Sprint Corporation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resoultion is satisfactory to me
Regards,
*** **

August 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com
File ***, *** J*** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** J***. We appreciate your assistance in bringing our customers’ concerns to our attention In Mr***’s inquiry, he disputed charges assessed to his Sprint account for two lines of service that he cancelled in February 2016, advising that he also returned the devices associated with those services to us at that time. Mr*** also described unfavorable customer experiences during his attempts to address that matter and requested that we correct his billing to reflect accurate charges for his remaining line of service only We regret the circumstances that led to Mr***’s decision to terminate two of his lines of service, as well as any misunderstanding that may have occurred related to Mr***’s Sprint charges. Based on his not providing specific information to identify the two lines of service being disputed and the frequent activation and termination of multiple lines of service on his account, we contacted Mr*** on August 4, 2017, to obtain additional details to aid in our review During that conversation, Mr*** advised that his two lines of service ending in *** and *** were not terminated when he initially requested. We identified that his *** line was established on January 23, 2017, and that his *** line was established on February 27, 2017. We also verified that he called our Customer Care department on March 7, 2017, to cancel his line ending in *** but that an inadvertent keying error led to that line remaining active until he contacted us again on June 29, 2017, to dispute charges for that mobile number and to cancel the line ending in *** Based on our review and additional information provided by Mr*** regarding the cancellation of his two referenced lines of service, we applied credits totaling $to his account to offset his disputed charges in full, leaving his account active with line *** active lines of service and an adjusted balance due of $0. Mr*** indicated his satisfaction with our resolution We appreciate Mr*** taking time to provide details of his/her experience with customer care. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that Mr*** concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Mr*** may have experienced as a result of these matters If we can be of further assistance with these concerns, Mr*** can contact me directly by calling the Sprint Executive and Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland *** *Executive Services Analyst

December 18,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Attention: *** ***
Re: Revdex.com Case ***, *** ***
Sprint Account XXXXX***
Sprint Case ***
Dear Ms***:
We appreciate your assistance in bringing our customer’s
concern to our attentionAccording to the information provided, Ms*** is disputing the activation fees assessed to her account when she established her account in September She is also disputing the data overage reflected on her November invoice
Sprint implemented the activation and upgrade fees to offset the operating costs associated with our servicesThese fees are applicable for the activation of new or used devices on a new or existing line of serviceSince our establishment, it has been our objective to provide affordable, quality service suitable for everyday useThe implementation of these fees is not intended to compromise that objectiveWe initiated these one-time fees rather than incorporating higher costs into our monthly service charges in order to be more cost-effective for our customers
During our discussion with Ms***, she stated that the activation fees were to be waived through her employerOur review of this matter determined that although she will receive a discount to her service plan through her employer, the activation fees are not waivedHowever, in an effort to resolve this matter in an amicable manner, we applied a $credit to her account to offset the four activation fees reflected on her September invoice
During our discussion, Ms*** stated that the data overage reflected on her October and November invoices reflect that her devices are being used as mobile hotspotsWe informed Ms*** that the data included in her plan can include usage by her devices as mobile hotspots; however, the usage is not separated on her invoicesIn an effort to resolve this matter in an amicable manner, we agreed to apply a $credit to her account to offset the data overage chargesWe trust that the aforementioned concerns have been fully addressed and Sprint now considers both of these matters closed
We regret any inconvenience that these matters may have caused Ms***If I can offer any further assistance, I can be reached by calling the Executive & Regulatory Services department toll free at ###-###-####, ext***I am available Monday and Wednesday through Friday, between 8a.mand p.m., Central Time
Sincerely,
Jaime T
Executive Services Analyst

March 8,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** W***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Mr*** W*** regarding Sprint account
XXXXX***We appreciate your bringing our customers’ concerns to our attention
In his inquiry, Mr*** expressed dissatisfaction with the level of customer service received from our representatives during his attempts to discuss the high balance reflected on his Sprint account, citing that the charges are higher than he expected and that he was given incorrect information about the cost of the speakerHe requested that we credit the cost of the speaker as well as remove any negative information associated with his account from the credit bureaus
We appreciate Mr***’ taking the time to provide us with details regarding his experiences with our retail and Customer Care representativesPlease be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial staff
We regret any misunderstanding that may have occurred related to Mr***’ Sprint billingDue to any miscommunication that may have been provided to him during his November 6, 2015, store visit, we canceled the Installment Billing Agreement associated with the cost of the speaker and applied a $credit to his account to offset the accelerated equipment charge
To date, the referenced account has not been referred to any third-party collections agencyConsequently, no negative information pertaining to this account has been reported to the credit bureaus
We are pleased to inform you that Mr*** is satisfied with the actions taken on his accountIf we can be of further assistance regarding these matters, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 8:a.mand 5:p.m., Central Time
Sincerely,
Tiffany G
Executive Services Analyst

