Select Home Warranty

Complaint: [redacted]
I am rejecting this response because:
I was not given the option to buy the fixture warranty to begin with.  At the end when I cancelled the policy the sales person told me to get the problem fixed no my own then they would add the fixture warranty. I did not want to go through with the same issues with them again. The claim was not exactly a shower head issue as explained to the rep over the phone.  The issue would have to be diagnosed by a plumber.  I believe they try to avoid accepting claims as much as possible.  
Regards,
[redacted]

The customer had a 30 day money back guarantee to review the warranty on our website and when received at the time of purchase to change their minds. The customer had claims processed and requested to cancel their contract after the 30 day period. The customers refund has already been processed and mailed out. Check #[redacted]

Complaint: [redacted]
I am rejecting this response because:This was not a Freon issue - the Compressor failed and blew the end of the Freon line out - causing the Freon to escape only after the Compressor failed and blew out the capacitors.  This was the same response I received from them when discussing all last year.  Unacceptable.  They stand protected behind their clause of Freon, to save them from any payouts.  I sent them a clear picture of the compressor blow out and at the connection of the Freon line to the compressor where it failed and Freon escaped only after the compressor failed and they dismissed it.  just like they are doing now.  Compressor was working fine for many months, with no issues and then one day all of this happened.  Loud noise and then no more air. Unacceptable answer.  Anyway - you know my side and the Technicans were two on my side - that in a series of events for this incident:Step 1:  Loud noise from outside, the Compressor Blew Out -Safety features kicked on and sent air system into an error mode/lock mode, would not runStep 2:  The Freon then slowly escaped the line (you could hear the gas slowly escaping the line after the compressor blew.  Step 3: I called the home warranty people to send someone out, they shared with them the compressor had failed and no Freon.warranty people said no, because of no Freon.  I then called a second Tech Service - my own money - he too agreed - that the compressor failed (blew up) and then the Freon escaped - however, they dismissed it as they are doing now.
Regards,
[redacted]

We have already gone way above the policy terms with the refund amount we gave.

Select Home Warranty advised the customer that we would issue a check for 100.00 due to the fact the unit is from 1996.The repairs for the unit exceeds the actual value of the unit.

The customer has already cancelled their contract. No additional funds are due at this time.

The customer has already been approved for the policy limit of $150 for this type of issue. We have gone above the policy terms and approved the customer for $200 , which is $50 over the cap. The customer is not eligible for more money unless they can provide 3 years maintenance records . Please see...

section 9.1.2 of the terms. We have already gone above the policy terms for the customer. You are responsible for providing maintenance and cleaning by a licensed technician on covered items to ensure continued coverage on such items. Select reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any system/appliance is up to $150.00.

Complaint: [redacted]
I am rejecting this response because:
The company will still not address the main issue. They did not provide the service they were contracted to provide. They were given the opportunity to provide that service and declined to do so. I should receive a full refund of all the money I paid. Their lack of response to the main issue is indicative of all the interactions I have had with Select Home Warranty. They will never answer the question asked. They will always change the subject and deflect.
They need to answer why they refused to provide service when requested and how that does not constitute breach of contract on their end.
Regards,
[redacted]  [redacted]

We are awaiting the customers call regarding the costs of the parts for the repairs on the claims. As soon as we hear back from the customer we can proceed further with the claim.

The customer at this time is not eligible for a full refund as full refunds are issued within the first 30 days of purchase. The customer purchased their contract in 2017 and is no longer eligible for a full refund. The customers cancellation request has already been processed and their refund check is pending issuance. No additional funds due at this time.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

Select Home Warranty received the customers complaint and contacted the customers technician, he stated he would get back to us.We updated the Revdex.com with this information, we are not responsible for the customers technician not returning our phone calls. The customers' account has been cancelled...

and there is no refund due at this time.

The item has to be upgraded to meet state law requirements, we are unable to cover the replacement itself of an opener that has a sensor, we were more than willing to offer the customer a reimbursement for the cost of what the original garage door opener was so that they may use it towards the upgraded one with sensors.The customer did not allow us to look into the matter further and decided to cancel before the matter could be looked into further.

We did speak with the customer and have approved $128 towards the claim.

The first claim the customer filed for their A/C was for their upstairs unit. Since it was the first A/C claim they filed that is the one that would get covered. Since secondary A/C unit coverage was not purchased the 2nd A/C claim for the downstairs unit was subsequently denied. The customers maximum approved allowance is $250 for their upstairs A/C claim which is the claim that got submitted first which is the one that has coverage. No additional funds due at this time.

The full refund has been processed and a check will arrive in 14-30 days.

Complaint: [redacted]
I am rejecting this response because:
Yes - I did say (cancel the policy AND refund ALL the money, since they did nothing for the policy,...

plus the $60.00 they cost me for naught AND I believe they owe me a months rent for NOT doing their contract so that I could not rent the building for 1 month).   
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: they informed me numerous times that my policy was expiring. I also informed as early as 12/18/15 that my policy was expiring in February (please inform me if you need a copy of the emails).  Besides knowing this, the problem is also in the excessive delay in sending someone.  My dripping faucet went to running faucet & a noticeable increase in my water usage & bill. Plus, this was one of several problems & contract violations that I have had with them. 
Regards,
[redacted]

I am rejecting this response because: they were given plenty of time to rectify the situation and they failed to do so.  In the a/c case I called several times to ask for another technician to look at my a/c ands my requests were unanswered.

Select Home Warranty finally issued a refund.