Sprint Corporation

January 13, Revdex.com Ward Parkway, Suite 401Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX*** Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Mr [redacted] regarding his Sprint account We appreciate your assistance in bringing our customer’s concerns to our attention In his inquiry, Mr [redacted] reports that when he signed up with Sprint he was promised $per phone line and up to $in reward cards to pay off his previous carrierWhen Mr [redacted] tried to register for the reward card he encountered issues and was unable to register for themAs a result, Mr [redacted] is requesting that he be provided the correct amounts promised with the two promotions that he was told he would receiveWe spoke with Mr [redacted] regarding his concerns on January 13, We explained that we have processed the registration for the Contract Buy Out reward cards and that he should receive reward cards totaling $by January 28, We also registered Mr [redacted] for the $Winback offer for the two lines ending in [redacted] and ***Once the registration is approved, he should receive a $per line account credit in the next to [redacted] cyclesMr [redacted] may check the status of the Winback registration at www[redacted] Mr [redacted] is satisfied with the resolution We regret any inconvenience that Mr [redacted] may have experienced as a result of this matter If I may be of further assistance, Mr [redacted] can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central TimeSincerely, Leland [redacted] *.Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBecause I keep getting the same response Regards, Marco O***

November 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] , which was forwarded to the Executive & Regulatory Services department for reviewWe regret any difficulty that she may have experienced while attempting to resolve her account concerns According to the information provided, Ms [redacted] states that she is dissatisfied with being informed that fraud activity has occurred on her account, and being informed that she has to visit a Sprint store to show her identificationShe further states that she did visit one of our retail stores to show proper identification, and she is still locked out of her Sprint account online Ms [redacted] indicates that she is dissatisfied with Sprint’s handling of the matter and is requesting that her account be unlocked We appreciate your bringing this matter to our attentionBased on a review of our records, a fraud alert was updated on Ms [redacted] ’s account due to suspicious online activity We completed our investigation and confirmed that fraudulent activity occurred on the referenced Sprint account, which was established in Ms [redacted] ’s name Therefore, as a precautionary measure, Ms [redacted] was required to visit one of our retail stores to provide proper photo identification We regret any inconvenience this issue may have caused We communicated with Ms [redacted] on November 15, 2016, and she stated, per our directive, she visited one of our retail stores twice to show her photo identification, which was scanned by one of our retail store representative Unfortunately, the store representative was unable to unlock her Sprint account online while she there We apologized for the delay in resolving this matter To resolve, we escalated the matter to our fraud department on November 16, After a full account review, Ms [redacted] ’s account was unlocked online the same dayWe attempted to reach Ms [redacted] to inform her that her account concerns have been fully resolved; however, we were not successful in reaching her We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve her account concernsShould there be any additional questions or concerns with this issue, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

In the information provided, Ms [redacted] stated that she ported-out her lines of services to another wireless service due to incorrect information she was provided regarding a phone promotional offer Ms [redacted] ’s account was assessed Lease cancellation and the Lease Device Purchase Amount chargesTherefore, Ms [redacted] requested that Sprint review these matters, and adjust her account accordingly In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website via www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Upon Ms [redacted] ’s device activation, she was provided with a clear disclosure of her equipment purchase, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her Lease Agreements, which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication or billing error regarding the terms of the charges assessed to her account on Sprint’s part As such, the charges reflected on her account are valid Upon further review of our records, phone numbers ending in ***, ***, [redacted] and [redacted] were ported-out to another wireless service provider on May 20, Since Ms [redacted] participated in Sprint’s Monthly Installment and Leasing program, her account was cancelled and automatically assessed Lease cancellation, Lease Device Purchase and Accelerated Amount charges totaling $1,as reflected on her June invoice During our conversation with Ms [redacted] on July 20, 2017, although we maintain that no credit is due, in an effort to amicably resolve this matter, we offered to take back the phones provided they are in good working condition and undamaged and waive her device cancellation chargesHowever, Ms [redacted] advised us that she has traded in three of the devices and the remaining device is damaged As a result, we must respectfully decline Ms [redacted] ’s request to apply an adjustment to her account We appreciate Ms [redacted] ’s taking the time to provide details of her experience with our Customer Care group We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that her concerns will be forwarded to the appropriate managerial staff for further review

