Sharks Success Marketing Enterprises, Inc.

P.OBox
Wilmington, DE 19899-
">
January 26,
*** ***
*** *** ***
*** ** ***
Re: Barclaycard Financing Visa Card account ending in
*** *** ***
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** ***My office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** ***
Office of the President
CC: Revdex.com of Delaware

My experience with Barclaycard over the last month can be described as nothing short of a nightmareIn January 2015, I went into an Apple store to purchase a Mac laptopThe salesman helpfully suggested that I purchase the computer by using a Barclaycard VisaHe went on to explain that it was extremely simple to qualify for the line of credit and - the best part - I would not be charged interest for months
I was quickly approved for the Barclaycard, made my purchase, and began making regular, on-time payments every monthIn September of 2016, I was distressed to learn that my balance had jumped up by $- despite the fact that I had not used the line of credit for anything other than the original laptop purchase
When I called to inquire about the discrepancy, I spoke with Rene in customer serviceShe quickly pointed out that my no-interest 18-month window had closed and, because I hadn't satisfied the entire balance, I was now being hit with the full period's interestI explained that I had not been given any warning that the period was ending and was not advised of the substantial balance increase (the full total having ballooned well past what I originally owed)Further, I said that had I known what the true cost would be I either would have satisfied the total balance or, more likely, never used the account to begin with
When a resolution could not be reached, I was transferred to supervisor Bianca who reiterated that it was my responsibility to keep track of my account and the terms to which I had agreedWhen I asked about the company's responsibility to me, the customer, I was told that adequate information had been provided to me when I made the purchase months earlierShe said there was nothing that could be done to resolve the matter and I was then transferred to an escalation manager, Tim, located in Nevada
Tim was sufficiently condescending in assuring me that nothing could be done and that the blame lay entirely on meHe further encouraged me to revisit the terms of my agreement so that I could verify the point he was trying to makeAs a means of placation, Tim voluntarily offered to drop my interest rate from 20% to just over 16% and I explained to him that was not going to adequately resolve the matterWhen asked about further escalating the issue, Tim informed me that he worked directly for the office of the president (though not actually in the office) but had no direct supervisorWhen asked about contact information for the o.o.p., he said they could only be reached by fax or postal mail (?)
After taking Tim's advice, I found and carefully read the terms of my agreementThe most disturbing part of the agreement was the fact that there was no definitive interest rate set when I was approved for the line of credit (carefully-worded language offered anywhere from 8% to over 20%)I then called Barclaycard customer service and spoke with MargaretMargaret said that the interest rate was not based on my credit score and there was nothing that could be doneI then was transferred to Linda in retentions, for reasons not adequately explained, who confirmed that the interest rate was not based on my credit and that she could offer me a rate drop to just over 16%When I asked how the company was authorized to apparently arbitrarily adjust my rate, she said this was what was promotionally availableShe also said she did not know how the interest rate was calculated
I was then transferred to supervisor Haunani, who said that she did not know how the interest rate was calculated but it definitely had nothing to do with my credit scoreWhen asked about the Office of the President info I'd received from Tim, she said this was inaccurateShe went on to suggest that he was simply avoiding providing me with the information I requested and that he did, in fact, have a supervisorWhen asked for the o.o.pinfo, Haunani quickly said she didn't have it and then said there was no one else for me to speak to, other than someone in credit analysis (?)I found the office of the president contact information after about ten seconds from an internet searchAfter calling and holding for minutes, I was prompted to leave a message - which I did - and was assured that I would receive a call backThis was on September 23rd and I have not, as yet, received a call back (today is October 5th)
The company's position - as far as I can tell - is that I have no recourse in resolving a relatively small matter of $When I consider the personnel required to fail to resolve the issue - at least representatives over the course of hours - I'm left to wonder just what Barclaycard is hoping to achieve by roadblocking a resolution
I am further left to speculate that Barclaycard's customer approach, from what I gather from my customer service interaction and researching similar consumers' experiences, is as follows:
- Entice customer to use a too-good-to-be-true credit offer to make a purchase, using trusted Apple employees to bait the hook
- Lull customer into a sense of comfort by allowing extremely low monthly payments, spread over an extended period to ensure any urgency over swelling interest rates will dissipate
- Bolster customer complacency by encouraging paperless billing, removing the issue from the individual's priorities
- Provide no substantial warning to the customer that the promotion is coming to an end (despite having the ability to send and, in fact, continuing to email customer correspondence)
- Maximize financial return by charging an exorbitant interest rate, inflating the original product purchase
- Offer customer misinformation through selectively-trained and ill-informed customer service personnel, hoping frustration and stone-wall tactics will ground the individual down into submission
- Instruct escalation personnel that contact information to the Office of the President is not to be provided to further exacerbate the customer
Morally and, to some extent, legally, Barclaycard is exploring a very gray areaI am shocked that a company cares so little about their customers' continued loyalty and - at minimum - transactional usefulness that they are willing to disregard what is a valid concernThe mere fact that I have received contradictory and, in some cases, information, is enough to make a more serious inquiryI will not be using Barclaycard for any future purchases and will openly discourage friends and family from participating in any such programs

