Sprint Corporation

September 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Carmen [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsCarmen [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] states she had an unfavorable customer service experience while she requested a payment arrangement to avoid an interruption to her services; however, her services were still interrupted As a result, she requested for the matter to be addressed We regret the circumstances that led to Ms [redacted] ’s filing of this complaint Our records reflect that Ms [redacted] contacted our Customer Service department on August 16, 2017, with a request for a payment arrangement Due to the payment arrangement due date requested by Ms [redacted] , a partial payment was required Unfortunately, Ms [redacted] was unable to make the payment needed, therefore, a payment arrangement was not completed On August 17, 2017, a restriction was placed on the outgoing calls on phone number ending in ***, as part of our collection process Our records indicate that later that day, Ms [redacted] processed a payment for the balance in full and the restriction was removed During our discussion with Ms [redacted] on August 30, 2017, we outlined our aforementioned findingsMs [redacted] expressed her understanding of the outlined information; however, she expressed her dissatisfaction with her experience while she attempted to have the matter addressed and with our payment arrangement process We appreciate Ms [redacted] for taking time to provide details of her customer service experience related to her payment arrangement We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused Ms [redacted] , and we appreciate her continued business If we can be of further assistance with this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Leslie [redacted] Executive Services Analyst

April 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on April 7, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] her dissatisfaction with the inability to receive promotional service credits as part of Samsung’s Buy-One-Get-One (BOGO) promotional offer for her iPhone Plus Silver 16GB device associated with phone number ending in ***Ms [redacted] stated that she visited a local Sprint Retail Store location and was advised that she could purchase an iPhone and Samsung devices as well as participate in Samsung’s Buy-One-Get-One (BOGO) promotional offerTherefore, Ms [redacted] requested that Sprint review this matter and honor the promotional offer Sprint has reviewed Ms***’s complaintOur records reflect that Ms [redacted] purchased an iPhone Plus Silver 16GB device associated with phone number ending in [redacted] via Sprint’s Monthly Installment Billing program on June 30, Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet deviceCustomers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed deviceThere are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay Upon activation of service, Ms [redacted] was provided with a clear disclosure of her equipment purchase, and all other applicable fees and chargesFurthermore, we were able to locate signed copy of her electronic service agreement as well as respective Lease and Installment Billing Agreements which includes a description of the charge(s) in questionBased on our review, we were unable to identify any miscommunication regarding the terms of Ms***’s plan or other monthly charges on Sprint’s part during the activation of her current plan Please note that Samsung’s Galaxy Sor SEdge Buy-One-Get-One (BOGO) promotional offer was effective on August 5, through August 18, 2016, and extended until from August 29, through September 22, Qualifying customers who participated in Sprint’s Samsung Galaxy Sor Sedge Buy-One-Get-One (BOGO) promotional must purchase two Samsung Galaxy Sor SEdge devices via a Lease or Installment Billing AgreementHowever, if a customer is upgrading one line of service, a new line is required for the second device to qualify for the promotional service creditRegrettably, Ms [redacted] is ineligible to participate in the BOGO promotion since she purchased an iPhone Plus Silver 16GB device associated with phone number ending in ***Please be advised that the aforementioned device does not meet the qualifying criteria of the promotion as it is an Apple manufactured device and is not combinable with Samsung’s Buy-One-Get-One (BOGO) promotional offer We regret any misunderstanding that may have occurred with regard to our promotional offersBased on our account review, we must respectfully deny Ms***’s request to provide her promotional service credits as part of Samsung’s Galaxy Sor SEdge Buy-One-Get-One (BOGO) promotional offer for her iPhone Plus Silver 16GB device associated with phone number ending in ***In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We spoke with Mr [redacted] on April 13, 2017, to discuss Ms***’s concerns in detail and relayed the aforementioned information to himAlthough, Sprint sustains no further credit or compensation is due; in order to provide an amicable resolution and closure for this matter, as an exception and a one time courtesy we offered an adjustment of $to offset the current balance reflected on the accountHowever, Mr [redacted] did not confirm of our offerShould Ms [redacted] wishes to accept our proposed offer, we encourage Ms [redacted] or Mr [redacted] to contact the undersigned directly at the phone number noted below within days from the date of this response We regret any inconvenience this matter may have caused Ms***If we can be of further assistance, Ms [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, David H Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Sprint company and it's employees are not honest in advertising and their plight to so call help customersI originally spoke to a representative set up by Michel and I reported back to Michel the information that was given to me and it did not match the information Michel presented after the so called checking into the situation with dropped callsI will inform everyone I know about this despicable company and their poor customer serviceThe representatives, Michel tell lies to benefit the companyI am not willing to drive minutes again to a location that may or may not be able to help meI do not need to pay additional monies for their equipment protection plan when my phone is still under warranty, again displaying their despicable anticsI am not satisfied as I did not receive an resolution only excuses about why the diagnostic representative who looked into the dropped calls, information was not what she reported back to MichelI will place signs everywhere to display DO NOT OBTAIN SERVICES WITH SPRINT, THEY ARE LIARS AND HAVE DEFECTIVE PHONES AND THE WORST COVERAGE OF ALL CELLULAR SERVICES, I have contacted the Attorney General's office to look into defective equipment, bate and switch tactics of SprintI will use every media outlet to insure others are not duked by SprintThere has been no resolution, only lies and he said she said The coverage is beyond poor, customer service from the Executive office is just as worst as the lower level employees and they overcharge customers, then give a story of the store where you purchased the phone and service from was not aware of the additional charges at the time of your purchase, that does not sound like an honest and up front businessThe problems with the phones have been continual and I have contacted them several times, without resolution Regards, [redacted] ***e

