SAFE Security

Re: Account #***We are in receipt of the written complaint regarding account #*** and have listed our response below to address the statements within the complaint.We have carefully reviewed all notations, documentation as well as the contract associated to SAFE account
#***We will go ahead and cancel the account according to the cancellation letter received as of 12/24/This is the 1st cancellation letter received on the accountTherefore, SAFE will not be providing a refund in the amount of $1,600, according to the terms of the contract and according to when the cancellation letter was received for account #***.SAFE Security's goal is to resolve customer concerns in a timely matterPlease feel free to contact us at *** *** Monday through Friday, 6:AM to 5:PM, Pacific Time.Sincerely,SAFE SecurityPO *** ***San Ramon, CA

Initial Business Response /* (1000, 5, 2014/07/17) */
Re: Response to Case # XXXXXXXX
Customer *** *** customer # XXXXXXX
Terms of contract signed by Mr*** on 4/24/then renewal on 5/8/for 24months, year to year, day notice of cancellation
Mr***
informed SAFE on 11/19/that he wanted to cancel and paid BOC of but did not send a cancellation letter
SAFE did not receive cancellation letter until 6/17/when letter was receivedDue to the lateness of receiving the cancellation letter, this delayed SAFE from closing the account
On 6/19/cancellation action was entered on customer account to begin closureMr***'s account will be closed as of August 1, Customer should not receive any further billing or notifications from save other than a confirmation letter that the account has been closed
Customer will be released from contract since he has fulfilled all requirements
Please feel free to contact us at XXX-XXX-XXXX Monday through Friday, 6:00AM to 5:00PM Pacific Time, if you have any further questions
Regards,
SAFE Security
Initial Consumer Rebuttal /* (2000, 7, 2014/07/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from safe securityHowever, I contend and maintain that I sent the cancellation letter in November as requested and was informed so by their customer service representativeThat representative's failure to note receipt of that letter in the computer is not evidence that the letter was never sentSometimes the customer is rightHowever, I do thank you for resolving this complaint

