Sprint Corporation

October 28, 2016 To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on October 19, 2016. We appreciate your assistance in bringing our customer’s concerns to our attention. In Mr. ***’s follow-up filing, he believes that he was not refunded correctly for the initial purchase of his Samsung Galaxy devices. Mr. [redacted] previously stated that he received the incorrect amount of tax credits for the return for the Samsung Galaxy Note 7 devices. Mr. [redacted] further stated that in his initial order, he was charged over $200 in taxes; however, when he exchanged the devices at a local Sprint Retail Store location, he received a refund of $151.98. Therefore, Mr. [redacted] requested that Sprint review this matter, and respond accordingly. Sprint has reviewed Mr. ***’s complaint. As stated in our initial response, we spoke with Mr. [redacted] on September 29, 2016, to further discuss his device concerns. We advised Mr. [redacted] that we would investigate his concerns and follow-up with him accordingly. Our records reflect that on August 3, 2016, Mr. [redacted] contacted our Telesales group and upgraded phone lines ending in [redacted] and ***, and purchased the Samsung Galaxy Note 7 devices at discounted pricing in exchange for a two-year Service Agreements for each line. Also, our records reflect that on September 20, 2016, Mr. [redacted] visited a Sprint Retail Store location to inquire about exchanging or upgrading his Samsung Galaxy Note 7 devices associated with the aforementioned phone lines, due to the recent recall, by the manufacturer, Samsung. Our records reflect that no sales related transaction occurred on September 20, 2016. Please note we partnered with our retail stores management team for further assistance. As such, our retail stores management team contacted Mr. [redacted] to further discuss and resolve his device concerns. As a result, we have confirmed that the aforementioned devices were exchanged on September 28, 2016. Since our initial conversation with Mr. ***, we followed-up with him on October 21, 2016, to further discuss his additional concerns. During that conversation, Mr. [redacted] advised us that he was unavailable to discuss this matter in detail and requested a follow-up call. To ensure that Mr. ***’s concerns were thoroughly investigated, we engaged our retail stores management team again for further assistance. We have determined the tax credits received during his exchange for the aforementioned devices were correct. During his initial sales transactions on August 3, 2016, he was assessed Upgrade Fees and shipping charges, totaling $72.00. These charges can be found on the August 2016 billing statement. In an effort to ensure a satisfactory and mutually acceptable resolution, we have agreed to apply a partial credit of $76.80 to his account to offset the Upgrade Fees and shipping cost, plus applicable taxes associated with the original order placed through our Telesales Group on August 3, 2016. This credit will appear on the November 2016 billing statement. We attempted to follow-up with Mr. [redacted] on October 25 and 26, 2016, to relay the aforementioned information to him. Unfortunately, we were unable to reach him directly. Please note that on October 28, 2016, we sent Mr. [redacted] an e-mail with our above resolution. Should Mr. [redacted] require further assistance with this matter, we urge him to contact the undersigned directly at the phone number noted below at his earliest convenience. We appreciate Mr. [redacted] taking time to provide details of his experience with Sprint. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Mr. ***’s feedback and that his concerns will be forwarded to the appropriate managerial staff for further review. If we can be of further assistance with this issue, Mr. [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext. ***. I am available Monday through Friday between 7:30 a.m. and 4:30 p.m., Eastern Time. Sincerely, /s/ [redacted] [redacted] Executive & Regulatory Services Analyst

Our records reflect that credits totaling $were applied to Ms***’s account on February 25, These will be reflected on her following invoice Additionally, Ms [redacted] is welcome to login online at www.sprint.com, use our Sprint Zone app or dial *talk on her device to check her current balance In regard to her device issue, we ordered a replacement and shipped to the retail store We confirmed the device was swapped on February 25, Please let me know if you have additional questions

