Sprint Corporation

August 23, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, B *** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsB ***, submitted on July 24, We appreciate your assistance in bringing our customers’ concerns to our attentionIn Ms***’s filing, she stated that she had an unfavorable customer service experience while attempting to address a promotion that she states that she took advantage of in March when she upgraded lines ending in [redacted] and ***She states that she was advised that there would be a monthly credit applied to the account for the devices; however, after receiving her bill she noticed that she was not receiving the credits for the phonesShe states that she called in multiple times and received inconsistent informationMs [redacted] is requesting that she receive a $monthly credit for the two phones that she upgraded on an 18-month lease We spoke with Ms [redacted] on August and 11, 2017, regarding her concernsOur office was able to confirm that the offer extended was the iPhone on us with Lease and Trade In Promotion; however, this was a targeted offer that was only available for the line ending in ***Based on our findings, we applied a one-time lump sum credit totaling $to emulate the offer the line ending in ***With this credit, the account currently has a credit balance of $Ms [redacted] understands that once the credit balance is depleted, she will resume responsibility for monthly payments associated with the iPhone on line ending in ***We appreciate Ms [redacted] for taking time to provide details of her experience with our customer service representativesWe are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processesWe regret any frustration this matter may have caused If I may be of further assistance regarding this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central TimeSincerely,LaToyaP.LaToya P.Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: The problem still exists I cannot access my account online Tobias sent another procedure to try, but it did not apply to me See attachment Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Regards, [redacted] ***

September 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal complaint to our response from Ms [redacted] *** We regret the circumstances that led Ms [redacted] to contact your office again According to Ms***’s follfiling, she states that she is not rejecting our response because Sprint did attempt to resolve the matterMs [redacted] states that she has had an unfavorable customer service experience while addressing a promotion that she states she took advantage of in March when she upgraded lines ending in [redacted] and *** She states that she accepts the resolution presented, but she did not require an upgrade and felt misled We are continually seeking ways to improve the quality of service provided to our customers Our representatives are required to attend extensive training classes before being released to answer calls from our customers Additionally, calls are regularly monitored to ensure that our representatives meet or exceed our expectations for providing world-class customer service We spoke with Ms [redacted] on August 29, 2017, regarding her concernsWe are committed to providing excellent service on every contact with every customer and regret any possible misunderstanding that may have occurred related to Ms***’s promotion concerns Please be assured that we take every inquiry seriously and that we appreciate Ms***’s feedback We regret any frustration this matter may have caused If I may be of further assistance regarding this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToyaPLaToya P Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Kimberly D [redacted]

To Whom It May Concern: Sprint is in receipt of the inquiry referenced above, filed by Ms [redacted] regarding our Boost Mobile product We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms*** purchased an iPhone 5c in cash with a third-party Boost Mobile dealer, citing that she received it in a shrink wrap box under the impression that the phone was new She indicated that the phone did not work and took her phone to [redacted] the manufacturer and they confirmed that the phone was initially purchased in The phone was refurbished but sold new and the store is not doing anything to replace her phone She requested a new replacement phone so that it comes with a warranty We are dedicated to providing superior service and products, and we stand behind our commitment with a 14-day unconditional return policy on all our equipment purchased from our website, www.BoostMobile.com Customers can return equipment purchased from our website for a full refund, less shipping and/or restocking charges, if applicable Further, the return options for any device purchased from a third-party retailer would be bound to the policies of that location During a previous conversation on April 13, 2016, discussion with Ms [redacted] we explained the information detailed above As outlined in our Boost Mobile Terms and Conditions, Boost Mobile devices are sold with a one-year manufacturer’s warranty Boost Mobile does not manage those equipment warranties; therefore, any warranty repair or replacement inquiries should be directed to the equipment manufacturer, not Boost Mobile Therefore, we are unable to identify any error on the part of Boost Mobile in this matter Furthermore, as a demonstration of our commitment to excellence and as a one-time courtesy, we offered to provide a complimentary device for her to continue using her service while she works with the manufacturer to address the warranty related concerns she has with her equipment manufacturerDuring a recent follwith Ms [redacted] on April 18, 2016, we were unable to reach her and confirm receipt of her complimentary device If Ms [redacted] has any questions regarding this matter, she can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 10:a.mand 6:p.m., Central TimeSincerely, [redacted] *Executive Services Analyst

