SAFE Security

Initial Business Response /* (1000, 5, 2014/11/20) */
Customer: *** ***
In regards to customer *** *** account #XXXXXXX, we were not able to locate this account
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific
Time to advise us how our customer would like to proceed
*** ***
Customer Care Supervisor
Initial Consumer Rebuttal /* (3000, 7, 2014/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Cop out excuse to say no account exist
Final Consumer Response /* (4200, 11, 2014/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That's the address of the original contractTry XXXXX highway Not like you have many other customers in Louisiana or the area since they have been banned by the fire MarshallAlso residing in the residence is *** *** Could be listed under either name
Final Business Response /* (4000, 13, 2015/01/28) */
Account Number: XXXXXXX
Customer: *** ***
In regards to customer *** *** account #XXXXXXX, we are not able to assist further with this inquiry this is not our account
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
*** ***
Customer Care Supervisor

Initial Business Response /* (1000, 5, 2014/10/16) */
Account Number: XXXXXXX
Customer: *** ***
In regards to customer XXXXXXX, our record indicate the following:
On July 2, 2013, Mrs*** signed a contract with Alarm Billiken Technology LLC, for the initial term of
monthsThe initial term ends on July 2, This agreement will automatically renew for successive one (1) year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the then current term
SAFE Security has reviewed the work order from 9/10/If Mrs*** gives SAFE Security authorization to send out another technician SAFE Security is willing to waive the trip charge at no cost
If Mrs*** request to cancel service she would need to notify SAFE Security in writing day prior to the cancellation date of the initial term
SAFE Security will honor Mrs*** request to cancel provided she send us a signed written cancellation letter and he pay the remaining balance of contract in the amount of $
SAFE Security goal is to resolve your issue in a timely matter
Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
*** ***
Premier Supervisor
Initial Consumer Rebuttal /* (3000, 7, 2014/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Per my original complaintI have had their technicians come out MULTIPLE timesPlease reference your notes on my accountDid you read my full complaint? I have been struggling with your service since JUNEI HAVE NOT had a fully functioning system since JUNE.The issue has not been resolvedAs I have stated my alarm system has been bdizedI no longer have my original 'wired' alarm systemSend me a copy of the contract that I have signedThis is a BREACH OF CONTRACT on your part!!! I will not pay for service that is not working and equipment that has been damaged due to your incompetent technician
Final Business Response /* (4000, 9, 2014/10/31) */
Account Number: XXXXXXX
Customer: *** ***
In regards to customer XXXXXXX, our record indicates the following:
Responding to Customer Rebuttal:
SAFE Security has sent by mail a copy of Mrs*** contract as of 10/29/Please allow to days U.S mail time
If Mrs*** request to cancel service she would need to notify SAFE Security in writing day prior to the cancellation date of the initial term
SAFE Security will honor Mrs*** request to cancel provided she send us a signed written cancellation letter and she pay the remaining balance of contract in the amount of $
Otherwise SAFE Security has reviewed the work order from 9/10/If Mrs*** gives SAFE Security authorization to send out another technician SAFE Security is willing to waive the trip charge at no cost
After carefully reviewing all documentation in your file, SAFE Security has decided to hold you to terms until 7/2/, unless Mrs*** pays the balance of contract
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you
***
Premier Supervisor
Final Consumer Response /* (2000, 11, 2014/11/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If Safe Security can send out another technician with the guarantee that:
My system will be restored to the original 'wired' designThe wireless senors which are stuck on my doors will be removed and back to the original wired senorsI will not be charged for the months of September and October due to the faulty wireless sensors that were installed by your technicians

I cancelled my contract, they requested an email stating my cancellation, I wrote the email and kept it for my recordsNow they keep calling saying I owe them moneyDo NOT use this companyTheir customer service is nonexistent, their "business" practices are reprehensible

