Sprint Corporation

March 28,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: File ***, *** ***
Account XXXXX***, *** ***
Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint of *** *** submitted on March
21, We apologize for any inconvenience Mr*** has experienced as a result of this matterWe appreciate your assistance in bringing our customer’s concern to our attention
According to the information provided, Mr*** expressed his dissatisfaction with the inability to waive the monthly access fee on his requested promotion, after he established service with SprintMr*** requested that Sprint review this matter, provide him with the application of a waiver of this monthly access fee for the duration of his term agreement on his account
We appreciate Mr*** for the taking time to provide details of his experience with our store and Customer Care departmentWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and that Mr***’s concerns will be forwarded to the appropriate managerial staff for further review
We regret any misunderstanding that may have occurred during the point of saleIn our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing
Unfortunately, the access fee cannot be waived on a plan that is already heavily discountedBecause we value Mr***’s continued business, and to demonstrate our commitment to world-class customer service, I offered a one-time courtesy adjustment in the form of a service credit applied in the sum of $to the above-referenced accountThis credit will be reflected immediately and any portion remaining will be applied on MrBroke’s next monthly invoice until the amount has been fully absorbedAfter discussing this matter with the Mr***, he has advised me that all of the issues have been fully addressed and resolved to the best of our ability
If we can be of further assistance, Mr*** can contact our department directly by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####
Sincerely,
David H
Executive Services Analyst

May 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** *** *** Account XXXXX Case *** To Whom It May Concern: Sprint is
in receipt of the inquiry of Ms*** *** regarding her Sprint account. We appreciate your assistance in bringing our customer’s concerns to our attention. According to the information provided, Ms*** expressed her dissatisfaction with being advised that she would receive her tablet for free when it was activated in August 2015; however, she was charged $for the monthly service. She cited that the service was changed and the charge reduced to $when she called to complain However, she no longer wishes to pay $per month, so she is requesting to be released from the contract. We spoke with Ms***, and resolved her concerns to her satisfaction. We reviewed her account and confirmed that the promotional offer for the free tablet on her account allows for the tablet to be free if a data service plan is kept active for two years. Otherwise, she would be subject to a prorated Early Termination Fee (ETF) of up to $if the data service for the tablet is canceled prior to fulfillment on August 3, 2017. We confirmed that when Ms*** contacted us to dispute the monthly pricing for the data service plan for the tablet, it was already beyond the 14-day return period. Therefore, she was advised that the ETF would be valid; however, she was offered the reduced plan and a one-time $account credit. Although we regret any possible miscommunication or misunderstanding that may have occurred regarding the pricing of the monthly service, we are unable to comply with Ms*** request to be released from this agreement without incurring an ETF. In an effort to resolve her concerns amicably, we offered Ms*** the opportunity to change to a data service plan of $per month, which includes megabytes of data and unlimited usage. Ms*** accepted this offer and she kept her tablet service active. If Ms*** has any questions regarding these matters, I can be reached by calling the Executive and Regulatory Services Department toll-free at ***, ext***. I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, *** ** Executive Services Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and although they should have contacted me via the Revdex.com portal for tracking purposes I find that this resolution is satisfactory to meThe added fees have been removed from my account
Regards,
*** ***

August 10, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** *** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms*** ***, submitted on July 17, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms***’s complaint, she states that she cancelled her account on May 22, 2017; however, she is still receiving a monthly billing statementShe further states that she turned in two phones on to the Sprint store on July 3, 2017, and she has not received a credit on her bill for the equipmentMs*** is requesting that her bill be corrected for the services that she has been charged since May 22, 2017, and credit for the two phones that she turned in on. We spoke with Ms*** on July 24, 2017, regarding her concernsAfter account review, we confirmed that line ending in ***, ***, *** and *** were ported out on May 22, However, line ending *** was not ported out and remained active on the accountOur office informed Ms*** that we cannot confirm a call in to request the line in question cancelledAlthough we maintain that no credit is due, in an effort to bring about an amicable resolution and to bring closure to this concern, our office cancelled line ending *** effective July 24, Furthermore, we confirmed that we have received the Samsung Galaxy SEdge that was associated with line ending in *** and the equipment purchase cost in the amount of $was removed from the account on July 14, To date, no other equipment has been received in our warehouseThe current balance due on the account is $1,Ms*** understood the information provided We regret any inconvenience this matter may have caused. If I may be of further assistance regarding this matter, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time. Sincerely, LaToyaP.LaToya P.Executive Services Analyst

