We received Ms. [redacted]'s mail order (#[redacted]) on 10/22/16. She placed an order for two items (#[redacted] and #[redacted]); both of which cost $59.99. The two items were shipped out to Ms. [redacted] on 11/02/16 and were delivered by the [redacted] on 11/08/16 (see tracking #[redacted]...
details on [redacted]). The mail order information along with the information from [redacted] does not indicate a two month delay in receiving the items. The two items that Ms. [redacted] selected from out catalog were Final Sale items. Final Sale items, as stated in our policy in both our catalogs and website, cannot be returned for a refund or an exchange. All sales are final. Ms. [redacted] has been a loyal customer of Paula Young for a long time and we appreciate her business. As a one-time courtesy we have issued Ms. [redacted] a merchandise credit of $119.98 for the two items. We would also like to thank Ms. ** for contacting us on behalf of her mother.
[redacted] placed phone order #[redacted] on 01/16/17 for item #[redacted] for $129.99. The item ([redacted]) was a final sale item. Final sale items, as stated in our catalog and on our website, cannot be returned for a refund or an exchange. All sales are final. The item that...
the customer ordered was on page 33 ("Clearance Event") of our E71B catalog. As a one-time courtesy we will issue [redacted] a refund for the item in the amount of $129.99. Please allow 48-72 business hours for the credit to appear back on the credit card statement. Thanks.
Ms. [redacted] placed phone order # [redacted] with Paula Young on May 18, 2015. The order was for one wig; item # [redacted]. We received the item back on July 23, 2015. The Paula Young Return & Exchange policy is listed in all of our catalogs and on our website. Items that...
are received back between 31-60 days can be returned for a refund minus a $19 restock fee (per item) and shipping and processing fees. The Smart Label fee of $7.99 will also be deducted, if applicable. The Smart Label is an optional service that customers can utilize. Ms. [redacted]'s item was $29.99; the $19 restock fee was deducted from her refund along with $7.99 for the optional use of our Smart Label. This left a refund balance of $3.00 which was credited back to her credit card in July. As a one time courtesy we have refunded Ms. [redacted] an additional $26.99 for a total refund of $29.99.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Thank you very much with complaint #[redacted] I read the complaint, this company has not contacted me by phone nor through and email. This is to let you know I used a pre-paid card ([redacted] Card) [redacted] which is non reloadable, they probably need to send a check of $59.99. Regards,
[redacted]
Ms. [redacted] placed phone order #[redacted] for item #[redacted]. The item was a clearance/final sale item. Final sale items, as stated in our catalog and on our website, cannot be returned or exchanged; all sales are final. As a one-time courtesy, we will contact Ms. [redacted] so she can select...
a different item. If Ms. [redacted] doesn't find another item that she likes we will issue her a refund.
Ms. [redacted] placed phone order #[redacted] on 11/08/16. The order was a Deferred Billing order with a deferred payment due date of 02/12/17 in the amount of $188.94. Ms. [redacted] returned her items beyond our return and exchange policy. The pollicy, as stated in our...
catalog and on our website, is 45 days for clothing exchanges and 30 days for clothing returns. We returned the items back to Ms. [redacted] on 02/15/17 per her request. At this point in time, Ms. [redacted] has an outstanding Deferred Billing balance of $$188.94. Her credit card declined on 02/12/17 for $188.94.
We apologize for the issue Ms. [redacted] experienced. Ms. [redacted] placed web order #[redacted] on 08/11/17. We received it back on 09/05/17, but it was incorrectly labeled as 09/09/17. A refund check in the amount of $178.33 is being processed for the item (we have waived the $7.99 Smart...
Label return shipping fee). Please allow 10-14 business days to receive the refund check via the [redacted]. Thanks.
Ms. [redacted] placed phone order #[redacted] on 12/20/16 for two items; item #[redacted] ($24.99) and item #[redacted] ($14.99). Both items were Final Sale items. Final Sale items, as stated in our catalog and on our website, cannot be returned for a refund or an exchange. All sales are final....