Initial Business Response /* (1000, 5, 2014/04/29) */
Revdex.com Response: *** *** - Case# XXXXXXXX
Re: *** *** - Customer # XXXXXXX
Contract Terms: 07/2008, years, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days prior to end of
the contract termContract expiration date is 07/31/(Please see attached security contract agreement)
SAFE Security acquired the security agreement from Security Alarm Group LLC on 7/8/
On 9/20/12, customer contacted SAFE Security to cancel serviceCustomer stated that she had lost her house to the bankCustomer was advised that a cancellation letter needed to be received by 6/30/
On 11/18/13, customer contacted SAFE SecurityCustomer stated that she faxed a cancellation letter on 11/1/and inquired if it had been receivedCustomer was upset and stated would resend cancellation letter
On 12/2/13, a cancellation letter was received from the customer
Per the contract terms, a written cancellation letter needed to be received from the customer no less than prior to the end of the contract termThe original expiration date of the contract was on 7/31/Verbal cancellation requests over the phone are not acceptedPlease see part of Alarm Installation & Monitoring Services Agreement and Retail Installment Agreement, paragraph 3; Renewal Term
The contract auto renewed for another year until 7/31/and the monthly monitoring services of $continued to be deducted each month from the customer's bank account
The customer signed the contract indicating that she understood the terms and conditions of the contract
A refund will not be sent to the customer
To resolve this issue, the customer will need to send a balance of contract payment in the amount of $Once the payment is received, the account will be submitted for cancellation
It may take up to two billing cycles for the cancellation process to be completedPlease disregard any invoices/statements you may receive during this period
Until the balance of contract payment is received, the customer will be held to the contract terms
Thank you
*** ***
Collection Manager
Safe Security
Tel: XXXX-XXX-XXXX
Consumer Response /* (3000, 12, 2014/09/04) */
I am still being contacted by email monthly with more service feesThe balance continues to grow
I have not heard from Safe Security or the Revdex.com about resolution
Thank you,
*** ***
Business Response /* (4000, 14, 2014/09/10) */
Date: September 9,
Revdex.com Response: *** *** - Case# XXXXXXXX
Re: *** *** - Customer # XXXXXXX
SAFE Security is responding to the customer's rebuttal dated 9/4/
SAFE Security stands by its original response sent to the Revdex.com dated 4/29/Please see below
Contract Terms: 07/2008, years, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract termContract expiration date is 07/31/(Please see attached security contract agreement)
SAFE Security acquired the security agreement from Security Alarm Group LLC on 7/8/
On 9/20/12, customer contacted SAFE Security to cancel serviceCustomer stated that she had lost her house to the bankCustomer was advised that a cancellation letter needed to be received by 6/30/
On 11/18/13, customer contacted SAFE SecurityCustomer stated that she faxed a cancellation letter on 11/1/and inquired if it had been receivedCustomer was upset and stated would resend cancellation letter
On 12/2/13, a cancellation letter was received from the customer
Per the contract terms, a written cancellation letter needed to be received from the customer no less than prior to the end of the contract termThe original expiration date of the contract was on 7/31/Verbal cancellation requests over the phone are not acceptedPlease see part of Alarm Installation & Monitoring Services Agreement and Retail Installment Agreement, paragraph 3; Renewal Term
The contract auto renewed for another year until 7/31/and the monthly monitoring services of $were deducted from the customer's bank account through 12/31/13, as the customer then revoked authorization for payments
The customer signed the contract indicating that she understood the terms and conditions of the contract
A refund will not be sent to the customer
To resolve this issue, the customer will need to send a balance of contract payment in the amount of $Once the payment is received, the account will be submitted for cancellation
It may take up to two billing cycles for the cancellation process to be completedPlease disregard any invoices/statements you may receive during this period
Until the balance of contract payment is received, the customer will be held to the contract terms
Thank you
*** ***
Collection Manager
Consumer Response /* (3000, 18, 2014/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The contract I had was issued by Vanguard Security of Modesto and assigned to Security AlarmGroup LLC in July
I have no contract with any Safe Security name on it yet I completed my five yearsIn when I called I was instructed to contact Safe Security after July to discontinue my serviceNothing was ever said about an automatic year extensionAs well, it was not their service representative who sold me this service in so they cannot claim I was adequately informed about the contract automatically renewingI was not adequately informed when I called in
I cancelled my service in November via fax and have a confirmation and they have agreed that I cancelled itI called and confirmed that it was received - I was very thorough about calling the next day to confirm that they received my faxThey are incorrect to say that it was only verbally
Here it is, September and they again renewed my contract for an additional year even though I wrote to them and they confirmed in their response in the Revdex.com complaint that I cancelled my contract
I will continue to dispute this matterI should not be receiving bills for continued service since I cancelled my service November in writing
Business Response /* (4000, 20, 2014/10/06) */
SAFE Security is currently reviewing this and will respond accordingly
Regards,
SAFE Security
Business Response /* (4000, 23, 2014/10/09) */
Revdex.com Response: *** *** - Case# XXXXXXXX
Re: *** *** - Customer # XXXXXXX
SAFE Security is responding to the customer's rebuttal dated 10/6/
SAFE Security stands by its original responses sent to the Revdex.com dated 4/29/14.and 9/9/
Contract Terms: 07/2008, years, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract termContract expiration date is 07/31/(Please see attached security contract agreement)
SAFE Security acquired the security agreement from Security Alarm Group LLC on 7/8/
Customer is disputing having a contract with SAFE Security
Please see attached Alarm Installation & Monitoring Services Agreement and Retail Installment Security Agreement:
Part of 2, Page 1, Paragraph 8; Assignment and Subcontractors:
We may transfer or assign the Monitoring Agreement to any other alarm company without notice to you
Part of Page 2, Paragraph 7; Assignment:
We may assign the Finance Agreement and any rights under this Finance Agreement without your consent, and the Assignee is entitled to all of our rights under the Finance Agreement
When a party to a contract "assigns" the contract to someone else, it means that party, known as the "assignor" (Security Alarm Group LLC), has transferred its rights under the contract to someone else, known as the "assignee" (SAFE Security, LP), and also has delegated its obligations to the assignee
Under U.Slaw, most contract rights are freely assignable, and most contract duties are freely delegable, unless the agreement says otherwiseThis security agreement does not state it cannot be transferable or assignable nor does it state communication be provided to customer when said contract is transferred
Customer is disputing the auto renewal terms
Please see Part of , Page 1, Paragraph 3; Renewal Term:
The initial term of this agreement start on the date of installation for the term set forth in part of this agreementThe monitoring agreement will automatically renew for successive like terms, or the maximum allowable renewal term in your state whichever is lesser term and each subsequent term, unless either party give the other party at least days written notice of cancellation prior to the renewal dateYou may not cancel during the initial term of this agreement
Customer owes balance of contract
Please see Part of 2, Page 2, Section Paragraph 17; Default and Cancellation of Service:
If you are in default for non-payment of the required monthly payments, we will send a notice to cureIf you fail to cure within the time stated on your notice, we may discontinue serviceCancellation of service for nonpayment does not reduce or terminate your remaining unpaid balanceIn the event SAG discontinues service due to your non-payment, the entire unpaid balance will be accelerated and is due and payable on written demand to usAdditionally, you must continue to make the monthly payments (1) whether or not you elect to use the System or Service , or (2) if you sell the premises where the System has been installed
Please see attached Alarm Installation & Monitoring Services Agreement and Retail Installment Security Agreement Part of 2, Section Notice to Buyer, Sentence 5:
Customer acknowledges reading this entire agreement and receiving a signed dated and completely filled -in copy on the date signed
The customer signed the contract agreeing to the terms and conditions of the security agreement
On 9/20/12, customer contacted SAFE Security to cancel serviceCustomer stated that she had lost her house to the bankCustomer was advised that a cancellation letter needed to be received by 6/30/
On 11/18/13, customer contacted SAFE SecurityCustomer stated that she faxed a cancellation letter on 11/1/and inquired if it had been receivedCustomer was upset and stated would resend cancellation letter
On 12/2/13, a cancellation letter was received from the customer
Per the contract terms, a written cancellation letter needed to be received from the customer no less than prior to the end of the contract termThe original expiration date of the contract was on 7/31/Verbal cancellation requests over the phone are not acceptedPlease see part of Alarm Installation & Monitoring Services Agreement and Retail Installment Agreement, paragraph 3; Renewal Term
The contract auto renewed for another year until 7/31/and the monthly monitoring services of $were deducted from the customer's bank account through 12/31/13, as the customer then revoked authorization for payments
To resolve this issue, the customer will need to send a balance of contract payment in the amount of $Once the payment is received, the account will be submitted for cancellation
It may take up to two billing cycles for the cancellation process to be completedPlease disregard any invoices/statements you may receive during this period
Until the balance of contract payment is received, the customer will be held to the contract terms
Thank you
*** ***
Collection Manager
Consumer Response /* (3000, 27, 2014/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated before, I contacted Safe Security many months before to end my contract and they have record of my attempt to cancelAt that time, nothing was said about an auto-renewal and since they purchased by contract from another company, none of their employees nor did this company make any effort to REASONABLY NOTIFY me that this would occurThat is California law
I do not accept their "offer" as their position has not changed
Business Response /* (4000, 29, 2014/10/23) */
Re: *** *** - Customer # XXXXXXX
SAFE Security is responding to the customer's rebuttal dated 10/20/
The security contract agreement does not state that the security company is responsible for reminding the customer about the terms, conditions and/or requirements of the auto renewal clause of the contract agreement, therefore the security company cannot be held liable if the customer fails to adhere to the terms of the signed contract security agreement
The customer signed the contract agreeing to the terms and conditions of the security agreement
SAFE Security stands by its original responses sent to the Revdex.com dated 4/29/14, 9/9/and 10/7/
Contract Terms: 07/2008, years, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract termContract expiration date is 07/31/(Please see attached security contract agreement)
SAFE Security acquired the security agreement from Security Alarm Group LLC on 7/8/
Customer is disputing having a contract with SAFE Security
Please see attached Alarm Installation & Monitoring Services Agreement and Retail Installment Security Agreement:
Part of 2, Page 1, Paragraph 8; Assignment and Subcontractors:
We may transfer or assign the Monitoring Agreement to any other alarm company without notice to you
Part of Page 2, Paragraph 7; Assignment:
We may assign the Finance Agreement and any rights under this Finance Agreement without your consent, and the Assignee is entitled to all of our rights under the Finance Agreement
When a party to a contract "assigns" the contract to someone else, it means that party, known as the "assignor" (Security Alarm Group LLC), has transferred its rights under the contract to someone else, known as the "assignee" (SAFE Security, LP), and also has delegated its obligations to the assignee
Under U.Slaw, most contract rights are freely assignable, and most contract duties are freely delegable, unless the agreement says otherwiseThis security agreement does not state it cannot be transferable or assignable nor does it state communication be provided to customer when said contract is transferred
Customer is disputing the auto renewal terms
Please see Part of , Page 1, Paragraph 3; Renewal Term:
The initial term of this agreement start on the date of installation for the term set forth in part of this agreementThe monitoring agreement will automatically renew for successive like terms, or the maximum allowable renewal term in your state whichever is lesser term and each subsequent term, unless either party give the other party at least days written notice of cancellation prior to the renewal dateYou may not cancel during the initial term of this agreement
Customer owes balance of contract
Please see Part of 2, Page 2, Section Paragraph 17; Default and Cancellation of Service:
If you are in default for non-payment of the required monthly payments, we will send a notice to cureIf you fail to cure within the time stated on your notice, we may discontinue serviceCancellation of service for nonpayment does not reduce or terminate your remaining unpaid balanceIn the event SAG discontinues service due to your non-payment, the entire unpaid balance will be accelerated and is due and payable on written demand to usAdditionally, you must continue to make the monthly payments (1) whether or not you elect to use the System or Service , or (2) if you sell the premises where the System has been installed
Please see attached Alarm Installation & Monitoring Services Agreement and Retail Installment Security Agreement Part of 2, Section Notice to Buyer, Sentence 5:
Customer acknowledges reading this entire agreement and receiving a signed dated and completely filled -in copy on the date signed
On 9/20/12, customer contacted SAFE Security to cancel serviceCustomer stated that she had lost her house to the bankCustomer was advised that a cancellation letter needed to be received by 6/30/
On 11/18/13, customer contacted SAFE SecurityCustomer stated that she faxed a cancellation letter on 11/1/and inquired if it had been receivedCustomer was upset and stated would resend cancellation letter
On 12/2/13, a cancellation letter was received from the customer
Per the contract terms, a written cancellation letter needed to be received from the customer no less than prior to the end of the contract termThe original expiration date of the contract was on 7/31/Verbal cancellation requests over the phone are not acceptedPlease see part of Alarm Installation & Monitoring Services Agreement and Retail Installment Agreement, paragraph 3; Renewal Term
The contract auto renewed for another year until 7/31/and the monthly monitoring services of $were deducted from the customer's bank account through 12/31/13, as the customer then revoked authorization for payments
To resolve this issue, the customer will need to send a balance of contract payment in the amount of $Once the payment is received, the account will be submitted for cancellation
It may take up to two billing cycles for the cancellation process to be completedPlease disregard any invoices/statements you may receive during this period
Until the balance of contract payment is received, the customer will be held to the contract terms
Thank you
*** ***
Collection Manager