In Mr***’s filling; he stated that she paid the upgrade activation fees when she initially attempting to upgrade her devices at a Sprint store. As a result, he is requesting a credit be applied to his account to offset the charges reflected on his August invoice We regret
any possible misunderstanding that may have occurred regarding Mr***’s referenced account billing. We confirmed that the disputed charge is related to an Airave device that we have confirmed received. As a result, we applied adjustments for the disputed equipment charges billed We contacted Mr*** at the telephone number included in his inquiry and via email on September 13, 15, 18, and 25, 2017. A letter was also mailed to the address on file on September 18, Unfortunately, our attempts were unsuccessful, and Mr*** has not replied to our attempts to discuss the concerns reported to your office Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account. Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account. Therefore, we ask that Mr*** to contact us at the number provided below at his earliest convenience, in order to complete the authentication of her account and discuss his concerns

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:Sprint, Hello my mane is Harold B*** I
writing to inform that the company still has not fix the billing after I have been working with Michael G from office of presidentI was force to make a making another payment of to reinstate my services after my bill service already made a payment toward the accountI getting sick and tried of call in to call service getting people over sea that can’t speak English well to get problem resolve so I would like refund for back into my account
Regards,
Harold B***

November 10,
Kansas City Revdex.com
Ward Pkwy, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of ***
***This complaint was submitted to Sprint on October 26, We appreciate your assistance in bringing our customers’ concerns to our attention
According to the information provided, Mr*** expressed his dissatisfaction with his attempts to address his concerns with regards to an sales promotionMr*** stated that in August 2016, he contacted Sprint to re-establish service with Sprint via Sprint’s $Winback programMr*** stated that he portphone numbers ending in ***, ***, *** and *** and registered each phone number in Sprint’s Winback programHowever, Mr*** stated that he has not received the $invoice credit, per lineTherefore, Mr*** requested that Sprint review these matters, respond and process a $adjustment to his account, for his four lines of service
Sprint has reviewed Mr***’s complaintOur records reflect that on August 23, 2016, Mr*** portand activated phone numbers ending in ***, ***, *** and *** via Sprint’s Winback programSprint’s Winback program provided former customers to reactivate their Sprint account by porting in their lines of serviceCustomers were required to enroll in Sprint’s Monthly Installment Billing or Lease programs, onlyAdditionally, customers’ were required to register each ported in line of service via our website www.sprint.com/saveand enter their unique promotion code within days of activationAs such, eligible customers will receive a $account credit within three billing cycles
Furthermore, our records reflect that on August 23, 2016, Mr*** purchased and activated two Samsung Galaxy SEdge devices with phone numbers ending in *** and *** via Sprint’s Monthly Installment Billing programAdditionally, our records reflect that on August 23, 2016, Mr*** purchased and activated two Samsung Galaxy Note devices with phone numbers ending in *** and *** via Sprint’s Monthly Installment Billing programSprint’s Monthly Installment Billing program allows customers to purchase an eligible smartphone or basic phone with a variable down payment, depending on device, and agree to monthly installment payments for deviceIf the device is canceled prior to fulfilling its monthly payments, the remaining cost of the device will be charged to the customerFor additional information and eligibility requirements customers can visit www.sprint.com/easypay
Also, our records reflect that on October 20, 2016, Mr*** exchanged his Samsung Galaxy Note devices associated with phone numbers ending in *** and *** and purchase two, Samsung Galaxy SEdge devices via Sprint’s Monthly Installment Billing program
During a series of conversations with Mr*** from October through November of 2016, we relayed the aforementioned information to himAdditionally, we confirmed that a total adjustment of $was applied to his account to offset two of his $Winback credits and will be reflected on his November invoiceFurthermore, two additional $Winback credits will be applied and reflected on his December invoiceTherefore, Sprint will have satisfied his eligibility to have received a total adjustment of $800, based on porting in his four lines of serviceMr*** has expressed his satisfaction regarding the resolution of his concerns
We are committed to providing excellent service on every contact with every customer and regret any possible misunderstanding that may have occurred related to Mr***’s account concernsPlease be assured that we take every inquiry seriously and that we appreciate Mr***’s feedback
We apologize for any inconvenience we may have caused Mr***If we can be of further assistance with this issue, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Chanda L
Executive and Regulatory Services Analyst

