Sprint Corporation

April 19, Kansas City Revdex.com Ward Parkway Kansas City, MO *** Re: Revdex.com File # ***, *** *** Sprint Account: XXXXX*** Sprint Case # *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** *** submitted on March 6, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention Ms***’s follfiling expressed her dissatisfaction with receiving incorrect information in association with her two-year Service AgreementMs*** stated that she was quoted a price of $199.99, plus a $mail-in-rebate for a Samsung Galaxy Sdevice in exchange for a two-year Service Agreement. In addition, Ms*** stated that she ordered an IPhone 6s device associated with phone line ending in *** and subsequently, contacted our Customer Care group on January 23, 2017, to order the Samsung Galaxy Sdevice for phone line ending in ***. At that time, she was referred to visit our website, www.sprint.com to purchase the device in question at discounted pricing in exchange for a two-year Service Agreement; however, she was unable to order the device online. Lastly, Ms*** stated that she had an unfavorable customer service experience while attempting to resolve her account concernsTherefore, Ms*** requested that Sprint review this matter and adjust his account accordinglySprint has reviewed Ms***’s complaintAs stated in our initial response, according to our records, Ms*** upgraded the device associated with phone line ending in *** on December 24, 2016. At that time, she purchased a device at discounted pricing in exchange for a two-year Service Agreement. For details regarding Sprint’s Service Agreement, please visit www.sprint.com/termsandconditions. Accordingly, continuation of utilizing Sprint services is an acceptance of the new two-year Service Agreement and any future renewals or service changes that may require new service terms. If customers terminate their Sprint services prior to satisfying the two-year Service Agreement applicable Early Termination Fees will apply; accordingly, customers may visit www.sprint.com/etf for details about the Early Termination Fees After careful review of Ms***’s account, we were unable to substantiate the information that Ms*** indicated in her complaint. As a result, no adjustments are due for this matter. Please note effective January 22, 2017, the two-year Service Agreement option is longer available through Sprint. Customers’ currently have the option of purchasing devices via Sprint’s Lease and/or Monthly Installment Billing programs or pay full retail price We regret any miscommunication Ms*** may have received related to her device concerns. In an effort to ensure a satisfactory and mutually acceptable resolution, we have agreed to apply a partial courtesy credit of $to Ms***’s account. This credit will offset a portion of the monthly recurring charges as indicated the March billing statement, which will appear on the April billing statement. We have followwith Ms*** again on April 18, 2017, to relay the aforementioned information to her. Ms*** expressed her understanding the information and resolution provided to her and she does not have additional concerns at this time. We appreciate Ms*** for taking time to provide details of her experience with our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Ms***’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Ms*** may have experienced while attempting to resolve this matterIf we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ Catherine *** Catherine *** Executive & Regulatory Services Analyst

Executive & Regulatory Services P.OBox Irving, TX April 12, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint ***, *** *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms*** ***, filed on behalf of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. Ms***’s inquiry is a follresponse to our March 23, 2017, letter to you. In her inquiry, Ms*** reiterates that she has been billed for the line of service ending *** for the past two years although the associated device has been obsolete. She has requested to cancel the line of service and receive a credit for the last two years We attempted to contact Ms*** by telephone and e-mail on April and 11, 2017, to discuss this matter in detail. Unfortunately, we were unsuccessful. However, as stated in our previous response, we canceled the line of service ending *** effective March 18, 2017. However, our records reflect that Ms***’s initial request to cancel the line of service ending *** was in January 2017. Therefore, we are unable comply with her request for a credit to offset the associated monthly service charges prior to January We regret any inconvenience Ms*** may have experienced while attempting to resolve this matter. If I can be of further assistance regarding this matter, I can be reached directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday, between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MExecutive Services Analyst Tell us why here

