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October 5, 2016 Ms. [redacted]Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding your automobile loan, and we regret any frustration you may have experienced. I understand you spoke with [redacted] and [redacted], of...

our staff, about your concerns. Our research shows the $119.04 estimated payment was based on a loan amount of $6,269.00; however, the final amount financed was $6,937.75.  Ms. [redacted] was unable to make an accommodation to refinance the loan and include the remaining balance from the previous loan due to the call being disconnected.  Should you wish to discuss this option further, Ms. [redacted] remains available to assist you and can be reached at [redacted] or [redacted], Extension [redacted]. As Ms. [redacted] explained, a review of the call recording indicated the representative you spoke with suggested asking about the possibility of rolling the unpaid balance into your new loan.  This was not a guarantee that the balance could be transferred to the new loan. If you have additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

November 14, 2016
Mr. [redacted] Complaint ID # [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your October 24, 2016, automobile claim. I appreciate the opportunity to respond. We regret the frustration and inconvenience you may have experienced, as we strive to...

provide quality service.
Thank you for speaking with [redacted], of our staff. As he explained, the liability determination was recently confirmed; hence, he will continue to work with you and monitor the claim for settlement. If you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

September 13, 2016   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your second submission regarding your June 20, 2016 claim.   Thank you for speaking with [redacted], of our staff, who discussed your concerns.  I hope that your conversation with him reassured you that your satisfaction is important to us.  Our records indicate that a payment was issued to your USAA Checking Account on August 31, 2016 for the remainder of your personal property.  If you have additional questions, Mr. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

[redacted]
[redacted]
[redacted]
Dear Mr. Rodriguez:
I am responding to your submission regarding your March 6, 2016, roadside assistance claim.
Thank you for speaking with [redacted], of our staff, who advised your request for payment for the damage...

to your vehicle was being reviewed.  Ms. [redacted] worked with our roadside assistance partner who has agreed to pay for the repairs to your vehicle.  I hope that your conversation with Ms. [redacted] reassured you that your satisfaction is important to us.  If you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]

December 14, 2016Mrs. [redacted]Complaint ID #: [redacted]Dear Mrs. [redacted]: I am responding to your submission regarding your auto insurance claim.I hope that your husband’s conversation with [redacted] of our staff, reassured you that we completed a thorough review of your claim. While we recognize that you continue to disagree with the settlement offer, we are confident that the amount reflects the appropriate value of your vehicle at the time of the loss.   If you have additional questions, Ms. [redacted] remains available to assist you.We appreciate you allowing us to reply to you.  Sincerely,[redacted]

July 2, 2015 [redacted]
[redacted] Dear Mrs. [redacted]:  I am responding to your submission regarding your checking account with the USAA Federal Savings Bank (FSB).  We regret any conflicting information you received about the status of your...

account. A thorough review of your USAA Secure Checking account ending in [redacted] confirmed that the FSB has refunded the NSF fees you incurred due to the four fraudulent PayPal debit attempts.  Thank you for speaking with [redacted], of our FSB staff, about your concerns.  I understand that Ms. [redacted] verified that any additional NSF fees you were assessed were not based on fraudulent activity and that she closed your checking account at your request.   We appreciate the opportunity to review this matter and to respond to you.  Should you have any further questions, Ms. [redacted] remains available to assist you.  Sincerely, [redacted]

July 7, 2016
 
Mr. [redacted]. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your submission regarding your billing concerns. We regret the frustration and inconvenience you may have experienced, and your feedback was shared with the appropriate...

areas.
 
Thank you for speaking with [redacted], of our staff, who discussed payment arrangements and confirmed that we accepted your June 23, 2016, payment and waived the late fee. Should you have any further questions, Mr. [redacted] remains available to assist you.
 
We appreciate you allowing us to reply to you. 
 
Sincerely,
 
[redacted]

Complaint: [redacted]
I am rejecting this response because: I would like to keep the Revdex.com complaint open until the issue is resolved. 
Regards,
[redacted]

February 27, 2018   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your homeowners claim.  We regret any frustration or inconvenience you experienced.   Thank you for speaking with [redacted], of our...

staff, who addressed your concerns with your claim.  I hope that your conversation with Ms. [redacted] reassured you that your satisfaction is important to us.  If you have additional questions, Ms. [redacted] remains available to assist you.   We appreciate you bringing this to our attention and allowing us to reply to you.    Sincerely,   [redacted]

May 5 2016 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your second submission regarding your automobile claim. We responded to your complaint on April 29, 2016. While we recognize that you disagree, we feel confident that the correct decision has been made. No new information has been presented that would warrant a change in our position. We appreciate the opportunity to review your concerns again; however, we consider this matter closed. Sincerely, [redacted]

