Sprint Corporation

August 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** ***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to Mr***’s inquiry, he has been unsuccessful at terminating the service on his Sprint account and is requesting assistance We regret the circumstances that prompted Mr***’s complaintOur records indicate that we received notification to cancel Mr***’s account on July 2, 2016; however, he was unable to provide the needed account information at that time. As a result, we were unable to complete the request and the service remained active. No Sprint error occurred regarding this matter. However, in response to his complaint, we contacted Mr*** at the home number listed on his account and verified his association with the account in question. We then subsequently terminated the service on his account per his request. In addition, as a goodwill gesture, we applied credits to Mr***’s account totaling $to offset the final balance due to non-use. Mr*** expressed satisfaction with the actions taken We apologize for any inconvenience Mr*** may have experienced as a result of this matter. Should Mr*** need further assistance with this issue, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April *** Sprint Executive Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I just spoke with Tiffany G in which my issues have been resolvedShe was very professional, helpful, and understanding.Thank you,
*** ***

March 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # 1***, *** *** Sprint Account #xxxxx*** Sprint Case #*** To
Whom It May Concern, Sprint is in receipt of the above-referenced complaint of *** *** is submitted on March 6, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms*** expressed her dissatisfaction with receiving two defective devices and contacted our Customer Care group within hours of activation to replace the devices, without successMr*** requested that Sprint review this matter, replace her devicesSprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our products. You can return your device to the point of sale within that time period for a full refund (day of the days start when the device is activated). Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tablets. However, if the device is returned in its’ original unopened package, no restocking fee is charged. If your service plan required a service agreement, no termination fee is charged when you cancel within days of activation and the product is returned complete and undamaged. Additionally, we will refund any activation fees within three days of activation. You are responsible for all prorated monthly service charges, access and airtime charges, and the related taxes, surcharges and fees accrued on your account through the deactivation date. Please also note that premium content charges, overage minute charges, roaming charges, and applicable long distance and/or International charges will be billed on your final invoice. This policy may not reflect the additional return policies of our authorized third-party dealers or retailers Sprint has reviewed Ms***’s complaintOur records indicate on February 21, 2017, Ms*** visited to a third party retailer regarding her defective devicesAs a result, the third party retailer placed a new device order for phone lines ending *** and ***Furthermore, a return kit was mailed to Ms***’s billing address on fileUpon review of Ms***’s March 21, billing statement, her account was assessed equipment related charges for the two iPhone plus devices she obtained at a retail location We spoke with Ms*** on March 22, 2017, to discuss her concerns in detail. During our conversation, she advised us that she has not received the postage paid return kits to her address on file. As a result, we sent her return label via email to facilitate the return of the defective devices. In addition, we applied a credit to the account in the amount of $plus taxes contingent upon the return of the initial two devices undamaged return to our warehouseThe adjustment will appear on her April 21, invoiceMs*** accepted our resolution and acknowledged the information and resolution relayed to herIn addition, she confirmed that she received our email with the return labelsThis credit will be debited in days if the devices are not confirmed receivedWe regret any inconvenience that Ms*** may have experienced while attempting to resolve the aforementioned concerns. If we can be of further assistance, Ms*** can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

May 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** C***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr*** C***, submitted on April 28, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention According to Mr***’s complaint, he states that he went into his local service center to get one of his phones repaired, and during that visit was convinced to purchase speakers and change his price plan to reduce his billInstead, he states that his bill has increased $Mr*** is requesting to return the speakers and remove the $per month charge We spoke with Mr*** on May 3, 2017, regarding his billing concernsAt that time, he advised that he was working with someone that had presented a resolution for his concernsOur office partnered with the agent for updatesBased on our findings, as a means to an amicable resolution and to bring closure to his concerns, a return kit was sent out for the Harman Kardon Onyx Studio speakersOnce the equipment is returned to the warehouse we will remove the remaining charges associated with the equipmentThe agreement will remain as there is FitBit Flex device associated with the agreement that is still in Mr***’s possessionMr*** understood the information provided We regret any frustration this matter may have caused. If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToya *** Executive Services Analyst