Initial Business Response /* (1000, 5, 2014/11/04) */
Date: November 3,
Revdex.com Response: *** *** - Case# XXXXXXXX
Re: *** *** - Customer # XXXXXXX
SAFE Security acquired the security contract agreement from Pinnacle on Security on 2/4/
Under U.Slaw,
most contract rights are freely assignable, and most contract duties are freely delegable, unless the agreement says otherwiseThis security agreement does not state it cannot be transferable or assignable nor does it state communication be provided to customer when said contract is transferred
Contract Terms: 12/2011, months, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract termContract expires on 6/30/(Please see attached security contract agreement)
Customer is still in the initial terms on the contract agreement
Please see Section Certain Terms and Conditions; Paragraph 2.7;
The total price you will pay for services provided, based on a rate of $49.99, each month (Customer's rate may vary) for months, is $2099.58, plus taxes if applicableThere is no financing charge or cost of credit (0% APR) associated with this agreementCustomer does not have the right to terminate this agreement early for convenienceAccordingly, notwithstanding anything, to the contrary, contained in this Agreement, Customer agrees that if customer terminates this agreement during the initial term, Customer shall be responsible for 75% of the remaining payments for services through end of such initial term
On 6/25/14, SAFE Security received a cancellation letter from the customer
To resolve this issue, the customer will need to pay the balance of contract through 6/30/The balance of contract amount is $75% of the balance of contract amount is $
The customer will need to send a balance of contract payment in the amount of $Once the payment is received, the account will be submitted for cancellation
It may take up to two billing cycles for the cancellation process to be completedPlease disregard any invoices/statements you may receive during this period
Until the balance of contract payment is received, the customer will be held to the contract terms
Thank you
*** ***
Collection Manager
Initial Consumer Rebuttal /* (3000, 7, 2014/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from Safe Security regarding my mother's contractI have been awaiting her original contract and paperwork to dispute this issueHer "contract" does show one date in the upper left hand corner that does state Dec 1, but in the signature section, clearly written in the salesman's writing it only says 12/1, no yearI have also enclosed a "Pinnacle Security Service Report" to replace her back door sensorThe date on this report is September 2, If her service with Pinnacle was not started until December 1, 2011, then how could she have had a service call from Pinnacle in 2010? The only company she had prior to Pinnacle was ADT which started in late January Then a salesman from Pinnacle showed up at her door stating that Pinnacle was taking over servicing ADT customersThe salesman stated Pinnacle would take care of all the "paperwork" with ADTI spoke with ADT and am awaiting a confirmation letter from them showing that my mother's service with them was cancelled by Pinnacle on September 25, The dates do not coincide with her service being started in December with Pinnacle, but it clearly shows that her service ended with ADT in 2009, and Pinnacle having been to her home in for repairsThrough research, it has come to my attention that Pinnacle was taken to court by ADT for doing exactly what they did to my motherAdditionally, the Illinois Attorney General's office filed suit against Pinnacle Security in late including but not limited to; "Respondent allowed employees with criminal histories to conduct door to door sales to Illinois consumersRespondent "slammed" consumers by changing their alarm service provider by using fraudulent and deceptive means." This was settled between the Illinois Attorney Generals Office and Pinnacle on March 18, Then on Sept 19, 2012, the Illinois Department of Financial and Professional Regulation entered into an agreement with PinnacleIn part, Pinnacle from that date on was placed on indefinite probation and was to cease all sales operations with Illinois residents for a period of two (2) years, and not able to "petition to have their license restored to an unencombered status for a period of five (5) years."
It is quite evident to me that my mother's service with Pinnacle started prior to Dec 1, There is a clear timeline starting with ADT service being disconnected by Pinnacle Sept 25, and a service report from Pinnacle dated September 2, I believe this salesman took advantage of a senior citizen by showing up at her home and duped her into signing this contract, which given the timeline, I would say was 2009, not There is a preponderance of evidence that would support thisIf Safe Security is going to hold her to a questionable contract, then I will fight it as high as we need toIf it is proven that the contract was 2009, then Safe Security would additionally be subject to and in violation of the 815ILCS 601/Automatic Contract Renewal Act in the state of IllinoisCourts generally go with a "preponderance of evidence", and I believe we have plenty of thatI am alleging that the small date in the upper left hand corner of the "contract" was put in as 2011, but actually was 2009, during which time Pinnacle was engaging in "unethical business practices" and prior to the final agreement between Pinnacle and the Department of Financial and Professional Regulation Sept 19, It is clear that Pinnacle was engaging in "unethical, fraudulent and deceptive" behavior during that period of time
