SAFE Security

Initial Business Response /* (1000, 5, 2014/07/22) */
*** L***
XXXXX *** ***
*** *** CaXXXXX
Re: *** *** - Customer # XXXXXXX
SAFE Security is responding to your letter dated 7/3/
Contract Terms: 08/2008, years, auto renewal for successive year
(Renewal Term) unless cancelled in writing no less than days prior to end of the contract term
After carefully reviewing all documentation in your file, SAFE Security has made the decision to release you from the contract terms and deem the account satisfied and paid in full
SAFE Security has contacted the ICS Collection Agency to advise that account has been deem satisfied, cease and desist all collection efforts, requested to close your account and remove account from your credit report
Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
*** ***
Premier Supervisor
Initial Consumer Rebuttal /* (2000, 7, 2014/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept Safe Security's response to my complaint because it is the settlement agreement that I asked forThey have agreed to close this account, remove it from the collection agency files, and remove it from my credit reportI appreciate Safe Security settling this matter in a professional and decent manner

Initial Business Response /* (1000, 5, 2014/03/18) */
Date: March 17,
Revdex.com Response: *** *** - Case# XXXXXXXX
Re: *** *** - Customer # XXXXXXX
SAFE Security acquired (purchased) the security agreement from Security Alarm Group on 7/8/
Contract Terms:
06/2008, months, auto renewal successive like terms, unless cancelled in writing no less than days prior to end of the contract term
Customer stated that they were not aware of the auto renewal agreementPlease see attached signed security contract agreement, page 3; paragraph 3, renewal term clause
SAFE Security has reduced the renewal requirement to yearContact expires 6/30/
On 10/1/13, was the first initial time the customer called SAFE SecurityThe customer called to advise that she had sent a cancellation letter on 9/16/SAFE Security advised the customer that it had not received the cancellation letter from the customerCustomer then asked for the balance of contract amount for her contractSAFE Security gave the customer the balance of contract amount of $459.90, and also told the customer that the contract was year to year and would expire in 06/The customer stated that they would keep the service until next year and she would pay the delinquent amount dueNo payment was received
Customer was unresponsive to SAFE Security's collection efforts and the account was sent to Hillcrest, Davidson and Associates a collection agency
The balance of contract amount is $Per the customer's Revdex.com compliant, they are having financial difficulties and are unable to pay this amountSAFE Security is willing to negotiate the balance of contract amount and make a 50% settlement offer in the amount of $
To proceed with the customer's request to be released from the contract agreement, the customer must send a signed cancellation letter to SAFE Security by either way of communication below:
Email: ***@safesecurity.com (scanned copy of cancellation letter w/signature)
Fax# (XXX) XXX-XXXX
Once the cancellation letter and balance of contract payment is received, SAFE Security will acknowledge that the security agreement has been satisfied and will contact Hillcrest, Davidson and Associates, to cease collection efforts and close account
Until such time cancellation letter and balance of contract payment is received, the customer will be held to contract terms and collection efforts will continue from Hillcrest, Davidson and Associates
Thank you
*** ***
Collection Manager

Initial Business Response /* (1000, 8, 2014/12/03) */
In regards to customer XXXXXXX, our records indicate the following:
Mr*** had a job for installation that was scheduled for April Parts were shipped to Mr*** home
Mr*** claims they never received the
parts
We have confirmed with UPS and they state the parts were left on the customer's porch
Mr*** claims the parts were stolen from the porch
We are sorry this unfortunate circumstance has happened to Mr***SAFE security has to stand by the decision that Mr*** is still responsible for the costs of the parts
Cost for the outstanding parts is $
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Initial Consumer Rebuttal /* (3000, 10, 2014/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never contracted for the service due to their slow responseAs indicated in the complaint , this was a new vacation residence and I needed to contract for security before I left townI informed Safe that I was going with a different provider due to their failure to provude timely service, as evidenced by the apologetic email from their employeeI was clear that I was not engaging themTheir decision to send the equipment anyway , when I expressly told them I was leaving town is their decison and their responsibiltyi didnt sign for the equipment and was not present to receive itTheir conclusion that it is my responsibilty is not supported by the lawThere was no acceptance on my part
Final Business Response /* (4000, 12, 2014/12/10) */
Rebuttal Revdex.com Response:
SAFE Security has carefully reviewed the account deliveries and UPS tracking sheets with UPSBased upon good faith SAFE Security has made the decision to release you from the contract terms and deem the account satisfied and paid in full
SAFE Security SAFE Security has contacted the ICS Collection Agency to advise that account has been deem satisfied, cease and desist all collection efforts, requested to close your account and remove account from your credit report
Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
*** ***
Customer Care Escalation Team
Final Consumer Response /* (2000, 14, 2014/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you, as mentioned, we were a previous customer and satisfied with the service in CaliforniaThe issue here was poor follow through by an employee of Safe which led to the issueI am disappointed it took over a year to get this resolved, but appreciate that some one finally studied the facts and responded logically

