Sprint Corporation

March 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that she ported over from [redacted] to Sprint, and discovered there was no coverage at her residenceMs [redacted] then cancelled her service and contacted our customer care department, as she received a bill for $She was informed the bill consists of the device charge and the six days of usage, and if she returns the device, the charges for the device will be adjustedMs [redacted] advised that she has been waiting on the return kit to send the device back and continues to receive invoices from Sprint As a result, she is requesting that we send her the return kit, adjust the charges for the device, and she will pay for the six days of service used We regret any frustration that Ms [redacted] may have experienced while addressing her billing issue We sent the return label to Ms [redacted] ’s email address on March 17, Additionally, we received the device on March 23, 2017, and adjusted the $balance on the accountWith this credit, Ms [redacted] account is cancelled with a zero balance, and no further payment is due During our March 27, 2017, conversation with Ms [redacted] , the information outlined above was explained to herMs [redacted] confirmed that this issue has been resolved, and thanked us for our help We regret any frustration this matter may have caused, but are pleased that we were able to resolve Ms [redacted] ’ s billing concern satisfactorily If we can be of further assistance regarding this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12278889, and find that this resolution is satisfactory to me Regards, [redacted] ***

July 7, Kansas City Revdex.com Ward Pkwy, Suite * Kansas City, MO 6*[redacted] Re: Revdex.com File# [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint for [redacted] This complaint was served to Sprint on June 2*, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with the $Subsidized Phone charge being assessed on phone number ending in 08*Therefore, Mr [redacted] requested that Sprint review this matter and remove the $Subsidized Phone charge associated with the above phone number We assure you that Sprint is committed to providing excellent service on every contact, with every customerPlease be advised that we take every inquiry seriously and we appreciate Mr [redacted] ’s feedback Sprint has reviewed Mr [redacted] ’s complaintAccording to our records, on March 28, 2016, Mr [redacted] established service on phone number ending in 08*and elected to purchase a device at discounted pricing in exchange for a two year Service AgreementAlso, he enrolled the aforementioned phone number on our Individual Data plan with limited data In accordance with the Terms and Conditions of our current service plans, which can be viewed via our website, www.sprint.com, we clearly and conspicuously disclosed the Subsidized Phone charge as apart of the purchase processThe Subsidized Phone charge is waived only on devices that are purchased on Lease or on Monthly Installment optionsAs such, the Subsidized Phone charge is valid During a series of conversations with Mr [redacted] from June through July of 2016, we discussed his billing concerns and relayed the aforementioned information to himAlthough no billing errors were identified, we offered him a one-time adjustment of $to offset a portion of his monthly service charges reflected on his April through June invoicesThe adjustment would be reflected on the July invoiceFurthermore, Mr [redacted] is aware that he will be charged the $Subsidized Phone charge on phone number ending in 08*5, until the device is upgraded via our Lease or Monthly Installment programsCurrently, Mr [redacted] has not confirmed acceptance of our offer; however, he is aware that our offer is valid until July 16, As such, we encourage him to contact the undersigned within the aforementioned time periodWe regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, /s/ Chanda L Executive and Regulatory Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I have responded to the individual who only attempts to call me at the time I am working and CAN NOT answer my phone as I have emailed and advised on different occasionsI have have advised this rep multiple times when I can be contacted and have called and left messages and gotten NO RESPONSEI was told someone would get back to me on the weekend and NOONE has made an attempt to contact me and my emails have been unanswered!!! Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: [redacted] never e-signed the lease, nor did he agree over the phone to the lease, so explaining said lease to me does not release Sprint from the fact that they committed fraud and misrepresented themselvesI am repeatedly told, by Sean who wrote the above message as well, that if I wish to hear the recorded original message, I will need to get a subpoenaIn order to do that, I need to pay money to file suit AND have the time in my scheduleI believe fully that Sprint relies on this and knowing that few, if any, consumers will do thisThis allows them to continue ripping people offI did call Sean the day I received his first emailAfter a week and a half with no call back I sent an emailI received an exact duplicate of the first email he sent me one week laterFinally, I received a return phone callI have received two more replicas of the first emailI called Sean today and spoke to himSean tells me that they can offset any charges if we return the ipadThat is doing nothing as that is their policy anywayWe would still remain out the $that we have paidHe told me he will report to Revdex.com that all of their lease information is available to read at any time and that [redacted] agreed to it allAgain, I stated to him, that the lease was never agreed to and the lease was never e-signedThe fact that ***'s name is typed across the bottom does nothing to prove that he himself agreed or e-signed itIf Sprint would simply allow me to listen to the initial call (transcripts can be changed), I would be satisfied if in fact, [redacted] was told that it would be $a monthBut they refuse, which tells me they are being dishonest about what transpiredThe fact that Sean did not return my call in a timely matter, continued to send me replicas of his original email after I called and emailed and refuses to do ANYTHING to alleviate this situation tells me that Sprint indeed does not care about their customer, only the bottom lineThey have the ability to charge consumers without any question unless somebody has the means to challenge it, which means court and more moneyIn this way, they continue to steal money from consumers and hide behind the corporate nameWe could refuse to pay and take our business elsewhere, but again, Sprint would report to credit agencies who would attach to credit and, again, the only recourse we would have would be more money and courtWe will be taking our business elsewhere asap Regards, [redacted] ***

