Ms. [redacted] placed web order #[redacted]. The following shipping address was entered on our website by the customer at the time of the order;[redacted]The zip code was incorrect by one digit. The correct zip code should have been 27253. We have reshipped the...
order to Ms. [redacted]; the new order number is #[redacted]. The order has been shipped via 3-4 day mail and will be delivered on or before 10/18/17.
[redacted] used the optional Smart Label to return her item. The optional Smart Label costs $7.99 to use and is a convenience option for the customer to return their item(s). The customer always has the option to return their item(s) using the vendor (i.e., [redacted], [redacted], [redacted]) of...
their choice. The Smart Label policy on our website is as follows;"If you choose to use the convenient return SmartLabel® included with your order, the following amount will be deducted from your exchange or return: $7.99 for wigs, $8.99 for apparel (U.S. orders only)."As a one time courtesy we will refund [redacted] the Smart Label fee of $7.99 back to her credit card.
Ms. [redacted] placed an order for item # T3618 (Classic Linen Shirt Dress) on 05/22/16. We received item # T3618 back 55 days later for an exchange; however it had exceeded the number of days allowed to exchange an item. Our return and exchange policy, listed in our catalog and on our...
website, states the following;"Clothing Exchanges: Within 45 days clothing may be exchanged and will be shipped free of charge excluding rush service charges. [redacted] fee of $8.99 will be deducted if applicable.""Pristine items received after time period guidelines will be donated to charity on your behalf with no exchange or refund applied."As a one-time courtesy we have issued Ms. [redacted] a refund in the amount of $39.99 for item #T3618. The refund was processed via refund check. Please allow 10-14 business days to receive the check from the USPS. The smaller size that Ms. [redacted] requested is not available.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
Revdex.com thank you so much for assisting with this concern, however I have not received any reimbursement from Especially Yours. Please pray further guidance. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]To date, I have not received the credit of $59.98.
Ms. [redacted] can return the item and we will inspect it for any defects. We have issued Ms. [redacted] a Return Authorization number. The RA # is [redacted]. The Return Authorization is valid until 05/21/17. Also, please put ATTN: [redacted] on your return package. The return...
steps are as follows;* Write the provided Authorization Number ([redacted]) on the outside of your package and on the exchange/return form. * Put your completed exchange/return form and the item you are returning inside your package. * Affix the provided return address label to the outside of your package or write the following address on the outside of your package:Wig.Com Exchange/Return Dept.ATTN: [redacted]
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to...
complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com, please refer to our initial response. We issued Ms. [redacted] a merchandise credit in the amount of $111.97. The merchandise credit has been placed on her account for future use. Ms. [redacted] will not be receiving reimbursement back to her credit card or via refund check. If you have any further questions please let us know. Thanks.
Ms. [redacted] placed mail order #[redacted] on 12/06/16. The order could not be fulfilled as we did not have the inventory that Ms. [redacted] requested. We sent Ms. [redacted] a refund check in the amount of $323.54. The refund check number was #[redacted]. The refund check was reissued again...
on 05/19/17 (refund check #[redacted]) as Ms. [redacted] informed us that she did not receive the original refund check. The amount of the second refund check (#[redacted]) was also $323.54.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The attached documents support the following facts: 1. On October 3, 2015, a total of Three Hundred Nine and 97/00 was paid for Order No [redacted] for three robes. (See Order Attached.)2. The robes were too large so I returned them immediately.3. However, since I was scheduled to perform a wedding ceremony and a funeral, on October 10, 2016, I re-ordered two of the robes -- one of them being the robe that was on sale, Item No. [redacted]. I have retained this robe, Item No. [redacted]. However, Item No. [redacted] did not fit. (See Order No. [redacted] attached.) I could not get authorization to return this item without incurring a $29.00 processing fee. The item is still in its original package and box. This item has not been worn while waiting for this dispute to be resolved. I am requesting to return this item without incurring $29.00 in processing fees. This request is based upon the Smart label which states that the refund will only be reduced by $7.99. (See the attached Smart Label.)4. On October 22, 2015, only Two Hundred Four and 03/00 was refunded. Therefore, Specialty Commerce retained One hundred Five and 94/00. (See attached refund to my account.) 5. I have also incurred Forty-Four Dollars in out of pocket expenses attempting to resolve this matter.Therefore, I am requesting refund of $105.94 minus $7.99 on Order No. [redacted] in the amount of $96.95.I am also requesting authorization to return Item No. [redacted] with a refund of $129.99 minus $7.99 on Order No. [redacted] in the amount of $122.00.The total refund would be $218.95.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I was happy to agree to the settlement offered by the Paula Young Co., however, I have yet to receive the promised return label and/or the credit.