July 15, 2016 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your auto loan concerns. I apologize that we did not meet your service expectations as we make every effort to ensure our members’ accounts are serviced and maintained efficiently...

and accurately. When we discover that matters have not been handled to a member’s satisfaction, we appreciate the opportunity to review our processes and to resolve the situation, as you allowed us to do. Thank you for speaking with [redacted], of our staff, regarding the system malfunction that occurred which resulted in the statements being sent to you in error. I hope that your conversation with Ms. [redacted] reassured you that your satisfaction is important to us. If you have additional questions, Ms. [redacted] remains available to assist you. I regret the frustration you recently experienced and your feedback is appreciated as we are continually seeking ways to improve the way we do business. We appreciate you allowing us to reply to you. Sincerely, [redacted]

December 15, 2017 Mr. [redacted]Complaint ID #: [redacted]
*Dear Mr. [redacted]: I am responding to your submission regarding your recent auto claim.  We regret any frustration this matter may have caused you. Thank you for speaking with [redacted], of our staff.  A...

thorough review of your situation was completed; however, a change in our coverage decision is unwarranted.  If you have any additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

February 22, 2017
Mrs. [redacted] Complaint ID #: [redacted]
Dear Mrs. [redacted]:
I am responding to your submission regarding your Florida auto insurance coverage.
Unfortunately, [redacted], of our staff, was unable to reach you by telephone to discuss your concerns. Nonetheless, he...

thoroughly reviewed your account and confirmed our records show you declined towing and labor coverage upon insuring your vehicles; therefore, we will not reimburse the charge you’ve incurred.
If you have additional questions on this matter, please do not hesitate to reach out to Mr. [redacted].
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

July 1, 2016 Mrs. [redacted] Complaint ID #: [redacted] Dear Mrs. [redacted]: I am responding to your submission regarding your property claim, and I regret any frustration this matter may have caused you. I am pleased to learn that you spoke with [redacted], of our staff, who reviewed...

your concerns and confirmed they were resolved. As you were previously advised, payment was sent to you via electronic funds transfer. If you have additional questions, Mr. Reyes remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: I do not agree with the methodology that was used to arrive at the diminished value of $955.85.Yes, I did cash the check due to my first payment on my wife's new vehicle being due the same month.Secondly, I do not appreciate the accounting department calling me telling me to discard the old check of $646.29 because a mistake was made. The Kelly blue book value at the time I sold my vehicle in the condition (pre-accident) was ($14,730 - $15,473)At the point of sale, the Honda dealership ran the VIN#, and told me immediately that the car had been reported as towed away from an accident.Their offer immediately went to $13,000 trade in due to this.Even at the low end, $14,730 the $13,000 given by the dealership results in a diminished value is $1,730.00
Regards,
[redacted]

May 23, 2016 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your second submission regarding a deposit hold with the USAA Federal Savings Bank (FSB). We responded to your complaint on May 10, 2016. Our records confirm that you filed an inquiry about this matter with the Office of the Comptroller of the Currency (OCC). The FSB responded to the OCC inquiry on May 18, 2016. We appreciate the opportunity to review your concerns again; however, we consider this matter closed. Sincerely, [redacted]

October 20. 2016   Sergeant [redacted] Complaint ID #: [redacted]   Dear Sergeant [redacted]:   I am responding to your submission regarding your inability to do business with USAA.    Thank you for speaking with [redacted], of our staff, who advised you that because of...

material misrepresentation on an automobile claim you no longer have access to USAA.  While we recognize that you disagree, we feel confident that the correct decision has been made.   We appreciate the opportunity to reply to you.    Sincerely,   [redacted]

July 17, 2017 Sergeant [redacted], USA Complaint ID #: [redacted] Dear Sergeant [redacted]: I am responding to your submission regarding the handling of your June 20, 2016, renters insurance claim. Thank you for speaking with [redacted], of our staff, who addressed your...

concerns. As discussed, we will review any further documentation provided upon receipt. If you have additional questions, Mr. [redacted] remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted] Tell us why here...

Complaint: [redacted]
I am rejecting this response because: [redacted] has made no traceable attempt to reach me via email ([redacted]. In addition, she has not been at her desk on my attempts to reach her at the numbers provided. 
Regards,
[redacted]

October 4, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your automobile policy, and I regret any frustration this matter may have caused.
I understand you spoke with [redacted], of our staff, who explained why the...

late fees were applied. As he explained, we waived one late fee as a courtesy to you. While I understand you do not agree with our action, we feel confident the matter was handled appropriately. Should you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]