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December 8, 2017
Ms. [redacted]
Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your third submission regarding your automobile claim.
Our records show we sent you an email on December 4, 2017, explaining why the comparable vehicles you submitted could not the used. In addition, the optional equipment you indicated were missing from the evaluation were previously included in the evaluation on October 26, 2017. While we recognize that you disagree with the valuation, we feel confident that the correct decision has been made. Alan [redacted], of our staff, was unable to reach you by phone to address your concerns. Should you wish to discuss this matter, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

February 2, 2017
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]
I am responding to your second submission regarding your auto claim.
Our records indicate that you have spoken with Mr. [redacted] about your concerns. Please be assured that Mr. [redacted] remains available to assist you with any further questions.
We appreciate you allowing us another opportunity to review this situation.
Sincerely,
[redacted]

December 21, 2016
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your insurance claim dated July 22, 2016. Our employees are expected to handle matters in a timely manner, and I regret that was not your experience. Please know that...

your situation was shared with our management team, as we are continuously seeking ways to improve how we do business.
I hope you found your conversation with [redacted], of our staff, responsive to your concerns. As agreed, a check was issued to you on December 5, 2016.
Thank you for allowing us to reply to you.
Sincerely,
[redacted]

May 31, 2016
 
Mrs. [redacted]
Complaint ID #: [redacted]
 
Dear Mrs. [redacted]:
 
I am responding to your submission regarding your request for assistance with your mortgage loan, unsecured consumer loan, and credit card payments.  We understand each person has a...

unique financial situation, and certain events beyond one’s control may cause difficulties.  We regret the frustration and inconvenience you experienced as a result of this matter. 
 
Thank you for taking the time to speak with [redacted], of our staff, regarding your loss mitigation application with Dovenmuehle Mortgage Inc (DMI).  As she advised, DMI received your application and subsequent appeal, and I understand that they were unable to approve your request. 
 
The FSB sent you a letter dated April 16, 2016, advising we were unable to complete your request to change the terms of your unsecured consumer loan due to receiving an incomplete application.  However, you are eligible for assistance on your USAA Platinum MasterCard® account. [redacted], of our staff, was unsuccessful in his attempts to speak with you about your loan and credit card accounts. You may contact Mr. [redacted] at [redacted] or [redacted] for assistance in setting up arrangements for your credit card account and to discuss your loan.
 
Thank you for allowing us to research this situation and reply to you. 
 
Sincerely,
 
[redacted]
 
 
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.  Other bank products are issued and serviced by USAA Federal Savings Bank.  This is an attempt to collect a consumer debt.  Any information obtained may be used for that purpose.

Complaint: [redacted]
I am rejecting this response because: The person that hit my car policy number is  [redacted] and the policyholders name is [redacted]  
Regards,
Michelle [redacted]

July 31, 2015 [redacted]
[redacted] Dear Mr. [redacted]: I am responding to your submission regarding the May 3, 2015, fire damage claim. I regret any frustration or inconvenience you experienced as we strive to provide quality service and fair claims handling. We are...

responsible for analyzing each loss on its own merits and for making decisions in accordance with the terms, conditions, and limitations of the policy. Thank you for speaking with [redacted] Yount, of our Claims staff, who confirmed the final liability decision. If you have further questions regarding this matter, Mr. [redacted] remains available to assist you. Thank you for allowing us to review your concerns and respond to you. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
From: The business just responded to me and they have resolved the issue to my satisfaction.Thanks,[redacted]

October 20, 2015 [redacted]
[redacted]
Dear Mrs. [redacted]: I am responding to your submission regarding your September 10, 2015, automobile claim. We regret the inconvenience and frustration this matter caused as we strive to provide quality claims service to our entire...

membership. Your feedback regarding the repair facility within USAA’s Direct Repair Program was shared with the appropriate parties. Thank you for speaking with [redacted], of our staff, who addressed your concerns regarding the handling of your claim and confirmed that your rental expenses would be covered for the additional time that was required to repair your vehicle. Should you have any additional questions, Ms. [redacted] remains available to assist you and can be reached at [redacted] Thank you for allowing us to reply to you. Sincerely, [redacted]

May, 04, 2018 Mrs. [redacted]  Complaint ID #: [redacted]   *   Dear Mrs. [redacted]: I am responding to your submission regarding your claim. We regret any frustration this situation caused you and we assure you that your feedback is important to us. Our...

business specialist will review you concerns and will follow-up with you directly in the next few business days. We appreciate the opportunity to review this matter. Sincerely, [redacted]

October 19, 2015 Mrs. [redacted] Complaint ID #: [redacted] Dear Mrs. [redacted]: I am responding to your third submission regarding the accident on March 9, 2013. We appreciate you bringing your continued concerns to our attention. Our claims staff has followed up with you directly to address this matter and continues to be available to assist you. Thank you for allowing us to reply to you. Sincerely, [redacted]

Tell us why here...January 22, 2018
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted] 
I am responding to your submission regarding the December 28, 2017, auto claim.
Our executive management group reviewed your concerns, we have responded to you on numerous occasions,...

and we have also sent a formal response to the DOI. You have not presented any information that warrants a change in our position; the business decision stands.
While we understand that you disagree, we are confident the correct decision has been made. We consider this matter closed.
Sincerely,
[redacted]

May 18, 2016
 
Mr. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your submission regarding your renters insurance policy and your request to open a checking account.  I regret any frustration this situation may have...

caused.
 
