Ms*** placed two separate phone orders with Especially Yours The first order, phone order #***, was placed on January 19, for item # *** in the amount of $ Ms*** returned item # *** on April 16, which was beyond our return and exchange policy Our
policy, as stated in our catalogs and on our website, states that applicable clothing can be exchanged within days and returned for a refund within days Pristine items received after the time period guidelines will be donated to charity on your behalf with no exchange or refund applied The second phone order, #***, was placed on February 22, Ms*** ordered item #*** in red/black and in ivy/gold, both in size Both of these items were Final Sale items Final Sale items cannot be returned as stated in our policy (in our catalogs and on our website) Any returned Final Sale items will be donated to charity on the customer's behalf with no exchange or refund applied.As a one-time courtesy we will issue Ms*** a refund in the amount of $
The $refund was issued back to the *** *** ending in *** It typically takes 24-business hours before the customer can see the credit back to the credit or debit card; however each bank is different Please allow another 24-business hours We received confirmation from *** *** that the credit was processed successfully Please let us know if the credit still does not appear on the account within the next 24-business hours Thanks
Ms*** placed her order on March 2, 2015. The item she ordered was on back order and shipped out on March 31, 2015. Ms*** contacted us by phone on April 30, to return the item for a refund. The wig item that Ms*** purchased would have needed to be back to us no
later than May 1, in order to meet the requirements of our return for refund policy. As a one time courtesy we will refund Ms*** the $10.99. Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my
issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We apologize for the issue Ms*** experienced. She originally placed order #*** for item *** in color #(white) on our website on 12/24/14. We reshipped the same item in the same color #again on 02/20/15. We have reshipped another *** in color # on
04/22/15. It will be delivered via *** ** on Friday 04/24/15. The tracking # is ***. Thanks
Ms. [redacted] placed mail order #[redacted] on 02/27/17. She requested three items on order #[redacted]. Item #A7014 in size large color SF611 for $34.99, item #A1196 for $6.00, and item #A1717 for $5.95. The total of the three items came to $46.94; however we only received $41.94 from Ms....
[redacted]. We sent out the order to Ms. [redacted] along with a letter letting her know that she was $5.00 short. Ms. [redacted] returned order #[redacted] on 03/25/17. She was due a refund in the amount of $22.00 which was placed on her account. Ms. [redacted] placed a phone order on 04/28/17. The phone order was #[redacted] for item #A7014 in size large color SF1228. The $22.00 was put towards order #[redacted]. Ms. [redacted] paid the balance of $15.98 with her credit card.
Ms. [redacted] placed mail order #[redacted] on 08/22/17. She ordered two items; item #T1847 for $79.99 and item #T1883 for $49.99. Ms. [redacted] returned both items and they were processed on 09/15/17. Item #T1883 for $49.99 was issued a refund; however item #T1847 was a Final...
Sale/Clearance item. Final Sale/Clearance items, as stated in our catalog and on our website, cannot be returned for a refund or an exchange. All sales are final. Ms. [redacted] used the optional $8.99 Smart Label (return label) when returning her two items. The cost of the optional return label was $8.99; therefore she received a refund in the amount of $41.00 ($49.99-$8.99= $41.00 refund). We mailed Ms. [redacted] her refund check in the amount of $41.00 on 10/06/17. As a one-time courtesy, we will issue Ms. [redacted] an additional refund in the amount of $79.99 for Final Sale item #T1847. Please allow 10-15 days for delivery of the refund check.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not...
satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I am still not happy with their refund practices. Even though I have received a refund iao $22.00, they didn't follow the protocol outlined in their refund procedures. I felt as if I did EVERYTHING that I was supposed to do, in a timely matter, and my refund (which should've been the full amount because of things handled wrong on their end) should have been sent back to me in May rather than Aug. I was told in May that my refund was being sent to me, not credited to an account that I will never use again. I feel they should've done more but in the end they've lost a customer and I will continue letting others know not to do business with them. Regards,
[redacted]
We apologize to Ms. [redacted] that we were unable to fulfill her mail order (#[redacted]). Some of the items she requested were no longer available and others were on back order. A refund check in the amount of $341.95 was issued to Ms. [redacted] on April 20, 2016. Please allow 10-14...