Additionally, Safe Security never once, in any of the phone calls with both myself and my mother, said that she was still under contractInstead, we were told repeatedly to "disregard" the bill that her service was disconnected and it was a "billing error"Why, if she was still under contract, were we told to disregard the bill? We could never get a manager or anyone from billing on the telephoneThe whole reason my Mother changed her service was because Safe Security was not providing her the security services she was paying forie: If her alarm system was accidently engaged, never once did Safe Security call to make sure she was safeIs this not the whole reason to have a security system to begin with? So, Safe Security will not be getting another dime from my mother, ever
Regards,
*** *** ***
I am unable to attach the Service Report from Pinnacle dated 9/2/as it is a PDF fileI will call to see if I can FAX to youHLC
***
http://www.illinoisattorneygeneral.gov/pressroom/2009_10/XXXXXXXX.html
http://www.securitysystemsnews.com/article/adt-takes-pinnacle-court-over-sales-t...⇄ /> http://www.illinoisattorneygeneral.gov/pressroom/2010_03/XXXXXXXX.html
***
Final Business Response /* (4000, 10, 2014/11/21) */
Date: November 20,
Revdex.com Response: *** *** - Case# XXXXXXXX
Re: *** *** - Customer # XXXXXXX
SAFE Security acquired the security contract agreement from Pinnacle on Security on 2/4/
SAFE Security is responding to your Revdex.com rebuttal dated 11/17/
Original Contract Terms: 05/2009, months, auto renewal for successive month (Renewal Term) unless cancelled in writing no less than days prior to the end of then-current term(Please see attached security agreement
Upgrade Contract Terms: 12/2011, months, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract termContract expires on 6/30/(Please see attached upgrade security contract agreement)
Below is the account documentation from Pinnacle Security on the account
11/26/- Customer called Pinnacle Security said that she was going to disconnect her phone lines in the spring and she needed to be upgraded to cell primaryPinnacle Security explained the upgrade process which included a new contract
11/28/11- Per the customer's approval, Pinnacle Security scheduled a service call appointment on 12/1/11, from 10:a.mto 2:p.mto install new upgraded alarm system
12/1/- Technician called Pinnacle Security from customer's residence to verify signals, signals were received
12/1/- Customer signed upgrade contract agreementTerms: 12/2011, months, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract termContract expires on 6/30/
Customer is still in the initial terms on the contract agreement
On 6/25/14, SAFE Security received a cancellation letter from the customer
To resolve this issue, the customer will need to pay the balance of contract through 6/30/The balance of contract amount is $75% of the balance of contract amount is $
The customer will need to send a balance of contract payment in the amount of $Once the payment is received, the account will be submitted for cancellation
It may take up to two billing cycles for the cancellation process to be completedPlease disregard any invoices/statements you may receive during this period
Until the balance of contract payment is received, the customer will be held to the contract terms
Thank you
*** ***
Collection Manager
Final Consumer Response /* (4200, 12, 2014/12/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My Mother cancelled her service in June 2014, and will no longer pay any additional monies to Safe Security, PERIODIt is pretty sad that with SEVERAL phone calls to Safe Security from both my Mother and myself that it took filing a complaint with the Revdex.com to get all the information in this reportNot once did any representative from the company tell either my Mother or myself that she was under contractAdditionally, I still believe that they took advantage of a senior citizen by pulling her into another, extended contractClearly, she did not understandSafe Security shall CEASE and DESIST from any further contact with my Mother, *** ***, either by mail, email or telephone
I would like to thank the Revdex.com for investigating this matter for me
Respectfully,
HLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Good Evening,
I’m writing to inform you Safe Security and I have resolved this issue I did take option and paid *** in order to cancel servicesPlease cancel Compliant *** *** received the termination request and processed my final payment and ensured me that everything was good to go*** did a great job.
Sincerely, *** ***

