Sprint Corporation

January 26,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Mr***
***We appreciate your assistance in bringing our customers’ concerns to our attention
In the information provided, Ms*** advised that we are not honoring promotional pricing offered to him in December Mr*** requested that we honor the pricing offered to him and remove any contractual obligation from his account
We regret any misunderstanding that may have occurred regarding Mr***’s Sprint billing or any promotional offer presented to himOur records reflect that Mr*** established his Sprint account with one line of service on November 26, 2016, and that he purchased a device with a 24-month installment billing purchase agreement at that timeSubsequently, Mr*** contacted our Customer Care department on December 19, 2016, to arrange for the return of that device, and we sent a kit to him to facilitate that return
Our records further reflect that Mr*** added a second line of service to his account on December 24, 2016, and purchased another device with a 24-month installment billing purchase agreement but that he contacted our Customer Care department on January 12, 2017, to cancel that line of serviceHe advised that he would be keeping the device associated with the line of serviceWe cancelled his second line of service as requested that day, and received a port-out notification for his initial line of service on January 16, As a result of that port out, Mr***’s Sprint account was closed
We verified that Mr***’s returned device was received in our warehouse on January 4, However, charges totaling $were assessed to his account for his second device due to the cancellation of his services prior to the satisfaction of the corresponding installment billing agreement, pursuant to the terms of that agreementThose charges will be reflected on his February invoice
During our January 24, 2017, conversation with Mr***, we explained the information outlined aboveWe also advised Mr*** that we are unable to identify any error on the part of Sprint related to his billing or that we have not met the terms of any promotional offers presented to himMr*** indicated his understanding of our response and agreed to follow up with us if he has any questions regarding his account after he receives his February invoice
We regret any inconvenience this matter may have caused, as well as the loss of Mr***’s businessIf we can be of further assistance with these concerns, Mr*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand 6:p.m., Central Time
Sincerely,
Linda W
Executive Services Analyst

November 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the inquiry filed by Mr*** ***We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Mr***’s inquiry, he advises when he switched to Sprint and ported his numbers, our Telesales representative advised that his monthly invoices would be $80. Therefore, he is disputing the monthly charges he has been assessed above that amount We reviewed Mr***’s interaction with our Telesales representative and confirmed that he was offered a $monthly discount for porting his numbers; consequently, with this discount, his monthly charges would be $before applicable surcharges and taxes. Our records reflect that we do offer a $monthly credit, per line, if there is a lease associated with the phone number, and it is a new line of service being activated. Because Mr*** is purchasing his phones via our Installment Billing Agreement (IBA) program; the $credit is not applicableIn an effort to honor the offer that was extended to Mr***, we offered a one-time $account. Mr*** accepted this offer and advised that the issue is resolved We appreciate having had the opportunity to assist in resolving Mr***’s account concerns. We value him as a customer and look forward to a long and positive business relationship with him If Mr*** needs further assistance with this matter, he can contact the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time. Sincerely, Michal MExecutive Services Analyst

May 11, Revdex.com Ward Parkway, Suite Kansas City, MO
Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms*** described unfavorable customer experiences with our Customer Care representatives when she attempted to resolve the delay in shipping her equipment order. Ms*** stated that she paid for overnight shipping with an expected delivery on the next day, as promised to her by a Sprint Telesales representative. However, Ms*** stated that the equipment order was not delivered until two days after she ordered her device. Ms*** requested a credit be applied to her account for the misinformation provided to her and missed work waiting for the initial overnight delivery We regret the delay in delivering Ms***’s ordered device. We have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our customers with regard to the service or products we provide. Our records reflect that Ms*** established new service with our Telesales group on April 24, 2017, for two lines of service with a 2-day shipping order for the devices. Our records reflect that Ms*** received the delivery of her devices on April 26, 2017. During our May 10, 2017, conversation with Ms***, we explained the information outlined above. While our records do not reflect any error on our part regarding the delivery of her equipment, in an effort to demonstrate our commitment to excellence, we agreed to apply courtesy credits totaling $to her account to offset the 2-day shipping fee, and one month of the monthly recurring charge for service under our Unlimited Freedom rate plan. Ms*** expressed her satisfaction with our resolution We regret any frustration this matter may have caused Ms*** but are pleased that we were able to resolve her reported concern amicably. If we can be of further assistance with this issue, Ms*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday and Wednesday through Friday between a.mand p.m., Central Time Sincerely, Linda WExecutive Services Analyst

