Sprint Corporation

April 19,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Mr
*** ***We appreciate your assistance in bringing our customers’ concerns to our attention
In the information provided, Mr*** disputed charges assessed to his Sprint account for his two leased devices that he returned to the original point of sale after terminating his services with us due to unresolved billing concernsMr*** requested that we bring his account balance to zero
We regret the circumstances that led to Mr***’s decision to cancel his Sprint services, as well as any misunderstanding that may have occurred regarding the disputed equipment charges referenced in his inquiryOur records reflect that Mr*** established his Sprint account on November 26, 2016, with two lines of service for which he accepted two 24-month device lease agreements to be satisfied on October 26, Our records further reflect that his primary line of service was activated on our Unlimited Freedom at $per month and that his tablet line of service was activated on our 1GB Data Plan at $per month plus an additional $monthly data access chargeThose costs do not include other account options he selected or applicable taxes, surcharges, or regulatory fees, and we have been unable to identify any billing errors associated with his account based on his chosen rate plan and equipment options
Mr*** contacted our Customer Care department on January 25, 2017, and updated the rate plan associated with his tablet service to an unlimited plan at $per month but subsequently ported his primary mobile number from our network to another provider on March 4, As a result, his tablet’s rate plan charge increased to $per month as a result of being a stand-alone serviceMr*** contacted our Customer Care department on March 25, 2017, and cancelled his tablet service and accountAs a result of his terminating his services with us prior to the satisfaction of his two accepted device leases, we accelerated the remaining lease pay-off balances and assessed those charges to his account, pursuant to the terms of those agreements
During our April 7, 2017, conversation with Mr***, we explained the information outlined above and advised that, based on our review and his not returning his leased equipment to us, his account balance appears to be validMr*** stated that he returned his two devices to the original retail location but did not receive any receipt of documentation of that actionWe agreed to forward that information to the management team of the noted retail location for additional review and to follow up with him within the next few days
We received notification from our retail management team advising that, although Mr*** returned his referenced equipment to that location on April 3, 2017, he returned to the location on April 7, 2016, again took possession of the equipmentOn April 19, 2017, we followed up with Mr*** and advised him of our findingsBecause we were unable to identify any error on the part of Sprint related to his dispute, we respectfully declined his request and confirmed that the disputed $1,balance due reflected on his Sprint account is valid
We regret any inconvenience these matters may have caused Mr***, as well as the loss of his businessIf we can be of further assistance with this matter, or if he can provide documentation of his equipment return for our review within the next days, Mr*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday and Wednesday through Friday between a.mand p.m., Central Time
Sincerely,
Linda W
Executive Services Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and although they should have contacted me via the Revdex.com portal for tracking purposes I find that this resolution is satisfactory to meThe added fees have been removed from my account
Regards,
*** ***

Complaint:
I am rejecting this response because: I spoke with the Sprint rep a couple of times over the last few weeks and I noticed that things have been changed on my account so the last call I didn't want to give her permission to enter my accountI asked her several times during the conversation about why she needed to get into my account and she refused to tell me so I declinedOnce again the line in question is NOT the line ending with it is actually the line ending with Sprint seems to not know what they're doing or what they're sayingShe keeps stating some posting from August but I was never made aware of any changes and Sprint made the aforementioned credit for the sedge every month until may so if the changes were supposedly made in August why did sprint give the monthly credit until may I never upgraded my device, it was recalled due to it's explosive natureMy device that I received is a down grade compared to the note and it came out before the note and was cheaper than the note This device has less fuctionalityI believe that Sprint is trying to wiggle out of their commitment and they made sure that it was after the return period in order to trap peopleThis is illegal and unfairThey are also cheating people because I paid the taxes on both phones up front but every month I'm being charged for the entire bill which includes my phone so I am being double billed taxes
Regards,
*** ***

January 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** D*** Sprint Account XXXXXX*** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the inquiry filed by Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Mr***’s inquiry, he states he canceled his service, returned his phone, and paid all of the final account charges. He further advises that he was informed by a Sprint representative that because he over paid, he would receive a refund of $160.69. Additionally, he advises that he has not received this check. Therefore, Mr*** is requesting that we issue the $refund check Our records reflect that Mr*** ported his number, which canceled his account on September 22, 2016. Because he did not satisfy the lease agreement, his account was assessed accelerated equipment and lease cancellation charges. Mr*** paid $on September 2016, which offset the monthly charges reflected on the September 4, 2016, invoice, as well as the lease cancellation charge of $160.69. His account was also assessed a $device purchase price, which is in accordance with the terms of the lease agreement he accepted. Mr*** returned the device associated with the lease on October 17, 2016, as such, credits totaling $were applied to his account to offset the accelerated equipment and lease cancellation charges, resulting in a $credit balance. During our conversation with Mr*** today, he advised that he received the refund check on January 6, 2017, and considers this matter closed. If Mr*** needs further assistance with this matter, he can contact the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time. Sincerely, Michal MExecutive Services Analyst