Initial Business Response /* (1000, 5, 2014/10/08) */
Customer: ***, ***
Account Number: XXXXXXX
In regards to customer XXXXXXX, our record indicates the following:
SAFE Security understands the customer's concerns and is agreeable to negotiate a fair resolution
SAFE
Security will be calling the customer directly to resolve
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
** ***
Customer Care Manager
Initial Consumer Rebuttal /* (3000, 7, 2014/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What part of the text in the "Desired Resolution" leaves any ambiguity that would warrant a phone call to "advise how our customer would like to proceed."
Final Business Response /* (4000, 9, 2014/10/22) */
Customer: ***, ***
Account Number: XXXXXXX
In regards to customer XXXXXXX, our record indicates the following:
SAFE Security understands the customer's concerns and is agreeable to negotiate a fair resolution
SAFE Security will be calling the customer directly to resolve
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
** ***
Customer Care Manager

Initial Business Response /* (1000, 5, 2015/05/07) */
In regards to customer *** ***, our records indicate the following:
Since we were notified of the issue, we have attempted to resolve the customer's concerns and issuesSAFE was not the installing company for this particular
accountSuperior Alarm performed the installation and removed the equipment post installation per the customer's requestSAFE Security was not informed of this removalFor a cancelation to be placed on the account SAFE Security requires customer send in written notice days prior to cancellationSAFE Security has received a cancelation letter from *** *** and the account is currently in canceled statusAs a courtesy to *** *** we will credit her account in the amount of which is the amount outlined in her formal complaintThe account is in cancelation statusThe contract terms have been satisfied and no additional monies are due from the customer
If the Customer has any questions or needs further clarification on any aspect of this situation, please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time
Respectfully,
SECURITY ALARM FINANCING ENTERPRISES, L.P
*** ***

I am trying to cancel my service at Safe Security, Which I wrote to them to cancel the contract I signed back in 03/2015, with a Letter of cancellation with in the business days I told them I could not sign another as I was planning on moving I told them at that time I would be glad to continue on a month to month plan No one told me this is not a option and did say the contract I signed was voided Now the say I have to pay till 01/as they put me back on the old contract without my knowledge or telling me they would do that till I called to cancel the service, which I thought I could doI have contacted them times in the last weeks to resolve this issue and they say I need to pay $which I am refusing to do as this contract was canceled In If anyone can assist me to take care of this I would be very grateful

Initial Business Response /* (1000, 5, 2014/08/21) */
Account Number: XXXXXXX
Customer: *** ***
In regards to customer XXXXXXX, our record indicates the following:
Mrs*** account has been refunded with the amount of $the check was sent out 8/15/
SAFE Security
has received a written notification from Mrs*** 4/23/on requesting cancellation
SAFE Security has honor Mrs*** request to cancel effective 3/31/
Mrs*** your SAFE Security account has been cancel per your request
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
*** ***
Premier Supervisor
Initial Consumer Rebuttal /* (2000, 7, 2014/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Safe Security refunded the amount of $as requested

Very poor customer serviceCancellation process was a nightmare
I have been a customer for the last years and the only time contacted me was when they were concerned someone was trying to poach me
I recently moved the services to Comcast and my wife called them to cancel
They said, she could not as her name was not on the contract she cannot cancel and I would need to call them back
In the evening, I looked around their site and even created an account to figure out if I can cancel onlineI was unable to do thatI called them to cancel and finally got to a rep after 15-minutes of wait, she was all eager to help but the moment I said I wanted to cancel, she said she cannot do it and it needs to go a different department and transferred me thereI waited on line for over minutes after which the line got disconnected from their end
I sent a mail to the customer service team asking them to cancelTwo later I got a response that said they cannot cancel and would require a signature in the requestI printed the letter, signed and sent to themI got a mail back after a couple of days saying even this is not enough and they are missing information (please note that the mail did not mention what was missing)I replied back stating that this is wrong and I have already provided them what is required and they should cancel immediately
I specifically told them that I have revoked authorization for the debit and that they should cancel immediatelyI got no response from themMy bank account was debited this morning (in spite of the revoked authorization) and I sent them a note threatening to report to Revdex.com and others and got a call from their supervisor
She was impolite and the experience was not good at all
I would not recommend this company to anyone