Initial Business Response /* (1000, 10, 2014/05/16) */
Account Number: XXXXXXX
Customer: *** ***
In regards to customer XXXXXXX, our records indicate the following:
Ms*** signed a new contract to lower her rate on 9/26/for a term of
(42) months
*** *** called on 4/3/requesting service, stating her system was beeping and she was receiving signals due to tornado in her areaOn call tech tried to walk her through powering down system, but she was not able to locate her transformerTherefore she needed a tech on site
Due to a delay in service, Ms*** contacted the dealer and cancelled her appointment
Safe made several attempts to convince Ms*** to allow the tech to come out and fix her systemWe offered to credit her for the months her system was not working, but she declinedWe tried to find another dealer to service her system who could possibly get her a sooner date, but the dealer we contacted was the only one in her area
Safe Security received Ms***'s letter to cancel her service on 5/14/
Safe Security will honor Ms***'s request to cancel her service provided she pay the remaining balance of contract in the amount of $
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
*** ***
Service Dispatch Supervisor

Initial Business Response /* (1000, 5, 2014/02/26) */
Revdex.com Response: *** *** - Case# XXXXXXXX
Re: *** *** - Customer # XXXXXXX
Contract Terms: 06/2010, months, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days
prior to the then current termContract expires 12/
SAFE Security purchased the security agreement through an acquisition from Pinnacle Security LLC on 8/30/
In reviewing the customer's Revdex.com compliant, the customer attempted to cancel service prior to the contract renewal date of 12/31/
On 1/27/14, SAFE Security received a cancellation letter from the customer
No refund will be sent to the customer
As a one-time courtesy, SAFE Security will honor the cancellation letter as a day written cancellation notice with the effective date of 2/28/
The customer will be released from the contract terms and the account will be submitted for cancellation
Thank you
*** ***
Collection Manager
Safe Security
Final Consumer Response /* (2000, 11, 2014/03/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you
Final Business Response /* (4000, 9, 2014/03/05) */
Revdex.com Response: *** *** - Case# XXXXXXXX
To Dispute Resolution:
Re: *** *** - Customer # XXXXXXX
SAFE Security(r) ("SAFE") stands by our previous response
The Customer is released with a zero balance and no further contractual obligation to SAFE
SAFE considers this matter resolvedIf the Customer has any questions or needs further clarification on any aspect of the situation or agreement, please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Standard Time
Respectfully,
SECURITY ALARM FINANCING ENTERPRISES, L.P

