the opportunity to better serve you going forward.

May 26, 2016
[redacted]
[redacted]
[redacted]
RE: [redacted]
Dear [redacted],
This letter is in response to the rebuttal that you filed with the Revdex.com regarding your customer service experience
Here at Cincinnati Bell we take all complaints that are filed serious complaints.
I have reviewed the account and sent coaching and training to the representatives to assure that this does not happen in the future.
Cincinnati Bell considers this complaint closed.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.

Melissa
Executive Care Representative
Cincinnati Bell Telephone

According to the records [redacted] was added to the account by the [redacted] Dept on 10-13-16. Cincinnati Bell has resolved this complaint and would like to close this Revdex.com Complaint.

August 2, 2016
[redacted]
[redacted]
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your Revdex.com Rebuttal.
I have forwarded your complaint on to our third party property damage company. They will be in contact with you to set up a time to come assess the damage claims.
I also found that all unreturned equipment charges have been removed and the remaining balance owing at this time is $31.69.
Please feel free to contact our office at ###-###-#### if you have any additional questions.
Sue
Executive Care Agent
Cincinnati Bell Telephone

By your response it further shows the poor and lacking customer service! I did however waste my lunch break getting this resolved
Regards,
[redacted]

February 19, 2015
[redacted]
 
RE: [redacted]
 
Dear [redacted],
 
Cincinnati Bell has reviewed your rebuttal. There is no new information. You are receiving the best possible speeds for your area.
 
Cincinnati Bell has documented your concerns and this is reviewed by our Executives weekly.
Cincinnati Bell considers this complaint closed.
 
Sincerely,
 
[redacted]
Customer Care
Cincinnati Bell

[redacted]
Revdex.com #[redacted]
Account # [redacted]
 
Dear [redacted],
 
We have received and reviewed your concerns with your Cincinnati Bell account # [redacted]; and the issues you are having.  I apologize for any inconvenience this may have caused...

you.  We are showing the owner of the home is under [redacted].  If wanting to set up a residential account under that name, she would need to call Cincinnati Bell at ###-###-####; and request an additional residential line in the home.  Your internet account would remain the [redacted]e under your information.  Due to [redacted] has your social security number, you would want to put a password on your account, in order for no information to be given without verifying password you have given.
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Thank you,
 
[redacted]
Executive Care
Cincinnati Bell

May 25, 2016
[redacted]RE: [redacted]
Dear [redacted],
This letter is in response to the complaint that you filed with the Revdex.com regarding your discounted package with [redacted] & CBT.
CBT and [redacted] are two separate companies with...

2 separate billings.
According to our records your bill is $47.98 + taxes and surcharge
You will need to contact [redacted] to go over that account.
Cincinnati Bell considers this complaint closed.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.

Melissa
Executive Care Representative
Cincinnati Bell Telephone

I have sent a request to repair department to see if a credit is due to the customer. I will respond as soon as the repair group gets back to me.
Executive Care
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
The issue still remains I don't have my email or my important information stored on the emails from zoomtown.  My provider that was mentioned in the response clearly stated on a call to Cincinnati Bell that they do not have internet and the provider said they onl  wanted the phone number ported.  If they go back to the numerous calls from me and the provider they will  hear them say they only want the number ported not the internet service.  Also, on those calls are the conversations stating we wanted to keep Zoomtown internet and not convert to the fiobics (however it's spelled) and when they said to us they are now supporting this we ask them to leave the internet on until Oct. 12th when they would come and install the new internet.  They wouldn't leave our zoomtown on they disconnected it and we would have been without internet for almost at that time 3 weeks.  Unwilling to work with us and we were willing to keep the internet service with Cincinnati Bell.  Is this how you treat your customer of 30 years??? I want to get my important personal information off of Zoomtown emails, I feel they disconnected the service with any time to adjust because we were not expecting to be shut off, they could have left it on until they switched over to the new internet.  They need to go and listen to all the calls from this situation.
Regards,
[redacted]

I have been notified that the ten dollar credit was added to the account on 1-23-15.  Cincinnati Bell is closing this complaint as the credit was applied to the account by another department.

October 17, 2016
[redacted]
[redacted]
[redacted]
RE: ###-###-####, [redacted]

Cincinnati Bell is responding to your Revdex.com complaint.
Per our records, your service was disconnected on April 21, 2016. Your equipment was due back by May 1st. Your...

equipment was not returned until July 1st. The account was referred to Collections on June 17th, after several final notices had been sent to you regarding your final amount due, which included equipment. At the point that your equipment was returned, your account had already been referred to Collections for two weeks. After the equipment was returned, a balance of $86.56 remained for services provided. This amount does not show as paid until August 30th.
We recommend 30 business days from the time a balance is cleared with Cincinnati Bell for it to reflect on your credit report. Please keep in mind, the account may still appear on the report but will reflect as “paid”. You are outside of this 30 business day window, so your account should reflect as “paid” on your credit report. I will reach out to our Collections department to ensure we are reporting this account accordingly.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. I apologize if we have done so in this matter.
Megan
Executive Care Center
Cincinnati Bell Telephone