February 21, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX0160, *** L*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint. We appreciate your assistance in bringing our customers’ concerns to our attention According to her rebuttal, Ms*** is requesting a copy of Sprint’s material regarding the promotional Lease One, Get One (LOGO) free offer on iPhone 128GB devices. In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website at www.Sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing. Upon activation of the above-referenced iPhone devices, Ms*** was provided with a clear disclosure of her monthly recurring charges, equipment purchases, and all other applicable fees and charges. Furthermore, we were able to locate signed copies of her Electronic Service Agreement and Lease Agreements, which includes a description of the charges in question. Based on our review, we were unable to identify a Sprint error regarding the terms of her monthly charges or equipment purchases Ms*** may review our website at www.Sprint.com for details of Sprint’s marketed promotional offers. Sprint will also provide Ms*** with copies of her Electronic Service Agreement and Lease Agreements at her request, these items are also available by logging into her account at www.sprint.com. However, we are unable to provide Ms*** with account notation and/or internal information from Sprint’s employee intranet regarding Sprint’s expired promotional offers. Such requests will need to be made via subpoena We have made several follattempts to contact Ms*** on February 16, and 20, 2018. Unfortunately, we have not received a response to our follcontact attempts While it is our goal to arrive at an amicable resolution to all of our customers’ concerns, we regret that we have been unable to do so in this case. Although we have previously researched this matter with Ms***, it is apparent that she will continue to consider the resolution to this matter unsatisfactory. Consequently, all further inquiries regarding this matter will be met with the same response We regret any inconvenience this matter may have caused Ms***. If we can be of further assistance with this matter, Ms*** can contact me by calling our Executive & Regulatory Services department toll free at 1-844-282-8211, extension ***. I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, Taheera LExecutive Services Analyst

From: *** ***Date: Fri, Nov 18, at 4:PMSubject: Re: You have a new message from the Revdex.com of Greater Kansas City in regards to your complaint #***.To: Revdex.com Cc: "*** C."
Please note *** from Sprint Executive Regulatory section called me and we spoke today, and we were able to resolve this complaint in its entirety. Please note same, and remove the complaint as it has been satisfactorily resolved among the parties.Thank you. *** *** (formerly ***)***@yahoo.com

December 13,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Ms*** ***
regarding Sprint account XXXXX***We appreciate your bringing our customers’ concerns to our attention and regret any inconvenience that may have caused her to contact your agency
In her inquiry, Ms*** expressed her dissatisfaction with the level of customer service that she received during her attempts to make her payment arrangements, citing that she was provided with conflicting information regarding the balance due and the dates that she could make those paymentsAs a result, she requested that we provide an explanation of the charges and extend her payment arrangement
We realize that situations may arise that prevent customers from making the required payment by their due date and our Consumer Finance department can assist with payment arrangements if available; however, not all payment arrangement requests can be honored
During our December 12, 2016, conversation with Ms***, we explained the referenced informationWe also confirmed that her monthly service charges are correct based on her selected rate plan, and that her plan appears to be the most cost-efficient plan for her wireless communication needs based on her usage historyDue to any miscommunication that may have occurred, and to demonstrate our commitment to excellence, we applied a $credit to her account, as a one-time courtesy, to offset the late fee that is reflected on her December 9, 2016, invoiceThat credit will be reflected on her next invoice
We appreciate Ms***’s taking the time to provide us with details regarding her experiences with our Collection representativesPlease be assured that we value customer feedback and that her concerns have been forwarded to the appropriate managerial staff
Ms*** accepted our responseIf we can be of further assistance regarding these matters, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday between 8:a.mand 4:p.m., Central Time
Sincerely,
Tiffany G
Executive Services Analyst

