Shell

This issue has been resolved with the consumer.Thank you, ***

*** from the business called and stated that the consumer came and got gas on 5/28/at 4:11pm and only wanted $worthThis gas station sees 600-cars a day and the other customers before and after the consumer used the pump had no issues with the pumpIf the consumer would have spilled
gallons of gas on the floor which would have caused the gas station to call the fire department and shut down to be able to clean up*** stated that the employee went out and put sand down to clean it up because their was not gallons worth of gas on the floorThe pump are inspected everyday which is required by the stateWhen *** went a checked on the pump, there were no problems

First I have to say very sorry to *** ***, for my employee bad customer service, I asked him about what happen when *** *** came to store, she come because she want refund or exchange the earphon and my employee test that earphone whih his own self phone, and he find had no problem for that
earphone, so he said *** *** can exchange a new one, I beleve he is not act very happy to *** ***, that's why *** *** have this complaint.? I already warn him not going to treat my customer like that no more or I will fire him.? I am so sorry what happen to *** ***, if she come to my store again, I will let my employee say sorry to her and I will refund her money if she still not like that earphone.? Regards,Owner: Hui Z*** *** **, Manassas, VA ***Selfphone= ###-###-####

To whom this may concern, In response to case number [redacted] regarding a customer complaint to the Revdex.com. I recall this incident and also have the transaction receipt regarding this purchase. The receipt is for a single transaction of six dollars, not three. Also, regarding the...

$100 that the customer says he/she was charged, there is nothing in my system that can confirm this. However, I had also asked the customer to show me a receipt that states he/she was charged multiple times. After carefully analyzing the content of the complaint, I have decided that if the customer can bring forth evidence regarding the extra twelve dollars that he/she was supposedly charged, I am willing to pay him/her back.

Initial Business Response /* (1000, 7,[redacted]/05/16) */
I am responding to the complaint from the letter I received [redacted] from Revdex.com regarding the complaint from [redacted] I sold the [redacted] van for $[redacted] plus tax $[redacted] total of $[redacted] sold [redacted] the vehicle was...

sold to [redacted] )with 1**.441kms I paid her back on [redacted] with 1522,852kms they drove it 2,411.00 she had it for 23 days I gave power train warranty of 3 months or 3000kms pays up to $[redacted] per claim this cost me $[redacted] this is paid to the warranty company online at time of purchase I cannot get my money back I asked if she would be interested in purchasing additional warranty for $[redacted] that would pay up to $[redacted] instead of $[redacted] she said yes that was $** plus tax I paid her back $[redacted] in cash when she purchased the van I told her the abs light would come on I had put it on scanner the read was ([redacted] ) that reads left rear tone wheel (sub fault ) I have pictures to show the check engine was not on when I sold the van she phoned me an said the light came on I told her to come back so I could check it when I did ( [redacted] ) showed evaporate emission system vent control circuit this has nothing too do with safety ,on [redacted] I gave her back $[redacted] to help on repairs of wheel bearing she didn't do any thing about it until May 4th[redacted] at the time of sale it was unknown the wheel bearing was bad as this is why I offered to help with repairs as she drove 2 days before bearing had failed I don't do mvi I take them to a Licensed dealer for inspection
when I told her I would buy the van back for $[redacted] to think about it and get back to me that day wed [redacted] she said she would but never got back to me until around [redacted] as she said she wasn't feeling well an slept she seemed ok with the offer
I lost $[redacted] from Warranty company as its paid on line another $[redacted] to put back in my name also have it cleaned again $[redacted]
there was a scrape that was not there when sold another $[redacted]
Gave her back $[redacted]
gave her back another cheque for van $[redacted] plus $[redacted] cash for the extra Warranty she paid on [redacted] Total of $ [redacted]
Any questions you can get back to me by Email or phone [redacted]
Thanks
[redacted]

Initial Consumer Rebuttal /* (3000, 9,[redacted]/05/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the van was not safe to drive... [redacted] also he needs to get someone to look over the others work... that is why they took it right off the road. and drove me home from there... and with me paying the [redacted] to get it looked at we found out what all was wrong with it. [redacted] I think he owes me still money like it or not...[redacted]