Tell us why here...January 12, 2017 Consumer Specialist Kansas City RevDex.com [redacted] Re: BBB Case [redacted] , [redacted] Sprint Account [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the... above-referenced complaint of Ms. [redacted] submitted on December 19. 2016. We appreciate your assistance in bringing our customer’s concern to our attention. Ms. [redacted] ’s filing expressed her dissatisfaction with the balance reflected on her account. Ms. [redacted] stated that her account was terminated in August 2016. However, she continues to receive billing statements. Ms. [redacted] also stated she remitted a partial payment in October 2016 and her November 2016 billing statement was more that she agreed upon to pay. Ms. [redacted] requested that Sprint review this matter, adjust his account accordingly. Sprint has reviewed Ms. [redacted] ’s complaint. According to our records, on July 20, 2016, Ms. [redacted] contacted our Customer Care group and requested to terminate phone line ending in ***. Due to an inadvertent error, phone line ending in [redacted] was not terminated as requested. On October 20, 2016, Ms. [redacted] contacted our Customer Care group and requested to terminate phone line ending in ***. At the time, Ms. [redacted] was informed of the Installment Billing Accelerated cancellation charges of $150 associated with phone line ending in [redacted] as reflected on the November 2016 billing statement. In addition, our Customer Care group applied a credit of $87.48 to her account to offset the monthly service charges as reflected September 2016 billing statement. Our records further indicate on November 8, 2016, Ms. [redacted] remitted a payment of $61.90 to her account. On December 22, 2016 Sprint applied a missing payment of $60.22 to Ms. [redacted] ’s account. To resolve this matter, we applied an adjustment of $62.30 to Ms. [redacted] ’s account to offset the remaining balance of the Installment Billing Accelerated charges as reflected on the November 2016 billing statement. Please note that Ms. [redacted] ’s account is closed with a zero balance. We spoke with Ms. [redacted] on December 28, 2016, and relayed our resolution to her. Ms. [redacted] confirmed understanding with the resolution provided. We apologize for any inconvenience this matter may have caused Ms. [redacted] . If Ms. [redacted] has any questions concerning the issues discussed herein, please do not hesitate to contact me by calling the Executive & Regulatory Services department toll-free ###-###-####. I am available Monday through Friday between the hours of 8 a.m. and 4 p.m., Eastern Time. Sincerely, Cheryl S. Executive & Regulatory Analyst

January 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Ms [redacted] ’ inquiry, she advises that she upgraded two phones, and returned two phones Therefore, she is disputing the accelerated equipment charges, lease cancellation charges, and late fees assessed to her account, as well as a $payment to restore her services during this time Therefore, she is requesting that we review this matter, and apply credits to offset these charges After a careful review of our records, we determined that all of the leased phones were returned to SprintTherefore, we applied credits to the account totaling $1,between November and January 2017, to offset the all of the aforementioned charges As a result, her account now reflects a credit balance of $ We appreciate having had the opportunity to assist in resolving Ms [redacted] ’ account concerns, and we look forward to a long and positive business relationship with her If further assistance is needed regarding this matter, she can contact the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Michal MExecutive Services Analyst