May 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint *** Account XXXXX***, *** *** Case *** To Whom It May Concern:
On May 3, 2016, Sprint received an inquiry submitted by your office on behalf of *** ***. According to the information provided, Mr*** was sold a Phone Connect to lower his bills. Mr*** is requesting to cancel the Phone Connect device as he does not use it. We appreciate your assistance in bringing Mr***’s concerns to our attention We regret any frustrations Mr*** may have experienced while attempting to resolve his concerns. On May 6, 2016, we contacted Mr*** to discuss his concerns in detail. At that time, we agreed to cancel his account with the Phone Connect device and applied credits to offset the associated cancellation fees. We sent Mr*** a return kit to facilitate the return of this device. We also applied credits totaling $to offset the monthly service charges included on the November through April invoices. As a result of these credits, the canceled account reflects a credit balance of $109.60. We have processed a refund for the credit balance and the funds have been refunded back to the card used to make the payment. Please be advised that banks normally post refunds to a customer’s account within business days. We recommend that Mr*** follwith his bank after days If additional assistance is required, please contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

February 21, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX0160, *** L*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint. We appreciate your assistance in bringing our customers’ concerns to our attention According to her rebuttal, Ms*** is requesting a copy of Sprint’s material regarding the promotional Lease One, Get One (LOGO) free offer on iPhone 128GB devices. In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website at www.Sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing. Upon activation of the above-referenced iPhone devices, Ms*** was provided with a clear disclosure of her monthly recurring charges, equipment purchases, and all other applicable fees and charges. Furthermore, we were able to locate signed copies of her Electronic Service Agreement and Lease Agreements, which includes a description of the charges in question. Based on our review, we were unable to identify a Sprint error regarding the terms of her monthly charges or equipment purchases Ms*** may review our website at www.Sprint.com for details of Sprint’s marketed promotional offers. Sprint will also provide Ms*** with copies of her Electronic Service Agreement and Lease Agreements at her request, these items are also available by logging into her account at www.sprint.com. However, we are unable to provide Ms*** with account notation and/or internal information from Sprint’s employee intranet regarding Sprint’s expired promotional offers. Such requests will need to be made via subpoena We have made several follattempts to contact Ms*** on February 16, and 20, 2018. Unfortunately, we have not received a response to our follcontact attempts While it is our goal to arrive at an amicable resolution to all of our customers’ concerns, we regret that we have been unable to do so in this case. Although we have previously researched this matter with Ms***, it is apparent that she will continue to consider the resolution to this matter unsatisfactory. Consequently, all further inquiries regarding this matter will be met with the same response We regret any inconvenience this matter may have caused Ms***. If we can be of further assistance with this matter, Ms*** can contact me by calling our Executive & Regulatory Services department toll free at 1-844-282-8211, extension ***. I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, Taheera LExecutive Services Analyst

December 18,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Attention: *** ***
Re: Revdex.com Case ***, *** ***
Sprint Account XXXXX***
Sprint Case ***
Dear Ms***:
We appreciate your assistance in bringing our customer’s
concern to our attentionAccording to the information provided, Ms*** is disputing the activation fees assessed to her account when she established her account in September She is also disputing the data overage reflected on her November invoice
Sprint implemented the activation and upgrade fees to offset the operating costs associated with our servicesThese fees are applicable for the activation of new or used devices on a new or existing line of serviceSince our establishment, it has been our objective to provide affordable, quality service suitable for everyday useThe implementation of these fees is not intended to compromise that objectiveWe initiated these one-time fees rather than incorporating higher costs into our monthly service charges in order to be more cost-effective for our customers
During our discussion with Ms***, she stated that the activation fees were to be waived through her employerOur review of this matter determined that although she will receive a discount to her service plan through her employer, the activation fees are not waivedHowever, in an effort to resolve this matter in an amicable manner, we applied a $credit to her account to offset the four activation fees reflected on her September invoice
During our discussion, Ms*** stated that the data overage reflected on her October and November invoices reflect that her devices are being used as mobile hotspotsWe informed Ms*** that the data included in her plan can include usage by her devices as mobile hotspots; however, the usage is not separated on her invoicesIn an effort to resolve this matter in an amicable manner, we agreed to apply a $credit to her account to offset the data overage chargesWe trust that the aforementioned concerns have been fully addressed and Sprint now considers both of these matters closed
We regret any inconvenience that these matters may have caused Ms***If I can offer any further assistance, I can be reached by calling the Executive & Regulatory Services department toll free at ###-###-####, ext***I am available Monday and Wednesday through Friday, between 8a.mand p.m., Central Time
Sincerely,
Jaime T
Executive Services Analyst