Initial Business Response /* (1000, 5, 2014/04/01) */
Revdex.com
Re: ***, *** (Revdex.com Case#XXXXXXXX)
SAFE Customer #XXXXXXX
*** *** Drive
***
*** ** XXXXX
To Dispute Resolution:
In regards to customer XXXXXXX:
SAFE Security(r) ("SAFE") received the Revdex.com notification on March 27, 2014, regarding the alarm monitoring cancellation and billing conflict
A refund in the amount of $will issued and mailed to the Customer within - weeks in accordance with the customers contract terms
The Customer's account is in process to cancelAt this time the Customer has no further obligation to SAFE
If you have any questions or need further clarification on any aspect of this situation, please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Standard Time
Respectfully,
SECURITY ALARM FINANCING ENTERPRISES, L.P
CC: *** *** Code: *** ***
Initial Consumer Rebuttal /* (2000, 7, 2014/04/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/09/08) */
Date: September 5,
Revdex.com Response: *** *** - Case# XXXXXXXX
Re *** *** - Customer # XXXXXXX
SAFE Security acquired the security agreement from Pinnacle Security on 8/30/
Contract Terms: 08/10,
years, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract termContract expiration date is 8/31/
On 9/17/13, customer contacted SAFE Security to inquire why the account was not cancelled as customer stated that they had emailed a cancellation letter to Pinnacle back in April
In reviewing the account documentation that was transferred from Pinnacle Security dated 8/30/and prior, there were no notes indicating that a cancellation letter was received from the customerThis was explained to the customer and the customer was asked to send a cancellation letter to SAFE Security
On 5/12/14, SAFE Security received the cancellation letter from the customer
As a courtesy, SAFE Security has agreed to release the customer from the security agreement contract terms effective 6/30/
The contract terms have been satisfied and no additional monies are due from the customer
A refund will not be sent to the customer
The account has been submitted for cancellation
Please disregard invoices/statements you may receive during the cancellation processIt may take up to two billing cycles for the cancellation process to be completed
Thank you
*** ***
Collection Manager
Initial Consumer Rebuttal /* (3000, 7, 2014/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have provided SafeSecurity with confirmation that the cancellation request was sent to Pinnacle on April 16, 2013, months before the auto-renewal date and before I received notice from Pinnacle or Safe Security that the contract was being taken over by SafeSeccurityI cannot be held responsible for Ponnacle's inaction or failure to advise SafeSecurity of my cancellation requestA copy of this email with the cancellation letter was sent to SafeSecurity a 4th time on August 27th just prior to initiating this complaint
I would be happy to provide a copy to the Revdex.com as well, via email or otherwise to get this issue sorted out
A full refund is owing
Final Business Response /* (4000, 9, 2014/09/18) */
Customer: ***, ***
Account Number: XXXXXXX
Response Rebuttal
SAFE Security stands by our original response
SAFE Security will honor customer's request to cancel account XXXXXXX effective June 30, with no remaining balance due from the customer
SAFE Security will not authorize a refund for account XXXXXXX
Please feel free to contact us at XXXX-XXX-XXXX Monday through Friday, 6:00AM to 5:00PM Pacific Time, if you have any further questions
Thank you,
** ***
Customer Care Manager

Initial Business Response /* (1000, 5, 2014/05/27) */
Account Number: XXXXXXX
Customer: *** ***
In regards to customer XXXXXXX, our record indicate the following:
On June 4th 2010, Mr*** signed a contract with Pinnacle Security for the initial terms of monthsThe initial
term ended on December 4th
This agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than days prior to the current term
SAFE Security received a written notification from Mr*** requesting cancellation on November 8th
Mr*** called SAFE Security on November 7, with his initial request for cancellation
SAFE Security cancelled Mr***'s account on December 31st having met his terms
Last payment received was on November 4th according to his terms
Last auto Draft was on November 4th for payment of December making this the last payment on his account per terms
No other funds have been drafted from Mr***'s account and no funds are due to Mr***
Account balance is zero and the status is Cancelled
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
*** ***
Customer Care Lead
Initial Consumer Rebuttal /* (3000, 7, 2014/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had different accounts with SafeThe account that they refer to in their reply is on the house that I did not live in for the last months that I paid for their service because they would not let me move it to the new address like I asked if I could do when I signed the initial contractThey did not draft me on that account after December, but did continue to send me bills and past due notices with letters threatening to turn over to collections services for months
I filed the complaint about the other account that I requested to be cancelled also
Final Business Response /* (4000, 9, 2014/06/05) */
Account Number: XXXXXXX
Customer: *** ***
We are going to hold to our decision made on May 23rd No funds are due to Mr., ***
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time
Thank you,
*** ***
Inbound Customer Service Lead
Final Consumer Response /* (4200, 13, 2014/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Just to clarify before I acceptYou are saying that no funds are due me OR due to Safe by me? Correct?
Thank you

