SAFE Security

Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ December 18, Re: Case #XXXXXXXX We are in receipt of the written complaint regarding case # XXXXXXXX In our attempt to respond to this complaint, we were unable locate any customer record associated with the name and/or address listed on the noticeWe cannot take any further action until we are provided information (such as the customer ID) that will enable us to correctly identify the customer who is awaiting our response If you have any questions, please contact a SAFE Security representative at (XXX) XXX-XXXX Regards, SAFE Security Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've been in contact with them no fewer than three times and they certainly do have this information which was provided to them both in snail mail and email formThe most recent communication from them was that they would implement the transaction within hours but would not provide any written or email communication confirming the date when it was completedThey also did not respond to my request to contact the local police to explain and apologize for their error nor did they respond to my request to have written confirmation that my account balance was clear Complaint Response Date bumped because: Holiday Final Business Response / [redacted] (4000, 9, 2015/12/28) */ Case #XXXXXXXX We are in receipt of the written complaint regarding case # XXXXXXXX In our attempt to respond to this complaint, we were unable locate any customer record associated with the name and /or address provided to us through the Revdex.com website The phone number and address that have been provided along with the name on this Revdex.com complaint do not match any of our customer filesPlease assist us by ensuring that the address listed on this complaint matches the address of the site we are servicing for youAlso, providing us with your customer ID number (which can be found on any SAFE Security invoice/bill) will enable us to correctly identify you If you have any questions, please contact a SAFE Security representative at (XXX) XXX-XXXX Regards, SAFE Security

Initial Business Response / [redacted] (1000, 5, 2014/11/13) */ In regards to customer XXXXXXX, our record indicates the following: [redacted] On December 7th, [redacted] signed a contract with Pinnacle Security LLC, for the initial term of monthsThe initial terms ended on June 7, This agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term After carefully reviewing all documentation in your file, SAFE Security has made the decision to hold you to the initial contract terms of 6/ SAFE Security has forwarded your account to ICS Collection Agency to advise that this account has been deem unsatisfied [redacted] SAFE Security will honor Mr [redacted] request to cancel provided he send us a cancellation letter and the remaining balance of contract in the amount of $ Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you, [redacted] Premier Supervisor Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Safe Security did not careful review the complaintPursuant to the contract safe security was to repair and make sure our services were workingI called times to get my services working and they failed to comply therefore contract was broken by the alarm company they should read there own contract Final Business Response / [redacted] (4000, 9, 2014/12/02) */ In regards to customer XXXXXXX, our record indicates the following: SAFE Security has forwarded your account to ICS Collection Agency to advise that this account has been deem unsatisfied [redacted] SAFE Security will honor Mr [redacted] request to cancel provided he send us a cancellation letter and the remaining balance of contract in the amount of $ Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank You [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/01/16) */ In regards to customer XXXXXXX, our record indicates the following: [redacted] SAFE Security has agreed with the customer's request to cancel their alarm service contract with no remaining balance due Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time if there are any further questions Thank you, Ed [redacted] Customer Care Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/01/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company has agreed to my request to cancel the alarm service with no additional balance dueThank you, Revdex.com!

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Account Number: #XXXXXXX Customer: [redacted] In regards to customer XXXXXXX, our record indicates the following: · On March 26, [redacted] signed a contract with SAFE Security Alarm LLC, for the initial term of monthsThis agreement automatically renews for successive one (1) year to year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term · SAFE Security will honor Mrs [redacted] request to cancel provided she send us the remaining balance of the initial contract terms in the amount of $2, · As of 7/27/SAFE Security has not received the cancellation letter from Mrs [redacted] · If Mrs [redacted] does not comply with the balance of contract, she can continue to make payments of $including sale tax until March 26, · After carefully reviewing all documentation in your file, SAFE Security has made the decision to hold Mrs [redacted] accountable for the remaining balance of $2, · If you would like a copy of your contract on file please let us know · SAFE Security goal is to resolve your concern in a timely matter · Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you, [redacted] Fax: XXX- XXX-XXXX Email: [redacted] @safesecurity.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am willing to pay the current account balance of $I do not want to remain with this company as a customer due to the lack of adequate service (both in customer service and safety) I will not pay over $and bullied into a remaining contract from a company that does not take of its customers