March 28,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: File ***, *** ***
Account XXXXX***, *** ***
Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint of *** *** submitted on March
21, We apologize for any inconvenience Mr*** has experienced as a result of this matterWe appreciate your assistance in bringing our customer’s concern to our attention
According to the information provided, Mr*** expressed his dissatisfaction with the inability to waive the monthly access fee on his requested promotion, after he established service with SprintMr*** requested that Sprint review this matter, provide him with the application of a waiver of this monthly access fee for the duration of his term agreement on his account
We appreciate Mr*** for the taking time to provide details of his experience with our store and Customer Care departmentWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and that Mr***’s concerns will be forwarded to the appropriate managerial staff for further review
We regret any misunderstanding that may have occurred during the point of saleIn our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing
Unfortunately, the access fee cannot be waived on a plan that is already heavily discountedBecause we value Mr***’s continued business, and to demonstrate our commitment to world-class customer service, I offered a one-time courtesy adjustment in the form of a service credit applied in the sum of $to the above-referenced accountThis credit will be reflected immediately and any portion remaining will be applied on MrBroke’s next monthly invoice until the amount has been fully absorbedAfter discussing this matter with the Mr***, he has advised me that all of the issues have been fully addressed and resolved to the best of our ability
If we can be of further assistance, Mr*** can contact our department directly by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####
Sincerely,
David H
Executive Services Analyst

February 14, To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Mr*** *** ***, and we appreciate the opportunity to address his concerns. In his inquiry, Mr*** states that he went to a retail store to upgrade his
phone, and the representative offered him a tablet at no charge, and a reduced monthly payment for his phone. With these changes, he advises that he believes he was quoted $per month plus taxes. He also advises that his next invoice was $160, and he is being billed for the tablet. Therefore, he is requesting that we review these matters and honor the price quoted. Our records reflect that Mr*** accepted a 24-month Installment Billing Agreement (IBA) for the tablet and phone for a total of $per month. The monthly plan charge on the tablet is $for unlimited data and a $protection pack. Mr*** worked with one of our customer service representatives on February 11, 2017, and they removed the $protection pack and decreased his tablet plan to $per month in an effort to reach an amicable resolution. Mr*** also enrolled in automatic payment and electronic billing, which will provide a $discount on his phone plan. With these changes, his monthly charges are $before applicable surcharges and taxes. The representative also applied a $account credit to recalculate his current invoice. Mr*** advises that this is what he was quoted at the store, and he is satisfied with the resolution. We regret any inconvenience Mr*** may have experienced trying to resolve his concerns. If he needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, *** *Executive Services Analyst

Revdex.com Case # ***, *** *** on behalf of *** *** Sprint Account # XXXXX*** Sprint Case # *** To Whom It
May Concern: Sprint is in receipt of the above-referenced complaint of *** *** submitted on June 30, 2017. We appreciate your assistance in bringing our customer’s concern to our attention. We are pleased to inform you that we have addressed Mr***’s concern According to the information provided, Mr*** expressed his dissatisfaction with his devices malfunctioning, and as well as his inability to receive new devices from Sprint, after he established service. Mr*** requested that Sprint review this matter and asked that the appropriate action be taken Sprint has reviewed Mr***’s complaintOur records indicate that Mr*** activated five lines of service on June 6, 2017, by activating devices via Sprint’s Monthly Installment Billing programWe have confirmed that two devices were Pre-Owned iPhone 6s Plus devices. Our records further indicate that on June 10, 2017, Mr*** contacted our Customer Care group stating that the two Pre-Owned iPhone 6s Plus devices were defective. At that time, an order was placed for replacement devices. Furthermore, Mr*** contacted our Customer Care group on June 13, 2017, stating that he received the replacement devices; however, he indicated that the devices were defective We spoke with Mr*** *** who authorized us to speak with *** *** on June 30, 2017, and relayed the above information to him. During our discussion, we informed Mr*** we spoke with *** *** on June 20, 2017, and informed him that he would need to visit an Authorized Service and Repair Center location to have a diagnostic test completed by our Sprint Retail Store technician to determine if his replacement devices are defectiveAccordingly, Mr*** visited an Authorized Service and Repair Center location on June 21, 2017, and the replacement devices were not deemed defective. As a result, Mr*** was offered to complete an exchange for new devices with a down payment associated with the purchase. Mr*** declined the above offer and advised that he will continue to utilize his replacement devices. We regret any miscommunication and inconvenience Mr*** may have experienced regarding this matterIf Mr*** has any further questions about this matter, we can be reached by calling the Executive and Regulatory Services Department at ###-###-#### ext***, Monday through Friday, between a.mand p.m., Central Time Sincerely, /s/ Terrance *** Terrance *** Executive & Regulatory Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Andrew ***

