Sprint Corporation

June 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that she went to one of our stores to change her phone number; however, another line was added in error and her existing line of service was cancelled She further advised that she received a bill for $for the device charge on the line that was erroneously canceledAs a result, Ms [redacted] is requesting that we resume the lease so she can continue to pay the monthly fees on her new number Our records reflect that Ms [redacted] went to one of our Sprint stores on May 9, 2017, to change her phone number from ###-###-#### to ###-###-####Our records further reflect that phone number ###-###-#### was cancelled As a result, the equipment balance was accelerated and billed to the account, totaling $To resolve this matter, we were able to resume the lease on line ###-###-####, and we also adjusted the account $to offset the accelerated lease charges During our conversation with Ms [redacted] on May 30, 2017, we explained the information outlined aboveMs [redacted] thanked us for our help We regret any inconvenience this matter may have caused, and are happy that Ms***’s issue is resolvedIf we can be of further assistance with this matter, Ms [redacted] can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

June 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: We appreciate your assistance in bringing the concern of Ms [redacted] to our attention We regret any inconvenience that she may have experienced as a result of this matter According to the information provided in the inquiry, Ms [redacted] indicates that she did not receive two Sprint Buyout Reward Cards as she anticipated She indicates that a retail store representative advised her that she would receive the Reward Cards in to business days She also states that she still had not received the Reward Cards after several weeks since the establishment of her Sprint account She requests that she receive two Sprint Buyout Reward Cards to offset two phone cancellation charges that she incurred from her previous carrier She also requests that an account credit be applied to her Sprint account in regard to the matter Based on the information received from Ms [redacted] , she states that she had an unfavorable customer experience while attempting to address her concern During our discussion with Ms [redacted] on June 9, 2017, she advised us that she received her two anticipated Sprint Buyout Reward Cards She also indicated that she was not satisfied that the eight week timeframe involved to receive the Reward Cards As a demonstration of our commitment to excellence and to reach an amicable resolution, we applied a $goodwill account credit in regard to the matter She stated that her concern was resolved We appreciate Ms [redacted] for taking the time to provide us with the details of her customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes If Ms [redacted] needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me ***AT THIS TIME, HOWEVERI still have the device and the amount is still owed pending the arrival of the return kitThey told me I could go to a corporate store to return it but the address for the store they gave me was not a corporate store Regards, [redacted] ***

February 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] M [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] M [redacted] , submitted on January 20, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’s complaint, she expressed dissatisfaction with the level of customer service that she received while attempting to return an iPhone device and get the Lease Cancellation and End of Lease equipment cost removed from account XXXXX***Ms [redacted] feels that she should not be responsible for the return of the iPhone device nor the charges associated with it and is requesting that she be compensated for her inconvenience while attempting to rectify this matter We attempted to speak with Ms [redacted] on February 1, 2017, regarding her disputeAt the onset of the call Ms [redacted] refused to speak with our office because we do not consent to customers recording our calls nor do we have the ability to provide a copy of the call recording without it being subpoenaed by a court of lawWe respect Ms [redacted] ’s request to obtain a copy of the recording of her interaction, however, as stated in our Terms and Conditions, which can be viewed on www.sprint.com, to ensure the quality of our services and for other lawful purposes, we may monitor or record calls you make to us or we make to you (for example, your conversations with our customer service or sales departments) However, Sprint does not consent to call recording from customers who advise they are recording a call with Sprint employees for their own retention purposes Sprint customers do have the ability to maintenance their account through self-service options or via a chat representative at www.sprint.com (please note that our chat option provides customers with a transcript via the email address that they provide) In addition, customers may email or mail without engaging Sprint by phone, which can be located at the Contact Us link on sprint.com as well After account review, our office confirmed that a return kit for the iPhone device that was previously active on the line ending in [redacted] was mailed to her billing address originally on December 9, We resent the return kit on January 16, and February 2, We have placed a collections hold on account XXXXX [redacted] in the amount of the Device Non-Return fee that was assessed on the December invoice pending receipt of the deviceWe ask that the equipment return be completed no later than February 20, If she still has not received the return kit, we invite Ms [redacted] to contact me directly in order to further address We appreciate Ms [redacted] for taking the time to provide us with details of her recent customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processesWe regret any inconvenience this matter may have caused If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToya [redacted] Executive Services Analyst

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory at present I have spoke with Mr [redacted] and he has assured me that the Billing confusion / errors will be addressed and my complaints will be resolved by the next Billing cycle I am looking forward to confirm that bill is free of errors and will be back in contact again if otherwise.Thank-you kindly Revdex.com, you truly are an offended customer's best friend Gratefully, [redacted]

