Shell

Initial Business Response / [redacted] (1000, 5, 2017/10/06) */ The subscription was to be delivered to the county jail, which requires delivery by US Mail and not a regular carrierThere was confusion on the rate as the mail is more expensiveWe have contacted Ms[redacted] and negotiated a week subscription at a reduced rate using her initial remittanceThe newspaper will start on Monday October 9th

2/25/ [redacted] Revdex.com Viewridge Ave # San DiegoCA Dear [redacted] : Resident applied on 2/2/and was approved based on credit and proof of income from job and settlement When asked if we took vouchers she was informed we do not accept vouchers but we would take a check from the county Resident moved in on 2/9/ On 2/13/she turned in voucher form to be filled outOn 2/19/we informed her again we do not take vouchers We accepted her application based on our rental criteria and proof of income We do not accept vouchers Regards, MG Properties Group

Ms [redacted] contacted tonsofrentals.com on 11/regarding rental of the property located at [redacted] Road She was shown the property on that same day After touring the property she said she would like to rent the home and filled out an application while on-site The application was approved on 11/ A move in inspection of the property was completed on 11/and Ms [redacted] signed a lease with a beginning date of 11/ On 11/28, Ms [redacted] contacted tonsofrentals.com to notify of the roach problem and slow flushing commode and that she had made repairs over the weekend of a drain trap in the bathroom and replaced light fixtures on both side porches without notifying tonsofrentals.com [redacted] pest control company was contacted on that same day and responded with treatment A site visit was made by the property manager on 11/to look at the slow flushing commode and other concerns she may have During the visit Ms [redacted] expressed how she was enjoying the property but was concerned about the slow flushing commode [redacted] Plumbing was notified on 11/and serviced the sewer drain line on 11/ It was verified by [redacted] Plumbing that the problem was not line blockage but that the commode, while flushing, was slow to flush and should be replaced Arrangements were made to replace the commode On 12/Ms [redacted] called tonsofrentals.com and sent email correspondence describing her dissatisfaction The property owner was consulted and it was agreed to offer to let her out of the lease and move if she was not satisfied with the property The offer was made on 12/and Ms [redacted] notified tonsofrentals.com with her notice to vacate on the same day Ms [redacted] moved out of the property on 12/

RE: COMPLAINT ID# [redacted] [redacted] CAME IN THE NEXT DAY AND TALKED TO ME ABOUT WHAT HAPPENEDI LOOKED INTO IT AND REALIZED MY CASHIER HAD MADE A MISTAKE AND REFUNDED HIM BACK THE $

Initial Business Response / [redacted] (1000, 8, 2015/12/23) */ Contact Name and Title: Scott [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @lee.net Our system shows a [redacted] at the [redacted] address, but we shall assume it is the same person We have undergone a transition at the Times adding distribution for other newspapers and have indeed experienced significant service issues with an unstable carrier transitionWe have brought in individuals from other Lee operations to assist in getting service back to normalPhone calls to our call center are delayed with long wait times despite additional resources added to the national call center OFFER: We will extend six weeks of deliver service for the missing and late newspapers in addition to working to resolve the service issue Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) My service is still not acceptableI did not receive a paper on Monday Jan so my carrier is still having difficulty remembering that I should receive a paperAlso I have missed at least a month or more total worth of papers since October so I do not feel that a six week extension is adequate Final Business Response / [redacted] (4000, 12, 2016/01/19) */ Contact Name and Title: Scott [redacted] We have responded and credited this account previouslyIf the subscriber is still having issues, we apologize however the calls made by the subscriber have been creditedWe will extend an additional weeks credit Delivery has been problematic and we are placing significant resources in trying to obtain and contract responsible individuals for delivery of the newspaper OFFER: We will extend an additional weeks credit

We will refund the balance of the $ The refund ($13.39) already sent had a startup fee and prior balance deducted from the payment requested We will send a refund for the additional $

I do not have a printed receipt. I only have record of the amount charged to my credit card. Shell (Sal) agreed to find the transaction in their system and report back. This was 3/29/or 3/30/