April 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account xxxxx***, *** *** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr*** ***. We appreciate your assistance in bringing our customers’ concern to our attention. According to the information received, Mr*** stated that when he activated new service he was advised that he would get an LG Bluetooth and a JBL portable speaker for free, however after six months he discovered that he was being billed monthly for the accessories. As a result, he is requesting to receive a full refund for what he has been billed for the LG Bluetooth and JBL portable speakerDuring our conversation with Mr*** on April 13, 2017, we explained that in our effort to provide clear communication about features and pricing, Sprint publishes an overview of our service plans, pricing and features. Our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricingOur records reflect that Mr*** purchased the above accessories under the Sprint Easy Pay option and agreed to monthly installment payments in the amount of $for the device. Upon activation of Sprint service on December 4, 2015, Mr*** was provided with a clear disclosure of his equipment purchases and all other applicable fees and charges for the above mentioned accessories that he purchasedFurthermore, we were able to locate signed copies of his electronic transaction summary, which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of the monthly charges on Sprint’s part during the purchase of the above accessoriesTherefore, we advised Mr*** that the payments that he made for the accessories are valid and we respectfully decline his request to provide a refundHowever, in an effort to bring about an amicable resolution to this matter we offered to provide an account concession credit in the amount of $50. Mr*** accepted our offer and confirmed that his issue is resolvedWe regret any inconvenience that this matter may have caused. If I can be of further assistance with this matter, please contact the Executive & Regulatory Services department toll free at ###-###-####. I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

May 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** *** *** Account XXXXX Case *** To Whom It May Concern: Sprint is
in receipt of the inquiry of Ms*** *** regarding her Sprint account. We appreciate your assistance in bringing our customer’s concerns to our attention. According to the information provided, Ms*** expressed her dissatisfaction with being advised that she would receive her tablet for free when it was activated in August 2015; however, she was charged $for the monthly service. She cited that the service was changed and the charge reduced to $when she called to complain However, she no longer wishes to pay $per month, so she is requesting to be released from the contract. We spoke with Ms***, and resolved her concerns to her satisfaction. We reviewed her account and confirmed that the promotional offer for the free tablet on her account allows for the tablet to be free if a data service plan is kept active for two years. Otherwise, she would be subject to a prorated Early Termination Fee (ETF) of up to $if the data service for the tablet is canceled prior to fulfillment on August 3, 2017. We confirmed that when Ms*** contacted us to dispute the monthly pricing for the data service plan for the tablet, it was already beyond the 14-day return period. Therefore, she was advised that the ETF would be valid; however, she was offered the reduced plan and a one-time $account credit. Although we regret any possible miscommunication or misunderstanding that may have occurred regarding the pricing of the monthly service, we are unable to comply with Ms*** request to be released from this agreement without incurring an ETF. In an effort to resolve her concerns amicably, we offered Ms*** the opportunity to change to a data service plan of $per month, which includes megabytes of data and unlimited usage. Ms*** accepted this offer and she kept her tablet service active. If Ms*** has any questions regarding these matters, I can be reached by calling the Executive and Regulatory Services Department toll-free at ***, ext***. I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, *** ** Executive Services Analyst

