I purchased a subscription on 10/13/for web based access & Wed-Sun deliveryI received a couple papers, then it completely stoppedI emailed customer service 10/ & called 10/30, & was told it would be rectified, though I never received another paperI emailed on 10/to cancel the subscription since I was not getting what I paid forInstead of canceling immediately, I received an email stating it would be discontinued at the expiration of my subscriptionPointlessI called on 11/1/& was told I would get a refund of $17.06, but he couldn't really explain this amount to meI later got a voice mail trying to convince me to work out a dealI left her a voice mail that I'm not interested & asked to confirm my refundNever heard back from anyoneI emailed again about my refund & got a response "Per your request I have schedule for your account to cancel on 11/13/I have requested a refund for $to be refunded to the card that we on file
I called (*** to have my service canceled; their automated system does not allow the user to unsubscribe, and provided no option to contact a person to assist
I then emailed their primary customer service address and requested to have my account canceledThey replied and said they couldn't help meThey told me to contact the phone number listed aboveI called it a second time and it hung up on me when I followed the prompts to get support
This leaves me with no way to unsubscribe from their serviceI emailed a second time requesting they cancel my account because their recommended path ends in an error, they have not returned my second email
The Austin American Statesman advertises startup rates and requires potential subscribers to agree to extensions beyond the startup period at current rates which are significantly more expensive I agreed to startup a subscription based on a rate advertised and only for the period contracted without any automatic extension of the contracted rate The newspaper was delivered for the contracted period and then continued beyond the contracted period I did receiver letters from the Austin American Statesman which apparently were invoices for an extension which I trashed without opening as I did not want to extend the subscription beyond the contracted period The paper was delivered for approximately months Then I received an invoice from them that stated tha I owed them #30+ dollars for the delivered paper I contacted Customer Service at the Austin American Statesman trying to resolve the issue, but was told that if I did not pay they would send the bill to collections I ha
It has been almost weeks that I have been calling and emailing this company regarding my refund in the amount of $($+ $32.00)I keep getting told that they will not give me a refundI have been on hold for over minutes each time I call, requested to talk to managers, corporate, etcbut to no availAll anyone tells me is that they have put in my requestI have even talked to someone with Gate House Media (the company that supposedly bought the Austin American Statesman)When asked to speak with a manager there, the rep *** tells me that her "supervisor" was on the phoneYeah rightShe also lied and told me that there wasn't a direct number to call back when I clearly Googled and called the number the day before
About weeks ago I was approached by a rep in my apartment complex who gave me what I am beginning to believe is a BS story about how he needed to meet his quotaMe trying to help him out I sign upHe tells me that I can get Sunday papers for
I have contacted the American-Statesman at least times in the last years regarding delivery of the weekend "Shopping" edition to request stopping delivery of this unsubscribed package of adsThe Statesman will comply but only for a short time before we start receiving the ads againI view these as garbage which must be retrieved and disposed ofThe household has a member with a medical condition and having trash thrown into our yard causes that household member to have to leave the house to literally pick up trash that we have politely requested NOT be thrown on our yardThrowing garbage on our yard, especially when someone may not be available to clean it up, alerts thieves that we are not home or are otherwise vulnerableThis is a security and safety issue that must be addressedWe cannot go on a vacation because of the likelihood that the Statesman will deliver garbage to our driveway alerting others to our absenceThis is not acceptable
The Statesman is atrociousThis company has lied to me, failed to deliver service, wasted my time, and stolen from me
Their salesman at HEB told me they were now offering HEB coupons that would save me 40-80% on all my groceries; there are no HEB coupons whatsoever, just adsIt was the only reason I purchased the subscription
They, or whoever they contract, have failed to deliver the paper more than 25% of the time
I had to waste an unacceptable amount of time holding on the phone and dealing with an automated system to get to customer service both to report delivery failures and cancel this terrible service
Worst of all, two weeks after I cancel the service, they charge me for another monthI call again and request cancellation and a refund again, and they tell me that they can't apply the credit back to my card; they'll mail me a check that will arrive in to weeks
I can't wait for this company to die
We have been trying for over months to cancel the subscription to the newspaper Every time we call they say it either has been done.....or they are doing it “now” Then my next credit card statement comes and another months charges I had already told them I wanted credit for the last 3-months bills......now its MONTHS credit I want
We’re very angry about the lack of commitment and follow through
Signed up for Sunday delivery of the paperDate of payment was 8-26- Received first paper a week following, since then only one paper delivered and this was after I called on the Monday a day after SInce then no paper, I have called or times minimum and emailed or times I have since asked for a refund and they told me they would return half of what I paid