Safe Security purchased our account from Pinnacle Security with several months remaining on the service contract Consequently, we were in the process of closing our business and no longer needed the alarm service We notified Safe Security of the need to stop service and closed the account, however, we willilingly agreed to pay for the remaining few months on the contract Safe Security requested that the service termination be in writing, and we complied After the contract period ended we noticed that Safe Security continued to charge our account We again requested in writing that Safe Security close the account and stop charging our bank account Three years passed and our bookkeeper informed us that Safe Security never stopped charging our account Upset, I contacted Safe Security again A representative who called herself Loopy looked at the account and acknowledged that Safe Security received our written cancellation in She then said that per company policy that they could only refund us a year worth of charges, but that she would "put in" for a refund of the entire period I asked her to consider what she was saying; she agreed that we cancelled services three years ago, and by their own mistake continue to charge us for almost three years but would refund only one year She responded that she was applying for the entire period and would get back to me in hours That was in Oct 2016, it is now January 2017, and I am still waiting for her call I called back in January and a representative who called herself Ayesha kind of gave me the run-around, and did not allow me to speak to Loopy, and simply took a msg I told her that if Loopy did not call me back on that day, that I would not call Safe Security back but would hire an attorney She did not call back After reading online reviews about Safe Security, I am surprise of how little government oversight there seems to be on these types of company Do your research before buying service from this company In fact, from my experience, I don't know why any consumer would consider this company for anything