Regards,
[redacted]
Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
You error. I did reply. Please check our correspondence on your website. I sent a copy of the invoice where my credit card was charged on 12/8/15. Please do not close this case. I sent the following to you:Order ConfirmationThank you for your order, [redacted]Your order number is: [redacted]Please save your order number for future reference.If you need any assistance with your order, please contact us at [redacted].We look forward to serving you again.Order SummaryBilling Info Payment Method[redacted]
[redacted]
**
[redacted]
[redacted] for $215.90Coupon Code: [redacted] for $0.00Shipping Info Shipping Method[redacted]
**
[redacted] US Standard Ground 5-7 Days We ship most orders Ground Delivery within 24 hours of receipt of your order. Please allow 5-7 business days for delivery. The fee for shipping and processing applies to your complete order, even if an item is back ordered and multiple shipments are required. Item #Product Qty Price Each Discount Total Price[redacted] Stella Human Hair Wig by Janet Collection™1$59.99$89.99 $59.99 P FS4/27 - Dark Brown w/ Copper Streaks, Average Your Code is Accepted! [redacted] Zara Human Hair Wig by Especially Yours®1$44.99$79.99 $44.99 Average, FS1B/30 - Almost Black w/ Medium Auburn Streaks Your Code is Accepted! Z5501 Aster by Especially Yours®1$29.99$49.99 $29.99 FS1B/27 - Almost Black w/ Light Auburn Streaks, Average Your Code is Accepted! [redacted] Alani by Especially Yours®1$19.99$39.99 $19.99 T4/27- Dark Brown Base w/ Copper, Average Your Code is Accepted! [redacted] Sierra Wig by Especially Yours®1$39.99 $39.99 Chestnut Brown with Golden Bronze, Average Your Code is Accepted! Merchandise Subtotal:$194.95Your Code is Accepted!-$0.00Shipping:$20.95Tax:$0.00 Order Total:$215.90Gift Certificate:($0.00) Total Charge:$215.90 You Saved!$0.00
Ms. [redacted], we manually pulled the item out of our inventory to ensure that you were receiving item # [redacted] in Color #60. I reviewed the item and color for accuracy and had another Manager review the item and color as well before we shipped it out to you last week via [redacted]. Normally, we would allow an order to go thru our normal pick, pack, and ship process; however because you had an issue previously we bypassed the normal shipping process to ensure that you were receiving item #[redacted] in Color #60. We apologize if this color is not want you are looking for, but we are confident that you received #[redacted] in Color # 60. We will send you a pre-paid return label so you can return the item. We will also issue you a credit back to you credit card for the item plus shipping.
Thank you for your help. You may close this case. Upon recent further research through old emails, the retailer is correct. I did ask for deferred billings, something I never do, especially since I had given a credit card number to them and for which I had believed they charged the account. After a thorough search of old credit card statements, Especiallyyours never applied the charges to the card and obviously created deferred billing. Mrs. [redacted], my mother apparently received these bills and never notified me. I am her POA and pay her bills. Please notify the retailer that the customer errored.Sincerely,[redacted]for [redacted]
Thank you for the clarification. We have issued a refund in the amount of $118.69 back to Ms. [redacted]'s credit card. Please allow 48-72 hours for the credit to appear on your credit card.
Our restocking policy is listed in our catalogs and on our website. As a one time courtesy we refunded the additional $78.99 back to Ms. [redacted]'s credit card.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Ms. [redacted] placed web order #[redacted]. The following shipping address was entered on our website by the customer at the time of the order;[redacted]The zip code was incorrect by one digit. The correct zip code should have been 27253. We have reshipped the...
order to Ms. [redacted]; the new order number is #[redacted]. The order has been shipped via 3-4 day mail and will be delivered on or before 10/18/17.