February 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account xxxxx*** Sprint Case ***, *** *** To Whom It May Concern, The
above referenced inquiry has been forwarded to our office for review. We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms*** stated that she was misinformed on device upgrade pricing. She stated that she was offered two free devices as upgrades on existing lines of service, but additional lines were added to her account and the devices were also billed as wellAs a result, she is requesting that the unwanted lines be canceled and the devices be provided as free upgrades as was presented at the point of sale We have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our customers with regard to the services we are able to provide. In our effort to provide clear communication about features, promotions, and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances. Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, could result in invoice balance changes. Sprint has reviewed Ms***’s account and apologizes for her inconvenience she expirienced regarding this matter. We regret any miscommunication that may have occurred regarding the device upgrades and pricing. As a courtesy, we have canceled the lines of service inadvertently activated on Ms***’s account per her request and waived the device charges for the two phones that Ms*** upgraded to on her accountFurther, we have provided a one time credit to her account for the billed charges in dispute as well as one monthly service charge as a concessionMs*** confirmed that this resolved her issue We regret any inconvenience these matters may have caused. If I can be of further assistance with this matter, Ms*** can reach me at the Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between 7:a.mand 3:p.m., Central Time. Sincerely, John CExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have yet received any refunds yet but will accept the conditions that Sprint is offering I will see if they follow through Otherwise you would be hearing from me again
Regards,
*** ** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complain service ID ***, and find that this resolution is satisfactory to me.I thank you very much for your prompt and courteous assistance
Regards,
*** ***

April 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** R*** Sprint Account xxxxxx*** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-mentioned complaint of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms*** states that her service plan included four phone lines and that she called our Customer Care department to cancel three of the phone linesHowever, Ms*** states that she was unaware that she would be assessed the billing of equipment upon cancellation of serviceMs*** further stated that she was offered a Change of Ownership for the three phone lines in question; however, this was not a feasible option for her. She believes she was not informed of all her options and is seeking assistance with this matter We spoke with Ms*** regarding her account billing concerns and customer experience. We regret any possible misunderstanding regarding this matter. Sprint launched the Sprint Lease program, an industry-first option that gives new and existing customers the flexibility to lease select smartphones and tablets for a lower monthly cost versus purchasing the device. With a lease option, Sprint owns the device. At the end of a lease term, customers can purchase the device and own it outright, return it to us, or upgrade to the latest device. Sprint also launched an Installment Billing program [formerly Easy Pay], which gives new and existing consumer customers an affordable option to upgrade their smartphone and tablet more frequently Sprint Installment Billing is a device financing program that offers flexibility for eligible customers who meet specific criteria to purchase a phone or tablet with variable down payment, depending on the device, and agree to monthly installment payments for the device Customers must be able to qualify to participate in this program. For additional information and eligibility requirements our customers can visit www.sprint.com/easypay Please note that three account phone lines entered into Lease and/or Installment Billing agreements with Sprint as follows: xxx-xxx-*** (TM-L-***), xxx-xxx-*** (TM-***), and xxx-xxx6-*** (TM-***). We explained to Ms*** when a line of service is cancelled, before completing the Installment Agreement or Lease, the customer incurs Lease cancellation and device purchase charges and/or accelerated Installment Billing Charges. Ms*** indicated that she understood and confirmed she paid the disputed equipment charges totaling $340. Additionally, we applied a $service credit, as a gesture of goodwill. We appreciate Ms*** for taking the time to provide us with the details of her customer service experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further review If Ms*** needs further assistance regarding this matter, or if she would like to provide additional information, she may contact me by calling the Executive and Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

February 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** D*** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** D***, submitted on February 13, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr*** expressed his dissatisfaction with the charges assessed to his account for a device that he purchased under the iPhone Buy-One-Get-One (BOGO) promotional offer for his second device. Mr*** stated that he was informed that he would receive two free devices, after he purchased four devices from the local Sprint Retail Store location. However, his account is being assessed a monthly lease charges for the third and fourth device. Therefore, Mr*** requested that Sprint review this matter and correct any billing issues on his account In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing According to our records, Mr*** visited a local Sprint Retail Store location to establish service with Sprint on August 18, 2016. At that time, he portphone lines ending in ***, ***, *** and ***, and purchased four iPhone 6s devices as part of Sprint’s iPhone Buy-One-Get-One (BOGO) promotional offer via Sprint’s Monthly Installment program. Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device. Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device. There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchased. For additional information and eligibility requirements customers can visit www.sprint.com/easypay Our records further indicate that Mr*** account is receiving the BOGO credit of $per month as part of the promotional offer, which appears on the adjustment section on his monthly billing statements. Therefore, we are unable to identify any billing errors on Mr*** account We spoke with Mr*** on February 20, 2017, and relayed the aforementioned information to himSprint value Mr*** business, and agreed to apply a one-time adjustment of $to his account to offset a portion of the balance reflected on the account. Mr*** expressed his understanding of the aforementioned information and he expressed his satisfaction in Sprint’s effort to resolve his concern. We appreciate Mr*** for taking time to provide details of his experience with our Sprint. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Mr***’ feedback and that his concerns have been forwarded to the appropriate managerial team for further review We regret any inconvenience this issue may have caused Mr***. If I can be of further assistance with this matter, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free number at ###-###-#### extension ***. I am available Monday through Friday, from a.mto p.m., Eastern Time. Sincerely, Romualdo FExecutive Services Analyst