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:my wife spoke to this man and tried to tell him our issues and he said he was going to only go off of the contract and no conversations or promises we were given by sprint. We told him about the iPhone 6s we paid off before we got the 7s and he said that we still owe them and we have been sending 60$ every month to pay those off like we were told by the employee. He told my wife those 60 were just going to sprint and not being applied to our account they didn’t even give us credit or let us know we were overpaying for nothing. We have sent him emails asking him to send us the contract that I supposedly signed for the new plan and he hasn’t even responded to us. An employee told us that we could freeze the account until our finances were good sprint cancelled our account and now wants us to pay almost 3000.00. We were promised one thing by their employees and now we are getting charged a ridiculous amount. I want to return them their phones and cut all ties with them. 2000$ is ridiculous for two phones we do not want to buy them. Before we were sent to Cole rooms we tried to call them so many times and we were never able to get through it only allows you to make a payment. My wife had to reach out to the collection agency through a letter and they were able to cancel collections. Sprint is a ridiculous company who are stealing and overcharging. Regards, [redacted]

October 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Tawnya [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsTawnya [redacted] We appreciate your forwarding our customers’ concerns to our attention In the inquiry, Ms [redacted] stated she purchased a device and received it on September 6, She further stated the device was defective and she returned it to a store on September 9, Ms [redacted] stated the device was a pre-order and she paid a $shipping fee, but was also billed for a shipping fee on her invoice She was also assessed the $device lease cost, a $restocking fee and an activation fee, which she is disputing As a result, she is requesting we review the matter We reviewed Ms [redacted] ’ account and confirmed she ordered a Samsung Note on phone number ending [redacted] via the Sprint Flex lease option The order was placed on our website on August 31, 2017, and there was a $shipping fee and $activation fee Ms [redacted] activated the device on September 6, 2017, and we confirmed she did return the device to the store on September 9, Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our products Customers can return their device to the point of sale within that time period for a full refund (day of the days starts the day after activation) Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tablets However, if the device is returned in its’ original unopened package, no restocking fee is charged Additionally, we will refund any activation fees within three days of activation This policy may not reflect the additional return policies of our authorized third-party dealers or retailers We confirmed Ms [redacted] paid $for the shipping fee at the time of her order The shipping fee reflects on her invoice as it is her receipt However, the $payment posted to her account to offset the charge As a gesture of goodwill, we issued credit of $to offset the shipping fee as Ms [redacted] did return the device The activation fee and restocking fee have also been credited to her account Additionally, the lease agreement was canceled on the Samsung Note 8, and the $device lease charge was also credited to Ms [redacted] ’ account The matter is addressed and resolved We regret any inconvenience Ms [redacted] may have experienced as a result of this matter If she needs further assistance with this concern, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

December 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Mr [redacted] regarding his Sprint account We appreciate your assistance in bringing our customer’s concerns to our attention In his inquiry, Mr [redacted] reports that he ported over lines to Sprint and that the billing was never correctHe also reports that he has been trying to get the issue resolved for monthsMr [redacted] says that he called in to setup a payment arrangement for paying his bill but was unsuccessfulMr [redacted] is requesting a payment arrangement to allow him to pay his bill As stated in our Terms and Conditions of Services, payments are due by the due date referenced on the invoice However, we realize that situations may arise that prevent customers from making the required payment by their due date and our Consumer Finance department can assist with payment arrangements if available However, not all payment arrangement requests can be honoredWe reviewed Mr [redacted] account and find that on December 2, 2016, he was advised that he had a payment arrangement established for December 1, 2016; however, no payment was madeMr [redacted] was advised that a 50% payment of the past due balance was necessary to establish another payment arrangement We spoke with Mr [redacted] on December 9, 2016, and he confirmed that due to the poor customer service he received he ported his numbers to another wireless carrierMr [redacted] ’ service is canceled; however, his account includes a remaining balance due to unpaid service charges as well as lease cancelations charges and end of lease purchase amounts Further, we were unable to confirm any billing issues Because the service is cancelled, we are unable to make a payment arrangement We regret any inconvenience that Mr [redacted] may have experienced as a result of this issue If I may be of further assistance with this matter, Mr [redacted] can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Analyst