August 10, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** *** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms*** ***, submitted on July 17, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms***’s complaint, she states that she cancelled her account on May 22, 2017; however, she is still receiving a monthly billing statementShe further states that she turned in two phones on to the Sprint store on July 3, 2017, and she has not received a credit on her bill for the equipmentMs*** is requesting that her bill be corrected for the services that she has been charged since May 22, 2017, and credit for the two phones that she turned in on. We spoke with Ms*** on July 24, 2017, regarding her concernsAfter account review, we confirmed that line ending in ***, ***, *** and *** were ported out on May 22, However, line ending *** was not ported out and remained active on the accountOur office informed Ms*** that we cannot confirm a call in to request the line in question cancelledAlthough we maintain that no credit is due, in an effort to bring about an amicable resolution and to bring closure to this concern, our office cancelled line ending *** effective July 24, Furthermore, we confirmed that we have received the Samsung Galaxy SEdge that was associated with line ending in *** and the equipment purchase cost in the amount of $was removed from the account on July 14, To date, no other equipment has been received in our warehouseThe current balance due on the account is $1,Ms*** understood the information provided We regret any inconvenience this matter may have caused. If I may be of further assistance regarding this matter, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time. Sincerely, LaToyaP.LaToya P.Executive Services Analyst

August 1, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ID *** *** *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the
above-referenced complaint of Ms*** *** ***, submitted on July 7, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention. According to Ms***’s complaint, she states that a Sprint account was established in her name without authorization. She further stated that the account appears on her credit report. As a result, Ms*** is requesting that the negative reporting be removed from her credit report, that Sprint agrees to not contact her in regard to the account, and that her personal information is removed from the account We have thoroughly reviewed Ms***’s concerns. Unfortunately, we have been unable to locate an account with the information providedTo help us research her issue, we would need Ms*** to provide additional information, such as a Sprint account number or phone numberIn order to better assist her with her concerns, we will need to speak with Ms*** personally. Our office attempted to reach Ms*** via phone and e-mail on July 14, 18, and 31, 2017, asking her to contact our office to discuss her concerns. Additionally, we mailed a letter to her address on file on July 28, 2017, advising her of our receipt of her complaint and our desire to speak with her to address her concerns. To date, we have not received a response from Ms*** We regret any frustration this matter may have caused. If I may be of further assistance regarding this matter, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time. Sincerely,LaToyaP. LaToya P. Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.With that said, Sprint lacks customer serviceIt took over a month to get my refund and still Sprint Corporation acts as if they are doing me a favorIf there is a only day period to get your activation fee back then don't say otherwise on your own websiteIf you check the Sprint Satisfdactuon Guarantee Policy online, the 2nd bullet under the 2nd paragraph clearly states that all fees including activation fees will be refunded if you cancel within daysThis is advertisement and people who don't know that they don't have to take this treatment are probably walking away without their moneyWill never again even entertain the thought of doing business with Sprint again!
Regards,
*** ***

March 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern: Sprint
is in receipt of the inquiry of Ms*** *** regarding her Sprint account, XXXXX***. We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms*** disputed the charges reflected on her account for a wireless device she returned. She also expressed her dissatisfaction with not being able to resolve the matter after multiple contacts with Sprint. Therefore, she is requesting assistance We made several attempts to reach with Ms*** to discuss her concerns in detail; however, we have not been successful. Upon review of her account, we confirmed that credits totaling $were applied to Ms***’s account on March 6, 2017, to offset the equipment non-returned fee of $fee plus applicable taxes reflected on her invoice dated January 22, 2017. Therefore, we are confident that Ms***’s concerns have been resolved to her satisfaction with this resolution. We left a voicemail message advising Ms*** of his adjustment and we invited her to contact us directly if she has any questions regarding this concern. We regret any inconvenience that Ms*** may have experienced and her feedback will be used to improve the service we provide. If I may be of further assistance with this matter, Ms*** can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-#### extension ext***. I am available Monday through Friday between 9:a.mand 6:p.m., Central Time Sincerely, Leland *** *Executive Services Associate Analyst //CEC