October 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account XXXXX***, Kimberly *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of MsKimberly ***. We appreciate your assistance in once again bringing our customers’ concerns to our attention According to the information provided, Ms*** remains dissatisfied regarding the Spending Limit Program charge, payment due date and her monthly charges. As stated in our previous response, Sprint requires potential customers to undergo a credit evaluation prior to establishing wireless communication service with us. Based on the results of Ms***’s credit evaluation at the time of activation, she was approved for a Spending Limit Account. Our records reflect that correspondence noting the Account Spending limit charge, deposit, equipment type and cost was provided to Ms***. Our system will electronically monitor and may interrupt her service when the account balance is not paid timely. A courtesy text message will be sent to the primary phone on the account when percent of the spending limit is reached. If a payment is not made, and the account balance reaches the spending limit, outgoing calls from the primary phone will be routed to our automated system, which will allow our customer to obtain the current balance and make a payment. Once the account balance exceeds the spending limit, inbound and outbound calls to the mobile numbers on the account, as well as any Direct Connect and voicemail services, may also be blocked Sprint will waive the $Spending Limit Program fee for customers who enroll in our recurring automatic payment and e-Bill programs. Customers can setup recurring automatic payment and enroll in e-Bill via www.sprint.com by logging on to their My Sprint account, or may contact our Customer Care department by dialing *from their Sprint device to request that a recurring automatic payment and e-Bill enrollment form be sent to their address on record. If recurring automatic payments or e-Bill are cancelled, the fee will be applied to the customer’s account Additionally, Ms***’s billing cycle starts on the 13th of each month and ends on the 12th of the following month. Ms***’s payment due date will be approximately on the 6th of each month. Regrettably, we are unable to adjust her payment due date within her billing cycle. While we regret that Ms*** is not satisfied with our response, our position remains unchanged. After discussing this matter with the Executive & Regulatory Services team, we are confident that Ms***’s concern has been fully addressed and resolved to the best of our ability. Consequently, all further inquiries regarding this matter will be met with the same response We regret any inconvenience Ms*** may have experienced. If Ms*** would like to further discuss this matter, she can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension ***. I am available Monday through Friday, from a.mto p.m., Central Time Sincerely, Kala CExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I want to responded clarifying that I was never offered for the termination fee to be waived until I contacted the Revdex.comAditionally, ever since our move to Sand Lake in 2011, the remaining subject phone was not able to use data every month as roaming data threshold was exceeded and no longer "unlimited" but extremely "limited" data This relationship was not concussive to consumer or business. I do not take this complaint lightly, I wish the business would have done a better job with their customer service and negotiated this valid complaint without the Revdex.com.Thank you for your time
Regards,
*** ***