July 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** ***-*** Account XXXXX*** Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced complaint of Ms*** *** ***-***. Thank you for forwarding our customers’ concerns to our attention. In her inquiry, Ms*** stated she activated service on July 9, 2017, and traded in her previous provider’s device for a buy back credit. She stated we offered her $for the device, equal to $towards her new phone purchase and the remaining amount on a gift card. She further advised that she canceled her service and went to return her Sprint device and obtain her previous provider’s device back. She was advised we no longer have the device and it was sent to our warehouse. As a result, Ms*** is requesting that we review the matter Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our products. Customers can return their device to the point of sale within that time period for a full refund (day of the days starts the day after activation). Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tablets. However, if the device is returned in its’ original unopened package, no restocking fee is charged. If the service plan required a service agreement, no termination fee is charged when customers cancel within days of activation and the product is returned complete and undamaged. Additionally, we will refund any activation fees within three days of activation. Customers are responsible for all prorated monthly service charges, access and airtime charges, and the related taxes, surcharges and fees accrued on the account through the deactivation date. Please also note that premium content charges, overage minute charges, roaming charges, and applicable long distance and/or International charges will be billed on the final invoice. This policy may not reflect the additional return policies of our authorized third-party dealers or retailers We reviewed Ms***’ account and determined it was established on July 9, 2017, and canceled on July 14, 2017, within the Satisfaction Guarantee period. To resolve the matter, we partnered with the store. We confirmed that Ms*** returned the Sprint device, and we returned the same model device she traded in under the Buy Back program on July 30, 2017. We regret any inconvenience Ms*** may have experienced as a result of these matters. If she needs further assistance, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I saw that my account did receive the UN-used carry over data from last monthThe bill for this month has not yet been generated, so if both Mobile Hotspot(already visible) and Data Carry Over are showing on the bill details I will consider this issue as resolved.It has been a long and painful process of going back and forth for over six months now as I originally got the account on September 11th,
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11865942, and find that this resolution is satisfactory to me
Regards,
Don Pickering

---------- Forwarded message ----------From: *** ***Date: Fri, Jan 13, at 9:AMSubject: Re: You have a new message from the Revdex.com of Greater Kansas City in regards to your complaint #***.To: Revdex.com
Sprint has done their portion of rectifying the situation

July 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms*** ***We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to Ms***’s contacting your office once again In the additional rebuttal, Ms*** again expressed her dissatisfaction with the length of time taken to unlock her device and disputed the remaining balance on her Sprint account Unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s network. In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network). Additional information about unlocking may be found at www.sprint.com/unlock. We confirmed that Ms***’s Samsung Galaxy SEdge associated with phone number ending *** is now eligible for SIM unlocking. Please note that the SIM unlock information was transmitted to the device in question on June 30, 2017. During our original conversation with Ms*** on June 29, 2017, we reviewed the above-mentioned information. As a gesture of goodwill and in an effort to demonstrate world-class customer service, we cancelled Ms***’s Sprint services effective July 5, 2017, and waived the Early Termination Fee. Additionally, as requested by Ms*** during our conversation, we have applied credits totaling $to offset a portion of her monthly recurring charges for services used between May 21, and July 5, 2017. As a result, Ms***’s Sprint account is closed and reflects a final balance of $82.48. To avoid additional collection activity, a final payment of $is due by July 15, As directed in our follow up email to Ms*** dated July 10, 2017, she will need to perform an “Update Data Profile” on her device; however, even if another carrier activates the device, that device may not function correctly on another carrier's networkSprint makes no guaranty that it will function correctly on different carrier's networkWhile we regret that Ms*** may not be satisfied with our response, our position remains unchanged. After discussing this matter with the Executive & Regulatory Services team, I am confident that all of her issues have been fully addressed and resolved to the best of our ability We regret any inconvenience Ms*** may have experiencedIf she requires additional assistance with this concern, she can contact me directly by calling Sprint’s Executive & Regulatory Services department at toll-free ###-###-####. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Lori KExecutive Services Analyst

