Sprint Corporation

October 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, Mayra L [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry of MsMayra L [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Ms [redacted] ’ complaint, she is concerned with the surcharges included on her Sprint billing each month She also states that she had an unfavorable customer service experience while attempting to obtain an explanation of the surcharges after contacting our customer service department We regret any inconvenience this matter may have caused Ms [redacted] We spoke with Ms [redacted] and explained that in addition to the monthly service charges billed for Sprint's Services, Sprint Surcharges, taxes, fees and other charges may be applied at the point of purchase or to customers’ monthly invoice based on the type of wireless service they have, the device purchase method, and geographical location During our discussion with Ms [redacted] on September 21, 2017, we advised her that, in accordance with Sprint’s Terms and Conditions of Service, Sprint Surcharges are assessed on her invoice for the costs Sprint incurs in complying with governmental programs We also advised her that Surcharges are not taxes and are not legally required; rather they are part of our rates and we choose to collect them to recover certain costs which may include, but not limited to Federal Universal Service, Regulatory and Administrative charges, gross receipts charges, and other charges Further, the following information regarding the three surcharges Ms [redacted] is incurring can be found online at www.sprint.com/taxesandfees: The Administrative Charge is applied per line, per month by Sprint to help defray various costs incurred by Sprint, including, but not limited to, charges imposed on Sprint from other telecommunications carriers and charges and fees from local telephone companies for delivery of calls from our customers to theirs and for certain network facilities and services we must purchase from themThe Administrative Charge appears as a separate line item under Sprint Surcharges of your invoiceThis charge is not a tax and is not an amount we are required to collect from you by lawThe Administrative Charge and the components used to calculate this charge are subject to change from time to time The Regulatory Charge is assessed per line, per month by Sprint to help defray costs of various federal, state, and local regulatory programsThe Regulatory Charge is not a tax and is not an amount we are required to collect from you by lawThe Regulatory Charge and the components used to calculate this charge are subject to change from time to time All interstate telecommunications service providers are required to contribute to the Federal Universal Service Fund (USF)The Federal USF subsidizes telecommunications services in rural and high-cost areas, services for low-income consumers, and services for schools, libraries, and rural health care providersSprint charges a monthly fee per line to recover the cost of these contributions and may include other charges also related to this governmental programThere are different assessment rates applicable to long distance and international charges, and to non-long distance charges, creating two line items on the invoiceThis charge is not a tax or a government-imposed feeThe rate of this monthly charge can vary quarterly based on the USF contribution factor established by the Federal Communications CommissionAs of October 1, 2017, the Federal USF contribution rate is percent We appreciate Ms [redacted] for taking time to provide details of her experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms [redacted] ’ concerns have been forwarded to the appropriate managerial staff for further review We thank Ms [redacted] for being a loyal Sprint customer If she has any further questions regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

March 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX8618, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal complaint We appreciate your assistance in bringing our customers’ concerns to our attention once more According to the information received, Mr [redacted] stated that he is not satisfied with our previous response Specifically, he stated that we have not addressed the issue of when a customer asks for a representative located in the United States, will he be connected to a representative in the United States We spoke with Mr [redacted] on March 30, During our call, we stressed our commitment to meet the customer service needs of our customers on each and every call In the event that Mr [redacted] is not satisfied with the handling of his account concerns by one of our representatives, we do have an internal escalation process in place so that Mr [redacted] ’ concerns may be reviewed at the management level We sincerely regret that Mr [redacted] had a poor customer service experience We appreciate Mr [redacted] for taking time to again provide details of his feedback We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Mr [redacted] ’ customer concerns have been forwarded to the appropriate managerial staff for further review If Mr [redacted] requires additional assistance regarding this matter, I can be reached at the Executive & Regulatory Services department at our toll-free number, 1-844-282-8211, extension *** I am available Monday, and Tuesday, and Thursday through Saturday, between 7:a.mand 3:p.m., Central Time Sincerely, Travis M Executive Services Analyst

