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March 1, 2018
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding the handling of your automobile claim.
Our records confirm that you filed an inquiry with the Florida Department of Financial Services (FDOFS). We will respond to the...

FDOFS accordingly.
Thank you for the opportunity to reply.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Another example that outlines the exact situation as the commercials being shown on the television.  Apparently only the lawyers and the businesses that write all those legal papers actually read them so that when the consumer is in an emergency situation, the businesses are not required to respond as their advertisements claim.  It is a sad state that the tax payers and consumers cannot get what they have paid for decades from insurance companies, but they only find loopholes so they can keep bypassing their responsibilities to take care of their customers.  To think that an insurance company does not deem it an emergency for a residential home they insure, to have food bile and human feces backing up into the house.  Not one person I have talked to has been able to provide a definitive answer other than "sorry, that's not covered".  So that leaves me with a $6,000 sewage bill, and a ripped up driveway, estimated at approximately $8,000 to fix that, and with a window screen ripped by the company, and a "sorry" from the insurance company.  Sad state of America when the old saying "customer is always right" is thrown out so the insurance companies do not have to do their jobs and hide behind the "fine print".  Well all I can say is the way I was raised, I wouldn't be able to sleep well at night knowing I was part of an insurance scam that just left a military veteran and retired soldier that served my country in bad situation.  Especially from an insurance company that advertises they support their veterans, apparently only to take out money and leave us with bills.  Guess that leaves senators, congressmen, and local investigating news stations.  Simply unbelievable, sad, and pathetic.
Regards,
[redacted]

January 26, 2016 [redacted] Complaint ID #: [redacted] Dear [redacted] I am responding to your submission regarding the December 2014 claim. We regret any frustration you experienced as we strive to provide quality claims handling to our entire membership. Feedback about your situation has...

been shared with the appropriate parties. Thank you for discussing this matter with [redacted] of our staff. I am glad to know we reached an amicable settlement and payment for the claim has been made. Should you have any questions, Mr. Cortinas remains available to assist you and can be reached at ([redacted]) or [redacted], Extension [redacted] We appreciate the opportunity to review your concerns and reply to you. Sincerely, [redacted]

December 19, 2016   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your second submission regarding your recent automobile claim.   We responded to your complaint on November 26, 2016.  While we recognize that you disagree, we feel confident that the correct decision has been made.  No new information has been presented that would warrant a change in our position.  If you have additional questions, Mr. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,                  [redacted]

October 20, 2015 [redacted] Complaint ID #: [redacted] Dear Private Weeks: I am responding to your submission regarding your accounts with the USAA Federal Savings Bank (FSB). As indicated in a prior notice we sent to you, consistent with federal law, the FSB is required to obtain...

information that allows us to verify our customers. Thank you for speaking with [redacted] of our staff, who discussed your concerns and the FSB’s decision to discontinue doing business with you. Ms. [redacted] remains available to assist should you have any further questions. Thank you for allowing us to reply to you. Sincerely, [redacted]

December 21, 2016
Staff Sergeant [redacted], USA
Complaint ID #: [redacted]
Dear Staff Sergeant [redacted]:
I am...

responding to your submission regarding your auto insurance claim.
Our business partners are expected to provide quality claims service to our members, and we apologize that this was not your experience. Our research confirmed that you picked up your vehicle on November 29, 2016, and we have agreed to pay for a rental car up to this date. Unfortunately, [redacted], of our staff, was unable to reach you to discuss your concerns in detail. However, she would like the opportunity to obtain additional information about your other request. Ms. [redacted] can be reached at ([redacted]) [redacted] ([redacted]), Extension [redacted].
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

January 29, 2016 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your automobile insurance policy. Our records reflect that the policy was issued to you with an effective date of August 3, 2013, and that at your request we canceled the policy...

with an effective date of September 27, 2013. I understand you spoke with [redacted], of our staff, who explained that we did not receive a payment from you for the time that coverage was provided to you and that we require the payment before a new policy can be issued. We respectfully decline your request to clear the amount from your account. Mr. [redacted], thank you for allowing us to reply to you. Sincerely,
[redacted]

September 30, 2015
[redacted]
[redacted] Dear Mr. [redacted]: I am responding to your submission regarding the handling of your claim. Our employees are expected to be responsive and helpful, and I regret that this was not your experience. Coaching has been provided to those...