May 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** *** Sprint Account xxxxx***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms*** ***, and we appreciate the opportunity to address her concerns. Based on the information provided in her inquiry, Ms*** advises that her account was recently charged $without prior notification. She further states that she was later informed by one our representatives that the charge was to offset a credit that had previously been added to her account in error. Therefore, Ms*** is requesting that we remove this charge from her account We attempted to reach Ms*** via email and telephone on April 28, 2017, and May and 9, 2017. We also mailed a letter to the address on file on May 12, 2017, requesting that she contact us regarding this inquiry. Unfortunately, we have not received a response. Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify or authenticate that callers are authorized to discuss and/or make changes to an accountSpecifically, we require that each account has a PIN and a security question and that the PIN or security question is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account. After an initial review of his account, it appears that the charge in question was removed. In order for us to provide additional account detail, authentication of her account is required. We regret any inconvenience that this matter may have caused Ms***. If she needs further assistance with this matter, she can contact me toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

May 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the subsequent inquiry filed by Ms*** ***. We appreciate your assistance in once again bringing our customers’ concerns to our attention. According to the information provided in Ms***’s inquiry, she believes that her agreement has been altered since she accepted it, and that she was scammed as a part of a third-party known billing issue. As a result, she is requesting that we review these matters After a review of Ms***’s account, we determined that she signed up for an Apple Bundle promotion in February 2015, with a $monthly plan that includes 2GBs of data, and a $device lease charge, which was being offset by a $Apple Bundle discount. The credit was removed from the account in error in February 2016. To address that matter, we added the $credit back to her account, and it is now reflected on the May 15, 2016, invoice. In her subsequent inquiry, Ms*** advises that the promotion that was verbally presented to her by a store employee was supposed to include a 2GB service plan at no cost, the iPad device at no cost for two years, and then after the two year lease, she understood that she would be able to keep the iPad at no charge. We reviewed the documentation from the point of sale, which Ms*** signed, and we confirmed that the document has not been altered, that no billing error has occurred and the 2GB plan for $per month is billing correctly. However, in an effort to reduce her monthly charges, we initially offered to change her plan to one for $per month, which includes megabytes of data. This offer would negate the $Apple Bundle discount, and the monthly charges for the iPad would be $23, which is a $per month savingsMs*** declined our offer. Regrettably, we must respectfully decline Ms***’s request to provide her with a 2GB service plan at no cost for two yearsHowever, as a final offer to resolve this matter amicably, we will apply a one-time $credit to her account for one-half of the tablet monthly charges over the month lease agreement. However, once the lease term has been fulfilled in February 2017, Ms*** will have three options regarding her iPad device. She can return the device, she can continue to lease the device at the cost of her monthly lease and service plan, or she can purchase the device for $150, the ‘end of lease” cost, and continue to pay the cost of service plan. Our offer is available to Ms*** until June 6, The third-party charges to which Ms*** refers is for a Spotify music application that customers had to complete several steps to voluntarily sign up for the service through a link from Spotify or their FaceBook application. Spotify offered a free trial period with the option to cancel service at the end, or continue the subscription for a monthly fee. Our records reflect that Ms*** did not unsubscribe from the service; therefore, her account was billed a valid $monthly charge. At her request, we removed the service, and applied credits to her account to offset all of the charges for the application We regret any inconvenience Ms*** may have experienced as a result of this matter and appreciate her business. If she needs further assistance, or would like to accept our offer, she can reach me toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Michal MExecutive Services Analyst

April 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom
It May Concern: Sprint is in receipt of the above inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Ms***’s complaint, she is disputing the $Subsidized Phone Charge (SPC) billed to one of her lines advising that she wasn’t informed of the charge when she was offered an incentive to switch back to Sprint. In addition, Ms*** also indicates that she was offered a free iPhone SE, but she is incurring a monthly charge for the device We regret any inconvenience this matter may have caused Ms***. We spoke with Ms*** and advised that we removed the $SPC from line ending *** because the associated service agreement had been recently fulfilled and she is no longer subject to the charge. We also adjusted the $charge for the last two billing periods and explained that with her current service plan, equipment upgrades must be purchased outright at full MSRP, financed with an Installment Billing Agreement, or leased During our conversation with Ms***, we discussed the free iPhone SE offer she received. We explained that offer wasn’t combinable with the discounted service plan she was also offered as both promotions are separate offers. As a result of her acceptance of the discounted service plan, the promotional offer for the iPhone SE did not award to her account. However, due to any possible misunderstanding that may have occurred regarding these offers, and to bring closure to this matter, we applied a one-time, lump sum $credit to her account as reimbursement of the $equipment charge for the duration of her Installment Billing Agreement of months We appreciate Ms*** for retaining her Sprint services and look forward to a long and positive business relationship with her. If she has further questions regarding this issue, I can be reached toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April *** Executive Services Analyst