April 19, Kansas City Revdex.com Ward Parkway Kansas City, MO *** Re: Revdex.com File # ***, *** *** Sprint Account: XXXXX*** Sprint Case # *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** *** submitted on March 6, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention Ms***’s follfiling expressed her dissatisfaction with receiving incorrect information in association with her two-year Service AgreementMs*** stated that she was quoted a price of $199.99, plus a $mail-in-rebate for a Samsung Galaxy Sdevice in exchange for a two-year Service Agreement. In addition, Ms*** stated that she ordered an IPhone 6s device associated with phone line ending in *** and subsequently, contacted our Customer Care group on January 23, 2017, to order the Samsung Galaxy Sdevice for phone line ending in ***. At that time, she was referred to visit our website, www.sprint.com to purchase the device in question at discounted pricing in exchange for a two-year Service Agreement; however, she was unable to order the device online. Lastly, Ms*** stated that she had an unfavorable customer service experience while attempting to resolve her account concernsTherefore, Ms*** requested that Sprint review this matter and adjust his account accordinglySprint has reviewed Ms***’s complaintAs stated in our initial response, according to our records, Ms*** upgraded the device associated with phone line ending in *** on December 24, 2016. At that time, she purchased a device at discounted pricing in exchange for a two-year Service Agreement. For details regarding Sprint’s Service Agreement, please visit www.sprint.com/termsandconditions. Accordingly, continuation of utilizing Sprint services is an acceptance of the new two-year Service Agreement and any future renewals or service changes that may require new service terms. If customers terminate their Sprint services prior to satisfying the two-year Service Agreement applicable Early Termination Fees will apply; accordingly, customers may visit www.sprint.com/etf for details about the Early Termination Fees After careful review of Ms***’s account, we were unable to substantiate the information that Ms*** indicated in her complaint. As a result, no adjustments are due for this matter. Please note effective January 22, 2017, the two-year Service Agreement option is longer available through Sprint. Customers’ currently have the option of purchasing devices via Sprint’s Lease and/or Monthly Installment Billing programs or pay full retail price We regret any miscommunication Ms*** may have received related to her device concerns. In an effort to ensure a satisfactory and mutually acceptable resolution, we have agreed to apply a partial courtesy credit of $to Ms***’s account. This credit will offset a portion of the monthly recurring charges as indicated the March billing statement, which will appear on the April billing statement. We have followwith Ms*** again on April 18, 2017, to relay the aforementioned information to her. Ms*** expressed her understanding the information and resolution provided to her and she does not have additional concerns at this time. We appreciate Ms*** for taking time to provide details of her experience with our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Ms***’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Ms*** may have experienced while attempting to resolve this matterIf we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ Catherine *** Catherine *** Executive & Regulatory Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I saw that my account did receive the UN-used carry over data from last monthThe bill for this month has not yet been generated, so if both Mobile Hotspot(already visible) and Data Carry Over are showing on the bill details I will consider this issue as resolved.It has been a long and painful process of going back and forth for over six months now as I originally got the account on September 11th,
Regards,
*** ***

October 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, Douglas *** Account XXXXX*** Case *** To Whom It May Concern: Sprint
is in receipt of the above-referenced inquiry of MrDouglas ***. We appreciate your forwarding our customers’ concerns to our attention. In the inquiry, Mr*** stated he canceled his account after his contract was satisfied. He contacted our customer service department at the end of the month and was aware he had a balance to pay. Mr*** stated he was told his final payment was $150, but he received a collections notice for $397. Mr*** advised that he paid $and is disputing the remaining balance. As a result, he is requesting we review the matter. We reviewed Mr***’s account and confirmed his two lines of service ported to another provider on August 3, 2017, which canceled his account. His contract was satisfied, and he was not assessed a cancellation fee We confirmed Mr***’s billing cycle begins on the 1st of each month and ends on the last day of the month. Mr*** ported out days into his new billing cycle, and he was assessed the full service plan cost from August through August 31, 2017. When Mr*** contacted our customer service department prior to his porting out, the only balance due was the $from his July invoice, as his new invoice had not yet posted. Per our terms and conditions if a customer ports out in the middle of a billing cycle, we do not prorate the service plan cost. However, as a gesture of goodwill, we agreed to prorate Mr*** for the three days into his new billing cycle. Mr*** made a payment over the phone for the remaining balance. As a result, his account reflects a zero balance and is no longer in collections We regret any inconvenience Mr*** may have experienced as a result of this matter. If he needs further assistance with this concern, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