July 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , Robert E [redacted] Sprint Account XXXXX Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Robert E [redacted] submitted on June 1, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, MrE [redacted] stated that he had an unfavorable customer service experience while attempting to address his billing concernMrE [redacted] specifically expressed his dissatisfaction with equipment charges being assessed to his account for a LG Gdevice associated with phone number ending in 5095, after he claims the above-referenced device was returned to Sprint’s Returns warehouseMrE [redacted] further expressed his dissatisfaction with experiencing a service interruption as a result of his account’s billing historyMrE [redacted] requested that Sprint review these matters and apply an adjustment to his account accordingly Sprint has reviewed MrE***’s complaintUpon activation of service, MrE [redacted] was provided with a clear disclosure of his monthly recurring charges, equipment purchase, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of his electronic service agreement and Lease Agreement which includes a description of the charge in questionBased on our review, we were unable to identify any miscommunication regarding the terms of MrE***’s plan or other monthly charges on Sprint’s part during the activation of his current plan After further review of our records, Sprint confirmed that MrE [redacted] visited a local Sprint Retail Store location on February 28, 2017, and elected to update his price plan from Sprint’s Unlimited plan to Sprint’s Unlimited Freedom plan with optional $per line/month discount upon enrolling in Sprint’s Automatic Payment programWe regret any confusion that MrE [redacted] may have experienced regarding the billing dates reflected on his invoiceAs outlined in our Terms and Conditions of Services, monthly service charges are billed one month in advanceAccordingly, MrE [redacted] was billed for the period of February 28, to the end of his billing cycle on March 5, as well as the customary month in advance for his next billing cycle of March 6, through April 5, as reflected on his March billing statementFurthermore, our records reflect that MrE [redacted] contacted Sprint’s Customer Care group on March 3, 2017, in regard to his account and at that time, he elected to participate in an early upgrade for the device associated with his phone number ending in 5095, by activating an iPhone Black 32GB device via Sprint’s Leasing program on March 4, 2017, prior to completing the term of the original Lease Agreement for the LG Gdevice obtained on November 5, Based on our review, MrE***’s February billing statement reflected a total balance due of $that was due by March 1, Upon review of MrE***’s March billing statement, we confirmed that he remitted a payment of $by visiting a local Sprint Retail Store location on February 24, 2017, and received multiple billing adjustments in the total amount of $along with the aforesaid service charges for his period of February 28, to the end of his billing cycle on March 5, 2017, and customary month in advance for March 6, through April 5, 2017, billing cycle resulted in new charges in the total amount of $due by March 29, MrE [redacted] did not remit payment to Sprint again until April 27, 2017, by visiting a Sprint Retail Store location and remitted payment of $85.13, which is reflected on his May billing statement, which resulted in the charges reflected on his April billing statement to remain unpaid as well While attempting to reach MrE***, we spoke with MsClaudia Hawk on June 26, 2017, to discuss the aforesaid concerns and relay the aforementioned informationDuring our conversation, we explained that after concluding our research with regard to MrE***’s return of his LG Gdevice associated with his phone number ending in 5095, Sprint applied a one-time adjustment of $to offset the Lease cancellation charge for his respective Lease Agreement as reflected on his April billing statementAdditionally, we advised that after completing our review of our account records; Sprint sustains no further credit is due and that the account balance as of June 26, 2017, is a valid $comprised of unpaid service charges over the course of multiple monthly recurring billing statements In order to provide an amicable resolution and closure to the matter, we advised MsHawk that should MrE [redacted] contact us within days of our conversation on June 26, to remit payment in full for the account balance; we would offer to adjust the applicable reconnect from suspension feeIn order to ensure a satisfactory or mutually acceptable resolution, we must speak with MrE [redacted] directlyWe have made multiple attempts to reach MrE [redacted] regarding his concernsWe attempted to contact MrE [redacted] via phone and e-mail on June 28, and June 29, 2017, advising him of our receipt of his complaint and our need to speak with him directlyUnfortunately, we have not received a return call from MrE***We look forward to speaking with MrE [redacted] and encourage him to contact us regarding any concerns he may continue to have with his accountMrE [redacted] should have his PIN and security information available when he contacts the undersigned We appreciate MrE [redacted] taking time to provide details of his experience with Sprint’s Customer Care departmentWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value MrE***’s feedback and will utilize his input to improve our training and processes We regret any inconvenience this matter may have caused MrE***If we can be of further assistance, MrE [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at 1-855-848-extI am available Monday through Friday between a.mand p.m., Central Time Sincerely, David H Executive Services Analyst

