Shell

I am responding on behalf of our dealer located on [redacted] Drive in Bakersfield who is the owner and operator of the siteI have responded to Shell with this same information regarding this claimWe had received notification of this incident on 10/28/from ShellI responded after research, & communication with the owner's son AndrewHe had mentioned that Weights and Measures had been out to check the tankI have attached a copy for your reviewIt indicates the visual inspection as clear and two weeks had passed by with no notification from Weights and Measures regarding resultsIf there had been an issue, the tank would have been shut down immediatelyAndrew contacted Weights and Measures and they said everything was fine I have attached copies of the TLS readings and manifests of deliveries per your requestThere is no indication of water in the tank Our driver also stuck the tank with water detecting paste and came up with no reading of water There has been no recent repairs done on the tanks, permits and testing are all up to dateOur delivery tanks are drained of fuel multiple times a day so there is no potential for sediment to settle in the tanks and be transferredFor this to be solely the responsibility of the site in question, the guest would have to prove that they only get fuel at this siteAs you may or may not know, the reason for fuel filters is to filter out any sediment that could get into the vehicle's tank and fuel injectors which appears to have happened to this vehicleHas this guest been getting a lesser grade fuel over time and then going to a Shell and getting premium & cleaner fuel only to clean the gunk that has been accumulating over time? I also have to say that I think it is a disservice for dealerships to say bad gas is the culprit when they don't know how a customer may be caring for their vehicleIt's difficult to admit that this is the responsibility of the site when the tank's fuel has been tested, both with lab testing and visually with no adverse findingsThe octane was noted as good as wellThe owners use the premium fuel for their vehicles and is not experiencing issues I hope the information provided is sufficient and helps with this investigation

Company states: I have filed a report against this person with the police departmentHe has been a problemHe has threw beer all of the window of the storeHe was told he is no longer allowed in the store

Initial Business Response / [redacted] (1000, 8, 2015/07/24) */ refunded her deductible regarding this issuecase closePlease call customer to verify

Initial Business Response / [redacted] (1000, 8, 2015/12/23) */ Contact Name and Title: scott [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @lee.net The account under a Linda [redacted] has reported missed / late deliveriesAs we have undergone a significant transition with our distribution department, we have experienced increased call volume beyond the additional resources placed in the national call center's capability of handling quickly OFFER: We apologize for this uncharacteristic level of service and will issue a credit for missed / late deliveries Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2017/02/09) */ We received the notice from the Revdex.com on February 8th, via US mailMr [redacted] had evidently canceled his subscription on February 3rd through our office While I do understand the inconvenience of calling a company when the call volume is much heavier than expected and having to wait to talk to an operator, the option was there to cancel the subscription or leave a message to do so Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand you say I finally ended my subscription but you purposely put people on hold thinking they will just give up and hang upYour retention department tries to offer you cheap gift cards and then if the customer says no they put you on hold again indefinitelyThis is fraud.I've heard other companies doing this tooYou might deny it but this is what is actually happening and you need to stop doing this

Revdex.com:At this time, I have not been contacted by auto service center inc regarding complaint ID [redacted] .Sincerely, [redacted]

I went to this station to buy gasolineThe pump was not working properlyI had trouble getting it to authorize my card because of something the pump was promotingWorse however was I put the nozzle in my gas tank entry point and went to wash my windowsI heard the nozzle click and so I took it outGas gushed from the hose and would not stopI yelled help and another customer came to my rescueI went inside to complainI had gas on my arms, my pants and my shoesThe clerk said there was nothing she could do (including cleaning up the highly flammable gasoline)She gave me the owner's name and phone number He is never at this phone numberThe person who answers the phone says each time he just left and she doesn't know when he is coming back

Initial Business Response / [redacted] (1000, 5, 2017/02/23) */ My apologies to Mr [redacted] as the Customer Service representative was incorrect in the reported commentsWe [redacted] have the account adjusted to the anniversary date of August 9th Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/02/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) My subscription should run through 8/19/As indicated on the attached renewal notice dated 7/19/the subscription shows that it is paid through 8/19/16, so when I renewed it on 8/19/16, it should expire on 8/19/ As annotated on the attached, our subscription was extended through 9/7/because of all the newspapers we did not receive during