September 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account XXXXX***, [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry submitted by your office on behalf of [redacted] *** We appreciate your assistance in bringing Mrs***’s concerns to our attention According to the information provided, Mrs [redacted] contacted your office regarding not receiving the Visa cards associated with Sprint’s buyout promotion Our records indicate that Mrs [redacted] began service with us on July 3, She registered for her VISA prepaid cards and her request was denied because Mrs [redacted] did not send her final [redacted] invoice outlining the amount owed for the devices she turned into us She reached out to us on Facebook, Saturday, September 16th We contacted her and conferenced in [redacted] to provide the required documentation On September 16, 2017, we spoke with Mrs [redacted] regarding her concerns We processed two prepaid Visa cards totaling $to reimburse her for the device charges assessed by his previous carrier Mrs [redacted] will receive her prepaid cards within days of September 19th We regret any inconvenience this matter may have caused Mrs*** If additional assistance is required, Mrs [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Tuesday through Saturday between a.mand p.m., Central Time Sincerely, Cher’ [redacted] Executive Services Analyst

July 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated she went to one of our Sprint stores and processed a Change of Ownership from her boyfriend’s account into her own account and was told her bill will be $monthlyShe further stated that she confirmed she could keep her same phone numberHowever, her subsequent invoice was higher than the amount quoted, and she contacted our customer service department for assistance She states she was advised that the disputed charges would be adjusted As a result, Ms [redacted] is requesting that we remove all late charges and make her bill $per month Our record reflects that Ms [redacted] started service with Sprint on February 21,, 2017, with two lines of service Additionally, on April 10, 2017, line ###-###-#### was transferred to Ms [redacted] ’s accountDuring our conversation with Ms [redacted] on July 17, 2017, we explained the information to herMs [redacted] advised that she should only have one line of service for phone ###-###-####, and not three lines Additionally, she asked if we could follow up with her after reviewing her account We made an attempt to contact Ms [redacted] via the e-mail and phone number provided on July 24, and 28, 2017, and have not received response to our attempts We are confident that we can resolve this matter; however, we need to speak to Ms [redacted] to make changes to her account We appreciate Ms [redacted] for taking time to provide details of her experience with our retail and customer care representativesWe are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

November 18, 2016 RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Re: BBB File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom... It May Concern: Sprint is in receipt of the inquiry filed by Ms. [redacted] . We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Ms. [redacted] ’ inquiry, she advises she contacted our online Customer Care department on October 17, 2016, to inquire about the Unlimited Freedom plan being eligible for her employee discount. She states that she was advised that the Unlimited Freedom plan is eligible for the 26 percent discount and changed her plan accordingly. However, after the discount was not reflected on her next invoice, she contacted our Customer Care department and was advised that she was previously provided with inaccurate information and that the plan is not eligible for any Sprint Discount Program (SDP) discount. As a result of this matter, [redacted] is requesting that Sprint honor what she was initially told by our online representative. Our records reflect that Ms. [redacted] changed to the Unlimited Freedom plan on October 22, 2016. The Unlimited Freedom plan is not eligible to receive a Sprint Discount Program (SDP) discount because it is already a deeply discounted plan. Our printed materials and website confirms the Terms and Conditions of this plan, which includes this information. As a result, an SDP discount was correctly not added to this service plan when Ms. [redacted] recently changed her plan. After reviewing our records, we confirmed that our online representative did not correctly inform Ms. [redacted] of the Terms and Conditions of the Unlimited Freedom plan and incorrectly stated that she would receive her SDP discount. We sincerely regret this error and have applied the applicable feedback to the appropriate management staff. Normally, because of this misunderstanding, we would suggest that Ms. [redacted] change her service plan to a discountable service plan and we would honor the discount for the time she was on the Unlimited Freedom plan. However, Ms. [redacted] wants to remain on the Unlimited Freedom plan and stated she wanted what she was promised. As a result, in an effort to reach an amicable resolution, and to bring closure to this matter, we applied a one-time credit to her account for the 26 percent discount through the end of lease agreement in February [redacted] totaling $457.60. As a result, her account currently reflect a credit balance of $248.12. As a result of the action taken, Sprint considers this matter fully addressed and resolved. If Ms. [redacted] needs further assistance with this matter, she can contact the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Thursday, and Friday from 7:30 a.m. to 5:30 p.m., Central Time. Sincerely, Michal M. Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me # [redacted] has been resolved.Thank you [redacted] Regards, [redacted]

