I've tried to cancel my subscription to the Austin American Statesman starting with an email to their customer care on 6/5/and again today on 6/12/18, and no reply that they received my email or have cancelled my subscription
I've call over times over the past days to try to cancel and every time I call, any chose any directory option to cancel or talk to a customer care rep the calls drop There is no way to talk to anyone with their phone directory and no way to cancel online that I've found If it's a phone issue, I can't believe its been dropping calls for over a week It appears the Statesman is purposely trying to avoid taking consumer calls, especially cancellations
I began service with this newspaper on FEB 2017, asked that my email not be used for solicitation purposes (my request was verbally acknowledged but not honored), and received a $gift card for HEB (which were both replaced since the original two cards had a $balance) I never received my newspaper at a my apartment complex, so I called to cancel my subscription The company offered a week's worth of credit (I believe they essentially just postponed my payment date by a week and did not actually refund anything) and assured me they would contact the supervisor for my route So I allowed them another chance I received a total of three newspapers (FEB, MAR, MAR 2017) Nothing has been delivered since Today is MAR 2017; I called to cancel my subscription today and the newspaper again assured me they would speak to the supervisor and ensure continued service I said no thanks They asked if I used the online service feature, to which I said no and that it was hard for me to do so since I work in a secure facility where I cannot have electronics I asked for a refund of the $($paid so far minus $for the three newspapers which are listed at $2.00/paper) I am disappointed that I had such bad delivery issues with this company, gave them a second chance, but am no longer interested in doing business with them The customer representatives (professional and helpful) seemed to be the only positive experience I had with this company
I started and a Sunday subscription and digital access to this News Paper May 06, As of June 04, I have not received an Sunday News Paper delivered to my home address I have contacted the customer service depart times to report this issue and as of June 04, the issue still has not been resolvedI contacted customer service again June 03, around 930am to report no delivery of a Sunday News PaperThe customer service employee stated that she put in redelivery of my to arrive between 1100am-1130am I call back again around 1140am to report no Sunday News Paper was redelivered This is same situation that occurs every Sunday about my Sunday News PaperI call customer service and they put in an redelivery and no Sunday Paper is delivered when promised
The Austin American Statesman continues to litter my driveway and yard with their newspapers as well as weekend and holiday advertising distributions I am not a subscriber to the Austin American Statesman newspaper and nor do I wish to be one I have contacted them on three separate occasions in the last two months and I have been assured each time that they will cease and desist from throwing their newspapers and advertising publications into my driveway / yard
It is clearly apparent that this company has very poor communication and control over their distribution network in the Austin area Delivery personnel either do not get the instructions for "cease and desist" requests or they are incapable of following the simple instructions provided to them
I am so sick and tired of calling in complaints to the Austin American Statesman! They have the worst customer service I have ever encounteredFor well over years I have been calling, calling, and calling complaining about the carrier not putting our newspaper on our front porch!! I have health issues and I have made multiple request to have our newspaper put on our front porchOur carrier seems to think he can put it wherever the hell he/she wants toMost days I find it under our vehicle which we can't reach without moving the vehicleOther days it is thrown in our bushes and vines, where we have to reach and reach for itI have tried numerous times to contact the carrier's manager to complain but, I've NEVER received a call backI want a manager to speak to regarding these issuesThis newspaper is expensive and I think consumers should be provided with better customer serviceIf I wanted our newspaper hung on our back door, that's where I should find it EVERY DAY!!! Please provided a Manager's phone number that I may contact to discuss this extremely poor customer serviceZip code area
On October 19th I was approached at my local Walmart by a salesperson from Austin American Statesmen selling subscriptions for the paperI told her several times I really wasn’t interested in signing up, she then stated to me that if I signed up that day she would give me the “special UT rate” that only students get which was for only $a month I would receive the Sunday paper, and that was my total costI told her ok and gave her my debit card which she ran on her portable deviceIt was not until about an hour later when I received an email confirmation that I realized she charged me and I would also be required to pay an activation feeI immediately called and spoke with a representative who informed me that they had no such offer and that all Sunday subscriptions were plus the feeShe apologized to me and told me that she would reverse the transaction and cancel my accountThe following Monday I saw that the had been pulled out of my accountI called back a
Repeatedly (multiple times a week) my newspaper is either not delivered or delivered partially (on Friday I got a single section of the paper)The Austin American Statesman has repeatedly offered only the following feedback: (1) we'll look into it (2) you can have a small credit for today, but it is only enough to cover 1/6th of the cost of buying a replacement paper (3) we won't redeliver your paper because you have to notice our errors really early in the day for us to redeliver and also (4) *hanging up or not replying to complaints*