August 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account xxxxx***, *** ***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr*** ***We appreciate your assistance in bringing our customers’ concern to our attention. According to the information received, Mr*** expressed his dissatisfaction with the network service in his new work locationAs a result, he cancelled his services and is disputing the final balance owed on his accountMr*** is requesting to have the final balance removed During our conversation with Mr*** on August 8, 2017, we explained coverage is based on the address provided at the time of activation. Although we offer coverage in most major metropolitan areas, Sprint cannot provide blanket coverage. As a result, if customers change their service address, we cannot guarantee the availability of Sprint coverage. Consequently, if the lack of coverage at the new service address causes customers to cancel their service, the Early Termination Fee and/or cancellation charges associated with their equipment agreements are applicable As stated in our Terms and Conditions of Service, which can be viewed on our website, www.sprint.com, coverage and quality of wireless services and data speeds may be affected by conditions beyond our control. Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures. As a result, customers may experience difficulty making or receiving calls when indoors. Our records reflect that Mr***’s work address on file is within “Good” coverage. In “Good” coverage small pockets of poor service may occur based on obstructions, foliage, and terrain. Further our records show that Mr*** upgraded to new devices via the Sprint Lease option on phone number ending in ***, *** and *** on his accountOur records further reflect that port-out requests were received for all three phone numbers on the account on May 24, 2017. As a result, of the port-out requests his account was cancelled and automatically assessed lease cancellation charges as stated in his lease agreementsAlthough we were unable to identify a Sprint error related to this matter, in an effort to bring about an amicable resolution and closure, we confirmed that the lease devices were received in our warehouse on July 1, 2017, and credits were applied to remove the end of lease purchase price for the devices. As a result, we offered to credit the remaining lease cancellation charges of $578.72. Mr*** accepted our offer and made a credit card payment for the remaining balance owed on his accountAs a result, his account is closed and reflects a zero balance. Mr*** confirmed that his issue is resolved We regret any inconvenience this matter may have causedIf I can be of further assistance with this matter, Mr*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time. Sincerely, Jennifer FExecutive Services Analyst

Tell us why here...June 13,
Consumer Specialist
Kansas City Revdex.com
Ward Pkwy, Suite
Kansas City, MO
Re: Revdex.com Case ***, Lori F*
Sprint Account xxxx
Sprint Case
To Whom It May Concern:
Sprint is in receipt of the
above-referenced complaint of MsLori F* submitted on May 25, We appreciate your assistance in bringing our customer’s concerns to our attention
MsFiles’ filing expressed her dissatisfaction with the inability to receive a final billing statement from SprintMsF* stated that she contacted Sprint multiple times and have requested a final billing statement, without successMsF* requested that Sprint review this matter and provide her with a copy of her final billing statement
Sprint has reviewed MsFiles’ complaintAccording to our records on March and of 2017, MsF* ported-out her lines of service to another wireless service providerOur records further indicate on May 3, 2017, our Customer Care group mailed a copy of her final billing statement to her address on file; per her request
We spoke with MsF* on June 12, 2017, to discuss her concernsAt that time, we updated MsFiles’ billing address and mailed her April billing statementIn addition, our Finance team agreed to place day financial hold on MsFlies account, enabling her to remit a payment to satisfy her outstanding account balanceMsF* acknowledged the information that was provided to her
We regret any inconvenience that MsF* may have experienced while attempting to resolve her concernsIf MsF* has any questions concerning the issues discussed herein, please do not hesitate to contact me by calling the Executive & Regulatory Services Department toll-free at 1-855-848-extI am available between the hours of a.mand p.m., Eastern Time
Sincerely,
Cheryl S
Executive & Regulatory Analyst

May 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** *** Sprint Account xxxxx***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms*** ***, and we appreciate the opportunity to address her concerns. Based on the information provided in her inquiry, Ms*** advises that her account was recently charged $without prior notification. She further states that she was later informed by one our representatives that the charge was to offset a credit that had previously been added to her account in error. Therefore, Ms*** is requesting that we remove this charge from her account We attempted to reach Ms*** via email and telephone on April 28, 2017, and May and 9, 2017. We also mailed a letter to the address on file on May 12, 2017, requesting that she contact us regarding this inquiry. Unfortunately, we have not received a response. Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify or authenticate that callers are authorized to discuss and/or make changes to an accountSpecifically, we require that each account has a PIN and a security question and that the PIN or security question is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account. After an initial review of his account, it appears that the charge in question was removed. In order for us to provide additional account detail, authentication of her account is required. We regret any inconvenience that this matter may have caused Ms***. If she needs further assistance with this matter, she can contact me toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