October 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customer’s concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the level of customer service provided by our representatives during her recent attempts to cancel a line of service associated with her Sprint account, citing that the line remains active despite her multiple calls to our Customer Care departments In addition to terminating the noted line of service, Ms [redacted] requested that we provide a substantial credit to her account for her time and effort We appreciate Ms [redacted] ’s providing details of her experience with our Customer Care representatives We are continually striving to improve the level of service provided by our employees Please be assured that we value customer feedback and that this information has been forwarded to the appropriate management teams for further review We regret any possible misunderstanding that may have occurred regarding Ms [redacted] ’s service cancellation request and subsequent account billing Our records reflect that she ported three of her four mobile numbers from Sprint to another provider on September 24, 2016, leaving one line of service active Later that same day, Ms [redacted] spoke with representatives of our Customer Care department and scheduled the cancellation of her final line of service at the end of her then-current billing period, October 10, 2016; however, our records further reflect that the line inadvertently remained active past that date During our October 4, 2016, conversation with Ms [redacted] , we explained the information detailed above We also assured her that we canceled the noted line of service effective immediately and credited her account for charges assessed for that line of service after September 24, In addition, as a demonstration of our commitment to excellence, we also offered to apply an $credit to her account as a result of the delay in taking action Ms [redacted] accepted that offer and expressed her satisfaction with our resolution We regret any inconvenience these matters may have caused and the loss of Ms [redacted] ’s business However, we are pleased that we were able to resolve her reported concerns to her satisfactionIf we can be of further assistance with these issues, Ms [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Linda WExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I have been in direct contact with the sprint rep Bud LelandWe have come to an agreement to setttle the past due balance and I have paid the sum of $to close the account final and in good standing andMr Leland has gaged that it will be removed from my credit record as a collections accountSo I have completed my part of the issue however it has yet to come off of my credit report which I am sure may take up to daysAt which time I will be satisfied with the outcome as the matter will be resolved Regards, [redacted]

July 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] M [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In Ms [redacted] ’s inquiry, she expressed her dissatisfaction with our assessing equipment and late fees to her Sprint account when she canceled services with us Ms [redacted] requested that we remove that information from her credit reporting We regret the circumstances that led to Ms [redacted] ’s decision to discontinue her services with us, as well as any possible misunderstanding that may have occurred related to her subsequent Sprint billingOur records reflect that Ms [redacted] began her Sprint services on May 12, 2015, and that her services were suspended on September 23, 2015, due to non-payment Because we did not receive payment of her past-due account balance, her account was closed on December 22, Subsequently, valid equipment financing and Early Termination charges and applicable late payment fees were assessed, leaving her account in closed status with a final balance due of $ Based on our review, we have been unable to identify any Sprint error associated with Ms [redacted] ’s Sprint account Based on the nature of her inquiry, it will be necessary for us to speak with Ms [redacted] directly in order to validate her account security information and obtain additional details that will aid in our review However, our attempts to contact Ms [redacted] via telephone and e-mail on July 24, 26, and 28, 2017, to discuss her reported concerns in detail were unsuccessful We also sent a letter to Ms [redacted] at her address of record on July 26, 2017, acknowledging our receipt of her inquiry and inviting her to contact us for assistance To date, we have not yet received a response from Ms [redacted] We regret any inconvenience these concerns may have caused Ms [redacted] , as well as the loss of her business We believe that we can fully address her reported concerns, and we look forward to having the opportunity to do so As such, if these issues remain unresolved, we invite Ms [redacted] to contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.mCentral Time Sincerely, Katherine DExecutive Services Analyst