It's infuriating, and I have told them not to renew my service when all my "credits" run out, but delivery consistency appears to be GETTING WORSE
Both my neighbors are getting their papers - I see the paper on their driveways when I find that mine is missing or incompleteThere is no doubt that their delivery staff is now screwing with my paper intentionally because of the prior complaints
Statesman needs to formally apologize for this har
For the last two months, the Austin American Statesman has delivered the wrong papers to our doorWe are supposed to get, The Austin American Statesman, and USA TodayWe usually receive either a New York Times, or, a Wall Street journalMy wife, *** has called them almost every day for the last two months to no availI can't believe they can't get this right
The Austin American Statesman continues to litter my driveway and yard with their newspapers as well as weekend and holiday advertising distributions I am not a subscriber to the Austin American Statesman newspaper and nor do I wish to be one I have contacted them on three separate occasions in the last two months and I have been assured each time that they will cease and desist from throwing their newspapers and advertising publications into my driveway / yard
It is clearly apparent that this company has very poor communication and control over their distribution network in the Austin area Delivery personnel either do not get the instructions for "cease and desist" requests or they are incapable of following the simple instructions provided to them
I cancelled my subscription in May, I had a subscription to yrs The paper has become substandard with the priting being out of town and the news being day old I had frequent delivery problems in the months leading up to the cancellation I had my complaints escalated and nothing changed I tried to cancel 3-times and they just wouldn't accept the cancellation They finally sent me a bill for approximately $ I wrote cancel on it and mailed them a check for their invoice for $ Within a few days, they sent me a letter stating they were refunding my money I have never received the refunds going on 7-weeks now I have called every Monand I get the same runaround that it is in the mail I have been told the check was issued on 7/22/and again last week They told me today that it takes 3-weeks for me to get the check in the mail Snail mail is slow but as of today (and after spending another minson hold), I still have not received the refun
Signed up for Sunday delivery of the paperDate of payment was 8-26- Received first paper a week following, since then only one paper delivered and this was after I called on the Monday a day after SInce then no paper, I have called or times minimum and emailed or times I have since asked for a refund and they told me they would return half of what I paid
On June 16th a door to door salesman offered me weeks of the Austin American Statesman for $He gave me an official WAS receiptLater AAS billed me by autodrafting my account for $on 7/24, 8/22, and 9/When I called the AAS on 9/I was told they would refund those unauthorized charges within hoursThey have notThe receipt does not state anything about autodrafts and I did not and have not authorized any of those autodraftsI was told my money would be refunded but it has not
Last year on 10-24-I called the AA Statesman to complain that my newspaper was consistently being thrown in the culvert on either side of my driveway It is still being thrown in the culvert despite many calls over the last year and talks with many Subscriber Relations people and several managers They promised many times to notify the delivery manager, then finally in August they promised to send out a delivery tube & pole and someone to install it After calls the tube and pole are not here On the last call on 10-13-they said I was mistaken about them installing the tube, but that they would send the tube out The service manage said she would notify the corporate office No tube, no feedback to date Today my paper was ripped and thrown in the mud about feet from my driveway, obviously a form of harassment because of my continuing complaints and insistence on the delivery tube
In early January, I paid for a year's subscription (days a week) to the Austin American Statesman The price was $257, a 37% increase from the year before, even though I have been a subscriber for over years I got a letter from the woman who delivers my paper around January 14th, telling me that she was retiring Therefore, I knew that there was a new person doing the job I received the paper efficiently for the next weeks Then on January 26th, I did not receive the paper I called the Statesman and spoke to *** *** around 1:P.M He assured me that I would receive the paper the next day I did not get the Saturday paper and tried to call customer service, and I emailed customer service To get a redelivery, you must call by 9:A.M I am years old, and I have sleep issues, requiring Ambien I never get up by 9:A.M I did not get a return phone call and received an email the next day when I checked my computer The response was basically "
For the past months we have had a lot of problems receiving our Fri-Sun paper We have called it in numerous times and not received a replacement The company REFUSES to give us credit since their policy is to extend our subscription This is a form of a theft since it is done without our permission AND, if you can't deliver the paper already an extension is just a different form of a rip-off We have called in more recently and received an email finding out that they no longer deliver the missed papers even when we requested Other times the recorder states their offices are closed I want my money back for the past three months at $per month and the subscription cancelled I cannot trust this newspaper to act in an ethical business manner since it takes my money, does not deliver the product, then promises thru their extension program to deliver in the future which they don't Horrible company in how they treat their customers