May 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In his complaint, Mr [redacted] expressed his dissatisfaction with our customer service representatives He stated he is not receiving a promotion and his billing issue has not been correctedDuring our conversation with Mr [redacted] on May 15, 2017, we explained our Account Spending Limit policy, and his monthly service charges incurred At this time, Mr [redacted] was not confident in the equipment he has purchased to fit his needs In an effort to promote customer satisfaction, we agreed to facilitate the return of the equipment and expedite the credits once received Additionally, we will provide Mr [redacted] direct assistance in deciding on his next device and will ensure proper set up and activation from our Executive Services Department With these actions, Mr [redacted] confirmed his complaint has been fully resolvedWe appreciate Mr [redacted] for taking time to provide details of his experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes On behalf of Sprint, I apologize for any inconvenience Mr [redacted] may have experienced as a result of these issues If we can be of further assistance, or if Mr [redacted] has supplemental questions or concerns, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst

July 8, Jessica White Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID Sprint Account XXXXX4761, Aaron Cataquet Sprint Case Dear MsWhite: Sprint is in receipt of the above-referenced complaint of MrAaron Cataquet, submitted on June 21, We appreciate your assistance in bringing our customers’ concerns to our attention According to MrCataquet’s complaint, he states that at the time he cancelled his services with Sprint he was advised he would receive his original equipment back, as well as the leased equipment down payment for the new deviceMrCataquet is requesting that what was offered be honored, and that we not report the balance on his credit We spoke with MrCataquet on June 28, and 29, 2016, regarding his disputeHe advised that he should have qualified for the Sprint Satisfaction Guarantee However, we informed MrCataquet that line ending in was cancelled outside of the 30-day Satisfaction Guarantee Return policyWe further explained that devices active for more than days fall outside of the terms of the 30-day Satisfaction Guarantee Return policy and are not eligible for return, refund, or credit for service charges and associated taxes and fees We also discussed his request for the return of his previous carrier’s device that he surrendered to Sprint upon registering for the PopromotionWe regret any misinformation and/or misunderstanding that may have occurred regarding the PopromotionHowever, upon registration for the promotion, at www.sprint.com/joinsprint, customers are made aware of the criteria for the promotionThe promotion requires that you turn in the device associated with the previous carrier’s accountWe further explained that the device will not be returnedHowever, as a means to provide an amicable resolution and to bring closure to this concern, we offered to mail a return kit to MrCataquet and accept the return of the leased Sprint device In exchange, upon receipt of the device in our warehouse, we will waive the End of Lease purchase chargeUnfortunately, MrCataquet did not accept our offerShould MrCataquet change his mind, this offer will remain valid through July 12, 2016, and he may contact me directly to accept Currently, MrCataquet account has a balance due This balance will follow our collection path if the account is not paid in full by the July 15, 2016, due date We regret any frustration this matter may have caused If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, extension I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToya Powell Executive Services Analyst

