Shell

Initial Business Response /* (1000, 5, 2016/03/30) */
We will credit the subscriber with the *** and continue to deliver papers as requested
Initial Consumer Rebuttal /* (2000, 7, 2016/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Times has agreed
to refund (in cash or check) the *** overchargeIn addition they have agreed to continue to deliver the paper in its entirety while not boosting the price for so called special issues at the regular annual delivery price which I have already paid
Final Consumer Response /* (2000, 21, 2016/04/21) */
You should be happy to know our efforts have produced positive results for ALL consumers doing business with the TimesTheir management has assured me I was given information by phone center employees and indicated there would be some retraining in that areaThey will not withhold delivery on scheduled delivery dates due to "special editions"In addition the Times is now going to include "special edition" language in their billing and correspondence to better serve its customersSo everyone won:-)
Thank you,
*** ***

Hello *** ***,
October 15, 2015 We received your submission to the Revdex.com regarding the holding deposit at Sterling Village Apartment HomesWe are so sorry to hear you were unable to rent with usWe wanted to explain the holding deposit policy to be sure we are on the same pageOur deposit to hold agreement was signed by yourself and our leasing agentIt states that the holding fee is refundable should you cancel your rental within seventy-two hoursIf a cancellation should occur after the seventy-two hour limit, your holding deposit (which is a fraction of the full deposit) will be forfeited. We did speak to the community manager regarding the application status and we show on record your first application was submitted on August 25, where you paid the $holding fee and $application feeWe have record you chose to cancel your approved application on August 29, At this time, we did honor the return of the holding deposit although it had been slightly over the seventy-two hour limit as a courtesy. On September 11, you returned to re-apply for an apartment homeAt this time, we did not charge another application fee, we simply re-applied the last application to your new apartment homeYou agreed to a move in date of October 1, and paid the new $deposit to hold amountOn September 28, 2015, seventeen days past the hold date, we received a call from you that you wanted to push your move in date back even furtherThe rent payment, with our pricing system, changes daily and is based on the day you chose to move inSo, the rental amount did increase as it would for anyone would adjusted their move in dateYou chose not to rent with us at the higher price and had surpassed the seventy-two hour refundable time frame for your $deposit to hold so at this time, the $was forfeited. Holding the apartment for you for those seventeen days cost us a loss of rent over $which you are not responsible for paying backIf you would like clarification on the actual deposit to hold agreement you signed, ***, the community manager is more than happy to review it with youPlease contact her at the leasing office at your convenience ***.We wish you the best in your next homeWe have sent a copy of this letter to the Revdex.com, as well. Regards, ** *** ***
*** *** *** *** ***
*** *** ** ***
***

There was a total of $of credit extended to the account, which will now result in no payment being taken in May. We will contact the subscriber directly via USPS to let him know that no May payment will be drawn from his account

BEWARE OF SHELL STEALING YOUR *** BONUS POINTS AWAY FROM YOU
On May, I went to *** Foods and bought groceries and earned points for gas discounts at Shell Gas
On May, after my grocery shopping, I went to Shell gas station to enjoy my earned points rewards My printed receipt at 11:AM on this date showed that the Shell gas pump confirmed that I have cents discount on every dollar I pay for gas After I pumped the gas into my car tank, the shell pump said that my discounts transactions were not given to me I go into the shell station store and speak to the Manager The Manager told me two customers complained before me on the same situation that happened to me and sorry, she couldn't help me
On June, I called Shell Corporation to get this matter resolved and spoke to a very friendly person named Melody She gave me a complimentary "coupon" of cents to the dollar, up to $"for my troubles and inconvenience of complaining to Shell" It is 'wh

Initial Business Response /* (1000, 5, 2015/11/06) */
Contact Name and Title: Kim *** Director
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@nwi.com
We apologize for your inability to connect with our customer service departmentOur delivery issues are being resolved and we've seen
significant improvement each day
OFFER:
I have noted your account of your request to cancel and to generate a refund check to youIf you would change your mind and would like to still receive the paper please reach out to me directly

Store clerk (Oscar) was discriminatory in waiting on me to pay for food purchased for a homeless gentlemanI have notified Shell HQ and store owner
Store clerk was not willing to tell me what I paid for at $and insisted I pay first before he could give me a breakdown of cost Gas station does not have clear signs about the cost of gasoline this station cost was well over $ 3.xx per gallon Store clerk was harassing me for bringing in a homeless guy to buy food for him and blamed me for bringing him into and identified him and myself as being criminalsHis ultimate defaming and discrimination caused a chain reaction with another patron threatening my life and telling me to get out of the store all because Oscar stated it was my fault to being the homeless guy into the store to make a purchaseThe owner has not been forth coming Trevor Auterburn in responding
It is simply wrong to fame ones character as a philanthropist and advocate for those in need as being criminal by a