Consumer Specialist Kansas City Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # ***, *** *** Sprint Account # xxxxxx*** Sprint Case # *** To Whom It May Concern, Sprint is in receipt of the above-referenced rebuttal to our response to the complaint of *** ***, regarding his billing concernsThe original complaint was served on Sprint on June 13, 2017. We regret the circumstances that led Mr*** to contact your office again. According to Mr***, he expressed his dissatisfaction with our prior response provided. Mr*** has indicated that he did not authorize the enrollment of Sprint’s Total Equipment Protection (TEP) plan for phone number ending in ***; yet the account was assessed monthly TEP chargesFurthermore, Mr*** expressed his dissatisfaction with an equipment upgrade being performed on phone number ending in *** without his authorization in January 2015. Mr*** requested that Sprint review these matters and provide him with an amicable resolution Sprint has reviewed Ms***’s complaintAs stated in our prior response, according to our records, on May 8, 2015, an IPhone device was activated on phone number ending in ***Additionally, the Total Equipment Protection (TEP) plan was added to phone number ending in ***, at the time the referenced device was activatedPlease note that all new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty. Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device. TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty Our records indicate a signed Transaction Summary consenting to the addition of Sprint’s Total Equipment Protection (TEP) planFurthermore, on June 12, 2017, the Total Equipment Protection (TEP) plan was removed from phone number ending in ***Although, the monthly recurring charges associated with the Total Equipment Protection (TEP) plan are valid, on July 21, 2017, we applied an adjustment totaling $to offset the Total Equipment Protection (TEP) reflected on the June through June billing statements, as a courtesy Additionally, on January 3, 2015, an equipment upgrade was performed on phone number ending in ***, which was cancelled on the same date as the activationTherefore, on January 8, 2015, adjustments were applied to the account to offset the Early Termination Fee. Based on our review with our Fraud Management group, we determined Mr***’s account was not associated with any fraudulent activity We initially spoke with Mr*** on July 6, 2017, and relayed the aforementioned information. During our discussion, Mr*** requested that we send him a copy of the Transaction Summary that we have on record dated, May 8, 2015. Accordingly, we have complied with Mr***’s request. Upon receipt of Mr***’s follfiling, we spoke with him on July 12, 2017, to further discuss his account concernsWe attempted to contact him on July 21, 2017, to reiterate the aforementioned information to him, without success. We regret any inconvenience this matter may have caused Mr***. Should Mr*** have any questions and/or concerns pertaining to the information discussed herein, we encourage him to contact the undersigned directly at the phone number below at his earliest convenience. If I may be of further assistance, Mr*** can reach me directly by calling the Executive and Regulatory Services Department at ###-###-#### ext., ***, Monday through Friday, between 9:a.mand 6:p.m., Eastern Time. Sincerely, /s/ William S. William S.Executive & Regulatory Services We initially spoke with Mr*** on July 6, 2017, and relayed the aforementioned information. During our discussion, Mr*** requested that we send him a copy of the Transaction Summary that we have on record dated, May 8, 2015. Accordingly, we have complied with Mr***’s request. Upon receipt of Mr***’s follfiling, we spoke with him on July 12, 2017, to further discuss his account concernsWe attempted to contact him on July 21, 2017, to reiterate the aforementioned information to him, without success. We regret any inconvenience this matter may have caused Mr***. Should Mr*** have any questions and/or concerns pertaining to the information discussed herein, we encourage him to contact the undersigned directly at the phone number below at his earliest convenience. If I may be of further assistance, Mr*** can reach me directly by calling the Executive and Regulatory Services Department at ###-###-#### ext., ***, Monday through Friday, between 9:a.mand 6:p.m., Eastern Time. Sincerely, /s/ William S. William S.Executive & Regulatory Services

September 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, Michael *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern,
The above referenced inquiry has been forwarded to our office for review. We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Mr*** is dissatisfied with the billing on the Sprint account due to device chargesHe stated that the device was experiencing technical issues and sent to the manufacturer for troubleshooting but lost by mail carrier or manufacturerHe requested that Sprint waive the remaining installment billing charges for the device We spoke with Mr*** on September 7, and discussed his credit requestWe informed him that, after careful review of his concern, the charges for the device remain valid and dueWe have encouraged Mr*** to seek further assistance from the device manufacturer, HTC, and his local Postmaster to ascertain the loss of the device and determine a best solution for his concernMr*** advised that he understood We regret any inconvenience that these matters may have caused Mr***. If I can be of further assistance with this matter, he can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, Extension ***. I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
My husband and I have decided to accept Sprint's offer to pay the $fee instead of a $fee with an account credit. We still believe it is not right for Sprint to charge us a fee since we were not told about the phone turn in condition before and there is not any mention of it in our contracts with Sprint or store receipt.We truly hope this does not happen to other customers and that Sprint is working to rectify its own mistake in training its sales representatives.Sincerely,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** If I receive a final bill from Sprint with any charges on it, I will reopen the case or a new case as the Sprint representative assured me that there would be no further charges due to my extreme inconvenience and frustration

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Arrangements have been made with Pprint and services have been restoredThank you to all who were involved in resolving my case
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The SPRINT rep that assisted me thru this problem was the BEST She should be transferred to assurance to run their messed up dept If it was not for her and SPRINT I would have switched carriers.Thank you SPRINT