[redacted] used the optional Smart Label to return her item. The optional Smart Label costs $7.99 to use and is a convenience option for the customer to return their item(s). The customer always has the option to return their item(s) using the vendor (i.e., [redacted], [redacted], [redacted]) of...
their choice. The Smart Label policy on our website is as follows;"If you choose to use the convenient return SmartLabel® included with your order, the following amount will be deducted from your exchange or return: $7.99 for wigs, $8.99 for apparel (U.S. orders only)."As a one time courtesy we will refund [redacted] the Smart Label fee of $7.99 back to her credit card.
Ms. [redacted] placed an order for item # T3618 (Classic Linen Shirt Dress) on 05/22/16. We received item # T3618 back 55 days later for an exchange; however it had exceeded the number of days allowed to exchange an item. Our return and exchange policy, listed in our catalog and on our...
website, states the following;"Clothing Exchanges: Within 45 days clothing may be exchanged and will be shipped free of charge excluding rush service charges. [redacted] fee of $8.99 will be deducted if applicable.""Pristine items received after time period guidelines will be donated to charity on your behalf with no exchange or refund applied."As a one-time courtesy we have issued Ms. [redacted] a refund in the amount of $39.99 for item #T3618. The refund was processed via refund check. Please allow 10-14 business days to receive the check from the USPS. The smaller size that Ms. [redacted] requested is not available.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
Revdex.com thank you so much for assisting with this concern, however I have not received any reimbursement from Especially Yours. Please pray further guidance. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]To date, I have not received the credit of $59.98.
Ms. [redacted] can return the item and we will inspect it for any defects. We have issued Ms. [redacted] a Return Authorization number. The RA # is [redacted]. The Return Authorization is valid until 05/21/17. Also, please put ATTN: [redacted] on your return package. The return...
steps are as follows;* Write the provided Authorization Number ([redacted]) on the outside of your package and on the exchange/return form. * Put your completed exchange/return form and the item you are returning inside your package. * Affix the provided return address label to the outside of your package or write the following address on the outside of your package:Wig.Com Exchange/Return Dept.ATTN: [redacted]
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to...
complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com, please refer to our initial response. We issued Ms. [redacted] a merchandise credit in the amount of $111.97. The merchandise credit has been placed on her account for future use. Ms. [redacted] will not be receiving reimbursement back to her credit card or via refund check. If you have any further questions please let us know. Thanks.
Ms. [redacted] placed mail order #[redacted] on 12/06/16. The order could not be fulfilled as we did not have the inventory that Ms. [redacted] requested. We sent Ms. [redacted] a refund check in the amount of $323.54. The refund check number was #[redacted]. The refund check was reissued again...
on 05/19/17 (refund check #[redacted]) as Ms. [redacted] informed us that she did not receive the original refund check. The amount of the second refund check (#[redacted]) was also $323.54.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The attached documents support the following facts: 1. On October 3, 2015, a total of Three Hundred Nine and 97/00 was paid for Order No [redacted] for three robes. (See Order Attached.)2. The robes were too large so I returned them immediately.3. However, since I was scheduled to perform a wedding ceremony and a funeral, on October 10, 2016, I re-ordered two of the robes -- one of them being the robe that was on sale, Item No. [redacted]. I have retained this robe, Item No. [redacted]. However, Item No. [redacted] did not fit. (See Order No. [redacted] attached.) I could not get authorization to return this item without incurring a $29.00 processing fee. The item is still in its original package and box. This item has not been worn while waiting for this dispute to be resolved. I am requesting to return this item without incurring $29.00 in processing fees. This request is based upon the Smart label which states that the refund will only be reduced by $7.99. (See the attached Smart Label.)4. On October 22, 2015, only Two Hundred Four and 03/00 was refunded. Therefore, Specialty Commerce retained One hundred Five and 94/00. (See attached refund to my account.) 5. I have also incurred Forty-Four Dollars in out of pocket expenses attempting to resolve this matter.Therefore, I am requesting refund of $105.94 minus $7.99 on Order No. [redacted] in the amount of $96.95.I am also requesting authorization to return Item No. [redacted] with a refund of $129.99 minus $7.99 on Order No. [redacted] in the amount of $122.00.The total refund would be $218.95.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I was happy to agree to the settlement offered by the Paula Young Co., however, I have yet to receive the promised return label and/or the credit.