Initial Business Response /* (1000, 5, 2014/06/06) */
THIS ACCOUNT WAS CANCELED DUE TO NON-PAYMENT AND WAS FORWARDED TO A COLLECTION AGENCYWE ARE IN THE PROCESS OF REVIEWING ALL INFORMATION ON THIS ACCOUNT, AND WILL NOTIFY THE CUSTOMER OF OUR RESOLUTION
Initial Consumer
Rebuttal /* (3000, 15, 2015/12/23) */
To whom it may concern,
This amount was put on *** record and is messing up his creditThe people in that company are scammersI , *** never declined to see the contractI asked them to email it to me so I can view itThey failed to do soThey said they would drop the amount, because their "service" was not of device to $and send me an email with that, which they also failed to doThey are untrustworthy and unprofessional peopleI need to make sure that these people don't get the pleasure of ripping people off and put it on their credit like they have my husband and IThey did not keep my home safeTheir services did not workThey failed in every aspectI need someone to please resolve this matter and have them remove that collection off of *** ***'s credit reportThey should not be able to have the pleasure to ruin people's credits on services they did not give
Thank you for your attention concerning this matter,
*** ***
Final Consumer Response /* (3000, 21, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are not trying to resolve the issueTheir employees are crooked as well as their serviceThey placed a collection on my husbands credit reportI would like to resolve this matter regardless of what I think about this companyI am still getting calls from collection agency about thisI need a letter of delition off the report from safe security in order to settle for the $that was talked about and just get this matter resolved
Final Business Response /* (4000, 23, 2016/01/13) */
I have just been informed by our collection agency that the customer has been sent Settlement in Full letters providing proof that her obligation has been satisfactorily met and her account closed with a zero dollar balance, Once on August 6th, and once on January 7th, We are amazed that the customer continues to pursue complaints stating that we are "not trying to resolve the issue"Is the customer not receiving, or perhaps understanding, these letters? There is no outstanding $to be paidThis matter has been resolved via collections two complaints ago
As of this writing, our collections agency has been reminded in writing to ensure they have 1) ceased all collections efforts, and 2) remove any credit bureau reporting on the customer's accountWe also requested that they provide a letter to the customer advising that any delinquent marks have been removed from the reporting agenciesThey remind me that neither they nor SAFE/California Security can legally or ethically provide such a letter as we do not control the credit reporting agencies, and cannot guarantee anything that they have or have not doneAll that can be provided is the Settlement in Full letters that have already been sent
We have no ability to provide any further letters or documentation on this matterThe issue is closed as a result

Initial Business Response /* (1000, 5, 2015/03/17) */
Contract Terms: 06/2010, months, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract termContract expiration date is 12/31/
SAFE Security acquired the
security agreement from Pinnacle Security LLC on 2/4/
On 12/3/14, SAFE Security contacted the customer regarding the past balance due on the accountCustomer stated that he was filing bankruptcy Chapter SAFE Security asked the customer for additional bankruptcy information, case#, date filed, name of district and attorney contact informationThe customer stated that he was driving right now and would call back
On 12/10/14, SAFE Security received a cancellation letter from the customer, but it did not include the additional bankruptcy informationIn order for SAFE Security to close the account and release the customer from the outstanding balance due, SAFE Security needed to obtain the additional bankruptcy information that was requested from the customer by SAFE Security on 12/3/
As of today, the customer still has not provided the additional bankruptcy information
As a courtesy, SAFE Security contacted the Louisiana Western District Bankruptcy Court on behalf of the customerThe Louisiana Western District Bankruptcy Court confirmed that the customer filed bankruptcy Chapter on 8/12/and provided the case#, filing district and attorney contact information
The account has now been submitted for cancellation
Please be advised that it may take up two billing cycles to complete to the cancellation processPlease disregard any invoices/statements you may receive during the cancellation period
Thank you
*** ***
Collection Manager
Safe Security
Initial Consumer Rebuttal /* (3000, 7, 2015/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company did not ask me for any informationAll they asked for was payment for services and then asked for written statement to cancel my contractThere was no contact from this company after they told me about the written request to stop or discontinue servicesAll this company had to do is call meShould they say they did all of their calls are recordedHave them give you the recording of when they call and asked for case numberI will be glad to give the Revdex.com the case number in this response and the name and number of my attorney:
ATTORNEY: *** LAW FIRM
*** *** *** AVE
***, *** XXXXX
XXX-XXX-XXXX
CASE# XX-XXXXX
This is the information I would have given them if they would ask forAs said in the comment on the complaint; the are out playing golf and that is for the rich, those who don't know better, and politicians and I do not, repeat, DO NOT fall in any of these categoriesRevdex.com can give this complaint to this company's CEO just the way I typed itShould you want to contact me or the CEO of Safe want to call me you may call me at XXX-XXX-XXXX and I would be very happy to talk with you
*** ***,U.S.A.F
Retired / Disabled
Final Business Response /* (4000, 9, 2015/03/23) */
SAFE Security is responding to your rebuttal dated 3/19/
SAFE Security is standing by its original response sent to Revdex.com on 3/17/See belowG
Contract Terms: 06/2010, months, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract termContract expiration date is 12/31/
SAFE Security acquired the security agreement from Pinnacle Security LLC on 2/4/
On 12/3/14, SAFE Security contacted the customer regarding the past balance due on the accountCustomer stated that he was filing bankruptcy Chapter SAFE Security asked the customer for additional bankruptcy information, case#, date filed, name of district and attorney contact informationThe customer stated that he was driving right now and would call back
On 12/10/14, SAFE Security received a cancellation letter from the customer, but it did not include the additional bankruptcy informationIn order for SAFE Security to close the account and release the customer from the outstanding balance due, SAFE Security needed to obtain the additional bankruptcy information that was requested from the customer by SAFE Security on 12/3/
As of today, the customer still has not provided the additional bankruptcy information
As a courtesy, SAFE Security contacted the Louisiana Western District Bankruptcy Court on behalf of the customerThe Louisiana Western District Bankruptcy Court confirmed that the customer filed bankruptcy Chapter on 8/12/and provided the case#, filing district and attorney contact information
The account has now been submitted for cancellation
Please be advised that it may take up two billing cycles to complete to the cancellation processPlease disregard any invoices/statements you may receive during the cancellation period
Thank you
*** ***
Collection Manager

