Sprint Corporation

Tell us why here
May 5,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case #***, *** ***
Sprint Account # xxxxx***
Sprint Case #***
To Whom It May Concern,
Sprint is in receipt of the above-referenced complaint of
*** *** submitted on April 12, We appreciate your assistance in bringing our customers’ concerns to our attention
According to the information provided, Ms*** expressed her dissatisfaction with being associated with two Sprint.com accountsIn addition, Ms*** further expressed her dissatisfaction with the lack of coverage in her home service area Olivehurst, CAMs*** further expressed her dissatisfaction the inability to transfer and merge account information to iPhone devices in association with phone lines ending in *** and ***Lastly, Ms*** expressed her dissatisfaction with the inability to remove and cancel the calling feature on her devices as well as experiencing issues with her devicesMs*** requested that Sprint review these matters, provide her with an amicable resolution, apply an adjustment to her account accordingly or allow her the ability to cancel her services without further cost to her
Sprint has reviewed Ms***’s complaintAccording to our records, on April 10, 2017, we confirmed that our Customer Care group assisted Ms*** with providing her the steps to delete the second Sprint.com accountIn addition, we removed the calling feature on all her devices associated with phone lines ending in ***, ***, ***, *** and ***Also, during the call we confirmed that the account information associated with phone lines ending in *** and *** were merged correctly to their iPhone devices
During our call on May 2, 2017, based on the information provided in the inquiry, Ms*** stated that her device intermittently malfunctions and requested a replacement deviceWe advised her that all new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warrantySprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device on their phone lineTEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty
We advised Ms*** that her aforementioned devices do not subscribe to TEP, if she is experiencing a problem with her devices she may visit her local Sprint service and repair center for diagnostic testingAt that time, if it is determined to have a manufacturer’s defect, and is still within the limited one-year manufacturer warranty period, she may send the defective device directly to the manufacturer for repair and/or replacement under the provisions of the manufacturer’s limited one-year warrantyMs*** is responsible for shipping costs and may incur additional costs if the manufacturer determines the device issue is not covered by their manufacturer’s warranty
If the problem with Ms***’s devices are not covered under the provisions of the limited one-year manufacturer’s warranty, or the warranty period for the device has expired, or the customer does not want to send the device to the manufacturer, the customer has the following options: if the device has an issue that is deemed repairable by the Sprint service and repair center, she may have the device repaired or replaced at a Sprint service and repair center for a fee of $If the device is not deemed repairable by the Sprint service and repair center, the customer will need to purchase a replacement device
We regret that the coverage in Ms***’s service area is falling short of her expectationsWe constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customersOur research into this matter determined that our network serving the area near Ms***’s billing address was operating within parameters during the time he stated that he experienced poor service
As outlined in our Terms and Conditions, the coverage and quality of wireless services may be affected by conditions beyond our controlWireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures and may be adversely impacted by foliage and topography, local geographic irregularities, and other such natural events that may occur in the direct line between a customer’s device and our network towersAs such, we are unable to guarantee network coverage at any location at all times; however, once outdoors his coverage should become stronger
We spoke to Ms***’s on May 2, and relayed the above information to herTo resolve this matter and retain the account we offered a one time goodwill adjustment of $which will appear on her May 10, billing statementMs*** accepted and expressed her satisfaction with the resolution provided to her
We regret any inconvenience that Ms*** may have experienced while attempting to resolve the aforementioned concernsIf we can be of further assistance, Ms*** can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time
Sincerely,
/s/ Regina S
Executive Services Analyst

June 14, Kansas City Revdex.com Ward Parkway Kansas City, MO *** Re: Revdex.com File # ***, *** *** Sprint
Account: XXXXX*** Sprint Case # *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** *** submitted on May 30, 2017. We appreciate your assistance in bringing our customer’s concern to our attention Mr***’s filing expressed his dissatisfaction with unauthorized activity being associated with his Sprint account. Mr*** stated that phone lines ending in ***, ***, and *** were added to his account without his authorization. In addition, Mr*** stated that he contacted our Customer Care group for assistance; however, this matter remains unresolved. As a result, Mr*** requested that the Sprint investigates this matter, cancel the aforementioned phone lines, and adjust the disputed charges Sprint has reviewed Mr***’s complaintWe spoke with Mr*** on April 27, 2017, to further discuss his concerns. During that conversation, we advised Mr*** that we would investigate his concerns and follwith him accordingly. Please note that in order to investigate and resolve this matter, we engaged our Fraud Management Group for assistance. Our Fraud Management Group has completed their investigation on March 20, 2017, and confirmed that fraudulent activity occurred on Mr***’s account. As a result, the aforementioned phone lines were cancelled and total adjustment of $was applied to his account to negate the fraudulent charges. This credit is reflected on the April billing statement Since our initial conversation, we have attempted to follwith Mr*** on May 1, 26, and 31, 2017. Unfortunately, we were unable to reach him directly. Should Mr*** have any additional concerns regarding this matter we encourage him to contact the undersigned directly at the phone noted below. We regret any inconvenience this matter may have caused Mr***If we can be of further assistance with this issue, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ Catherine *** Catherine *** Executive & Regulatory Services Analyst Tell us why here