Initial Business Response /* (1000, 5, 2015/11/30) */
Contact Name and Title: Kim *** Director
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@nwi.com
I apologize for the inconsistent delivery of your newspaper, we are working to correct the situation and have seen significant
improvement
OFFER:
I do see that your account has been credited for any missed papersI will alert your carrier to ensure delivery is daily as noted in your accountPlease let me know if your issues continue
Initial Consumer Rebuttal /* (3000, 7, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I didn't get my Sunday paper or yesterday's paper until I called about it then they brought me a paperThey have been saying for the last few weeks we are crediting your account, but then yesterday I get a bill in the mail so I don't know what they are thinking
Final Business Response /* (4000, 9, 2015/12/15) */
Contact Name and Title: Scott ***
We have undergone a major transformation of our carrier force incorporating the delivery of additional newspaper titlesIt has not gone smoothly and we are working at corrections to delivery and made adjustments to our incoming call centerSubscribers can also contact us through the web site at NWITINMES.com under subscriber services
OFFER:
Our apologies for the poor serviceOur records indicated that you have called in on several occasions over the past two weeks including December 6, the day before this letter is datedIf any additional credit is needed, please do contact us directly through the call center or on our web site at NWITimes.com under the subscriber services linkWe are working very hard to have this situation corrected
Final Consumer Response /* (4200, 11, 2015/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
once again on Wednesday December 16th I didn't get my newspaper so I called again and was told that someone would bring it out to me but there was no paper deliveredI am so sick of calling them each time and then they put you on hold then they lie and tell me I will get a paper and I don't

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
This has been an ongoing issue for over months where I was promised reasonable compensation and never heard backTheir response makes it seem as though them recently misplacing the key to my apartment is why this hasn't been resolvedTheir unwillingness to hire a professional is the problemThey have continuously put a "bandaid" on a recurring issueMaintenance came out Monday 10/10/When I got home I verified the AC is still not functioning properlyThey promised to hire a vendor to run a diagnostic but I haven't heard from them in regards to thatNor have they advised whether or not their going to compensate me for this ongoing issue

Initial Business Response /* (1000, 5, 2015/11/06) */
Contact Name and Title: Kim *** Director
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@nwi.com
Your account has been credited for all missed papersWe are working very hard to resolve our delivery issues, as of today we have seen
significant improvement
OFFER:
Credit for all missed delivery
Initial Consumer Rebuttal /* (3000, 7, 2015/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been without paper for nearly weeks now
No improvement on my block!
When will the delivery resume?

4/5/ *** *** Revdex.com Viewridge Ave #San DiegoCA Dear *** *** We rent to all residents that meet our rental criteria to live at our community. There are circumstances in which a pound pit bull is allowed at the
community Our records indicate we have followed through on all resident complaints. We are not at liberty to discuss specific resident information. Our staff is not trained in physical protection or removalWe rely on local law enforcement. Unfortunately we cannot ensure the safety of our residents and encourage those who fear for their safety to contact local law enforcement Regards, MG Properties Group

Initial Business Response /* (1000, 5, 2016/01/19) */
Contact Name and Title: Scott *** Circ Dir
Contact Phone: XXXXXXXXXX
Contact Email: ***@lee.net
Our apology for the carrier not placing the newspaper in the mail slotWe will notify the Circulation District manager to review
this with the delivery carrierWe will credit the subscriber, Rebecca ***, for weeks of delivery
OFFER:
We will credit the subscriber, Rebecca ***, for weeks of delivery
Initial Consumer Rebuttal /* (3000, 7, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This case is not about cash or financial reimbursementThis case is about beautifying a neighborhood by properly distributed products into a customer's mailbox / newspaper slot where it belongsNot to mention where it was guaranteed by the Times newspaper company upon contract negotiation
When I drive to work, I notice several homes on the block that have their newspapers thrown everywhereWe all have the same type mailbox / newspaper slots due to HOA rulesWhy should we the customers of the subdivision put up with this type of serviceDoes your delivery service represent your content that you put in your paper? If so then that means your paper is no more credible than the National Enquirer, or Mad Magazine, and should be sued for defamation of the people they write about
We want the Times Newspaper to hold their employees accountable for their neglect of a customer's product that was purchased and deliver the product and place them in the indicated and mandated location for our newspaperIn essence every paper that is thrown on the driveway or yard the Times Newspaper is littering our neighborhood and it must stop
We would like a 100% refund up until this point and every paper not properly delivered will be refunded as wellWe enjoy reading the paper but this service is unacceptable and if this is how the Times newspaper is circulated than maybe it's time to remove their circulation manager and replace them with an employee that is competent enough to perform their jobs properly! Employees are led by example in a top down managerial hierarchy, if the top of the managerial hierarchy have poor work ethics, lazy, incompetent, and do not care about the customers or their jobs than why should the delivery driver care about quality or integrity?
We are denying the resolution offer by the Times!
Final Business Response /* (4000, 9, 2016/01/28) */
Contact Name and Title: Scott ***
We will certainly try to honor Mr*** request for delivery and will insure that he has a credit issued to his account
OFFER:
Credit as requested with our pledge to deliver as requested
Final Consumer Response /* (2000, 11, 2016/01/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As of today our newspaper has been delivered into our mailbox newspaper slotOur paper is now readable and cleanI hope that after this issue is addressed that it does not revert back to the service we once hadThank you for addressing this issue and delivering our paper properly

