Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I received the refund today
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We apologize to Ms. [redacted] for continuing to receive our catalogs in the mail. Ms. [redacted] was removed from our mailing list when she contacted us; however she has continued to receive them. We have escalated the issue internally to ensure that she does not continue to receive our...
Please allow more time for the $8.85 credit to show back up on the credit card account. It can take up to 72 business hours for the credit to appear back on the credit card statement. The reference number from [redacted], which is the credit card processing system, is #[redacted]. Thanks.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I had filed a complaint against Paula Young/Specialty Commerce Corporation for not receiving a refund for returned merchandise. The complaint was resolved by issuing, to me, a merchandise credit of $59.98. However, I called today toorder other merchandise and was told there has not been a credit issued to me. This complaint is now unresolved. I would like my credit card refunded for the amount of $59.98, instead of the merchandise credit, since this company clearly doesintend to follow through as stated in their response.
Regards,
[redacted]
We apologize for the issue Ms. [redacted] experienced with the delivery of her order. The [redacted] tracking number (#[redacted]) showed that the package had been delivered to Ms. [redacted] via the [redacted] on 07/26/17 @ 10:20AM. We spoke to Ms. [redacted], confirmed her shipping...
address, and reshipped her order. The new order number is #[redacted] and it will be delivered on or before 10/14/17.
Ms. [redacted] placed phone order #[redacted] on 08/03/17. The order was $59.99. The item that Ms. [redacted] ordered was a Final Sale item. Final Sale items, as stated in our catalog and on our website, cannot be returned for an exchange or a refund; all sales are final. We also went...
back and listened to the call recording from Ms. [redacted] phone order and confirmed that the customer service representative did inform her on the call that the item was a Final Sale item. Final Sale items that are returned to us, as stated in our policy, will be donated to charity. As a one time courtesy we will issue Ms. [redacted] a refund of $59.99 back to her credit card. Please allow 48-72 hours for the credit to appear back to the credit card.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 12382244.
I filed a dispute with [redacted], and they have already refunded my payment. I also asked Paula Young to remove my name from their mailing list, which they have NOT done. That is all I want them to do, as I will not ever order from them again.[redacted]
Ms. [redacted] order shipped out on March 5, 2015. We received the returned item without any return paperwork on June 6, 2015. Our returns policy is to accept eligible items back for refunds within 30 days and exchanges within 60 days. Unfortunately, Ms. [redacted] item was...
received back after 90 days which is outside of our Return and Exchange policy. Any items that we receive back outside of the Return and Exchange policy are not resold; they are donated to charity. As a one time courtesy we will give Ms. [redacted] a $65 credit to be used on a future purchase. Thanks.
Ms. [redacted] placed web order # E2577383 on 11/24/15. The web order, placed by the customer, requested a ship-to address in Hollywood, Florida. Ms. [redacted] contacted us by phone on 01/28/16 and stated that it should have gone to [redacted], Florida back in November. We went back and...
listened to the call recordings from Ms. [redacted]'s phone calls on 01/28/16 and did not hear either of the customer service representatives use any of the statements or language listed in the summary. Ms. [redacted] was refunded $27.98 back to her credit card; $19.99 for the item and $7.99 for shipping. The refund was issued on January 29th after receiving an email from Ms. [redacted]. We contacted her by phone twice on 01/29 after receiving her email; however we did not hear back from her.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I will accept the business response on the terms that I do receive the refund. I will stay in contact with the Revdex.com.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Ms. [redacted] purchased item #[redacted] on 08/21/15 in the amount of $69.99. She returned the item; however the item did not come back in the same condition. Our return policy states that the following;"All exchanges and returns will be inspected. Those items not in pristine condition will be...
discarded with no exchange or refund applied."There was a white powder/lotion all over the inside of the dress that was returned. We sent Ms. [redacted] a communication by mail informing her. As a one time courtesy, we will refund Ms. [redacted] $69.99 back to her credit card for the price of the item # [redacted].
Ms. [redacted] placed her order, #[redacted] on 12/22/15. She returned two items, [redacted] and [redacted], on 02/29/16 (69 days after purchase). Both items were apparel items. Our return and exchange policies are listed in our catalog, on our webiste, and on our packing slips. ...
The Especially Yours apparel exchange policy is as follows;"Within 45 days*, clothing may be exchanged and will be shipped free of charge, excluding rush service charges. [redacted]® fee of $8.99 will be deducted, if applicable."The Especially Yours apparel return for refund policy is as follows;"Within 30 days*, clothing must returned for refund, excluding shipping and processing fees. [redacted]® fee of $8.99 will be deducted, if applicable."The other details regarding the Especially Yours return/exchange policy are as follows;.Restrictions: All exchanges and returns will be inspected. Those items not in pristine condition will be discarded with no exchange or refund applied.All original packaging must accompany your exchange or return (including hair net, hangtags, tissue paper, and inserts).Pristine items received after time period guidelines will be DONATED TO CHARITY on your behalf, with no exchange or refund applied.Clearance and Final Sale items CANNOT be returned. Any returned Clearance and Final Sale items will be DONATED TO CHARITY on your behalf, with no exchange or refund applied.Wig accessories (such as wig liners, foam heads, and color rings) are Final Sale and CANNOT be exchanged or returned. Discount/Special Offer items will have refunds adjusted accordingly.
