I purchased the Shea moisture shave honey and black seed no heat sugar wax. I have been waxing at home for at least 15 years so I'm not new to the process. I followed the instructions exactly as listed on the box and this product does not work. I tried several different parts of my body and it did not remove more than a few hairs from any location. I contacted the company and requested a refund based on their satisfaction guarantee. They do not honor this guarantee. They redirected me to the retailer which does not accept returns that are opened or used. Do not waste your money on this business.
I placed an order with this company on 10/**/16 and according to their site, all orders have a 1-2 business day lead time upon receipt of order; as of 11/*/16 I had not received information about the shipment - the order was in the system yet the order had not been shipped. I started an online chat - after 3 minutes, there was no response; in the meantime, I called the main office - no operator on duty. Finally a Chat Service agent came online (after 5:05 minutes of waiting in the Chat Room) and told me "Due to the high volume of orders coming in our recent promotions and leading into this weekend, orders are slightly delayed" and offered no additional information.
When I asked "What is the anticipated ship date?" their response was "We've been working hard to get them out as fast as we can".
When I asked the agent to clarify the agent responded "Since you (sic) order is from Oct [redacted] you probably receive (sic) an email today with your shipping information".
I asked what method of shipment they would use and was told: "I do not have that answer Karen, they are working on every order that has been on waiting to be shipped." - then the agent ENDED the chat and left the chat room.
The Customer Service for this company is terrible. Their website is misleading (in regards to their shipping policy).
I have a very bad experience with Bank of America's loan department in the Inland Empire in California. I applied a loan last November 2016 and until today, February 2, 2017, it is not over yet. Not because I failed to submit a requirement but because the loan officers - both the loan officer from the Rancho Cucamonga branch and the Fulfillment Department in their Brea branch. For example, the title company already made alll necessary prepararations, but the loan officers have not completed one of the requirements that they needed from **. For a month and a half I provided what they needed to verify ** rental history, but until now they are not over checking it yet. Everything is ready except for this one, and I have to pay for their lack of coordination.
We went to open an account today. We had told them that the account needs to be put in my name well they decided to proceed with the account in my wife's name. She does not even do the banking which is the problem. Then they gave a temp debit card that was bad and told me it needed to be activated which we tried for three hours with 5 different reps on the phone. Im not very happy. They said they can fix it in the branch tomorrow bit this should have not happened to begin with. The debit card I can forgive on the first mistake with the local ([redacted]) branch but not going the second time. Now im going to have to waste time tomorrow to fix this.... utter bs
I called Bank of America three time on 1-800-934-5626 I was put on hold and then told the call was cancelled. I finally was forced to go the the branch bank to resolved this Line of Credit issues that was paid off three years ago.
How this financial institution is accepted by the public truly baffles me. They are at the top of the heap when it comes to penalties, fees and poor customer service and not much else. If you should make the mistakeof accepting a line of credit from them ( As I did ) watch out they willk have no problem pulling that line of credit right out from under you even if you have a steller payment history to them ( As I did ) without warning if they feel you have too many other financial obligations. Do yourself a favor move on to someone else. The web is chocked full of complaints regarding these people and unlike bofa, the numbers dont lie.
I had a checking and savings account with Bank of America. In order to have no fees charged on my savings account, I had a recurring $25 transfer from my checking to my savings account per their terms. About every 2-3 months I would be charged the $5 monthly maintenance fee even though I had met the requirement to not get charged this fee. I would have to call in to the customer service line each time to get the fees reversed, which has happened over 10 times. I then went on vacation and get an overdraft on my checking account and found out I was not enrolled in the overdraft protection. I called in to customer service to get the $35 overdraft fee reversed since I had more than enough to cover the amount in my savings account, and they said that they could not get the fee waived. It seems like when Bank of America makes over 10 mistakes it's ok, but when a customer makes a mistake, it's not ok. I have since closed my accounts with Bank of America and will be moving my money to a bank that appreciates my business. I would have stayed with them had they just waived the fee.