November 23, 2016 RevDex.com8080 Ward Parkway, Suite 401Kansas City, MO 64114 Re: BBB Inquiry [redacted] , [redacted] , [redacted] Sprint Account... xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr. [redacted] , which was forwarded to the Executive & Regulatory Services department for review. We appreciate your bringing our customer’s concerns to our attention. According to the information provided, Mr. [redacted] states that he switched to Sprint in June 2016 and at that time, he states that he was informed by our retail representative that Sprint service in his area was great. Mr. [redacted] further states that he is not satisfied with our service because he cannot make calls at or near his home, and he receives the messages stating that no network is available on his device. Mr. [redacted] states that he was offered an Airave device to boost his indoor signal, but he has not received the device. As a result, Mr. [redacted] is requesting to cancel his service without cancelation fees due to the inability to use our network. We regret the difficulty that Mr. [redacted] experienced while attempting to use his device. Based on a review of our records, Mr. [redacted] is within Sprint coverage, and there are four cell sites within a 0.9 to 2.6 mile radius of his home address with no network alerts or alarms reported. We communicated with Mr. [redacted] regarding his network concerns, and during our discussion, he stated that he recently received the Airave device; however, he has not had the opportunity to activate the device. Therefore, he agreed to activate the Airave to determine if the equipment will assist with his coverage concerns. Furthermore, he agreed to visit one of our retail stores for diagnostic testing of his device to ensure that the difficulty he is experience is not device related. Mr. [redacted] indicated that if neither of the above-referenced options worked, he may consider canceling the service. We attempted to follow up with Mr. [redacted] regarding this matter today, but we were not able to reach him; therefore, at his convenience, should he still require assistance, he can contact me by calling the toll-free number in the following paragraph. We regret any inconvenience that Mr. [redacted] may have experienced while attempting to resolve his network concerns. Should there be any additional questions or concerns with this matter, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext. ***. I am available Monday through Friday between 7:30 a.m. and 3:30 p.m., Central Time. Sincerely, Bridgette F.Executive Services Analyst

October 19, 2016 RevDex.com8080 Ward Parkway, Suite 401Kansas City, MO 64114 Re: BBB Complaint ID [redacted] Sprint Account XXXXX***, [redacted] *** ... Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms. [redacted] ***, submitted on September 26, 2016. We appreciate your assistance in bringing our customers’ concerns to our attention. According to Ms. ***’s complaint, she expressed dissatisfaction with the level of customer service that she received while attempting to address cancellation of her services. She further states that she received a September statement and disputes the $200 End of Lease equipment charge for line ending in ***. Ms. [redacted] is requesting that we address her customer service concerns, as well as, refund the charge. We apologize for any misunderstanding that may have occurred regarding the billing. We spoke with Ms. [redacted] on September 28, October 5, 7, 11, 12 and 17, 2016, regarding her dispute. In an effort to address these matters, our office partnered with store management in her area. As a means to provide an amicable resolution and to bring closure to this concern, the End of Lease equipment charge for line ending in [redacted] was credited to the account resulting in a credit balance of $-213.75. We attempted to reach Ms. [redacted] on October 19, 2016 via phone and email to follow-up but was unsuccessful. However, if Ms. [redacted] would like to discuss this matter further, we invite her to contact our office at his earliest opportunity.We appreciate Ms. [redacted] for taking the time to provide us with details of her recent customer service experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes.If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Wednesday, and Friday between 8:00 a.m. and 5:00 p.m., Central Time. Sincerely, LaToya [redacted] Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Complaint Detail / ProblemComplaint Type:Service IssuesselectProblem:Over the past year I have been having disputes with Sprint regarding overcharging for monthly service and upgrading my phone. I informed staff on numerous occassions that my intent was not to over pay for a new phone as I have been a loyal customer since 1999 and have never paid over 300 for a new phone. When I looked to upgrade my phone earlier this year Sprint offered a loyalty discount for long standing customers like myself which brought the monthly installment plan for a lease down to around 18 a month and to purchase 24 a month. Well because my monthly bill at the time was over 92 due to all the excessive fees I worked with an associate who stated I could lower my bill by changing to the Freedom plan for 60 a month and if I signed up for autopay it would take the bill down to 55 I complained about that because new customers got the same plan for 55 dollars and 50 with autopay but I agreed to change it so I could afford an upgraded phone and keep my total cost underTranslateDesired Resolution / OutcomeDesired Resolution:-- Select your Desired Settlement --selectDesired Outcome:Instead of changing my plan back to get the loyalty discount Sprint could have kept me under the freedom plan for 55 a month and gave me the discount that they are giving to new customers or new line of service where my installment cost is around 18 for the lease or 24 to purchase. Now they put my plan back taking away my federal 15 discount and loyalty discount making Sprint service even more useless than before. I continue to have issues with sending and receiving all text and calls Regards, [redacted]