Ms. [redacted] placed phone order #[redacted] on 12/13/16. Her order was a Deferred Billing order and payment for the order was due on 02/05/17. The total amount she owed was $146.48. Ms. [redacted]'s order contained two items; item #T3707 for $76.49 and item #Z2543 for $69.99. Ms....
[redacted] returned item #Z2543 on 03/08/17; however that item was not eligible to be returned as it was returned 83 days after it was shipped out and was beyond our return policy for that item (60 day return policy). We mailed that item (#Z2543) back to Ms. [redacted] on 04/19/17 and the shipping charge was $3.11. Ms. [redacted] paid for item #T3707 ($76.49); however she still owes $69.99 for item #Z2543.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Ms. [redacted] placed a mail order for two items; item #[redacted]) and item # [redacted]). Ms. [redacted] sent us $47.97; however she was short by $23.00. The total order amount came to $70.97. We placed Ms. [redacted]'s $47.97 on her account and waited to receive the additional...
$23.00, but we did not receive the $23.00. A refund check (#[redacted]) in the amount of $47.97 was mailed to Ms. [redacted] on June 21, 2016. Please allow 10-14 business days to receive via the [redacted]. Thanks.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We apologize for the issue. We have gone ahead and processed a refund check in the amount of $97.94 for Ms. [redacted] in regards to complaint # [redacted]. Please allow 7-10 business days to receive the refund check. $97.94 was the total amount of her order. Ms. [redacted] returned two items; [redacted] for $49.99 and [redacted] for $14.99 (total $64.98). Ms. [redacted] kept four items ([redacted] $3.99, [redacted] $14.99, [redacted] $3.99, and [redacted] $9.99). We are giving Ms. [redacted] a full refund of $97.94 and letting her keep the four additional items at no charge as compensation for the issue. Thanks. -[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I received the refund today
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We apologize to Ms. [redacted] for continuing to receive our catalogs in the mail. Ms. [redacted] was removed from our mailing list when she contacted us; however she has continued to receive them. We have escalated the issue internally to ensure that she does not continue to receive our...
catalogs.
Please allow more time for the $8.85 credit to show back up on the credit card account. It can take up to 72 business hours for the credit to appear back on the credit card statement. The reference number from [redacted], which is the credit card processing system, is #[redacted]. Thanks.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I had filed a complaint against Paula Young/Specialty Commerce Corporation for not receiving a refund for returned merchandise. The complaint was resolved by issuing, to me, a merchandise credit of $59.98. However, I called today toorder other merchandise and was told there has not been a credit issued to me. This complaint is now unresolved. I would like my credit card refunded for the amount of $59.98, instead of the merchandise credit, since this company clearly doesintend to follow through as stated in their response.
Regards,
[redacted]
We apologize for the issue Ms. [redacted] experienced with the delivery of her order. The [redacted] tracking number (#[redacted]) showed that the package had been delivered to Ms. [redacted] via the [redacted] on 07/26/17 @ 10:20AM. We spoke to Ms. [redacted], confirmed her shipping...
address, and reshipped her order. The new order number is #[redacted] and it will be delivered on or before 10/14/17.
Ms. [redacted] placed phone order #[redacted] on 08/03/17. The order was $59.99. The item that Ms. [redacted] ordered was a Final Sale item. Final Sale items, as stated in our catalog and on our website, cannot be returned for an exchange or a refund; all sales are final. We also went...
back and listened to the call recording from Ms. [redacted] phone order and confirmed that the customer service representative did inform her on the call that the item was a Final Sale item. Final Sale items that are returned to us, as stated in our policy, will be donated to charity. As a one time courtesy we will issue Ms. [redacted] a refund of $59.99 back to her credit card. Please allow 48-72 hours for the credit to appear back to the credit card.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 12382244.
I filed a dispute with [redacted], and they have already refunded my payment. I also asked Paula Young to remove my name from their mailing list, which they have NOT done. That is all I want them to do, as I will not ever order from them again.[redacted]
Ms. [redacted] order shipped out on March 5, 2015. We received the returned item without any return paperwork on June 6, 2015. Our returns policy is to accept eligible items back for refunds within 30 days and exchanges within 60 days. Unfortunately, Ms. [redacted] item was...
received back after 90 days which is outside of our Return and Exchange policy. Any items that we receive back outside of the Return and Exchange policy are not resold; they are donated to charity. As a one time courtesy we will give Ms. [redacted] a $65 credit to be used on a future purchase. Thanks.