My credit card was charge $on 11/01/( The subscription fee for one year) The subscription was canceled on 11/15/and was told a refund would be issued for $ The refund was never issued and five phone calls have all been ineffective
On 9/7/while shopping at the *** store in Bastrop, Tx, I was approached by a representative of the Austin-American Statesman selling subscriptions for home delivery of their newspaper I agreed to start receiving home delivery and a debit for $was charged against my bank card on 9/10/ A few days later because I had not received delivery of the newspaper, I called their customer service number I was told by their representative that my address was "not routable" Since they would not able to deliver their product I asked for a refund of $which the representative said would be processed within business days Upon checking my bank statement after the business days had elapsed I learned that my account had not received a refund but rather that they had placed another debit against my card for $on 10/15/ I called their customer service phone number again and asked why I had not received a refund and why my bank card was charged a second time
Started a home delivery for the Sunday paper back in December Every Sunday morning I had to call and complain about the missed home deliveries I have sent emails made phone calls, spoken to management, but still no improvement The lack of effort is perplexing It says alot about their lack of commitment to the customer and the level of work that has been displayed
The complaint also consist of Advertising
On March 16th I was approached from an individual representing the American Statesman at an HEB kiosk
He was promoting the paper for Wednesday - Sunday for $monthly He offered a $gift card
and a one time subscription fee for $2.99, with my delivery to start 04/15/since I would be out of town
On March 17th my account was charged $( not what I agreed to)
I called to Cancel on 03/17/2016, Spoke with a rep who stopped the subscription and was advised to keep the gift card for the inconvenience of having to call into cancel and I would be issued the refund
I did get an email confirmation from *** *** stating I would receive a full refund $in 3-business days
On March 24,I did not receive the refundI called in and spoke with a supervisor named *** who stated that it was the end of business and she would have to reach out to her accounting team and follow up with me the next day That di
I was suckered into a subscription by some lady in an HEB giving out gift cards for subscribingA few days ago I called their support and kindly asked them to cancel my subscriptionThis morning I saw in my account they had charged me for another month of service, and according to their website, I am scheduled to be charged again next month!
What the f!
I have contacted my bank to make sure they won't be able to charge me again
This can't be f!ing legal
***
I've tried to cancel my subscription to the Austin American Statesman starting with an email to their customer care on 6/5/and again today on 6/12/18, and no reply that they received my email or have cancelled my subscription
I've call over times over the past days to try to cancel and every time I call, any chose any directory option to cancel or talk to a customer care rep the calls drop There is no way to talk to anyone with their phone directory and no way to cancel online that I've found If it's a phone issue, I can't believe its been dropping calls for over a week It appears the Statesman is purposely trying to avoid taking consumer calls, especially cancellations
I began service with this newspaper on FEB 2017, asked that my email not be used for solicitation purposes (my request was verbally acknowledged but not honored), and received a $gift card for HEB (which were both replaced since the original two cards had a $balance) I never received my newspaper at a my apartment complex, so I called to cancel my subscription The company offered a week's worth of credit (I believe they essentially just postponed my payment date by a week and did not actually refund anything) and assured me they would contact the supervisor for my route So I allowed them another chance I received a total of three newspapers (FEB, MAR, MAR 2017) Nothing has been delivered since Today is MAR 2017; I called to cancel my subscription today and the newspaper again assured me they would speak to the supervisor and ensure continued service I said no thanks They asked if I used the online service feature, to which I said no and that it was hard for me to do so since I work in a secure facility where I cannot have electronics I asked for a refund of the $($paid so far minus $for the three newspapers which are listed at $2.00/paper) I am disappointed that I had such bad delivery issues with this company, gave them a second chance, but am no longer interested in doing business with them The customer representatives (professional and helpful) seemed to be the only positive experience I had with this company
I started and a Sunday subscription and digital access to this News Paper May 06, As of June 04, I have not received an Sunday News Paper delivered to my home address I have contacted the customer service depart times to report this issue and as of June 04, the issue still has not been resolvedI contacted customer service again June 03, around 930am to report no delivery of a Sunday News PaperThe customer service employee stated that she put in redelivery of my to arrive between 1100am-1130am I call back again around 1140am to report no Sunday News Paper was redelivered This is same situation that occurs every Sunday about my Sunday News PaperI call customer service and they put in an redelivery and no Sunday Paper is delivered when promised