September 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Complaint of David *** Sprint Case *** To Whom It May Concern: Sprint is
in receipt of the above-referenced complaint of MrDavid ***, regarding Sprint account XXXXX***. We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr*** states that he made multiple chat attempts to confirm he was eligible for the 50% promotion on iPhone and Samsung Galaxy Sdevice upgrades. Further, Mr*** expressed his dissatisfaction with the level of customer service provided by our representatives during his attempts to have his promotion applied. As resolution to his concerns, Mr*** seeks to receive the 50% off promotion applied to the account device upgrades We have reviewed, Mr***’s account and find that he is not eligible for the 50% off promotion and we regret that he was misinformed. In an effort to resolve Mr***’s we offered and he accepted to upgrade his two lines of service to iPhone model devices and we will apply a lump sum credit of $per device to offset $on each monthly lease installment for months in lieu of the 50% off promotion. We confirmed that the adjustments will be applied once the 14-day Sprint Satisfaction Guarantee return period has expired. We appreciate Mr*** taking the time to provide us with the details of his experience with our Customer Care representatives. Please be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial staff for further review We regret any frustration this matter may have caused. If we can be of further assistance regarding this concern, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am generally available Monday through Friday between 11:a.mand 7:p.m., Central Time. Sincerely, Jaclyn KExecutive Services Analyst

---------- Forwarded message ----------From: *** ***Date: Wed, Oct 12, at 10:AMSubject: Re: You have a new message from the Revdex.com of Greater Kansas City in regards to your complaint #***.To: Revdex.com I replied that the matter has been resolved

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:Sprint, Hello my mane is Harold B*** I
writing to inform that the company still has not fix the billing after I have been working with Michael G from office of presidentI was force to make a making another payment of to reinstate my services after my bill service already made a payment toward the accountI getting sick and tried of call in to call service getting people over sea that can’t speak English well to get problem resolve so I would like refund for back into my account
Regards,
Harold B***

Dear Ms***: Sprint is in receipt of the above-referenced complaint of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attentionIn Ms***’s complaint, she is disputing an equipment non-return fee for an Airave device.
Ms*** also states that she is experiencing network related issues. We have confirmed that a credit of $has been applied to Ms***’s account to offset the disputed Airave non-return fee. Ms*** will see this credit reflected on her next invoice. Ms*** also advised that she is experiencing network related issues. We have forwarded her concerns to our network team for further investigation. A member of our network team will contact Ms*** directly regarding this matter. We appreciate Ms*** taking the ***e to provide us with the details of her experience with our customer service team. We are continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value Ms***’s feedback and that her concerns have been forwarded to the appropriate managerial staff for further reviewIf you have any further questions regarding this matter, you can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday through Friday from a.mto p.m., Central timeSincerely, *** * Executive Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resoultion is satisfactory to me
Regards,
*** **