Thank you for speaking with [redacted], of our staff, who mailed you a copy of your current renters policy contract and statement and confirmed all future policy packets and statements will be mailed to you.  [redacted] and [redacted], of our staff, were unsuccessful in their attempts to reach you by telephone to address your concerns with the website login and checking account request.  A clear and legible copy of your driver’s license or other photo ID is required to allow online access or establishment of a checking account.  The ID can be emailed to [redacted].  If you have additional questions, Mr. [redacted], Ms. [redacted], and Ms. [redacted] remain available to assist you.
 
We appreciate you allowing us to research the matter and reply to you. 
 
Sincerely,
 
[redacted]

October 14, 2015 Ms. [redacted] Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding your September 18, 2015, automobile claim. Thank you for speaking with [redacted], of our staff, who was able to confirm that the rental vehicle was extended to meet the repair...

time of your car. In addition, we verified that you were not charged for the additional days of rental car expenses. We regret any frustration you experienced; however, we must respectfully decline your request for monetary compensation. On October 8, 2015, a payment was mailed to [redacted] Center for the supplemental damage to your vehicle. Should you have any questions, Ms. [redacted] can be reached at ([redacted] or [redacted], Extension [redacted] We appreciate the opportunity to reply to you. Sincerely, [redacted]

August 10, 2016   Mrs. [redacted] Complaint ID #: [redacted]   Dear Mrs. [redacted]:   I am responding to your submission regarding your USAA Federal Savings Bank (FSB) deposit account.  I regret the inconvenience you experienced as we strive to provide quality...

service to our entire membership.   Thank you for speaking with [redacted], of our staff, who advised you that your accounts were restricted due to incoming suspicious calls.  I understand that she confirmed that your accounts are now in a “normal” status.  As agreed, she has sent information regarding the account restriction to explain the reason your mortgage payment was returned.    I hope that your conversation with Ms. [redacted] reassured you that your satisfaction is important to us.  If you have any additional questions Ms. [redacted] remains available to assist you.   Sincerely,   [redacted] Tell us why here...

Complaint: [redacted]
I am rejecting this response because: There are material inaccuracies in the letter I received from USAA and the Total Loss Claim from USAA that affect the value of the vehicle that has been totaled by the driver who was/is insured by USAA.  The settlement offered by USAA does not adequately compensate me for the loss of the vehicle.  Nor does it address the fact that it has been over 125 days since the accident and I have been unable to use the vehicle, or replace it, because USAA has failed to resolve this issue.
Regards,
[redacted]

July 10, 2015 [redacted]
[redacted] Dear Ms. [redacted]: I am responding to your submission regarding your automobile claim. Our records confirm that you filed an inquiry with the California Department of Insurance (DOI). We will respond to the California DOI...

accordingly. Thank you for the opportunity to reply. Sincerely, [redacted]

October 11, 2017   Ms. [redacted] Complaint ID #:  [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding the handling of your automobile insurance policy.   Thank you for speaking with [redacted], of our staff, who explained what transpired on...

your account and payment arrangements were discussed.  If you have additional questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

November 13, 2017 Ms. [redacted]Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding the July 20, 2017, auto claim. [redacted], of our staff, thoroughly reviewed the claim and confirmed that the appropriate procedures were...

followed.  On November 12, 2017, Mr. [redacted] sent an email to you with additional details.  No new information has been presented that would warrant a change in our position; therefore, we must respectfully decline your request for reimbursement.  If you have additional questions, Mr. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: I received many emails and calls from USAA but none from the person who allegedly tried to reach out to me.
Regards,
[redacted]

February 2, 2017
Ms. [redacted] Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission about your auto insurance and auto claim. I am sorry to hear about the frustration you experienced as we strive to provide quality service to our entire membership.
Due to...

privacy laws in your state, our staff reached out to you directly to address your concerns. Thank you for speaking with Bernardo Melchor, of our claims staff, regarding your rental coverage. Mr. [redacted] remains available if you wish to further discuss your claim.
Unfortunately, [redacted], of our policy service staff, was unable to reach you to discuss your auto insurance coverages in more detail. Should you have any additional questions about your insurance policy, Ms. [redacted] can be reached at ([redacted]) [redacted]-USAA ([redacted]) or ([redacted]) [redacted], Extension [redacted].
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]