June 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the supplemental inquiry filed by Ms [redacted] in response to our May 3, 2017, response to her original inquiry We appreciate your assistance in again bringing our customers’ concern to our attention According to the information received, Ms [redacted] rejected our response and stated that she provided the necessary documents when she switched to Sprint to get the Contract Buyout (CBO) promotion and now she is being asked to provide the documents again She stated that she has been unable to get the information from her previous wireless provider Additionally, she stated that she received two devices at two different addresses and is being billed for both devices on the same phone line Ms [redacted] is requesting that Sprint review these matters and assist with the CBO promotion and correct her bill During our follconversation with Ms [redacted] on June 8, 2017, we explained that as previously stated, based on our findings, when she started service on November 28, 2014, the Contract Buyout (CBO) promotion offered up to $for Early Termination Fees (ETF) or Installment Billing agreements Our records do not indicate that we received Ms [redacted] ’s registration and previous carrier’s invoice needed to process the reward cards Because the promotion has expired, and she has been unable to get a copy of the bill from her previous wireless service provider, we are unable to determine the ETF or Installment Billing amount that she was billed at that time As a result, we are unable to provide any credits for the CBO promotion Additionally, we informed Ms [redacted] that our records reflect that she upgraded to a new device on phone number ending in [redacted] on her account on April 14, 2017, on our website and on April 16, 2017, she contacted our telesales group and upgraded to a new phone for the same phone number Ms [redacted] advised us that when she upgraded to the new device on our website she called in when she did not receive a confirmation e-mail and was advised that the order did not go through and a second order was placed We advised Ms [redacted] that we would cancel one of the orders and send her a return kit to return the second device that she received As a result, a postage paid return kit was mailed to the address she provided, and she should receive it within the next to business days We advised Ms [redacted] that once the second device is confirmed as received in our warehouse undamaged, we will remove the charges associated with that deviceThis offer is valid for a period of days from the date of this response We regret any inconvenience that these matters may have caused If Ms [redacted] still requires assistance with these matters, she may contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### extension *** I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