Ms. [redacted] placed web order #[redacted] on 03/17/16 for item #[redacted] ($49.99). The item shipped out on 03/22/16. We received the item back from Ms. [redacted] on 05/17/16 which was 56 days after the item had shipped. Our return and exchange policy, which is outlined on our website and in...
our catalogs, states that clothing items can be returned for a refund within 30 days or returned for an exchange within 45 days. It also states that pristine items received after the time period guidelines will be donated to charity on the customer's behalf with no exchange or refund applied. We do not resell items that are not eligible to be returned for a refund or an exchange. As a one-time courtesy, we have issued Ms. [redacted] a merchandise credit in the amount of $49.99 for item #[redacted]. The merchandise credit can be used at any time. Ms. [redacted] will also receive free standard shipping on the first order that she places using the $49.99 merchandise credit.
Ms. [redacted] placed web order #[redacted] on 05/01/17 for item #Z2541 Harper in color # 4. Ms. [redacted] was sent a refund check (#[redacted]) in the amount of $52.00 on 06/06/17 via certified [redacted] mail (tracking #[redacted]). In addition to the $52.00 refund check on 06/06/17, Ms. [redacted]...
was issued two credits back to her [redacted] account on 06/08/17. The first credit was $12.99 for the original standard shipping charge; the second credit was $7.99 for the [redacted] In total, Ms. [redacted] was refunded $72.98. Thanks.
Ms. [redacted] placed mail order #[redacted] on 03/06/17. The order shipped out on 03/09/17 and was delivered to Ms. [redacted] on 03/17/17. Ms. [redacted] returned the items using the optional [redacted] Label. The [redacted] received the return package on 04/06/17. Unfortunately, the [redacted] did...
not deliver the item back to us until 04/17/17. We have processed two refunds for Ms. [redacted]. The original credit for item #T1875 was processed on 04/24/17 in the amount of $41.00 ($49.99 cost of item minus $8.99 for using optional [redacted] Label) back to Ms. [redacted]'s credit card. The second credit has been processed in the amount of $108.99. Item #T1812 for $59.00 and items #T7112 for $49.99. Please allow 48-72 hours for the $108.99 credit to appear back on your credit card statement.
Ms. [redacted] placed a duplicate web site order in error. The original web order was # [redacted] place don January 15, 2016. The duplicate web order, # [redacted], was placed on February 5, 2016. We issued Ms. [redacted] a credit of $109.95 on March 29, 2016.
We apologize that Ms. [redacted] did not receive her exchange for item #A6035. A new order has been created (#[redacted]) for the exchange item #A6035 in color 16. We have expedited her order via 3-4 day delivery; the item will be delivered on or before May 26th.
We are attempting to contact Ms. [redacted] by phone today. Ms. [redacted] sent in a mail order. She requested three items; [redacted] & [redacted] have been shipped. We need clarification on her third item as the mail order form is not clear. Thanks.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I [redacted] have No problem paying for my item if the company had returned it back to me. The problem was they sent me a card stating that my item was donated to Charity. Now they say they did return it back to me. I have never received anything. I have called many times and the call keeps getting past to different people and no one can seem to tell me where my item is. Now they say they have returned it on 4/19/17. I have never received anything from the company except what I sent to the Revdex.com. I need them to prove to me that they mailed out my item through the post office because I do not know where it went.
This is in response to # [redacted] & [redacted]. Ms. [redacted] placed web order # [redacted]. The item that she ordered was a Final Sale item. All Final Sale items, as stated on our website and in our catalog, cannot be returned for a refund or an exchange. As a one time courtesy, we gave Ms. [redacted] a refund back to her credit card on 11/04/15 in the amount of $82.48.Ms. [redacted] also placed web order # [redacted] and web order # [redacted]. She returned two final sale items on order # [redacted] in the amount of $69.98 and one final sale item on order # [redacted] in the amount of $59.99. Also as a courtesy, she was issued a merchandise credit for both of these orders which was applied to order # [redacted] on 11/04/15. The total amount of merchandise credit issued to Ms. [redacted] was $132.49.
As a courtesy, we will issue Ms. [redacted] an additional $27.96 for order # [redacted]. That will bring the total refund amount to $97.95 (the original $69.99 we credited back to Ms. [redacted] on 05/23/16 via refund check plus the $27.96 = $97.95). The $27.96 refund will also be issued via a refund check; please allow 10-14 business days to receive the check. In regards to order #[redacted] (complaint details have it listed as #[redacted]), we will allow Ms. [redacted] to return item #[redacted] as a one-time courtesy for a refund of $122.00 using the optional Smart Label. The refund of $122.00 will be issued when we receive item #[redacted]. Our return and exchange policies will apply to any future orders.