December 29,
*** ***
Kansas City Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account # xxxxx***
Sprint Case # ***
Dear Ms***:
This is in
response to the letter received by our organization submitted on December 23, 2015, regarding Ms*** ***We appreciate your assistance in bringing our customers’ concerns to our attention
In Ms***’s filing, she expressed her dissatisfaction with the level of customer service she received from our Customer Care group when she attempted to address a payment issueMs*** cited that the end-user on her account contacted our Customer Care group to establish a payment arrangementHowever, the funds for the payment arrangement were debited from her financial institution prior to the agreed date of the payment arrangementMs*** expressed further dissatisfaction with the inability to receive a refund for the disputed paymentAccording to Ms***, she was informed by our Customer Care group that a refund of $would be processed and refunded to her financial institution within to daysMs*** requested that Sprint review this matter and provide her with a refund of $
We appreciate Ms***’s taking the time to provide us with details of her experience with our Customer Care groupWe are continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value customer feedback and that these concerns have been forwarded to the appropriate managerial staff for further review
Sprint has reviewed Ms***’s complaintWe regret any possible misunderstanding that may have occurred relating to Ms***’s referenced paymentAfter a review of this matter, we confirmed that a $payment was manually processed on December 9, 2015, via our Interactive Voice Response systemAdditionally, our records do not reflect that Ms*** contacted our Customer Care group to request a refundFurthermore, we confirmed a payment arrangement of $was established on December 10, 2015, which was scheduled for December 17, Ms*** failed to honor the payment arrangement and her services were suspended on December 21, for non-payment
Currently Ms***’s Sprint account is suspended with a past due balance of $As of December 24, 2015, Ms***’s Sprint account is days past dueDue to the current balance owed and the debt age of her balance, we must respectfully decline her request to provide her with a refund of $
On December 24, 2015, we spoke with Ms*** and provided with our findings and positionDuring our conversation, Ms*** was informed that she would need to remit a payment in full in order to restore service
To amicably resolve this matter, once Ms*** remits payment to restore her Sprint service, as a courtesy we will apply a $service credit to her account and waive the $reconnection feeMs*** stated she is in agreement with the resolution
We regret any inconvenience these matters may have causedIf we may be of further assistance with these matters, you or she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-#### Ext***I am available Monday through Friday between a.mand p.m., Eastern Standard Time
Sincerely,
Ty-*** ***
Executive Services Analyst

[A default letter is provided here which indicates *our acceptance of the business's response. If *ou wish, *ou ma* update it before sending it.]
Revdex.com:
I have reviewed the response made b* the business in reference to complaint ID ***, and find that this resolution is not satisfactor* to me
To receive a credit for a service I no longer have and have no famil* or friends that I can transfer the credit to is NOT helpful to me and is the same as doing nothing
Regards,
*** ***-***

September 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # ***, *** *** Sprint Account #xxxxx*** Sprint Case #*** To Whom It May
Concern, Sprint is in receipt of the above-referenced rebuttal complaint to our response of *** ***We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms***’ filing, she expressed her dissatisfaction regarding miscommunication regarding the international roaming and text charges reflected on her accountMs*** stated that she was traveling on a cruise and believed that she would be assessed International text messaging charges for $per text; however, her charges exceeded that amountMs*** requested that Sprint review this matter and adjust her account accordingly Sprint has reviewed Ms***’ complaintBased our account review, we are unable to substantiate that Ms*** would be assessed International text messaging charges for $per textWe confirmed that Ms*** was assessed International Roaming text messaging charges of $per text and $for International Roaming charges while traveling on a cruise ship to the Caribbean and the Netherlands, as indicated on her September 8, billing statementOur records indicate on September 10, 2017, Ms*** contacted our Customer Care group and disputed the aforementioned chargesAt that time, she was advised that the charges are valid. In an effort to ensure a satisfactory and mutually acceptable resolution, we spoke with Ms***’ on September 26, 2017, and relayed the above information. To resolve this matter, we offered and Ms*** accepted a one-time courtesy adjustment of $to her accountThis adjustment will appear on her October 8, 2017, billing statement. Ms*** advised that this matter has been addressed to her satisfaction and she did not require further assistance We regret any inconvenience that Ms*** may have experienced while attempting to resolve the aforementioned concerns. If we can be of further assistance Ms*** can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, *** *** *Executive Services Analyst