I have been banking with Bank of America for a number of years and am a "Preferred Client." However, after getting pre-approved for a loan I did not feel as though the customer service that I received from the loan officer (Brian G Miller) was the service to provide to any customer. I had found a home and reached out to Brian to have a home specific pre-approval letter, understand the closing timeline, and determine the potential closing costs. Once provided, I called him and mentioned that my realtor thought that the closing timeline and costs should be less. I was seeking to understand the reason for the thought on this from Brian. In this conversation, Brian was very condescending and offensive about my realtor and myself. He stated that he is the loan officer and my realtor is a realtor for a reason. He also stated that realtors only have 1 question on their exam in reference to loans. He never did offer an explanation for the closing time-frame and costs, but merely acted in a very defensive manner. Additionally when I mentioned that I would be shopping around for a loan to him via email, he mentioned that I would not find a rate lower than theirs. I did report this to Bank of America (and filed a complaint) and the initial customer service representative understood where I was coming from. However, I was transferred to the loan department and they put me in contact with Brian's superior. His superior could have cared less about the issues that I communicated. In fact, he had Brian reach back out to me. I have not received any communication from Bank of America regarding this complaint. I feel that this situation was swept under the carpet and made me feel uneasy about Bank of America. I requested the ability to go to a different loan officer that would treat me as a customer should be treated, however, was told that I would have to start the process all over and my credit would need to be re-run (even though the other loan officer was with Bank of America). If I need to do the whole process and have my credit re-run, I may as well go with a different bank. Although I may not be able to find a rate lower than Bank of America's, I have successfully found a bank than can offer superior customer service, unlike Bank of America's home loan department. Additionally, I will be considering taking my other funds elsewhere if Bank of America cannot offer consistent customer service in all aspects of their businesses.
Bank of America has quite a scam going on, they charge you for over drafts that don't exist.
They Claim that transactions go thru a day earlier than they show up on your statements. they either need to change the way the statements read or change their policy on how they show your records online.
I am totally fed up with their poor customer service, they basically tell you to take it or leave it.
I ordered an item for $5.34 online and accidentally used an old savings account that was linked through pay pal. After I had received the item in the mail I later received an email from BOA saying I had over drafted ** account and was assessed a fee for $35. After speaking on the phone with a representative, I was told the money could not be used from ** checking account to cover the purchase and I was forced to pay the fee. I went to ** local branch located in Graham, NC to pay the fee and empty the rest of ** checking account as I had been using ** local credit union for years as a result of bad experiences similar to this one. I was assured that this was the last step that I needed to take and I left the branch.
A week later I received an identical email indicating that I was being charged another $35 over draft fee. I went back to the Graham, NC branch to speak with a banker. She told ** that the original $5.24 was bounced back to PayPal, and BOA was then again asked for the money days later. So the overdraft fee I payed only covered the fact that BOA was asked for the $5.24, eventually this money was returned without ** knowledge. Of course there was no money in the account as I was told I did not have to take any further action. After being explained as to how this terrible system works I was also informed that this second fee of $35 could not be refunded. At this point I did not care about the previous fee and I just wanted this nightmare to be over. The branch manager was very rude, attempting to defend her bank teller and informed ** that the computer system was the reason I could not be refunded and that the bank manager could not over ride it, which is difficult to believe. As a result I closed all of ** accounts, which I knowingly should have done in the first place, and left BOA for good. ** dog is now the proud owner of a $75 lacrosse ball.
I've had issues in the past with my overdraft protection. its the same problem and each branch that I go to (there's been 3 different ones) each branch handles it differently. Well the branch that is located uptown in the epicenter was the WORST one and couldn't help me at all. The other 2 branches understood my problem and gave a credit to my account. I feel like I'm just another number to bank of america and not a value client. You think they would have consistent customer service in [redacted], ** since its their headquarters.