February 27, 2017 RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 RE: BBB Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the follow up inquiry submitted by [redacted] submitted February 17, 2017. We appreciate the opportunity to address her account concerns. In Ms. [redacted] follow-up filling, she expressed her dissatisfaction with the previous response provided, stating that she has not received the pending adjustment on her account. According to the information provided, Ms. [redacted] expressed her dissatisfaction with the level of customer service she received while attempting to resolve her billing concern. Ms. [redacted] stated that her order was shipped to the incorrect address, which cause her units to arrive at a later time. However, the account was assessed additional equipment charges due to the duplication of the orders to be mailed out to the correct address. Therefore, Ms. [redacted] request that Sprint review this matter and adjust her account accordingly. Sprint has reviewed Ms. [redacted] ’ complaint. As stated in our initial response, based on the information provided, we are currently investigating Ms. [redacted] account concerns. Upon the conclusion of our investigation, we will follow up with Ms. [redacted] directly and provide her with our findings and resolution. We appreciate Ms. [redacted] for taking time to provide details of your experience with our Customer Care group. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Ms. [redacted] feedback and that her concerns will be forwarded to the appropriate managerial staff for further review. We spoke with Ms. [redacted] on February 27, 2017, and relayed the aforementioned information to her. Ms. [redacted] expressed her understanding with our efforts to assist. We regret any inconvenience this matter may have caused Ms. [redacted] . If Ms. [redacted] has any questions concerning the issues discussed herein, please do not hesitate to contact me directly at ###-###-####, Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. Eastern Time. Sincerely, /s/ Romualdo F. Romualdo F. Executive & Regulatory Services

On or about June 2nd Sprint contacted me and we discussed the matterThey stated that the charges were correct and I was due no refund at that time Several days later Sprint contacted me again to state they were will to credit me a small amount, at which time I stated they had already said everything was final and I was done with the situation Sprint has done nothing except string me along wasting over hours of my time Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I acknowledge that this issue has been resolved, however Sprint's statement that the account monthly amount was not properly sent up to receive a $monthly discount for doing auto pay was not part of the conditions we signed on for and we informed the vendor that we would be happy to sign up after the account was established Our monthly bill was substantially higher than quoted in our verbal agreement, so Sprint's claim that they were gracious in crediting our account was actually credits to the account on money that we did not owe Our bill was paid on time each month in the amount that was quoted and agreed to Sprint has actually made very little effort to resolve this matter, it has been handled nearly completely by the vendor, Wireless Lifestyle, Inctrying to work with Sprint as their representativeThey have done a everything they could to work with Sprint and keep our business but Sprint was unable to perform on promises made Their reference to credits and no billing discrepancies is not accurate in that they were applying credits to monies that we did not owe according to our quote of the monthly bill and there was indeed a billing discrepancy, they were billing us almost twice the agreed amount Sprint was unable to fulfill any of the sales promises made to us, created a very stressful situation dealing with them for four months, harassment with threats of collection on the agreement they made to pay off our then existing phone balances and disconnecting our service with Sprint twice The entire issue has been created due to the fact that Sprint could or would not perform on the agreements they made with us and have attempted to place the issue as our error and misunderstanding We do accept that the issue is completed, but will not acknowledge that Sprint ever acted in good faith to resolve the issue with the agreements made I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is final Regards, [redacted]