P.OBox
Wilmington, DE 19899-
March 28,
*** ***
** *** ***
*** * ** ***
Re: Barclaycard Financing Visa account ending in
*** *** ***
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond
We have fully investigated your inquiryUnder separate cover, we sent you a detailed response of the investigation and any actions we may have takenPlease allow up to 7-days to receive this in the mail
If you do not receive the detailed response or have additional questions, please contact our office at *** ** ** *** ** *** ** *** *** ***My office hours are normally 9:a.mto 6:p.mET Monday through Friday

P.OBox
Wilmington, DE 19899-
">
June 6,
*** ***
*** *** *** ***
*** ** ***
RE: Barclaycard Rewards MasterCard account ending
*** *** ***
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** ***My office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** * ***
*** ** *** ***
*
*
*** *** *** *** ** ***

P.OBox
Wilmington, DE 19899-
">
June 3,
*** ***
*** *** *** ***
*** ** ***
RE: Barclaycard Rewards MasterCard account ending
*** *** ***
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** *** My office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** ***
*** ** *** ***
*
*
*** *** *** *** ** ***

POBox
Wilmington, DE 19899-
class="tfid16011">
January 4,
*** *** ***
*** *** *** ***
*** *** *** *** *** ***
*** ** ***
RE: Priceline Visa Card account ending in
*** *** ***
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at [email protected], or call me directly at 866-750-6031, extMy office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** ***
*** ** *** ***
*
*
*** *** *** *** ** ***

P.OBox
Wilmington, DE 19899-
May 20,
*** ***
*** *** **
*** ** ***
RE: Carnival MasterCard account ending in
*** *** ***
Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
Providing an exceptional experience is our goal and we regret if our previous response did not meet your needsIf you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** ***My office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** ***
*** ** *** ***
*
*
*** *** *** *** ** ***

P.OBox 8885Wilmington, DE 19899-8885 July 24, 2015 *** ***
*** *** ***
*** *** ** *** Re: Barclaycard Financing Visa account ending 9758 *** ***
*** Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond We have fully investigated your inquiryWe have sent you a detailed response of the investigation and any actions we may have takenPlease allow 7-days for that response to be received through the mail If you do not receive the detailed response or have additional questions, please contact our office at *** ** ** *** ** *** ** *** *** *** My office hours are 8:a.mto 8:p.mET Monday through Friday Sincerely,*** ** ***
*** ** *** ***
*** *** *** *** ** ***

P.OBox
Wilmington, DE 19899-
June 29,
*** *** ***
*** *** ***
*** *** ***
*** *** ** ***
RE: Inquiries from Barclays Bank Delaware
*** *** *** ***
Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
Providing an exceptional experience is our goal and we regret if our previous response did not meet your needsIf you do not receive the summary, or have additional questions, please contact our office at ***, or call me directly at *** *** *** My office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** * ***
*** ** *** ***
*
*
*** *** *** *** ** ***

P.OBox 8885Wilmington, DE 19899-8885 April 7, 2015 *** ***
*** *** *** *** ***
*** *** ** *** RE: Barclaycard Arrival MasterCard account ending in 3969 Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond Providing an exceptional experience is our goal and we regret if our previous response did not meet your needsWe have conducted an investigation of your additional inquiryWe have mailed you a detailed response of the research and any actions we may have takenPlease allow 7-days for that response to be received. We apologize for any inconvenience this matter may have causedIf you do not receive the detailed response or have additional questions, please contact our office at *** ** ** *** ** *** ** *** *** *** Our office hours are a.mto p.mET Monday through Friday Sincerely,

They say they charge no fees but then they charge a extra interest fee whenever they please for whatever amount When you question it they say it's a annual fee?????? Paid my card off in full last year and they charged me months later for annual fee.Once again?????