February 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern:
Sprint is in receipt of the inquiry filed with your office by Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the complaint, Mr*** indicates he believes he was quoted $per month for his service. However, he later noticed his bills were higher than what he believes he was quoted. When he inquired about his invoice, he states he was advised the bill is higher due to plan proration and activation fees. Mr*** indicates he believes he was advised the activation fees would be waived. As a result, he is requesting we review these matters We spoke with Mr*** *** on February 17, 2017, and he gave us permission to discuss the account and complaint with Ms*** ***We reviewed the account and confirmed the activation of five new lines of service on December 13, 2016, via Telesales We listened to the Telesales call and confirmed the estimated cost of service was provided. The plan is $a month and Mr*** will be assessed five $equipment installments for months. The bill estimate is $before taxes, surcharges and fees. Ms*** stated that she agrees with this cost estimate We also confirmed Mr*** was offered activation fee credits on the five lines of service, but that he has not received these credits to date. As a result, to address this matter, we issued credit for $to cover the cost of the activation fees on February 20, 2017. We regret any inconvenience Mrand Ms*** may have experienced and are confident the account concerns have been addressed and resolved. If they have additional concerns, they can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central TimeSincerely Ann HExecutive Services Analyst

March 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Mr***’s inquiry, he states that he has been unsuccessful at receiving a refund from SprintAs a result, he is requesting that Sprint refund him for monies paid. As explained in our response to his original complaint, we confirmed that refunds totaling $were processed on March 16, 2017, back to his credit card ending ***The following refund reference number can be used by the customer's bank to locate the funds: REF# *** If we may be of further assistance with this concern, Mr*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Sean *** Executive Services Analyst

August 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ***, *** *** *** Sprint Account xxxxx*** Case *** To Whom
It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** *** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Ms*** states on April 11, 2017, Sprint deducted $from his checking account. He states he stopped autopay in March 2017, and paid his bill in person. Mr*** also states that his account balance was around $and was never $He states he contacted our Customer Care department and was informed that a refund would be processed in a few days; however, three months later, he still has not received his refund. He further states that he was assessed a $overdraft and return fee from his bank, and would like to be reimbursed for these fees. As a result, Mr*** is requesting assistance with these matters We spoke to Mr*** regarding his refund request and explained that our account records indicate that he made a payment arrangement on March 24, 2017, to pay $on April 7, 2017. We further explained to Mr*** that, during the noted timeframe, his account was past due $for the February billing statement and was displayed on the March billing statement. Mr*** stated that he did not recall making a payment arrangement and requested to be refunded the $349.48. Although we were unable to identify a Sprint error regarding this matter, we advised Mr*** that we will partner with our Finance team regarding his refund request and follwith him within hours. We further advised Mr***, that if the refund is processed, his account will billed the $for the remaining balance towards the February invoice. He indicated that he understood and requested that the refund to be processed On August and 11, 2017, we attempted to follwith Mr***; however, we were unsuccessful in reaching him. Per his prior request, we processed a refund in the amount of $back to his bank account ending in on August 10, 2017. Please allow to business hours for the refund to be applied to the bank account. As noted, the account has also been charged back in this same amount. We regret any inconvenience these matters have caused. If we can be of further assistance, Mr*** can contact our office by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