Initial Business Response /* (1000, 5, 2016/01/13) */
Contact Name and Title: scott ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@lee.net
In the adoption of additional newspaper title distribution we have experience a tremendous amount route confusion and turn overWe have made
significant changes in resources to address the issue and we are still trying to restore our service to the pre event levelsThis type of issue with transitions such as the one we went through is unfortunate, but common
OFFER:
We will extend a day credit and our apologies for the inconsistent serviceWe will also have this information given to the local manager and supervisor to work with the carrier or substitute to make the service improvement
Initial Consumer Rebuttal /* (2000, 7, 2016/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Their reply is validBut they need to keep on top of this problem and rectify itThis has been an ongoing problem for too long now

To whom this may concern, In response to case number *** regarding a customer complaint to the Revdex.comI recall this incident and also have the transaction receipt regarding this purchaseThe receipt is for a single transaction of six dollars, not threeAlso, regarding the
$that the customer says he/she was charged, there is nothing in my system that can confirm thisHowever, I had also asked the customer to show me a receipt that states he/she was charged multiple timesAfter carefully analyzing the content of the complaint, I have decided that if the customer can bring forth evidence regarding the extra twelve dollars that he/she was supposedly charged, I am willing to pay him/her back

*** *** *** *** *** *** *** *** ** *** *** Tuesday, June 30, *** *** Revdex.com Corporate Office *** ** *** *** *** ** *** Dear *** ***, The complaint received about car wash damage at our station Star Stop #located at *** * *** ***
** ***, ID ***, was investigated upon receiving the initial report on 3/26/The customer was asked to send any related photos, receipts, and estimates of damages while the incident was investigatedAfter speaking with the manager, supervisor, and car wash technician, there was not enough evidence to prove that the damage caused was from the car washAll our car wash locations have signs warning about all the different type of vehicles that are able to use the washWe found that in this case, these instructions were either not followed or ignored, which could have possibly lead to the damageWe do apologize for any inconvenience this situation may have caused, but also do not found ourselves responsible for the damagesIncluded with this letter, is a picture of the warning signs clearly posted outside all of our car washesIf there is anything else we may assist you with, please do not hesitate to contact usRegards, *** *** *** *** *** *** ***

Gas GaugingI went to pump gas yesterday evening because I was running out of gas and it was the closest thing to where I work so it was an emergency I got to pump gas at the pump with my credit card and notice that it was already at $dollars and thought hey that seems like a lot of money since lately I had been filling up my Durango with about $at the most so I thought maybe something was wrong with the pump so I get out and manually stop it I look around to the sign that tells you how much it is for gas but there is no sign indicating the pricing of the gas so I look at receipt and noticed that it was price/gal so I just drove off and thought that seems high so as I'm driving home I'm noticing everywhere else it's in the price range from $on average for unleaded gas which is what I use
Product_Or_Service: Gas

Initial Business Response /* (1000, 5, 2017/12/21) */
We apologize for the confusion caused by a rounding of the ratesWe will rectify this for new accountsFor Ms*** we will credit her account for month's payment that will more than cover the difference for many years
Initial
Consumer Rebuttal /* (3000, 7, 2017/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't know what they mean by "rounding it up"New accounts? I have been receiving the newspaper for many many years and am NOT a new customer"Cover the difference for many years"? What exactly does that mean?
In my mind they have committed fraudTheir vendor must have their permission since the receipt says NWI Times, the vendor said $for monthsDoesn't the NWI Times know what their vendors are doing? This is totally misrepresentation
I have been down this road beforeGive me an additional month and then their customer service people can't explain what that meansThey can't tell you when that amount expires, etcThen the customer service person recites some language, so small you can hardly read, on page Aor something about the Times having the right to changeI read the paper, but not inch by inchAs far as I'm concerned I was to pay $for Oct., Nov., Decand Jan., Feb and March, I made the initial payment on 9/28/
How do they continue to get away with this misrepresentation?
I'm attaching the receipt I was givenSuch a scamI should have asked for more documentationI took them at their word
AGAIN, I WANT THE MONTHS FOR $A MONTH, AS PROMISED
Final Business Response /* (4000, 19, 2018/01/04) */
My error if I typed $rather than $12.16, I suffer from poor eyesightWe have now made a change as goodwill so that Ms***’s new monthly rate is $and have credited her account appropriately for any charges over the $since the start of her subscriptionThis new rate will be effective as today, and will remain in effect for six months from the November 23rd, when she started the subscription
Regards,
Final Consumer Response /* (4200, 23, 2018/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will take their lower offer of $10.? I want to know the exact time frame this amount covers, how many days a week, when it starts, when it endsI would like in writingI would like to know the date when it will be taken out of my account, preferably after the 15th of the month....I am on a limited incomeThey took the amount of $out of my account for two months, without my permissionI would like the difference between the $and the $They say they will credit my account.................what exactly does that mean? When the time period ends, they are not authorized to raise my rate and take out of my account without my permissionIt has become increasingly confusing with back and forth emailsThe above is my offer