Initial Business Response /* (1000, 5, 2015/01/09) */
Re: *** *** - Customer # XXXXXXX
Contract Terms: 05/08, months, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract termContract expiration date is
05/30/
SAFE Security acquired the security agreement from Security Alarm Group on 07/08/
Please see Part Page paragraph 7; "Assignment" on your attached Alarm Installation & Monitoring Services Agreement and Retail Installment Security Agreement
We (Security Alarm Group) may assign this Finance Agreement any of our rights under this Finance Agreement without your consent and the Assignee (SAFE Security) is entitled to all its rights under the Finance Agreement
SAFE Security is not obligated to tell customers when contract terms are going to expireThe customer signed the security agreement indicating they understood the terms and conditions of the security agreement
Please see Part paragraph 3; "Renewal Term" on your attached Alarm Installation & Monitoring Services Agreement and Retail Installment Security Agreement
"The initial term of this agreement start on the date set forth in Part I of this agreementThe monitoring agreement will automatically renew for successive like terms, or the maximum allowable renewal term in your state whichever is the lesser term and each subsequent term, unless either party gives the other party at least days written notice of cancellation prior to the renewal dateYou may not cancel during the initial term of this agreement."
A cancellation letter was not received from the customer at the end of the initial term and therefore the security agreement continued auto renew each year
Please see Part paragraph 10; "Signal Transmission" on your attached Alarm Installation & Monitoring Services Agreement and Retail Installment Security Agreement
"Without notice from the customer or without the system using technology that is designed to detect and report such interruption or disruption, the Company has no way to know of any such problem with the systemYou understand that the company and/or any third party monitoring provider engaged by the company will not receive signals from the system if the customers transmission system is not compatible with the system or otherwise not working properly, or if the changes in the transmission system prevent the system from communicating with the monitoring facilityThe customer is responsible for testing the system on the weekly basis as well as immediately following any change in the transmission system
There is no documentation on the customer's account indicating that the customer called SAFE Security to report there was a system issue with the alarm
Please see Part paragraph 18; "Default and Cancellation Service" on your attached Alarm Installation & Monitoring Services Agreement and Retail Installment Security Agreement
"If you are in default for non-payment of the required monthly payments, we will send you a notice to cureIf you fail to cure within the time slated on your notice, we may discontinue serviceCancellation of service for nonpayment does not reduce or terminate your remaining unpaid balanceIn the event SAG (or assignee SAFE Security) discontinues service due to non-payment, the entire unpaid balance will be accelerated and is due and payable on written demand for usAdditionally, you must continue to make monthly payments (1) whether or not you elect to use the system or service, or (2) if you sell the premises where the system has been installed."
SAFE Security received a cancellation letter from the customer on 11/26/
A refund will not be sent to the customer
In order for the customer to cancel service, customer will need to pay the balance of contract in the amount of $Once the payment has been received, customer will have satisfied the contract terms and SAFE Security can begin the cancellation process on the account
Until SAFE Security receives the balance of contract payment, the customer will be held to the terms of the contractual agreement
Thank you
***
Collection Manager
Safe Security
Tel: XXXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated in their response I did not originally contract with this companyI was not able to review their business practices prior to any sort of ongoing agreement and that is my right as a consumer
Again, they have not been providing ANY servicesThe equipment is removed from the premises and as a monitoring company they should have been aware of thisThat is the whole basis of any sort of business dealing with an alarm/monitoring companyThey did not do the job for which they purport they were contractedMoney in exchange for service is the basis of most business dealingsThis did not occur in this case
When notified that there was no service this company still did nothing about it and still insisted that I pay themThis company was notified in AUGUST of lack of service when I had to change my bank accountThey were only concerned with continuing to collect the money for NO SERVICE
Notice to cancel was not in NOVEMBER as stated aboveI told this company of cancellation in AUGUST I sent subsequent notices each month beginning in AUGUST
I was told by SAFETEK that this contract ended in April of as it did each and every month when it rolled over without my knowledgeApparently a business practice that keeps customers hooked in even when they no longer wish to be customersAbove it is stated that it will be May I imagine that when May rolls around then they will say I missed the opportunity to cancel in AugustThis is a dishonest practice in which this company engages as evidenced by all the numerous complaints on the internet!
The middle ground is that they have already been paid for no service on this accountThey have received funds for doing nothing through August of I will withdraw my request for $if they withdraw their demand for any money after August of and cancel the contractI want them to never contact me again
Final Business Response /* (4000, 9, 2015/01/30) */
Please see Part Page paragraph 7; "Assignment" on your attached Alarm Installation & Monitoring Services Agreement and Retail Installment Security Agreement
We (Security Alarm Group) may assign this Finance Agreement any of our rights under this Finance Agreement without your consent and the Assignee (SAFE Security) is entitled to all its rights under the Finance Agreement
SAFE Security is not obligated to tell customers when contract terms are going to expireThe customer signed the security agreement indicating they understood the terms and conditions of the security agreement
Please see Part paragraph 3; "Renewal Term" on your attached Alarm Installation & Monitoring Services Agreement and Retail Installment Security Agreement
"The initial term of this agreement start on the date set forth in Part I of this agreementThe monitoring agreement will automatically renew for successive like terms, or the maximum allowable renewal term in your state whichever is the lesser term and each subsequent term, unless either party gives the other party at least days written notice of cancellation prior to the renewal dateYou may not cancel during the initial term of this agreement."
A cancellation letter was not received from the customer at the end of the initial term and therefore the security agreement continued auto renew each year
Please see Part paragraph 10; "Signal Transmission" on your attached Alarm Installation & Monitoring Services Agreement and Retail Installment Security Agreement
"Without notice from the customer or without the system using technology that is designed to detect and report such interruption or disruption, the Company has no way to know of any such problem with the systemYou understand that the company and/or any third party monitoring provider engaged by the company will not receive signals from the system if the customers transmission system is not compatible with the system or otherwise not working properly, or if the changes in the transmission system prevent the system from communicating with the monitoring facilityThe customer is responsible for testing the system on the weekly basis as well as immediately following any change in the transmission system
There is no documentation on the customer's account indicating that the customer called SAFE Security to report there was a system issue with the alarm
Please see Part paragraph 18; "Default and Cancellation Service" on your attached Alarm Installation & Monitoring Services Agreement and Retail Installment Security Agreement
"If you are in default for non-payment of the required monthly payments, we will send you a notice to cureIf you fail to cure within the time slated on your notice, we may discontinue serviceCancellation of service for nonpayment does not reduce or terminate your remaining unpaid balanceIn the event SAG (or assignee SAFE Security) discontinues service due to non-payment, the entire unpaid balance will be accelerated and is due and payable on written demand for usAdditionally, you must continue to make monthly payments (1) whether or not you elect to use the system or service, or (2) if you sell the premises where the system has been installed."
SAFE Security received a cancellation letter from the customer on 11/26/
A refund will not be sent to the customer
In order for the customer to cancel service, customer will need to pay the balance of contract in the amount of $Once the payment has been received, customer will have satisfied the contract terms and SAFE Security can begin the cancellation process on the account
Until SAFE Security receives the balance of contract payment, the customer will be held to the terms of the contractual agreement
Thank you
***
Collection Manager