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** Tried to contact and you say need pinNOt trueI don't have pinI not agree pay moneyThey fool me say phone freeI can't afford pay anythingI am poorI don't have money pay more bill! I don't want phone! Can't afford. *** ***

August 7, 2017 Consumer SpecialistKansas City Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Case # ***, ***ny *** ***Sprint Account # ***Sprint Case # *** To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of ***ny *** submitted on July 13, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms*** stated that she purchased a device for phone number ending in *** and was advised that the device was protected by Gorilla Glass and would not crack if accidently droppedMs*** advised that the device dropped and the glass cracked and remains damagedAdditionally, Ms*** stated that she purchased iPhone devices for phone numbers ending in *** and *** during Sprint’s iPhone Buy-One-Get-One promotional offerHowever, she is still being charged monthly lease charges for one of the iPhone devicesFurthermore, Ms*** expressed her dissatisfaction with being assessed $Phone Access charges for phone number ending in ***Lastly, Ms*** stated that she purchased a Mobile Connection card associated with hone number ending in ***According to Mr***, she returned the referenced device to the point of sale around in November or December 2016; however, she continues to be associated monthly chargesMs*** requested that Sprint review these matters and provide her with an amicable resolution. Sprint has reviewed Ms***’s complaintIn August 2016, an equipment upgrade was performed for the phone number ending in ***During this sales transaction, Ms*** purchased a Samsung Galaxy Sdevice via Sprint’s Installment Billing programPlease note that all new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty. Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device. TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty. Our records indicate that *** did not elect to add TEP upon purchasing this device. Please note that all new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty. Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device. TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warrantyOur records show a signed Transaction Summary consenting to the addition of Sprint’s Total Equipment Protection (TEP) plan. Further review of Ms***’s account concerns indicates that in August 2016, Ms*** purchased iPhone 6S Plus devices for the phone numbers ending in *** and *** and took advantage of Sprint’s iPhone Buy-One-Get-One (BOGO) promotion. As such, Ms*** is receiving a monthly credit of $to offset the cost of one of her iPhone devices. Further review of our records, we determined that phone number ending in *** is being assessed a $Phone Access charge as part of the 40GB Data Share planAfter further review of this matter, we confirmed that the $Phone Access charge waived on the aforementioned phone number an adjustment of $was applied to the account to offset the charges as reflected on the February, March and June bill statementsWe note that the aforementioned charge reflected on the April and May billing statements were credited prior to this inquiry. We spoke with Ms*** on August 2, 2017, to discuss her account concernsDuring our discussion, we explained we were unable to substantiate that the Mobile Broadband card associated with phone number ending in *** was returned to a local Sprint Retail Store location or to our Returns warehouse. However, in an effort to reach a mutual resolution, on August 2, 2017, we cancelled the service on phone number ending in ***, per Ms***’s request. As a courtesy, we applied adjustments totaling $to offset the monthly recurring charges assessed to the aforementioned phone line from January to present. Ms*** expressed her satisfaction with Sprint’s efforts to resolve her account concerns and did not have any further concerns If I may be of further assistance, Ms*** may reach me directly by calling the Executive & Regulatory Services department toll-free at ###-###-####, Monday through Friday, between 9:a.mand 6:p.m., Eastern Time. Sincerely, /s/ William *** William *** Executive & Regulatory Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:
Like I've tried to explain to sprint beforeand maybe whoever may be reading this post can make sense of it(Simplified version) we got the billing portion worked out because I have a reference number for a bill an employee offered me(Which I'm still responsible for the over charged portion.) my question is, if I turned in phones for a promotion, my own phones, you should be giving me $because I was initially over billedBut here is the PROBLEM! Sprint gave me $towards a bill because I was over charged, and if I was giving that as credit toward the phone, why am I still being billed for it? Why am I being told I need a court order to hear our initial phone convo of the other reps and myself convos that can CLEARLY straighten this outand if I traded my old phone for the new one, why am I still being billed? These questions have yet to be answered..where is the hardware I traded for the promo? Why haven't I received credit for it? What is the 950$ credit for? In detail? Why did they try to say they received damaged hardware, then recant that after telling them we can provide receipts for phone covers, glass protectionThis is terrible, and to come back on this site like something was resolved? This is still on goingTheir bullish attitude toward a "loyal" customer (as they put it, 8+ years as a customer) is embarrassing, and the only thing that was "resolved" is the amount I should be paying minus lease feesEspecially if I turned in my FULLY OWNED, great condition phones!!
Regards, a guy paying TRIPLE for iPhones..
*** ***