May 31, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File *** Sprint Account xxxxx***, *** *** Sprint Case *** To Whom It May Concern: Sprint is
in receipt of the above-referenced inquiry filed by Mr*** ***. We appreciate your assistance in bringing our customers’ concern to our attention. According to the information received, Mr*** stated that when he activated new Sprint service he was advised that we would pay the Early Termination Fees he was billed from his previous wireless carrier. Mr*** stated that we failed to pay the Early Termination Fees he was billed by his previous carrier. As a result, he is requesting that we pay the Early Termination Fees he incurred from his previous carrier As stated in our Switch to Sprint promotion, Sprint covers switching fees of up to $via a Visa Reward Card (less travalue provided at the point of sale) after online registration and new phone activation. Customers must complete a buyback of their current working phone in good condition, wait for their final invoice and then register for Contract BuyoutEligible switching fees include Early Termination or Equipment installment balance. Taxes, surcharges, service plan charges, usage charges and late payment fees are not included. Customer is responsible for paying their previous provider. During our conversation with Mr***, we shared the aforementioned information and advised him that our records do not reflect that he registered for the Join Sprint promotion. We advised him that we would honor the offer and process a Reward Card equivalent to the switching fees he incurred with his previous carrier with the condition that he provide us a detailed invoice from his previous service provider that reflects the Early Termination Fees and/or equipment installment balance amount and the phone number reflected on the same invoice. Mr*** stated that he would request the invoice reflecting equipment cancellation balances from his previous service provider and he will contact us once it is in his possession. Additionally, we advised Mr*** that we must respectfully decline his request to release him from his current lease agreementsThis offer is valid for a period of days from the date of this response. We appreciate Mr***’s taking the time to provide us with the details of his customer service experience. We regret that the level of service he received was not indicative of the world-class service we strive to provide. The feedback he provided has been forwarded to the appropriate management staff for further review. We regret any inconvenience that this issue may have caused. If I may be of further assistance regarding this matter, please contact me by calling this department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday and Friday between a.mand p.m., Central Time Sincerely, Tobias TExecutive Services Analyst

August 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** E*** Sprint account XXXXX***, *** ***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms*** E ***. We appreciate the opportunity to address her concerns. Based on the information provided in Ms***’s inquiry, she states that she was offered two Samsung phones for $per month, and a plan for $for her three lines. She further advises that her subsequent invoice was $325. Therefore, she is requesting that we adjust the charges, and honor the price offered for the monthly plan. Our records reflect that Ms*** added two new lines to her account on June 21, 2017, and she accepted a lease on each line for $per month. Additionally, we confirmed that all lines are on swith the Unlimited Freedom (UF) plan for $per month before applicable taxes. Ms*** also had an existing line that was swith a promotional rate for the UF plan through June 30, 2018, which offered a $per line discount. In an effort to fulfill the offer that was extended to Ms***, we updated the UF plan on her account to reflect a $monthly charge for all three phones before taxes. We also applied a $credit to her account for the $difference between the $plan cost and the $offered plan for a 12-month time period. And last, we recalculated the monthly charges for the past two invoices, and applied account credits totaling $171.58. Ms*** accepted this new monthly price and credits and agreed to pay the remaining balance of $by August 25, As such, we consider this matter fully addressed and resolved. We appreciate Ms*** for taking time to provide details of her experience with our Customer Care representative. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience that this matter may have caused Ms***. If she needs further assistance with this matter, she can contact me toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12262976, and find that this resolution is satisfactory to me
Regards,
*** ***

March 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the subsequent complaint of Ms*** *** regarding her Sprint account. We appreciate your assistance in bringing our customers’ concern to our attention. According to the information provided, Ms*** expressed her dissatisfaction with not being advised of the change in her employee discount, the possibility of losing the $promotional credit that she was receiving, or the $subsidized phone charge that she was subject to as a result of her plan change. Therefore, she stated that she was not satisfied with our resolution and she would like to discuss her concerns in detail We spoke with Ms*** on March 9, 2017, and addressed her concerns in detail. We advised her that we regret that she did not receive full detail regarding how the plan change would affect her billing; however, we confirmed that her new services are priced lower than her previous services and she elected not to change back to the services she had to pay more. We advised Ms*** that we appreciate her feedback regarding her experience and her input will be used to improve our services. Ms*** stated that she is still dissatisfied with the $subsidized phone charge. We confirmed that the charge is valid until her Service Agreement is fulfilled on March 30, 2018, or until she upgrades her equipment with a Lease or Installment Billing agreement on her line of service ending ***. Ms*** stated she will consider her option to upgrade her device and contact me back within the next days. If I may be of further assistance with these concerns, Ms*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, *** CExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Sprint keep saying I have a spending limit of but my phone was turned off last month for dollars and I didn't go over my spending limit and that there is a breath of contact so they need to refund my money they don't need to be check on my credit any more they did it once that's all I authorize them to do
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