Initial Business Response / [redacted] (1000, 5, 2014/09/10) */ Customer #: XXXXXXX Customer: [redacted] Case #XXXXXXXX In regards to customer XXXXXXX, our record indicates the following: On 7/28/Ms [redacted] called in with a low battery and wanted requested a service callWe explained that she can replace the battery On 8/2/Ms [redacted] called in that her system was not responding and requested a tech to come out On 8/4/the work order was sent to the service dealer to set an appointment with the customer On 8/25/The technician called with an appointment time frame that Ms [redacted] could not meetThe tech said he would have to call her back at a later date for different times On 8/26/We applied a one month monitoring certificate and escalated her account On 8/27/Ms [redacted] called in again stating she hadn't been called yetWe then applied month free of monitoring service and escalated her accountShe stated she needed an app before 9/7/ On 8/29/Ms [redacted] called in again stating she hadn't been called yet On 8/We reached out to the technician/dealer and asked for them to contact the customer with an appointment time ASAP On 9/2/We were advised that the technician had set up an appointment with the customer On 9/3/Per the dealer the transformer was plugged into a different outlet, signals were tested and all was working fineNo trip charge on the account and we added one more month free monitoring service Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you, [redacted] Dealer Services Supervisor Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/09/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Would like to add that I explained several times that I travel a lot for my job and Safe Security does not have techs available on weekends and tried to set up apps at least weeks or more after my callsThis is not acceptable for a home security systemTechs should be more readily availableThey explained that they really don't have techs in my area

Initial Business Response / [redacted] (1000, 5, 2014/08/08) */ To: [redacted] & A [redacted] Subject: Balance of Account Date: 8/8/ No monies are owed by the customer Thank you, [redacted] Customer Care Supervisor

Initial Business Response / [redacted] (1000, 5, 2014/07/01) */ Acct XXXXXXX Customer: [redacted] In regards to customer XXXXXXX, our record indicates the following: SAFE Security agrees with the customer and will process a refund in the amount of $ SAFE Security sent this customer a one month free monitoring certificate to apologize for the inconvenience and misunderstanding SAFE Security is always looking for ways to improve our customer service and do hope we can restore your faith in us Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time if you have any further questions Thank you, [redacted] Customer Care Manager

Initial Business Response / [redacted] (1000, 5, 2015/04/30) */ In regards to customer XXXXXXX, our record indicates the following: · On May 3, [redacted] signed a contract with Pinnacle Security, LLC, for the initial term of months [redacted] renewed the contract April 7, XXXXXX This agreement automatically renews for successive one (1) year to year renewal terms, unless cancelled by either party in writing no less thandays prior to the end of the their current term · SAFE Security will not honor [redacted] 's request to cancel · SAFE Security has yet to receive [redacted] 's cancellation letter · Spoke with Kristacia Heyward 04/29/who stated that she will not make payments on the account · SAFE Security goal is to resolve your concern in a timely matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have mailed the company a letter of cancelation several times beginning at the end of December and in JanuaryI have a copy of one of the emailsOn April 30th I faxed the company a copy of my letter of cancellation that I sent in after speaking with a representative to the company Final Business Response / [redacted] (4000, 9, 2015/05/06) */ In regards to customer XXXXXXX, our record indicates the following: [redacted] On May 3, [redacted] signed a contract with Pinnacle Security, LLC, for the initial term of months [redacted] renewed the contract April 7, XXXXXXThis agreement automatically renews for successive one (1) year to year renewal terms, unless cancelled by either party in writing no less thandays prior to the end of the their current term [redacted] SAFE Security will not honor [redacted] 's request to cancel [redacted] SAFE Security has yet to receive [redacted] 's cancellation letter [redacted] SAFE Security record show that attempts to reach Ms [redacted] on Dec 18th, 19th, 22nd, 23rd, 26th and 29th, when customer stated that she had acquired service with another service provider [redacted] SAFE Security records show that [redacted] called in on 12/12/(Friday) requesting service and Tech Force Service Dealer was dispatched 12/16/(Tuesday) [redacted] did not respond to calls and did not call back until 12/29/to cancel service [redacted] Spoke with [redacted] 04/28/who stated that she will not make payments on the account [redacted] SAFE Security goal is to resolve your concern in a timely matter Final Consumer Response / [redacted] (4200, 11, 2015/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have emailed the company a cancelation letterI have also faxed a cancelation letterMy cell phone records do not show any calls from this companyI also have a confirmation that the fax was sent I am not satisfied with this company They are lying