Initial Business Response /* (1000, 5, 2015/10/19) */
Revdex.com Response: *** *** - Case# XXXXXXXX
Re: *** *** - Customer # XXXXXXX
Contract Terms: 04/14, months, automatically renew for year, unless cancelled by either party in writing no less than days prior to the end
of the then current termContract expired on 04/30/
On 2//24/14, the customer contacted SAFE Security and stated her alarm panel kept beepingThe service call was assigned to a dealer who made several attempts to contact the customerThe dealer was not able to reach the customer therefore the service call request was cancelled
On 4/2/14, the customer signed a new month agreement with SAFE Security(See attached security contract agreement.)
On 2/12//15, SAFE Security received a signed cancellation letter from the customer
The customer signed the security agreement acknowledging that she understood the terms and conditions of the agreementThe customer is responsible for the terms of the contract agreement and for monthly monitoring servicesthrough the end of contract term of 04/30/Although the customer voluntary removed our system, it does not release her from the legal binding security contract agreement
The account balance is $is for monitoring services that have been billed from 06/through 9/30/The account will continue to be billed for monitoring services each month until cancelled the end of the contract term
To resolve this issue, SAFE Security will need to receive the balance of contract payment in the amount of $Once the payment is received, the account will be submitted for cancellation
Until the balance of contract payment is sent to SAFE Security, the customer will be held to the contract terms
Initial Consumer Rebuttal /* (3000, 8, 2015/10/27) */
Good Morning Ms***
For whatever reason, when I tried to open the respond page from SAFE, my computer stated, ( This page cannot open)Is there any way this can be forwarded through my e-mailIt seems there is no problem with this pageBe assured I have every intent to resolve this matter with them asap, as long as it is within my financial means
Good Morning, Hope you had a Blessed week-endWhile going through my records, I found my contract with Safe dated back to when I first signed my agreement with themYou will note that it started in June not MarchWhat they should have is a signed form where I asked to be taken off their system because I had paid them for year without my proper system serviceI had missed one dead line so I started early ( March) the next year like they instructed me to, days before the end of your contract yearBut I continued to pay them with my system working properly and have all my statementsI also have a note where they offered me an incentive of one month free to stay with them but that was after I complained of paying for them for one year and not receiving service to my alarm boxWhat the company may be showing you with my signature on it is the request they forwarded to me to sign stating I no longer wanted SAFE ALARM in my homeDid you see the whole form they claim I signed back on for renewalI wonder why in that particular year I would have needed to sign when all the other years it was an auto turnover(?)Please note: to the best of knowledge I submit this inforIf I am wrong, Iwill act accordingI have a very good paying record with all my bills and hold my rating very dearEven though I do not require any more dealings with SAFE, if I have to continue with them, the least they can do is come service their equipment so I'm not paying them for nothing
Respectfully submitted,
*** ***
Final Consumer Response /* (3000, 24, 2015/12/24) */
Hi, I just wanted you to know that I sent a payment to SAFEThey have contacted me with payment deals and now making arrangements to come out and update my equipmentI feel confident the service is going to work out for everyone's benefit at this pointI thank you so much for your attention to my situation and being a liaison to help settle my complaintHave a wonderful Christman and a very happy New Year
Final Business Response /* (4000, 26, 2015/12/29) */
We are in receipt of the written correspondence regarding account #XXXXXXX and have listed our response below
Thank you for letting us know that you sent in a payment to SAFEWe are glad to hear that we were able to work out arrangements with youPlease keep us informed of how your new equipment works outWe want to ensure we provide you with the best possible customer service
SAFE Security's goal is to resolve customer concerns in a timely matter
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA XXXXX