To whom this may concern, In response to case number *** regarding a customer complaint to the Revdex.comI recall this incident and also
have the transaction receipt regarding this purchaseThe receipt is for a single transaction of six dollars, not threeAlso, regarding the $that the customer says he/she was charged, there is nothing in my system that can confirm thisHowever, I had also asked the customer to show me a receipt that states he/she was charged multiple timesAfter carefully analyzing the content of the complaint, I have decided that if the customer can bring forth evidence regarding the extra twelve dollars that he/she was supposedly charged, I am willing to pay him/her back

Initial Business Response /* (1000, 5, 2016/01/13) */
Contact Name and Title: Scott *** Circ Directo
Contact Phone: XXXXXXXXXX
Contact Email: ***@lee.net
We will close the subscriber's account and issue a refund that will take approx2-weeks for a check to arrive at the
subscriber's billing address
OFFER:
We will close the subscriber's account and issue a refund that will take approx2-weeks for a check to arrive at the subscriber's billing address
Initial Consumer Rebuttal /* (2000, 7, 2016/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2017/07/24) */
Our apologies for the confusion on this accountNewspaper accounts continue until a contact from the subscriber to stopIn this case, the renewal invoice went to another address(the one who provided the gift subscription initially) so that
the subscriber did not see the billing

*** Please See Attached Documents ***
Date: Nov 181h 2015Re: ID# ***Dear Sir/Madam,Please refer to the complaint regarding the Diesel price Mr*** *** has lodged with Revdex.comWe regretany misunderstanding caused to Mr*** *** regarding the diesel priceThe price on the sign Mr.***
*** is referring to displays Cash/Shell Card price for Regular gasThere is a diesel sign belowthe price of regular gas just to indicate that this gas station sells diesel alsoThis is just an additional signfor convenience of our customers and general public driving on Tumwater BLVDThere is a full big signboard on the other side (Capitol BLVD)This sign displays all prices- Regular, Plus, V-Power and Diesel.This sign is visible from entire property of the gas station including gas dispenser areaThe pricedisplayed on this sign clearly indicated diesel price as "$2.79" for cash/shell card and "$2.89" forcredit/debit on October Additionally, there is a price displayed on dispenser alsoThe dispenser alsoindicated correct price.Please note, the sign board Mr*** *** is referring was provided by Shell Vendor- Wlicox andFlegelOur Gas Station had no role in designing the sign boardThe sign board has been in place for along time and we never had any issues or complaints from any other customersAgain, we regret anymisunderstanding caused to Mr*** ***Mr*** *** had a choice of not filling the gas afterreading the price displayed on the dispenser.We always like to provide best experience to our customersWe can send pictures of the sign to Revdex.comIfyou feel that sign is confusing or misleading we will promptly notify Shell Vendor and have it replaced witha more appropriate oneAt this point we do not feel Mr*** *** was scammed as indicated in yourletterWe refuse to return $21.08If you have any questions, feel free to contact me at *** *** ***
SincerelyBhawna C***ManagerAirport Shell

Initial Business Response /* (1000, 5, 2015/06/08) */
t is very clearly exposed on sign the price on gasWe have for different car wash packagesWhich is showed on on price sign and dispensers with pump toppersWe promote the Ultimate wash purchase with a twenty cents savings on gas It is very
clearly stated all over the stationHere is some pictures of price signI have talked to the customer and settled with him to refund him three dollars
Thanks,
*** ***

My name is *** ***, I filed a complaint about the Shell in Fort Worth double charging my cardMy bank has refunded the extra chargeThank you for your action

Initial Business Response /* (1000, 5, 2017/02/27) */
We will honor the subscriber's request to adjust the account to the renewal date

Initial Business Response /* (1000, 5, 2017/01/30) */
Unfortunately a telemarketer is purported to have made this statement, which was not approved or authorized by the newspaper
We will contact the subscriber an honor the rate for one year from the start date
Initial Consumer Rebuttal /*
(2000, 7, 2017/01/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/11/06) */
Contact Name and Title: Kim *** Director
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@nwi.com
Your account has been credited for all days missed due to delivery issuesI will have a customer service representative respond to
your complaint to assure you the credit has been notedDelivery issues in your area are a priorityAs of today we have seen significant improvement
OFFER:
Credit for missed delivery