Shell

RE: COMPLAINT ID# [redacted] CAME IN THE NEXT DAY AND TALKED TO ME ABOUT WHAT HAPPENED. I LOOKED INTO IT AND REALIZED MY CASHIER HAD MADE A MISTAKE AND REFUNDED HIM BACK THE $20.00.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2017/02/23) */
My apologies to Mr. [redacted] as the Customer Service representative was incorrect in the reported comments. We [redacted] have the account adjusted to the anniversary date of August 9th.
Initial Consumer Rebuttal /* (3000, 7, 2017/02/27) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
My subscription should run through 8/19/17. As indicated on the attached renewal notice dated 7/19/16 the subscription shows that it is paid through 8/19/16, so when I renewed it on 8/19/16, it should expire on 8/19/17.
As annotated on the attached, our subscription was extended through 9/7/16 because of all the newspapers we did not receive during 2016.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The business is lying. Attached is the settlement from the Superior Court of California. The settlement clearly states that the Business keeps my deposit and I will pay $2338 to the business( without a due date) and the business is granted possession of the apartment unit by 'writ of possession' no later than Oct 1st, 2016. The return of the keys is not and never has been a precondition of 'writ of possession'! The contract is forfeited as stated in the judgment, so there isn't such a thing as 'breach of the contract' as the business stated in it's response! Plus, there isn't a single word in the judgment talking about 'the keys'. The business is making all kinds of terrible excuses to try to cover it's wrongful actions.   Again, the business imposed a false collection case on top a false eviction case. As stated in the attached settlement, there is NOT a due date to the amount I owe the business. If an amount is not due, the business can not collect it. Even worse, the business claimed that I owe them $2371, which is not the same amount agreed in the Judgment. The collection not only had a wrong reason but also a wrong amount. This is a very good example of what I had to deal with for the past 14 months.  The business was and is never doing business following right ethics and industry standards. ]
Regards,
[redacted]

2/25/2016
[redacted]
Revdex.com
4747 Viewridge Ave #200
San Diego. CA 92123
Dear [redacted]:
Resident applied on 2/2/16 and was approved based on
credit and proof of income from job and settlement.
When asked if we...

took vouchers she was informed we do
not accept vouchers but we would take a check from the county.
Resident moved in on 2/9/16.  On 2/13/16 she turned in voucher form to be
filled out. On 2/19/16 we informed her
again we do not take vouchers. 
We accepted her application based on our rental
criteria and proof of income.
We do not accept vouchers. 
Regards,
MG Properties Group

Our inspector tested the garage door reverse mechanism per the manufacturer’s testing guidelines and as part of our normal inspection protocol.  This recommended testing does not cause any component of the...

garage door chain to break unless there is an underlying issue/flaw which could cause injury during normal operation.  This is the sole purpose of the test.   During our testing, the chain broke, and it was witnessed by the buyer (our client) and their real estate agent.  The chain broke as a result of the test, not due to negligence on the part of the inspector.     The inspector left the seller/complainant a note, advising him of what occurred.    
The complainant filed a claim for repair with our company.  It was denied as US Inspect was not at fault.  
 
Ric H[redacted]
Indiana/Ohio Area Manager

4/6/18  [redacted]Revdex.com4747 Viewridge Ave #200San Diego. CA 92123 Dear Andrew Turner: We rent to all residents that meet our rental criteria to live at our community.  There are circumstances in which a 90 pound pit bull is allowed at the community.  Our records indicate we have followed through on all resident complaints.  We are not at liberty to discuss specific resident information. Our staff is not trained in physical protection or removal. We rely on local law enforcement. Unfortunately we cannot ensure the safety of our residents and encourage those who fear for their safety to contact local law enforcement.  Regards,MG Properties Group

Initial Business Response /* (1000, 5, 2016/02/08) */
Contact Name and Title: Scott [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@lee.net
Our apologies and we will process the refund of $27.00
OFFER:
Our apologies and we will process the refund of $27.00
Initial Consumer...

Rebuttal /* (2000, 7, 2016/02/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
when the refund be submitted

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although this only settled the current month. If they will continue to credit my account for products I do not receive, I will be fine with that. If they decide to "extend" my service I will file another complaint.
Thank you.