March 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the subsequent complaint of Ms*** *** regarding her Sprint account. We appreciate your assistance in bringing our customers’ concern to our attention. According to the information provided, Ms*** expressed her dissatisfaction with not being advised of the change in her employee discount, the possibility of losing the $promotional credit that she was receiving, or the $subsidized phone charge that she was subject to as a result of her plan change. Therefore, she stated that she was not satisfied with our resolution and she would like to discuss her concerns in detail We spoke with Ms*** on March 9, 2017, and addressed her concerns in detail. We advised her that we regret that she did not receive full detail regarding how the plan change would affect her billing; however, we confirmed that her new services are priced lower than her previous services and she elected not to change back to the services she had to pay more. We advised Ms*** that we appreciate her feedback regarding her experience and her input will be used to improve our services. Ms*** stated that she is still dissatisfied with the $subsidized phone charge. We confirmed that the charge is valid until her Service Agreement is fulfilled on March 30, 2018, or until she upgrades her equipment with a Lease or Installment Billing agreement on her line of service ending ***. Ms*** stated she will consider her option to upgrade her device and contact me back within the next days. If I may be of further assistance with these concerns, Ms*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, *** CExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.Please note that the Sprint employee that called me to discuss this complaint was less than pleasant and should be retrainedI recommend specifically narrowing down the thorough triage of an account with a Revdex.com complaint before contacting a customerThe call was bland, scripted and less than empathetic.Since the financial issues are resolved I will consider this resolution satisfactoryThank you for your assistance with the mediation of this matter
Regards,
*** ***

April 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** - *** & *** *** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of *** and *** ***. We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Mr*** has been unsuccessful in his attempts to dispute charges of $assessed to his previous *** account. He requested that the assessed overage charges be removed The FCC recently approved a transaction between *** and Sprint affiliate Shentel, during which Sprint/Shentel acquired the rights to operate the former *** wireless network in several states. As part of that transition, *** customers in the affected markets will have the opportunity to either switch to Sprint/Shentel or to go to another provider. Sprint/Shentel will offer *** customers a wide range of devices and service plans at varying price points, comparable to or better than those of ***, including numerous devices that will be free after discounts and credits. Affected *** customers who choose to switch to Sprint/Shentel will need to migrate to a Sprint device because their *** devices were not designed to work with all components of Sprint’s network and systems. Details on the network transition, which is expected to occur over the next several months, and promotional offers and calling plans, have already been sent to all affected customers. Accordingly, *** customers with questions about their former or current *** or FRAWG accounts can contact *** customer service at ***-*** (###-###-####) or Prepaid FRAWG customer service *** (###-###-####)Customers can also dial from their devices During our April 24, 2017, conversation with Ms***, we explained the information outlined above and advised that the disputed charges were removed from the ***s’ *** account on April 19, 2017, leaving a remaining balance due of $810.48. Ms*** advised that she was aware of the balance and would remit payment. She also expressed her satisfaction with our follow up and resolution. We regret any inconvenience this matter may have caused. If we can be of further assistance with this issue, Mror Ms*** can contact me by calling our Executive & Regulatory Services department toll free at ###-###-####, ext***. I am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, Twana T. Executive Services Analyst

April 16,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: File *** Sprint Account XXXXX***, *** ***
Sprint Case ***
Dear Mr***:
We appreciate your assistance in bringing our customer’s
concern to our attentionWe are pleased to inform you that Ms***’s issue has been addressed
In her inquiry, Ms*** expressed dissatisfaction with her recent customer service experience
Ms*** states upon contacting our Customer Service department to inquire about obtaining an equipment upgrade, she was advised that her upgrade had been modified and that the matter would be reviewed; however, she not received assistanceMs*** is dissatisfied with her experience and as a result, she has requested that this matter be addressed
We contacted Ms*** on April 13, 2015, in an effort to discuss the matter in detailWe appreciate your taking the time to provide us with the details of your experience with Customer Service departmentWe advised Ms*** that we are continually striving to improve the quality of service provided to our customersWe value Ms***’s feedback and will utilize her input to improve our training and processesMs*** confirmed that she has since completed her upgrade via a third party location
We regret any inconvenience that this matter may have causedIf we can be of further assistance, we can be reached by calling the Executive & Regulatory Services Department toll-free at
###-###-####We are available Monday through Friday from a.mto p.m., Central Time
Sincerely,
*** *
*** *
Executive Services Analyst