Initial Business Response / [redacted] (1000, 5, 2015/11/30) */ Contact Name and Title: Kim [redacted] Director Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @nwi.com My apologies for the inconsistent delivery of your newspaperWe are working to resolve our delivery issues and have seen significant improvement each day OFFER: I have looked into your account and you have been issued credit for any missed papers which would result in an extension of your subscriptionWe do have a carrier contracted for your routeplease let me know if you are continuing to experience delivery issues

Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ Contact Name and Title: Scott [redacted] Contact Phone: XXX-XXX-XXXX We apologize for the poor delivery service that Mr [redacted] has receivedUnfortunately we have experienced significant carrier turn over that is not easily corrected despite unprecedented investments OFFER: We will work with our local District Manager and Supervisor to get service restored and credit the account for months of subscription service Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Mr [redacted] Thanks for your responseI want you to know this is not all about getting a credit - the delivery of the print issue to the rural routes is key to the functioning of our business advertisingI realize that you are new, but I can't believe this system was ever launched without better preparationI also think that with modern technology you should know every day whether or not your contractors actually got a newspaper in every box on their route because currently you don't know until a subscriber complains Some folks are not complainers - they just cancel their subscriptions Doug [redacted] Jake's Inc

November 14, [redacted] Revdex.com Viewridge Ave # San DiegoCA Dear [redacted] Re: Response for Complaint to Revdex.com Resident applied for apartment home on 8/30/Resident signed the lease on 9/05/17, prior to leaving for vacation, however, the lease start date was 9/09/ • Resident was on vacation when the lease started, and insisted on signing the lease agreement prior to a scheduled tripThe unit was not made ready, thus a pre-move in inspection could not be performedUpon notifying us of the dissatisfaction, a moinspection was offered but was declined • Resident was provided information regarding ParkingThere are signs posted on the gates of the community regarding “Permit Parking onlyViolators will be towed at owners’ expense.” Resident did not adhere to the warning signs • We will remove the charge of $for the carpet cleaningUpon inspection, it has been determined that the carpet will need to be replaced • Maverick Carpet cleaning thoroughly inspected the vinyl and recommended a steam cleaning and sanitation, see the attached letter and invoice • Resident was present at the time of the move-out inspection with the maintenance supervisorMaintenance supervisor made resident aware of the chargesResident refused to sign the move-out paperwork The charges on Residents itemized move-out statement will remain, less the $for carpet cleaning Regards, MG Properties Group

From: Charles C [redacted] < [redacted] @***.com>Date: Mon, May 1, at 8:PMSubject: ComplaintI am the owner of the above service station and I have owned and operated this facility for years and I own several other locations in N VAI am one of the top dealers with Shell and [redacted] company I run my operation with the utmost integrity and fine tune my employees when ever there is any customer complaint.I have no complaint history with your bureau either on fileI happened to be present at the site when the incident took place I explained to the customer [redacted] what and how the switch in pricing took place .I called [redacted] upon receipt of the complaint letter and she outright called me " a thief and I should be locked up " and hung up on me.Here is the explanation how this operator error occurred :::I am forwarding you two pics of different pumpsNote the pump in question has the grade selection at the bottom of the pumpOnce the customer selects the grade and tries to manoeuvre the hose into the gas tank,( before starting to pump) the hose can accidentally hit the other grade button without the customer knowing about itI explained all this to [redacted] but I guess she didn't trust my explanation and is quiet adamant that the price was switched at the pump This is an operator error and the absurd claim of malpractice is totally invalid.RegardsCharles C***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and accept the resolutionI am not happy with the outcome but I am accepting itI can agree with the business that while it may be a disservice to them if the dealership says it was an issue caused by bad fuel, I also believe that their comment on how we took care of our vehicle was unacceptableThat vehicle only had the top octane fuel available put in it - or higher, and to suggest we just used the fuel to "clean out the gunk" from lower grade fuel is simply speculationWe have only filed these complaints because this was the last fuel stop on a trip THROUGH Bakersfield - we don't live there and its not our regular fill up station - before the vehicle diedIf there would have been watered down or bad fuel in the vehicle prior the vehicle would have died on Hwy somewhere between Modesto and Bakersfield .We are just trying to get a resolution to this and have hit dead ends no matter where we turnedWe are not getting help from Shell corporate, Flyers Fuel, and Weights and Measures DeptThrough the Revdex.com route we have now received documentation that I have asked everyone else to provide but somehow they were "unable" to get for us This ticket can be closed.***