Initial Business Response / [redacted] (1000, 5, 2014/08/15) */ Date: August 13, Revdex.com Response: [redacted] - Case# XXXXXXXX Re: [redacted] - Customer # XXXXXXX SAFE Security acquired (purchased) the security agreement from Pinnacle Security on 3/8/ Contract Terms: 05/2008, months, auto renewal annually, unless cancelled in writing no less than days prior to end of the contract termContract expires 5/31/ On 5/19/customer contacted SAFE Security to pay the balance due at that time of $and requested to cancel serviceThe customer was advised to send in a cancellation letter Per the contract agreement, SAFE Security needed to receive a cancellation letter from the customer no later than 4/30/to avoid the contract from auto renewalPlease see attached security agreement section Certain Terms and Conditions, Paragraph As of today, SAFE Security has not received a cancellation letter from the customer To proceed with the customer's request to cancel service, the customer must send a signed cancellation letter to SAFE Security by either way of communication below: Email: [redacted] @safesecurity.com (scanned copy of cancellation letter w/signature) Fax# (XXX) XXX-XXXX As a courtesy once the cancellation letter is received, SAFE Security will honor the cancellation letter with the effective date of 5/31/ The cancellation process may take up two billing cycles to be completed, so please disregard invoices/statements you may receive during this period Until such time cancellation letter is received, the customer will held to the contract terms Thank you [redacted] Collection Manager Safe Security Tel: XXXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have the email with the attached document that was sent to [redacted] who apparently does not work there any more, and we were told there has been many complaints against [redacted] We were conversing with [redacted] who was giving us the run aroundHe first told us we were all set when we told him over the phone in April "that we wanted to cancel"Then we received another bill and that is when he told us we needed to send in a letter, and so we did email that letter(which we do have a copy of along with the email) So we did what we were told to doWe do not believe we should have to pay anything Final Business Response / [redacted] (4000, 9, 2014/08/25) */ Revdex.com Response: [redacted] - Case# XXXXXXXX Re: [redacted] - Customer # XXXXXXX SAFE Security is responding to your Revdex.com rebuttal dated 8/18/ SAFE Security acquired (purchased) the security agreement from Pinnacle Security on 3/8/ Contract Terms: 05/2008, months, auto renewal annually, unless cancelled in writing no less than days prior to end of the contract termContract expires 5/31/ On 5/19/customer contacted SAFE Security to pay the balance due at that time of $and requested to cancel serviceThe customer was advised to send in a cancellation letter Per the contract agreement, SAFE Security needed to receive a cancellation letter from the customer no later than 4/30/to avoid the contract from auto renewalPlease see attached security agreement section Certain Terms and Conditions, Paragraph On 8/18/14, SAFFE Security received a cancellation letter from the customer As a courtesy, SAFE Security will honor the cancellation letter with the effective date of 5/31/ No additional monies are due from the customer and the account has been submitted for cancellation The cancellation process may take up two billing cycles to be completed, so please disregard invoices/statements you may receive during this period Thank you [redacted] Collection Manager Safe Security Tel: XXXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ [redacted] XXXXX [redacted] Place [redacted] XXXXX Re: Account #XXXXXXX Dear Mr [redacted] : I am in receipt of your written complaint and would like to discuss how we can resolve your issue immediatelyI have carefully reviewed all notations, documentation as well as your contract and the associated contract terms associated to your SAFE account #XXXXXXXI have also included a copy of your original contract for your review Your original contract terms that went into effect as of June 29, stated an initial term of years with an automatic renewal for successive year terms, unless cancelled in writing no less than days prior to end of the contract term The following information was considered in conducting research to ensure SAFE Security is able to resolve your issue; SAFE Security records indicate that we did not receive any notification regarding a move until 7/30/SAFE Security does not have in its possession any supporting documentation indicating the agreement between Pinnacle or Castle Rock with regards to transferring service from the [redacted] XXXXX which is the address that was listed on the original contract After careful review of your account and your contract terms, SAFE Security has offered a month credit to the new address along with a contract agreement for months with all the instructions upon reviewing and agreeing to the termsSAFE Security will not be refunding $as your contract terms indicate as of June 29, 2007, an initial term of years with an automatic renewal for successive year terms, unless cancelled in writing no less than days prior to the end of the contract terms, and SAFE