Initial Business Response /* (1000, 5, 2014/12/11) */
In regards to customer XXXXXXX, our records indicate the following:
* On June Mr*** signed a month contract with PinnacleThe initial term ended on September
* On March Mr
*** signed a renewal contract with Pinnacle for monthsThis agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the then current termMr*** contract automatically renewed until September
* Mr*** sent in a letter of cancellation on December 2nd,
* Mr*** continued to make payments through November
* His December payment was not processed due to Mr*** put a stop payment
* We processed Mr*** cancellation of servicesDecision was made to process the cancellation request due to Mr*** has attempted multiple times to cancel his services and has missed the deadline this time by months
* Mr*** was once again informed to submit the cancellation letter and it was promptly received
* We will not be refunding Mr*** a refund due to the fact that he was in renewal terms for October, November and we were monitoring him and providing service
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
*** ***
Customer Service Supervisor

Initial Business Response /* (1000, 5, 2014/10/28) */
Date: October 28,
Revdex.com Response: *** *** - Case# XXXXXXXX
Re: *** *** - Customer # XXXXXXX
Contract Terms: 07/2010, months, auto renewal year s (Renewal Term) unless cancelled in writing no less than
days prior to end of the contract termContract expires 01/31/
SAFE Security acquired the security agreement from Pinnacle LLC on 2/4/
On 10/16/13, customer contacted SAFE Security and paid the balance of contract through 1/31/in the amount of $The customer was advised that a cancellation letter needed to be sent in order to complete the cancellation process
From 10/17/to 4/4/14, SAFE Security continued to try and contact the customer regarding the cancellation letterThe customer was unresponsive to messages left
On 4/5/14, SAFE Security spoke with the customer regarding her accountThe customer stated that she cancelled the account back in 10/SAFE Security explained to the customer again that in order to complete the cancellation process, the customer needed to send a cancellation letterOnce the cancellation letter is received, SAFE Security could close the account
On 6/16/14, SAFE Security still had not received a cancellation letter from the customerPer the contract terms, in order to stop the account from auto renewal, the customer must send a written notice of cancellation days prior to the end of then - current termPlease see attached Security Contract Agreement, Section Certain Terms and Conditions, Paragraph 2.3: For Services
Since a cancellation letter was not received, the auto renew clause on the contract was in effect with a new contract end of term date of 1/31/and a new balance of contract amount of $for the next months for the period of 2/1/through 1/31/
On 10/7/14, the account was placed in *** *** and Associates collection agency
On 10/25/14, a cancellation letter was received from the customer
The customer did not adhere by the terms of the security agreement regarding the timeline to send the cancellation letter in order to stop the auto renewal
However, as a courtesy, SAFE Security will acknowledge the contract terms as satisfied and no additional monies are due from the customer
SAFE Security will contact *** *** and Associates and request the account be removed from the collection agency in additional in removing any credit reporting
Thank you
*** ***
SAFE Security - Collection Manager

Initial Business Response /* (1000, 5, 2014/03/05) */
Re: ***, *** (Revdex.com Case#XXXXXXXX)
SAFE Customer #XXXXXXX
*** *** Avenue N
*** ** XXXXX
To Dispute Resolution:
In regards to customer XXXXXXX:
SAFE Security(r) ("SAFE") received the Revdex.com notification
on February 20, 2014, regarding the alarm monitoring cancellation and billing conflict
A refund in the amount of $will issued and mailed to the Customer within - weeks
The Customer's account is in process to cancel
At this time the Customer has no further obligation to SAFE
If you have any questions or need further clarification on any aspect of this situation, please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Standard Time
Respectfully,
SECURITY ALARM FINANCING ENTERPRISES, L.P
CC: ***, ***
Code:

