Ms. [redacted] placed web order # [redacted] on July 2, 2016. The item number was T3608. Item # T3608 was advertised on our web site as a Final Sale item for $71.99. Final Sale items, as stated on our website and in our catalogs, cannot be returned for an exchange or refund. As a...
one-time courtesy we will issue a refund in the amount of $71.99 (cost of the item) back to Ms. [redacted]'s credit card.
We apologize for the issue Ms. [redacted] experienced. Ms. [redacted] did cancel her order on 05/13 prior to the order shipping out from one of our drop ship vendors. A refund in the amount of $149.98, which includes the cost of the item and shipping, has been issued back to her credit card....
Please allow 48-72 business hours to see the credit back to the card.
We have reviewed the information provided by Ms. [redacted]. We respect her opinion on the final sale item policy; however the policy is listed in our catalogs and on our website so that customers can understand the policy before they make a purchase. As a one time courtesy for being a long...
time, loyal Especially Yours customer we will refund Ms. [redacted] the $94.98 for order # [redacted]. Thanks.
We spoke with Ms. [redacted] located at [redacted] by phone on April 20, 2016. [redacted] received an order in error that was intended for another customer by the same name ([redacted]) and same city/state/zip (Sherwood, AR 72120). We...
appreciate that Ms. [redacted] reached out to us to let us know that she received the order in error. She is also returning the refund check that was associated to the order as well. Thank you for your help.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This has been promised before but they still continue. How can I be sure these mailings will stop?Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I am rejecting this business comments because again they have offered no solution to the myriad of complaints. The fact the items did not arrived within the guarenteed arrival date (Mother's Day) and the cash, delivery and return shipping charges have not been credited to my account. They have simply offered no resolution to what I feel is failure on their part to deliver the items in a timely manner.
Regards,
[redacted]
Ms. [redacted] order shipped out on September 22, 2014. The order was returned on November 29, 2014 which exceeded the return policy. Especially Yours apparel can be exchanged for 45 days and returned for a refund for 30 days. Ms. [redacted] contacted us on November 4, 2014 and again on...
November 11, 2014 and was informed of the Return and Exchange policy for apparel items. The $64.98 was not put on her account as a credit at any point in time. Ms. [redacted] items were donated to charity, per our return and exchange policy, because the items were received 68 days after they were received. As a one time courtesy we will give Ms. [redacted] a credit of $64.98 to be used on any future purchase.
We will be happy to replace the two wigs that Ms. [redacted] is referring to in her summary. Please send them back and we will process an exchange. Thanks.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
To Whom It may Concern: I just received this about case #[redacted], The last statement I received about this that Especially yours was supposed to send a check with 7 to 10 day, I have not received anything. This has not been resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
The item that [redacted] purchased was a Final Sale item. Final Sale items, as stated in our catalog and on our website, cannot be returned for an exchange or a refund. All Sales are final. As a one-time courtesy, we will issue [redacted] a refund in the amount of $49.98.
Ms. [redacted] placed phone order #[redacted] on 05/25/17 for item #M2170 ([redacted]) in color 14/26A, size average. The cost of item #M2170 was $29.99. Ms. [redacted] sent the item back to us stating that it had been previously used; however we inspected the item upon it's return and found that the item...
was in brand new condition. As a courtesy, we have gone ahead and sent Ms. [redacted] another M2170 item; the new order number is [redacted]. Please allow 7-10 days to receive the order. Thanks.
Ms. [redacted] placed web order #[redacted] for $63.99. The free shipping promotion was for all orders $79 or more; therefore the order did not qualify for free shipping. As a one-time courtesy, we gave Ms. [redacted] free shipping for her order and refunded her credit card $13.99 on...
Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Ms. [redacted] placed web order # [redacted] on 05/04. We received Ms. [redacted]'s item back; however it was not in pristine condition. As a one-time courtesy, we will issue Ms. [redacted] a refund in the amount of $39.99 back to her credit card. Please allow 48-72 business hours to see the credit...
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I'm sorry this had to come to you and not just resolved with the company. Thanks you so much for your assistance with this matter.
Regards,
[redacted]
Ms. [redacted] placed web order # [redacted] on July 2, 2016. The item number was T3608. Item # T3608 was advertised on our web site as a Final Sale item for $71.99. Final Sale items, as stated on our website and in our catalogs, cannot be returned for an exchange or refund. As a...
one-time courtesy we will issue a refund in the amount of $71.99 (cost of the item) back to Ms. [redacted]'s credit card.