involved based on your feedback. Thank you for speaking with [redacted], of our staff, who addressed your concerns and discussed the status of the claim. Our records indicate that settlement was sent to you on September 25, 2015. Should you have any further questions, Ms. [redacted] remains available to assist you. Thank you for bringing this matter to our attention and for allowing us to reply to you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

June 15, 2017   Ms. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding your automobile claim. I regret any frustration you may have experienced, and your feedback was shared with the appropriate areas.   Thank you for...

speaking with [redacted], of our staff, regarding your claim.  I understand a payment was issued for repairs to the vehicle on June 13, 2017.  Should you wish to discuss this matter further, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

July 9, 2015 Ms. [redacted] Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your second submission regarding your June 10, 2015, automobile claim. Our records indicate that when your 2010 Pontiac G6 was initially added to your automobile policy in April 2015, you selected $500.00 comprehensive and collision coverage deductibles. Consistent with New York requirements, physical damage coverage was removed when the required inspection with photos was not completed within the specified time frame. Thank you for speaking with [redacted], of our staff, who explained that once the inspection was subsequently completed, we added the physical damage coverage back to your policy with the same comprehensive and collision deductibles that were on the policy prior to the coverage suspension. As Mr. [redacted] advised, we believe that this matter was handled appropriately. We appreciate another opportunity to review your concerns and to clarify our position. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:Attached please find pictures showing that the tree was dead. This tree was rotten at least 3 or 4 years prior the incident. The owner of the propriety was neglected because didn't take care of the tree, cutting down the dead branches. Why am I being punished for somebody negligence? I am just being fair asking to be compensated for the $1,000.00 deductible I have on my policy.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: We have tried to contact you, but you were busy when we called. Again if the Colorado law states that we can only have the rental car for three days past the settlement offer, then your company should send the check within those three days, not six days later. Also you should not offer a settlement before you have the paperwork to assure you that the car in your possession.Regards,[redacted]
Regards,
[redacted]

August 29, 2017
Ms. [redacted] Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your second submission regarding the handling of your insurance billing.
Thank you for speaking with [redacted], of our staff, regarding the (nonpayment cancellation) NPC of your auto insurance policy. As she explained, the $1,062.73 payment was already in process and could not be cancelled. Additionally, the USAA Federal Savings Bank confirmed the funds were not available for either payment; hence, the NPC is valid and our decision stands.
We appreciate you allowing us another opportunity to reply to you.
Sincerely,
[redacted]

March 29, 2016
Ms. [redacted]
Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your automobile policy.  I regret any difficulty or inconvenience you experienced as we strive to provide quality service.
Thank you for speaking with...

[redacted], of our staff, who confirmed that changes to your coverage limits must be submitted by completing the Uninsured Motorists (UM) Coverage Bodily Injury Rejection/Selection form and selecting only one of the UM Limits.  Our records indicate that we could not make your requested changes as multiple limits were selected on the form you recently submitted.  I understand that Ms. [redacted] offered to guide you on how to complete the form on usaa.com or by fax; however, you declined.  Should you reconsider or if you have additional questions, Ms. [redacted] remains available to assist you.  
                                        ...⇄
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I was unable to reach staff by phone or email. The updated settlement agreement is not satisfactory based on my research. The updated settlement agreement does not include the correct value for my vehicle or the correct accessory.
Regards,
[redacted]

June 23, 2017   Mrs. [redacted] Complaint ID #: [redacted]   Dear Mrs. [redacted]:   I am responding to your submission regarding your renters claim.   We regret that [redacted], of our staff, was unable to reach you to discuss your concerns.  We conducted a review of this...

matter and confirmed that the letters sent to Staff Sergeant [redacted] on May 16 and May 30, 2017, accurately provided the coverage decision.  The letters also indicated that you should contact the adjuster directly with any questions related to the coverage decision.  Ms. [redacted] also remains available to assist you.   Our records indicate there are no active individual or joint savings accounts in your name at the USAA Federal Savings Bank.    Mrs. Scott, we appreciate you allowing us to reply to you.    Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: How is it possible to pay for three months and I had the car for only two, no one has been able to tell me why.f
Regards,
[redacted]