May 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] - [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] -*** We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Mr [redacted] states he purchased his devices at full price; therefore, he believed that he should not have been under contractHe states that he cancelled his services due to service issues and that he was told no additional charges would be accrued at that timeAs a result, Mr [redacted] is requesting that we correct the cancellation fees he believes were charged in error We regret any possible misunderstanding that may have occurred related to Mr***’ service agreementsWe further regret the circumstances which led to his decision to cancel his Sprint serviceOur records reflect that Mr [redacted] accepted two Sprint service agreements on December 21, 2015, for phone numbers ending in [redacted] and *** As a benefit of the aforementioned agreements, Mr [redacted] was provided with a significant discount off the cost of his new device purchases that were activated on the two aforementioned lines of serviceBecause Mr [redacted] canceled his service effective February 17, 2017, prior to the fulfillment of the agreed-upon term, his account was automatically assessed a $Early Termination Fee per line We spoke to Ms [redacted] on May 12, 2017, and explained our aforementioned findingsAlthough we were unable confirm a Sprint error, in effort to reach an amicable resolution, and as a goodwill gesture, we offered to issue a one-time credit of $to offset half of the two Early Termination fees Ms [redacted] understood the outlined information; however, she requested additional time to allow her to discuss it with Mr [redacted] prior to accepting our offer Consequently, our offer is available to Mr [redacted] for days Based on the information outlined above, we believe this matter has been fully addressed For further assistance with this matter, or should the ***es like to accept the aforementioned resolution offer, I may be reached by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Leslie [redacted] Executive Services Analyst

Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers' concerns to our attention In the information received, Mr [redacted] advised that he canceled his recent Sprint equipment order due to a delivery concern and expressed his dissatisfaction with the delay in obtaining his refund for his order payment He requested that we process that refund We regret that Mr [redacted] experienced delays in receiving his ordered Sprint equipment and in receiving his requested refund Our research revealed that incomplete address information was provided during the equipment purchase, which resulted in delays with the automated order and return processing Our records reflect that Mr [redacted] ’s order was canceled on August 2, 2016, and the equipment return to our warehouse was confirmed on August 9, Mr [redacted] ’s $refund was initiated on that date to be processed within business days of the equipment return, pursuant to the Sprint Satisfaction Guarantee During our August and 18, 2016, conversations with Mr [redacted] , we confirmed the information outlined above We also advised that we arranged for his $refund to be expedited and forwarded to his payment card bank on August 18, 2016, but that he should allow up to five business days for the refund to be reflected by his bank We then informed Mr [redacted] that his Sprint account is in closed status and reflects a zero balance We regret any inconvenience this matter may have caused Mr [redacted] , as well as his decision not to pursue activation of new services with us If we can be of further assistance with this issue, Mr [redacted] can contact me directly by calling our office toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We we accept this resolution as a way to correct the billing Regards, [redacted]

February 12, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] - [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the supplemental inquiry filed by Ms [redacted] - [redacted] , which was forwarded to the Executive & Regulatory Services department for reviewWe appreciate the opportunity to reevaluate our prior responseIn her subsequent inquiry, Ms [redacted] - [redacted] states that she returned the device in question and disagrees with Sprint’s defense of its employee’s actions We attempted to reach Ms [redacted] - [redacted] by phone and email on February and 5, 2015, and received an email response stating that this was not a convenient time to discuss her account concernsIn order to bring about final resolution to her concerns, we confirmed that the device in question was returned to one of our retail locations, and as such, credits totaling $($for the equipment and $86.73, as a courtesy) have been appliedWith these credits, the account is now canceled with a zero balance We regret any misunderstanding that may have occurred regarding this issue and appreciate her feedback regarding her experienceWe assure Ms [redacted] - [redacted] that Sprint has no higher priority than its customersThe telecommunications industry is extremely competitive and we realize that the quality of products and the level of customer service we provide will define our successHer feedback will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that Ms [redacted] - [redacted] may have experienced and that we have lost her business, as a resultIf she needs further assistance with this matter, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand 4:p.m., Central Time Sincerely, Alethea B Executive Services Analyst