Regards,
[redacted]
Better Business...
Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
You error. I did reply. Please check our correspondence on your website. I sent a copy of the invoice where my credit card was charged on 12/8/15. Please do not close this case. I sent the following to you:Order ConfirmationThank you for your order, [redacted]Your order number is: [redacted]Please save your order number for future reference.If you need any assistance with your order, please contact us at [redacted].We look forward to serving you again.Order SummaryBilling Info Payment Method[redacted]
[redacted]
**
[redacted]
[redacted] for $215.90Coupon Code: [redacted] for $0.00Shipping Info Shipping Method[redacted]
**
[redacted] US Standard Ground 5-7 Days We ship most orders Ground Delivery within 24 hours of receipt of your order. Please allow 5-7 business days for delivery. The fee for shipping and processing applies to your complete order, even if an item is back ordered and multiple shipments are required. Item #Product Qty Price Each Discount Total Price[redacted] Stella Human Hair Wig by Janet Collection™1$59.99$89.99 $59.99 P FS4/27 - Dark Brown w/ Copper Streaks, Average Your Code is Accepted! [redacted] Zara Human Hair Wig by Especially Yours®1$44.99$79.99 $44.99 Average, FS1B/30 - Almost Black w/ Medium Auburn Streaks Your Code is Accepted! Z5501 Aster by Especially Yours®1$29.99$49.99 $29.99 FS1B/27 - Almost Black w/ Light Auburn Streaks, Average Your Code is Accepted! [redacted] Alani by Especially Yours®1$19.99$39.99 $19.99 T4/27- Dark Brown Base w/ Copper, Average Your Code is Accepted! [redacted] Sierra Wig by Especially Yours®1$39.99 $39.99 Chestnut Brown with Golden Bronze, Average Your Code is Accepted! Merchandise Subtotal:$194.95Your Code is Accepted!-$0.00Shipping:$20.95Tax:$0.00 Order Total:$215.90Gift Certificate:($0.00) Total Charge:$215.90 You Saved!$0.00
Ms. [redacted], we manually pulled the item out of our inventory to ensure that you were receiving item # [redacted] in Color #60. I reviewed the item and color for accuracy and had another Manager review the item and color as well before we shipped it out to you last week via [redacted]. Normally, we would allow an order to go thru our normal pick, pack, and ship process; however because you had an issue previously we bypassed the normal shipping process to ensure that you were receiving item #[redacted] in Color #60. We apologize if this color is not want you are looking for, but we are confident that you received #[redacted] in Color # 60. We will send you a pre-paid return label so you can return the item. We will also issue you a credit back to you credit card for the item plus shipping.
Ms. [redacted] was given a merchandise credit of $24.99 on 02/24/16; $19.99 for the item and $5.00 for shipping.
Thank you for your help. You may close this case. Upon recent further research through old emails, the retailer is correct. I did ask for deferred billings, something I never do, especially since I had given a credit card number to them and for which I had believed they charged the account. After a thorough search of old credit card statements, Especiallyyours never applied the charges to the card and obviously created deferred billing. Mrs. [redacted], my mother apparently received these bills and never notified me. I am her POA and pay her bills. Please notify the retailer that the customer errored.Sincerely,[redacted]for [redacted]
Thank you for the clarification. We have issued a refund in the amount of $118.69 back to Ms. [redacted]'s credit card. Please allow 48-72 hours for the credit to appear on your credit card.
Our restocking policy is listed in our catalogs and on our website. As a one time courtesy we refunded the additional $78.99 back to Ms. [redacted]'s credit card.
Revdex.com, please see our response from 07/12/16. Thanks.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]