P.OBox
Wilmington, DE 19899-
P.OBox
Wilmington, DE 19899-
May 12,
*** *** ***
*** *** *** *** ***
*** ** ***
Re: Barclaycard Visa with Apple Rewards account ending in
*** *** *** ***
Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed the investigation of your additional inquiry and mailed you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
Providing an exceptional experience is our goal and we regret if our previous response did not meet your needsIf you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** *** My office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** ***
*** ** *** ***
*
*
*** *** *** *** ** ***

P.OBox
Wilmington, DE 19899-
January 31,
*** ***
*** *** *** ***
*** ** ***
/>
RE: Visa Black Card account ending in
*** *** ***
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond
We have fully investigated your inquiryUnder separate cover, we sent you a detailed response of the investigation and any actions we may have takenPlease allow 7-days for the response to be received through the mail
If you have not received the detailed response or have additional questions, please contact our officeIt is our pleasure to have been of service

P.OBox
Wilmington, DE 19899-
February 25,
*** ** ***
*** **
*** * *** ***
*** *** ** ***
RE: Credit Bureau History Dispute
*** *** ** ***
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond
We have fully investigated your inquiryUnder separate cover and on February 25, 2014, we sent you a detailed response of the investigation and any actions we may have takenPlease allow 7-days for that response to be received through the mail
If you have not received the detailed response or have additional questions, please contact our officeIt is our pleasure to have been of service

P.OBox 8885Wilmington, DE 19899-8885 March 31, 2015 *** ***
*** **
** *** ***
*** ** *** RE: Barclaycard Rewards MasterCard account ending
3801 *** *** *** Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond We have fully investigated your inquiryWe have sent you a detailed response of the investigation and any actions we may have takenPlease allow 7-days for that response to be received through the mail If you do not receive the detailed response or have additional questions, please contact our office at *** ** ** *** ** *** ** *** *** *** Our office hours are 8:a.mto 8:p.mET Monday through Friday Sincerely,

P.OBox
">Wilmington, DE 19899-
June 16,
*** ***
*** *** *** *** *** ***
*** ** ***
Re: JetBlue Rewards MasterCard account ending
*** *** ***
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** *** Our office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** ** ***
*** ** *** ***
*
*
*** *** *** *** ** ***

P.OBox
">Wilmington, DE 19899-
June 30,
*** ***
*** *** *** ***
*** ** ***
RE: AAdvantage Aviator MasterCard account ending in
*** *** ***
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond
We have fully investigated your inquiryWe have sent you a detailed response of the investigation and any actions we may have takenPlease allow 7-days for that response to be received through the mail
If you do not receive the detailed response or have additional questions, please contact our office at *** ** ** *** ** *** ** *** *** *** My office hours are 10:a.mto 6:p.mET Monday through Friday
Sincerely,
*** ** ***
*** ** *** ***
*** *** *** *** ** ***

P.OBox
Wilmington, DE 19899-
"MARGIN: 0in 0in 0pt">
December 29,
*** ***
*** *** ***
*** *** ** ***
RE: Barclaycard Arrival MasterCard account ending in
*** *** ***
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the detailed response or have additional questions, please contact our office at *** or by calling me directly at *** *** ***Our office hours are 8:a.mto 8:p.mET Monday through Friday
Sincerely,
*** ***
*** ** *** ***
*
*
*** *** *** *** ** ***

P.OBox 8885Wilmington, DE 19899-8885 February 9, 2015 *** ** *** *** *** *** ** *** RE: Priceline Visa account ending in
1692 *** *** *** Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond We have fully investigated your inquiryWe have sent you a detailed response of the investigation and any actions we may have takenPlease allow 7-days for that response to be received through the mail If you do not receive the detailed response or have additional questions, please contact our office at *** ** ** *** ** *** ** *** *** *** My office hours are a.mto p.mPT Monday through Friday Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Complaint Type:
Billing or Collection Issues
select
Problem:
The fraudulent charge of $ posted to my credit card account on 8/17/by officedepot I received nothing from this company and no services of any kind I'm seeking resolution with Barclaycard for this matter Thank you
Translate
Desired Resolution / Outcome
Desired Resolution:
Billing Adjustment
select
Desired Outcome:
Please remove the charge of $ from my credit card statement