The Austin American Statesman continues to litter my driveway and yard with their newspapers as well as weekend and holiday advertising distributions I am not a subscriber to the Austin American Statesman newspaper and nor do I wish to be one I have contacted them on three separate occasions in the last two months and I have been assured each time that they will cease and desist from throwing their newspapers and advertising publications into my driveway / yard
It is clearly apparent that this company has very poor communication and control over their distribution network in the Austin area Delivery personnel either do not get the instructions for "cease and desist" requests or they are incapable of following the simple instructions provided to them
I am so sick and tired of calling in complaints to the Austin American Statesman! They have the worst customer service I have ever encounteredFor well over years I have been calling, calling, and calling complaining about the carrier not putting our newspaper on our front porch!! I have health issues and I have made multiple request to have our newspaper put on our front porchOur carrier seems to think he can put it wherever the hell he/she wants toMost days I find it under our vehicle which we can't reach without moving the vehicleOther days it is thrown in our bushes and vines, where we have to reach and reach for itI have tried numerous times to contact the carrier's manager to complain but, I've NEVER received a call backI want a manager to speak to regarding these issuesThis newspaper is expensive and I think consumers should be provided with better customer serviceIf I wanted our newspaper hung on our back door, that's where I should find it EVERY DAY!!! Please provided a Manager's phone number that I may contact to discuss this extremely poor customer serviceZip code area
On October 19th I was approached at my local Walmart by a salesperson from Austin American Statesmen selling subscriptions for the paperI told her several times I really wasn’t interested in signing up, she then stated to me that if I signed up that day she would give me the “special UT rate” that only students get which was for only $a month I would receive the Sunday paper, and that was my total costI told her ok and gave her my debit card which she ran on her portable deviceIt was not until about an hour later when I received an email confirmation that I realized she charged me and I would also be required to pay an activation feeI immediately called and spoke with a representative who informed me that they had no such offer and that all Sunday subscriptions were plus the feeShe apologized to me and told me that she would reverse the transaction and cancel my accountThe following Monday I saw that the had been pulled out of my accountI called back a
Repeatedly (multiple times a week) my newspaper is either not delivered or delivered partially (on Friday I got a single section of the paper)The Austin American Statesman has repeatedly offered only the following feedback: (1) we'll look into it (2) you can have a small credit for today, but it is only enough to cover 1/6th of the cost of buying a replacement paper (3) we won't redeliver your paper because you have to notice our errors really early in the day for us to redeliver and also (4) *hanging up or not replying to complaints*
It's infuriating, and I have told them not to renew my service when all my "credits" run out, but delivery consistency appears to be GETTING WORSE
Both my neighbors are getting their papers - I see the paper on their driveways when I find that mine is missing or incompleteThere is no doubt that their delivery staff is now screwing with my paper intentionally because of the prior complaints
Statesman needs to formally apologize for this har
For the last two months, the Austin American Statesman has delivered the wrong papers to our doorWe are supposed to get, The Austin American Statesman, and USA TodayWe usually receive either a New York Times, or, a Wall Street journalMy wife, *** has called them almost every day for the last two months to no availI can't believe they can't get this right
The Austin American Statesman continues to litter my driveway and yard with their newspapers as well as weekend and holiday advertising distributions I am not a subscriber to the Austin American Statesman newspaper and nor do I wish to be one I have contacted them on three separate occasions in the last two months and I have been assured each time that they will cease and desist from throwing their newspapers and advertising publications into my driveway / yard
It is clearly apparent that this company has very poor communication and control over their distribution network in the Austin area Delivery personnel either do not get the instructions for "cease and desist" requests or they are incapable of following the simple instructions provided to them
I cancelled my subscription in May, I had a subscription to yrs The paper has become substandard with the priting being out of town and the news being day old I had frequent delivery problems in the months leading up to the cancellation I had my complaints escalated and nothing changed I tried to cancel 3-times and they just wouldn't accept the cancellation They finally sent me a bill for approximately $ I wrote cancel on it and mailed them a check for their invoice for $ Within a few days, they sent me a letter stating they were refunding my money I have never received the refunds going on 7-weeks now I have called every Monand I get the same runaround that it is in the mail I have been told the check was issued on 7/22/and again last week They told me today that it takes 3-weeks for me to get the check in the mail Snail mail is slow but as of today (and after spending another minson hold), I still have not received the refun
Signed up for Sunday delivery of the paperDate of payment was 8-26- Received first paper a week following, since then only one paper delivered and this was after I called on the Monday a day after SInce then no paper, I have called or times minimum and emailed or times I have since asked for a refund and they told me they would return half of what I paid