Security has not received any documentation until 7/30/Please refer to section 2:3-Price and Payment Terms and section 7-Testing; Use of EquipmentHowever, SAFE Security has offered to transfer over the new services at no additional cost along with offering a month credit to the new address of XXXXX [redacted] , XXXXX SAFE Security's goal is to resolve your concern in a timely matterPlease be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand all the details that they have provided, but unfortunately, the contract that you provided is not currentFrom what it appears, you have a copy of our previous contract with Pinnacle (XXXX), not our current from Castle Rock (XXXX)I understand the terms of the contract regarding automatic renewal, but that does not change the fact that I have been paying Safe for monitoring a property that doesn't have an active system The facts: 1) From the contract you provided, you can see that it was charging a Discover cardOn the new contract it was changed to our joint American ExpressI have credit card statement showing when the charges from Castle Rock started, which supports the fact that the new service was transferred to our current home 2) I have emails from Castle Rock supporting the new contract, the change of address, etc 3) If you were actually monitoring the system at Green Oaks, you would know that it is not connected at all, no power, no battery, etcWouldn't this cause a system to trigger a call if you were monitoring? 4) When our power goes out we receive emails from Safe, which again supports that their monitoring system was at some point connected to our home system There has been a chain of emails with [redacted] , all of which where Safe claims zero responsibility to this issues at hand and push them all to us Based upon the supporting facts listed above, I feel my case has significant merit and that Safe is liableThis issue is not resolved I am willing to discuss compensation terms, but I believe the facts that I have support my claim Final Business Response / [redacted] (4000, 9, 2015/09/22) */ Re: Account #XXXXXXX [redacted] , [redacted] XXXXX [redacted] , XXXXX We are in receipt of the written complaint for Account #XXXXXXX and have responded previously to this customer's complaint and offered a resolutionWe have again reviewed all notations, documentation as well as the contract and the associated contract terms associated to SAFE account #XXXXXXX The following information was considered in conducting research to ensure SAFE Security is able to resolve the issue; SAFE Security records indicate that we did not receive any notification regarding a move until 7/30/SAFE Security did not receive any notification from the customer in the form of written notification nor telephone notificationSAFE Security does not have in its possession any supporting documentation indicating the agreement between Pinnacle or Castle Rock with regards to transferring service from the [redacted] , [redacted] , [redacted] XXXXX which is the address that was listed on the original contractThe current contract reflects an address of [redacted] , [redacted] , [redacted] XXXXX, and this is the one SAFE abides by unless the customer notifies usWe did not receive any notification regarding a move until 7/30/Please also reference section 2:3-Price and Payment Terms and section 7-Testing; Use of Equipment After careful review of the account and the contract terms, SAFE Security has offered a month credit to the new address along with a contract agreement for months with all the instructions upon reviewing and agreeing to the termsSAFE Security will not be refunding $as the contract terms indicate as of June 29, 2007, an initial term of years with an automatic renewal for successive year terms, unless cancelled in writing no less than days prior to the end of the contract terms, and SAFE Security has not received any documentation until 7/30/2015, and SAFE SecurityHowever, SAFE Security has offered to transfer over the new services at no cost to the customer, along with offering a month credit to the new address of XXXXX Hanover Woods Place, [redacted] , **, XXXXX SAFE Security's goal is to resolve this concern in a timely matterPlease be advised, SAFE Security has taken action on this complaint and offered a resolution in order to resolve this matter Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time Sincerely, SAFE Security Final Consumer Response / [redacted] (4200, 13, 2015/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have provided sufficient detail to support my claim in multiple aspectsThey still have not addressed the comment related to monitoring of my old address and how their system had no idea it wasn't activeCould that not be a potential intruder? They said its my responsibility to check the system every days for functionalityI have been doing that at my current home and it wasn't even being monitored! They are standing behind a contract that is not current/valid for which I have supporting documentation to prove thatThe arguments that they have provided are insufficient compared to my factsThey are only restating contractual terms and have admitted to zero fault in this situationTheir resolution is by no means acceptableI would like to and will be escalating this issue further