The Statesman is atrociousThis company has lied to me, failed to deliver service, wasted my time, and stolen from me
Their salesman at HEB told me they were now offering HEB coupons that would save me 40-80% on all my groceries; there are no HEB coupons whatsoever, just adsIt was the only reason I purchased the subscription
They, or whoever they contract, have failed to deliver the paper more than 25% of the time
I had to waste an unacceptable amount of time holding on the phone and dealing with an automated system to get to customer service both to report delivery failures and cancel this terrible service
Worst of all, two weeks after I cancel the service, they charge me for another monthI call again and request cancellation and a refund again, and they tell me that they can't apply the credit back to my card; they'll mail me a check that will arrive in to weeks
I can't wait for this company to die
Receiving a newspaper at my house called "Ahora Si"It is a Spanish newspaper publication who's parent company
is the Austin American StatesmanMy complaint is two foldFirst of all, I did not subscribe to this publication, it is being delivered to my house without my permissionSecondly and most importantly, when I called the phone number listed in the newspaper to stop delivery, the recording stated that I have to leave my first and last name, address (expected this one), phone number, and my email addressThis is all personal information and should not be asked for to stop a newspaper subscriptionEspecially one that I did not ask forI feel Ahora Si and the Austin American Statesman is violating privacy rights by requiring the information to stop deliverythe number I called which is listed in the newspaper is ***Please investigate if Ahora Si and the Austin American Statesmen are violating privacy rightsThanks
I am writing regarding the service I received from Austin American Statesman, account #9/19/non delivered paper not credited on subsequent billing statementWhen called re: the non credit on bill, I was told I had a debit of $I was told this was due to charges for "premium" days varying from $to $I was not told what days were Premium days , nor how they came up with the $10.49, but that the charge was subtracted from the days I had paid up , and the due date was pushed back to account for that amount dueThis was not reflected anywhere on my bill, and I suspect I have paid for these "premium" days before unknowingly.I was told that Page in very tiny print notifies of these deceptive charges,without giving the customer the choice of opting out! I believe that I have been deceptively charged for services I have not asked for,nor have I been notified of these charges at all on my billing statement!In addition, I have not been credited for non delivered papersI have cancelled my subscription due to these unscrupulous business practices.I contacted Kristin ( Dallas office) i.ewould not give me her last name on Oct31,and explained that the service was unsatisfactory.I told her it was deceptive to notify customers of extra charges in small print in paper where no one ever reads, whether they ask for them or not, and then subtly push back due date without ever explaining that it reflects these "premium "chargesNo where on statement! Nor was it ever reflected that non delivered papers have ever been credited! Their (Kristin-supervisor and Michelle-local rep.) response was they were sorry I felt this way, but offered no credit or solution to the problemThey never explained why these extra charges were never reflected on billing statement, only that due date is pushed back to reconcile for extra chargesFailure to receive an appropriate response to this problem has prompted me to write directly to you
I appreciate your assistance regarding my complaintI'm sure there are many customers who have been unknowingly billed for services they did not want nor ask for
Thank you,
Started a home delivery for the Sunday paper back in December Every Sunday morning I had to call and complain about the missed home deliveries I have sent emails made phone calls, spoken to management, but still no improvement The lack of effort is perplexing It says alot about their lack of commitment to the customer and the level of work that has been displayed
On October 19th I was approached at my local Walmart by a salesperson from Austin American Statesmen selling subscriptions for the paperI told her several times I really wasn’t interested in signing up, she then stated to me that if I signed up that day she would give me the “special UT rate” that only students get which was for only $a month I would receive the Sunday paper, and that was my total costI told her ok and gave her my debit card which she ran on her portable deviceIt was not until about an hour later when I received an email confirmation that I realized she charged me and I would also be required to pay an activation feeI immediately called and spoke with a representative who informed me that they had no such offer and that all Sunday subscriptions were plus the feeShe apologized to me and told me that she would reverse the transaction and cancel my accountThe following Monday I saw that the had been pulled out of my accountI called back a
For the past months we have had a lot of problems receiving our Fri-Sun paper We have called it in numerous times and not received a replacement The company REFUSES to give us credit since their policy is to extend our subscription This is a form of a theft since it is done without our permission AND, if you can't deliver the paper already an extension is just a different form of a rip-off We have called in more recently and received an email finding out that they no longer deliver the missed papers even when we requested Other times the recorder states their offices are closed I want my money back for the past three months at $per month and the subscription cancelled I cannot trust this newspaper to act in an ethical business manner since it takes my money, does not deliver the product, then promises thru their extension program to deliver in the future which they don't Horrible company in how they treat their customers