September 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account xxxxx***, Kujtim ***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsKujtim ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms*** expressed unfavorable customer experience in addressing her service concerns. She stated that she experienced dropped calls, no service and slow service. As a result, she requested that we refund all monies paid for service and equipment We regret that our coverage in Ms***’s area may not be meeting her wireless communication needs or expectations. We constantly monitor our network for service- and capacity-related issues and work diligently to address any concerns we identify or are brought to our attention by our customers. However, as outlined in our Terms and Conditions of Service, which can be reviewed on our website, www.sprint.com, coverage and quality of wireless services and data speeds may be affected by conditions beyond our control. Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures. As a result, customers may experience difficulty making or receiving calls when indoors. Estimating wireless coverage, signal strength, and service speed is not an exact science. There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service. With respect, please note that the nature of wireless signal precludes any carrier from providing seamless coverage. Sprint has made no warranty or guarantee of the same. However, it is important to note that certain areas may have limited or no coverage and that various factors such as terrain, foliage, and buildings may affect actual coverage in a particular area even when estimated to be within 'best' coverage. In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We spoke with Ms*** on August and 31, 2017, regarding her service dissatisfaction. Regrettably, we were unable to confirm any outages or problems with our towers servicing her local area that would prevent her service from operating within parameters. Because she stated that she was experiencing service problems in multiple locations we recommended that she have device diagnosed at her local service and repair location, to which she responded that Apple had diagnosed her device and deemed it to be operating as designed. We advised Ms*** that unfortunately, we are unable to honor her refund request for service and equipment charges assessed outside of our 14-Day Satisfaction Guarantee. In an effort to mutually resolve this matter, we extended to Ms*** the option to cancel her services with return of her devices to Sprint in good working condition, and we would waive the balance of her lease agreement and purchase amounts. However, she declined. Further, we extended a credit for $for two months of monthly service charges minus the equipment lease/ installment agreements, and she accepted. Therefore, we applied the credit to her account as agreedAdditionally, we resolved another billing matter not referenced in her filing. We appreciate Ms***’s taking time to provide the details of her experience with our Customer Care department. With the information in her account, we were able to identify the representative involved in her complaintPlease be assured that this experience is not indicative of the level of service we expect from our employees. The feedback she provided will be forwarded to the appropriate management staff empowered to make changes in this area. We regret any inconvenience that this matter may have caused Ms***. If we can be of further assistance related to this concern, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna *** Executive Services Analyst

April 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** W*** Account XXXXX*** Case *** To Whom It May Concern: Sprint is in receipt
of the inquiry of Mr*** *** regarding his Sprint account. We appreciate your assistance in bringing our customer’s concern to our attention. In his inquiry, Mr*** expressed his dissatisfaction with receiving bills of over $per month for the past four months even though he was advised that his bill would never be more than $at the point of sale. He reported that he is not receiving the promotional offers that were extended to him. Therefore, he is requesting assistance with getting the promotions honored and the overcharges corrected or he would like to return the promotional items We spoke with Mr***, and reached an amicable resolution for his concerns. He stated that he was advised that he could buy one Samsung and one iPhone wireless device and get a second of each device for free. He also stated he was advised that he could pay for the monthly service for his iPad and get the monthly equipment Installment Billing (IB) cost waived. Additionally, he stated he was advised that he could pay for the service for his LG device and receive credit for the monthly Lease cost. We confirmed that he is receiving the promotional credits to offset the Lease cost of his LG device. However, he is not receiving credits to offset the Lease costs of his second Samsung or iPhone devices, and his is not receiving credits for his iPad Mini monthly IB cost. We confirmed that he was not eligible for the promotional offers that he was advised of on these devices because they were already expired prior to his activation date. Due to any possible miscommunication that may have occurred, we agreed to accommodate the promotions manually on his account as a one-time courtesyWe confirmed that he received credits of $to offset the Lease cost of his iPhone device associated with his line of service ending for the first four months that were already billed and we applied a lump sum credit of $to offset the monthly cost of the remaining unpaid months of his 18-month Lease agreement. We also confirmed that he received credits of $to offset the Lease cost of his Samsung Galaxy Sdevice associated with his line of service ending *** for the first four months that were already billed and we applied credits totaling $to offset the first four months IB charge for his iPad Mini associated with his line of service ending ***Additionally, we agreed to apply monthly recurring credits of $to his account to offset the monthly costs for both of these devices for the remaining months of his 24-month agreements as full resolution of his billing dispute. Mr*** accepted this resolution. We apologized for any inconvenience that this matter may have caused Mr***. If I may be of further assistance with this matter, Mr*** can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