April 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom
It May Concern: Sprint is in receipt of the above inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Ms***’s complaint, she is disputing the $Subsidized Phone Charge (SPC) billed to one of her lines advising that she wasn’t informed of the charge when she was offered an incentive to switch back to Sprint. In addition, Ms*** also indicates that she was offered a free iPhone SE, but she is incurring a monthly charge for the device We regret any inconvenience this matter may have caused Ms***. We spoke with Ms*** and advised that we removed the $SPC from line ending *** because the associated service agreement had been recently fulfilled and she is no longer subject to the charge. We also adjusted the $charge for the last two billing periods and explained that with her current service plan, equipment upgrades must be purchased outright at full MSRP, financed with an Installment Billing Agreement, or leased During our conversation with Ms***, we discussed the free iPhone SE offer she received. We explained that offer wasn’t combinable with the discounted service plan she was also offered as both promotions are separate offers. As a result of her acceptance of the discounted service plan, the promotional offer for the iPhone SE did not award to her account. However, due to any possible misunderstanding that may have occurred regarding these offers, and to bring closure to this matter, we applied a one-time, lump sum $credit to her account as reimbursement of the $equipment charge for the duration of her Installment Billing Agreement of months We appreciate Ms*** for retaining her Sprint services and look forward to a long and positive business relationship with her. If she has further questions regarding this issue, I can be reached toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April *** Executive Services Analyst

May 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the subsequent inquiry filed by Ms*** ***. We appreciate your assistance in once again bringing our customers’ concerns to our attention. According to the information provided in Ms***’s inquiry, she believes that her agreement has been altered since she accepted it, and that she was scammed as a part of a third-party known billing issue. As a result, she is requesting that we review these matters After a review of Ms***’s account, we determined that she signed up for an Apple Bundle promotion in February 2015, with a $monthly plan that includes 2GBs of data, and a $device lease charge, which was being offset by a $Apple Bundle discount. The credit was removed from the account in error in February 2016. To address that matter, we added the $credit back to her account, and it is now reflected on the May 15, 2016, invoice. In her subsequent inquiry, Ms*** advises that the promotion that was verbally presented to her by a store employee was supposed to include a 2GB service plan at no cost, the iPad device at no cost for two years, and then after the two year lease, she understood that she would be able to keep the iPad at no charge. We reviewed the documentation from the point of sale, which Ms*** signed, and we confirmed that the document has not been altered, that no billing error has occurred and the 2GB plan for $per month is billing correctly. However, in an effort to reduce her monthly charges, we initially offered to change her plan to one for $per month, which includes megabytes of data. This offer would negate the $Apple Bundle discount, and the monthly charges for the iPad would be $23, which is a $per month savingsMs*** declined our offer. Regrettably, we must respectfully decline Ms***’s request to provide her with a 2GB service plan at no cost for two yearsHowever, as a final offer to resolve this matter amicably, we will apply a one-time $credit to her account for one-half of the tablet monthly charges over the month lease agreement. However, once the lease term has been fulfilled in February 2017, Ms*** will have three options regarding her iPad device. She can return the device, she can continue to lease the device at the cost of her monthly lease and service plan, or she can purchase the device for $150, the ‘end of lease” cost, and continue to pay the cost of service plan. Our offer is available to Ms*** until June 6, The third-party charges to which Ms*** refers is for a Spotify music application that customers had to complete several steps to voluntarily sign up for the service through a link from Spotify or their FaceBook application. Spotify offered a free trial period with the option to cancel service at the end, or continue the subscription for a monthly fee. Our records reflect that Ms*** did not unsubscribe from the service; therefore, her account was billed a valid $monthly charge. At her request, we removed the service, and applied credits to her account to offset all of the charges for the application We regret any inconvenience Ms*** may have experienced as a result of this matter and appreciate her business. If she needs further assistance, or would like to accept our offer, she can reach me toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Michal MExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12262976, and find that this resolution is satisfactory to me
Regards,
*** ***

May 31, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File *** Sprint Account xxxxx***, *** *** Sprint Case *** To Whom It May Concern: Sprint is
in receipt of the above-referenced inquiry filed by Mr*** ***. We appreciate your assistance in bringing our customers’ concern to our attention. According to the information received, Mr*** stated that when he activated new Sprint service he was advised that we would pay the Early Termination Fees he was billed from his previous wireless carrier. Mr*** stated that we failed to pay the Early Termination Fees he was billed by his previous carrier. As a result, he is requesting that we pay the Early Termination Fees he incurred from his previous carrier As stated in our Switch to Sprint promotion, Sprint covers switching fees of up to $via a Visa Reward Card (less travalue provided at the point of sale) after online registration and new phone activation. Customers must complete a buyback of their current working phone in good condition, wait for their final invoice and then register for Contract BuyoutEligible switching fees include Early Termination or Equipment installment balance. Taxes, surcharges, service plan charges, usage charges and late payment fees are not included. Customer is responsible for paying their previous provider. During our conversation with Mr***, we shared the aforementioned information and advised him that our records do not reflect that he registered for the Join Sprint promotion. We advised him that we would honor the offer and process a Reward Card equivalent to the switching fees he incurred with his previous carrier with the condition that he provide us a detailed invoice from his previous service provider that reflects the Early Termination Fees and/or equipment installment balance amount and the phone number reflected on the same invoice. Mr*** stated that he would request the invoice reflecting equipment cancellation balances from his previous service provider and he will contact us once it is in his possession. Additionally, we advised Mr*** that we must respectfully decline his request to release him from his current lease agreementsThis offer is valid for a period of days from the date of this response. We appreciate Mr***’s taking the time to provide us with the details of his customer service experience. We regret that the level of service he received was not indicative of the world-class service we strive to provide. The feedback he provided has been forwarded to the appropriate management staff for further review. We regret any inconvenience that this issue may have caused. If I may be of further assistance regarding this matter, please contact me by calling this department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday and Friday between a.mand p.m., Central Time Sincerely, Tobias TExecutive Services Analyst