[redacted] this is the email I sent you back. I just got in from the Dr. and he had to make an incision and stick me back up t send tests off for this horrendous infection  spreading on my body. All medicines aren't working so he is trying another round that much stronger. I suggest Kit G[redacted] give me money money asap. Kit G[redacted] can "try" to explain but my videos and pictures and all documentation do not lie. Period! Pictures, audio and videos tells all. I will not accept the explanation due to the negligence of this company and the homeowner.  I will press  forward with all evidence. Please get back in touch as soon as possible. My Dr. is very concerned about the "BAD" water, which has taken a toll on my health.  I have got another appointment tomorrow with my Dr. due this negligence. Let's not to forget to remind Kit of all the evidence I have along with the homeowners son.There is nothing that I can't prove I will assure you of that. It's pretty sad when a company knowingly does this horrific things to any human being. As I said, I will proceed asap with legal action. This company does not have a leg to stand on. You can bet my experience in the military and working for [redacted] that I have doted my I's and crossed my T's. The few pics I sent are a bare minimum of the evidence I have. I would appreciate a call from you tomorrow! [redacted]864[redacted]

Hi, I sent an email to Revdex.com stating the gas station gave me a new car wash code, a few weeks ago. But, it looks it never properly recorded / did not reach you. Since I got the new car wash code, I no longer have a complaint.Thank you for your assistance.[redacted]

Ms. [redacted] contacted tonsofrentals.com on 11/10 regarding rental of the property located at [redacted] Road.  She was shown the property on that same day.  After touring the property she said she would like to rent the home and filled out an application while on-site.  The...

application was approved on 11/15.  A move in inspection of the property was completed on 11/16 and Ms. [redacted] signed a lease with a beginning date of 11/24.  On 11/28, Ms. [redacted] contacted tonsofrentals.com to notify of the roach problem and slow flushing commode and that she had made repairs over the weekend of a drain trap in the bathroom and replaced light fixtures on both side porches without notifying tonsofrentals.com.  [redacted] pest control company was contacted on that same day and responded with treatment.  A site visit was made by the property manager on 11/29 to look at the slow flushing commode and other concerns she may have.  During the visit Ms. [redacted] expressed how she was enjoying the property but was concerned about the slow flushing commode.  [redacted] Plumbing was notified on 11/29 and serviced the sewer drain line on 11/29.  It was verified by [redacted] Plumbing that the problem was not line blockage but that the commode, while flushing, was slow to flush and should be replaced.  Arrangements were made to replace the commode.  On 12/6 Ms. [redacted] called tonsofrentals.com and sent email correspondence describing her dissatisfaction.  The property owner was consulted and it was agreed to offer to let her out of the lease and move if she was not satisfied with the property.  The offer was made on 12/6 and Ms. [redacted] notified tonsofrentals.com with her notice to vacate on the same day.  Ms. [redacted] moved out of the property on 12/7.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]r

From: Charles C[redacted]<[redacted]@[redacted].com>Date: Mon, May 1, 2017 at 8:11 PMSubject: ComplaintI am the owner of the above service station and I have owned and operated this facility for 25 years and I own several other locations in N VA. I am one of the top dealers with Shell and ...

[redacted] company . I run my operation with the utmost integrity and fine tune my employees when ever there is any customer complaint.I have no complaint history with your bureau either on file. I happened  to be present at the site when the incident took place . I explained to the customer [redacted] what and how the switch in pricing took place .I called [redacted] upon receipt of the complaint letter and she outright called me " a thief and I should be locked up " and hung up on me.Here is the explanation how this operator error occurred :::I am forwarding you two pics of different pumps. Note the pump in question has the grade selection at the bottom of the pump. Once the customer selects the grade and tries to manoeuvre the hose into the gas tank,( before starting to pump) the hose can accidentally hit the other grade button without the  customer knowing about it. I explained all this to [redacted] but I guess she didn't trust my explanation and is quiet adamant that the price was switched at the pump . This is an operator error and the absurd claim of malpractice is totally invalid.RegardsCharles C[redacted]

First I have to say very sorry to [redacted], for my employee bad customer service, I asked him about what happen when [redacted] came to store, she come because she want refund or exchange the earphon and my employee test that earphone whih his own self phone, and he find had no problem for that...

earphone, so he said [redacted] can exchange a new one, I beleve he is not act very happy to [redacted], that's why [redacted] have this complaint.  I already warn him not going to treat my customer like that no more or I will fire him.  I am so sorry what happen to [redacted], if she come to my store again, I will let my employee say sorry to her and I will refund her money if she still not like that earphone. Regards,Owner: Hui Z[redacted], Manassas, VA [redacted]Selfphone= ###-###-####