I have already forwarded this to the insurance companyThe claim number is ***If you have any questions, please let me know

*** ***
-0.15pt;">*** *** *** *** *** *** ** *** *** Tuesday, June 30, *** *** Revdex.com Corporate Office *** ** *** *** *** ** *** Dear *** ***, The complaint received about car wash damage at our station Star Stop #located at *** * *** *** ** ***, ID ***, was investigated upon receiving the initial report on 3/26/The customer was asked to send any related photos, receipts, and estimates of damages while the incident was investigatedAfter speaking with the manager, supervisor, and car wash technician, there was not enough evidence to prove that the damage caused was from the car washAll our car wash locations have signs warning about all the different type of vehicles that are able to use the washWe found that in this case, these instructions were either not followed or ignored, which could have possibly lead to the damageWe do apologize for any inconvenience this situation may have caused, but also do not found ourselves responsible for the damagesIncluded with this letter, is a picture of the warning signs clearly posted outside all of our car washesIf there is anything else we may assist you with, please do not hesitate to contact usRegards, *** *** *** *** *** *** ***

Initial Business Response /* (1000, 5, 2015/11/30) */
Contact Name and Title: *** *** Director
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@nwi.com
Our delivery issues are being addressed and we've seen significant improvement each dayI apologize that you are not able to connect
with anyone in our customer service center
OFFER:
We are in business and for any customer service issues please go to nwi.com and click on subscriber services to send an email or self-serviceWe have credited your account for any missed papers which will extend your subscription renewal date
Initial Consumer Rebuttal /* (2000, 7, 2015/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
To pursue this further would be a waste of time.sunday 12/at 9am I called to report no paper and got busy signal so as I was told to do I sent an email and its 5:pm on wed 12/and so far no reply.All I get is empty promises

March 14,
We have receive the attached letter regarding complaint id ***
Please be advised that this issue has been resolved with customerShe was issued a refund for the car wash on 03/08/2014,
IF you require further Information, please fax
your request to my attention @ fax # ###-###-####

Initial Business Response /* (1000, 5, 2017/11/28) */
We have credited the subscriber's account for the two missed papers and have sent out replacement copiesOur apologies for the carrier's poor performance which resulted in his removal from the route

11/4/ *** *** Revdex.com Viewridge Ave #San DiegoCA Dear *** ***: There is no new information on this matter therefore, our position on this matter has not changed Regards, MG Properties Group

Price Gouging of Gasoline Prices
Stopped for gas, viewed the price on the pump, saw that the price for Regular was $3.279, plus was $and premium was $The prices of gas in the area as of late have been in the range of $- $throughout the majority of the Dallas and North Dallas areaI went inside the business to inquire if their pump was in error assuming that the display was broken or similarUpon getting inside, spoke to people behind the counter who turned out to be what appeared to be the owner, and his wifeI asked "I think your price is wrong on the pump" and was told "No, it's correct." I responded by informing that they were price gouging and that it was an illegal practiceThey responded harshly along the lines of "That's the price." This is an unacceptable business practice at any time, regardless of if a natural disaster has taken placeAs a result I did not purchase any fuel from them because it was simple enough to drive nearby to find prices ov

Initial Business Response /* (1000, 5, 2016/10/26) */
Credit has been issued for missed papers when subscriber calls inWe will extend the account to be paid in full through December 31,
Initial Consumer Rebuttal /* (3000, 7, 2016/10/27) */
(The consumer indicated he/she DID NOT accept
the response from the business.)
what do they mean i'm paid up to they act like they doing me a favor and taken my credit and extend my paper to deci'm paid up to dec is that what you read into this if not let me know please *** ***