November 14, 2017
 

[redacted]  Revdex.com
4747 Viewridge Ave #200
San Diego. CA 92123
Dear [redacted]
Re: Response for Complaint to Revdex.com
Resident applied for apartment home on 8/30/17. Resident signed the lease on 9/05/17, prior to leaving...

for vacation, however, the lease start date was 9/09/17.
• Resident was on vacation when the lease started, and insisted on signing the lease agreement prior to a scheduled trip. The unit was not made ready, thus a pre-move in inspection could not be performed. Upon notifying us of the dissatisfaction, a move-in inspection was offered but was declined.
• Resident was provided information regarding Parking. There are signs posted on the gates of the community regarding “Permit Parking only. Violators will be towed at owners’ expense.” Resident did not adhere to the warning signs.
• We will remove the charge of $45.00 for the carpet cleaning. Upon inspection, it has been determined that the carpet will need to be replaced.
• Maverick Carpet cleaning thoroughly inspected the vinyl and recommended a steam cleaning and sanitation, see the attached letter and invoice.
• Resident was present at the time of the move-out inspection with the maintenance supervisor. Maintenance supervisor made resident aware of the charges. Resident refused to sign the move-out paperwork.
The charges on Residents itemized move-out statement will remain, less the $45.00 for carpet cleaning.
 Regards, MG Properties Group

Dear [redacted],
I am writing you in response to the letter received from you stating complaint about our Car wash at the above address. The complaint was submitted on 2/4/2014 and it ID is [redacted].
The incident happened due to failure of the customer to follow the...

car wash instructions displayed very clearly in the entrance and at the exit. It is a self service automatic car wash and customer has to follow the clearly displayed instructions and cautions in order to get a proper and safe car wash service. Also for any questions or problems car wash receipt displays a contact number to call for help. That day we served approximately 80 cars in that car wash. All the customers had their car washed properly and safely. As the customer in her complain mentioned that when the dryer was not working she backed her car in the car wash. The door of the car wash is an automatic door after the exit light is displayed the door opens itself and if the car moves it triggers the motion sensor sending a signal to close the door. Once the exit light is displayed the door is opened and the car moves towards exit and then the car is not suppose to back up. Clearly the customer moved towards exit and then decided to back up and stop under the car wash door. Due to this mistake the door automatically closed on her car. Also caution displayed in the entry clearly states that do not stop your car under the car wash door and if for some reason the door closes on the car do not move your car, call at the number on the receipt for help.
If the customer had called at the given number for help she would have avoided the incident. It is clear that she did not follow the instructions displayed at the car wash and it was her mistake that she moved the car with out following proper instructions. We served quite a few customers after this incident and no one had complaint about dryer or any other issues. We believe in customer service and their satisfaction. We work diligently to serve and retain customer loyalty. We regret that the customer did not had satisfactory experience. For the best customer service we refunded her $10 instead of $8. The next day she called to inform us that [redacted] dealer explained to her that it will cost her $30 which we agreed to pay. But when she came to collect $30 in the evening she stated that now the [redacted] dealer is saying it cost $300 plus. Then she stated if we don't pay her $300 we should give her our insurance information which we did gave her. We are still willing to pay her $30. If you have any questions please do not hesitate to contact me. Thank you.
Regards,
Manager Kent Land Village Shell

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept...

the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I am rejecting this response because: The responses this business made are false. They still haven't made any attempts to contact me, with the owner or supervisior's contact info. I will go up the ladder and express my concerns with shell customer service. Maybe they will care that consumers are being stolen from on camera.

RE: COMPLAINT ID# [redacted] CAME IN THE NEXT DAY AND TALKED TO ME ABOUT WHAT HAPPENED. I LOOKED INTO IT AND REALIZED MY CASHIER HAD MADE A MISTAKE AND REFUNDED HIM BACK THE $20.00.

Review: On 9/22/15 at approx. 6pm. I purchased a wall unit cell phone charger with the wire, from the Shell Gas station on waterloo in Stockton Ca, I was quoted a price of 15 dollars for the wall connector and 10 dollars for the wire portion. I thought it was pricey but there weren't any visible prices, so I took the cashier's word for it and I was so desperate because I only had 1% battery life left on my phone. So I paid the cashier with two 20 dollar bills and he gave me back a five dollar bill and no receipt. I thought the change of 5 dollars was incorrect but I so focused on getting my phone charged due to me being in an unfamiliar area. I attempted to use the charger but it didn't work so I drove back to return it. The employee who stole from me was not there but his co worker was there, his name is [redacted] he was there during the initial transaction, he agreed to take the charger back, he told me that each piece is 5.99, I asked him how can that be when I paid a total of 35 dollars and I want what I paid to be put towards my gas. He called his co worker several times, once he spoke with him, he gave the phone to me, and the employee started yelling at me "saying I used debit and I don't want to talk to you." I returned the phone to Saber then he stated "you're a liar he didn't over charge you go away and call the police." I have been calling to speak with a manager since the incident and none of the employees are willing to provide me with any information/numbers. Please help me with this matter. This employee stole from me, I called the Stockton non emergency line and it was explained to me that I have to take this matter up with the with the business. That night I settled for the return price of 12.94 and had him apply it to the gas and got a receipt this time.Desired Settlement: Enforce visible prices so consumers aren't mislead. Refund the balance owed to me of 22.06. Make owner information easily obtainable, like numbers to call in case of any concerns to avoid conflict of interest, instead of having consumers send messages through employees who might be involved in the actual problem.