September 29, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced
inquiry of Mr*** *** regarding our Sprint product. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Mr*** stated that Sprint has been charging him to lease a device even though he paid full price for the device at the point of sale Unfortunately, we have been unable to locate a Sprint account for the Mr***. To help us research Mr***’s issue, we will need for him to provide additional information, such as his Sprint account number or phone number. In some instances, we may also be able to locate his account information using the Electronic Serial Number (ESN) from the device, if available. In order to ensure proper resolution, we must speak with Mr*** directly. We attempted to contact Mr*** at phone number ending with *** to discuss this matter in detail on September and 12, 2017; however, we were unable to reach him. In addition, we sent Mr*** a letter via the U.SPostal Service on September 20, 2017, asking him to contact us directly. We welcome Mr*** to contact us at his earliest opportunity with the requested information. We regret any inconvenience this matter may have caused Mr***. If he has questions regarding this issue he may contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, *** *** Executive Services Analyst

I accept above as well as no contract thru December 31, and not be charged with any activation or shipping fees per phone proposal with *** * of Sprint Executive ServicesThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

February 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers' concerns to our attention In the information received, Ms*** disputed charges assessed to her Sprint account, advising that her monthly billing is higher than explained to her during her recent equipment upgrade. In addition, she expressed her dissatisfaction with the length of time taken for us to remedy that matter. She requested that we honor the promotional monthly rate offered to her and credits to remove the erroneous billing. We regret any possible misunderstanding that may have occurred with regard to Ms***’s invoiced charges. Sprint is proud to offer best-in-class pricing and promotions for our customers. During our January 27, 2017, conversation with Ms***, we reviewed her service plan, device, and equipment financing selections. We learned that Ms***’s concerns stemmed from prorated monthly service charges resulting from the recent addition of new lines of service to her account in the middle of a billing cycle Although we were unable to identify any billing error associated with Ms***’s Sprint account, we offered to apply credits totaling $to her account to offset the prorated charges and activation fees reflected on her December invoice due to any possible misinformation that may have been provided to her related to her account billing. Ms*** confirmed her understanding of her monthly billing and accepted our offer. We applied the credit as agreed, and Ms*** expressed her satisfaction with our response. We also scheduled a folldiscussion with Ms*** after her next invoice generates so that we can review her billing to ensure accuracy We regret any inconvenience these issues may have caused Ms***. If we can be of any further assistance with these matters prior to our scheduled follow-up, Ms*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***, and referencing case ***. I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAnn was very helpful and informative I am pleased with the service that she provided!
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:I sent an email in response to the original email sent on the 7th and have yet to receive a responseSince I cannot answer my phone during the day due to my job, email is preferredSprint needs to check their inboxThe message is attached just in case they have server issues
Regards,
*** ***

October 2, 2017 Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, Jennifer ***
Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsJennifer ***. We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms*** expressed her dissatisfaction with her inability to send text messages to specific mobile numbers, advising that the issue has been occurring for an extended time and that she has confirmed that it is not device-relatedShe also described unfavorable customer experiences during her attempts to address that concern. We regret any difficulty Ms*** may have experienced with the use of her Sprint services. Our records reflect that Ms*** has contacted our Customer Care department on multiple occasions to report her noted text messaging concerns and that, based on the nature of her reports, our representatives referred her to one of our service and repair centers to have her device evaluated for possible malfunction We spoke with Ms*** on September 12, 2017, and confirmed the information outlined aboveMs*** stated that she has had her device evaluated but that the same issue occurs even after she upgraded her equipment. As a result, she believes that the error is network-related. We thanked Ms*** for additional details she provided and assured her that we would forward her report to an advanced technical team for additional review. We also assured her that we would continue to monitor her account and would follow up with her within the next ten days to determine the status of resolutionMs*** confirmed her satisfaction with our response and actions. We appreciate Ms*** taking time to provide details of his/her experience with tech support. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that Ms*** concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused Ms***. If we can be of further assistance with these issues prior to our scheduled follow up, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland *** *Executive Services Analyst