April 5, 2016 [redacted] RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Re: BBB Case [redacted] Sprint Account xxxxx3449, [redacted] Sprint Case [redacted] Dear Ms. Rios: The above referenced inquiry of Ms. [redacted] has been received by... our office, and we appreciate your assistance in bringing our customer’s concern to our attention. According to the information provided, Ms. [redacted] states that she was to receive a $15 monthly promotional credit toward her tablet service plan; however, the promotional credit is not reflected on her bill. Additionally, she states that she requested that her previous tablet be canceled in December 2015 and that request was not completed. As a result, Ms. [redacted] is requesting that Sprint cancel both tablet lines at this time and waive the remaining balance on the account. We have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our customers with regard to the services we are able to provide. In our effort to provide clear communication about features, promotions, and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. As stated in our Free Tablet 12-months Free Service promotion, credits will begin appearing on the second bill and will continue for 12 months. Based on the plan, the customer will pay the first monthly charge. In addition, charges will resume in the months following the free year of service. Our records reflect that Ms. [redacted] added the tablet to her account on December 10, 2015, but had yet to receive the promotional credit. We spoke with Ms. [redacted] on March 31, 2016, to discuss her account issues. In an effort to reach an amicable resolution regarding this matter, we have resolved her concerns by canceling the lines of service on her Sprint account and waiving the $65 remaining balance. As a result, the account is now in final status and reflects a zero balance. Ms. [redacted] verified satisfaction with the resolution. We regret any inconvenience that this matter may have caused Ms. [redacted] . If I can be of further assistance, Ms. [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at [redacted] 848- [redacted] extension ***. I am available Monday through Friday, between 7:30 a.m. and 3:30 p.m., Central Time. Sincerely, [redacted] Executive Services Analyst

May 10, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] *** Sprint Case— [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint of Mr [redacted] *** We appreciate you bringing this matter to our attention In Mr***’s complaint, he stated that his mother upgraded her device with a discount in exchange for a two-year agreement Subsequently, she canceled services and Mr [redacted] was charged an Early Termination Fee, which he is disputing During our conversation with Mr***, we advised that although the Early Termination Fee is valid, as a one-time courtesy, we applied a credit of $to his account to offset the disputed charge Mr [redacted] will see this credit reflected on his next invoice We appreciate Mr [redacted] for taking the time to provide us with the details of his experience with our Customer Service and retail teams We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Mr***’s feedback and that his concerns have been forwarded to the appropriate managerial staff for further review If Mr [redacted] has any further questions regarding his matter, he can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Analyst

Just wanted to let you know that I did get a full refund Thank you for your assistance without the Revdex.com they previously denied my request.Thank you again Regards, Joel [redacted]

To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] regarding her account We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with recently learning that her lease agreement was not set up with the eligibility to upgrade to the new iPhone model immediately upon release as she was advised at the point of sale She also expressed her dissatisfaction with the conflicting information and level of customer service she received while attempting to address this matter Therefore, she requested that Sprint honor the original agreement that she was advised of by allowing the surrender of her current device and her upgrade to the newest model without any penalties We spoke with Ms [redacted] and reached an amicable resolution for her concerns Due to any possible miscommunication, we advised that we will comply with her request to accept the return of her current leased device in exchange for the full waiver of all outstanding lease charges and allow her to upgrade to the device of her choiceMs [redacted] accepted this offer and agreed to contact us to facilitate her return in her local corporate Sprint store We regret any inconvenience that these matters may have caused If Ms [redacted] should have any questions regarding these matters, I can be reached toll-free by calling ###-###-####I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, [redacted] *Executive Services Analyst