May 11, RevDex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] filed on behalf of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] described unfavorable customer experiences from our representatives during his attempts to discuss a promotional and marketing concern, stating that he does not understand the charges and has been unsuccessful in receiving an explanationHe expressed further dissatisfaction that the charges are higher than he expected, and his calls were not escalated by our Customer Care department when he requested to speak with a supervisorMr [redacted] requested that we provide an explanation of the charges, as well as honor the amount that he was initially quoted We appreciate Mr [redacted] ’s taking the time to provide us with the details of his experiences with our Customer Care representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any misunderstanding that may have occurred related to Mr [redacted] ’s Sprint billingSprint is committed to protecting the privacy of our customersIn accor***ce with that commitment, we take measures to verify that any person contacting us about an account is authorized to discuss and/or make changes to that accountSpecifically, we require that each account has a PIN and that the account’s PIN or security question/answer is correctly verified before we discuss account information or make any changes to the accountAs such, we must first speak with Mr [redacted] and have him provide the aforementioned security information before we can discuss the account or assist with the concerns raised in his inquiry During our April 28, 2017, conversation with Mr [redacted] , we provided the referenced information and he agreed to notify his father, Mr [redacted] , to contact our office on May 1, Unfortunately, we did not receive a return call from Mr [redacted] , and our attempts to follow up with him via telephone and e-mail on May and May 4, 2017, were unsuccessfulHowever, we spoke with MrsLisa [redacted] , the spouse of the account holder on May 4, 2017, and she advised us that Mr [redacted] passed away three years agoWe extended our condolences for her loss, and she advised that she chose to keep the service active after he passed In accor***ce with our policy and guidelines, loved ones who handle the estate of our deceased account holders should notify Sprint and provide a death certificate so we can cancel their service and provide options for authorized users to establish service in their own nameBased on this information, we are unable to address the concerns in Mr [redacted] ’s inquiry without taking the appropriate steps to close the referenced account Mrs [redacted] accepted our response, and stated that she understood our positionHowever, we have not received a return call from her or Mr [redacted] If we can be of further assistance regarding these matters, Mrs [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst

April 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It My Concern: Sprint is in receipt of the above-referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Mr [redacted] stated that he contacted Sprint in December and requested his account to be cancelledHe stated that the representative advised him that it would be cancelled at the end of the billing cycle in January He stated he was advised that his final bill would be $ He stated he then discovered that one of his telephone numbers had not been cancelled as he had requested and he received a bill for approximately $and his account was sent to an outside collection agency He is requesting a resolution to these issues After completing a review of Mr, [redacted] ’s Sprint account from September to January 2017, we were unable to identify any billing errors Mr [redacted] ’s balance in the amount of $consists of unpaid monthly recurring charges We spoke to Mr [redacted] on April 3, and provided him with the above-referenced information At his request, we cancelled the number ending in [redacted] effective immediately In an effort to reach an amicable resolution, we offered and Mr [redacted] accepted a courtesy credit in the amount of $300, which was applied to his account After the credit was applied, the adjusted balance was $ Mr [redacted] made a payment with his credit card in the amount of $ His account is now closed and reflects a zero balance He stated that he considers the issue resolved to his satisfaction We appreciate Mr [redacted] taking time to provide details of his experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that his concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused If we can be of further assistance, we can be reached at the Executive & Regulatory Services department toll-fee at ###-###-#### I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon RExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] now I have everyone and their mother from sprint calling me this whole deal was a bad upgrade gone wrong and they won’t admit it and are still charging me

April 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] disputed the $Account Spending Limit fee assessed to her account She requested a refund for said fee The Sprint Spending Limit Program is designed as a convenient service to help you monitor your account spending Sprint helps Spending Limit customers manage their wireless bill by setting up preset spending limits and alerting you via a text message when you are near, at, or over your limit Our system will electronically monitor and may interrupt her service when the account balance is not paid timely A courtesy text message will be sent to the primary phone on the account when percent of the spending limit is reached If a payment is not made, and the account balance reaches the spending limit, outgoing calls from the primary phone will be routed to our automated system, which will allow our customer to obtain the current balance and make a payment Once the account balance exceeds the spending limit, inbound and outbound calls to the mobile numbers on the account, as well as any Direct Connect and voicemail services, may also be blocked The ASL account is assessed a monthly fee of $unless account is enrolled in automatic recurring payments and eBill Service interruptions can be avoided by paying the balance due in full as soon as the invoice is received, remaining within the allotted monthly service plan minutes, and refraining from incurring excessive Directory Assistance Plus or roaming charges These charges are calculated to the account on a daily basis and can lead to service interruption at any time during the billing cycle, whether or not an invoice has been received If usage continually exceeds the minutes in the service plan, other options may need to be explored Sprint will waive the $Spending Limit Program fee for customers who enroll in our recurring automatic payment and e-Bill programs Customers can setup recurring automatic payment and enroll in e-Bill via www.sprint.com by logging on to their My Sprint account, or may contact our Customer Care department by dialing *from their Sprint device to request that a recurring automatic payment and e-Bill enrollment form be sent to their address on record If recurring automatic payments or e-Bill are cancelled, the fee will be applied to the customer’s account We regret any misunderstanding that may have occurred related to Ms***’ Sprint billingOur records reflect that Ms [redacted] activated services with Sprint with a spending limit based on the results of the credit evaluation performed when she established service with us on August, 20, Our records further indicate that Ms [redacted] was removed from the Account Spending Limit program on June 9, We spoke with Ms [redacted] on March 28, 2017, and advised her that her account was removed from the Account Spending Limit program on June 9, As a result, we have not assessed the disputed $fee since that date and no refund is warranted We regret any inconvenience this matter may have caused Ms*** If we can be of further assistance related to this concern, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