April 20,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com File ***, Ms*** ***
Sprint Account xxxxx***
Sprint Case ***
Dear Ms***:
Sprint is in receipt of the above-referenced
inquiry of Ms*** *** on behalf of Mr*** ***We appreciate your assistance in bringing our customers' concerns to our attention
According to the information received, Ms*** indicated that she experienced technical difficulties while attempting to pair a Kyocera Verve device with her vehicle Bluetooth deviceAs a result, she requested an alternate model device
All new Sprint devices and/or Mobile Broadband devices come with a one-year manufacturer’s warranty limited to manufacturer’s defectSprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new deviceTEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warrantyThe Equipment Service & Repair Program (ESRP) portion of TEP provides a free device diagnostic and at a Sprint service and repair center for the first two visits, and the reduced cost of $for each subsequent qualified device repair performed by a Sprint service and repair center within a rolling 12-month periodIf repair is not possible, our technician will assist our customer in facilitating a warranty replacement whenever applicable, or filing a claim via the Equipment Replacement Program (ERP) insurance portion of TEPOur customer will contact Asurion, the program administrator, to file a claimA tiered deductible from $to a $200, depending on the device model, is required at claim approvalFurther details regarding TEP and the coverage’s under ESRP and ERP may be found at www.sprint.com/tep
Although we were unable to meet Ms***’s request via a warranty or TEP exchange, we were able to assist her via a courtesy device upgrade award, based on her length of serviceWe are pleased to inform you that the matter was amicably resolved
We regret any inconvenience this matter may have caused Ms***Please contact me should there be any additional questions regarding this matterYou may contact me directly at ###-###-####, or by calling our office toll-free at ###-###-#### and referencing case number ***I am available from a.mto p.m., Central Time, Monday through Friday
Sincerely,
*** **
Executive Services Analyst

May 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To whom it may concern:
Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms*** expressed dissatisfaction with the level of customer service that she received from our care representatives while trying to resolve her price plan issue. Ms*** said she called to upgrade her device and she was advised by the sales representative to change her planShe stated that the representative told her she could always change back to her original plan if needed. She changed her plan, then called back three days later to change it back. She was told the plan was no longer availableMs*** is requesting we put her back on her original plan Our record reflects that Ms*** plan was changed from an unlimited plan for $per month to our Unlimited Freedom plan for $per month during an upgrade on April 2, Unfortunately, the $Unlimited plan is expiredWe were able to change her plan to an unlimited 3G/4G plan for $effective May 25, We also applied a $lump-sum credit to offset the $difference in price for monthsDuring our May 5, 2017, conversation with Ms***, the information was explained to herShe thanked us for our help We appreciate Ms*** for taking time to provide details of her experience with our retail care representativesWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused, and are happy that Ms***’s issue is resolvedIf we can be of further assistance with this matter, Ms*** can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time. Sincerely, Shola AExecutive Services Analyst

May 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** *** Sprint Account xxxxx***
Sprint Case *** To Whom It May Concern: We appreciate your assistance in bringing the concern of Mr*** *** to our attention. We regret any inconvenience that he may have experienced in this matter. According to the information provided in the complaint, Mr*** indicates that his account reflected a $balance for a lease balance for a phone that he returned to Sprint. He also indicates that a Customer Care representative advised him that the above-referenced phone was reflected as returned to Sprint on January 18, 2017, and that an account credit would be applied within days to offset the $phone lease balance. Mr*** further indicates that his account does not reflect a $credit and requests that the $credit be applied to his account During our discussion with Mr***, we confirmed with him that his account reflects his phone being returned by the retail store to our warehouse on January 18, 2017, within the day Satisfaction Guarantee period. We also advised him that due to a system error, a resulting delay in the associated lease balance credit was reflected on the account. We confirmed with Mr*** that our Customer Care representative subsequently applied a credit to offset his returned phone’s lease balance, including taxes, applicable fees, and surcharges. We also confirmed with Mr*** that his account is in final status and reflects a zero balance. If Mr*** needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Thank you, Sprint from reaching out to me and getting the situation resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

July 9, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: File ***, *** A *** Account XXXXX*** Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced complaint of *** ***We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms*** stated that on June 16, 2017, she returned an iPhone She states that she subsequently reviewed her account online and noticed she was being billed for not returning the iPhone She also stated that she is receiving unwanted calls from telemarketersMs*** advised she will not pay for the phone she has returned We spoke with Ms*** on July 3, 2017, and during our discussion we confirmed that on June 22, we received the iPhone an adjusted the device chargesWe also discussed unwanted calls from telemarketersMs*** confirmed that she has already registered on the Do Not Call website to avoid any further callsWe also explained that she can add unwanted numbers to her block listMs*** advised that she considers her issues resolved and had no other concerns If we can be of further assistance, Ms*** can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time. Sincerely, Michael ***Executive Services Analyst