April 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention Based on the inquiry, Ms [redacted] is seeking assistance with her account billingShe states she is disputing the lease accelerated billing for the two devices listed on her account She states the LG Gand HTC Bolt are not working properly and has been unable to resolve her device issues to her satisfaction As a result, she is requesting that her account be adjusted to a zero balance and to return the devices We spoke with Ms [redacted] regarding her account billing and device concerns She stated that she that she has moved to a new carrierShe stated due to her ongoing device issues, she stopped using her devices At this time, she would like to return the leased devices We regret any inconvenience Ms [redacted] may have experienced as a result of this matter Although we were unable to identify a Sprint billing error, in an effort to reach an amicable resolution, we will accept the return of the leased devices in working condition Ms [redacted] confirmed that she received the return kit that was sent to her and will return both devices We advised her once the devices are confirmed returned, we will adjust the lease cancellation fees and purchase price for each device Ms [redacted] accepted our offer and did not require any further assistance Accordingly, Sprint considers this matter fully addressed and resolved Should Ms [redacted] need further assistance regarding this matter, she may contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

Executive & Regulatory Services P.OBox Irving, TX March 24, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX***, [redacted] Sprint Case To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that he switched to Sprint via our Buyout Offer, which allows customers to switch to Sprint and be reimbursed via American Express Reward Cards for any Early Termination Fees incurred by their previous service providerMr [redacted] stated that he received the reward cards, but the balance on the cards was not enough to cover the account balance of his previous service providerHe has requested a $credit We regret any miscommunication that may have occurred regarding the amount reflected on the reward cardsWe spoke with Mr [redacted] on March 21, 2016, to discuss this matter in detailDuring our conversation, Mr [redacted] accepted our offer of a $account credit as resolution to his reported issue, which has been applied to his account If we can be of further assistance regarding this matter, you can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence M Terrence M Executive Services Analyst

April 28, Revdex.com Ward Parkway, Suite Kansas City, MO RE: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the follow up inquiry submitted by [redacted] submitted on March 22, We appreciate the opportunity to address her account concerns According to Ms [redacted] follfilling, she expressed her dissatisfaction with the previous response provided Specifically, stating that she has not received the pending adjustment on her account Ms [redacted] stated that her order was shipped to the incorrect address, as a result, her equipment arrived at a later time However, the account was assessed additional equipment purchase charges due to the duplication of the orders to be mailed out to the correct address Lastly, Ms [redacted] stated that she had an unfavorable customer service experience while attempting to resolve her billing concern Therefore, Ms [redacted] request that Sprint review this matter and adjust her account accordingly Sprint has reviewed Ms [redacted] ’ complaint According to our records, on October 2016, Ms [redacted] placed five orders for iPhone devices In addition, she placed orders for iPhone devices to be delivered to the billing address on file However, the equipment orders were shipped to the incorrect address; therefore, the equipment orders were returned to Sprint’s Returns warehouse We confirmed on March 30, 2017, the devices were received at our Returns warehouse However, due to an inadvertent error the equipment orders were not cancelledAs a result, the account was assessed additional equipment purchase charges as reflected on the November through March billing statements Therefore, Sprint has applied an adjustment on Ms [redacted] ’ account to offset the equipment purchase charges, along with the Monthly Installment Billing Agreements totaling $2,as indicated on the January billing statement In addition, Sprint has applied an adjustment of $3,to Ms [redacted] ’ account as indicated on the April billing statement We spoke with Ms [redacted] on April 25, 2017, and relayed the aforementioned information and resolution to her During that call, Ms [redacted] acknowledged the acceptance of the resolution provided to her, and advised us that she is currently reviewing her billing statements to ensure that the appropriate credits have been applied to her account In addition, Ms [redacted] has agreed to follwith the undersigned directly if she has any additional questions and/or concerns pertaining to the resolution discussed herein We appreciate Ms [redacted] taking time to provide details of her experience with Sprint We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’ feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have caused Ms [redacted] If Ms [redacted] has any questions concerning the issues discussed herein, she can contact me directly at ###-###-####, Monday through Friday between the hours of 8:a.mand 5:p.mEastern Time Sincerely, /s/ Romualdo F Romualdo FExecutive & Regulatory Services