February 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with the length of time taken for us to provide reimbursement owed to her for final charges assessed by her previous service carrier as part of a recent Sprint promotion She requested that we provide full payment of the remaining balance due to her previous carrier We regret any delay or misunderstanding that may have occurred regarding our referenced Contract Buyout offer That promotion offers qualifying customers who port their mobile numbers from specific service carriers to new lines of Sprint service the opportunity to receive prepaid gift cards to reimburse Early Termination Fees or other eligible final charges after providing appropriate documentation Our records reflect that Ms [redacted] did not properly register for our Contract Buyout offer and that, based on the documentation she provided, we approved her qualification for reimbursement of $ We spoke with MrGenaro [redacted] , an authorized user on February 8, 2017, and advised him of the above-referenced information Regrettably, Mr [redacted] reiterated his dissatisfaction with our not meeting the full amount of his final billing from his previous provider, and agreed to provide our office with the necessary documentation for further review After receipt of the bill information, we completed the registration and honored the contract buyout promotional offer for his remaining phones lines, totaling $ We informed Mr [redacted] on February 17, 2017, that he should receive all four gift cards between March 1, and March 15, We regret any inconvenience this matter may have caused Mrand Ms [redacted] and are pleased that we were able to resolve their concerns to their satisfactionIf we can be of further assistance related to this concern, they can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext####I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna J [redacted] Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I also sent this message to Sprint I just wanted to touch base with you. I was on vacation when you called originally, and I went into two different [redacted] stores trying to get the invoice you requested. I was told I had to go to a corporate office for them to print the bill, and I was nowhere near one. I just got off the phone with [redacted] and was told it may take up to 2 weeks from today to receive the invoice. I will be waiting for it to arrive, and I will send it as soon as I have it in my possession. Thank you, [redacted] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Providing sprint submits verification of closed account with zero balance owedI accept Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

August 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’s inquiry, she changed her service plan and added another line of service on July 12, taking advantage of a Buy One Get One (BOGO) promotion; however, her subsequent bill was higher than expected She is disappointed with the manner in which the BOGO promotional credit awards, as well as with the level of customer service she received while attempting to address her concerns We had the p [redacted] of speaking with Ms [redacted] regarding her billing and service concerns on August 22, 2016, and reviewed her billing in detail We explained that the BOGO promotional credit will award mid-month, immediately reducing her balance at that time The first $BOGO adjustment awarded on July 12, had an immediate balance impact, and is reflected on page one of her August bill In addition, we explained that her August bill was higher than due to the $Activation Fee assessed when she activated the second line of service Ms [redacted] confirmed her understanding of our billing practice, and as a courtesy, we applied a $account credit, which represents half of the Activation Fee plus taxes We appreciate Ms [redacted] for taking the time to provide us with the details of her experience and assure her that delivering exceptional customer service at every level remains our priority Customer feedback is invaluable and consistently used as we re-evaluate our processes and training curriculum We regret any inconvenience Ms [redacted] may have experienced as a result of this matter and appreciate her continued patronage If she needs further assistance with this issue, I can be reached toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Analyst