December 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] – [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention In the information provided, Ms [redacted] cited her dissatisfaction with the level of service received while trying to resolve account issues, citing that her account is being interrupted although she has auto payment setup and no spending limit on her Sprint account Ms [redacted] stated that she has contacted Sprint regarding other issues in the past and been unhappy with her experience She requested that the interruptions cease We appreciate Ms [redacted] ’ taking time to provide details of her experience with our Customer Care department We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We contacted Ms [redacted] on December 20, 2016, and advised that currently we show nothing wrong with her account setup and we will monitor her billing for days to assure the interruptions have ceasedShe has our direct contact number and will work with us to resolve her concerns We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance related to this concern, or if she would like to provide additional information for our review, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Twana TExecutive Services Analyst

August 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , ***, [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] ***, which was forwarded to the Executive & Regulatory Services department for review We appreciate your bringing our customers’ concerns to our attention In the information provided, Mr [redacted] stated that he is being assessed a $phone access fees for three lines of service on his account, and he is disputing those charges He indicated that one of our representatives informed him that he will not be charged access fees He further stated that he was informed that the fees already incurred would be credited Additionally, Mr [redacted] stated that there have been fraudulent claims filed with Asurion, our third-party device replacement vendor, and charges have been billed to his account that he is also disputing And last, Mr [redacted] stated that he is experiencing dropped calls, and that reception is poor in the area As a result, Mr [redacted] is requesting assistance with requiring Sprint to waive his phone access fees, to update his account to prevent fraudulent charges from being assessed, to fix the coverage in his area, and to apply a credit to his account for time spent to resolve his concerns We regret any possible misunderstanding that may have occurred regarding these matters We attempted to reach Mr [redacted] at the phone number provided to discuss these matters; however, the phone number provided for contact belonged to Mrs [redacted] who stated that she filed the complaint as a subscriber on Mr***’s account We informed Mrs [redacted] that based on the information provided; we reviewed the service plan and access fees billed on the account Our review determined that the 40GB Data Plan provisioned on Mr***’s account on November 25, 2015, allowed the access fees to be waived on three lines of service ending in ***, ***, and [redacted] added at the point of activationAccording to the terms of the service plan, any lines of service added after February 11, 2016, will not have the access fees waived Our records indicate that the three lines of service that are being billed the $phone access fees were added to Mr***’s account effective December 28, 2016; therefore, the access fees are not being billed in error Although we were unable to identify a Sprint billing error, in an attempt to bring full closure to this matter, we applied a one-time total $credit to Mr***’s account today to offset three $phone access fees, plus taxes, surcharges and fees to offset access fees billed from December to August Mrs [redacted] accepted this offer Further, we informed her that the $phone access fee will continue to be billed for the above-referenced lines of service, and the charges are not in error Accordingly, no additional account credit will be issued for this matter by Executive Services Secondly, effective July 10, 2017, our fraud analyst completed their investigation and determined that fraudulent activity occurred on Mr***’s account All necessary adjustments have been applied to his account to offset the fraudulent charges Also, our records determined that the address on Mr***’s account is located within one of Sprint’s best coverage areas with approximately or more towers within a to mile radius of his home address Further the towers are working optimally with no alarms or alerts Mrs [redacted] indicated that she experienced difficulty with her device so we suggested that she visit one of our service and repair centers for assistance with diagnostics of her device And last, Sprint appreciates Mr***’s business; however, as per the Terms and Conditions of Service, Sprint is not required to provide compensation to its customers in an effort to resolve the concerns that are brought to our attentionTherefore, Sprint does not believe that an additional adjustment is warranted However, please note that the $credit referenced in the aforementioned paragraph offsets charges disputed in reference to the access fees for three lines of service from December to August The credits that were applied to Mr***’s account on July 3, 2017, totaling $regarding this same issue are considered above and beyond the amount that is due and will not be rescinded We regret any inconvenience that the ***s may have experienced while attempting to resolve their account and network concerns Should there be any additional questions or concerns with these matters, the ***s can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