Tell us why here...March 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account: xxxxx [redacted] Sprint Case: [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] , submitted on March 9, We appreciate your assistance in bringing our customer’s concern to our attention Mr [redacted] ’s filing expressed his dissatisfaction with not being provided with the device that was approved by SprintAccording to Mr [redacted] , he was approved for an iPhone SE deviceMr [redacted] believes that the Retail Sales Representative took his device that Sprint approved and sold him a different oneMr [redacted] requested that Sprint review this matter and provide him with a replacement device Sprint has reviewed Mr [redacted] ’s complaintWe spoke with Mr [redacted] on March 15, 2017, to discuss his concernsAt which time, Mr [redacted] advised that his complaint was regarding the Retail Sales RepresentativeWe asked Mr [redacted] if he could provide us with additional information regarding the transaction that took placeHowever, the phone call endedWe attempted to contact Mr [redacted] again via phone and email on March 22, 2017, without success We are continually seeking ways to improve the quality of service provided to our customersOur representatives are required to attend extensive training classes before they are released to assist our customersPlease be advised that we appreciate Mr [redacted] taking the time to provide us with the details of his experiencePlease be assured that we value Mr [redacted] ’s feedback and that his concerns have been forwarded to the appropriate managerial staff for further review Should Mr [redacted] have any additional questions or concerns regarding this matter, we encourage him to contact the undersigned directly at the phone number noted below at his earliest convenience We regret any inconvenience Mr [redacted] may have experienced while attempting to resolve this matterIf we may be of further assistance, Mr [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-#### extension ***I am available Monday through Friday from a.mto p.m., Eastern Standard Time Sincerely, /s/ Dar-Sheen [redacted] Dar-Sheen [redacted] Executive & Regulatory Service

I went to another Sprint store got the password called Cheryl back she says it is closed and account is back to $dollarsThanks***

February 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX5610, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] filing, she states that she has had an unfavorable experience while attempting to take advantage of an upgrade promotionShe states that she received a flyer offering $off an iPhone 8/Plus or iPhone X with select trade-insShe further states that she called in to take advantage of the offer and was informed that the promotion had expiredShe states that she is dissatisfied with the fact that the promotion is no longer available, and there is no additional promotion being extendedAs a result, Ms [redacted] is requesting an explanation as to why the promotional flyer did not include an expiration date and could not be honored two days after it expired We spoke with Ms [redacted] January 31, 2018, and February 2, 2018, regarding her concernsAfter review, we confirmed that the $Off an iPhone 8/Plus or iPhone X Gross Adds and Upgrades with Select Trathe promotion expired on January 14, However, as a means to an amicable resolution and to bring closure to this matter, our office offered the current promotion which is $off iPhone 8/Plus or iPhone X with select trade-insWe advised that the promotion expires February 8, Furthermore, we offered an additional $courtesy credit for use toward future Monthly Recurring Charges (MRC)Ms [redacted] expressed satisfaction with the offer extendedWe appreciate Ms [redacted] for taking the time to provide us with details of her recent customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processesWe regret any frustration this matter may have caused If I may be of further assistance regarding this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToyaPLaToya PExecutive Services Analyst

April 3, 2017 RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Re: BBB File [redacted] -Rebuttal, [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms. [redacted] ***. We appreciate your assistance in bringing our customers' concerns to our attention and regret the circumstances that led to Ms. ***’s contacting your agency once again. In her rebuttal, Ms. [redacted] acknowledged that we have provided a $714.74 refund, as referenced in our March 9, 2017, response to her initial filing. However, she also advised that additional amounts are owed to her for devices that she returned to us on October 14 and November 16, 2016, respectively. In addition, she advised that she did not receive a copy of her invoice subsequent to our previous interaction, as expected. We regret any misunderstanding or delay that may have occurred in processing Ms. ***’s referenced equipment returns and associated credits. Our records reflect that we applied credits totaling $5,090.81 to her Sprint account between October 27, 2016, and February 7, 2017, to offset charges for equipment she returned to us and an equipment upgrade charge of $30. We confirmed that those credits fully satisfy all outstanding equipment charges referenced in her inquiry, leaving her account with a $718.74 credit balance. In addition, we confirmed that account credits were correctly applied for the Samsung Galaxy Note 7 and Samsung Galaxy Edge devices noted in her inquiry, which she advised were returned to two retail locations on October 4 and November 16, 2016, respectively. We spoke with Ms. [redacted] again on March 29, 2017, advising of the information outlined above and reviewed her past invoices. We also identified that we forwarded a copy of Ms. ***’s December 10, 2016, invoice to her on March 6, 2017, as requested; however, based on her response, we confirmed her address and sent copies of her September 2016 through February 2017 invoices to her at her request and waived the associated $5-per-copy reprint fee on March 30, 2017. Ms. *** agreed to work with us directly to answer any remaining questions or disputes she may have related to her account billing. We regret any inconvenience these matters may have caused Ms. ***. If we can be of further assistance with these issues, she can contact me directly by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext. ####, and referencing case [redacted] . I am available from 7:30 a.m. to 3:30 p.m., Central Time, Monday through Friday. Sincerely, Stan S. Executive Services Analyst