I have tried to make a wire transfer from ** BOA account to ** bank in the Philippines for about a week now. This is a verified account in ** profile and I have done this before. Now one field "transfer frequency" is greyed out and I cannot proceed to enter the rest of the necessary info to effect this.f I have spent almost 4 hours on the phone to various departments trying to get this item fixed in ** account. A case was opened XXXXXXwt to fix this but your people cannot call ** in the Philippines and said they can also not email **. ** God, I get emails from BOA on a frequent basis for alerts, etc. I just think this is very poor customer support. As a result, I have money trapped at BOA that I cannot get to ** PHilippine account where I really needed it yesterday.
Now I guess that this complaint will go into some black hole and go unanswered. I dare you to respond
I have been trying for over 1 year to sort out my father's estate. I keep getting the run around from the IRA, CD and Estates depts at B or A. I provide them with every document they ask for to close my parent's accounts and I am still waiting for the money. In fact, I requested that my father's trust account be closed and the funds split evenly between my brother and I as set forth in the text of his trust and the family trust. All documents were sent to the bank multiple times. David Marion, a so-called supervisor with B of A and a complete mn, had the check issued in the name of my father's trust. Now I have a worthless cashier's check drawn on B of A that no bank including B of A will cash. Effectively they have converted an account I couldn't access to into a worthless piece of toilet paper that I can not cash. I have had numerous branches and even a BMO Harris banker call them for a solution and they can't come up with a simple solution for me. I am supposed to try and re-open my father's trust (he is dead and I am not him) then I am supposed to have my brother come to Illinois from Pennsylvania to open a Family trust account at B of A so I can cash their check and distribute the funds then close the account. Apparently my brother is supposed to travel 1000 miles at his expense because they have to see him sign the documents in person. How dysfunctional is that? According to my father's trust and the family trust the money should go directly to us but no one at the bank can read. I am fed up. No one should consider putting their money in this bank or doing any other sort of business with them. The bank sucks and is full of rude, obnoxious, incompetent thieves. My parents must be rolling in their graves knowing that the little bit of money they saved hasn't been given to their children. No wonder they are paying exorbitant fines to the gov't. Apparently they need mine family's money to come up to scratch.
Judgment Lien on our home filed 02/21/2011 case number 10-CVD-3900. We addressed this with Bank of America beginning on 12/07/2016 and were instructed to fax information for it to be reviewed- which we did. We followed up with phone calls on December 9,12,13 (faxed again on 12/13), 14. With each call the representative stated someone would call us back- we received no return calls. We finally spoke with Dorcas from the Chairman's line on 12/14 after filing an online complaint. After several conversations with Dorcas and not receiving a letter to state the judgment should be voided and Bank of America acknowledging the lien has been void our rate lock expired and our loan application was declined on Friday 12/16. I received a call on Monday morning from Victoria W[redacted] from Bank of America stating that the judgment should be voided and the clerk of court's office should recognize the document filed in the bankruptcy.
I went in person to the clerk's office and was told by the agent and their supervisor that the documents were not sufficient to release the judgment and that Bank of America needs to send a "Satisfaction of Judgment Letter"
When I called Bank of America back to advise what the clerk of courts office stated they said it will take two weeks to process.
I need this resolved ASAP with a letter of explanation to support the judgment is not valid in the interim
I would imagine they have a great IT department who could come up with a way to inform a customer that their balance is in the process of being overdrawn and that they need to check their account immediately, but no, they let you know AFTER the fact so that they can charge their $35 overdraft fee for a $10 item. Also, they impose fees on existing accounts without notification and then when you question them, they act like it's been there all along. I've been wanting to leave BOA for a long time but like an it, I stayed out of comfortability.
I can say that they did a great job when ** debit card number was stolen but of course, it benefits them for insurance purposes. This is not a people's bank.