June 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** E*** *** Sprint Account xxxxx***
Sprint Case *** To Whom It May Concern: We appreciate your assistance in bringing the concern of Ms*** *** *** to our attention. We regret any inconvenience that she may have experienced in this matter. According to the information provided in the complaint, Ms*** disputes charges reflected on her account. She states that our Telesales representative advised her that the monthly charges will be $for her account’s four lines of service. She also states that she was charged approximately $on her first invoice which she also disputesShe states that she was advised that a discount would be applied to offset charges assessed on her first invoice. Ms*** requests an account credit to offset one or two months of service in regard to the matterShe also indicates that she anticipates receiving Sprint’s Buyout Reward Card in accordance with her discussion with our Telesales representative. In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing During our discussion with Ms*** on June 26, 2017, she indicated that she received information from our Customer Service representative regarding the charges being assessed to her account subsequent to submitting the above-referenced inquiry. She stated that the charges assessed on her account are in accordance with her understanding. She also stated that she is looking forward to receiving Sprint’s Buyout Reward Cards in accordance with her discussion with our Telesales representative. We advised her that we would like to discuss our review of the account records in detail with her. She advised us that she will contact us back at a later time to discuss the matter. According to our review of the account records, Sprint’s $Unlimited Talk, Text and Data promotional plan is provisioned on her account for her four lines of service. Our review also indicates that the above-referenced promotional plan requires that Autopay be established on the account to receive the $in monthly plan savings that are reflected in the $service plan. Additionally, our review of the account indicates that the June invoice reflects valid charges of $for charges assessed for the initial two lines of service established on the accountWe advised Ms*** that we will need to discuss the phone cancellation charges incurred from her previous carrier in order for us to confirm that Sprint’s Buyout Reward Card(s) are being processed in accordance with her anticipation. If Ms*** needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

August 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account XXXXX***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms*** ***. We appreciate the opportunity to address her concerns. Based on the information provided in Ms***’s inquiry, she states that her account was being assessed monthly charges for a tablet that she believed was free. She also advises that one of representatives canceled the tablet and applied credits totaling $to her account, which she states she believed would offset the monthly charges on the subsequent invoice. Therefore, Ms*** is disputing the payment of $processed via automatic payment on July 29, 2017. She is also requesting that we re-apply the account credits for the tablet and associated cancellation charges During our conversation with Ms*** on August 14, 2017, we confirmed that she received an $payment refund in response to her dispute. She also received account credits for the noted tablet monthly charges. She further advised that she is now disputing the lease cancellation charges for this device, and advised that she did not receive a package to return it. To address this matter, we mailed a prepaid UPS package to facilitate the return of the tablet. We also applied credits to the account to offset the cancellation charges pending the return of the device in good condition. Should the device not be returned within three weeks from the date of this letter, we will reverse the credits totaling $ We regret any inconvenience these matters may have caused Ms***, and value her business. If she needs further assistance with these concerns, she can contact me toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Took very long nut got refunded
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

April 17,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com File ***, *** ***
Sprint Account XXXXX***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint of *** *** submitted on
April 10, We appreciate your assistance in bringing our customer’s concern to our attention
According to the information provided, Ms*** stated that she had an unfavorable customer service experience while attempting to address her account concernsMs*** expressed her dissatisfaction with additional lines of services and devices being ordered on her Sprint account, without her authorizationMs*** further stated that while Sprint has reviewed this matter and provided cancellation of the additional lines of services and adjustment of the erroneous charges; she expressed her concerns with the inability to receive additional compensation for the inconvenience this matter has caused herMs*** requested that Sprint review this matter and provide her with further compensation
Sprint has reviewed Ms***’s complaintWe spoke with Ms*** on April 12, 2017, and advised her that our Fraud Management group has investigated the dispute in question and confirmed fraudulent activity occurred on the accountAs a result, the two unauthorized lines of services and one equipment purchase were terminated and all necessary adjustments have been applied to the account to negate the disputed charges on March 23, In addition, our Fraud Management group deleted Ms***’s account on-line profile
During our conversation, Ms*** confirmed that her account concerns were resolved; however, she remains dissatisfied by the additional compensation she requested and was offered did not reflect the inconvenience and specifically the value of her personal time spent pursuing account managementWhile Sprint sustains no further credit is due; in order to showcase our commitment to world class customer service and to provide closure for this matter, Sprint offered a one time courtesy adjustment of $to offset the monthly recurring charges reflected on her February billing statementMs*** accepted our offer and confirmed she is satisfied with the resolution provided
We appreciate Ms*** taking time to provide details of her experience with Sprint’s Customer Care departmentWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Ms***’s feedback and will utilize her input to improve our training and processes
We regret any inconvenience this matter may have caused Ms***If we can be of further assistance, Ms*** can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between 8:a.mand 4:p.m., Central Time
Sincerely,
David H
Executive Services Analyst