November 15, 2017 RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Re: RevDex.com Case [redacted] Sprint Account XXXXX7947, Jonathan P [redacted] Sprint... Case [redacted] November 15, 2017 RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Re: RevDex.com Case [redacted] Sprint Account XXXXX7947, Jonathan P [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr. Jonathan P***. We appreciate you bringing our customers’ concerns to our attention. According to the information provided, Mr. P [redacted] stated that he was offered a credit of $20 per month when upgrading to the Samsung Note 8 for the length of the associated lease agreement. Mr. P [redacted] stated that although he accepted the offer, he has not received the credit for the device. Our records reflect that the offer for $20 off of the monthly lease charge for the Samsung Note 8 device was contingent upon adding a new line of service and activating the device on that line. Although Mr. P [redacted] added a new line of service, he activated the Samsung Note 8 on his existing line and therefore, does not qualify for the offer. However, in an effort to reach an amicable resolution, we offered to apply a one-time courtesy credit of $360 to his account, which is equivalent to the promotional credit for 18 months. Please note that account credits do not apply toward equipment charges. Therefore, regardless of the account balance due, customers are required to pay their equipment charges each month by the payment due date. We appreciate Mr. P [redacted] for taking the time to provide us with the details of his experience with our Customer Service team. We are continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value Mr. P***’s feedback and that his concerns have been forwarded to the appropriate managerial staff for further review. If I may be of further assistance with this matter, you can reach me by calling the Executive & Regulatory Services department toll-free at 1-844-282-8211, ext. 1620. I am available Monday through Friday from 9 a.m. to 5 p.m., Central Time. Sincerely, Kala C Executive Services Analyst

Sprint is in receipt of the above-referenced complaint We appreciate your assistance in bringing our customers’ concerns to our attention In Ms***’s filing, she stated that she went to a Sprint retail store to upgrade her phones However, the representative opened a new account in error Ms [redacted] stated that she cancelled her account because she was unable to receive assistance with her account and she continues to receive a bill for an account that was cancelled In addition, Ms [redacted] states that she requested a final bill to present to her new carrier for pay off of her equipment agreements However, she has not received the billFurther, Ms [redacted] states her account should not have been sent to collectionsMs [redacted] requested that Sprint review these matters and adjust her account accordingly In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Upon activation and upgrading her devices, Ms [redacted] was provided with a clear disclosure of her monthly recurring charges and equipment purchases and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her electronic agreement and equipment agreements which include a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of her plan or other monthly charges on Sprint’s part during the activation and upgrade of her devices Upon receipt of Ms [redacted] complaint, we reached out to our retail team who contacted Ms [redacted] directly on January 2, and advised her of the above information During our conversation with Ms [redacted] on January 2, 2018, we updated Ms***’s address and mailed her copy of her final itemized bill We appreciate Ms***’s taking time to provide details of her experience with our customer service representatives We are continually striving to improve the level of service provided to our customers Please be assured that we value customer feedback and will forward this information to the appropriate managerial teams for further review