I have been a with Bank of America for about 2 years and they have been nothing but problems here with the bank. I have never had a bank allow a payment to go through when there is not enough fund in the account to make a payment to then charge me a 35 $ fee and then once I am negative to keep allowing to making payments when there is an account that is negative! Meaning they are making 35 bucks each time I make a payment on something. Now I am not a bum with no money I just use this account as kind of a pre-paid card because only deposit when I am about to go negative.But they just want to make money off of you.
I joined this bank in November or so. ** boyfriend was depositing money via one of the ATMS and the atm malfunctioned. He reported it and told ** it was $608 dollars. They placed a claim and only refunded $308 dollars. Spoke with them about that and they said I would have to set up ANOTHER claim.
Second incident was when someone stole ** debit card information and used it at an ATM three times back to back. There was also charges for ATM fees for looking at the balance. This all happened at an ATM at a casino I've never been to. I placed a claim for it. It was denied because they did not use the card again. I would say they didn't because after checking the balance and noticing the card was locked AND there was no money left in the account, what would be the purpose of trying to get more money out? Bank still denied the claim. Closing account asap.
Reps at every Bank of America I've been to are rude anyway.
First off, for those using these reviews to [redacted] BOA as their next bank, please read between the lines of the negative reviews. 4 out of 8 of them have issues with customers not having enough money in the account, people not staying on top of their money, and maxing out CCs. No bank would be willing stand behind individuals who don't know how to manage their finances.
That aside, I have had nothing but positive experience for the 3 years that I have been with Bank Of America. As long as I stay on top of ** account balance, BOA has forgiven ** accidents in regards to overdrafts or fees assessed.
They have placed several new ATMs in ** area and continue to do so at most of their branches, which allowed ** to do convenient banking at inconvenient hours.
They also have great rewards program that allows ** to get redeemed for past travel, which is unheard of with credit union or any other banks.
** father is also with Bank of America and the convenience of tranferring money between our accounts across hundreds of miles is unparalleled. This is also true outside of family, for friends who bank with BOA.
Hope the day never comes but until BOA give ** horrible customer service, I will recommend it to all ** friends.
I purchased the Shea moisture shave honey and black seed no heat sugar wax. I have been waxing at home for at least 15 years so I'm not new to the process. I followed the instructions exactly as listed on the box and this product does not work. I tried several different parts of my body and it did not remove more than a few hairs from any location. I contacted the company and requested a refund based on their satisfaction guarantee. They do not honor this guarantee. They redirected me to the retailer which does not accept returns that are opened or used. Do not waste your money on this business.
I placed an order with this company on 10/**/16 and according to their site, all orders have a 1-2 business day lead time upon receipt of order; as of 11/*/16 I had not received information about the shipment - the order was in the system yet the order had not been shipped. I started an online chat - after 3 minutes, there was no response; in the meantime, I called the main office - no operator on duty. Finally a Chat Service agent came online (after 5:05 minutes of waiting in the Chat Room) and told me "Due to the high volume of orders coming in our recent promotions and leading into this weekend, orders are slightly delayed" and offered no additional information.
When I asked "What is the anticipated ship date?" their response was "We've been working hard to get them out as fast as we can".
When I asked the agent to clarify the agent responded "Since you (sic) order is from Oct [redacted] you probably receive (sic) an email today with your shipping information".
I asked what method of shipment they would use and was told: "I do not have that answer Karen, they are working on every order that has been on waiting to be shipped." - then the agent ENDED the chat and left the chat room.
The Customer Service for this company is terrible. Their website is misleading (in regards to their shipping policy).
I have a very bad experience with Bank of America's loan department in the Inland Empire in California. I applied a loan last November 2016 and until today, February 2, 2017, it is not over yet. Not because I failed to submit a requirement but because the loan officers - both the loan officer from the Rancho Cucamonga branch and the Fulfillment Department in their Brea branch. For example, the title company already made alll necessary prepararations, but the loan officers have not completed one of the requirements that they needed from **. For a month and a half I provided what they needed to verify ** rental history, but until now they are not over checking it yet. Everything is ready except for this one, and I have to pay for their lack of coordination.