I signed up for a promotional rate for a two month subscription of the Statesman on July 23, In my book, two months means through September 23, I did not want to continue the subscription so I sent and email on September 19th to cancel They replied they would cancel my subscription on October 24th and issue a refund in 7-daysI then replied that I want my subscription cancelled on the day I asked for it, September 19th, not over a month later on October 23rdI told them I requested the cancellation in plenty of time to be accomplished prior to automatic renewal and they told me the promotional period was through October 8, In that case I definitely tried to cancel in plenty of time to avoid automatic renewalHowever, they charged my credit card on September 18, 2017, a full three weeks in advanceAfter many phone calls, emails with customer service and another email vie their website, I still haven't received a refundIn speaking with friends, I hear it's
I intially signed up at the HEB at Parmer and Mopac on 7/12/ The saleswoman was able to convince me to sign up despite the many issues I have had with AAS delivery in the past She assured me that AAS had been bought out and the issues resolved I told her I only wanted the Sunday paper, nothing elseI signup and was told to expect an email with all the info we just discussed, including a 5-day refund policy, in about an hour Two hours go by and I get the email with the wrong service She signed me up for the most expensive service, every day delivery for $26.99, they had and charged my credit card I tried to contact customer service that night but they were closed and she was no longer in the store The next morning I call AAS customer service to cancel First, they tell me my account isn't in the system yet and it takes a month for it show up When I asked to speak to a supervisor my account magically appears but they can't do a refund because the payment isn't in th
A nice, seemingly earnest young man came to our front door trying to earn money for schoolFor $we would receive a coupon book and a few Sundays of the Austin American StatesmanI had compassion for him and wrote out a check for $ He left the coupon book, but no newspapers ever came, which was fine by me as I didn't want them anywayAbout 4-months later we finally noticed that $a month had been deducted from our account at least times I called the bank and put a stop on any more deductions from the newspaper which were never agreed to or authorizedAnd in addition, months later we never received a single newspaper or any type of bill or correspondenceI considered letting it go until they called me at my work place times in days and have now sent me another bill by mail
On June 16th a door to door salesman offered me weeks of the Austin American Statesman for $He gave me an official WAS receiptLater AAS billed me by autodrafting my account for $on 7/24, 8/22, and 9/When I called the AAS on 9/I was told they would refund those unauthorized charges within hoursThey have notThe receipt does not state anything about autodrafts and I did not and have not authorized any of those autodraftsI was told my money would be refunded but it has not
I have not received my paper through home delivery in over a monthI have logged complaints through automated calls, e-mails, and telephone calls with no indication they are pursuing a resolutionI received a call from a supervisor (***) who did nothing
I am writing regarding the service I received from Austin American Statesman, account #9/19/non delivered paper not credited on subsequent billing statementWhen called re: the non credit on bill, I was told I had a debit of $I was told this was due to charges for "premium" days varying from $to $I was not told what days were Premium days , nor how they came up with the $10.49, but that the charge was subtracted from the days I had paid up , and the due date was pushed back to account for that amount dueThis was not reflected anywhere on my bill, and I suspect I have paid for these "premium" days before unknowingly.I was told that Page in very tiny print notifies of these deceptive charges,without giving the customer the choice of opting out! I believe that I have been deceptively charged for services I have not asked for,nor have I been notified of these charges at all on my billing statement!In addition, I have not been credited for non delivered papersI have cancelled my subscription due to these unscrupulous business practices.I contacted Kristin ( Dallas office) i.ewould not give me her last name on Oct31,and explained that the service was unsatisfactory.I told her it was deceptive to notify customers of extra charges in small print in paper where no one ever reads, whether they ask for them or not, and then subtly push back due date without ever explaining that it reflects these "premium "chargesNo where on statement! Nor was it ever reflected that non delivered papers have ever been credited! Their (Kristin-supervisor and Michelle-local rep.) response was they were sorry I felt this way, but offered no credit or solution to the problemThey never explained why these extra charges were never reflected on billing statement, only that due date is pushed back to reconcile for extra chargesFailure to receive an appropriate response to this problem has prompted me to write directly to you
I appreciate your assistance regarding my complaintI'm sure there are many customers who have been unknowingly billed for services they did not want nor ask for
Thank you,