Initial Business Response /* (1000, 5, 2014/03/17) */
Revdex.com Response: *** *** *** - Case# XXXXXXXX
Re: *** *** - Customer # XXXXXXX
Contract Terms: 06/2010, months, auto renewal year s (Renewal Term) unless cancelled in writing no less than days prior to end
of the contract termContract expires 12/
SAFE Security acquired the security agreement from Pinnacle LLC on 2/4/
In reviewing the account, there is no documentation that states this account was discussed with other family membersAll correspondence has been with *** ***
On 1/3/14, *** called SAFE Security to cancel serviceHe was advised that his contract just auto renewed and that he would be held for another year and the contract would expire in 12/Customer was provided the SAFE Security email address to send cancellation letter
As of today, SAFE Security has not received a cancellation letter from the customer
As a one- time courtesy, SAFE Security will honor the customer request to cancel service
The customer must send a signed cancellation letter to SAFE Security by either way of communication below:
Email: ***@safesecurity.com (scanned copy of cancellation letter w/signature) or
Fax# (XXX) XXX-XXXX
Once the cancellation letter is received, SAFE Security will begin the cancellation process on the account with the effective date of 12/31/
Until such time cancellation letter is received, the customer will held to contract terms
Thank you
*** ***
Collection Manager
Safe Security
Business Response /* (4000, 14, 2014/04/16) */
Revdex.com April 15,
Re: *** *** (Revdex.com Case#XXXXXXXX)
To *** *** c/o Dispute Resolution:
This is notice that your account with SAFE Security ("SAFE") is in the process of being cancelled
Your account balance is $and you have no further obligation to SAFE
If you want to have your alarm disabled so it no longer sends signals from your home to the
monitoring station, please contact us and as a courtesy to you we will have a service provider
contact you to make the necessary arrangements
Be advised that this will be at an additional cost to youIf you decide not to have your system
disabled you will be held responsible for any fees/charges accrued due to excessive signals or
alarms received by the monitoring station
It is our sincere wish that you consider returning to SAFE as your monitored security provider
We believe that monitored security is a wise addition to your home and family protection plan
You may continue to refer your friends and family to SAFE as well, to take advantage of special offers
Please visit our award winning web site at www.safesecurity.com for more information
When you are ready to reconnect, install a new system or refer a friend, or have additional questions
contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Standard Time
Respectfully,
SECURITY ALARM FINANCING ENTERPRISES, L.P
CC: *** ***

Initial Business Response /* (1000, 5, 2014/12/04) */
Re: *** *** - Customer # XXXXXXX
SAFE Security acquired the security agreement from Castle Rock Security on 10/18/
Please see attached security contract agreement, Section Prices, Payments, Financial Disclosure and Term;
Paragraph Term
Contract Terms: 08/2007, months, automatically continue from year to year (Renewal Term) thereafter unless cancelled by either of us in writing at least days before the end of the initial term or any renewal termContract expired on 08/31/
Please see Page 2, Paragraph Assignees and Subcontractors; Line
"We may transfer or assign this agreement to any other security company, financial institution or other entity"
When a party to a contract "assigns" the contract to someone else, it means that party, known as the "assignor" (Castle Rock Security, has transferred its rights under the contract to someone else, known as the "assignee" (SAFE Security, LP), and also has delegated its obligations to the assignee
Under U.Slaw, most contract rights are freely assignable, and most contract duties are freely delegable, unless the agreement says otherwiseThis security agreement does not state it cannot be transferable or assignable nor does it state communication be provided to customer when said contract is transferred
On 5/2/14, SAFE Security received a cancellation letter from the customer
The last payment received was on 4/22/in the amount of $for monitoring services through 5/31/
To resolve this issue, the customer will need to send a balance of contract payment in the amount of $for the remaining months in the contract for monitoring services in June 2014, July and August 2014; $x = $Once the payment is received, the account will be submitted for cancellation
It may take up to two billing cycles for the cancellation process to be completedPlease disregard any invoices/statements you may receive during this period
Until the balance of contract payment is received, the customer will be held to the contract terms
Thank you
*** ***
Collection Manager
Safe Security
Tel: XXXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/07/22) */
Account Number: XXXXXXX
Customer: *** ***
In regards to customer XXXXXXX, our records indicate the following:
At the time the installation job was created it was not known that the
transmitter which was sent to the customer would not fix their issueIt was only after the technician arrived on site he discovered he was locked out of the panel and it needed to be replacedThen upon further investigation he discovered the glass breaks, motion, & smoke were all wired incorrectly
The company SAFE purchased *** ***'s account from wired all the devices incorrectly
A change order has been created and dispatched to Security Marketing King to perform the installation of (1) motion, (1) smoke, & (5) glass breaks at no cost to the customer
The new installation job will correct the problem with Mr***'s alarm system and it will return it to a fully functioning state
Please feel free to contact us at (XXX) XXX-XXXX Monday thru Friday to advise us how our customer would like to proceed
Thank you,
*** ***
Service Dispatch Supervisor