May 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] on the behalf of [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on April 17, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] stated that she had an unfavorable customer service experience while attempting to address her billing concernMs [redacted] expressed her dissatisfaction with equipment cancellation charges reflected on the March billing statement, upon the cancellation of the lines of services in association with her Sprint accountMs [redacted] requested that Sprint review this matter, apply an adjustment to her account accordingly, and assist her with establishing a payment plan for the disputed equipment related cancellation charges Sprint has reviewed Ms***’s complaintOur records reflect that Mr [redacted] established services with Sprint on September 28, At that time, he porthis phone numbers ending in ***, ***, ***, and ***In addition, he activated four iPhone devices via Sprint’s Leasing programPlease note effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease Upon activation of service, Mr [redacted] was provided with a clear disclosure of his equipment purchase, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of his respective Lease Agreements which include a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of Mr***’s plan or other monthly charges on Sprint’s part during the activation of his current plan As stated in our Terms and Conditions of Services, payments are due upon receiptHowever, we realize that situations may arise that prevent customers from making the required payment by their due date and our Consumer Finance department can assist with payment arrangements if availableHowever, not all payment arrangement requests can be honored After further review of our records, Sprint confirmed that Mr [redacted] ported-out his phone numbers ending in [redacted] and [redacted] to another wireless service provider on February 25, 2017, effectively cancelling his services with SprintAs a result, his account was assessed Lease cancellation and Lease Device Purchase Amount charges totaling $1,as reflected on the March billing statementHowever, his lines of services associated with phone lines ending in [redacted] and [redacted] were not ported-out and there was not a request to cancel servicesAs such, phone numbers ending in ***, and [redacted] remains active on the accountFurthermore, Mr***’s March billing statement reflects the remaining Lease cancellation and Lease Device Purchase Amount changes resulting from the cancellation of his phone numbers ending in [redacted] and *** We spoke with Mr [redacted] on April 26, 2017, to discuss his concern in detail and relayed the aforementioned information to himDuring our conversation, we advised that Sprint’s Leasing program is designed to finance the suggested retail price by means of affordable monthly recurring charges, while allowing the flexibility to pay the Lease Device Purchase Amount option at the end of the established term or return the device undamaged and in good working condition in exchange for the waiver of the Lease Device Purchase Amount optionWe explained that Sprint’s Terms and Conditions of Service does not require the provision of a payment plan for charges arising from the default of an established Lease Agreement; however, our Consumer Finance department can assist with payment arrangements if availableMr [redacted] confirmed he understood, yet expressed his concerns with the lack of financial assistance programs with Sprint to resolve large balances for charges such as the above-mentioned cancellation chargesWe regret that Mr [redacted] may disagree with Sprint’s payment plan policies; however, in order to provide an amicable resolution and closure for this matter, we offered Mr [redacted] a one time courtesy adjustment of $to offset the monthly recurring charges reflected on his March billing statementMr [redacted] confirmed his acceptance of our offered resolution We appreciate Mrand Ms [redacted] taking time to provide details of their experience with Sprint’s Customer Care departmentWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Mrand Ms***’s feedback and will utilize their input to improve our training and processes We regret any inconvenience this matter may have caused Mrand Ms***If we can be of further assistance, Mrand Ms [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, David H Executive Services Analyst

July 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , ***, [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] ***, which was forwarded to the Executive & Regulatory Services department for review We appreciate your bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that she began a two-year device Lease Agreement in September 2014, which would have expired in September Ms [redacted] indicated that she remitted payments each month for the term of the lease and continued to do so even upon expiration of the Lease Agreement As a result, Ms [redacted] believes she owns the device as the payments remitted after satisfaction of the Lease Agreement would offset the Purchase Price Option cost to purchase the device of $ However, Ms [redacted] stated that she was informed that she will need to pay an additional $to own the device Ms [redacted] indicated that her attempts to resolve this matter have led to an unfavorable customer service experience, and as a result of this issue, she is requesting assistance with requiring Sprint to apply her payments toward ownership of her device We regret any possible misunderstanding that may have occurred regarding this matter We attempted to contact Ms [redacted] via phone, and e-mail on June 29, July 12, July 13, and July 14, 2017, and we mailed correspondence to the address on file We received an e-mail from Ms [redacted] on July 14, 2017, stating that she understands that the ownership of the device has been transferred to her, and she further indicated that her schedule will not allow her to continue to call and wait on the phone to discuss this issue Based on a review of our records, we determined that Ms [redacted] spoke with one of our Customer Care representatives on July 12, 2017, and she was informed that the matter had been resolved to her satisfaction We also responded to Ms***’s e-mail informing her that the matter has been resolved Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease Further, Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that any person contacting us about an account is authorized to discuss and/or make changes to that account Specifically, we require that each account has a Personal Identification Number, (PIN) and that the account’s PIN or security question/answer is correctly verified before we discuss account information or make any changes to the account As such, should Ms [redacted] require additional information regarding this matter, she can contact us at her earliest convenience and provide her account PIN or passcode We regret any inconvenience that this matter may have caused; however, we are pleased that we were able to resolve the matter to her satisfaction Should there be any additional questions or concerns, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