Initial Business Response /* (1000, 5, 2014/11/21) */
Customer: ***, ***
Account Number: XXXXXXX
In regards to customer XXXXXXX, our record indicates the following:
SAFE Security has agreed with the customer's request to cancel their alarm service contract with no remaining
balance due
Mr*** and I have communicated and have identified our customer's concerns
SAFE Security is appreciative of the many years of providing alarm service for Mr***
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time if there are any further questions
Thank you,
** ***
Customer Care Manager

I cant believe that this business has an A+ rating with your firm You should review ***! Safe is the worst company I have dealt with in plus years in business It really has no credible customer service to resolve their Ponzi scheme They refuse to disconnect even though we had no contract with them Safe aqquirered the alarm service company on a purchase and since then the service never worked at multiple addresses I sent a final letter and check for service we never received and now the bills keep coming They don't have any positive reviews on ***

Revdex.com:
I finally received in the mail, the written confirmation from SAFE Security that my account was closed and there is a zero balancePlease feel free to close the complaint
However, that said, you should strongly reconsider their A+ ratingA company who has complaints in years and out of negative reviews really shouldn’t have that kind of ratingIt devalues the Revdex.com in many ways
Sincerely, *** ***

Initial Business Response /* (1000, 5, 2015/12/29) */
We are in receipt of the written complaint regarding account #XXXXXXX and have listed our response below to address the statements within the complaint and provided our resolution
We have carefully reviewed all notations,
documentation as well as the contract associated to SAFE account #XXXXXXXRegarding the statement of; "I desire is for them to take back the equipment and stop billing me." We have sent out numerous call tags to the address you have provided us for the equipment but have not received the equipment backMost recently we sent out a call tag on 12/21/and another call tag on 12/23/For cancellations, customers are required to send in written confirmation of their intent to cancel according to the terms of their contract
SAFE Security's goal is to resolve customer concerns in a timely matter
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA XXXXX

I've had this company for a little more than yrs, my wife and I wanted to cancel the service due to that the prices on the service kept on going up without a noticeThey automatically renew the contract without a notice or notifying usNow that we're trying to cancel the service, they want us to write them a letter saying that we want to cancel itThey are not willing to work nothing out with us and besides that, they want us to pay for the rest of the time of serviceNot only the service was bad but the customer service personnel was very rude and not helpful at allI don't recommend this service for Noone else

Initial Business Response /* (1000, 5, 2015/03/02) */
In regards to customer XXXXXXX, our record indicates the following:
* On June 20, *** *** signed a contract with US Alarm LLC, for the initial term of monthsThis agreement automatically renews for successive
one (1) year to year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term
* SAFE Security will honor *** *** request to cancel provided he send us the remaining balance of contract in the amount of $
* SAFE Security has received Mr*** cancellation letter on 11/4/However, your account has auto renewed from 6/until 6/
* SAFE Security goal is to resolve your concern in a timely matter
* Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
*** ***
Premier Supervisor
Initial Consumer Rebuttal /* (3000, 7, 2015/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The security installation and contract with US Alarm at the property, *** Drive, *** CA, were undertaken by the previous owner of the property, *** *** and ***I bought the property from them and moved in in I do not recall that I have signed any agreement with US Alarm on June 20,
Please provide evidence that I, *** ***, have personally signed, on June 20, 2005, with US Alarm (SAFE) the following:
Contract with my signature
Agreement to a year-to-year contract
Agreement to continue paying SAFE (US Alarm) even after I have moved from the property
*** ***
Final Business Response /* (4000, 15, 2015/04/20) */
In regards to customer XXXXXXX, our record indicates the following:
On June 20, *** *** signed a contract with US Alarm LLC, for the initial term of monthsThis agreement automatically renews for successive one (1) year to year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term
SAFE Security will honor *** *** request to cancel provided he send us the remaining balance of contract in the amount of $
SAFE Security has received Mr*** cancellation letter on 11/4/However, your account has auto renewed a year from 6/until 6/
SAFE Security have attached a copy of the contract sent to *** *** *** Road *** *** CA XXXXX
Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
*** ***
Premier Supervisor
Final Consumer Response /* (4200, 17, 2015/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
SAFE Security keeps on saying that they have sent me copies of my signed contract first to my old address ** *** *** *** ** XXXXX) and then to my new address *** *** *** *** # *** *** CA XXXXX)
But I have never received anything from themThey can send me a scanned copy of the signed contract by attaching it to an email
*** ***