November 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It
May Concern: Sprint is in receipt of the inquiry filed by Ms*** ***We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Ms***’s inquiry, she advises that does not agree with the monthly discount only being applied to a portion of her calling plan, and that service is poor in her calling area. She also states that she received an email that her phone number was being changed; however, she did not request itTherefore, she is requesting that we review these matters The percent employee monthly discount that is reflected on Ms***’s invoice each month, is a program that offers monthly service discounts to employees, students and members of participating companies, universities and organizations. The discount applies only to the data service charge for Better Choice Plans, Sprint Family Share Pack, and Unlimited My Way, which is the plan that she has on her lineThis information is available on our website at www.sprint.com/verify We regret that Ms***’s experience with service in her local calling area is falling short of her expectationsWe constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers. After a review of the coverage at the two addresses that she provided us, we determined that they are located in a “fair” coverage area. Being located in a fair coverage area means that it is very likely to experience coverage gaps in these areas, as well as problems with signal strength inside of buildings. We also confirmed that there are currently no plans to upgrade the cell sites in these areas Because Ms*** remains dissatisfied with the quality of service in her local calling area, we will allow her to void her existing service agreement on her account, and will waive any applicable Early Termination Fees contingent upon the return of her iPhone device in good condition. Please note that this offer would not extend to any future service agreements she may enter into. Ms*** accepted this offer and agreed to contact our office once she ports her number. At that time, we will send a return package for the iPhone. Additionally, in appreciation of her business, we applied credits to her account to offset one monthly charge for the November 10, 2016, invoice. We reviewed our records and determined that we performed basic troubleshooting steps on October 24, 2016, when Ms*** reported coverage problems. Unfortunately, an email was sent to her in error stating that her number was changed. We confirmed that her number was not changed and she still has the same phone number If Ms*** needs further assistance regarding this matter, she can contact the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time. Sincerely, Michal MExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: Sprint's response does not attempt to explain or rectify why my signatures were forged on contracts I never saw. It is clear by the response that the person (Regina) that conducted this investigation from Sprint is not competent and that their findings cannot be trusted. One way this can be seen is by the fact that in the response I am referred to by three different names "Mr***" and "Ms***," and my real name "Ms***. My name is not "Mr***" or "Ms***" so I'm not sure who Regina is referring to. Regina from Sprint called me on March 17th and told me she was giving me a "good will" credit for my trouble with SprintShe states in her response to the Revdex.com that I accepted some kind of settlement offer and that I had no further questions, this is completely untrueYes she gave me a credit, no I do not nor did I tell her that I accept this as a settlement and that I have no further complaintsShe did tell me not to contact the Revdex.com anymore and only contact her. I even called the investigator at the Revdex.com to let them know Sprint made this credit to my account and that it does not rectify the issues I addressed. The issue is that my signature was forged and that I was signed into a lease on one of my phones that I never agreed to. The only resolution that is acceptable is for the contracts to be considered void and for me to give them their phones back. Every month my bill is higher than the month before, the $credit does not account for all the money and time I have wasted dealing with Sprint. There are notes on my account that admit to other errors by Sprint, such as accidently taking off my insurance, this also shows that this company is prone to making mistakes. Nowhere in the report does it say there was any kind of investigation regarding the forged signaturesThis could be a larger problem than just my contracts so it needs to be looked into. I am happy to provide a copy of the forged signatures and my legal signature from my bankOne can see with the naked eye that they are not my signatures. Thank you for your time.
Regards,
*** ***

March 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** S*** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the subsequent inquiry filed with your office by Mr*** ***, and we appreciate the opportunity to address his concerns once again. Based on the information provided in the inquiry, Mr*** states that he does not see the credits on his account that we discussed in February for his iPad and Samsung phoneTherefore, he is requesting that we review this matter We contacted Mr*** on March 7, 2017, and provided an explanation on the account credits that were applied. We advised him that the lease agreement for the iPad was canceled, and we waived the $accelerated equipment charge. Because we waived it, the charge and credit are not reflected on his accountIn addition, charges for the Samsung SM Jphone were credited back to his account, and they are reflected on the first page of his March invoice. And last, this invoice does not reflect a monthly payment for this device because we removed the Installment Billing Agreement for the device. Mr*** understood and stated that he considers this matter closed. We regret any inconvenience Mr*** may have experienced trying to resolve his concerns. If he needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Michal MExecutive Services Analyst