Initial Business Response /* (1000, 5, 2014/12/03) */
We are still in the process of researching the filed complaintWe will be updating the Revdex.com soon with a response
Regards,
SAFE Security
Initial Consumer Rebuttal /* (3000, 8, 2014/12/08) */
(The consumer indicated
he/she DID NOT accept the response from the business.)
I have responded to each of SAFE Security's key assertions belowBut I can say in my years of professional work, I have not seen a more disingenuous reply to a customer inquiry/complaint
9/Customer contacted to sign contractAdvised taking over current system (Mr*** was the new home owner of a home that had an existing CSAI security system) was unwise and upgrades should be made to bring up to current performance standards as the existing system is aging and only works on traditional copper phone linesMr***, after considering this, refused to make any financial investment in the system, opting to retain system as is, where it, and subsequently signed an agreement to this effect
This is not the truthI was the one that wanted desperately to upgrade the systemIn fact when told that the system was not capable of mobile access, I almost refused to sign the contractWhen I was promised that I would receive a proposal asap, I agreed to sign the contract
(Please see email below sent from SAFE Security Rep the day after our initial meeting)
From: *** ***
To: *** ***/USA/***
Date: 09/03/XXXX XX:XX PM
Subject: Connection
______________________________
***
I think that using a SUDDENLINK phone line is the least expensive way to go right now,I know you did not want to go that route but it would solve all the problems for now ,the magic jack wont work,I under stand your wanting to move in to the 21st century,I understand that SUDDENLINK hase a promotion going on right now,Let me know
Thanks ***
9/Local Technician is on-site inspecting system and setting up for Mr*** Alarm system is functional and signals tested to our monitoring stationOther problems found with the system were repaired as a courtesy at no chargeTechnician instructed customer on system operation
This in general is trueHowever, a key element that has been left out is that I was instructed by the SAFE Security technician that I could bypass the garage door so the garage contractors could enter the garage and not set off the alarmThis turned out to be incorrect advise which directly caused the events of the next day
10/Customer and/or his contractor enter the home and trip the alarm system causing alarms multiple times due to inability to operate itWithin hours our Local Technician responds to the site, confirms correct system functionality and reinstructs customerNo charge is made for this service callCustomer during this time expresses his interest in having a system with smartphone and remote accessTech advises this would require an upgraded system as this aging system was not capable of these features
Tech advised our Sales Rep that customer needs an upgraded system
Sales Rep calls Mr*** multiple times to discuss upgrade costNo calls are returned
I was extremely frustrated reviewing the above paragraph
The primary issue which caused the alarm to be tripped as mentioned in the above response was that it did not function as advised (Garage bypass did not work, so when garage contractors entered they set off the alarm
The secondary problem was that when I called SAFE Security Dispatcher and identified myself as the owner of the property, the dispatcher said that I was not the listed owner
As to this being the first time that I requested an upgraded system, I would like to see the Sales Rep repeat this statement under oath as it is an outright lieAs described above, I requested the upgraded system before I signed the initial contract
As to being contacted by the sales rep multiple times - in every one of my six (6) calls into the service center requesting support, I repeatedly described intense frustration with not getting calls back from the Sales RepI have included the email trail below with the SAFE Security Sales Rep email response to my pleading with him to get back to me in which he apologizes in for not returning my calls as he was out of town
On Oct 14, 2014, at 2:PM, "*** ***" wrote:
***
I just got back from being out of town,I will get you an up-grade price this week
Thanks ***
From: *** *** ***@csc.com
Sent: Tuesday, October 14, XXXX XX:XX PM
To: *** ***
Subject: RE: Foll
***,
I have not heard back on this
As I told you during our initial visit in late August, I wanted to have mobile access to our cabin by the end of September !
When you combine this lack of capability with the significant problems of last week (detailed in previous email), this has been a disappointing experience to-date
*** ***
Managing Partner - Account General Manager
CSC Financial Services Practice ***@csc.com ***
From: *** ***/USA/CSC
To: *** ***
Date: 10/04/XXXX XX:XX PM
Subject: RE: Connection
***,
That is one of the open itemsThe most serious issue is that Cal Security is not calling me when the Alarm goes off-They are still calling the Fosters!
I called and was very clear with your folks on Wed regarding this and then on Thursday the alarm went off (Garage guys set it off) and no one called me until the Truckee Police Officer responded was at my house and the garage guys gave him my phone numberThis is unacceptable !!
Third issue is why did the alarm go off as I had bypassed the garage door- but that is possibly user error
We are not off to a good start with our Neighbors
Best Regards,
*** ***
Account General Manager
CSC Financial Services Practice ***@csc.com ***
*** *** wrote:
=======================
To: *** ***/USA/***
From: *** ***
Date: "10-03-2014" "12:23PM"
Subject: RE: Connection
=======================
***
I think *** took care of this ( overhead garage door alarm ) I will be out of town for a few days when I get back I will put get a proposal to you
Thanks ***
This message (and any associated files) is intended only for the use of the individual or entity to which it is addressed and may contain information that is confidential, subject to copyright or constitutes a trade secretIf you are not the intended recipient you are hereby notified that any dissemination, copying or distribution of this message, or files associated with this message, is strictly prohibitedIf you have received this message in error, please notify us immediately by replying to the message and deleting it from your computerMessages sent to and from us may be monitored
Internet communications cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain virusesTherefore, we do not accept responsibility for any errors or omissions that are present in this message, or any attachment, that have arisen as a result of e-mail transmissionIf verification is required, please request a hard-copy versionAny views or opinions presented are solely those of the author and do not necessarily represent those of the company
________________________________
From: *** *** ***@csc.com
Sent: Friday, October 03, XXXX X:XX AM
To: *** ***
Subject: Re: Connection
***,
Please call me asap, it is crazy what is going on with the alarm system !
Best Regards,
*** ***
Managing Partner - Account General Manager
CSC Financial Services Practice ***@csc.com ***
Final Business Response /* (4000, 10, 2014/12/18) */
We stand by our original positionAs detailed in our complaint response, this customer signed our year contract to take over the existing system "as is, where is", and without any extra upgrades or bells and whistlesWe fulfilled this agreement by placing this system into service and monitored his home as contractedMr*** subsequently (and as an unrelated transaction) requested pricing on upgrades, which was provided in writing to him
While we have, and do again, apologize for the tardiness of entering the call list, his home was functionally monitored as stipulated under the signed agreementWe are willing to offer three month's monitoring credit to compensate the Longs for their inconvenience, however the home was fully monitored at all times
We stand ready, as we have from the outset, to assist the *** with any needs they have with their alarm system, including monitoring, repairs, or additional upgrades
*** ***
Vice President
Final Consumer Response /* (4200, 15, 2014/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We would like to provide an additional response to SAFE Security's final assertions and how they are contradicted by the evidence provided
ACCORDING TO MR DEMLER - SAFE Security VP, We stand by our original positionAs detailed in our complaint response, this customer signed our year contract to take over the existing system "as is, where is", and without any extra upgrades or bells and whistlesWe fulfilled this agreement by placing this system into service and monitored his home as contractedMr*** subsequently (and as an unrelated transaction) requested pricing on upgrades, which was provided in writing to him
Both of Mr*** statements above are contradicted by the facts provided
1) Although the home was being monitored it was not being monitored for us as the clientThis became clear when a problem arose, it was the previous owners which were contacted and in effect we were not protected
If this is Mr *** definition of fulfilling their contract around monitoring a >$1M vacation property, then we believe that there are probably more significant issues with the company's service model
2)We previously provided a copy of the email reply from the SAFE Security Rep which he sent the day after our contract sessionIn the email he clearly recognizes that we were not satisfied with the existing equipment and how it was inferior to the alarm at our previous cabin
We were promised a proposal for the upgrade immediately and did not receive for over two months and only then after we cancelled our service
We have never filed a complaint against any vendor, contractor or service provider !
We would think that the Revdex.com would be very concerned that a supposed highly-rated business had such a low bar of performance in that SAFE Security believe that the services provided in this instance "fulfilled this agreement by placing this system into service and monitored his home as contracted"
Based upon our continued belief that SAFE Security did not fulfill their end of the contract and that their customer service continues to not meet our expectations and quite frankly that which we have received with other Security Providers, (Bay Alarm, ADT, etc.) - we request that the Revdex.com continue to assist us in the mutual cancellation of this Contract
Sincerely,
*** and *** ***