October 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Paulie [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, MrPaulie [redacted] stated that Sprint continued to charge him even though the devices were paid off He further states he was placed on two contracts in error as he brought the phones to Sprint Further, Mr [redacted] states that we did not apply a promised credit Mr [redacted] desires to have the bill cleared We spoke with Mr [redacted] on September 28, He confirmed that he was aware of the cancelation charges associated with line ending in [redacted] and has paid accordingly for that line We reviewed his concerns and made adjustments for the other lines as we confirmed that they were returned or not on Sprint Installment Billing Agreements After all adjustments were made, we confirmed that the remaining account balance of $is for two Installment Billing Agreements for accessories he had purchased during his time with Sprint Mr [redacted] agreed to pay the remaining balance over time Mr [redacted] confirmed that the adjustments made resolve his billing dispute We regret any frustration this matter may have caused If Mr [redacted] requires additional assistance, I can be reached at the Executive & Regulatory Services department at our toll-free number, ###-###-####, extension *** I am available Monday, and Wednesday through Saturday, between 7:a.mand 3:p.mCentral Time Sincerely, Travis M Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Vera [redacted]

June 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] D [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] D [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] is disputing the validity of the device lease agreement for her Apple iPad mini, citing that she was advised that she was paying $a month for an installment agreement and that she would own the tablet once she pays off the installment in full She is requesting that we change the lease to an installment agreement We regret any possible misunderstanding that may have occurred regarding Ms [redacted] ’s Sprint lease agreement Our records reflect that Ms [redacted] entered into lease agreement [redacted] for the Apple iPad Mini device on September 19, 2015, paying $a month for twenty-four months Should she decide to keep the device, she has a $purchase option During our June 10, 2016, discussion with Ms [redacted] , we explained the information above and informed her we are unable to cancel the lease agreement or convert it to an installment billing option after the 14-Day Sprint Guarantee However, due to any possible misinformation or misunderstanding that may have occurred related to the lease agreement, we offered to cancel the lease agreement which accelerated billing of the lease balance of $and the $device purchase option We applied credit totaling $to offset the device purchase amount and the applicable taxes, and Ms [redacted] remitted payment for the account balance totaling $on June 13, 2016, which was a result of the accelerated lease charges and her current account balance of $ We regret any inconvenience these matters may have caused Ms [redacted] If we can be of further assistance related to these concerns, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

March 21, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: Revdex.com File # [redacted] , *** [redacted] Sprint Account # XXXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on March 8, We appreciate your assistance in bringing our customer’s concerns to our attention Mr [redacted] ’s filing expressed his dissatisfaction with the inability to receive a $credit after returning his Samsung Galaxy Note device in exchange for a Samsung Galaxy SEdge device Mr [redacted] requested that Sprint review this matter and adjust his account accordingly We regret any difficulty Mr [redacted] may have experienced with the replacement of his recalled Samsung device Sprint has no higher priority than our customers, and customer safety while using our products is synonymous with that priority Sprint worked closely with Samsung to notify customers of the potential battery issue with the Samsung Galaxy Notedevice and to ensure that options were in place for customers who purchased that model to immediately exchange to a different device model Sprint has reviewed Mr [redacted] ’s complaint and spoke with him on March 9, 2017, regarding his billing concerns Based on the manufacturer recall for the Samsung Galaxy Note device, upon returning the Samsung Galaxy Note device, Sprint customers should receive a refund for any down payment, equipment payments and taxes made at the time of purchase for the device The refund may take up to thirty days and will appear as a bill credit In addition, no down payment is required for customers who exchange from a Samsung Galaxy Note device to a device of equal or lessor value The recall also includes that customers who purchase a Samsung device in exchange for their Samsung Galaxy Note device will receive a $promotional service credit on their Sprint account within three bill cycles, after returning the Samsung Galaxy Note device We spoke with Mr [redacted] on March 9, Mr [redacted] stated that he paid a $deposit upon purchasing his Samsung Galaxy Note device He also confirmed that he received a $Samsung credit on October 5, Therefore, to mutually resolve this matter, Sprint applied a $credit to his account to offset the cost of the remaining disputed credits Mr [redacted] expressed his satisfaction with the resolution for this matter We regret any inconvenience this matter may have caused Mr [redacted] If Mr [redacted] would like to further discuss this matter, he can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive & Regulatory Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***- [redacted]