December 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** regarding Sprint account XXXXX [redacted] We appreciate your bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with the level of customer service that he received during his attempts to resolve a billing concern, stating that his Sprint account was assessed an Early Termination Fee although he activated his own device after returning his Samsung Galaxy Note device to the storeAs a result, he requested that we reimburse him for the Early Termination Fee, applicable taxes, regulatory charges and surcharges that he paid on December 1, We appreciate Mr***’s taking the time to provide us with details regarding his experiences with our retail and Customer Care representativesPlease be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial staff After reviewing our records, we confirmed that Mr [redacted] returned the referenced device on October 27, 2016; therefore, we processed a refund in the amount of $Please allow to business days for Mr***’s credit card to reflect that refund We regret any inconvenience these concerns may have caused Mr [redacted] but are pleased that these matters were resolved to his satisfactionIf we can be of further assistance regarding these matters, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst

May 30, Revdex.com Ward Parkway, Suite Kansas City, MO RE: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry submitted by Mr [redacted] on behalf of [redacted] We appreciate the opportunity to address his account concerns According to the information provided, Mr [redacted] states that a Sprint account was established with his personal information without his authorization As a result, he is requesting that Sprint review this matter Sprint has reviewed Mr [redacted] ’s complaint and notes that we have investigated this issue and were unable to confirm an account in Mr [redacted] ’s name We were also unable to confirm that any fraudulent activity occurred with regards to wireless account xxxxx [redacted] for [redacted] During our conversation with Mr [redacted] on May 30, 2017, he confirmed that the account for [redacted] belongs to him and his sisterAs a result of our review, we found no fraud regarding account xxxxx [redacted] for [redacted] If we may be of further assistance with this concern, Mr [redacted] may contact me by calling the Executive & Regulatory Services department at our toll-free number ###-###-####, ext*** I am available Monday, through Friday between a.mand p.m., Central Time Sincerely, Sean J Executive Services Analyst

July 21, Kansas City Revdex.com Ward Pkwy, Suite Kansas City, MO Re: Revdex.com File# [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on June 9, We appreciate your assistance in bringing our customers’ concerns to our attention Ms***’s filing expressed her dissatisfaction with the lack of coverage in her home service area Merced, CAAccording to Ms***, she is experiencing poor reception while utilizing her device in her home service location Therefore, Ms [redacted] requested that Sprint review this matter and release her from her contract Sprint has reviewed Ms***’s complaint We regret that the coverage at Ms***’s billing address has fallen short of her expectationsWe constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers Our research into this matter determined that her home address in Merced, CA is within Sprint’s “good” coverage area Please note that as stated in our Terms and Conditions of Service, which can be viewed on our website, www.sprint.com, the coverage and quality of wireless services and data speeds may be affected by conditions beyond our control Wireless services [redacted] be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures As a result, customers may experience difficulty making or receiving calls when indoors In addition, data coverage is not available everywhere and service speeds are not guaranteed Service speeds may depend on the service purchased and actual speeds will vary Estimating wireless coverage, signal strength, and service speed is not an exact science There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service With respect, please note that the nature of wireless signal precludes any carrier from providing seamless coverage Sprint has made no warranty or guarantee of the same To further investigate Ms***’s network concern, we engaged our network team for further assistance Subsequently, our network team has investigated her network concerns and determined that her home address does have the necessary network coverage to support Sprint’s Mobile serviceTherefore, we recommend that Ms [redacted] visit an authorized Service and Repair Center location to have her device diagnosed by a Retail Store technician Accordingly, Sprint has agreed to apply a one-time adjustment of up to $to offset a portion of the repairs to Ms***’s account after having her device serviced We spoke with Mr [redacted] on July 19, 2017, and relayed the aforementioned information and resolution Unfortunately, Ms [redacted] declined our offer Should Ms [redacted] wishes to accept our proposed offer, we urge her to contact the undersigned directly at the phone number noted below at her earliest convenienceThis offer is valid for a period of days from the date of this response We regret any frustration this matter may have caused and look forward to hearing from Ms [redacted] to address and resolve her complaint If Ms [redacted] would like to further discuss this matter, she can contact our office toll free at ###-###-#### I am available Monday through Friday, from a.mto p.m., Eastern Time Sincerely, /s/ Romualdo FRomualdo FExecutive & Regulatory Services