Initial Business Response / [redacted] (1000, 5, 2014/04/23) */ We will reach out to the customer again to try to facilitate a solutionThe video cameras were installed by a third party, and was not part of the contract we have on file Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) To this day I have not received any type of written offer regarding the new price from the company, at the moment I'm still waiting for solution from the company regarding the services that they provide me Final Business Response / [redacted] (4000, 9, 2014/05/16) */ SAFE has agreed to the contract terms of months at a rate of for Mr [redacted] SAFE is currently attempting to get in contact with him and will send him a new month agreement

Initial Business Response / [redacted] (1000, 5, 2014/08/25) */ Date: August 22, Revdex.com Response: [redacted] - Case# XXXXXXXX Re: [redacted] - Customer # XXXXXXX SAFE Security acquired (purchased) the security agreement from Pinnacle Security on 2/4/ Contract Terms: 07/2009, 3years, auto renewal monthly, unless cancelled in writing no less than days prior to end of the contract term On 2/24/14, customer contacted SAFE Security and stated that he sent a cancellation letter a year agoCustomer was advised at that time, the SAFE Security has not received the cancellation letterCustomer was asked to send in fax confirmation pageCustomer stated that he did not have itCustomer was then advised to send in cancellation letter, however customer refused As of today, SAFE Security has not received a cancellation letter from the customer On 12/23/13, customer contracted SAFE Security and stated that he sent a cancellation letter the prior monthCustomer was advised to send proof to SAFE Security that the cancellation letter was sent in November as SAFE Security did not have a cancellation letter on file for the customer On 3/13/14, the account was cancelled for non- payment On 4/4/14, the account was sent to Collection Agency Hillcrest, Davidson and Associates To resolve this issue the customer must the balance of contract payment in the amount of $to Hillcrest Davidson and Associates Until such time balance of contract payment is received by Hillcrest, Davidson and Associates, customer will be held to the contract terms Thank you [redacted] Collection Manager Safe Security Tel: XXXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) There are inaccuracies in the summary provided by Safe SecurityFirst, I sent the letter attached to this complaint on 3/20/Second, I did not say on 12/23/that I sent the letter the prior monthI only ever claimed to send the letter on 3/20/The letter was sent on the date that I sent itI will not send it again because that implies that I never sent itThe alarm system has not been activated since March of 2013, so Safe Security has provided no service other than illegitimate harassment since thenIt is ridiculous to expect a customer to pay for inactive service that we cancelled per instructions on 3/20/A company with policies like this should not be allowed to continue business without repercussions Final Business Response / [redacted] (4000, 9, 2014/08/29) */ Date: August 29, Revdex.com Response: [redacted] - Case# XXXXXXXX Re: [redacted] - Customer # XXXXXXX SAFE Security is responding to your rebuttal response dated 8/26/ In reviewing the transferred account documentation from Pinnacle, there are no notes from Pinnacle Security stating a cancellation letter was received from the customer SAFE Security is standing by its original response dated 8/25/ SAFE Security acquired (purchased) the security agreement from Pinnacle Security on 2/4/ Contract Terms: 07/2009, 3years, auto renewal monthly, unless cancelled in writing no less than days prior to end of the contract term On 12/23/13, customer contracted SAFE Security and stated that he sent a cancellation letter the prior monthCustomer was advised to send proof to SAFE Security that the cancellation letter was sent in November as SAFE Security did not have a cancellation letter on file for the customer\ On 2/24/14, customer contacted SAFE Security and stated that he sent a cancellation letter a year agoCustomer was advised at that time, the SAFE Security has not received the cancellation letterCustomer was asked to send in fax confirmation pageCustomer stated that he did not have itCustomer was then advised to send in cancellation letter, however customer refused On 3/13/14, the account was cancelled for non- payment On 4/4/14, the account was sent to Collection Agency Hillcrest, Davidson and Associates As of today, SAFE Security has not received a cancellation letter from the customer To resolve this issue the customer must the balance of contract payment in the amount of $to Hillcrest Davidson and Associates Until such time balance of contract payment is received by Hillcrest, Davidson and Associates, customer will be held to the contract terms Thank you [redacted] Collection Manager Safe Security Tel: XXXX-XXX-XXXX Final Consumer Response / [redacted] (4200, 13, 2014/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Safe Security provided no service after the cancellation date of 3/20/and therefore it is both unethical and illogical to suggest that I as the customer owe them any money after this pointI do not accept Safe Security's responseSuch business practices should not be sanctioned by the Revdex.com