June 13, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxxx***, [redacted] - [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] - [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] - [redacted] stated that she experienced technical issues with her leased Samsung 6s 64gb device and it was replaced with a Samsung 6s 32gb device She stated that she agreed to pay $per month for the lease payments on the 64gb device and since she received the incorrect device, she is requesting a refund for the difference that she paid During our conversation with Ms [redacted] - [redacted] on June 5, 2017, we explained that all new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warrantyMs [redacted] - [redacted] subscribed to Sprint Total Equipment Protection (TEP) on phone number ending in [redacted] on her accountTherefore, if the problem with Ms [redacted] - [redacted] ’s devices is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, her device will be repaired or replaced at no charge at a Sprint service and repair center for the first two visits Ms [redacted] - [redacted] will be charged $for each subsequent visit to a Sprint service and repair center, if her device requires repair or replacement within a rolling 12-month period If the problem with Ms [redacted] - [redacted] ’s device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, she may contact Asurion, the program administrator, to file a claim A $up to a $deductible, depending on the device model, is required at claim approval and if the device is not available it will be replaced with a comparable model device Further details regarding TEP and the coverage’s under ESRP and ERP may be found at www.sprint.com/tep We advised Ms [redacted] - [redacted] that per the terms of the TEP option, we were unable to determine any error; however, since we value her business and in an effort to bring amount an amicable resolution to this matter, we offer to provide an account concession credit in the amount of $ Ms [redacted] - [redacted] accepted our offer and confirmed that her issue is resolved We regret any inconvenience that this matter may have caused If I can be of further assistance with this matter, Ms [redacted] - [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### extension *** I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Jennifer F.Jennifer F.Executive Services Analyst

August 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed concerns with her account billing She stated that she was offered a free tablet but has been billed $monthly for the monthly service chargeShe requested that we remove the $monthly service charges and a credit her account $for her time and inconvenience We regret any confusion Ms [redacted] may have experienced regarding the billed charges reflected on her monthly invoicesOur records reflect that that Ms [redacted] activated a Slate Tablet for the line ending in [redacted] on June 20, Our records further indicate that the tablet was purchased via installment billing and that Ms [redacted] would received a monthly service credit of $to offset the cost of the monthly installment charge for the month installment period with the selected $unlimited tablet plan We spoke with Ms [redacted] on July 19, 2017, who had contacted our Customer Care department on July 10, 2017, and requested to cancel and return the tablet At her request, the tablet was set to cancel at the end of the current bill cycle, effective July 17, 2017, and a return kit was mailed to her to facilitate the return of the tablet During our conversation Ms [redacted] requested compensation for her inconvenience Sprint appreciates Ms [redacted] ’s business; however, as per the Terms and Conditions of Service, Sprint is not required to provide compensation to its customers in an effort to resolve the concerns that are brought to our attention However, due to any possible misunderstanding and or misinformation that may have occurred related to the activation of the tablet, we applied a $service credit to her account on July 21, 2017, as a gesture of goodwill If we can be of further assistance related to this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:p.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Analyst

Tell us why here...March 1, 2017 Kansas City RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Re: BBB Case # [redacted] , [redacted] Sprint Account # xxxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the... above-referenced complaint of [redacted] submitted on February 2, 2017. We appreciate your assistance in bringing our customers’ concern to our attention. According to the information received, Ms. [redacted] expressed her dissatisfaction with the charges assessed to her account and the data allowance associated with her lines of services. Ms. [redacted] stated that she returned a recently purchased device to Sprint’s Returns warehouse; however, she continued to be assessed charges for that device. Additionally, Ms. [redacted] stated that she had an unfavorable customer service experience while attempting to address her account concerns. Ms. [redacted] requested that Sprint review this matter and adjust her account accordingly. Sprint has reviewed Ms. [redacted] ’s complaint. According to our records, Ms. [redacted] ’s account was previously associated with a 50% off competitor plan with 15GB of data for the lines of services associated with her account. Our records further indicate on January 18, 2017, Ms. [redacted] elected to update her price plan to our 50% off competitor plan with 25GB of data, which includes a $5 Automatic Payment discount per line/per month. Please note that Sprint currently offers a number of tools available to assist customers with the management of their wireless bills and voice, data and text messaging. A customer can dial *4 from their Sprint phone to receive text, data, and voice minute usage via an interactive voice response (IVR) platform. Existing customers with a designated preferred communication method on file will be notified if they incur voice, text or data overages. Sprint also identifies and alerts customers through outbound calls or texts when they incur extremely and unusually high overages for the first time. In addition, our customers can access and manage their accounts 24/7 by logging on to MySprint.com. Customers can access this site on their smartphone or personal computer to easily view any alerts or notifications involving their account. Additionally, we have confirmed that the device associated with phone line ending in [redacted] was received at our Returns warehouse on January 30, 2017. As such, the Lease Agreement was cancelled and adjustments totaling $707.44 was applied to her account to offset the Lease cancellation charges. Furthermore, on February 10, 2017, additional adjustments totaling $68.36 was applied to her account to offset the monthly lease charges as reflected on the December 2016 and January 2017 billing statements. We spoke with Ms. [redacted] on February 10, 2017, to relay the aforementioned information and resolution to her. During that call, Ms. [redacted] acknowledged her understanding with the resolution provided. We appreciate Ms. [redacted] taking time to provide details of her experience with Sprint. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Ms. [redacted] ’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review. We regret any inconvenience Ms. [redacted] may have experienced while attempting to resolve this matter. If I may be of further assistance, Ms. [redacted] can contact me by calling the Executive & Regulatory Services Department toll-free at ###-###-####. I am available Monday through Friday, between 9:30 a.m. and 6:30 p.m., Eastern Time. Sincerely, /s/ William S. William S. Executive Services Analyst