I purchased a subscription on 10/13/for web based access & Wed-Sun deliveryI received a couple papers, then it completely stoppedI emailed customer service 10/ & called 10/30, & was told it would be rectified, though I never received another paperI emailed on 10/to cancel the subscription since I was not getting what I paid forInstead of canceling immediately, I received an email stating it would be discontinued at the expiration of my subscriptionPointlessI called on 11/1/& was told I would get a refund of $17.06, but he couldn't really explain this amount to meI later got a voice mail trying to convince me to work out a dealI left her a voice mail that I'm not interested & asked to confirm my refundNever heard back from anyoneI emailed again about my refund & got a response "Per your request I have schedule for your account to cancel on 11/13/I have requested a refund for $to be refunded to the card that we on file
I called (*** to have my service canceled; their automated system does not allow the user to unsubscribe, and provided no option to contact a person to assist
I then emailed their primary customer service address and requested to have my account canceledThey replied and said they couldn't help meThey told me to contact the phone number listed aboveI called it a second time and it hung up on me when I followed the prompts to get support
This leaves me with no way to unsubscribe from their serviceI emailed a second time requesting they cancel my account because their recommended path ends in an error, they have not returned my second email
The Austin American Statesman advertises startup rates and requires potential subscribers to agree to extensions beyond the startup period at current rates which are significantly more expensive I agreed to startup a subscription based on a rate advertised and only for the period contracted without any automatic extension of the contracted rate The newspaper was delivered for the contracted period and then continued beyond the contracted period I did receiver letters from the Austin American Statesman which apparently were invoices for an extension which I trashed without opening as I did not want to extend the subscription beyond the contracted period The paper was delivered for approximately months Then I received an invoice from them that stated tha I owed them #30+ dollars for the delivered paper I contacted Customer Service at the Austin American Statesman trying to resolve the issue, but was told that if I did not pay they would send the bill to collections I ha
It has been almost weeks that I have been calling and emailing this company regarding my refund in the amount of $($+ $32.00)I keep getting told that they will not give me a refundI have been on hold for over minutes each time I call, requested to talk to managers, corporate, etcbut to no availAll anyone tells me is that they have put in my requestI have even talked to someone with Gate House Media (the company that supposedly bought the Austin American Statesman)When asked to speak with a manager there, the rep *** tells me that her "supervisor" was on the phoneYeah rightShe also lied and told me that there wasn't a direct number to call back when I clearly Googled and called the number the day before
About weeks ago I was approached by a rep in my apartment complex who gave me what I am beginning to believe is a BS story about how he needed to meet his quotaMe trying to help him out I sign upHe tells me that I can get Sunday papers for
I have contacted the American-Statesman at least times in the last years regarding delivery of the weekend "Shopping" edition to request stopping delivery of this unsubscribed package of adsThe Statesman will comply but only for a short time before we start receiving the ads againI view these as garbage which must be retrieved and disposed ofThe household has a member with a medical condition and having trash thrown into our yard causes that household member to have to leave the house to literally pick up trash that we have politely requested NOT be thrown on our yardThrowing garbage on our yard, especially when someone may not be available to clean it up, alerts thieves that we are not home or are otherwise vulnerableThis is a security and safety issue that must be addressedWe cannot go on a vacation because of the likelihood that the Statesman will deliver garbage to our driveway alerting others to our absenceThis is not acceptable
The Statesman is atrociousThis company has lied to me, failed to deliver service, wasted my time, and stolen from me
Their salesman at HEB told me they were now offering HEB coupons that would save me 40-80% on all my groceries; there are no HEB coupons whatsoever, just adsIt was the only reason I purchased the subscription
They, or whoever they contract, have failed to deliver the paper more than 25% of the time
I had to waste an unacceptable amount of time holding on the phone and dealing with an automated system to get to customer service both to report delivery failures and cancel this terrible service
Worst of all, two weeks after I cancel the service, they charge me for another monthI call again and request cancellation and a refund again, and they tell me that they can't apply the credit back to my card; they'll mail me a check that will arrive in to weeks
I can't wait for this company to die
We have been trying for over months to cancel the subscription to the newspaper Every time we call they say it either has been done.....or they are doing it “now” Then my next credit card statement comes and another months charges I had already told them I wanted credit for the last 3-months bills......now its MONTHS credit I want
We’re very angry about the lack of commitment and follow through
Signed up for Sunday delivery of the paperDate of payment was 8-26- Received first paper a week following, since then only one paper delivered and this was after I called on the Monday a day after SInce then no paper, I have called or times minimum and emailed or times I have since asked for a refund and they told me they would return half of what I paid