Initial Business Response /* (1000, 6, 2014/03/13) */
Revdex.com Response: *** *** - Case# XXXXXXXX
Re: *** *** - Customer # XXXXXXX
Contract Terms: 08/10, months, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days prior to end of
the contract termContract expiration date is 2/28/(Please see attached contract agreement)
SAFE Security acquired the security agreement from Pinnacle Security LLC on 3/8/
On 8/14/13, the customer contacted SAFE Security and stated that she had a power outage recently and her downstairs alarm panel did not have power
On 8/16/13, a technician was at the customer's home and replaced the panelTest signals were sent on the panel and received successfully at SAFE Security
On 9/12/a cancellation letter was received from the customer
In the customer's Revdex.com complaint she stated that her alarm system has not been monitored since 09/13, was charged for a battery and a trip charge
The customer does not Extended Service Plan which covers damage to the alarm system due to wear and tearHowever if work is needed outside the maintenance plan customer pays for parts and labor at $first hour and $for each additional minutesSince the service work completed on the customer's alarm was not due to wear and tear, the customer is responsible for trip charges and parts
Per the contract agreement section Certain Terms and Conditions, paragraph 2.7, Sentence 3:
Accordingly, notwithstanding anything to the contrary in this agreement, customer agrees that if customer terminates this agreement during the initial term, customer shall be responsible for 75% of the remaining payments for services through the end of such term and 50% of the remaining payments for services if terminated during the renewal term
The balance of contract amount is $75% of the balance of contract amount is $
To resolve this issue, SAFE Security will need to receive the balance of contract payment in the amount of $which will pay the contract until the end of its term
Until the balance of contract payment is sent to SAFE Security, the customer will be held to the contract terms
Thank you
*** ***
Collection Manager
Safe Security
Tel: XXXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 8, 2014/03/24) */
Unfortunately, the link on the e-mail did not work today so I wasn't able to review Safe Security's responseHowever, based on what I remember regarding their computation of the amount owed, I do not consider this resolvedThey correctly stated that there was months left on the Pinnacle contractThat contract states that the monthly amount is $monthlyI have also been charged sales tax in the amount of $monthly for a total of $monthlyThey did not correctly compute 75% of the charges for monthsThey computed 75% as more than the original amount
*** ***
________________________________________
Final Business Response /* (4000, 10, 2014/03/31) */
Date: March 31,
Revdex.com Response: *** *** - Case# XXXXXXXX
Re: *** *** - Customer # XXXXXXX
Contract Terms: 08/10, months, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract termContract expiration date is 2/28/(Please see attached contract agreement)
SAFE Security(r) ("SAFE") wishes to clarify the previous response
To resolve this issue, SAFE Security will need to receive 75% of the balance of contract payment in the amount of $which will pay the contract until the end of its term
If the Customer has any questions or needs further clarification on any aspect of the situation or agreement, please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Standard Time
Respectfully,
SECURITY ALARM FINANCING ENTERPRISES, L.P
Final Consumer Response /* (4200, 13, 2014/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On March 26, 2014, I spoke with *** (if that's really her name) at XXX-XXX-XXXX, extI explained that I had notified Safe that I was cancelling my account in September 2013, but that I had been billed since that time as if they were still monitoring my serviceI told her that if they had billed me in accordance with the Pinnacle contract, I would have paid itShe said she would calculate the amount needed to close the accountShe calculated this as $I forwarded the e-mail confirming that payment to ***@Revdex.comemail.orgAfter I made the payment I requested a letter confirming that this account was closedShe said she couldn't do that because it "had to go through the process"I asked her if she could send an e-mail verifying our conversation and she said she would furnish that in a separate emailI never received thatWhat I did receive was another email later that said the account would be closed once the payment was received and a letter cancelling the accountI also forwarded this e-mail to ***@Revdex.comemail.orgThey have already received letters telling them to cancel this accountAll they have to do is check THEIR recordsI know the letters were received for reasonsFirst, I tracked them with USPS, and second, after a telephone conversation with one of their representatives a couple months ago, they sent me back a copyAnd now, yesterday I received an e-mail from them via Revdex.com where it appears they have no intention of resolving this issue as indicated in my conversation with *** on March 26, If I had known this would be the outcome, I would have hired an attorney and/or reported them to authorities that keep tract of companies that harass and practice deceptive practicesIt's as likely as not I wouldn't have had to put up with months of trying to deal with this unscrupulous company