January 28, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding Sprint account XXXXX***We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with the level of customer service provided by our representatives during her recent attempts to have her malfunctioning HTC One device repaired or replaced, citing that she was provided conflicting information and still does not have a working phoneShe requested that we replace her defective device with a new or comparable model We appreciate Ms [redacted] ’ taking the time to provide us with details regarding her recent experiences with our Customer Care departmentPlease be assured that we value customer feedback and that her concerns have been forwarded to the appropriate managerial staff We regret any inconvenience that may have caused Ms [redacted] to contact your agency regarding our options to replace one of her malfunctioning devicesAll new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warrantySprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new deviceTEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty During our January 22, 2015, discussion with Ms [redacted] , we explained the information outlined aboveHowever, due to the nature of her equipment issues and the length of time taken to address those concerns, we replaced the HTC One device for the line ending in [redacted] with a new Samsung Galaxy at no charge to her, contingent upon the return of her defective device to our warehouse within days, as a one-time exception Ms [redacted] accepted our offer, and we processed an order for her new device, which she received and activated on January 15, We also forwarded a prepaid shipping label to her e-mail address to facilitate the return of her malfunctioning device to our warehouse, which we received todayWe applied credits totaling $to her account to offset the equipment charge, activation fee, overnight shipping fee, applicable taxes, regulatory charges and surchargesThose credits can be viewed online and on Ms [redacted] ’ next invoice We are pleased to inform you that Ms [redacted] is satisfied with our resolutionIf you have questions regarding these matters, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 8:a.mand 5:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, it took nearly weeks for Sprint to unlock my phone after I paid my final bill which is excessiveIn addition, a Sprint rep was suppose to call me back to let me know when my phone was unlocked and didn't call me until 6/22/I will never be a Sprint customer again Regards, [redacted]

Tell us why he April 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account # xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] submitted on March 27, We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to the information provided, Mr [redacted] expressed his dissatisfaction with the delay in receiving a refund upon the cancellation of his Sprint accountMr [redacted] requested that Sprint review this matter and process a refund to him accordingly Sprint reviewed Mr [redacted] ’ complaintAccording to our records, Mr [redacted] established services with Sprint on December 16, 2016, at a local Sprint Retail Store locationAt that time, he portphone line ending in [redacted] and activated a device via Sprint’s Leasing programIn addition, he enrolled his account in Sprint’s Automatic Payment program Additionally, on January 6, 2017, Mr [redacted] visited a local Sprint Retail Store location and cancelled his Sprint account with the return of the device, within Sprint’s 30-day Satisfaction Guarantee return periodUpon the cancellation of the account, his account was assessed Lease cancellation charges totaling $as reflected on the January 19, billing statement Since Mr [redacted] ’ account was enrolled in our Automatic Payment program, the referenced amount was debited from his financial institution on February 8, To satisfactorily resolve this matter, on April 6, 2017, we approved and processed a refund of $to his credit card on filePlease be advised that financial institution normally post the transaction to the customer's account within business days; however, some institutions, such as credit unions and smaller financial institutions may take longer Therefore, we ask that Mr [redacted] follwith his financial institution after business days We regret any miscommunication and delay that Mr [redacted] may have experienced while awaiting the refund in questionWe spoke with Mr [redacted] on April 13, 2017, and relayed the above information and resolution to himMr [redacted] expressed his satisfaction with the resolution provided to him We regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Mr [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern TimeSincerely, /s/ Regina S.Executive Services Analyst re