The Statesman is atrociousThis company has lied to me, failed to deliver service, wasted my time, and stolen from me
Their salesman at HEB told me they were now offering HEB coupons that would save me 40-80% on all my groceries; there are no HEB coupons whatsoever, just adsIt was the only reason I purchased the subscription
They, or whoever they contract, have failed to deliver the paper more than 25% of the time
I had to waste an unacceptable amount of time holding on the phone and dealing with an automated system to get to customer service both to report delivery failures and cancel this terrible service
Worst of all, two weeks after I cancel the service, they charge me for another monthI call again and request cancellation and a refund again, and they tell me that they can't apply the credit back to my card; they'll mail me a check that will arrive in to weeks
I can't wait for this company to die
Receiving a newspaper at my house called "Ahora Si"It is a Spanish newspaper publication who's parent company
is the Austin American StatesmanMy complaint is two foldFirst of all, I did not subscribe to this publication, it is being delivered to my house without my permissionSecondly and most importantly, when I called the phone number listed in the newspaper to stop delivery, the recording stated that I have to leave my first and last name, address (expected this one), phone number, and my email addressThis is all personal information and should not be asked for to stop a newspaper subscriptionEspecially one that I did not ask forI feel Ahora Si and the Austin American Statesman is violating privacy rights by requiring the information to stop deliverythe number I called which is listed in the newspaper is ***Please investigate if Ahora Si and the Austin American Statesmen are violating privacy rightsThanks
I am writing regarding the service I received from Austin American Statesman, account #9/19/non delivered paper not credited on subsequent billing statementWhen called re: the non credit on bill, I was told I had a debit of $I was told this was due to charges for "premium" days varying from $to $I was not told what days were Premium days , nor how they came up with the $10.49, but that the charge was subtracted from the days I had paid up , and the due date was pushed back to account for that amount dueThis was not reflected anywhere on my bill, and I suspect I have paid for these "premium" days before unknowingly.I was told that Page in very tiny print notifies of these deceptive charges,without giving the customer the choice of opting out! I believe that I have been deceptively charged for services I have not asked for,nor have I been notified of these charges at all on my billing statement!In addition, I have not been credited for non delivered papersI have cancelled my subscription due to these unscrupulous business practices.I contacted Kristin ( Dallas office) i.ewould not give me her last name on Oct31,and explained that the service was unsatisfactory.I told her it was deceptive to notify customers of extra charges in small print in paper where no one ever reads, whether they ask for them or not, and then subtly push back due date without ever explaining that it reflects these "premium "chargesNo where on statement! Nor was it ever reflected that non delivered papers have ever been credited! Their (Kristin-supervisor and Michelle-local rep.) response was they were sorry I felt this way, but offered no credit or solution to the problemThey never explained why these extra charges were never reflected on billing statement, only that due date is pushed back to reconcile for extra chargesFailure to receive an appropriate response to this problem has prompted me to write directly to you
I appreciate your assistance regarding my complaintI'm sure there are many customers who have been unknowingly billed for services they did not want nor ask for
Thank you,
Started a home delivery for the Sunday paper back in December Every Sunday morning I had to call and complain about the missed home deliveries I have sent emails made phone calls, spoken to management, but still no improvement The lack of effort is perplexing It says alot about their lack of commitment to the customer and the level of work that has been displayed
On October 19th I was approached at my local Walmart by a salesperson from Austin American Statesmen selling subscriptions for the paperI told her several times I really wasn’t interested in signing up, she then stated to me that if I signed up that day she would give me the “special UT rate” that only students get which was for only $a month I would receive the Sunday paper, and that was my total costI told her ok and gave her my debit card which she ran on her portable deviceIt was not until about an hour later when I received an email confirmation that I realized she charged me and I would also be required to pay an activation feeI immediately called and spoke with a representative who informed me that they had no such offer and that all Sunday subscriptions were plus the feeShe apologized to me and told me that she would reverse the transaction and cancel my accountThe following Monday I saw that the had been pulled out of my accountI called back a
For the past months we have had a lot of problems receiving our Fri-Sun paper We have called it in numerous times and not received a replacement The company REFUSES to give us credit since their policy is to extend our subscription This is a form of a theft since it is done without our permission AND, if you can't deliver the paper already an extension is just a different form of a rip-off We have called in more recently and received an email finding out that they no longer deliver the missed papers even when we requested Other times the recorder states their offices are closed I want my money back for the past three months at $per month and the subscription cancelled I cannot trust this newspaper to act in an ethical business manner since it takes my money, does not deliver the product, then promises thru their extension program to deliver in the future which they don't Horrible company in how they treat their customers