Initial Business Response /* (1000, 5, 2014/05/20) */
*** ***
*** S *** Way Apt***
*** ** XXXXX
Re: XXXXXXX
Dear *** ***,
This is notice that your account with SAFE Security has been cancelledYour account balance is $and you will no longer receive
billing correspondence from us
Sincerely,
SAFE Security
Initial Consumer Rebuttal /* (2000, 7, 2014/05/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/03/31) */
Account Number: XXXXXXX
Customer: *** ***
In regards to customer XXXXXXX, our record indicates the following:
On August 14, 2010, Mr*** signed a contract with Pinnacle Security for the initial term of monthsThe
initial term ended on February 14, This agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the then current termMr***'s contract automatically renewed until February 14,
SAFE Security has not received any written notification from Mr*** requesting cancellation
Mr*** called SAFE Security on March ,with his initial request for cancellation
SAFE Security will honor Mr***'s request to cancel provided he send us a signed written cancellation letter and he pay the remaining balance of contract in the amount of $
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed

I have been a customer for about a year and within the year, I've had a number of issues with the service and equipment provided They over promised what their services could offer, that it would be comparable if not better than the previous service I had The services and equipment are no where comparable to the main providers (ADT, ATT, Comcast, etc)
The equipment has set off alarms and they keep having to send out technicians, then other issues occur after they fix one issue All while, they charge for service fees They also charged $times saying that the police has been sent out, when the city does not send the police unless they are dispatched and they have never been dispatched since they have all been alarms They will not credit the charges, because they are saying it is the responsibility of the customer to contact the police department to credit them Which doesn't make sense when we are their customer and therefore they should make things right by contacting who is billing them, then fixing it for their customer They should recognize the time and inconvenience this has caused for their customer and make more effort to make things easier
I've had service through a few different alarm companies and the customer service and faulty equipment is by far the worse I've had to deal with It was not worth the switch to save $10/month

Initial Business Response /* (1000, 5, 2015/01/09) */
Re Tamra *** - Customer # XXXXXXX
Contract Terms: 07/07, years, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract termContract expiration date is
7/31/
On 9/19/14, SAFE Security contacted customer regarding the delinquent balance dueCustomer requested to cancel service and requested balance of contract amountCustomer was given balance of contract amount of $
On 9/23/14, SAFE Security received a cancellation letter from the customer
On 9/24/14, SAFE Security received the balance of contract payment $from the customer
On 10/21/14, a credit balance invoice in the amount of $was sent to the customer
The customer misread the invoice and sent another payment to SAFE Security in the amount of $which was received on 12/8/
The contract terms have been satisfied and no additional monies are due from the customer
A refund will be sent to the customer in the amount of $
The account has been submitted for cancellation
Please disregard invoices/statements you may receive during the cancellation processIt may take up to two billing cycles for the cancellation process to be completed
Thank you
*** ***
Collection Manager
Safe Security
Tel: XXXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I agree to accept these terms as long as I receive written confirmation from the company confirming that my contract is cancelled and that I no longer owe any money (paid in full)
Thank you for all your assistance in this matter!
Final Consumer Response /* (3000, 23, 2015/03/19) */
Ms***:
I never received a closing statement or check from SafeIs there anyway that this can be added into the notes of the complaint so that other, potential customers are aware of the concerns with this company?
Please let me know
Thanks,
*** ***
Final Business Response /* (4000, 25, 2015/03/23) */
SAFE Security is responding to your rebuttal dated 3/19/
SAFE Security is standing by its original response sent to the Revdex.com dated 1/9/15, 1/26/and 2/26/on behalf of customer *** ***
Contract Terms: 07/07, years, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract termContract expiration date is 7/31/
As stated in our previous letters sent, the contract terms have been satisfied and no additional monies are due from the customer
The account is now cancelled
On 2/26/15, SAFE Security issued a refund check number XXXXXX in the amount of $It was mailed to the customer's address on file at *** ** *** Street, *** ** XXXXXSAFE Security has contacted their bank today and confirmed this check has not been cashed
If the customer would like the check to be reissued and sent to a different address other than the address listed on the account, please provide SAFE Security with a different mailing address so a stop payment can be placed on check# XXXXXX and another check can be reissued to the customer
Thank you
*** ***
Collection Manager