August 8, [redacted] Revdex.comWard Parkway, Suite 401Kansas City, MO 64114Re: Revdex.com Case [redacted] Complaint of [redacted] M *** Sprint Case [redacted] Dear Mr***: Sprint is in receipt of the above-referenced complaint of Ms [redacted] M ***, regarding Sprint account XXXXX *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with the level of customer service she received while trying to have her bill correctedMs [redacted] claims that she was aware of a $balance on her Sprint account, but an outside collection agency notified her she owes $64.83.We appreciate Ms***’s taking the time to provide us with the details of her experience with our Customer Care representatives Please be assured that we value customer feedback and that her concerns have been forwarded to the appropriate managerial staff for further review.We regret any miscommunication that may have occurred regarding the final balance for Ms*** Unfortunately, we were unable to locate the $balance she mentioned We verified that she owed a balance of $based on her final invoice in May of of $and late fees billed on the next three invoicesMs [redacted] ported out on May 4, and her May reflected charges for the dates May through June 1, However, due to any miscommunication that may have occurred and to demonstrate our commitment to excellence, we have agreed to charge Ms [redacted] for the days of service she used while with Sprint on her May invoiceThis brought Ms***’s balance to $13.06, which Ms [redacted] paid while on the phone with us We are pleased that we were able to resolve these concerns to Ms***’s satisfaction If we can be of further assistance regarding these matters, you or Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am generally available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely,Dianah A.Executive Services Analyst

October 6, 2016 RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Re: BBB File [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced... inquiry of Ms. [redacted] . We appreciate your assistance in bringing our customers' concerns to our attention. In her inquiry, Ms. [redacted] expressed dissatisfaction with conflicting information provided to her regarding the ability to use her Sprint device for internet browsing while on a call and her eligibility to upgrade to an iPhone 7 device as a benefit of her current device lease. She also advised that she has been unable to obtain a copy of her device lease one of our sales representatives has not called her back as expected. She requested that someone from Sprint contact her to address those unresolved concerns. We regret any misunderstanding that may have occurred regarding Ms. [redacted] ’s referenced network usage feature. Although there may be instances in which internet browsing while on a call is possible on the Sprint network, it has never been a marketed feature of our network, and is not a feature that we have offered. During our September 30, 2016, discussion with Ms. [redacted] , we explained the information outlined above. However, based on the nature of her remaining reported issues and because she is an end-user on another person’s account, as she confirmed, we explained that we are unable to discuss any account-specific information with her without first obtaining authorization to do so from the accountholder. In order to fully address Ms. [redacted] ’s remaining account-related issues, we attempted to contact the noted accountholder to obtain account security authentication via the voice and e-mail contact methods reflected on the account. Unfortunately, our attempts on September 23 and 30, and October 5, 2016, were unsuccessful. In addition, we sent a letter to the accountholder at the address of record on October 5, 2016, acknowledging receipt of this inquiry and inviting the accountholder to contact us. We regret any inconvenience these matters may have caused Ms. [redacted] . If we can be of any further assistance with these issues, we ask that the accountholder responsible for Ms. [redacted] ’s services contact me directly by calling our office toll-free at ###-###-####, ext. ***, and referencing case [redacted] . I am available from 7:30 a.m. to 3:30 p.m., Central Time, Monday through Friday. Sincerely, Stan S. Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I received different information from every employee I spoke with I'm not sure who Catherine spoke with for her to say there was no miscommunication I still can't believe the [redacted] ***, who works at the store told me to add a line instead of trying to help me out Once again, why would I add another line and continue paying for another line I'm not using Asurion, puts the finger on Sprint, and then of course changes their story I've been with Sprint for many years, and every time I call, they mention how grateful they are that I'm a loyal customer It's unfortunate, that Sprint is not loyal to their customers I have a total of lines with sprint and the best that Catherine could do was give me credit for a month What a joke Unfortunate, Catherine ***, made my decision much easier to have to cancel my time with Sprint and move to [redacted] Too bad Regards, [redacted] ***