September 28, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com ***, Brenda Z*** Account xxxxx*** Case *** To Whom It May Concern: Sprint is in receipt of the above referenced complaint of MsBrenda Z***. We appreciate you bringing our customers’ concerns to our attention According to the rebuttal received, MsZ*** states the damage fee was removed on her previous bill, however she incurred a non-return fee for the same device on the following bill. She is seeking this charge to be removed from her account We contacted MsZ*** on September 26, 2017, to address the aforementioned information. In an effort to resolve, we have identified and credited this charge as we confirmed the device has been returned to our warehouseWith this action, MsZ*** considers her complaint to be fully addressed and resolved We regret any inconvenience this matter may have caused. If we can be of further assistance, MsZ*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst

June 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, Ms*** *** Boost Mobile Inquiry Sprint Case *** - Rebuttal To Whom
It May Concern: Sprint is in receipt of the above-referenced complaint of Ms*** *** regarding our Boost Mobile product. We regret the circumstances that led to Ms***’s contacting your office again. In the information provided, Ms*** stated that due to an error being made by Boost Mobile Customer Care representatives her monthly payment date was changed, and she and the other subscribers to her Family Share plan are only receiving 2GB of high-speed data instead of the GB of data she had prior to her service plan being altered on May 24, 2017. Ms*** requested that her service plan concerns be resolved immediately. We regret any delay Ms*** may have experienced while attempting to resolve her account related concerns. As stated in our previous response to your office dated June 13, 2017, we confirmed that Ms*** contacted our Customer Care department on May 24, 2017, to activate her replacement device to her account after her service was suspended due to her device being lost. We confirmed that due to Ms*** activating an older device it was not systematically compatible with her Family Share plan, which resulted in her service plan being changed. Our records further reflect that Ms*** contacted our Customer Care department again on May 25, 2017, and we were able to successfully reinstate her three lines of service on the proper Family Share plan. During our June 1, 2017, conversation with Ms*** we provided the information outlined above. Ms*** confirmed that her service plan concerns have been resolved; however, she requested assistance with obtaining a new device to use with her service. We offered her a 50% equipment discount toward the price of any Boost Mobile device sold on our website. Ms*** accepted this offer and we assisted her with placing an equipment order for the ZTE Max XL device. During our subsequent conversation with Ms*** on July 14, 2017, we informed her that on June 21, 2017, we provided a service credit of $to her Boost Mobile account due to the errors made by our Customer Care department on May 24, 2017. We confirmed that Ms*** used this service credit on her account to restart her service plan on July 13, 2017, which will result in her monthly payment due date being updated to the 13th of each month. In addition, we confirmed that Ms*** is currently enrolled in our Family Share plan that provides each subscriber with 5GB of high-speed internet accessAlthough we regret that Ms*** disagrees with the information provided we believe that we have addressed her account related concerns to the best of our ability On behalf of Sprint, I apologize for any inconvenience this matter may have caused Ms***. If she has any further concerns regarding this matter she can contact me by calling the Sprint Executive & Regulatory services department toll-fee at ###-###-####, ext***. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Mondrell GExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***