July 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: The above-referenced inquiry of Mr [redacted] has been received by our office We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] disputed the billing on his Sprint account, advising that we are not honoring promotional equipment pricing offered to him at the time of his recent device upgrade He requested that we credit the disputed charges and honor the promotion previous offered for free devices We regret any possible misunderstanding that may have occurred regarding Mr [redacted] ’s Sprint billing We identified that, at the time of his upgrade, a device promotion for which his current account plan was not qualified was inadvertently quoted, leading to expected equipment credits not applying We have applied a $credit to offset the previously billed charges for the disputed itemsAdditionally, we have waived the remaining installment charges on the two devices in order to meet the promotion offered to Mr [redacted] Mr [redacted] confirmed his satisfaction with our resolution We appreciate Mr [redacted] ’s taking time to provide details of his experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience these matters may have caused If we can be of further assistance with these concerns, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

May 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** We appreciate your assistance in brin***g our customers’ concerns to our attention In his complaint, Mr [redacted] expressed his dissatisfaction with attempting to set payment arrangements and split the past due balance on two different credit cards He states the Sprint representative processed a payment for the full amount to one credit card and possibly causing additional fees from his financial institutionDuring our conversation with Mr [redacted] apologize for any inconvenience this matter may have caused him Additionally, we advised him that the payment in question was backed out the same day and correct arrangements made on the two credit cards, as he requested Mr [redacted] confirmed that his complaint has been fully resolvedWe appreciate Mr [redacted] for taking time to provide details of his experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes If we can be of further assistance, Mr [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst

September 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal complaint to our response from Ms [redacted] *** We regret the circumstances that led Ms [redacted] to contact your office again According to Ms***’s follfiling, she states that she is not rejecting our response because Sprint did attempt to resolve the matterMs [redacted] states that she has had an unfavorable customer service experience while addressing a promotion that she states she took advantage of in March when she upgraded lines ending in [redacted] and *** She states that she accepts the resolution presented, but she did not require an upgrade and felt misled We are continually seeking ways to improve the quality of service provided to our customers Our representatives are required to attend extensive training classes before being released to answer calls from our customers Additionally, calls are regularly monitored to ensure that our representatives meet or exceed our expectations for providing world-class customer service We spoke with Ms [redacted] on August 29, 2017, regarding her concernsWe are committed to providing excellent service on every contact with every customer and regret any possible misunderstanding that may have occurred related to Ms***’s promotion concerns Please be assured that we take every inquiry seriously and that we appreciate Ms***’s feedback We regret any frustration this matter may have caused If I may be of further assistance regarding this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToyaPLaToya P Executive Services Analyst

August 8, [redacted] Revdex.comWard Parkway, Suite 401Kansas City, MO 64114Re: Revdex.com Case [redacted] Complaint of [redacted] M *** Sprint Case [redacted] Dear Mr***: Sprint is in receipt of the above-referenced complaint of Ms [redacted] M ***, regarding Sprint account XXXXX *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with the level of customer service she received while trying to have her bill correctedMs [redacted] claims that she was aware of a $balance on her Sprint account, but an outside collection agency notified her she owes $64.83.We appreciate Ms***’s taking the time to provide us with the details of her experience with our Customer Care representatives Please be assured that we value customer feedback and that her concerns have been forwarded to the appropriate managerial staff for further review.We regret any miscommunication that may have occurred regarding the final balance for Ms*** Unfortunately, we were unable to locate the $balance she mentioned We verified that she owed a balance of $based on her final invoice in May of of $and late fees billed on the next three invoicesMs [redacted] ported out on May 4, and her May reflected charges for the dates May through June 1, However, due to any miscommunication that may have occurred and to demonstrate our commitment to excellence, we have agreed to charge Ms [redacted] for the days of service she used while with Sprint on her May invoiceThis brought Ms***’s balance to $13.06, which Ms [redacted] paid while on the phone with us We are pleased that we were able to resolve these concerns to Ms***’s satisfaction If we can be of further assistance regarding these matters, you or Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am generally available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely,Dianah A.Executive Services Analyst