May 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** ***
Sprint Account xxxxx***, *** *** Jr Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** *** filed on behalf of the Sprint account holder, Mr*** *** Jr. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms*** expressed dissatisfaction with the length of time taken to receive credit on her account, stating that she is still being charged for services and that the adjustment received did not reflect as a credit on her billAs a result, she is requesting assistance with the matter We regret any possible misunderstanding that may have occurred related to Mr***’s Sprint billing and the length of time to resolve this matter. Our records reflect that on February 14, 2017, Ms*** was extended credits of $1,towards the account to offset the cost of two lease devices, one that she reported lost or stolen and the new device that she activated on February 28, 2017. Per our investigative findings, Mrand Ms*** have received credits totaling $2,between their accounts ending in *** and *** During our conversation with Ms*** on May 4, 2017, she advised our office that she was to receive credits of $1,from her local retail location and that this had not occurred. Respectfully, upon our review, we were unable to justify any additional credit regarding this matter. Therefore, in an attempt to fully address this matter, we partnered with Mr*** ***, the manager at Sprint store 426, and advised him of the information referenced above. Please note that Mr*** has taken ownership of this complaint and will be working with the ***s further to bring their concerns to a mutual resolve We regret any inconvenience this matter may have caused the ***s. If we can be of further assistance related to this issue, they can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna *** Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** Revdex.com, yes sprint did remove a 3rd line that was never supposed to be on my account but they did not refund the money spent on aid line they also never refunded my money from a June withdrawal even after submitting my bank statement when ever I speak with someone I am just told they are waiting to hear from the store manager it takes weeks to hear from a manager they have receipts of all transactions with signatures I should of had a responseAll I was offered was a $credit when $was taken from my account not $

December 15,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com
Complaint ID ***
Sprint Account XXXXX5216, Perry W*** A***
Sprint Case
***
To Whom It May Concern:
Sprint is
in receipt of the above-referenced complaint of MrPerry
W*** A***, submitted
on November 17, 2017. We appreciate your
assistance in bringing our customers’ concerns to our attention
According
to MrA***’s filing, he states that he has had an unfavorable experience
while attempting to address his service issuesHe states that he recently relocated and his
service has been poorAs a result, Mr
A*** is requesting to be released from his equipment agreements since he
feels his service is no longer reliable
Sprint
regrets that MrA*** is experiencing service issuesAs stated in our Terms and Conditions of
Service, which can be viewed on our website, www.sprint.com,
coverage and quality of wireless services and data speeds may be affected by
conditions beyond our control. Wireless services cannot be regularly
transmitted through concrete structures such as buildings, basements, walls,
and various other structures. As a result, customers may experience difficulty
making or receiving calls when indoors. In addition, data coverage is not available
everywhere and service speeds are not guaranteed. Service speeds may
depend on the service purchased and actual speeds will vary. Estimating
wireless coverage, signal strength, and service speed is not an exact science
There are gaps in coverage within our estimated coverage areas that,
along with other factors both within and beyond our control which may result in
dropped and blocked connections, slower service speeds, or otherwise impact the
quality of service. With respect, please note that the
nature of wireless signal precludes any carrier from providing seamless
coverage. Sprint has made no warranty or guarantee of the same
We spoke
with MrA*** on November and December and 13, 2017, regarding his
concernsWe engaged our
network engineers for further investigation.
Our office is currently still
working with MrA***
toward a resolution. As a result, this inquiry will remain in escalated status in our
office
We
appreciate MrA*** for taking time to provide details of his experience with
our customer service representatives. We
are continually striving to improve the quality of service provided to our
customers. Please be assured that we
value customer feedback and will utilize this input to improve our training and
processes
We regret
any frustration this matter may have caused.
If I may be of further assistance regarding this matter, MrA*** can
contact me by calling our Executive & Regulatory Services department
toll-free at 1-844-282-8211, extension ***.
I am available Monday, Tuesday, Wednesday, and Friday between 8:a.m
and 5:p.m., Central Time
Sincerely,
LaToyaP
LaToya P
Executive
Services Analyst