As a one-time courtesy we have issued Ms. [redacted] a refund back to her credit card in the amount of $39.98 for the two items.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We spoke to Ms. [redacted] by phone yesterday to make sure we resolved this issue. She received the original $8.99 credit back on May 27th which she confirmed on her original complaint. We also issued another $8.99 credit back to her credit card on August 5th. This second $8.99 credit was for the out of pocket expense that she had to reship the item back to us. She paid $8.85 for the shipping, but we gave her a second credit for $8.99 on August 5th ($0.14 higher than what she paid out of pocket). I believe this is where the confusion was on the credit; we issued a second $8.99 credit for her out of pocket return shipping expense and she was looking for an $8.85 credit. We went ahead and issued another credit in the amount of $8.85 yesterday for Ms. [redacted] which will show up on her credit card account within the next 24-72 business hours. Ms. [redacted] should have three total credits as follows; $8.99 credit on May 27th (confirmed in original complaint)$8.99 credit on August 5th (for out of pocket expense of $8.85)$8.85 credit on January 7th (for out of pocket expense of $8.85)
We have reissued a credit of $22.93 back to Ms. [redacted]’s credit card ending in [redacted]. Please allow 24-72 business hours for the credit to appear back on the credit card account. Thanks. -[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Ms. [redacted] placed web order #[redacted] on 04/11/17 for item #T3759 in the quantity of two. Item #T3759 is a Clearance/Final Sale item. This information is posted directly to the right of the item on the product page of our website. Our Clearance/Final Sale policy, as outlined on our...
website, is as follows;Clearance and Final Sale items CANNOT be returned. Any returned Clearance and Final Sale items will be DONATED TO CHARITY on your behalf, with no exchange or refund applied.Ms. [redacted] submitted a charge back with her credit card company ([redacted]) for $111.97. [redacted] did not agree with the charge back request and allowed us to charge the $111.97. Ms. [redacted] has been a longtime customer of Especially Yours and we appreciate her business. As a one-time courtesy, we will issue Ms. [redacted] a $111.97 merchandise credit to be used on a future order(s).
Ms. [redacted] placed web order #[redacted] for item #Z4781 in a quantity of two on 02/22/17. The color requested was O1B and the size was average. Each item cost $19.99. Item #Z4781 is a Clearance/Final Sale item. Ms. [redacted] confirms in her statement that the item she purchased was a...
Clearance item. Clearance/Final Sale items, as outlined on our website and in our catalog, cannot be returned for an exchange or a refund. All sales are final. We received the two items (# Z4781) back on 03/17/17 and confirmed that both items were #Z4781, in color O1B size average, which is what Ms. [redacted] requested. Ms. [redacted] contacted us by phone on 04/10/17 and we informed her that the items she purchased were Clearance/Final sale items. We informed Ms. [redacted] that we could send the items back to her or they would be donated to charity per our Clearance/Final Sale policy.
Ms. [redacted] placed web order # [redacted] on January 12, 2016. We received her return item, # [redacted], on March 11, 2016 which was 63 days after the purchase date. Especially Yours return and exchange policy, as stated on our website and in our catalog, is as follows;Clothing Exchanges: Within 45...
days*, clothing may be exchanged and will be shipped free of charge, excluding rush service charges. [redacted]® fee of $8.99 will be deducted, if applicable.Clothing Returns: Within 30 days*, clothing must returned for refund, excluding shipping and processing fees. [redacted]® fee of $8.99 will be deducted, if applicable.As a one time courtesy we processed a refund for $44.99 on March 29, 2016 for Ms. [redacted].
We apologize for the issues Ms. [redacted] experienced with receiving the correct color of the item she purchased. The error was a system issue which caused the wrong color to be sent to Ms. [redacted] both times. The system issue has been identified and corrected. We have...
left Ms. [redacted] a message to confirm that she now has the correct color of the item she ordered.
Ms. [redacted] returned the [redacted] Line pants set back to us; however the item was damaged. The bottom of the pants were dirty and torn; they looked as if they had been worn and were dragging on the ground. The buttons on the item were also dirty. Our return and exchange policy, as stated...
in our catalog and on our website, states that items must be returned in pristine condition. Ms. [redacted] requested that we send the item back to her if were were not going to accept it as a return; which we did. Ms. [redacted] paid $4.45 to have the item sent back to her. As a one-time courtesy, we will refund Ms. [redacted] $167.43; $139.99 for the item, $22.99 for the original shipping, and $4.45 for the return shipping that she paid. Ms. [redacted] will now have the item and a refund. The refund will be sent back to her credit card. Please allow 48-72 business hours for processing.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint...
#[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Ms. [redacted] placed phone order #[redacted] on 06/13/17. She ordered item #Z1236 for $39.99. Item #Z1236, as stated in our Return/Exchange Policy on our website and in our catalog, was a Final Sale/Clearance item. Final Sale/Clearance items cannot be exchanged or returned. All...
sales are final for Final Sale/Clearance items. Final Sale/Clearance items that are returned will be donated to charity on the customer's behalf with no refund or exchange applied. As a one-time courtesy, we will issue a refund of $39.99 back to Ms. [redacted]'s credit card. Please allow 48-72 business hours for the credit to be received back to the credit card.
A refund check (#[redacted]) in the amount of $22.00 was mailed to Ms. [redacted] on 08/16/16. The $22.00 was initially credited to her account for future use.