We apologize that Ms. [redacted] did not like the item that she purchased. Ms. [redacted] ordered from an "Exchange Only" catalog; however we granted her request for a refund in the amount of $46.00. Shipping, processing, and the optional Smart Label are the customer's responsibility. As...
a one time courtesy we will refund the additional $22.93.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Ms*** placed two separate phone orders with Especially Yours The first order, phone order #***, was placed on January 19, for item # *** in the amount of $ Ms*** returned item # *** on April 16, which was beyond our return and exchange policy Our
policy, as stated in our catalogs and on our website, states that applicable clothing can be exchanged within days and returned for a refund within days Pristine items received after the time period guidelines will be donated to charity on your behalf with no exchange or refund applied The second phone order, #***, was placed on February 22, Ms*** ordered item #*** in red/black and in ivy/gold, both in size Both of these items were Final Sale items Final Sale items cannot be returned as stated in our policy (in our catalogs and on our website) Any returned Final Sale items will be donated to charity on the customer's behalf with no exchange or refund applied.As a one-time courtesy we will issue Ms*** a refund in the amount of $
The $refund was issued back to the *** *** ending in *** It typically takes 24-business hours before the customer can see the credit back to the credit or debit card; however each bank is different Please allow another 24-business hours We received confirmation from *** *** that the credit was processed successfully Please let us know if the credit still does not appear on the account within the next 24-business hours Thanks
Ms*** placed her order on March 2, 2015. The item she ordered was on back order and shipped out on March 31, 2015. Ms*** contacted us by phone on April 30, to return the item for a refund. The wig item that Ms*** purchased would have needed to be back to us no
later than May 1, in order to meet the requirements of our return for refund policy. As a one time courtesy we will refund Ms*** the $10.99. Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my
issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We apologize for the issue Ms*** experienced. She originally placed order #*** for item *** in color #(white) on our website on 12/24/14. We reshipped the same item in the same color #again on 02/20/15. We have reshipped another *** in color # on
04/22/15. It will be delivered via *** ** on Friday 04/24/15. The tracking # is ***. Thanks
Ms. [redacted] placed mail order #[redacted] on 02/27/17. She requested three items on order #[redacted]. Item #A7014 in size large color SF611 for $34.99, item #A1196 for $6.00, and item #A1717 for $5.95. The total of the three items came to $46.94; however we only received $41.94 from Ms....
[redacted]. We sent out the order to Ms. [redacted] along with a letter letting her know that she was $5.00 short. Ms. [redacted] returned order #[redacted] on 03/25/17. She was due a refund in the amount of $22.00 which was placed on her account. Ms. [redacted] placed a phone order on 04/28/17. The phone order was #[redacted] for item #A7014 in size large color SF1228. The $22.00 was put towards order #[redacted]. Ms. [redacted] paid the balance of $15.98 with her credit card.
Ms. [redacted] placed mail order #[redacted] on 08/22/17. She ordered two items; item #T1847 for $79.99 and item #T1883 for $49.99. Ms. [redacted] returned both items and they were processed on 09/15/17. Item #T1883 for $49.99 was issued a refund; however item #T1847 was a Final...
Sale/Clearance item. Final Sale/Clearance items, as stated in our catalog and on our website, cannot be returned for a refund or an exchange. All sales are final. Ms. [redacted] used the optional $8.99 Smart Label (return label) when returning her two items. The cost of the optional return label was $8.99; therefore she received a refund in the amount of $41.00 ($49.99-$8.99= $41.00 refund). We mailed Ms. [redacted] her refund check in the amount of $41.00 on 10/06/17. As a one-time courtesy, we will issue Ms. [redacted] an additional refund in the amount of $79.99 for Final Sale item #T1847. Please allow 10-15 days for delivery of the refund check.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not...
satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I am still not happy with their refund practices. Even though I have received a refund iao $22.00, they didn't follow the protocol outlined in their refund procedures. I felt as if I did EVERYTHING that I was supposed to do, in a timely matter, and my refund (which should've been the full amount because of things handled wrong on their end) should have been sent back to me in May rather than Aug. I was told in May that my refund was being sent to me, not credited to an account that I will never use again. I feel they should've done more but in the end they've lost a customer and I will continue letting others know not to do business with them. Regards,
[redacted]
We apologize to Ms. [redacted] that we were unable to fulfill her mail order (#[redacted]). Some of the items she requested were no longer available and others were on back order. A refund check in the amount of $341.95 was issued to Ms. [redacted] on April 20, 2016. Please allow 10-14...
business days to receive the refund check.