April 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account xxxxx***, ***
*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms*** ***. We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms*** stated that she was promised a $service credit per month for three months and the promised service credits have not been received. Further, she stated that she was advised that her bill amount would increase by $when she added a new line of service to her account and her bill amount is higher. Additionally, she stated that she is not receiving some inbound calls and callers are getting a message that her number does not exist or is disconnected. Ms*** requested to receive the promised service credits, to have her bill and network service issues fixed In our effort to provide clear communication about features and pricing, Sprint publishes an overview of our service plans, pricing and features. Our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. As stated in our previously offered iPad promotion, new and existing Smartphone customers who purchase an eligible iPad via Monthly Installments with a GB Tablet plan will get a $monthly discount for months We forwarded Ms***’s concern to our Retail Management team and based upon our research our records reflect that Ms*** purchased an iPad device via the Sprint Monthly Installment option and selected a gigabyte table plan, which made her not qualify for the promotional offer. However, to resolve the matter we changed her service plan to the gigabyte tablet plan on April 12, 2017, and going forward she will receive the $monthly discount. Please note that that the discount may take up to three billing periods to award on her account. Further, we advised Ms*** that our records do not reflect that a $monthly service credit for three months was offered and requested that she forward the information that she received regarding the promotion offer and we can review available options once received. Additionally, as stated in our Terms and Conditions of Service, which can be viewed on our website, www.sprint.com, coverage and quality of wireless services and data speeds may be affected by conditions beyond our control. Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures. As a result, customers may experience difficulty making or receiving calls when indoors. In addition, data coverage is not available everywhere and service speeds are not guaranteed. Service speeds may depend on the service purchased and actual speeds will vary. Estimating wireless coverage, signal strength, and service speed is not an exact science. There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service. With respect, please note that the nature of wireless signal precludes any carrier from providing seamless coverage. Sprint has made no warranty or guarantee of the same. During our conversation with Ms*** on April 7, 2017, we explained that we constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers. Our records reflect that our technical support team investigated Ms***’s network service issues and she advised us that as of April 7, 2017, she believe the issue is resolved and callers are no longer receiving the message that her number does not exist or is disconnect. We regret any inconvenience these matters may have caused. If Ms*** requires further assistance with these matters, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

November 9, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case
*** To whom it may concern: Sprint is in receipt of the above referenced inquiry. We appreciate your assistance in bringing Mr***’ concerns to our attention According to the information provided, Mr*** stated that he was charged $non return fee for an Airave that he has returned. He expressed concern about the internet access speed on his device. He is requesting a refund of the $he paid for the Airave device and improvement of his internet access speed As stated in our Terms and Conditions of Service, which can be viewed on our website, www.sprint.com, coverage and quality of wireless services and data speeds may be affected by conditions beyond our control. Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures. As a result, customers may experience difficulty making or receiving calls when indoors. In addition, data coverage is not available everywhere and service speeds are not guaranteed. Service speeds may depend on the service purchased and actual speeds will vary. Estimating wireless coverage, signal strength, and service speed is not an exact scienceThere are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service. With respect, please note that the nature of wireless signal precludes any carrier from providing seamless coverage. Sprint has made no warranty or guarantee of the same We dispatched our network engineers to Mr*** coverage service area, and determined that he is located in good coverageCustomers should generally receive signal strength sufficient to make and receive calls outdoors, but signal may be lost in a car and in buildings. However, it is important to note that certain areas may have limited or no coverage and various factors such as terrain, foliage, and buildings may affect actual coverage in a particular area even when estimated to be within 'best' coverage. After investigation our network engineers confirmed that our network is performing within parameters. We spoke with Mr*** November 4, 2016, when we confirmed the receipt of the Airave on October 22, 2016. Although at this time we were unable to validate the condition of the returned device, we processed a refund of a $payment back to his credit card. Which is contingent that the device is undamaged once logged by our warehouse. Further, although no credit was due, as a gesture of goodwill, we applied a one-time service credit of $to his Sprint account. He was informed that fund availability is up to his financial institution. We regret any inconvenience Mr*** may have experienced while attempting to resolve this matter. If I may be of further assistance, MrSarangolis can contact me toll-free at ###-###-####. I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Beatrice R Executive Services Associate Analyst

