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Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]I am rejecting your response because I received an E - mail stating that UPS dispost service is no longer available. Due to not having the proper frund proctection. I am not reasonable for the overdraft and checks in that account I didn't even receive a debt card. I like for you to send me the proper DOCMENTS for me to obtain a lawyer.

Complaint[redacted]
I am rejecting this response because: Any and every insurance company I have talked to has stated that they notify their customers and ensure that they acknowledge a change in the policy.. Once again MY policy was set up to renew every 6 months automatically there for I understand a change maybe in the pricing of a full coverage policy without notification.. But USAA CHANGED my entire policy without my understanding..No notification or anything.. they state that they sent it in the mail.. but how does that ensure that it gets from their company to my mailbox successfully without an issue in the delivery process??? I never once recieved ANY notification so how is this a CORRECT decision??? I never recieved ANY PHONE calls or emails.... MY WIFE and I went back to ALL of our emails and never recieved anything about a change...so how is this a CORRECT decision?? I chose to get a loan through USAA and have my full coverage on the vehicle through USAA... because I owed on the vehicle... and like I stated my renewal is set up automatically every 6 months... As a military service member I feel that I have been scammed because they changed my policy without my notification or ensuring that I fully recieved the policy change USAA has my PHONE nunber on file which contacts me directly and they never attempted to contact me this is a SCAM and I have a complete loss of my vehicle that we still have a loan with through usaa..... USAA has been very RUDE to me... and the NEW information that USAA should realize is that they SCAMMED me my WIFE was involved in a crash that she went to the medical hospital on base and determined that she had a concussion and we have proof... and USAA is suppose to cover our vehicle because we had full coverage that was changed without my permission or even my Acknowledgment.... I am very upset that USAA is treating me and my wife like this when our vehicle is totaled and she had a concussion and our coverage was full coverage... if this does not get resolved in the correct honest way then I am going to be forced to take it to the media and contact my legal officer... I am not going to let USAA treat me as a military member like this as well as my wife...
Regards,
[redacted]

February 19, 2016 [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your automobile claim. I regret any frustration and inconvenience you may have experienced. In the event of a loss, we are responsible for making decisions in accordance with...

the terms, conditions, and limitations of our policy. I understand that Ginger Wolfshohl, of our staff, has discussed the claim with you and advised that she has requested additional information to complete her review. Once her review is concluded, she will be in contact with you. Ms. Wolfshohl remains available should you have any questions. We appreciate you allowing us to reply to you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:Sorry they are a terrible company took them forever to even answer my email and phone calls. Yeah they have paid me but let's be real they low balled me on my truck and now I can't even afford a new vehicle. I will be talking to my lawyer also about the back problems I am now having.
Regards,
[redacted]

September 14, 2016   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your membership status and the fraudulent accounts with the USAA Federal Savings Bank (FSB).  I regret any frustration this matter may have caused. ...

  Thank you for speaking with [redacted], of our staff, who discussed your concerns.  I hope that your conversation with Ms. [redacted] reassured you that your satisfaction is important to us. After further review, your membership status has been returned to a normal state, and the fraudulent accounts with the FSB have been closed.  If you have additional questions, Ms. [redacted] remains available to assist you at ###-###-####(USAA), or ###-###-####, Extension [redacted].   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:  USAA has incorrectly reported to the credit bureau since the debt has been paid in full
Regards,
[redacted]

June 28, 2017 [redacted]Complaint ID #: [redacted] Dear Ms. [redacted] I am responding to your submission regarding the customer service issues. Our records confirm that you filed an inquiry with the North Carolina Department of Insurance.  We are responding to the...

North Carolina Department of Insurance on June 28, 2017.   Thank you for the opportunity to reply. Sincerely, [redacted]

January 4, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your submission regarding your October 27, 2015, automobile claim. I regret any frustration or inconvenience you experienced as we strive to provide quality service to our entire...

membership. Thank you for speaking with [redacted], of our staff, who discussed the liability decision with you. Our records indicate that settlement a payment was issued to you for damages to your vehicle. If you have any further questions, Ms. [redacted] remains available to assist you. Thank you for allowing us to reply to you. Sincerely,
[redacted]

Mrs. [redacted] Complaint ID #: [redacted]
Dear Mrs. [redacted]:
I am responding to your submission regarding the Car Replacement Assistance (CRA) coverage on your 2013 Chevrolet Cruze.
Thank you for speaking with [redacted], of our staff, about the CRA coverage. The CRA is an...

optional feature that pays and additional 20 percent of the Actual Cash Value of your vehicle in the event of a total loss. CRA is different than GAP coverage and is not determined based on your loan balance; however, any remaining loan balance on the vehicle will be paid first from your claims settlement. As Ms. [redacted] advised, she will coordinate communication between your lienholder and our total loss department to expedite both GAP and CRA payments. If you have additional questions, she remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:You have not addressed the original rental fee I had to pay. You claim that it is the body shops fault, and even though I disagree with that assessment, it should not be my responsibility to monitor the body shop. You complain that it took them 5 days to get you pictures, yet have no excuse for it taking 4 weeks   fo you to determine that my car was totaled. AND I still don't have a check for it! I cannot purchase a replacement vehicle without the claim check, until I receive that I will need to continue renting a car.
Regards,
[redacted]

[redacted]
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[redacted]
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[redacted]
I am responding to your submission regarding your auto insurance payments.
We regret any frustration you may have experienced.  [redacted], of our staff, was unable to reach you to discuss your...