I am responding on behalf of our dealer located on [redacted] Drive in Bakersfield who is the owner and operator of the site. I have responded to Shell with this same information regarding this claim. We had received notification of this incident on 10/28/16 from Shell. I responded...

after research, & communication with the owner's son Andrew. He had mentioned that Weights and Measures had been out to check the 91 tank. I have attached a copy for your review. It indicates the visual inspection as clear and two weeks had passed by with no notification from Weights and Measures regarding results. If there had been an issue, the tank would have been shut down immediately. Andrew contacted Weights and Measures and they said everything was fine.  I have attached copies of the TLS readings and manifests of deliveries per your request. There is no indication of water in the tank.  Our driver also stuck the tank with water detecting paste and came up with no reading of water.  There has been no recent repairs done on the tanks, permits and testing are all up to date. Our delivery tanks are drained of fuel multiple times a day so there is no potential for sediment to settle in the tanks and be transferred. For this to be solely the responsibility of the site in question, the guest would have to prove that they only get fuel at this site. As you may or may not know, the reason for fuel filters is to filter out any sediment that could get into the vehicle's tank and fuel injectors which appears to have happened to this vehicle. Has this guest been getting a lesser grade fuel over time and then going to a Shell and getting premium & cleaner fuel only to clean the gunk that has been accumulating over time? I also have to say that I think it is a disservice for dealerships to say bad gas is the culprit when they don't know how a customer may be caring for their vehicle. It's difficult to admit that this is the responsibility of the site when the tank's fuel has been tested, both with lab testing and visually with no adverse findings. The octane was noted as good as well. The owners use the premium fuel for their vehicles and is not experiencing issues.   I hope the information provided is sufficient and helps with this investigation.

See Attachment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you.

Initial Business Response /* (1000, 8, 2015/12/23) */
Contact Name and Title: scott [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@lee.net
The account under a Linda [redacted] has reported 12 missed / late deliveries. As we have undergone a significant transition with our...

distribution department, we have experienced increased call volume beyond the additional resources placed in the national call center's capability of handling quickly.
OFFER:
We apologize for this uncharacteristic level of service and will issue a 30 credit for missed / late deliveries.
Initial Consumer Rebuttal /* (2000, 10, 2015/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2017/02/09) */
We received the notice from the Revdex.com on February 8th, via US mail. Mr. [redacted] had evidently canceled his subscription on February 3rd through our office.
While I do understand the inconvenience of calling a company when the call volume is much...

heavier than expected and having to wait to talk to an operator, the option was there to cancel the subscription or leave a message to do so.
Initial Consumer Rebuttal /* (3000, 7, 2017/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand you say I finally ended my subscription but you purposely put people on hold thinking they will just give up and hang up. Your retention department tries to offer you cheap gift cards and then if the customer says no they put you on hold again indefinitely. This is fraud.I've heard other companies doing this too. You might deny it but this is what is actually happening and you need to stop doing this.

10/10/16   [redacted] Revdex.com 4747 Viewridge Ave #200 San Diego. CA 92123   Dear [redacted]:   We want to apologize for the inconvenience, we had reached out to the resident as we did not have a working key...

for her apartment. We tried to contact the resident to inform without any response. As soon as we received a working key from the resident, we went to repair A/C and advised the resident should she experience any issue to let us know.   Regards, MG Properties Group

I went to this station to buy gasoline. The pump was not working properly. I had trouble getting it to authorize my card because of something the pump was promoting. Worse however was I put the nozzle in my gas tank entry point and went to wash my windows. I heard the nozzle click and so I took it out. Gas gushed from the hose and would not stop. I yelled help and another customer came to my rescue. I went inside to complain. I had gas on my arms, my pants and my shoes. The clerk said there was nothing she could do (including cleaning up the highly flammable gasoline). She gave me the owner's name and phone number . He is never at this phone number. The person who answers the phone says each time he just left and she doesn't know when he is coming back.

Initial Business Response /* (1000, 9, 2016/11/18) */
Our apologies.
A new CSR did not process the refund for the full purchase as she should have. We have sent the delivery payment already, but will refund the set up fee via separate check which should arrive in 10 business days.

Initial Business Response /* (1000, 8, 2015/07/24) */
refunded her deductible regarding this issue. case close. Please call customer to verify.