On June 16th a door to door salesman offered me weeks of the Austin American Statesman for $He gave me an official WAS receiptLater AAS billed me by autodrafting my account for $on 7/24, 8/22, and 9/When I called the AAS on 9/I was told they would refund those unauthorized charges within hoursThey have notThe receipt does not state anything about autodrafts and I did not and have not authorized any of those autodraftsI was told my money would be refunded but it has not
Last year on 10-24-I called the AA Statesman to complain that my newspaper was consistently being thrown in the culvert on either side of my driveway It is still being thrown in the culvert despite many calls over the last year and talks with many Subscriber Relations people and several managers They promised many times to notify the delivery manager, then finally in August they promised to send out a delivery tube & pole and someone to install it After calls the tube and pole are not here On the last call on 10-13-they said I was mistaken about them installing the tube, but that they would send the tube out The service manage said she would notify the corporate office No tube, no feedback to date Today my paper was ripped and thrown in the mud about feet from my driveway, obviously a form of harassment because of my continuing complaints and insistence on the delivery tube
In early January, I paid for a year's subscription (days a week) to the Austin American Statesman The price was $257, a 37% increase from the year before, even though I have been a subscriber for over years I got a letter from the woman who delivers my paper around January 14th, telling me that she was retiring Therefore, I knew that there was a new person doing the job I received the paper efficiently for the next weeks Then on January 26th, I did not receive the paper I called the Statesman and spoke to *** *** around 1:P.M He assured me that I would receive the paper the next day I did not get the Saturday paper and tried to call customer service, and I emailed customer service To get a redelivery, you must call by 9:A.M I am years old, and I have sleep issues, requiring Ambien I never get up by 9:A.M I did not get a return phone call and received an email the next day when I checked my computer The response was basically "
For the past months we have had a lot of problems receiving our Fri-Sun paper We have called it in numerous times and not received a replacement The company REFUSES to give us credit since their policy is to extend our subscription This is a form of a theft since it is done without our permission AND, if you can't deliver the paper already an extension is just a different form of a rip-off We have called in more recently and received an email finding out that they no longer deliver the missed papers even when we requested Other times the recorder states their offices are closed I want my money back for the past three months at $per month and the subscription cancelled I cannot trust this newspaper to act in an ethical business manner since it takes my money, does not deliver the product, then promises thru their extension program to deliver in the future which they don't Horrible company in how they treat their customers
My credit card was charge $on 11/01/( The subscription fee for one year) The subscription was canceled on 11/15/and was told a refund would be issued for $ The refund was never issued and five phone calls have all been ineffective
On 9/7/while shopping at the *** store in Bastrop, Tx, I was approached by a representative of the Austin-American Statesman selling subscriptions for home delivery of their newspaper I agreed to start receiving home delivery and a debit for $was charged against my bank card on 9/10/ A few days later because I had not received delivery of the newspaper, I called their customer service number I was told by their representative that my address was "not routable" Since they would not able to deliver their product I asked for a refund of $which the representative said would be processed within business days Upon checking my bank statement after the business days had elapsed I learned that my account had not received a refund but rather that they had placed another debit against my card for $on 10/15/ I called their customer service phone number again and asked why I had not received a refund and why my bank card was charged a second time
Started a home delivery for the Sunday paper back in December Every Sunday morning I had to call and complain about the missed home deliveries I have sent emails made phone calls, spoken to management, but still no improvement The lack of effort is perplexing It says alot about their lack of commitment to the customer and the level of work that has been displayed
The complaint also consist of Advertising
On March 16th I was approached from an individual representing the American Statesman at an HEB kiosk
He was promoting the paper for Wednesday - Sunday for $monthly He offered a $gift card
and a one time subscription fee for $2.99, with my delivery to start 04/15/since I would be out of town
On March 17th my account was charged $( not what I agreed to)
I called to Cancel on 03/17/2016, Spoke with a rep who stopped the subscription and was advised to keep the gift card for the inconvenience of having to call into cancel and I would be issued the refund
I did get an email confirmation from *** *** stating I would receive a full refund $in 3-business days
On March 24,I did not receive the refundI called in and spoke with a supervisor named *** who stated that it was the end of business and she would have to reach out to her accounting team and follow up with me the next day That di
I was suckered into a subscription by some lady in an HEB giving out gift cards for subscribingA few days ago I called their support and kindly asked them to cancel my subscriptionThis morning I saw in my account they had charged me for another month of service, and according to their website, I am scheduled to be charged again next month!
!
!ing legal
What the f
I have contacted my bank to make sure they won't be able to charge me again
This can't be f
***