Initial Business Response / [redacted] (1000, 5, 2014/09/02) */ SAFE Security received this customer's signed written request on August 21, to cancel their SAFE Security account XXXXXXX SAFE Security will honor this request and process the cancellation effective August SAFE Security had taken $on August 6, as payment for September On August 25, 2014, Customer revoked authorization of the on-line payment of $Therefore no refund is due Please feel free to contact us at XXXX-XXX-XXXX Monday through Friday, 6:00AM to 5:00PM Pacific Time, if you have any further questions Thank you, [redacted] Customer Care Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/09/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the final response because I am not willin to spend an additonal second of my life fighting for a service I never received

Initial Business Response / [redacted] (1000, 5, 2015/12/03) */ SAFE Security is responding to your Revdex.com complaint dated 11/23/ SAFE Security has reviewed your account in reference to the disputed invoice dated 7/22/15, invoice# XXXXXXXX in the amount of $ The customer does not owe this invoice A credit has been submitted on your account for this invoice Please disregard any delinquent notices that you may receive regarding this invoice SAFE Security apologies for any inconvenience regarding this matter Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have been with Safe Security more than years communication was lacking on their partI accept this apology and the credit on my accountNo past due bill

Initial Business Response / [redacted] (1000, *, 2016/01/06) */ We are in receipt of the written complaint regarding account # [redacted] and have listed our response below to address the statements within the complaint and provided our resolution We have carefully reviewed all notations, documentation as well as the contract associated to this SAFE account We have reviewed all notations, conversations and correspondence reflective of the account historyOn June 3rd, at 10:31am PST, you advised a supervisor, [redacted] , "I do not want to cancel with SAFEI wanted to cancel with [redacted] ." Therefore, we did not cancel your account as you advised that you "did not want to cancel with SAFE" and as a result will not be able to refund the payments that were deducted from August thru December 201* We will go ahead and use your most recent correspondence that we received from the Revdex.com as a letter serving as your cancellation noticeThis is to confirm that we are cancelling the account effective immediately SAFE Security's goal is to resolve customer concerns in a timely matter Please feel free to contact us at (800) [redacted] Monday through Friday, 6:AM to 6:PM, Pacific Time Sincerely, SAFE Security PO Box [redacted] San [redacted] , CA [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The service provider " [redacted] " was aguired by SAFE Security (Date unknown)My Father ( [redacted] Years old) had no knowledge of this company acquisitionAgain, I feel the company "SAFE Security" has taken advantage of the elderly and should take the lead to correct the issue at hand It will be acceptable to resolve this issue if *0% ($320.00) is returned to my Father Final Business Response / [redacted] (4000, 1*, 2016/01/19) */ We are in receipt of the written complaint regarding account # [redacted] and have listed our response below to address the statements within the complaint and provided our resolution We have carefully reviewed all notations, documentation as well as the contract associated to this SAFE accountWe stand by our previous response and have listed the reasons why below We have reviewed all notations, conversations and correspondence reflective of the account historyOn June 3rd, at 10:31am PST, you advised a supervisor, [redacted] , "I do not want to cancel with SAFEI wanted to cancel with [redacted] ." Therefore, we did not cancel your account as you advised that you "did not want to cancel with SAFE" and as a result will not be able to refund the payments that were deducted from August thru December 201* We went ahead and used the correspondence that we received from the Revdex.com in January as a letter serving as your written cancellation noticeThis is to confirm that we have cancelled this account effective as of January SAFE Security's goal is to resolve customer concerns in a timely matter Please feel free to contact us at (800) [redacted] Monday through Friday, 6:AM to 6:PM, Pacific Time Sincerely, SAFE Security PO Box [redacted] San [redacted] , CA [redacted] Final Consumer Response / [redacted] (4200, 17, 2016/01/2*) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with SAFE Security's responseI will request no further action by the Revdex.com on this subject matter

[redacted] Re: Account # [redacted] We are in receipt of the written complaint regarding account # [redacted] and have listed our response below to address the statements within the complaint and provided our resolution We have carefully reviewed all notations, documentation as well as the contract associated to this SAFE accountThis is the results of our investigation: [redacted] is in the initial terms of the 36month contract that was signed in [redacted] [redacted] SAFE Security is working with [redacted] on an amicable resolution SAFE Security’s goal is to resolve customer concerns in a timely matter Sincerely, SAFE Security PO Box San Ramon, CA