May 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** *** *** Sprint Account xxxxx*** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced complaint filed by Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Ms***’s inquiry, she states that she established service with Sprint under the “Cut Your Bill in Half” promotion and was supposed to receive gift cards for the full payment of her previous carrier’s device cancellation charges. However, she has been unable to upload her previous carrier’s invoicesAs a result, she is requesting that Sprint honor what she believes she was promised. During our discussion with Ms*** on May 25, 2017, we confirmed with her that our records reflect that she activated her Sprint account on March 30, 2017, for wireless telephone (xxx) xxx-***. We regret any inconvenience she may have experienced while attempting to upload her invoices via the www.sprint.com/joinsprint websiteHowever, because she did not upload her previous carriers invoice, she did not qualify for the promotional gift cards. Sprint has since received a copy of Ms***’s previous carrier’s invoices and has manually processed her registration. Ms*** can check the status of this submission online at www.sprint.com/joinsprinttoday using the confirmation number *** We appreciate Ms*** for taking the time to provide us with the details of her customer service experience. We regret any possible misunderstanding regarding our CYBIH promotion requirements and details. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further review If further assistance is needed regarding this matter, Ms*** can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, through Friday from a.mto p.m., Central Time Sincerely, Sean *** Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meOn 10/6/the was paid with representative *** via phone and a balance letter was receivedI was informed in days this will be pulled from collections and has not and will not hit my credit in anywayThank you for the resolution.
Regards,
*** ***

August 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account xxxxx***, *** ***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr*** ***We appreciate your assistance in bringing our customers’ concern to our attention. According to the information received, Mr*** expressed his dissatisfaction with the network service in his new work locationAs a result, he cancelled his services and is disputing the final balance owed on his accountMr*** is requesting to have the final balance removed During our conversation with Mr*** on August 8, 2017, we explained coverage is based on the address provided at the time of activation. Although we offer coverage in most major metropolitan areas, Sprint cannot provide blanket coverage. As a result, if customers change their service address, we cannot guarantee the availability of Sprint coverage. Consequently, if the lack of coverage at the new service address causes customers to cancel their service, the Early Termination Fee and/or cancellation charges associated with their equipment agreements are applicable As stated in our Terms and Conditions of Service, which can be viewed on our website, www.sprint.com, coverage and quality of wireless services and data speeds may be affected by conditions beyond our control. Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures. As a result, customers may experience difficulty making or receiving calls when indoors. Our records reflect that Mr***’s work address on file is within “Good” coverage. In “Good” coverage small pockets of poor service may occur based on obstructions, foliage, and terrain. Further our records show that Mr*** upgraded to new devices via the Sprint Lease option on phone number ending in ***, *** and *** on his accountOur records further reflect that port-out requests were received for all three phone numbers on the account on May 24, 2017. As a result, of the port-out requests his account was cancelled and automatically assessed lease cancellation charges as stated in his lease agreementsAlthough we were unable to identify a Sprint error related to this matter, in an effort to bring about an amicable resolution and closure, we confirmed that the lease devices were received in our warehouse on July 1, 2017, and credits were applied to remove the end of lease purchase price for the devices. As a result, we offered to credit the remaining lease cancellation charges of $578.72. Mr*** accepted our offer and made a credit card payment for the remaining balance owed on his accountAs a result, his account is closed and reflects a zero balance. Mr*** confirmed that his issue is resolved We regret any inconvenience this matter may have causedIf I can be of further assistance with this matter, Mr*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time. Sincerely, Jennifer FExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.Please note that the Sprint employee that called me to discuss this complaint was less than pleasant and should be retrainedI recommend specifically narrowing down the thorough triage of an account with a Revdex.com complaint before contacting a customerThe call was bland, scripted and less than empathetic.Since the financial issues are resolved I will consider this resolution satisfactoryThank you for your assistance with the mediation of this matter
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Alvaro ***