Business

Response:

Here are the three receipts. Since the products were new and are now priced 6.99 plus tax, she was charged 15.00. The correct amount should of been 15.10. She paid with 20$ and was given $5 back. There is no wall connector that we sell for 15.00 and wire for 10.00. The employee also plugged in for her to show her it did work. This is all on camera. she came back after 1.5 hours charged her phone, and wanted a refund. All sales are final on those kind of merchandise because of this reason and we make sure they can try before buying. She just wanted to charge her phone, which she did and wanted her money back too. We were nice enough to give her money back. If anything she is owed $2.06 and that is it. She has harassed the store employees and called police when she was told she cannot return, and kept calling and calling the store. So basically she wanted to charge her phone without purchasing the equipment which she did. Again only money she is owed is 2.06 and that is it.If you have any questions, pls email me back Thanks,

Consumer

Response:

I am rejecting this response because: The responses this business made are false. They still haven't made any attempts to contact me, with the owner or supervisior's contact info. I will go up the ladder and express my concerns with shell customer service. Maybe they will care that consumers are being stolen from on camera.

Review: I went to pump a gas for $15.00 at pump # 8. The first things I notice the gas pump gun is leaking and I removed the gas pump gun quickly so as not to spill the fuel in my tire and not damage my body paint. I told the gas attendant pump # 8 gun is leaking and have my car moved to pump # 9. By the time I went inside and waited for 10 minutes I told the cashier I move my car at pump # 9 he told me the I already pump my $15.00. How can that be that the pump is leaking and I can not put any fuel in my tank and my gas gauge said still low in fuel. I tried to explain to attendant and cashier but they kept on insisting that I already pump my gas. They don't even believe that the pump # leaking and there fuel spills in the ground.Desired Settlement: Refund my money or gas and review the surveillance camera that I am telling the truth .

Review: On Tuesday, June **, 2013, I sent my car (2007 Nissan, Xterra) for repair, (transmission issue). The mechanic was recommended to me by my brother in law, who has used him in the pass. The mechanic ([redacted]) gave me a price of $1,600 and the repair would take 4-5 days. It is now July **, 2013 and I still don't have my car. I was given many reasons as to why it is taken so long. I had given a deposit of $600.00In turn I am renting a vehicle, which the cost has reached $1,500. And still rising because I still don't have my car.Desired Settlement: I want my car returned and the cost for the auto rental refunded

Review: I ordered and paid for 4 tires for my husband's jeep srt8 suv. I specifically ordered run flat tires. Was told I needed to give a deposit as these tires are very expensive. I did. Went to get the tires a week later. He ordered regular tires,had to return them. Next my husband went and paid the full money required for the tires, still no tires delivered. All we got are excuses. He was sick, he was in an accident, call him back later, shop is very busy, can't talk now. We asked for our money back. Still haven't gotten a refund. On our last trip there, we were told that the [redacted], who took our money and whom we have been dealing with no longer works there. Even with our receipts they will not refund our money, as they weren't the one whom we paid.Desired Settlement: total paid for undelivered tires is $1916.20

Consumer

Response:

At this time, I have not been contacted by 786 auto service center inc regarding complaint ID [redacted].Sincerely,[redacted]

Review: I was in Elk Grove earlier this month and bought gas using a Shell gift card. I was charged the credit/debit rate instead of the "cash" price. I talked to the cashier who explained that was their policy. In Arizona, Nevada and other parts of California, these gift cards are treated as cash. I contacted Shell and was told these independent and/or franchise stations can set their own policy. I disagree with their policy. These gift cards should be treated as cash.Desired Settlement: I would like the policy changed to reflect the "cash" price when using a Shell gift card.

Business

Response:

Company states: This the franchises policy and the way the system is set up to accept these type of transactions.

Consumer

Response:

I disagree that the Shell cards are treated as credit/debit. These are cash cards and there should be a method to use them as "cash" even if we have to come to the counter. The difference between the cash and credit price was 10 cents per gallon. You must not have many customers who use "cash" cards. I just want to be on record that I disagree on your method. Your response indicates that you will not be making any changes. You may consider the case closed.

Review: FREQUENT DISRESPECTFUL ATTITUDE FROM CASHIERS,. UNWILLING TO HIRE DISABLED VETERANS.Desired Settlement: A FORMAL APOLOGY TO THE VETERANS ADMINISTRATION FOR FAILURE TO BE AN EQUAL OPPORTUNITY EMPLOYER AND HIRE VETERANS

Business

Response:

Company states: I have filed a report against this person with the police department. He has been a problem. He has threw beer all of the window of the store. He was told he is no longer allowed in the store.