Initial Business Response /* (1000, 5, 2015/10/19) */
Revdex.com Response: *** *** - Case# XXXXXXXX
Re: *** *** - Customer # XXXXXXX
SAFE Security acquired the security contract agreement from Pinnacle Security on 2/4/
Original Contract Terms: 12/10, months, auto renewal
for successive 1year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract term(Please see attached original contract agreement)
Please see attached security agreement Page 1, Paragraph Certain Terms and Conditions, Section 2.3, Sentence 2:
This agreement shall automatically renew for successive year renewal terms unless cancelled by either party in writing no less than days prior to the end of the then-current term
A cancellation letter needed to be received by 06/15/15, in order for the original contract term not to auto renew which was scheduled to expire on 06/30/Since a cancellation letter was not received, the account automatically renewed for year with a new expiration date of 06/30/
On 7/10/15, SAFE Security received a cancellation letter from the customer
Although the cancellation letter was received after 6/15/15, as a courtesy SAFE Security will acknowledge that the customer did attempt to cancel service and will not be held to the auto renewal terms
The account has been submitted for cancellation
Please be advised that you may continue to receive invoices as it may take up to two billing cycles to complete the cancellation process
Initial Consumer Rebuttal /* (3000, 7, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from SAFE does not clearly state that I will not be liable for monthly service fees from 7/10/to 10/15/While I find it very unlikely that a cancellation letter dated June 8,took over weeks to process through the US Mail system, I will concede that July is the date of official cancellationAlso, will I be charged for the one or two billing cycles it takes SAFE to complete the cancellation process? Also, based on past experience, how will I contact SAFE if cancellation does not occur as stated in their response? It is obvious they have a staffing shortage of some sort due to the number of phone calls that were not returned to the customer
Final Business Response /* (4000, 9, 2015/11/03) */
Revdex.com Response: *** *** - Case# XXXXXXXX
Re: *** *** - Customer # XXXXXXX
SAFE Security is responding to your rebuttal dated 10/23/
SAFE Security is standing by its original response sent to Revdex.com regarding your account dated 10/19/
No additional charges will accrue and no monies are due from the customer
SAFE Security acquired the security contract agreement from Pinnacle Security on 2/4/
Original Contract Terms: 12/10, months, auto renewal for successive 1year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract term(Please see attached original contract agreement)
Please see attached security agreement Page 1, Paragraph Certain Terms and Conditions, Section 2.3, Sentence 2:
This agreement shall automatically renew for successive year renewal terms unless cancelled by either party in writing no less than days prior to the end of the then-current term
A cancellation letter needed to be received by 06/15/15, in order for the original contract term not to auto renew which was scheduled to expire on 06/30/Since a cancellation letter was not received, the account automatically renewed for year with a new expiration date of 06/30/
On 7/10/15, SAFE Security received a cancellation letter from the customer
Although the cancellation letter was received after 6/15/15, as a courtesy SAFE Security will acknowledge that the customer did attempt to cancel service and will not be held to the auto renewal terms
The account has been submitted for cancellation
Please be advised that you may continue to receive invoices as it may take up to two billing cycles to complete the cancellation process
Final Consumer Response /* (2000, 11, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the clear response from SAFE and am satisfied with their action to correct the current issue

Initial Business Response /* (1000, 5, 2014/12/16) */
Account Number: XXXXXXX
Customer: *** ***
In regards to customer XXXXXXX, our record indicates the following:
* SAFE Security has not received a written notification from Mrs*** requesting to
cancel
* SAFE Security will honor Mrs*** request to cancel provided she send us a cancellation letter requesting to cancel
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
Bianca Mathews
Premier Supervisor
Initial Consumer Rebuttal /* (3000, 7, 2014/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On December 21, I sent the company the letter they asked for: a written letter-request to cancel a new 3-year contract without any financial penaltyI will honor the original contract which expires June
Final Business Response /* (4000, 9, 2015/01/02) */
In regards to customer XXXXXXX, our record indicates the following:
* SAFE Security will honor Mrs*** request to cancel effective 6/
* SAFE Security received Mrs*** cancellation letter on 12/30/
Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
Bianca Mathews
Premier Supervisor
Final Consumer Response /* (4200, 11, 2015/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi,
I am almost satisfied with the proposed resolutionI only need their written statement about no additional financial obligation on our part after 6/8/
On JanI sent this email to the customer service: "
My account # is XXXXXXXFrom Revdex.com, I received the message that you have agreed to honor our original contract that expires on 6/8/without any financial obligations on our side after that datePlease confirm this message ASAP so that I could inform Revdex.com about the resolution of our issueThanks."
I did not get any reply
I called on Jan14, MrsMathews (whose signature on the business response, was not available for a conversationI asked for her office extension or business email, and was told that the operator was not allowed to give me this informationInstead, I was given an email address of the operator and she promised to forward my message to MrsMathews
As I did not get a reply, I called again next day and MrsMathews was not availableThe operator, Page, gave me a fax # and told me that I need to fax a cancellation note to MrsMathewsI told her that my note has been already received, but she told me that I need to fax a note as "she was trying to help me"I am going to fax the same note again tomorrow, 1/
I just want a clarification from the business in a written form that by honoring my original contract which expires on 6/8/2015, there will be no additional financial charges
Thanks

Initial Business Response /* (1000, 5, 2014/07/01) */
Account Number: XXXXXXX
Customer: *** ***
In regards to customer XXXXXXX, our record indicates the following:
On May 14, *** *** signed a contract with Pinnacle Security LLC, for the initial term of
monthsThe initial terms end on May 14, This agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term
Mr*** called SAFE Security on 5/21/with his initial request for cancellation
SAFE Security has received a written notification from Mr*** on 5/29/requesting cancellation
SAFE Security will honor Mr*** request to cancel provided he send us the remaining balance of contract in the amount of $
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
*** ***
Premier Supervisor
Initial Consumer Rebuttal /* (3000, 7, 2014/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I reject this response, and unfortunately there is no middle groundI NEVER entered into a contract with SAFE, and they never informed me they believed I was their customerI will now pursue this matter via a different avenueSAFE, please be advised, I tried to settle this matter the easy wayRevdex.com, thank you for your efforts
Final Business Response /* (1000, 12, 2014/07/18) */
SAFE Security will honor Mr*** request to cancel effective 7/31/
There are no payments due on this account, last payment received was 6/15/
Under good faith we will be releasing Mr*** from SAFE Security contract terms effective 7/31/
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Final Consumer Response /* (2000, 14, 2014/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
SAFE, thank you for canceling my services with your firm