Tell us why here...February 27,
Kansas City Revdex.com
Ward Pkwy, Suite
Kansas City, MO
Re: Revdex.com Case #***, *** ***
Sprint Account #xxxxx***
Sprint Case# ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint of Ms*** *** submitted on February 17, We appreciate your assistance in bringing our customer’s concern to our attention
Ms***’s follfiling expressed her dissatisfaction with the inability to receive a similar make and model device upon the return of her iPhone Plus device associated with phone line ending in ***Ms*** stated that she visited a third-party retail store location to upgrade her device associated with phone line ending in ***At that time, she was informed that the monthly cost of her device would be $per monthHowever, her billing statement reflected a monthly cost of $per monthTherefore, Ms*** stated that she contacted the third-party retail sales representative and she was informed that her January billing statement would reflect a monthly cost of $Ms*** requested that Sprint provide her with replacement device
Sprint has reviewed Ms***’s complaintAs stated in our initial response, we spoke with Ms*** on January 18, 2017, to further discuss her account concernsAt that time, we advised Ms*** that we would partner with the third-party retail stores management team to review her concerns and we would follwith her accordinglyAccording to our records, on November 26, 2016, Ms*** upgraded the device associated with phone line ending in *** and activated an iPhone Plus device via Sprint’s Leasing program for $per month
Based on our account records, we are unable to confirm that Ms*** was provided with the above information with regard to the cost of the iPhone Plus device associated with phone line ending in *** and the charges that were assessed on her January billing statementTo resolve this matter, we partnered with the third-party retail stores management teamAs a result, the third-party retail stores management team contacted Ms*** on January 31, 2017, and offered her the option of returning the device associated with phone line ending in *** in exchange for the waiver of the Lease cancellation charges and provide her with giveback device
We spoke with Ms*** on February 23, 2017, to further discuss this matterDuring that call, she confirmed that she is waiting her similar device make and model from our Retail Stores Management team, to return the iPhone Plus device associated with phone line ending in ***As such, we agreed to remain in contact with our Retail Stores Management team to ensure that Ms***’ account concerns are satisfactorily resolved
We regret any inconvenience that Ms*** may have experienced while attempting to resolve this matterIf Ms*** would like to further discuss this matter, he can contact our office toll free at ###-###-####I am available Monday through Friday, from a.mto p.m., Eastern Time
Sincerely,
Cheryl S
Executive & Regulatory Analyst

February 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***-Rebuttal, *** *** Sprint Account xxxxx3244, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms*** (***) ***. We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to Ms***’s contacting your agency once againIn her rebuttal, Ms*** advised that she provided the information requested in our February 2, 2018, response to her initial filing to us on January 10, We regret any remaining misunderstanding that may exist related to Ms***’s account billing and disputed paymentsHowever, as outlined in our above-noted response to her initial filing, our records reflect that Ms*** terminated three of her four lines of service on December 23, 2017, leaving her fourth line of service active. Because she canceled those three lines of Sprint services prior to the satisfaction of her corresponding equipment lease agreements, we assessed lease cancellation and Device Purchase Option charges totaling $1,to her account, pursuant to the terms of those agreements Our records further reflect that Ms*** contacted our Customer Care department in October and November to establish payment arrangements to satisfy her outstanding account balance. As a result of those arrangements, we processed her two disputed payments of $and $on October and November 15, 2017, respectively. We previously spoke with Ms*** on January 9, 2018, and explained the information outlined above. Ms*** disputed those findings, advising that she cancelled her services with us in September and that all charges assessed to her Sprint account after that time are invalid, as she has been using another carrier for her wireless communication needs Because we were unable to identify any error on the part of Sprint, we requested that Ms*** send copies of her September through December invoices from her current carrier to us so we can confirm that her services with her new provider are using the same mobile numbers she had with us. Ms*** stated that she would send that information to us at her first opportunity. Regrettably, however, we have not yet received those invoices Unfortunately, our attempts to follow up with Ms*** via telephone and e-mail on February 6, 9, and 12, 2017, to discuss her remaining concerns in further detail were unsuccessful. We received an e-mail from Ms*** on February 12, 2018, acknowledging our calls and messages, but our attempt to contact her again on February 13, 2018, was also unsuccessful Because we have not yet received the requested documentation, which is necessary for us to continue our review, our position remains unchanged. As such, we invite Ms*** to forward the noted invoices to us directly at her earliest opportunity We remain confident that we can fully address Ms***’s reported concerns once we receive her requested documentation, and we look forward to having the opportunity to do so. As such, if we can be of further assistance with these concerns after she sends her invoice copies to us, she can contact me directly by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland (Bud) JExecutive Services Analyst