We went to open an account today. We had told them that the account needs to be put in my name well they decided to proceed with the account in my wife's name. She does not even do the banking which is the problem. Then they gave a temp debit card that was bad and told me it needed to be activated which we tried for three hours with 5 different reps on the phone. Im not very happy. They said they can fix it in the branch tomorrow bit this should have not happened to begin with. The debit card I can forgive on the first mistake with the local ([redacted]) branch but not going the second time. Now im going to have to waste time tomorrow to fix this.... utter bs
I called Bank of America three time on 1-800-934-5626 I was put on hold and then told the call was cancelled. I finally was forced to go the the branch bank to resolved this Line of Credit issues that was paid off three years ago.
Ralph Robinson
How this financial institution is accepted by the public truly baffles me. They are at the top of the heap when it comes to penalties, fees and poor customer service and not much else. If you should make the mistakeof accepting a line of credit from them ( As I did ) watch out they willk have no problem pulling that line of credit right out from under you even if you have a steller payment history to them ( As I did ) without warning if they feel you have too many other financial obligations. Do yourself a favor move on to someone else. The web is chocked full of complaints regarding these people and unlike bofa, the numbers dont lie.
I had a checking and savings account with Bank of America. In order to have no fees charged on my savings account, I had a recurring $25 transfer from my checking to my savings account per their terms. About every 2-3 months I would be charged the $5 monthly maintenance fee even though I had met the requirement to not get charged this fee. I would have to call in to the customer service line each time to get the fees reversed, which has happened over 10 times. I then went on vacation and get an overdraft on my checking account and found out I was not enrolled in the overdraft protection. I called in to customer service to get the $35 overdraft fee reversed since I had more than enough to cover the amount in my savings account, and they said that they could not get the fee waived. It seems like when Bank of America makes over 10 mistakes it's ok, but when a customer makes a mistake, it's not ok. I have since closed my accounts with Bank of America and will be moving my money to a bank that appreciates my business. I would have stayed with them had they just waived the fee.
I have been banking with Bank of America for a number of years and am a "Preferred Client." However, after getting pre-approved for a loan I did not feel as though the customer service that I received from the loan officer (Brian G Miller) was the service to provide to any customer. I had found a home and reached out to Brian to have a home specific pre-approval letter, understand the closing timeline, and determine the potential closing costs. Once provided, I called him and mentioned that my realtor thought that the closing timeline and costs should be less. I was seeking to understand the reason for the thought on this from Brian. In this conversation, Brian was very condescending and offensive about my realtor and myself. He stated that he is the loan officer and my realtor is a realtor for a reason. He also stated that realtors only have 1 question on their exam in reference to loans. He never did offer an explanation for the closing time-frame and costs, but merely acted in a very defensive manner. Additionally when I mentioned that I would be shopping around for a loan to him via email, he mentioned that I would not find a rate lower than theirs. I did report this to Bank of America (and filed a complaint) and the initial customer service representative understood where I was coming from. However, I was transferred to the loan department and they put me in contact with Brian's superior. His superior could have cared less about the issues that I communicated. In fact, he had Brian reach back out to me. I have not received any communication from Bank of America regarding this complaint. I feel that this situation was swept under the carpet and made me feel uneasy about Bank of America. I requested the ability to go to a different loan officer that would treat me as a customer should be treated, however, was told that I would have to start the process all over and my credit would need to be re-run (even though the other loan officer was with Bank of America). If I need to do the whole process and have my credit re-run, I may as well go with a different bank. Although I may not be able to find a rate lower than Bank of America's, I have successfully found a bank than can offer superior customer service, unlike Bank of America's home loan department. Additionally, I will be considering taking my other funds elsewhere if Bank of America cannot offer consistent customer service in all aspects of their businesses.
Bank of America has quite a scam going on, they charge you for over drafts that don't exist.
They Claim that transactions go thru a day earlier than they show up on your statements. they either need to change the way the statements read or change their policy on how they show your records online.