Initial Business Response /* (1000, 5, 2014/03/10) */
Re: ***, *** (Revdex.com Case#XXXXXXXX)
SAFE Customer #XXXXXXX
*** *** ***
***, ** XXXXX
To Dispute Resolution:
In regards to customer XXXXXXX, our record indicates the following:
All negotiation efforts with
*** *** the ("Customer") were declined
Without resolution, once this account has reached days past due, it will be transferred to a 3rd party collection agency
At which point, we here at SAFE Security(r) ("SAFE") will be no longer responsible for the account
If the Customer has any questions or needs further clarification on any aspect of this situation, please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Standard Time
Respectfully,
SECURITY ALARM FINANCING ENTERPRISES, L.P
Initial Consumer Rebuttal /* (3000, 7, 2014/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How do I express that I have repeatedly contacted this company to cancel my monitoring that has not been done for more than a year due to defective equipmentMy contract was up in December and I notified SAFE alarm of the problems and my unsatisfactory service along with telling them to cancelThey refuse to cancelI do not owe any money I can't be in default because I paid thru January and canceled in December
Thank you
*** ***
ps The equipment has not worked since July when a SAFE employee came and worked on it and it defaulted that evening
Final Business Response /* (4000, 9, 2014/03/17) */
Re: ***, *** (Revdex.com Case#XXXXXXXX)
SAFE Customer #XXXXXXX
*** *** ***
***, ** XXXXX
To Dispute Resolution:
In regards to customer XXXXXXX:
SAFE Security(r) ("SAFE") stands by our previous response
Unfortunately, because *** *** the ("Customer") signed a contract with a different company, the Customer has obligated herself to both companies for the same service; SAFE has no control or obligation for the contract she signed with the new service provider as we are not affiliated in any way
If the Customer has any questions or needs further clarification on any aspect of the situation or agreement, please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Standard Time
Respectfully,
SECURITY ALARM FINANCING ENTERPRISES, L.P
CC: *** ***, *** *** :
Final Consumer Response /* (4200, 11, 2014/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not sign with a new providerI did not sign with SAFESAFE took over the company I was with and did not honor the contractI have completed my side of the contract in December and have written cancel letters to SAFE in December and January and they will not honor themI HAVE FULFILLED MY CONTACTI DO NOT OWE SAFE ANY MONEY

Initial Business Response /* (1000, 5, 2014/08/04) */
Account Number: XXXXXXX
Customer: *** ***
In regards to customer XXXXXXX, our records indicate the following:
This customer has a year old panel which is obsoleteParts are no
longer available for this panel
The customer's panel can only send signals for two zones, general burg and general fire
The customer is having an issue with one of their zones, but because the panel only sends signals for two zones we are unable to determine which zone is not functioning correctlyThis is why we need to upgrade the customer's panel
We offered to upgrade the customer's at No cost if she signed a new year contract and the customer declined
SAFE Security will honor Ms***'s request to cancel provided she send us a signed written cancellation letter and she pay the remaining balance of contract in the amount of $
Please feel free to contact us at (XXX) XXX-XXXX Monday thru Friday to advise us how our customer would like to proceed
Thank you,
*** ***
Service Dispatch Supervisor
Initial Consumer Rebuttal /* (3000, 7, 2014/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not willing to pay to get out of a contract with a company that I have more than incompetency and continuous issues with; I just want out of the contract
*** states that 'this customer has a year old panel which is obsolete.' I am not sure why Safe Security would install a year old panel only 10-years ago at my homeWhy is this my issue instead of the actual company's? When does Safe take responsibility for their lacking ability to support their service and supply true customer service? As far as I understood, Safe Security is in the business to 'protect' their customers, not just install old/irrelevant material that does not support the services the consumer is paying each month
I do not accept their offer and expect to come to an agreeable decision on both ends
Final Consumer Response /* (3000, 13, 2014/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Let's just say the situation gets worse! Yesterday, the Gwinnett Police Department were called out to my house yesterday b/c of alarmsBoth times when I asked where the alarm was coming from neither of agents could tell me where
The options provided are not anything different than when I was told originally so AGAIN I do not accept what they are offeringWhy would I ever sign a contract with a company that installs OLD equipment in my house from the beginning? Why would I sign a new contract with a company that won't even assist me when I do have a contract?
Let me out of my contract; allow me to walk away with out paying out additional monies so I can actually have personal and home security that protects me and pay for a company that is worthwhile and is willing to increase their customer experience
Final Business Response /* (4000, 15, 2014/08/29) */
Customer: *** ***
Account Number: XXXXXXX
Rebuttal Response
SAFE Security is holding customer to the terms of the contract
SAFE Security stands by the three (3) options previously identified
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
** ***
Customer Care Manager

Initial Business Response /* (1000, 5, 2014/11/26) */
In regards to customer XXXXXXX, our records indicate the following:
* Mr*** signed a month with Pinnacle SecurityThe initial term ended on September with month to month terms renewal
* We
received the letter of cancellation request on November 22nd
* Mr*** made a last payment in the amount of $which covered all the way through December
* Mr*** is owed the payment for December The refund is in the amount of $He will receive this in the form of a check mailed to his residence
* The cancellation request has been submitted
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Initial Consumer Rebuttal /* (2000, 7, 2014/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/22) */
Re: *** *** (Revdex.com Case # XXXXXXXX)
*** N*** Street
*** ** XXXXX
To Dispute Resolution:
In regards to customer *** ***, our records indicate the following:
SAFE has reviewed the customer
complaintSAFE has no record of *** *** located at the address mentioned aboveWhile we do have a business relationship with Future Alarm they are a vendor of ours and are a member of the SAFE Dealer NetworkSAFE highly recommends contacting Future Alarm regarding this formal complaint as we have no contract from *** *** and thus have no business relationship
If the Customer has any questions or needs further clarification on any aspect of this situation, please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time
Respectfully,
SECURITY ALARM FINANCING ENTERPRISES, L.P
*** ***
Dealer Services Supervisor
P.OBox
*** *** *** Ste ***
*** *** ** XXXXX
Direct: XXX-XXX-XXXX
Office: X-XXX-XXX-XXXX Ext***
Email: ***@safesecurity.com
www.safesecurity.com
CC: *** ***

Initial Business Response /* (1000, 5, 2016/02/02) */
In regards to customer ***, our record indicates the following:
On February 14, the customer signed a contract with *** LLC, for the initial terms of monthsThis agreement automatically renews for
successive (months) renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term(2/2016)
SAFE Security received a general correspondence letter requesting to cancel the customer's security services
SAFE Security will honor the customer's request to cancelSAFE Security has cancelled this account effective 2/
SAFE Security's goal is to resolve your concern in a timely matter
Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately
Please feel free to contact us at (800) *** Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Sincerely,
SAFE Security
PO Box ***, CA
Initial Consumer Rebuttal /* (2000, 7, 2016/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your interventionSince my mother had fulfilled her contract term and had never been notified of the automatic renewal policy, all she wanted was to be able to choose another company with more technicians who could respond in a more timely manner (three weeks was far too long)Thanks again