Initial Business Response / [redacted] (1000, 5, 2014/02/21) */ Re: [redacted] (Revdex.com Case# [redacted] ) SAFE Customer # [redacted] To Dispute Resolution: In regards to customer [redacted] , our record indicates the following: SAFE Security agrees with cancelling account number [redacted] effective December SAFE Security will reimburse for monthly payments of $from January to March Totaling $ SAFE Security does not agree with reimbursing from June to December Customer's initial terms of their contract ended in December According to SAFE Security's monitoring record, we were receiving alarm signals for this customer's account for the dates the customer had questionedFrom June to December we identified signals were received and we would have responded if alarm had been activated Please feel free to contact us at (***) [redacted] Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Respectfully, SECURITY ALARM FINANCING ENTERPRISES, L.P [redacted] Customer Care Manager CC: [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/03/31) */ Re: [redacted] - Customer # XXXXXXX Contract Terms: 11//2008, years, auto renewal for successive like terms (Renewal Term) unless cancelled in writing no less than days prior to end of the contract termContract expiration date is 11// On 10/1/13, SAFE Security received a signed written cancellation notice from the customer A refund in the amount of $will issued and mailed to the Customer within - weeks The Customer's account is in process to cancel At this time the Customer has no further obligation to SAFE If you have any questions or need further clarification on any aspect of this situation, please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Standard Time

Initial Business Response / [redacted] (1000, 5, 2014/08/15) */ [redacted] Account Number: XXXXXXX In regards to customer XXXXXXX, our record indicates the following: On November 20, 2013, customer signed a month contract with SAFE Security MTM SecurityThe initial term ends on November 19, This contract covers customer alarm equipment which includes Lynx Touch panel including cellular radio, sensor for the front, back and garage doors, and glass break for the living room and master bedroom windowsThis contract does not include or cover any security cameras SAFE Security has been providing alarm monitoring service for this customer SAFE Security cannot provide a refund for equipment or services not covered under the contract SAFE Security is agreeable to honor the customer's request to cancel provided we received a signed written cancellation letter from the customer and that the customer pays the remaining balance of contract for the existing contract termsBalance of contract is $1, SAFE Security is also agreeable to work with the customer to renegotiate the contract terms Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you, [redacted] Customer Care Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response because when I first agreed to the services offered by the company, I was told surveillance cameras would be includedThat is the entire reason as to why I even had them installedThey claim to have no records of a notice being sent out which according to Safe Securiry, "that doesn't mean it was never sent out." In other words, I was never notified about thisI have always paid a monthly fee of $including tax and after speaking to them a third time about what they were willing to do I was offered a $discount if I stayed for another yearsThe $do not even cover the sueveillance cameras installed that I am still paying forI asked to speak to a higher authority and excuses were made as to why he could not come on the phoneI need more than $off if I'm going to be trusting this company with the security of my home and family members for years Final Consumer Response / [redacted] (3000, 13, 2014/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's been five days and I have not received a phone callI do not wish to speak to them because I don't want their services anymoreI was already told that if I wanted a cheaper price it would only be $off and that's if I extended the contract for another years which I do not want Final Business Response / [redacted] (4000, 15, 2014/09/16) */ Customer: [redacted] , [redacted] Account Number: XXXXXXX Rebuttal Response This is to confirm that SAFE Security has been in contact with this customer and is in the process of negotiating a new contract Please feel free to contact us at XXXX-XXX-XXXX Monday through Friday, 6:00AM to 5:00PM Pacific Time, if you have any further questions Thank you, [redacted] Customer Care Manager

Initial Business Response / [redacted] (1000, 5, 2015/01/13) */ In regards to customer XXXXXXX, our record indicates the following: [redacted] On June 20, [redacted] signed a contract with Pinnacle Security LLC, for the initial term of monthsThis agreement automatically renews for successive one (1) month renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term [redacted] SAFE Security received an written notification from Mr [redacted] requesting to cancel on 5/27/ [redacted] Mr [redacted] account had been sent to ICS collections Agency for a non-payment for the following months of March, April, May and June in the amount of $ SAFE Security has contacted the ICS Collection Agency to advise that your account has not been deem satisfied, all collection efforts will continue until the amount above is paid in full Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you, [redacted] Premier Supervisor