We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to the information provided by Mr***, he did not receive the employment verification notices and has requested for his Sprint Group discount to be applied towards his January statement
Participation in the Sprint Discount Program is subject to an agreement Sprint has with many of our business customersThese agreements provide monthly discounts on eligible wireless services to the employees, students and members of these companies and universitiesSprint will periodically request proof of eligibility for customers to receive program benefitsSince Mr*** has validated his eligibility for the Sprint Group Discount we have applied a credit totaling $for the missed discount on his January statement
We regret any inconvenience that Mr*** may have experienced as a result of this matterIf you have any questions or this matter remains unresolved, you can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Sunday, Monday, Wednesday and Friday from 8:a.mto 5:p.m., Central Time
Sincerely,
Amanda Q
Executive Services Analyst

We appreciate your assistance in bringing our customers’ concerns to our attention
In his inquiry, Mr*** stated that he filed a claim via the Total Equipment Protection option to replace his defective phoneLater, his phone began working to his satisfaction, so he canceled his claim
However, he has not received a payment refund for his $deductible, which he is requesting
We regret any inconvenience Mr*** may have experienced while attempting to resolve this matterHowever, we are please that his phone is working to his satisfactionDuring our March 3, 2016, conversation with Mr***, he informed our office that he disputed the payment with his bankTherefore, the charge was reversedThe $deductible will not be assessed to his account and will not be reflected on his monthly invoice
If we can be of further assistance regarding this matter, I can be contacted directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time
Sincerely,
*** *
*** **
Executive Services Analyst

August 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** *** Sprint Account
XXXXX*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** *** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms*** described an unfavorable customer experience during her attempts to obtain a final bill and a refund. Ms*** stated that she canceled her Sprint account and requested that she received a final bill from Sprint to present to her new carrier for cancellation fee reimbursementShe also noted an authorized payment was taken from her Sprint account, and she was promised that she would be refunded; however, she has not received the refund. Ms*** requested that she receive a final invoice and a $refund for the noted payment Our records reflect that on July 5, 2017, Ms*** had a scheduled payment arrangement to pay $218.38. That arrangement was processed on July 20, 2017. Prior to that date, Ms*** contacted Sprint on July 11, 2017, to confirm any outstanding payment arrangement and she was inadvertently advised that there was no scheduled arrangement. We contacted Ms*** on August 2, 2017, and confirmed that on July 24, 2017, she received the referenced refund. We also confirmed Ms***’s mailing address and forwarded her last three invoices to her We appreciate Mr***’s taking time to provide details of his experience with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that his concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused. If we can be of further assistance, we invite Ms*** to contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Twana T. Executive Services Analyst

May 22,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Ms*** ***We appreciate your assistance in bringing our customers’ concerns to our attention
In the
information provided, Ms*** disputed the length of time taken to cancel her tablet line of service, advising that her multiple attempts to do so have been unsuccessful*** requested that we provide credits of $for the monthly charge assessed for that line of service since her initial cancellation request in April
We regret any misunderstanding or delay that may have occurred regarding the cancellation of Ms***’s referenced line of serviceOur records reflect that Ms*** notified our Customer Care representatives on April 25, 2015, that her tablet associated with the referenced line of service was stolen and that, at that time, we flagged her equipment as stolen to ensure that it would not be used fraudulently; however, she agreed to keep the line of service active on a reduced-price rate plan to prevent our assessing an Early Termination FeeWe have no record of her having contacted us subsequent to that date to cancel the referenced line of service
During our May 10, 2017, conversation with Ms***, we explained the information outlined aboveWe also explained that, based on our review, we were unable to identify any error on the part of Sprint related to the status of the line of service or the associated billingHowever, we cancelled Ms***’s tablet line of service effective immediately and applied credits totaling $to her account to offset the $monthly service charges assessed since the satisfaction date of her equipment-based term agreementMs*** expressed her satisfaction with our resolution
We appreciate Ms***’s taking time to provide details of her experiences with our Customer Care representativesThe feedback she provided has been forwarded to the appropriate management staff for further review and possible changes to our customer service training and processes
We regret any inconvenience these matters may have caused Ms*** but are pleased that we were able to resolve her reported concerns to her satisfactionIf we can be of further assistance with these issues, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday and Wednesday through Friday between a.mand p.m., Central Time
Sincerely,
Linda W
Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Yu Business Bureau:
I have the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***