March 21, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: Revdex.com File # [redacted] , *** [redacted] Sprint Account # XXXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on March 8, We appreciate your assistance in bringing our customer’s concerns to our attention Mr [redacted] ’s filing expressed his dissatisfaction with the inability to receive a $credit after returning his Samsung Galaxy Note device in exchange for a Samsung Galaxy SEdge device Mr [redacted] requested that Sprint review this matter and adjust his account accordingly We regret any difficulty Mr [redacted] may have experienced with the replacement of his recalled Samsung device Sprint has no higher priority than our customers, and customer safety while using our products is synonymous with that priority Sprint worked closely with Samsung to notify customers of the potential battery issue with the Samsung Galaxy Notedevice and to ensure that options were in place for customers who purchased that model to immediately exchange to a different device model Sprint has reviewed Mr [redacted] ’s complaint and spoke with him on March 9, 2017, regarding his billing concerns Based on the manufacturer recall for the Samsung Galaxy Note device, upon returning the Samsung Galaxy Note device, Sprint customers should receive a refund for any down payment, equipment payments and taxes made at the time of purchase for the device The refund may take up to thirty days and will appear as a bill credit In addition, no down payment is required for customers who exchange from a Samsung Galaxy Note device to a device of equal or lessor value The recall also includes that customers who purchase a Samsung device in exchange for their Samsung Galaxy Note device will receive a $promotional service credit on their Sprint account within three bill cycles, after returning the Samsung Galaxy Note device We spoke with Mr [redacted] on March 9, Mr [redacted] stated that he paid a $deposit upon purchasing his Samsung Galaxy Note device He also confirmed that he received a $Samsung credit on October 5, Therefore, to mutually resolve this matter, Sprint applied a $credit to his account to offset the cost of the remaining disputed credits Mr [redacted] expressed his satisfaction with the resolution for this matter We regret any inconvenience this matter may have caused Mr [redacted] If Mr [redacted] would like to further discuss this matter, he can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive & Regulatory Service

September 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Michelle [redacted] Account XXXXX***, Patrick [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Michelle [redacted] filed on behalf of the account holder, Patrick [redacted] We appreciate your forwarding our customers’ concerns to our attention In the inquiry, Ms [redacted] indicated the account had four lines of service, and she called on June 9, 2017, to cancel the service She further stated that she returned the two leased devices, but she continued to be billed for service As a result, she is requesting we review the matter We received permission from Patrick [redacted] to discuss the issues in the complaint with Michelle [redacted] We spoke with Ms [redacted] on September 13, We reviewed the account and confirmed three lines of service with phone numbers ending ***, [redacted] and [redacted] ported out on June 11, Furthermore, phone number ending [redacted] was for a tablet device and did not port out As a result, this line of service remained active and was assessed the service plan cost Also, the billing cycle ends on the 9th of each month and because the phone numbers ported out on June 11, 2017, they were assessed another month of service Our records reflect that the tablet line of service was canceled on July 28, During our conversation with Ms [redacted] , the account had a balance due of $ The balance includes the proration for the two days of service on the phone lines, the tablet service plan and late fees To resolve the matter, we issued a credit of $to the account as the tablet had zero usage With this credit, the account reflects a zero balance We advised a new invoice will generate after October 9, 2017, showing the credits applied and the updated balance We regret any inconvenience Mrand Ms [redacted] may have experienced as a result of this matter If they need further assistance with this concern, they can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We we accept this resolution as a way to correct the billing Regards, [redacted]