Ms. [redacted] placed web order #[redacted] on 03/17/16 for item #[redacted] ($49.99). The item shipped out on 03/22/16. We received the item back from Ms. [redacted] on 05/17/16 which was 56 days after the item had shipped. Our return and exchange policy, which is outlined on our website and in...
our catalogs, states that clothing items can be returned for a refund within 30 days or returned for an exchange within 45 days. It also states that pristine items received after the time period guidelines will be donated to charity on the customer's behalf with no exchange or refund applied. We do not resell items that are not eligible to be returned for a refund or an exchange. As a one-time courtesy, we have issued Ms. [redacted] a merchandise credit in the amount of $49.99 for item #[redacted]. The merchandise credit can be used at any time. Ms. [redacted] will also receive free standard shipping on the first order that she places using the $49.99 merchandise credit.
Ms. [redacted] placed web order #[redacted] on 05/01/17 for item #Z2541 Harper in color # 4. Ms. [redacted] was sent a refund check (#[redacted]) in the amount of $52.00 on 06/06/17 via certified [redacted] mail (tracking #[redacted]). In addition to the $52.00 refund check on 06/06/17, Ms. [redacted]...
was issued two credits back to her [redacted] account on 06/08/17. The first credit was $12.99 for the original standard shipping charge; the second credit was $7.99 for the [redacted] In total, Ms. [redacted] was refunded $72.98. Thanks.
Ms. [redacted] placed mail order #[redacted] on 03/06/17. The order shipped out on 03/09/17 and was delivered to Ms. [redacted] on 03/17/17. Ms. [redacted] returned the items using the optional [redacted] Label. The [redacted] received the return package on 04/06/17. Unfortunately, the [redacted] did...
not deliver the item back to us until 04/17/17. We have processed two refunds for Ms. [redacted]. The original credit for item #T1875 was processed on 04/24/17 in the amount of $41.00 ($49.99 cost of item minus $8.99 for using optional [redacted] Label) back to Ms. [redacted]'s credit card. The second credit has been processed in the amount of $108.99. Item #T1812 for $59.00 and items #T7112 for $49.99. Please allow 48-72 hours for the $108.99 credit to appear back on your credit card statement.
Ms. [redacted] placed a duplicate web site order in error. The original web order was # [redacted] place don January 15, 2016. The duplicate web order, # [redacted], was placed on February 5, 2016. We issued Ms. [redacted] a credit of $109.95 on March 29, 2016.
We apologize that Ms. [redacted] did not receive her exchange for item #A6035. A new order has been created (#[redacted]) for the exchange item #A6035 in color 16. We have expedited her order via 3-4 day delivery; the item will be delivered on or before May 26th.
We are attempting to contact Ms. [redacted] by phone today. Ms. [redacted] sent in a mail order. She requested three items; [redacted] & [redacted] have been shipped. We need clarification on her third item as the mail order form is not clear. Thanks.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I [redacted] have No problem paying for my item if the company had returned it back to me. The problem was they sent me a card stating that my item was donated to Charity. Now they say they did return it back to me. I have never received anything. I have called many times and the call keeps getting past to different people and no one can seem to tell me where my item is. Now they say they have returned it on 4/19/17. I have never received anything from the company except what I sent to the Revdex.com. I need them to prove to me that they mailed out my item through the post office because I do not know where it went.
This is in response to # [redacted] & [redacted]. Ms. [redacted] placed web order # [redacted]. The item that she ordered was a Final Sale item. All Final Sale items, as stated on our website and in our catalog, cannot be returned for a refund or an exchange. As a one time courtesy, we gave Ms. [redacted] a refund back to her credit card on 11/04/15 in the amount of $82.48.Ms. [redacted] also placed web order # [redacted] and web order # [redacted]. She returned two final sale items on order # [redacted] in the amount of $69.98 and one final sale item on order # [redacted] in the amount of $59.99. Also as a courtesy, she was issued a merchandise credit for both of these orders which was applied to order # [redacted] on 11/04/15. The total amount of merchandise credit issued to Ms. [redacted] was $132.49.
As a courtesy, we will issue Ms. [redacted] an additional $27.96 for order # [redacted]. That will bring the total refund amount to $97.95 (the original $69.99 we credited back to Ms. [redacted] on 05/23/16 via refund check plus the $27.96 = $97.95). The $27.96 refund will also be issued via a refund check; please allow 10-14 business days to receive the check. In regards to order #[redacted] (complaint details have it listed as #[redacted]), we will allow Ms. [redacted] to return item #[redacted] as a one-time courtesy for a refund of $122.00 using the optional Smart Label. The refund of $122.00 will be issued when we receive item #[redacted]. Our return and exchange policies will apply to any future orders.
We apologize that Ms. [redacted] did not like the item that she purchased. Ms. [redacted] ordered from an "Exchange Only" catalog; however we granted her request for a refund in the amount of $46.00. Shipping, processing, and the optional Smart Label are the customer's responsibility. As...
a one time courtesy we will refund the additional $22.93.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]