Re: Revdex.com Case # [redacted] , Enika [redacted] Sprint Account # XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Enika [redacted] submitted on August 30, We appreciate your assistance in bringing our customer’s concern to our attention Ms [redacted] expressed her dissatisfaction with receiving an Involuntary Termination Letter in association with her Sprint account Accordingly to Ms [redacted] , she visited a local Retail Store location due to experiencing issues with her deviceHowever, she encountered an unfavorable customer service experienceMs [redacted] requested that Sprint review this matter and take the appropriate action Sprint has reviewed Ms [redacted] ’s complaintAs part of an investigation involving Ms [redacted] ’s account, Sprint found irregularities indicating Ms [redacted] may have engaged in one or more activities prohibited under her Subscriber Agreement and Sprint’s Terms and Conditions of Service Prohibited conduct which may lead to account termination includes, but is not limited to, unauthorized resale of Sprint wireless services; providing or misleading information or documentation to obtain services or discounts; failing to cure a payment default; or unauthorized use of Sprint’s name or marks As such, Sprint decided to terminate Ms [redacted] ’s services Therefore, on September 7, 2017, Sprint sent Ms [redacted] a letter via United States Post Service Certified MailThis letter informed Ms [redacted] that her wireless account would be cancelled on October 7, 2017, and she would have until that time to make arrangements with another wireless service provider to port-out her lines of service Please note that all applicable Early Termination Fees, Installment Billing accelerated cancellation charges, and Lease cancellation charges will apply unless the equipment associated with Ms [redacted] ’s account is returned to Sprint’s Returns warehouse To facilitate the return of the devices associated with phone numbers ending in ***, ***, and ***, on September 13, 2017, we sent Ms [redacted] return kits to her billing address on file Once the devices are received at our Returns warehouse, we will adjust the equipment cancellation charges and related taxes Should Ms [redacted] decide to keep her leased devices, she will have to remit payment for the outstanding lease equipment charges due on the account as well as the Lease Device Purchase Amount option We spoke with Ms [redacted] on August 29, 2017, and relayed the aforementioned information Although Ms [redacted] may disagree with our position, we are confident that her issue has been fully addressed and resolved to the best of our ability Should Ms [redacted] have any further questions and/or concerns pertaining to this matter, we urge her to contact the undersigned directly at the phone number noted below at her earliest convenience We can be reached by calling the Executive and Regulatory Services Department at ###-###-#### ext***, Monday through Friday, between a.mand p.m., Central Time Sincerely, /s/ Terrance [redacted] Terrance [redacted] Executive & Regulatory Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .I am disappointed they refused to talk to me about the resolutionI want to note that they provided the information to me way too late -- after I had already signed up with another company.I am glad to see they credited the bill for one monthThis resolution is satisfactory to me, as long as there are no additional charges for this account Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Your minimal attempt to agree on an acceptable agreement is laughable.As stated my reason for leaving Sprint was due to incompetence and non-fulfillment of promises.If you can agree to waive any termination fees and provide the agreed upon terms as stated from the sales representative, we can continue discussing settlement optionsAs it stands, my response is the same, I TAKE NO RESPONSIBILITY FOR THE CURRENT "BILL" as written.Again, you contacted me at 1pmI am unable to answer any type of call, unless it is school related during that hourIt seems you are purposely contacting me at inopportune times, that is very poor business.I have seen where numerous ex-Sprint customers have had the same issue I am dealing withCurrently, I am contacting individuals to pursue higher legal options, unless you desire to work with me we will see where that goesI am a man of action.Again, check internally to my complaint submissions, which you told me you would NOT do and I had my chance to tell you my storyI would recommend you start with the store and go from thereAlso, check with your board members.it appears I need to go to the next level Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me contingent upon the credits that were offered to me as a solution to the problem. Please note that to date, the credits have not been applied to my account, however, I trust that it will be handled soon. Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