We received Ms. [redacted]'s mail order (#[redacted]) on 10/22/16. She placed an order for two items (#[redacted] and #[redacted]); both of which cost $59.99. The two items were shipped out to Ms. [redacted] on 11/02/16 and were delivered by the [redacted] on 11/08/16 (see tracking #[redacted]...
details on [redacted]). The mail order information along with the information from [redacted] does not indicate a two month delay in receiving the items. The two items that Ms. [redacted] selected from out catalog were Final Sale items. Final Sale items, as stated in our policy in both our catalogs and website, cannot be returned for a refund or an exchange. All sales are final. Ms. [redacted] has been a loyal customer of Paula Young for a long time and we appreciate her business. As a one-time courtesy we have issued Ms. [redacted] a merchandise credit of $119.98 for the two items. We would also like to thank Ms. ** for contacting us on behalf of her mother.
[redacted] placed phone order #[redacted] on 01/16/17 for item #[redacted] for $129.99. The item ([redacted]) was a final sale item. Final sale items, as stated in our catalog and on our website, cannot be returned for a refund or an exchange. All sales are final. The item that...
the customer ordered was on page 33 ("Clearance Event") of our E71B catalog. As a one-time courtesy we will issue [redacted] a refund for the item in the amount of $129.99. Please allow 48-72 business hours for the credit to appear back on the credit card statement. Thanks.
Ms. [redacted] placed phone order # [redacted] with Paula Young on May 18, 2015. The order was for one wig; item # [redacted]. We received the item back on July 23, 2015. The Paula Young Return & Exchange policy is listed in all of our catalogs and on our website. Items that...
are received back between 31-60 days can be returned for a refund minus a $19 restock fee (per item) and shipping and processing fees. The Smart Label fee of $7.99 will also be deducted, if applicable. The Smart Label is an optional service that customers can utilize. Ms. [redacted]'s item was $29.99; the $19 restock fee was deducted from her refund along with $7.99 for the optional use of our Smart Label. This left a refund balance of $3.00 which was credited back to her credit card in July. As a one time courtesy we have refunded Ms. [redacted] an additional $26.99 for a total refund of $29.99.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Thank you very much with complaint #[redacted] I read the complaint, this company has not contacted me by phone nor through and email. This is to let you know I used a pre-paid card ([redacted] Card) [redacted] which is non reloadable, they probably need to send a check of $59.99. Regards,
[redacted]
Ms. [redacted] placed phone order #[redacted] for item #[redacted]. The item was a clearance/final sale item. Final sale items, as stated in our catalog and on our website, cannot be returned or exchanged; all sales are final. As a one-time courtesy, we will contact Ms. [redacted] so she can select...
a different item. If Ms. [redacted] doesn't find another item that she likes we will issue her a refund.
Ms. [redacted] placed phone order #[redacted] on 11/08/16. The order was a Deferred Billing order with a deferred payment due date of 02/12/17 in the amount of $188.94. Ms. [redacted] returned her items beyond our return and exchange policy. The pollicy, as stated in our...
catalog and on our website, is 45 days for clothing exchanges and 30 days for clothing returns. We returned the items back to Ms. [redacted] on 02/15/17 per her request. At this point in time, Ms. [redacted] has an outstanding Deferred Billing balance of $$188.94. Her credit card declined on 02/12/17 for $188.94.
We apologize for the issue Ms. [redacted] experienced. Ms. [redacted] placed web order #[redacted] on 08/11/17. We received it back on 09/05/17, but it was incorrectly labeled as 09/09/17. A refund check in the amount of $178.33 is being processed for the item (we have waived the $7.99 Smart...
Label return shipping fee). Please allow 10-14 business days to receive the refund check via the [redacted]. Thanks.
Ms. [redacted] placed phone order #[redacted] on 12/20/16 for two items; item #[redacted] ($24.99) and item #[redacted] ($14.99). Both items were Final Sale items. Final Sale items, as stated in our catalog and on our website, cannot be returned for a refund or an exchange. All sales are final....