Initial Business Response /* (1000, 5, 2015/08/25) */
Revdex.com
Re: *** *** (Revdex.com Case # XXXXXXXX)
** *** Rd ***
*** *** ** XXXXX
To
Dispute Resolution:
In regards to *** ***, our records indicate the following:
Mr*** does not have an active or inactive account with SAFE SecurityWhile we understand the concerns that Mr*** has brought forth at this point we do not have record of an account as per his indication he has a current system that he is happy withWe are more than willing to assist in the removal of this inquiry in Mr***'s creditWe will need to ask Mr*** to do his part in order to get this inquiry removed from his creditBelow is the process for credit removal
The *** *** must write a letter addressed to SAFE Security with all the consumer information, including the date the inquiry was pulled and that they dispute it
Once SAFE gets the letter, SAFE has to write a letter addressed to Transunion with all the consumer information, including the date the inquiry was pulled and that it was done in error
Both letters will then need to be faxed to:
aTransunion, Attn: Data Services
bXXX-XXX-XXXX
Once received it should be about a week to have it removedAt which time Transunion will send a letter to the consumer informing them it has been removed
If the Customer has any questions or needs further clarification on any aspect of this situation, please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time
Initial Consumer Rebuttal /* (3000, 7, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't feel like this was done in errorThat same day I received a call from a "Guy" from the company called dynamark who requested that they come in the next day to replace my outdated security PanelThey asked what I was paying currently So I told themWhat I now found weird is they replied as, "Ok we can honor that." This is the number they called Me from XXX-XXX-XXXXAfter I figured out what had happened I called back asked to speak to the manager more than one time and I never received a phone call backDo they use safe Security as a Funding source? If you can answer this question and the faithfully follow through with the removal of the hard inquiry I"ll be Happy! I also tried speaking with Safe many times and I was hung up on, and never received a phone call back eitherMy biggest concern is that someone out their has my credit information that should have never pulled itSo I'm not sure who when and how but it was a Hard hit to my creditI'll send out the letters today
Final Business Response /* (4000, 9, 2015/08/28) */
Re: *** *** (Revdex.com Case # XXXXXXXX)
*** XXXXX
To Dispute Resolution:
In regards to *** ***, our records indicate the following:
Mr*** has indicated that he received a call from a company called ***This is a completely separate company not at all associated with SAFE SecurityWhile we do understand that you are concerned with the unauthorized inquiry into your credit we, based on the information that you provided, may not be able to assist in thisAgain, *** is not at all associated with SAFE Security in any way
If the Customer has any questions or needs further clarification on any aspect of this situation, please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time
Final Consumer Response /* (4200, 13, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Unauthorized Hard Credit pull Came from your companyI have my credit report with Your Phone number, Address and company name of "Security Alarm Financing"I was just wondering if they "***" used you as some sort of financing companyYou should receive my letter soonI would like to leave this open until You receive my letter and this gets resolved
Thank you for your help