We appreciate your assistance in bringing Mr [redacted] 's concerns to our attention In the information received, Mr [redacted] disputed the $device upgrade fee and the $monthly service charge assessed to his Sprint account after obtaining a new Sprint device at one of our third-party retail locations, citing that he was not advised of either of those charges at the time of the retail transactionAs a result, he requested that we remove those charges from his accountMr [redacted] also expressed his dissatisfaction with our Sprint specialists referring him back to the third-party retail store to discuss the matter We are continually seeking ways to improve the quality of service provided to our customersOur representatives are required to attend extensive training classes before they are released to assist our customersAdditionally, transactions are regularly monitored to ensure that our representatives meet or exceed our expectations for providing world-class customer service As we discussed with Mr [redacted] on April 4, 2016, we regret any misunderstanding that may have occurred regarding the terms of his January 30, 2016, equipment purchase and the subsequent billing of the disputed $monthly charges, as well as a $device upgrade feeAlthough he indicated that the charges were not disclosed to him at the point of sale, records received from the authorized third-party retail store reflect that the information was disclosed to him and that he acknowledged the service plan pricing information, including the $Subsidized Phone Charge and the $Device Upgrade Activation FeeIn addition, he accepted a two-year Sprint Subscriber Agreement, consenting to retain a qualified service plan for two years from that date in exchange for our providing a $discount and/or rebate off the cost of his new iPhone 6S Plus, Gigabyte (GB) device purchaseSprint mailed a summary of the sale information to Mr [redacted] on January 31, As Mr [redacted] indicated in his Revdex.com filing, Sprint invited him to return his newly-purchased device within days of purchase via our Sprint Satisfaction Guarantee if he did not agree with the terms of the sales transaction or if the device did not meet his needs or expectationsMr [redacted] confirmed that he did not exercise the Sprint Satisfaction Guarantee within days of the sale Sprint advertises that the $Sprint Unlimited for iPhone service plan, on which Mr [redacted] ’s service is active, is a non-contract rate planService plan details communicated to customers advise that Subscriber Agreement customers are ***gible to this service plan but will incur a $Subsidized Phone Charge for the duration of the Subscriber AgreementUpon satisfying the Subscriber Agreement, the $Subsidized Phone Charge ceasesIn addition, customers are welcome to select a qualified service plan at any time to avoid the charge Based on the information provided and explained above, we are unable to identify any error on the part of Sprint that would warrant any credit toward the disputed chargesHowever, we offered to apply one-time credits totaling $to Mr [redacted] ’s Sprint account to offset an amount equivalent to the disputed Subsidized Phone Charge for eight monthsRegrettably, Mr [redacted] declined our offer While it is our goal to resolve all matters brought to our attention, we regret that we were unable to do so in this caseIf we can be of any further assistance with these matters, Mr [redacted] can contact me directly by calling our office toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, [redacted] * Executive Services Analyst

From: Alexander Tu<[email protected]>Date: Tue, May 24, 2016 at 2:02 AMSubject: RE: You have a new message from the BBB of Greater Kansas City in regards to your complaint #11453688.To: RevDex.com <[email protected]>Hello,This is the notification about my... complaint against Sprint has been resolved. Please update and concludes my initial filing. Thank you for the support with my complaint. Sincerely