I signed up for a promotional rate for a two month subscription of the Statesman on July 23, In my book, two months means through September 23, I did not want to continue the subscription so I sent and email on September 19th to cancel They replied they would cancel my subscription on October 24th and issue a refund in 7-daysI then replied that I want my subscription cancelled on the day I asked for it, September 19th, not over a month later on October 23rdI told them I requested the cancellation in plenty of time to be accomplished prior to automatic renewal and they told me the promotional period was through October 8, In that case I definitely tried to cancel in plenty of time to avoid automatic renewalHowever, they charged my credit card on September 18, 2017, a full three weeks in advanceAfter many phone calls, emails with customer service and another email vie their website, I still haven't received a refundIn speaking with friends, I hear it's
I intially signed up at the HEB at Parmer and Mopac on 7/12/ The saleswoman was able to convince me to sign up despite the many issues I have had with AAS delivery in the past She assured me that AAS had been bought out and the issues resolved I told her I only wanted the Sunday paper, nothing elseI signup and was told to expect an email with all the info we just discussed, including a 5-day refund policy, in about an hour Two hours go by and I get the email with the wrong service She signed me up for the most expensive service, every day delivery for $26.99, they had and charged my credit card I tried to contact customer service that night but they were closed and she was no longer in the store The next morning I call AAS customer service to cancel First, they tell me my account isn't in the system yet and it takes a month for it show up When I asked to speak to a supervisor my account magically appears but they can't do a refund because the payment isn't in th
A nice, seemingly earnest young man came to our front door trying to earn money for schoolFor $we would receive a coupon book and a few Sundays of the Austin American StatesmanI had compassion for him and wrote out a check for $ He left the coupon book, but no newspapers ever came, which was fine by me as I didn't want them anywayAbout 4-months later we finally noticed that $a month had been deducted from our account at least times I called the bank and put a stop on any more deductions from the newspaper which were never agreed to or authorizedAnd in addition, months later we never received a single newspaper or any type of bill or correspondenceI considered letting it go until they called me at my work place times in days and have now sent me another bill by mail
On June 16th a door to door salesman offered me weeks of the Austin American Statesman for $He gave me an official WAS receiptLater AAS billed me by autodrafting my account for $on 7/24, 8/22, and 9/When I called the AAS on 9/I was told they would refund those unauthorized charges within hoursThey have notThe receipt does not state anything about autodrafts and I did not and have not authorized any of those autodraftsI was told my money would be refunded but it has not
I have not received my paper through home delivery in over a monthI have logged complaints through automated calls, e-mails, and telephone calls with no indication they are pursuing a resolutionI received a call from a supervisor (***) who did nothing
I am writing regarding the service I received from Austin American Statesman, account #9/19/non delivered paper not credited on subsequent billing statementWhen called re: the non credit on bill, I was told I had a debit of $I was told this was due to charges for "premium" days varying from $to $I was not told what days were Premium days , nor how they came up with the $10.49, but that the charge was subtracted from the days I had paid up , and the due date was pushed back to account for that amount dueThis was not reflected anywhere on my bill, and I suspect I have paid for these "premium" days before unknowingly.I was told that Page in very tiny print notifies of these deceptive charges,without giving the customer the choice of opting out! I believe that I have been deceptively charged for services I have not asked for,nor have I been notified of these charges at all on my billing statement!In addition, I have not been credited for non delivered papersI have cancelled my subscription due to these unscrupulous business practices.I contacted Kristin ( Dallas office) i.ewould not give me her last name on Oct31,and explained that the service was unsatisfactory.I told her it was deceptive to notify customers of extra charges in small print in paper where no one ever reads, whether they ask for them or not, and then subtly push back due date without ever explaining that it reflects these "premium "chargesNo where on statement! Nor was it ever reflected that non delivered papers have ever been credited! Their (Kristin-supervisor and Michelle-local rep.) response was they were sorry I felt this way, but offered no credit or solution to the problemThey never explained why these extra charges were never reflected on billing statement, only that due date is pushed back to reconcile for extra chargesFailure to receive an appropriate response to this problem has prompted me to write directly to you
I appreciate your assistance regarding my complaintI'm sure there are many customers who have been unknowingly billed for services they did not want nor ask for
Thank you,