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June 27, 2016 [redacted]. [redacted] Complaint ID #: [redacted] Dear Mrs. [redacted]: I am responding to your submission regarding your service experience and deposit account with USAA Federal Savings Bank (FSB). I regret any frustration or inconvenience you experienced. I understand that Mr. [redacted], of our...

staff, contacted you to discuss your concerns. Mr. [redacted] refunded two $25.00 fees you incurred; however, we respectfully decline to refund you for the additional $25.00 and $29.00 charges as they were confirmed to be valid. If you have any questions, Mr. [redacted] remains available and can be reached at [redacted] or [redacted], Extension [redacted]. We appreciate you allowing us to reply to you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:USAA'S INSURED HIT ME, I DID NOT HIT HIM, HE WAS ALSO GIVEN THE VIOLATION BY THE POLICE DEPARTMENT
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: As I have stated my ex bought the pendant. He has the receipts. I made made this statement several times.  I have provided his information and USAA wants me to do the impossible and provide something. I do not have.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: If the Colorado law states that we can only have the rental car for three days past the settlement offer, then your company should send the check within those three days, not six days later. We received a verbal offer of settlement on July 29th, but the paperwork necessary to transfer the car to USAA was not sent until the next day.  We did everything on our end to send the title and sign over possession of the car immediately, but we did not receive payment until July 6th.  If you have accepted liability for the accident, it is unreasonable that we should have to pay for a rental vehicle for the days we are left without a car and without the money to be able to purchase a replacement.   We had to dedicate a great deal of time, money, and effort into finding alternate means of transportation because of USAA's inefficiency and lack of customer service.  To settle this, we would expect a payment to compensate us for this trouble.  
Regards,
[redacted]

June 23, 2017   Mrs. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding your automobile claim.   Thank you for speaking on June 19, 2017, with [redacted] of our staff, and offering to provide a link to a video of...

the incident. Ms. [redacted] sent an email requesting that you respond and attach the link. If you have any further questions or need assistance, please contact Ms. [redacted]   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

August 7, 2015 [redacted]
[redacted] Dear Mr. [redacted]: I am responding to your submission regarding your automobile insurance policy, and I regret any frustration you experienced. Thank you for speaking with [redacted], of our staff, who confirmed that your automobile...

identification cards were processed in accordance with California regulation which requires that the name of the registered vehicle owner appear on the identification cards. Our records indicate that Ms. [redacted] was listed as the registered owner of the 2008 Ford Focus at the time the cards were processed. We were unable to locate emails that you indicate were sent to Ms. [redacted] about your policy. As you requested, Mr. [redacted] updated your information as the registered owner of the vehicle and new automobile identification cards were sent to you. It is important to note that we abide by all regulations as well as our core values of service, loyalty, honesty, and integrity, and we respectfully reject you allegations of wrong doing. Should you have any further questions, Mr. [redacted] remains available to assist you. Thank you for allowing us to reply to you. Sincerely, [redacted]

February 1, 2017   Specialist [redacted], USA (Ret.) Complaint ID #: [redacted]   Dear Specialist [redacted]:   I am responding to your submission regarding your auto insurance policy.   Thank you for speaking with [redacted], of our staff, who discussed the outstanding...

balance on your account and explained our policy regarding website access.  USAA representatives are available to assist you with any transactions you are unable to complete via the mobile application.  Should you wish to discuss this matter further, Mr. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

March 30, 2017
Ms. [redacted] Complaint ID#: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your May 8, 2016, automobile claim.
Thank you for speaking with [redacted], of our staff, who addressed your concerns and discussed the documentation needed to...

settle the claim.
We appreciate you allowing us to review the matter and reply to you.
Sincerely,
[redacted]

June 13, 2016
 
Sergeant First Class [redacted], USA (Ret.)
Complaint ID #: [redacted]
 
Dear Sergeant [redacted]:
 
I am responding to your submission regarding your automobile claim.
 
Our records confirm that you filed an inquiry with the North Carolina Department of...

Insurance (DOI).  We responded to the DOI on June 7, 2016. 
 
Thank you for the opportunity to reply.
 