June 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers concerns to our attention In her inquiry, Ms [redacted] disputed the final balance due reflected on her closed Sprint account, advising that she ported her mobile numbers from Sprint to another service provider in January due to unresolved network and billing issuesAlthough she acknowledged that she surrendered her Sprint devices to her new carrier during that process, Ms [redacted] requested that we credit her $balance, cease collections activity, and remove this matter from her credit reporting We regret the circumstances that led to Ms [redacted] ’s decision to terminate her services with us, as well as any possible misunderstanding that may have occurred related to her final account balance and subsequent collections activity Our records reflect that Ms [redacted] established her lines of Sprint service on September 13, 2016, but that she subsequently terminated those services on January 14, 2017, when she ported her mobile numbers from our network to another provider At that time, her account reflected a balance due of $367.64; however, because she took that action prior to the satisfaction of her accepted equipment finance agreements, we accelerated her device pay-off balances and assessed an additional $to her account, bringing her final balance due to $ Regrettably, we did not receive payment to settle that amount, and information related to Ms [redacted] ’s outstanding debt was forwarded to an outside agency for collection on Feburary 14, During our June 26, 2017, conversation with Ms [redacted] , we explained the information outlined above She advised that she was unable to return her financed devices to us because she turned surrendered them to her current service provider for promotional consideration As a result, we informed her that the disputed equipment charges are valid, and we respectfully declined her equipment credit request Ms [redacted] indicated her understanding of that information but requested that we consider account credits due to her previously-reported service issues Although we were unable to substantiate her network issues and only identified one instance of her calling us to report network service issues, we offered a $service credit as a demonstration of our commitment to excellenceWe also explained the remaining billed charges in detail Ms [redacted] accepted our offer, and we applied the $credit as agreed, leaving her Sprint account in closed status with an adjusted final balance due of $ 2, We also informed her that, because the past-due balance is valid, we cannot remove this information from her credit reporting Ms [redacted] stated that her issues were fully addressed We regret any frustration these matters may have caused and the loss of Ms [redacted] ’s businessIf we can be of further assistance with these issues, Ms [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meExcept I would like Sprint to also include a free magic box sent to me so I am able to have data when I am in my building at my billing addressI have already submitted a sign up for one via sprint.com/getmagicbox and would appreciate it if I get one in a timely manerMy phone is for my work and I need good data speeds not slow to none existent dataWhen my phone's are connected to lte band and I can't get onlineLte band doesn't go into my building please help because I don't have any other option for data due to old building and city not allowing my building to be modified to add cable lines through it to add an alternative internet source to get wifi setupThis would help greatlyEmail me at [redacted] for more infoPlease send the magic box to [redacted] grand Rapids Michigan This is the address to the building having data issues inside ofThank you Regards, [redacted]

February 16, 2017 RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Re: BBB Complaint [redacted] Account xxxxx [redacted] Case [redacted] , [redacted] To Whom It May... Concern: The above-referenced inquiry has been forwarded to our office for review. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Ms. [redacted] , an authorized user on the above Sprint account, stated that she purchased and subsequently returned equipment during the Sprint Satisfaction Guarantee return period. She states that she is dissatisfied with being billed for the device after return. Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our equipment. You can return your equipment to the point of sale within that time period for a full refund. Sprint assesses a $35 restocking fee for returns and exchanges. If your service plan required a service agreement, no termination fee is charged when you cancel within 14 days of activation. Additionally, we will refund any activation fees within three days of activation. You are responsible for all prorated monthly service charges, access and airtime charges, and the related taxes, surcharges and fees accrued on your account through the deactivation date. Please also note that premium content charges, overage minute charges, roaming charges, and applicable long distance and/or International charges will be billed on your final invoice. This policy may not reflect the additional return policies of our authorized 3rd-party dealers or retailers. Further information regarding our Return Policy can be viewed on our website at www.sprint.com/returns. We spoke with Ms. [redacted] on February 14, 2017, and discussed her concerns. We are pleased to inform that the matter has been resolved to her satisfaction. Based on our findings we have verified that Ms. [redacted] did return the device within the posted return period. Based on this, a $60 credit was applied to her account to offset the disputed device charges billed and the remaining installment charges for the device have been canceled. Ms. [redacted] confirmed satisfaction and had no additional inquiries. We regret any inconvenience that these matters may have caused. If I can be of further assistance, Ms. [redacted] can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday, between 7:30 a.m. and 3:30 p.m., Central Time. Sincerely, John C. Executive Services Analyst