Final Consumer Response /* (2000, 6, 2015/04/23) */
Thank youA supervisor from Safe contacted me on 4/20/and resolved the issueHe canceled my contract with SafeHe waived all cancellation feeHe said it may take up to days for them to not send me anything elseThanks

Initial Business Response /* (1000, 5, 2015/12/01) */
We are in receipt of the written complaint regarding account #XXXXXXX and have listed our response below to address the statements within the complaint and provided our resolution
We have carefully reviewed all notations,
documentation as well as the contract associated to SAFE account #XXXXXXX
We have reviewed all notations, conversations and correspondence reflective of the account historyWe are thereby providing written notification advising that the account has been cancelled at this time, per your request
SAFE Security's goal is to resolve customer concerns in a timely matter
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time

Initial Business Response /* (1000, 5, 2014/07/29) */
Account Number: XXXXXXX
Customer: *** ***
XXXXX *** Dr
*** ** XXXXX
***@yahoo.com
In regards to customer XXXXXXX, our records indicate the following:
On January 24, 2014, Ms*** *** signed a
contract with Safe Security for the initial terms of monthsThis contract included two outdoor cameras
On April 10th remote technical service was provided to assist Ms*** on how to use the camerasThe technician addressed how to record during certain times and in masked areas
On May 20th a service job was created to have the cameras repositionedMs*** wanted the cameras moved to the opposite side of the home
SAFE Security has worked with Ms*** to assure that the equipment was functional and performing to it's specifications
Customer assumes responsibility for having knowledge of equipment that they are requesting to add to their alarm service
At this time the decision has been made to hold Ms*** *** to the terms of the contract and will not be waiving the cost of the cameras
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
*** ***
Customer Care Supervisor

Initial Business Response /* (1000, 5, 2014/04/25) */
Date: April 24,
Revdex.com Response: *** *** - Case# XXXXXXXX
Re: *** ***- Customer # XXXXXXX
Contract Terms: 05/2010, months, auto renewal year s (Renewal Term) unless cancelled in writing no less than days
prior to end of the contract termContract expires 11/30/
SAFE Security acquired the security agreement from Pinnacle LLC on 2/4/
On 2/11/13, SAFE Security sent a welcome letter to the customer to advise that they were taking over the security services for Pinnacle Security LLCThe letter was not returned back to SAFE Security as undeliverable
First contact made with the customer was on 4/5/
On 4/5/14, customer contacted SAFE Security and requested to cancel service as he was with another security provider
On 4/10/14, a cancellation letter was received from the customer
On 4/21/14, customer contacted SAFE Security and was advised the cancellation letter was receivedCustomer was also advised still in contract until 11/30/Customer became irate and the call was endedA copy of the contract was sent to the customer
On 4/22/14, customer contacted SAFE Security and was quoted the balance of contract amount $351.71, but was offered a 50% offNew balance of contract amount was $Customer paid balance of contract payment
The auto pay was deactivated and the account has been submitted for cancellation
No refund will be issued to the customer as the cancellation letter needed to be received days prior to contract renew date 11/30/
Please be advised it may take up to two billing cycles in order for the cancellation process to be completedPlease disregard any invoices/statements you may received during this period
Thank you
*** ***
Collection Manager
Safe Security
Initial Consumer Rebuttal /* (3000, 7, 2014/05/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accepted and paid this $extortion money to get them to close the account and quit drawing money out of my accountThe new company called VIVINT and was originally PINNACLE told me all I had to do was write a letter to close this account so if they were once PINNACLE they lied to me also to get me to sign their contractI feel these Security companies now are both scam artists and I want SENIOR CITIZENS to be aware of them as they take advantage of us and I have learned my lesson the Hard wayI suppose because I won't except their resolution they will probably want to keep extorting the rest of the contract money from meThen I will advertise my cause harder as well
Final Business Response /* (4000, 9, 2014/05/12) */
*** ***
*** *** *** N
*** *** ** XXXXX
Re: XXXXXXX
Dear *** ***:
This is notice that your account with SAFE Security has been cancelledYour account balance is $and you will no longer receive billing correspondence from us
Regards,
SAFE Security
Final Consumer Response /* (2000, 11, 2014/05/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have no choice but to except their offer legally but I want my comments attached to this company as I feel that both Safe and Vivint Security companies are scam artists and high pressure salses liers as Vivint told me they used to be Pinnacle so if that's true they knew what my contract was