Sincerely,
 
[redacted]

Complaint: [redacted]
I am rejecting this response because:In response to Revdex.com e-mail dated November 18, 2016 on ID [redacted].The business states that they e-mailed our company on November 7, 2016 and two days later a form was sent, as of today no correspondence was received by our office.All correspondence with our driver was done through our office and the business has not been in contact with driver.  As stated in our e-mail to the business, our company paid for the medical bills and the lost time by employees and we are to be reimbursed.Thank you for your time.
Regards,
[redacted]

July 29, 2016   Sergeant First Class [redacted]. [redacted], USA (Ret.) Complaint ID #: [redacted]   Dear Sergeant [redacted]:   I am responding to your third submission regarding your June 11, 2016, homeowners claim.   We responded to your complaint on July 6, 2016.  While we recognize that you continue to disagree with the outcome, we feel confident that the correct decision has been made based on the diagnostic inspection provided.  No new information has been presented that would warrant a change in our position.    We appreciate the opportunity to review your concerns again; however, we consider this matter closed.   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because my issue has not been completely resolved.  Two agents with USAA are working with me, but I am displeased by the inaccuracies that existed in my file.  It is too soon to state that I am satisfied.  I appreciate that the company was quick to respond to my Revdex.com complaint.  The information that was repeated to me, did not match the police report or the report issued by my issuance carrier.  I am concerned that if I mark resolved USAA will  no longer work on my claim.
Regards,
[redacted]

March 22, 2016
Dr. [redacted]
Complaint ID #: [redacted]
Dear Dr. [redacted]:
I am responding to your submission regarding your service experiences with USAA. 
Our records indicate that we sent you an email notification on February 29, 2016, advising that your USAA MasterCard...

would be converted to a VISA account.  I regret that our actions impacted your travel plans as that was not our intent.  Your situation was shared with the appropriate areas for review as we are always looking for ways to improve how we do business.  If you have any concerns regarding your credit card account or wish to discuss your request to close your accounts, [redacted], of our staff, is able to assist you.          
I understand that [redacted], of our staff, sent you an email message and provided a detailed account of your insurance policies and applicable coverages.  Ms. [redacted] remains available to address any additional questions you may have.
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]

December 27, 2017
Mr. [redacted]  Complaint ID #: [redacted]
Dear Mr. [redacted]
I am responding to your submission regarding your automobile policy.
I understand that you spoke with [redacted], of our staff, and he explained the reasons why your policy renewed and that the...

outstanding balance was valid. Mr. [redacted] also explained to you what documentation you could provide for additional review. Should you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

October 17, 2016   Mrs. [redacted] Complaint ID #: [redacted]   Dear Mrs. [redacted]:   I am responding to your submission regarding your recent automobile insurance claim and I regret any frustration this matter may have caused.   Thank you for speaking with [redacted], of our staff,...

who discussed your concerns. I hope your conversation with Ms. [redacted] reassured you that your satisfaction is important to us. Our records indicate that your claim is under review to determine if the vehicle is repairable or a total loss.  As Ms. [redacted] mentioned, additional damage discovered that is related to the loss, would be covered.  Should you have additional questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

October 28, 2016   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your mortgage experience with Dovenmuehle (DMI) as your loan servicer.   Thank you for speaking with [redacted], of our staff, who researched...

your account history with DMI.  I understand that he reviewed the negative reporting on your credit report and verified with DMI that the reporting was incorrect and all 2015 reporting should have been suppressed.  A correction was submitted to the credit bureaus to ensure the 2015 reporting was withheld.  In addition, Mr. [redacted] informed you that your loan is now being serviced by NationStar mortgage.  If you have any other questions, Mr. [redacted] remains available to assist you.   We appreciate the opportunity to reply to you.    Sincerely,   [redacted]

December 1, 2017
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your automobile claim.
[redacted], of our staff, completed a thorough review of the claim; however, she has been unable to reach you by phone to address your...

concerns. Should you wish to discuss the matter, Ms. [redacted] can be reached at [redacted] or [redacted], Extension [redacted].
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

December 31, 2015
[redacted]
Complaint ID #: [redacted]
Dear [redacted]:
I am responding to your third submission regarding the October 30, 2015, automobile claim.
I understand you spoke with [redacted] who provided you with the current status of the claim and set expectations of what further actions need to be taken to resolve the claim.  He will continue to monitor the claim, and he remains available to assist you.
We appreciate the opportunity to review your concerns again.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

February 23, 2018
[redacted] Complaint ID #: [redacted]
Dear [redacted]:
I am responding to your submission regarding your USAA insurance.
We have honored your request regarding your insurance. [redacted], of our staff, was unsuccessful in her attempts to reach you by telephone, and she...

remains available should you have any questions.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]