I am totally fed up with their poor customer service, they basically tell you to take it or leave it.
I ordered an item for $5.34 online and accidentally used an old savings account that was linked through pay pal. After I had received the item in the mail I later received an email from BOA saying I had over drafted ** account and was assessed a fee for $35. After speaking on the phone with a representative, I was told the money could not be used from ** checking account to cover the purchase and I was forced to pay the fee. I went to ** local branch located in Graham, NC to pay the fee and empty the rest of ** checking account as I had been using ** local credit union for years as a result of bad experiences similar to this one. I was assured that this was the last step that I needed to take and I left the branch.
A week later I received an identical email indicating that I was being charged another $35 over draft fee. I went back to the Graham, NC branch to speak with a banker. She told ** that the original $5.24 was bounced back to PayPal, and BOA was then again asked for the money days later. So the overdraft fee I payed only covered the fact that BOA was asked for the $5.24, eventually this money was returned without ** knowledge. Of course there was no money in the account as I was told I did not have to take any further action. After being explained as to how this terrible system works I was also informed that this second fee of $35 could not be refunded. At this point I did not care about the previous fee and I just wanted this nightmare to be over. The branch manager was very rude, attempting to defend her bank teller and informed ** that the computer system was the reason I could not be refunded and that the bank manager could not over ride it, which is difficult to believe. As a result I closed all of ** accounts, which I knowingly should have done in the first place, and left BOA for good. ** dog is now the proud owner of a $75 lacrosse ball.
I've had issues in the past with my overdraft protection. its the same problem and each branch that I go to (there's been 3 different ones) each branch handles it differently. Well the branch that is located uptown in the epicenter was the WORST one and couldn't help me at all. The other 2 branches understood my problem and gave a credit to my account. I feel like I'm just another number to bank of america and not a value client. You think they would have consistent customer service in [redacted], ** since its their headquarters.
I have tried to make a wire transfer from ** BOA account to ** bank in the Philippines for about a week now. This is a verified account in ** profile and I have done this before. Now one field "transfer frequency" is greyed out and I cannot proceed to enter the rest of the necessary info to effect this.f I have spent almost 4 hours on the phone to various departments trying to get this item fixed in ** account. A case was opened XXXXXXwt to fix this but your people cannot call ** in the Philippines and said they can also not email **. ** God, I get emails from BOA on a frequent basis for alerts, etc. I just think this is very poor customer support. As a result, I have money trapped at BOA that I cannot get to ** PHilippine account where I really needed it yesterday.
Now I guess that this complaint will go into some black hole and go unanswered. I dare you to respond
I have been trying for over 1 year to sort out my father's estate. I keep getting the run around from the IRA, CD and Estates depts at B or A. I provide them with every document they ask for to close my parent's accounts and I am still waiting for the money. In fact, I requested that my father's trust account be closed and the funds split evenly between my brother and I as set forth in the text of his trust and the family trust. All documents were sent to the bank multiple times. David Marion, a so-called supervisor with B of A and a complete m
n, had the check issued in the name of my father's trust. Now I have a worthless cashier's check drawn on B of A that no bank including B of A will cash. Effectively they have converted an account I couldn't access to into a worthless piece of toilet paper that I can not cash. I have had numerous branches and even a BMO Harris banker call them for a solution and they can't come up with a simple solution for me. I am supposed to try and re-open my father's trust (he is dead and I am not him) then I am supposed to have my brother come to Illinois from Pennsylvania to open a Family trust account at B of A so I can cash their check and distribute the funds then close the account. Apparently my brother is supposed to travel 1000 miles at his expense because they have to see him sign the documents in person. How dysfunctional is that? According to my father's trust and the family trust the money should go directly to us but no one at the bank can read. I am fed up. No one should consider putting their money in this bank or doing any other sort of business with them. The bank sucks and is full of rude, obnoxious, incompetent thieves. My parents must be rolling in their graves knowing that the little bit of money they saved hasn't been given to their children. No wonder they are paying exorbitant fines to the gov't. Apparently they need mine family's money to come up to scratch.