We apologize for the issue Ms. [redacted] experienced. Ms. [redacted] did cancel her order on 05/13 prior to the order shipping out from one of our drop ship vendors. A refund in the amount of $149.98, which includes the cost of the item and shipping, has been issued back to her credit card....
Please allow 48-72 business hours to see the credit back to the card.
We have reviewed the information provided by Ms. [redacted]. We respect her opinion on the final sale item policy; however the policy is listed in our catalogs and on our website so that customers can understand the policy before they make a purchase. As a one time courtesy for being a long...
time, loyal Especially Yours customer we will refund Ms. [redacted] the $94.98 for order # [redacted]. Thanks.
We spoke with Ms. [redacted] located at [redacted] by phone on April 20, 2016. [redacted] received an order in error that was intended for another customer by the same name ([redacted]) and same city/state/zip (Sherwood, AR 72120). We...
appreciate that Ms. [redacted] reached out to us to let us know that she received the order in error. She is also returning the refund check that was associated to the order as well. Thank you for your help.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This has been promised before but they still continue. How can I be sure these mailings will stop?Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I am rejecting this business comments because again they have offered no solution to the myriad of complaints. The fact the items did not arrived within the guarenteed arrival date (Mother's Day) and the cash, delivery and return shipping charges have not been credited to my account. They have simply offered no resolution to what I feel is failure on their part to deliver the items in a timely manner.
Regards,
[redacted]
Ms. [redacted] order shipped out on September 22, 2014. The order was returned on November 29, 2014 which exceeded the return policy. Especially Yours apparel can be exchanged for 45 days and returned for a refund for 30 days. Ms. [redacted] contacted us on November 4, 2014 and again on...
November 11, 2014 and was informed of the Return and Exchange policy for apparel items. The $64.98 was not put on her account as a credit at any point in time. Ms. [redacted] items were donated to charity, per our return and exchange policy, because the items were received 68 days after they were received. As a one time courtesy we will give Ms. [redacted] a credit of $64.98 to be used on any future purchase.
We received Ms. [redacted] item back in poor condition. As a one time courtesy, we issued her a refund check in the amount of $39.99 on 11/07/15.
We will be happy to replace the two wigs that Ms. [redacted] is referring to in her summary. Please send them back and we will process an exchange. Thanks.
Ms. [redacted]'s return was processed on 01/04/17. $45.97 was credited back to her [redacted] account.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
To Whom It may Concern: I just received this about case #[redacted], The last statement I received about this that Especially yours was supposed to send a check with 7 to 10 day, I have not received anything. This has not been resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
The item that [redacted] purchased was a Final Sale item. Final Sale items, as stated in our catalog and on our website, cannot be returned for an exchange or a refund. All Sales are final. As a one-time courtesy, we will issue [redacted] a refund in the amount of $49.98.
Ms. [redacted] placed phone order #[redacted] on 05/25/17 for item #M2170 ([redacted]) in color 14/26A, size average. The cost of item #M2170 was $29.99. Ms. [redacted] sent the item back to us stating that it had been previously used; however we inspected the item upon it's return and found that the item...
was in brand new condition. As a courtesy, we have gone ahead and sent Ms. [redacted] another M2170 item; the new order number is [redacted]. Please allow 7-10 days to receive the order. Thanks.
Ms. [redacted] placed web order #[redacted] for $63.99. The free shipping promotion was for all orders $79 or more; therefore the order did not qualify for free shipping. As a one-time courtesy, we gave Ms. [redacted] free shipping for her order and refunded her credit card $13.99 on...
12/27/17.
Better...
Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Ms. [redacted] placed web order # [redacted] on 05/04. We received Ms. [redacted]'s item back; however it was not in pristine condition. As a one-time courtesy, we will issue Ms. [redacted] a refund in the amount of $39.99 back to her credit card. Please allow 48-72 business hours to see the credit...
back on the card.
Thank you very much. The manager called me and I will get my money back. Thanks again. Do not need to put it on TV
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I'm sorry this had to come to you and not just resolved with the company. Thanks you so much for your assistance with this matter.
Regards,
[redacted]