Ms. [redacted] placed web order #[redacted] on 04/05/17 for item #T0994. She contacted us by phone on 04/14/17 and 04/24/17 and was given return instructions and was reminded of our 30 day return policy. We received the item back on 05/24/17 which was 9 days past the 30 day policy....
We made a one-time exception for Ms. [redacted] on 05/24/17 and gave her a merchandise credit of $42.49 on her exchange order. The exchange order number was #[redacted].
Our return and exchange policy, as stated in our catalog and on our website, requires items to be returned in the same pristine condition as they were received. [redacted] returned item # [redacted]; however it had a stain on it. As a one-time courtesy we will allow [redacted] to either...
receive a refund for $59.99 or we can send her the same dress in a smaller size. We currently have both 1XL and XL sizes available. Please let us know if you would like a refund or an exchange. Thanks.
Hello,I have checked my account since the date of your message dated...
8/7/15 and the money has not been refunded. Since I paid the post office for the mailing why would they post to my account when a check could have been mailed to my home address. The max of 72 hours has expired. Please advise.Thank you for assisting me in this situation
Regards,
[redacted]
Revdex.com:
I have received a partial refund of most of the money I asked for. And, it is satisfactory to me. thanks for your quick help.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[I don't want a new wig. I want a refund of my purchase...as I don't trust this business. The refund can be return to my credit card.
Regards,
[redacted]
Ms. [redacted] placed web order #[redacted] on 04/05/17 for item #T0994. She contacted us by phone on 04/14/17 and 04/24/17 and was given return instructions and was reminded of our 30 day return policy. We received the item back on 05/24/17 which was 9 days past the 30 day policy....
We made a one-time exception for Ms. [redacted] on 05/24/17 and gave her a merchandise credit of $42.49 on her exchange order. The exchange order number was #[redacted].
We apologize that we did not receive Ms. [redacted]'s return back from the Canadian Post. We issued Ms. [redacted] a credit of $58.71 on 09/28/15.
Our return and exchange policy, as stated in our catalog and on our website, requires items to be returned in the same pristine condition as they were received. [redacted] returned item # [redacted]; however it had a stain on it. As a one-time courtesy we will allow [redacted] to either...
receive a refund for $59.99 or we can send her the same dress in a smaller size. We currently have both 1XL and XL sizes available. Please let us know if you would like a refund or an exchange. Thanks.
Hello,I have checked my account since the date of your message dated...
8/7/15 and the money has not been refunded. Since I paid the post office for the mailing why would they post to my account when a check could have been mailed to my home address. The max of 72 hours has expired. Please advise.Thank you for assisting me in this situation
Regards,
[redacted]
Revdex.com:
I have received a partial refund of most of the money I asked for. And, it is satisfactory to me. thanks for your quick help.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[I don't want a new wig. I want a refund of my purchase...as I don't trust this business. The refund can be return to my credit card.
Regards,
[redacted]