Judgment Lien on our home filed 02/21/2011 case number 10-CVD-3900. We addressed this with Bank of America beginning on 12/07/2016 and were instructed to fax information for it to be reviewed- which we did. We followed up with phone calls on December 9,12,13 (faxed again on 12/13), 14. With each call the representative stated someone would call us back- we received no return calls. We finally spoke with Dorcas from the Chairman's line on 12/14 after filing an online complaint. After several conversations with Dorcas and not receiving a letter to state the judgment should be voided and Bank of America acknowledging the lien has been void our rate lock expired and our loan application was declined on Friday 12/16. I received a call on Monday morning from Victoria W[redacted] from Bank of America stating that the judgment should be voided and the clerk of court's office should recognize the document filed in the bankruptcy.
I went in person to the clerk's office and was told by the agent and their supervisor that the documents were not sufficient to release the judgment and that Bank of America needs to send a "Satisfaction of Judgment Letter"
When I called Bank of America back to advise what the clerk of courts office stated they said it will take two weeks to process.
I need this resolved ASAP with a letter of explanation to support the judgment is not valid in the interim
I would imagine they have a great IT department who could come up with a way to inform a customer that their balance is in the process of being overdrawn and that they need to check their account immediately, but no, they let you know AFTER the fact so that they can charge their $35 overdraft fee for a $10 item. Also, they impose fees on existing accounts without notification and then when you question them, they act like it's been there all along. I've been wanting to leave BOA for a long time but like an i
t, I stayed out of comfortability.
I can say that they did a great job when ** debit card number was stolen but of course, it benefits them for insurance purposes. This is not a people's bank.
I have been a with Bank of America for about 2 years and they have been nothing but problems here with the bank. I have never had a bank allow a payment to go through when there is not enough fund in the account to make a payment to then charge me a 35 $ fee and then once I am negative to keep allowing to making payments when there is an account that is negative! Meaning they are making 35 bucks each time I make a payment on something. Now I am not a bum with no money I just use this account as kind of a pre-paid card because only deposit when I am about to go negative.But they just want to make money off of you.
I joined this bank in November or so. ** boyfriend was depositing money via one of the ATMS and the atm malfunctioned. He reported it and told ** it was $608 dollars. They placed a claim and only refunded $308 dollars. Spoke with them about that and they said I would have to set up ANOTHER claim.
Second incident was when someone stole ** debit card information and used it at an ATM three times back to back. There was also charges for ATM fees for looking at the balance. This all happened at an ATM at a casino I've never been to. I placed a claim for it. It was denied because they did not use the card again. I would say they didn't because after checking the balance and noticing the card was locked AND there was no money left in the account, what would be the purpose of trying to get more money out? Bank still denied the claim. Closing account asap.
Reps at every Bank of America I've been to are rude anyway.
125.00 bank fee, to reverse a hold on account, basically hit a button.
First off, for those using these reviews to [redacted] BOA as their next bank, please read between the lines of the negative reviews. 4 out of 8 of them have issues with customers not having enough money in the account, people not staying on top of their money, and maxing out CCs. No bank would be willing stand behind individuals who don't know how to manage their finances.
That aside, I have had nothing but positive experience for the 3 years that I have been with Bank Of America. As long as I stay on top of ** account balance, BOA has forgiven ** accidents in regards to overdrafts or fees assessed.
They have placed several new ATMs in ** area and continue to do so at most of their branches, which allowed ** to do convenient banking at inconvenient hours.
They also have great rewards program that allows ** to get redeemed for past travel, which is unheard of with credit union or any other banks.
** father is also with Bank of America and the convenience of tranferring money between our accounts across hundreds of miles is unparalleled. This is also true outside of family, for friends who bank with BOA.
Hope the day never comes but until BOA give ** horrible customer service, I will recommend it to all ** friends.