Shell

Hello[redacted]I received your latter about complaint id [redacted]; about our location has regular gas sale for $2.99On September 5, 2017on first week on September their no gas in any gas allocation in San Antonio, we are working day and night to get some gas delivered to our location so we...

finally find gas from Hearne, TX  But we paid over$1000.00 to delivered gas from Hearne, TX to our location, before we start selling gas in our location, we put sign on each pump reason we are selling gas for $2.99 .I am very sorry customer complaint about .what customer don`t know our problem how we get gas when no gas available in San Antonio, he dont understand how we are running our business we have to pay all expenses to run the business ,I hope you understand if you have any question feel free to call me any time Thanks [redacted]

A clinical review of your father's chart was performed and the level of care and the therapies he received were found to be appropriate during his stay. We found no evidence of unwarranted time within the facility.  The charges were reviewed and deemed appropriate based on Medicare guidelines.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and accept the resolution. I am not happy with the outcome but I am accepting it. I can agree with the business that while it may be a disservice to them if the dealership says it was an issue caused by bad fuel, I also believe that their comment on how we took care of our vehicle was unacceptable. That vehicle only had the top octane fuel available put in it - 91 or higher, and to suggest we just used the fuel to "clean out the gunk" from lower grade fuel is simply speculation. We have only filed these complaints because this was the last fuel stop on a trip THROUGH Bakersfield - we don't live there and its not our regular fill up station - before the vehicle died. If there would have been watered down or bad fuel in the vehicle prior the vehicle would have died on Hwy 99 somewhere between Modesto and Bakersfield .We are just trying to get a resolution to this and have hit dead ends no matter where we turned. We are not getting help from Shell corporate, Flyers Fuel, and Weights and Measures Dept. Through the Revdex.com route we have now received documentation that I have asked everyone else to provide but somehow they were "unable" to get for us.  This ticket can be closed.[redacted]

Yes, I would like a refund.Sincerely, [redacted] 
[redacted]

11/3/16   [redacted] Revdex.com 4747 Viewridge Ave #200 San Diego. CA 92123   Dear [redacted]:   We have reviewed settlement and found the following: The resident did not turn in keys to the apartment on September 30th, 2016 as stated in...

settlement and did not pay the amount they should have prior to vacating.  This resulted in breach of contract and gave us the right to send to collections. At this time amount has not been paid and we do have a judgement on their account.   Regards, MG Properties Group

Initial Business Response /* (1000, 8, 2015/12/23) */
Contact Name and Title: Scott [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@lee.net
Our system shows a [redacted] at the [redacted] address, but we shall assume it is the same person.
We have undergone...

a transition at the Times adding distribution for 14 other newspapers and have indeed experienced significant service issues with an unstable carrier transition. We have brought in individuals from other Lee operations to assist in getting service back to normal. Phone calls to our call center are delayed with long wait times despite additional resources added to the national call center.
OFFER:
We will extend six weeks of deliver service for the missing and late newspapers in addition to working to resolve the service issue.
Initial Consumer Rebuttal /* (3000, 10, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My service is still not acceptable. I did not receive a paper on Monday Jan 4 so my carrier is still having difficulty remembering that I should receive a paper. Also I have missed at least a month or more total worth of papers since October so I do not feel that a six week extension is adequate.
Final Business Response /* (4000, 12, 2016/01/19) */
Contact Name and Title: Scott [redacted]
We have responded and credited this account previously. If the subscriber is still having issues, we apologize however the calls made by the subscriber have been credited. We will extend an additional 2 weeks credit.
Delivery has been problematic and we are placing significant resources in trying to obtain and contract responsible individuals for delivery of the newspaper.
OFFER:
We will extend an additional 2 weeks credit.

We will adjust the balance on the account for premium and grace charges to zero as the paper stopped on March 9.

Disappointment. I was provided with a verbal quote (after answering specific questions), accepted the quote, told that I would be called back to confirm a delivery date I had requested, called them instead a week later after not hearing from them, and provided a NEW $100 higher cost quote. After their poor commitment to a prior verbal quote and lack of response, causing us further delivery delay time, we choose to use another moving service. I found this company (or at least their representative) untrustworthy!

Here are the three receipts.  Since the products were new and are now priced 6.99 plus tax,  she was charged 15.00.  The correct amount should of been 15.10.  She paid with 20$ and was given $5 back.  There is no wall connector that we sell for 15.00 and wire for...