June 23, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: The inquiry referenced above has been forwarded for our review We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received in Ms [redacted] ’s rebuttal, she stated that she does not agree with our previous responseIn her original filing, she stated that she remitted a cash payment of $on March 16, and $payment on March 17, 2017, using the automated payment machine at one of our retail locations, however, on both occasions, the machine malfunctioned and did not provide any proof of paymentMs [redacted] stated that because those payments did not post to her account, she requested that we credit her account $1,for her cash payments We regret any difficulty Ms [redacted] may have experienced with our noted automatic payment machine However, as we explained during our May 18, 2017, conversation with her, we have no record of the two cash payments she stated that she made on March or March 17, 2017, respectively Based on additional information she provided, we agreed to review the matter further and follow up with herWe contacted the manager of the referenced retail location and confirmed that all of the money remitted to the in store payment machine is accounted for daily and that no recent malfunctions or discrepancies have occurred As such, we are unable to identify any error on the part of Sprint related to Ms [redacted] ’s disputeDuring our May 22, 2017, conversation with Ms [redacted] , we explained the information outlined above and advised her that we must respectfully decline her request We also invited her to provide any additional validation she may have to substantiate her paymentsWhile Ms [redacted] may not agree with our response to her inquiry, we believe that we have fully addressed her reported concerns However, if we can be of further assistance with this matter, or if Ms [redacted] can provide additional information for our consideration, she can contact me by calling Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central TimeSincerely, Tobias T.Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:they cannot close my account It is against the law I really need services Regards, [redacted]

September 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: The above-referenced inquiry of Mr [redacted] has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with our discontinuation of subsidized device pricing Mr [redacted] is requesting he be eligible to upgrade at no charge We regret any possible misunderstanding that may have occurred regarding Mr [redacted] ’s upgrade concerns Sprint no longer offers two-year pricing on handsets or tablets for consumer accountsSprint is simplifying our device purchase experience by allowing our customers to lease or purchase their favorite device in monthly installments While we no longer offer subsidized (2-year) device pricing, we are pleased to continue to offer a variety of affordable options for the latest smartphones including leasing and installment billing We attempted to contact Mr [redacted] via telephone and e-mail on September 6, 2017, and September 7, 2017, to outline the aforementioned information Unfortunately, we were unable to reach him, and he has not returned our calls In order to address Mr [redacted] ’s current device upgrade options in further detail, it will be necessary for us to speak with him Regrettably, two-year subsidized pricing is no longer available on Mr [redacted] ’s account As a result, we must respectfully decline his request for device upgrade via this past program If we can be of further assistance with this matter, or if Mr [redacted] reported issues remain unresolved, he can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, [redacted] *Executive Services Analyst

July 19, To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] ***, which was forwarded to the Executive & Regulatory Services department for review We appreciate your bringing our customers’ concerns to our attention In the information provided, Ms [redacted] states that she made arrangements to extend her payment due date until July 14, 2016; however, she indicates that her service was interrupted on July 7, Furthermore, she notes that she requested to escalate her concerns and indicates that she was denied that opportunity As a result, she is dissatisfied with the level of customer service she has received and is requesting assistance with her payment arrangement concerns We attempted to contact Ms [redacted] via phone and email on July 15, 16, and 18, 2016, but we have been unable to reach her We also mailed correspondence to her home address alerting her of our need to speak with her regarding her account concerns Unfortunately, we have not received a response to the aforementioned contact attempts Based on the information noted in the complaint, we reviewed our account records and determined that Ms [redacted] spoke with one of our Customer Care supervisors on July 7, 2016, who applied a one-time credit to her account and restored her services As such, her concerns appear to have been resolved We appreciate Ms***’s taking the time to provide us with the details of her recent experience and assure her that our Customer Care department is fully trained and capable to handle even the most complex customer service and billing issues However, we have an established escalation process for those customers who need additional assistance or have concerns that cannot be resolved by our representatives We regret that her concerns were not initially escalated, as requested, and will ensure that the appropriate feedback is provided Feedback such as Ms***’s is invaluable and serves as the basis for improvement of our training and processes We regret any inconvenience Ms [redacted] may have experienced while attempting to resolve her account concerns In the event that she needs additional assistance, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, [redacted] *Executive Services Analyst

May 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] *** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] ***, submitted on April 24, We appreciate your assistance in bringing our customers’ concerns to our attention Based on the information received from Ms***, she states that she has had an unfavorable customer experience while attempting to address her bill and chargesShe states that when she started service with Sprint she was quoted a monthly bill of $before taxShe states that her Monthly Recurring Charges (MRC) have not reflected that amount and is requesting to cancel her services with waiver of all fees We spoke with Ms [redacted] on May 5, 2017, regarding her billing concernsShe advised that this matter has been resolvedWe have reviewed the account in question and confirmed that on February 5, 2017, all lines were placed on the [redacted] Simple Choice 6GB 50% Off plan with promotional pricing offered until May 31, Furthermore, she received a total credit in the amount of $on February 5, As a result of this action, this matter has been fully addressed and resolvedWe appreciate Ms [redacted] for taking the time to provide us with details of her recent customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processesWe regret any frustration this matter may have caused If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToya [redacted] Executive Services Analyst