April 28, To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers' concerns to our attentionIn the information received, Mr [redacted] related that he moved to another carrier service and was promised payment by the other carrier of a Sprint bill Mr [redacted] had not been paid and expressed dissatisfaction that Sprint conducted routine collections activity for a pending reimbursement transaction that Sprint approvedAlthough we regret that Mr [redacted] experienced difficulty, we were unable to identify a Sprint error in this matter When Mr [redacted] established service with us on October 4, 2013, he agreed that agreed that payments were due upon invoice receipt, and no later than the due date posted on the invoice Sprint provides a minimum of a day grace period from the invoice date to the payment due by date, and our customers agree to pay invoice balances in full within the allotted time as a condition of service As stated in our Terms and Conditions of Services, unpaid balances after this date are subject to late payment fees, service interruptions, account reconnect fees, and collections treatment Further, Sprint does not have a relationship with Mr [redacted] ’s new carrier Sprint does not receive payment or equipment returns from the other carrier, and is not part of any transaction approval processTo resolve Mr [redacted] ’s concerns, we applied courtesy credits totaling $to his account to offset a late payment fee, requested that he make timely payment of the balance, and referred him to his new carrier to address his questions related to a delayed award of a promotional reimbursement by that carrierIf we can be of any further assistance in this matter, Mr [redacted] can contact me directly by calling our office toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through FridaySincerely, [redacted] Executive Services Analyst

May 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Ms [redacted] , stated that in February she visited a Sprint service and repair center so that her device could be repairedShe sated that since she did not have a device to use while the device was being repaired, she was advised that if she changed her plan to the Unlimited Freedom plan, she was eligible for two additional lines at no cost and that her monthly cost would be less than what she was currently paying However, when she received her next bill it was over $300, when her previous bills were approximately $ As a result, she contacted our Customer Care department and was advised that her service plan was set up incorrectly and a $credit was applied to her account and she was advised that her service plan was corrected and her bill amount would be $ However, the next invoice was $ Ms [redacted] is requesting that Sprint review these matters and correct her bill In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricingWith respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, would inherently result in invoice balance changes Our records reflect that Ms [redacted] purchased two devices on installment billing agreements on February 25, Furthermore, we determined that the two additional lines that were added were not put on the correct service plan This was corrected and the promotional Unlimited Freedom plan was added to her five telephone numbers and backdated to be effective March 25, 2017, and a credit adjustment was made for the charges associated with the incorrect plan change Ms [redacted] ’s monthly cost is estimated at $233, which includes a $subsidized phone charge for the number ending in *** Ms [redacted] subscribes to the Unlimited Freedom plan, which stipulates there will be is $per month Subsidized Phone Charge per line when a discounted device is activated with this service plan Customers can find the full details of this plan as well as all of our current plans at www.sprint.com The above-referenced charge was assessed to Ms [redacted] ’s account after the service plan was changedDue to any possible misunderstanding that may have occurred regarding the Subsidized Phone Charge, a $account concession credit was applied to her account to offset the charge until the end of her service agreement date However, she will continue to see the $Subsidize Phone Charge on her bill We spoke to Ms [redacted] , an authorized user on Mr [redacted] ’s account on May 5, 2017, and provided her with the above-referenced information In an effort to reach an amicable resolution, we offered an account credit in the amount of $432, which is equal to the total cost of the two devices that were added to her account on February 25, However, she will continue to see the monthly Installment Billing charges for the devices on her bill In addition, we advised Ms [redacted] she can save an additional $a month by setting up auto-pay on her accountMs [redacted] accepted our offer and stated the issue is resolved to her satisfaction We appreciate Ms [redacted] ’s feedback regarding her experience with our Customer Care and Retail Store representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback and will utilize her input to improve our training and processes We regret any inconvenience these matters may have caused If we can be of further assistance, we can be reached at the Executive & Regulatory Services department toll-fee at ###-###-####, extension *** I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon RExecutive Services Analyst

September 14, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] , [redacted] *** Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that every time that she accesses her Sprint account online, she has to reset her password She further stated that she was previously advised that she would not have to reset her password again As a result, Ms [redacted] requested that we stop making her reset her password We regret that Ms [redacted] had to reset her password again Our customers are required to reset the password due to some changes that we made to our website We spoke with Ms [redacted] on August 29, 2017, and she stated that although she reset her password, she has to reset it every time she accessed her account To address this matter, we contacted our web team regarding Ms***’s reported concern We were unable to identify a Sprint error However, instructions were provided by e-mail to Ms [redacted] to reset her online password one last time Ms [redacted] responded to our e-mail on September 14, 2017, stating that she was not prompted to reset her password so the matter appears resolved If we can be of further assistance regarding this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] #understand completely that the terms of the service was in the brochure and on the web site, but the gentlemen( I'm being nice) did not have any brochure or even asked me to check out the site for further review.#I did receive a call from Sprint and I sent the only bill AT&T sent me and when I did resend what I had I received a message that Twana would be out of the office till 11/so I was expecting a note from her after that dateYes I did return phones because those were the owned by AT&TI received $o amount for the LG that was in perfect condition was always in a casethe other phone was an iPhone 6s 64g and I received the store told me $because it had a very small defect on the left lower corner only to find out that I was given $then the 3rd phone was iPhone 128g which if I'm not mistaken was given $which was applied to my sprint billThe other two phones were owned by me and not by AT&T This all could have been avoided if the two men that came to the my house were honest instead of being dishonest and disrespectful( only getting a sale no matter how they got it)Oh an by the way I just received 3- $gift cards for the three phones I returnedI did not use them at all because I feel that is not correctMy total bill from AT&T is $I am still trying my best to get a FINAL BILL from AT&TThe $doesn't even come close to the amount that was in their brochureNo one told me I had to register anything until I spoke with Twana and she mentioned it and by this time it was passed the daysI am still not pleased with this whole nightmare Complaint: [redacted] I am rejecting this response because: Regards, Rosemary B***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me all though we still have a broken phone We will be changing carriers Regards, ***ny ***