As a one-time courtesy we have issued Ms. [redacted] a refund back to her credit card in the amount of $39.98 for the two items.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We spoke to Ms. [redacted] by phone yesterday to make sure we resolved this issue. She received the original $8.99 credit back on May 27th which she confirmed on her original complaint. We also issued another $8.99 credit back to her credit card on August 5th. This second $8.99 credit was for the out of pocket expense that she had to reship the item back to us. She paid $8.85 for the shipping, but we gave her a second credit for $8.99 on August 5th ($0.14 higher than what she paid out of pocket). I believe this is where the confusion was on the credit; we issued a second $8.99 credit for her out of pocket return shipping expense and she was looking for an $8.85 credit. We went ahead and issued another credit in the amount of $8.85 yesterday for Ms. [redacted] which will show up on her credit card account within the next 24-72 business hours. Ms. [redacted] should have three total credits as follows; $8.99 credit on May 27th (confirmed in original complaint)$8.99 credit on August 5th (for out of pocket expense of $8.85)$8.85 credit on January 7th (for out of pocket expense of $8.85)
We have reissued a credit of $22.93 back to Ms. [redacted]’s credit card ending in [redacted]. Please allow 24-72 business hours for the credit to appear back on the credit card account. Thanks. -[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Ms. [redacted] placed web order #[redacted] on 04/11/17 for item #T3759 in the quantity of two. Item #T3759 is a Clearance/Final Sale item. This information is posted directly to the right of the item on the product page of our website. Our Clearance/Final Sale policy, as outlined on our...
website, is as follows;Clearance and Final Sale items CANNOT be returned. Any returned Clearance and Final Sale items will be DONATED TO CHARITY on your behalf, with no exchange or refund applied.Ms. [redacted] submitted a charge back with her credit card company ([redacted]) for $111.97. [redacted] did not agree with the charge back request and allowed us to charge the $111.97. Ms. [redacted] has been a longtime customer of Especially Yours and we appreciate her business. As a one-time courtesy, we will issue Ms. [redacted] a $111.97 merchandise credit to be used on a future order(s).
Ms. [redacted] placed web order #[redacted] for item #Z4781 in a quantity of two on 02/22/17. The color requested was O1B and the size was average. Each item cost $19.99. Item #Z4781 is a Clearance/Final Sale item. Ms. [redacted] confirms in her statement that the item she purchased was a...
Clearance item. Clearance/Final Sale items, as outlined on our website and in our catalog, cannot be returned for an exchange or a refund. All sales are final. We received the two items (# Z4781) back on 03/17/17 and confirmed that both items were #Z4781, in color O1B size average, which is what Ms. [redacted] requested. Ms. [redacted] contacted us by phone on 04/10/17 and we informed her that the items she purchased were Clearance/Final sale items. We informed Ms. [redacted] that we could send the items back to her or they would be donated to charity per our Clearance/Final Sale policy.
Ms. [redacted] placed web order # [redacted] on January 12, 2016. We received her return item, # [redacted], on March 11, 2016 which was 63 days after the purchase date. Especially Yours return and exchange policy, as stated on our website and in our catalog, is as follows;Clothing Exchanges: Within 45...
days*, clothing may be exchanged and will be shipped free of charge, excluding rush service charges. [redacted]® fee of $8.99 will be deducted, if applicable.Clothing Returns: Within 30 days*, clothing must returned for refund, excluding shipping and processing fees. [redacted]® fee of $8.99 will be deducted, if applicable.As a one time courtesy we processed a refund for $44.99 on March 29, 2016 for Ms. [redacted].
We apologize for the issues Ms. [redacted] experienced with receiving the correct color of the item she purchased. The error was a system issue which caused the wrong color to be sent to Ms. [redacted] both times. The system issue has been identified and corrected. We have...
left Ms. [redacted] a message to confirm that she now has the correct color of the item she ordered.
Ms. [redacted] returned the [redacted] Line pants set back to us; however the item was damaged. The bottom of the pants were dirty and torn; they looked as if they had been worn and were dragging on the ground. The buttons on the item were also dirty. Our return and exchange policy, as stated...
in our catalog and on our website, states that items must be returned in pristine condition. Ms. [redacted] requested that we send the item back to her if were were not going to accept it as a return; which we did. Ms. [redacted] paid $4.45 to have the item sent back to her. As a one-time courtesy, we will refund Ms. [redacted] $167.43; $139.99 for the item, $22.99 for the original shipping, and $4.45 for the return shipping that she paid. Ms. [redacted] will now have the item and a refund. The refund will be sent back to her credit card. Please allow 48-72 business hours for processing.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint...
#[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Ms. [redacted] placed phone order #[redacted] on 06/13/17. She ordered item #Z1236 for $39.99. Item #Z1236, as stated in our Return/Exchange Policy on our website and in our catalog, was a Final Sale/Clearance item. Final Sale/Clearance items cannot be exchanged or returned. All...
sales are final for Final Sale/Clearance items. Final Sale/Clearance items that are returned will be donated to charity on the customer's behalf with no refund or exchange applied. As a one-time courtesy, we will issue a refund of $39.99 back to Ms. [redacted]'s credit card. Please allow 48-72 business hours for the credit to be received back to the credit card.
A refund check (#[redacted]) in the amount of $22.00 was mailed to Ms. [redacted] on 08/16/16. The $22.00 was initially credited to her account for future use.