December 23, 2016 RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Re: BBB File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May... Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr. [redacted] . We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Mr. [redacted] cited that we are overcharging his Sprint account for an Apple iPhone 7 device that he obtained as part of a recent promotional offer and that he has been unsuccessful in resolving that concern with our representatives. Mr. [redacted] requested that we correct his billing and honor our promotional commitment. We regret any misunderstanding that may have occurred regarding Mr. [redacted] ’s equipment billing. As outlined in the terms of the referenced promotion, Sprint offered customers the option of purchasing one Apple iPhone 7 device and receiving account credits offsetting the monthly payments for that device upon meeting specific criteria including an eligible equipment trade-in and the acceptance of a 17- or 18-month installment billing purchase agreement. However, our records reflect that Mr. [redacted] purchased his qualifying handset when he activated a new line of service on September 14, 2016, and that his required eligible device trade-in was received in our warehouse on October 6, 2016. As outlined in the terms of the promotional offer, customers should allow two to three billing cycles for the offsetting service credits to begin reflecting on their monthly invoices. During our conversation with Mr. [redacted] on December 20, 2016, we explained the above information. We assured him that the promotion appears to have been properly updated with the correct promotional coding, and we scheduled a follow-up call with Mr. [redacted] on January 14, 2017, to confirm that his promotional credits are reflected on his January 2017 invoice. We regret any inconvenience this matter may have caused Mr. [redacted] . If we can be of further assistance with this issue prior to our scheduled follow-up call, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext. ***. I am available Monday through Friday between 8 a.m. and 4 p.m., Central Time. Sincerely, Lori K. Executive Services Analyst Tell us why here...

February 2, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx3244, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] ( [redacted] ) [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with our assessing charges to her Sprint account after she cancelled her Sprint services due to unresolved billing concerns and with our processing authorized payments from her bank account to satisfy her past-due Sprint balance Ms [redacted] requested that we provide a refund of those two paymentsWe regret the circumstances that led to Ms [redacted] ’s decision to terminate her Sprint services, as well as any misunderstanding that may have occurred related to her account billing and disputed paymentsOur records reflect that Ms [redacted] terminated three of her four lines of service on December 23, 2017, leaving her fourth line of service active Because she canceled those three lines of Sprint services prior to the satisfaction of her corresponding equipment lease agreements, we assessed lease cancellation and Device Purchase Option charges totaling $1,to her account, pursuant to the terms of those agreements Our records further reflect that Ms [redacted] contacted our Customer Care department in October and November to establish payment arrangements to satisfy her outstanding account balance As a result of those arrangements, we processed her two disputed payments of $and $on October and November 15, 2017, respectively We spoke with Ms [redacted] on January 9, 2018, and explained the information outlined above Ms [redacted] disputed those findings, advising that she cancelled her services with us in September and that all charges assessed to her Sprint account after that time are invalid as she has been using another carrier for her wireless communication needs Because we were unable to identify any error on the part of Sprint, we requested that Ms [redacted] send copies of her September through December invoices from her current carrier so we can confirm that her services with the same mobile numbers she had with us have been active with them Ms [redacted] stated that she would send that information to us at her first opportunity and indicated her satisfaction with our response thus far Regrettably, however, we have not yet received her requested invoicesWe believe that we can fully address Ms [redacted] ’s reported concerns once we receive her requested documentation, and we look forward to having the opportunity to do so As such, if we can be of further assistance with these concerns after she sends her invoice copies to us, she can contact me directly by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central TimeSincerely, Leland (Bud) J.Executive Services Analyst

June 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information received, Ms [redacted] described an unfavorable customer experience during her recent attempt to address issues with her malfunctioning device, advising that we declined to assist due to her not having equipment insurance Ms [redacted] requested that we remove the remaining installment billing charges for that device from her bill We regret any difficulty Ms [redacted] may have experienced with her referenced device, as well as any possible misunderstanding that may have occurred related to our ability to repair or replace that device All new Sprint devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device TEP provides Sprint customers with a cost-efficient way to protect their devices against loss, damage, and wear and tear that is not covered under the provisions of the limited one-year manufacturer’s warranty We spoke with Ms [redacted] on June 12, 2017, and explained the information outlined above We also confirmed that, regrettably, she did not subscribe to our TEP option when she activated her referenced device As such, and because she was outside our 14-day Satisfaction Guarantee timeframe, our technical team was unable to assist with the replacement of her malfunctioning device However, Ms [redacted] confirmed that she has already purchased a different device Although we were unable to identify any error on the part of Sprint related to Ms [redacted] ’s reported concern, we agreed to credit the remaining installment billing charges associated with her malfunctioning LG device contingent upon her return it to us by June 30, Once we verify our receipt of the device in our warehouse, in good condition with no indication of abuse, we will apply credits totaling $to her account to offset those charges in full Ms [redacted] indicated her understanding of that information and advised that our actions have resolved her issue We regret any inconvenience this matter may have caused If we can be of further assistance with this concern, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 9:a.mand 6:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Associate Analyst