Under no circumstances should you go with this alarm companyMy father-in-law's system has not worked in more than a year...in fact, it has been disconnectedIt stopped working when he changed to another scam (ACN providing his electricity, internet, etc), but that's a whole other story! A SAFE Security rep went to his house and told him that if he still wanted his system to work he'd have to buy some upgraded equipmentAt that point, the contract should've been voided, as he should not have to buy something extra because their system wouldn't workSo, he told them he wasn't going to buy anything moreSAFE Security knew that it was not connectedI just spoke with *** at SS and he said even if they knew their system was not connect they would still bill the customer if a letter sent registered mail was not received cancelling the accountAnd he's OK with SS billing someone for a service that they are not providingThere is no explanation for this unethical practiceMy father-in-law is years old and is lacking the ability to make rational and logical decisionsI've read nothing but problems when someone attempts to cancel their service with this companyFirst, my wife offers to pay half of the current bill, which is around $*** says she has to pay full amountThen he comes back and says they'll take $My wife says I'll pay $and that's it...he took itThat sounds like extortionWe should've paid nothing

Initial Business Response /* (1000, 5, 2015/09/14) */
Account Case Number: #XXXXXXXX
Customer: *** ***
In regards to customer #XXXXXXX , our record indicates the following:
* On July 8, *** *** signed a contract with Siren Security, for the initial term of
monthsThis agreement automatically renews for successive one (1) month to month renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term
* SAFE Security will honor *** *** request to cancel
* SAFE Security received cancellation letter May 11,
* SAFE Security records show SAFE talked to *** *** on 09/4/when customer requested that SAFE cancel account because Mr*** was going to another provider
*SAFE Security records show SAFE last talked *** *** 09/14/when customer stated that SAFE was needed to cancel his account and send him a one (1) month refund $in addition to the two (2) months that were already approved
* SAFE Security goal is to resolve your concern in a timely matter
Initial Consumer Rebuttal /* (3000, 7, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Safe Security was advised months in advance to cancel my serviceInstead, they billed me for months additional service despite advanced noticeThey sent me a check reimbursing me for monthsI spoke with *** on 9/14/and he said a check for the 3ed month will be issuedAs of today I have not revived payment for the 3ed month...seems that I have to police there obligation...bad business!!
*** ***
Final Business Response /* (4000, 9, 2015/09/24) */
Account Case Number: #XXXXXXXX
Customer: *** ***
In regards to customer #XXXXXXX , our record indicates the following:
* SAFE Security did honor Mr***'s request to a refund of ($89.98) and cancelled account immediately after customer called in 08/14/
* On September 4th, a cancellation request was submitted for account #XXXXXXX by SAFE Security along with all monitoring and billing of the account
*The contract on file shows the contract was canceled on 09/04/
* SAFE Security records show that SAFE received a call from Mr*** on 09/14/when customer was quoted terms and told that SAFE would refund the additional $requested
* After reviewing the notes from customer screen and calls placed to customer SAFE has followed the customers' request and released the customer as requested
* SAFE Security honored customers request to refund the $requested 09/14/2015, customer sent a rebuttal in reference to not receiving the refund by 09/17/SAFE ask that customer allow a reasonable time period to process request

Initial Business Response /* (1000, 5, 2014/05/29) */
May 29,
Revdex.com
Re: ***, *** (Revdex.com Case#XXXXXXXX)
SAFE Customer #XXXXXXX
*** *** Drive
*** ** XXXXX
To whom it may concern:
In regards to customer XXXXXXX:
We in contact with
Mr*** *** and would like to apologize on behalf of SAFE Security(r) ("SAFE") for this ongoing issue with your alarm system and our former alarm dealer Safe Watch
At this time, SAFE is working with Mr*** and has discussed arrangements with the customer to resolve the issue going forward
Please contact me at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Standard Time, if you still have any questions or concerns
Respectfully,
SECURITY ALARM FINANCING ENTERPRISES, L.P
*** ***
Portfolio Specialist
CC: *** ***