March 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to Mr [redacted] ’s inquiry, he states that he returned his device and received credit for the non-return device charges; however, he has received his most resent billing statement and noticed that Sprint is billing him again for the non-return device charge As a result, he is requesting Sprint review this matter We appreciate the opportunity to address Mr [redacted] ’s complaint Our records indicate that we received his returned device on December 1, As a result, on December 12, 2016, credits totaling $were applied to his account to offset the non-return charge previously assessed to the account Additionally, on January 16, 2017, credits totaling $were also applied to his account to offset the disputed non-return charge once again in error Because Mr [redacted] received credit for the non-return device charges twice for only one charge, on January 27, 2017, a debit was applied to his account to remove the duplicate credit applied to his account Accordingly, no additional credit is due to the account We regret any inconvenience Mr [redacted] may have experienced as a result of this matter and thank him for being a loyal customer Should Mr [redacted] have any other questions regarding this issue, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension #### I am available Monday through Friday from 7:a.mto 4:p.m., Central Time Sincerely, Sean JExecutive Services Analyst

June 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that she went to one of our stores to change her phone number; however, another line was added in error and her existing line of service was cancelled She further advised that she received a bill for $for the device charge on the line that was erroneously canceledAs a result, Ms [redacted] is requesting that we resume the lease so she can continue to pay the monthly fees on her new number Our records reflect that Ms [redacted] went to one of our Sprint stores on May 9, 2017, to change her phone number from ###-###-#### to ###-###-####Our records further reflect that phone number ###-###-#### was cancelled As a result, the equipment balance was accelerated and billed to the account, totaling $To resolve this matter, we were able to resume the lease on line ###-###-####, and we also adjusted the account $to offset the accelerated lease charges During our conversation with Ms [redacted] on May 30, 2017, we explained the information outlined aboveMs [redacted] thanked us for our help We regret any inconvenience this matter may have caused, and are happy that Ms***’s issue is resolvedIf we can be of further assistance with this matter, Ms [redacted] can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

October 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Paulie [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, MrPaulie [redacted] stated that Sprint continued to charge him even though the devices were paid off He further states he was placed on two contracts in error as he brought the phones to Sprint Further, Mr [redacted] states that we did not apply a promised credit Mr [redacted] desires to have the bill cleared We spoke with Mr [redacted] on September 28, He confirmed that he was aware of the cancelation charges associated with line ending in [redacted] and has paid accordingly for that line We reviewed his concerns and made adjustments for the other lines as we confirmed that they were returned or not on Sprint Installment Billing Agreements After all adjustments were made, we confirmed that the remaining account balance of $is for two Installment Billing Agreements for accessories he had purchased during his time with Sprint Mr [redacted] agreed to pay the remaining balance over time Mr [redacted] confirmed that the adjustments made resolve his billing dispute We regret any frustration this matter may have caused If Mr [redacted] requires additional assistance, I can be reached at the Executive & Regulatory Services department at our toll-free number, ###-###-####, extension *** I am available Monday, and Wednesday through Saturday, between 7:a.mand 3:p.mCentral Time Sincerely, Travis M Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***- [redacted]

July 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: File [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on July 11, We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with being notified of an outstanding balance, after the above referenced account was to be included in a bankruptcy filingMs [redacted] requested that Sprint review this matter, and provide her with a full waiver of the balance Ms [redacted] has mentioned in her filing that in August of she filed for bankruptcy and her Sprint account was included in this filingAfter further research we have confirmed that Ms [redacted] did file for bankruptcy on March 18, 2011, thus the balance on the account incurred after her filing bankruptcy and was not included in that filing Ms [redacted] spoke with a representative of Sprint’s bankruptcy department on July 14, with regard to her concernsAt that time, although we confirmed that the balance is validIn an effort to provide an amicable resolution and provide closure for this matter, we we offered and Ms [redacted] accepted an account credit to offset the balance of $ We reached out to Ms [redacted] on July 14, to relay the aforementioned informationMs [redacted] confirmed that she was satisfied by the resolution provided and had no further concernsWe regret any inconvenience that this matter may have caused Ms [redacted] If we can be of further assistance, Ms [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, David H Executive Services Analyst