Price Gouging of Gasoline Prices Stopped for gas, viewed the price on the pump, saw that the price for Regular was $3.279, plus was $and premium was $The prices of gas in the area as of late have been in the range of $- $throughout the majority of the Dallas and North Dallas areaI went inside the business to inquire if their pump was in error assuming that the display was broken or similarUpon getting inside, spoke to people behind the counter who turned out to be what appeared to be the owner, and his wifeI asked "I think your price is wrong on the pump" and was told "No, it's correct." I responded by informing that they were price gouging and that it was an illegal practiceThey responded harshly along the lines of "That's the price." This is an unacceptable business practice at any time, regardless of if a natural disaster has taken placeAs a result I did not purchase any fuel from them because it was simple enough to drive nearby to find prices ov

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ Contact Name and Title: Scott [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @lee.net Our apologies and we will process the refund of $ OFFER: Our apologies and we will process the refund of $ Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) when the refund be submitted

Hi, I sent an email to Revdex.com stating the gas station gave me a new car wash code, a few weeks agoBut, it looks it never properly recorded / did not reach youSince I got the new car wash code, I no longer have a complaint.Thank you for your assistance[redacted] ***

First I have to say very sorry to [redacted] , for my employee bad customer service, I asked him about what happen when [redacted] came to store, she come because she want refund or exchange the earphon and my employee test that earphone whih his own self phone, and he find had no problem for that earphone, so he said [redacted] can exchange a new one, I beleve he is not act very happy to [redacted] , that's why [redacted] have this complaint I already warn him not going to treat my customer like that no more or I will fire him I am so sorry what happen to [redacted] , if she come to my store again, I will let my employee say sorry to her and I will refund her money if she still not like that earphoneRegards,Owner: Hui Z [redacted] **, Manassas, VA ***Selfphone= ###-###-####

Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ Contact Name and Title: Kim [redacted] Director Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @nwi.com Your account has been credited for all days missed due to delivery issuesWe are working very hard to resolve delivery problemsAs of today we have seen significant improvement OFFER: Credit for days missed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sure we are getting credits and we pay by the yearIt has been eighteen days of no paper deliveryI can't tell you how many other people have told us they are not recieving their papers eitherSatisfaction will be getting the paper delivered daily not driving miles round trip to buy one Final Business Response / [redacted] (4000, 9, 2015/11/16) */ Contact Name and Title: Kim [redacted] Director A new carrier was assigned to your route, which we expect will improve your serviceI will have someone call you to verify delivery OFFER: Final Consumer Response / [redacted] (2000, 11, 2015/11/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) We are now recieving the paper Thank you, ***

Gas GaugingI went to pump gas yesterday evening because I was running out of gas and it was the closest thing to where I work so it was an emergency I got to pump gas at the pump with my credit card and notice that it was already at $dollars and thought hey that seems like a lot of money since lately I had been filling up my Durango with about $at the most so I thought maybe something was wrong with the pump so I get out and manually stop it I look around to the sign that tells you how much it is for gas but there is no sign indicating the pricing of the gas so I look at receipt and noticed that it was price/gal so I just drove off and thought that seems high so as I'm driving home I'm noticing everywhere else it's in the price range from $on average for unleaded gas which is what I use Product_Or_Service: Gas