10.00.  The employee also  plugged in  for her to show her it did  work.  This is all on camera.  she came back after 1.5 hours charged her phone, and wanted a refund.  All sales are final on those kind of merchandise because of this reason and we make sure they can try before buying.  She just wanted to charge her phone, which she did and wanted her money back too.  We were nice enough to give her money back.  If anything she is owed $2.06 and that is it.  She has harassed the store employees and called police when she was told she cannot return, and kept calling and calling the store.  So basically she wanted to charge her phone  without purchasing the equipment which she did.  Again only money she is owed is 2.06 and that is it.If you have any questions, pls email me back Thanks,

Initial Business Response /* (1000, 5, 2015/11/30) */
Contact Name and Title: Kim [redacted] Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nwi.com
My apologies for the inconsistent delivery of your newspaper. We are working to resolve our delivery issues and have seen significant...

improvement each day.
OFFER:
I have looked into your account and you have been issued credit for any missed papers which would result in an extension of your subscription. We do have a carrier contracted for your route. please let me know if you are continuing to experience delivery issues.

We will refund the balance of the $26.00.  The refund ($13.39) already sent had a startup fee and prior balance deducted from the payment requested.  We will send a refund for the additional $12.61.

Initial Business Response /* (1000, 5, 2015/11/06) */
Contact Name and Title: Kim [redacted] Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nwi.com
Your account has been credited for all days missed due to delivery issues. We are working very hard to resolve delivery problems. As...

of today we have seen significant improvement.
OFFER:
Credit for days missed.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sure we are getting credits and we pay by the year. It has been eighteen days of no paper delivery. I can't tell you how many other people have told us they are not recieving their papers either. Satisfaction will be getting the paper delivered daily not driving 12 miles round trip to buy one.
Final Business Response /* (4000, 9, 2015/11/16) */
Contact Name and Title: Kim [redacted] Director
A new carrier was assigned to your route, which we expect will improve your service. I will have someone call you to verify delivery.
OFFER:
Final Consumer Response /* (2000, 11, 2015/11/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are now recieving the paper.
Thank you,
[redacted]

10/17/16   [redacted] Revdex.com 4747 Viewridge Ave #200 San Diego. CA 92123   Dear [redacted]:   We have researched the residents work orders for the past 3 months.  We have found that every work order that was put in was addressed.  When we tried to make contact with resident due to not having a working key was for the two most recent work orders.  Once we received a working key we went to take care of repairs.  After reviewing the resident’s service record and discussing with staff we have found that the thermostat was not being operated correctly. While in the unit each time maintenance found the AC to be working correctly and during that time performed preventative maintenance on the AC as to prevent additional work orders. On 10/11 USA AC came out and verified that the AC was working properly.  That evening maintenance was able to speak with the resident over the phone and instruct her on proper use of the thermostat, which lead to the resident notifying on call maintenance that he was no longer needed and the AC was working fine. At this time we do not see that there is any compensation due as we have responded to all requests and confirmed the operation of her unit every time.   Regards, MG Properties Group

Initial Business Response /* (1000, 5, 2016/01/28) */
Contact Name and Title: Scott [redacted]
Contact Phone: XXX-XXX-XXXX
We apologize for the poor delivery service that Mr. [redacted] has received. Unfortunately we have experienced significant carrier turn over that is not easily corrected despite...

unprecedented investments.
OFFER:
We will work with our local District Manager and Supervisor to get service restored and credit the account for 3 months of subscription service.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Mr. [redacted] Thanks for your response. I want you to know this is not all about getting a credit - the delivery of the print issue to the rural routes is key to the functioning of our business advertising. I realize that you are new, but I can't believe this system was ever launched without better preparation. I also think that with modern technology you should know every day whether or not your contractors actually got a newspaper in every box on their route because currently you don't know until a subscriber complains.
Some folks are not complainers - they just cancel their subscriptions.
Doug [redacted]
Jake's Inc.

Company states: I have filed a report against this person with the police department. He has been a problem. He has threw beer all of the window of the store. He was told he is no longer allowed in the store.

Initial Business Response /* (1000, 5, 2016/11/16) */
We will stop the free subscription that we offered specific individuals in the Michigan City area. We did mail two letters on the nature of the complimentary offer.
Our apologies for a poorly responding CSR who handled the call in an...

unprofessional manor.

Initial Business Response /* (1000, 5, 2017/10/06) */
The subscription was to be delivered to the county jail, which requires delivery by US Mail and not a regular carrier. There was confusion on the rate as the mail is more expensive. We have contacted Ms.[redacted] and negotiated a 13 week...

subscription at a reduced rate using her initial remittance. The newspaper will start on Monday October 9th.

Initial Business Response /* (1000, 14, 2015/09/14) */
Good morning [redacted],
we try to contact with [redacted] but no response.
We apologize for inconvenience.
Please send customer back to station
We will give $5.00 dollar gas.
Thanks
[redacted]

Revdex.com:At this time, I have not been contacted by 786 auto service center inc regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Dogs are walking around the complex NOT ON A LEASH.  Having a 90 pound dog id legal.  Letting the dog walk around without a leash is illegal.  My complaint is that the Apartment Manager did not address the dog owner.  Instead she chastised me.  Oh, by the way, I had just told [redacted] that I was unhappy with the lack of security and wanted to move.]
Regards,
[redacted]