June 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] stated that she upgraded to a new device and when she received the device it would not work and the device was replaced She stated that she upgraded a second phone line on her account to a new device, and she received incorrect device As a result, she returned the new device and requested to keep the existing iPhone on her account; however, the iPhone stopped working, and she was advised that she would need to visit a service and repair center to have the device checked As a result, she is requesting to have the iPhone replaced with a new device and to receive a correct bill Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our products You can return your device to the point of sale within that time period for a full refund (day of the days start when the device is activated) Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tablets However, if the device is returned in its original unopened package, no restocking fee is charged If your service plan required a service agreement, no termination fee is charged when you cancel within days of activation and the product is returned complete and undamaged Additionally, we will refund any activation fees within three days of activation Sprint notes that our 14-day Sprint Satisfaction Guarantee return policy is conspicuously disclosed in all relevant sales and marketing materials, and is directly confirmed with the consumer as part of the purchase process However, this may not reflect the policy of our third-party party retailers During our conversation with Ms [redacted] on June 9, 2017, we confirmed that the device that she stated was the incorrect device was returned to her local Sprint Retail store We explained that since she is within the day return/exchange period, her account has been updated to reflect that she is eligible to upgrade to a new device of her choosing Ms [redacted] declined our offer to upgrade to a new device and requested to re-add her existing iPhone to the account After multiple attempts, we were unable to get the iPhone to work over the phone and requested that she take the iPhone into her local service and repair center to have it tested by a certified technician However, she declined and requested to cancel her services We advised Ms [redacted] that if she cancelled her account ,she will be assessed an Early Termination Fee (ETF) for phone number ending in [redacted] and the lease cancellation for phone number ends in [redacted] on her account as stated in her service and leasing agreements However, in an effort to reach an amicable resolution to this matter, we offered and she accepted to waive the ETF and the lease cancellation charges with the return of both devices to our warehouse undamaged As a result, postage-paid return kits were mailed to the address on file This offer is valid for a period of days from the date of this response We appreciate Ms [redacted] taking the time to provide us with her feedback regarding her experience with our customer service and retail store representatives We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further review We regret the circumstances that led to her decision to cancel her services If Ms [redacted] still requires assistance with this matter, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, [redacted] F [redacted] FExecutive Services Analyst

July 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she obtained a device via Sprint’s Leasing program At the end of her lease term, she stated that she spoke with a Sprint representative whom she stated informed her that at the end of her agreement she could either pay the Lease Device Purchase Amount in full, or she could continue to pay the month-to-month lease fee of $per month, until the purchase amount was paid off Ms [redacted] expressed her dissatisfaction that the month-to-month charge is not applied toward the Lease Device Purchase Amount charge The Sprint Lease program is an option that gives qualified new and existing customers the flexibility to lease select Smartphones and tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease During our conversation with Ms [redacted] on July 18, we advised her that the Lease Device Purchase charge is separate from the monthly lease charge We further explained that the month-to-month lease charge does not apply toward the Lease Device Purchase Amount charge Further, our records show that this information is disclosed on the Lease Agreement that was signed by Ms***Per her request, we cancelled Ms***’s respective Lease Agreement and her account has been automatically charged $to purchase the device, as well as the applicable taxes and surcharges Although no credit is due, as a one-time courtesy, we applied credits totaling $to Ms***’s account Please note that account credits do not apply toward equipment charges We regret any inconvenience this matter may have caused Ms***If Ms [redacted] has any further questions regarding this matter, she can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Services Analyst