Ms. [redacted] placed web order # E2577383 on 11/24/15. The web order, placed by the customer, requested a ship-to address in Hollywood, Florida. Ms. [redacted] contacted us by phone on 01/28/16 and stated that it should have gone to [redacted], Florida back in November. We went back and...
listened to the call recordings from Ms. [redacted]'s phone calls on 01/28/16 and did not hear either of the customer service representatives use any of the statements or language listed in the summary. Ms. [redacted] was refunded $27.98 back to her credit card; $19.99 for the item and $7.99 for shipping. The refund was issued on January 29th after receiving an email from Ms. [redacted]. We contacted her by phone twice on 01/29 after receiving her email; however we did not hear back from her.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I will accept the business response on the terms that I do receive the refund. I will stay in contact with the Revdex.com.
We mailed refund check # [redacted] in the amount of $78.00 to Ms. [redacted] on 02/25/16.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Ms. [redacted] purchased item #[redacted] on 08/21/15 in the amount of $69.99. She returned the item; however the item did not come back in the same condition. Our return policy states that the following;"All exchanges and returns will be inspected. Those items not in pristine condition will be...
discarded with no exchange or refund applied."There was a white powder/lotion all over the inside of the dress that was returned. We sent Ms. [redacted] a communication by mail informing her. As a one time courtesy, we will refund Ms. [redacted] $69.99 back to her credit card for the price of the item # [redacted].
Ms. [redacted] placed her order, #[redacted] on 12/22/15. She returned two items, [redacted] and [redacted], on 02/29/16 (69 days after purchase). Both items were apparel items. Our return and exchange policies are listed in our catalog, on our webiste, and on our packing slips. ...
The Especially Yours apparel exchange policy is as follows;"Within 45 days*, clothing may be exchanged and will be shipped free of charge, excluding rush service charges. [redacted]® fee of $8.99 will be deducted, if applicable."The Especially Yours apparel return for refund policy is as follows;"Within 30 days*, clothing must returned for refund, excluding shipping and processing fees. [redacted]® fee of $8.99 will be deducted, if applicable."The other details regarding the Especially Yours return/exchange policy are as follows;.Restrictions: All exchanges and returns will be inspected. Those items not in pristine condition will be discarded with no exchange or refund applied.All original packaging must accompany your exchange or return (including hair net, hangtags, tissue paper, and inserts).Pristine items received after time period guidelines will be DONATED TO CHARITY on your behalf, with no exchange or refund applied.Clearance and Final Sale items CANNOT be returned. Any returned Clearance and Final Sale items will be DONATED TO CHARITY on your behalf, with no exchange or refund applied.Wig accessories (such as wig liners, foam heads, and color rings) are Final Sale and CANNOT be exchanged or returned. Discount/Special Offer items will have refunds adjusted accordingly.
Ms. [redacted] placed phone order #[redacted] on 12/13/16. Her order was a Deferred Billing order and payment for the order was due on 02/05/17. The total amount she owed was $146.48. Ms. [redacted]'s order contained two items; item #T3707 for $76.49 and item #Z2543 for $69.99. Ms....
[redacted] returned item #Z2543 on 03/08/17; however that item was not eligible to be returned as it was returned 83 days after it was shipped out and was beyond our return policy for that item (60 day return policy). We mailed that item (#Z2543) back to Ms. [redacted] on 04/19/17 and the shipping charge was $3.11. Ms. [redacted] paid for item #T3707 ($76.49); however she still owes $69.99 for item #Z2543.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Ms. [redacted] placed a mail order for two items; item #[redacted]) and item # [redacted]). Ms. [redacted] sent us $47.97; however she was short by $23.00. The total order amount came to $70.97. We placed Ms. [redacted]'s $47.97 on her account and waited to receive the additional...
$23.00, but we did not receive the $23.00. A refund check (#[redacted]) in the amount of $47.97 was mailed to Ms. [redacted] on June 21, 2016. Please allow 10-14 business days to receive via the [redacted]. Thanks.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We apologize for the issue. We have gone ahead and processed a refund check in the amount of $97.94 for Ms. [redacted] in regards to complaint # [redacted]. Please allow 7-10 business days to receive the refund check. $97.94 was the total amount of her order. Ms. [redacted] returned two items; [redacted] for $49.99 and [redacted] for $14.99 (total $64.98). Ms. [redacted] kept four items ([redacted] $3.99, [redacted] $14.99, [redacted] $3.99, and [redacted] $9.99). We are giving Ms. [redacted] a full refund of $97.94 and letting her keep the four additional items at no charge as compensation for the issue. Thanks. -[redacted]