March 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to Mr [redacted] ’s inquiry, he states that he returned his device and received credit for the non-return device charges; however, he has received his most resent billing statement and noticed that Sprint is billing him again for the non-return device charge As a result, he is requesting Sprint review this matter We appreciate the opportunity to address Mr [redacted] ’s complaint Our records indicate that we received his returned device on December 1, As a result, on December 12, 2016, credits totaling $were applied to his account to offset the non-return charge previously assessed to the account Additionally, on January 16, 2017, credits totaling $were also applied to his account to offset the disputed non-return charge once again in error Because Mr [redacted] received credit for the non-return device charges twice for only one charge, on January 27, 2017, a debit was applied to his account to remove the duplicate credit applied to his account Accordingly, no additional credit is due to the account We regret any inconvenience Mr [redacted] may have experienced as a result of this matter and thank him for being a loyal customer Should Mr [redacted] have any other questions regarding this issue, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension #### I am available Monday through Friday from 7:a.mto 4:p.m., Central Time Sincerely, Sean JExecutive Services Analyst

April 20, 2015 [redacted] RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Re: BBB Complaint [redacted] , [redacted] Sprint Account xxxxx2435, [redacted] Sprint Case [redacted] Dear Ms. [redacted] : Sprint is in receipt of the supplemental... complaint of [redacted] filed on behalf of [redacted] ***, the account holder. Sprint received this complaint on April 10, 2015, and we appreciate the opportunity to respond. Per our discussion with Mrs. [redacted] on April 17, 2015, we apologized for any inconvenience that this matter may have caused. We confirmed that her payment concerns were resolve and a credit equivalent to the $29 Non-Sufficient funds fee was applied to her Sprint account. We appreciate Mrs. [redacted] taking the time to provide us the details of her customer service experience. Sprint is committed to providing excellent service on every contact, with every customer, and we pride ourselves as the standard by which all others in our industry are measured. Feedback such as this is invaluable, as it allows us to evaluate our performance from the most-important perspective – that of our customer. If we can be of any further assistance related to this complaint, the ***s can contact me by calling our Executive and Regulatory Service Department directly at ###-###-#### or toll-free at ###-###-####. I am available Monday through Friday, between 8 a.m. and 3 p.m., Central Time. Sincerely, [redacted] Executive Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] *** They still hadn't provide me with the credit I a m still waiting for them for the credit

July Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her complaint, Ms [redacted] expressed her dissatisfaction with the level of customer service that she received from our Customer Care representatives while trying to cancel her service, and obtain a refund Ms [redacted] stated when she started service with Sprint, she was under the impression that her data plan was unlimited for the hotspotShe said she visited one of our stores to return the hotspot and was advised she would only be refunded $As a result, Ms [redacted] is requesting that we allow her to return the hotspot, and a refund for the amount paid Our records reflect that Ms [redacted] started service with us on June 4, 2017, with one line of service Furthermore, Ms [redacted] cancelled her account on June 8, To resolve this matter, a return kit was forwarded to Ms***’s billing address listed on her account to facilitate the return of the hotspot modem in good working condition In addition, we confirmed that the equipment was received on July 7, During our July 10, 2017, conversation with Ms***, we explained the information outlined aboveIn addition, we processed a refund for $for the down payment for hotspot to the credit card on file Ms [redacted] thanked us for resolving her issue We appreciate Ms [redacted] for taking time to provide details of her experience with our Customer care representativesWe are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret the loss of Ms***’s business, but are pleased that we were able to resolve her refund concern to her satisfaction If we can be of further assistance with this issue, Ms [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Complaint Detail / ProblemComplaint Type:Service IssuesselectProblem:I initially filed a complaint on 3/23/regarding my service and connectivity issue with my cell phonesOn 4/3/I was contacted by Executive Services Analyst, [redacted] , asking me to contact her about what was going on with my serviceShe asked me to reference case # [redacted] After a couple of weeks of back and forth communication she advised me to go into a sprint store to have my phones diagnosedOn 4/I took my phone to store # [redacted] and had the technician there run diagnostic tests on the phone which took several hours to see if there is an actual issue with the phone and not the serviceUpon picking my phone back up from the store the technician advised me to get a booster box to strengthen the signal which would be sent by Sprint at not chargeOn 5/2/I was contacted thru text by a rep named [redacted] stating that she understood I was needing a booster boxI told her the issues Ive been having and she said that the booster box is only for data and not the actual service (calls and texts)We both agreed that this would not help because when I am home I'm connected to wifi so the booster would just be there for nothing5/10/ [redacted] contacted me again by calling this time but I received no missed call notification only a notification letting me know I received a new voicemailSince the visit at the Sprint store my service and phone are lagging even worse than beforeNothing has been resolved with my service and I'm still paying the billI'm beyond frustrated at this point.TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:I want my contracted with Sprint terminated with no penalties and without negative factors against my credit scoreI will willingly give back all cellular devices as well as the tablets I received from them Regards, [redacted]

Tell us why here...October 4, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO [redacted] Re: Revdex.com File # [redacted] , [redacted] Sprint Account: [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of Mr [redacted] submitted on September 14, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with the inability to receive a $monthly discount to offset his monthly lease charges associated with three lines of servicesAccording to Mr [redacted] he was informed that he was eligible for a $monthly discount; however, the discount continues to be removed from his accountMr [redacted] requested that Sprint review this matter and correct his billing invoice to reflect the above discount Sprint has thoroughly reviewed Mr [redacted] ’s concernsAccording to our records, Mr [redacted] activated phone numbers ending in ***, [redacted] and [redacted] on November 30, 2015, via Sprint’s leasing program and under Sprint’s Samsung Galaxy S32GB Lease 50% Off promotional offerPlease note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease Please note under the guidelines of the promotion eligible customers who lease a Samsung Galaxy SGB receive a $monthly service credit for monthsDue to an inadvertent error Mr [redacted] $monthly discount was not reflected on his November and December billing invoices, January, February, July and August billing invoicesAs such, Mr [redacted] received credits totaling $to offset the discount not received as reflected on the March, April and August billing invoicesLastly, the $monthly discount has been reapplied to Mr [redacted] ’s account as of September 14, We spoke with Mr [redacted] on September 22, 2016, to discuss this matter in detail and relayed the aforementioned information to himMr [redacted] confirmed understanding with the information and resolution provided himIn addition, he agreed to contact the undersigned directly at the phone number noted below, if he has any further questions or concerns regarding this materWe regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand p.m., Eastern Time Sincerely, /s/ Tracey [redacted] Tracey [redacted] Executive & Regulatory Services

November 18, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: [redacted] on behalf of [redacted] Revdex.com File # [redacted] Sprint Account # XXXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] on behalf of [redacted] This complaint was submitted to Sprint on October 28, We appreciate your assistance in bringing our customer’s concerns to our attention Ms***’s filing expressed her dissatisfaction with the balance reflected on her account According to Ms***, she is being billed incorrectly for services Mr [redacted] stated that her monthly invoice should not exceed $per month Ms [redacted] requested that Sprint research this matter, and correct the billing of her account Sprint has reviewed Ms***’s complaint We spoke with Ms [redacted] on November 15, During that call, she explained that on August 14, 2016, she took advantage of Sprint’s Buy One, Get One promotional offer for two iPhone 6s devices via Sprint’s Leasing program The promotional offer provides customers with a monthly service credit to offset the cost of the monthly equipment charge on the second device Ms [redacted] stated that she is not receiving the above-referenced monthly service credit of $to offset the monthly cost of the second device Please note monthly service discounts may take up to two billing cycles to be applied to the account Our records reflect that Ms [redacted] should begin to receive the $monthly service credit on her November invoice Ms [redacted] has agreed to contact the undersigned directly at the phone number noted below with any further questions and/or concerns in regard to this matter We apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] would like to further discuss this matter, she can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive & Regulatory Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: they have yet to fix the over charges & if it will not be fixed I can take my business else whereI spend too much money with them to be treated like crap! Regards, [redacted]