Tell us why here...April 19,
Revdex.com Serving Greater Kansas City
Ward Parkway
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the
above-referenced complaint of Ms*** *** submitted on April 4, We appreciate your assistance in bringing our customer’s concern to our attention
According to the information provided, Ms*** stated that she is being overcharged for services in association with her Sprint accountMs*** further stated that she contacted our Customer Care group pertaining to the charges reflected on her account, without successMs*** requested that Sprint review this matter, assure that she is being billed correctly for services, and apply an adjustment to her account accordingly
Sprint has reviewed Ms***’s complaintAccording to our records, Ms*** purchased an iPad device associated with phone line ending in *** on January 10, 2017, via Sprint’s Monthly Installment Billing program, during the iPad promotional offerDuring the promotion, qualifying customers who purchase an eligible iPad device via 24-Month Installment Billing Agreement with the configuration on the 3GB Tablet plan, customers will receive a $monthly discount for 24-MonthsWe were able to confirm that Ms*** is receiving the monthly service credit of $per month
Furthermore, on March 1, 2017, Ms*** activated phone line ending in *** and selected the Unlimited Freedom plan with $discount per line/per month upon enrollment in our Automatic Payment programUpon further review, we determined that Mr*** was informed about the $Automatic Payment discountPlease be advised that customers’ can save $per line/per month upon enrolling in Sprint’s Automatic Payment programCustomers can use Sprint Zone application or visit our website www.sprint.com to enrollHowever, Ms*** did not elect to enroll in our Automatic Payment program
Upon further review of Ms***’ account; we are unable to identify any miscommunication or billing errors regarding the terms of Ms***’ plan or other monthly recurring charges on Sprint’s partIn addition, we were unable to confirm that our Retail Store location provided Ms*** with the misinformation regarding her monthly recurring charges associated with phone lines ending in *** and ***Based on our account review, we must respectfully deny Ms***’ request to apply an adjustment to her account
We spoke with Ms*** on April 18, 2017, and relayed the above information to herMs*** acknowledged the information that was relayed to herWe regret any inconvenience Ms*** may have experienced while attempting to resolve this matter
If Ms*** has any questions concerning the issues discussed herein, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between the hours of a.mand p.m., Eastern Time
Sincerely,
Cheryl S
Executive & Regulatory Analyst

April 23,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: File ***
Sprint Account XXXXX1013, *** ***
Sprint Case
Dear Ms***:
Sprint is in receipt of the above-referenced complaint of
*** ***We appreciate your assistance in bringing Ms***’ concerns to our attention
According to the information provided, Ms*** expressed dissatisfaction with the recent disconnect of one of her lines of serviceMs*** states that following activation of her father’s phone on her Sprint account, he began to roam due to living in a rural area
Ms*** states she was notified in September that her father had been exceeding the roaming limit included on his lineMs*** states that the line has since been cancelled by Sprint due to excessive roamingMs*** is dissatisfied with the cancellation of her father’s line of service and as a result, she has requested that she be allowed to cancel her line without an Early Termination Fee (ETF)
We contacted with Ms*** on April 23, 2015, in order to review this matter in detailIn review of Ms*** account, our records reflect that roaming notices were sent out in September and again in February prior to the April 15, 2015, termination of serviceIn accordance with the Terms and Conditions, Sprint reserves the right, without notice, to deny, terminate, modify, disconnect or suspend service if off-network usage in a month exceeds this amountIn light of this, no error was madeWhile we explained to
Ms*** that her ETF is valid, we have extended an offer to apply a $adjustment to offset one-half of her ETFWe are pleased to inform you that Ms*** agrees to this resolutionContingent upon the completion of Ms*** cancellation, the $will be applied to her account
We regret any inconvenience that this matter may have causedIf we can be of further assistance, we can be reached by calling the Executive & Regulatory Services Department toll-free at ###-###-####We are available Monday through Friday from a.mto
p.m., Central Time
Sincerely,
*** *
*** *