April 12,
Revdex.com Serving Greater Kansas City
Ward Parkway, Suite
Kansas City, MO
***
Re: Revdex.com Case ***, *** ***
Sprint Account ***
Sprint Case: ***
To Whom It May Concern:
Sprint is in receipt of the
above-referenced complaint of *** *** submitted on April 3, We appreciate your assistance in bringing our customer’s concern to our attention
Mr***’s filing expresses his dissatisfaction with the late fees assessed to his accountMr*** further expresses his dissatisfaction with the data overage charges assessed to the February 13, invoiceMr*** requested that Sprint review his concerns and take the appropriate action
Sprint has reviewed Mr***’s complaintAs outlined in our Terms and Conditions of Services, late fees are assessed to any outstanding balance not paid by the due dateThe late fee is calculated as a percentage of your previous balance of more than $that remains unpaid when the current bill cycle closesSprint will calculate the fee based on the past due amountThe calculation rate for Missouri is percent
Furthermore, we encourage our customers to remit future payments by the due date to prevent further late feesWe have a variety of convenient payment options including Check-by-Phone and credit card payments via our automated system from your device, payment machines in our Sprint retail stores, or check and credit card payments via our web site, www.sprint.comCustomers can also arrange to have their payments automatically transferred from their bank account by enrolling in Sprint’s Automatic Payment program, which is available on our website, www.sprint.comIf customers elect to mail their physical check or money order as payment, please allow up to days for the payment to post to the account
Please note that Sprint currently offers a number of tools available to assist customers with the management of their wireless bills and voice, data and text messagingA customer can dial *from their Sprint phone to receive text, data, and voice minute usage via an Interactive Voice Response (IVR) platformExisting customers with a designated preferred communication method on file will be notified if they incur voice, text or data overagesSprint also identifies and alerts customers through outbound calls or texts when they incur extremely and unusually high overages for the first timeIn addition, our customers can access and manage their accounts 24/by logging on to MySprint.comCustomers can access this site on their smartphone or personal computer to easily view any alerts or notifications involving their account
Our records reflect that Mr***s account is established to receive email notifications, per his preferred method of communicationAs a result, during the January 10, through February 9, billing periods, Sprint sent notifications to his email address on file and text messages to phone line ending in *** advising him that he has exceeded the data allotment in his price plan
We spoke with the account holder’s wife, Mrs*** on April 4, 2017, and relayed the aforementioned information to herDuring the call, Mrs*** stated she is not receiving the text messages advising them of the data overage charges; however, she acknowledged that she received the emails informing her of the data usageAt that time, she requested that we provide her with an invoice to include the website her family visited as proof of the data overageRegrettably, we are unable to provide Mrs*** with details of the websites that was accessed by the lines of services associated with the accountHowever, we confirmed that she has access to view the data usage for lines of services associated with her account
Although we sustain that the charges are valid, as a courtesy, on April 11, 2017, an adjustment of $was applied to Mr***’s account to offset the late fees and related taxes, reflected on the November through January invoicesShould Mrand Mrs*** require further assistance with this matter, we encourage them to contact the undersigned directly at the phone number noted below
We regret any inconvenience this matter may have caused Mrand Mrs***If I can be of further assistance, Mrs*** may contact me directly by calling Sprint’s Executive & Regulatory Services Department at ###-###-#### Ext***I am available Monday through Friday from a.mto p.m., Eastern Time
Sincerely,
/s/ Hakima W
Hakima W
Executive Service Analyst

This issue has been resolved by Sprint via their Executive and Regulatory affairs office in the person of Linda ***. Please close this complaint. Thank you for your assistance on this matter. *** ***