concerns.  However, he confirmed that your account is current and automatic payments are scheduled for your auto insurance payments.  Should you have any further questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]

October 21, 2016   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding the automobile claim, and we regret any frustration or inconvenience you experienced as a result of this matter.   We analyze each loss on its own...

merits, and we are responsible for making decisions in accordance with the terms, conditions, and limitations of the policy.  Thank you for speaking with [redacted], of our staff, who explained the supplement process if additional accident related repairs are needed, as well as the use of Quality Recycled Parts (QRP).  The QRP warranty is at the bottom of the estimate you were provided.  Based on the date you will be taking your vehicle to the shop, a rental reservation has been set up.  Ms. [redacted] also verified the estimate would be revised to remove the front bumper damage that you confirmed was not accident related.   While it’s clear we didn’t provide the level of service you deserve, we respectfully disagree with your allegations of wrongdoing. If you have additional questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

July 24, 2015 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your second submission regarding your automobile loan with the USAA Federal Savings Bank. We replied to your complaint on July 9, 2015, and advised that we would respond to the Attorney General of Washington about your concerns. Our records confirm that you have since filed an inquiry with the Office of the Comptroller of the Currency (OCC). We responded to the Attorney General of Washington and to the OCC on July 24, 2015. We appreciate the opportunity to respond; however, we consider this matter closed. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: the business made no real effort in resolving the issue, they simply stated they were within their rights with everything they were doing , I have proven already why the deductible was reduced - the investigation should have been halted at that moment. I pay for full coverage and it obviously is not worth it, I will accept a resolution to he complaint when one is actually made.    I'll be calling the Revdex.com to let them know how the situation has changed since an investigator came into my home and made me feel like a criminal.  No effort has been made to contact the witnesses I provided as well.  This is a witch hunt at this point and for nobody in your company to realize you are mistreating a customer is ridiculous.  Within your rights , yes- is what your doing acceptable? No. 
Regards,
[redacted]

November 21, 2016   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted].   I am responding to your submission regarding your recent auto accident.   I understand you spoke with Bernardo Melchor, of our staff, who discussed your concerns.  The adjuster...

handling the claim left you a voicemail message on November 9, 2016, detailing our liability decision.   Please know that we conduct business in keeping with USAA’s core values of service, loyalty, honesty, and integrity, and your allegations of unprofessional behavior and unreturned voicemails were unfounded.  Should you have additional questions, please contact your adjuster to discuss further.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

October 17, 2016 Mrs. [redacted]Complaint ID #: [redacted] Dear Mrs. [redacted]: I am responding to your submission regarding the automobile claim. Thank you for speaking with [redacted], of our staff, who discussed your concerns.  I am sorry to hear about the...

frustration you recently experienced as we strive to provide quality claims service. Our employees are expected to be courteous and informative and to handle claims in a timely manner.  Coaching has been provided to those involved to ensure others do not have a similar experience.  Our records indicate a liability determination has been reached, and payment has been issued for your vehicle repairs.  If you have additional questions, Mr. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

September 29, 2016   Sergeant [redacted] Complaint ID #: [redacted]   Dear Sergeant [redacted]:   I am responding to your submission regarding your deposit account with the USAA Federal Savings Bank and I regret a frustration this matter may have caused.   Thank you for speaking...

with [redacted], of our staff, who discussed your concerns.  Our records indicate that your transfer was completed on September 19, 2016.  In addition, all research fees have been refunded.  If you have additional questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

[redacted]
[redacted]
[redacted]
[redacted] I am responding to your submission regarding your USAA Secure Checking account and regret any frustration this situation caused you. A thorough review of your account determined that the...

activity in question was not fraudulent. As such, we respectfully decline your request for a $1,300.00 credit. [redacted], of our staff, was unsuccessful in her attempts to reach you by telephone to discuss the findings. If you have further questions about this matter, Ms. Hoover can be reached at [redacted] We appreciate the opportunity to reply to you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because USAA cannot, will not, and refuses to answer the following questions posed many times!  1. Is an inspection of my living room ceiling without going into the attic or setting foot on my roof, in your core values of service, honesty, and integrity considered a thorough inspection?  2.  Are photos taken from a ladder propped on my eave, proof that my damage is not wind/hail related?  3.  Isn't directing your inspector to re-inspect and revise his estimate proof that USAA acknowledges he did not perform the initial inspection properly?  Core values of service, honesty, and integrity somehow are blowing in the wind!  4.  When a revised estimate was submitted by your inspector without a re-inspection (directed by Claims Dept.) and was accepted by USAA; doesn't that make USAA just as culpable to incompetent practices as he is?  5.  If Mr. Crites believes that "Please ... our core values of service, loyalty, honesty, and integrity ... wrongdoing." Then why won't you answer these questions? Why won't you admit that your decision has no merit because it is based on an incomplete inspection, a fraudulent estimate, an inspector that failed to follow USAA's directives to re-inspect and then revised his estimate. Which of these reflect your company's core values?   
Regards,
[redacted]

October 1, 2015 [redacted]
[redacted] Dear Ms. [redacted]: I am responding to your submission regarding the August 28, 2015, automobile claim. I apologize for any frustration you experienced as we strive to provide fair handling and quality service with every claim. I understand...

that an additional review of the claim was completed and the liability decision was overturned. Subsequently, a payment was issued to you for your vehicle damages. Should you have any additional questions, please contact [redacted], of our staff, at [redacted] Thank you for allowing us to reply to you. Sincerely, [redacted]