SAFE Security

Initial Business Response / [redacted] (1000, 5, 2014/07/10) */ Account Number: XXXXXXX Customer: [redacted] In regards to customer XXXXXXX, our record indicates the following: On May 28, signed a contract with Pinnacle Security LLC, for the initial term of monthsThe initial terms end on July 28, This agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term SAFE Security has received a written notification from Mr [redacted] on 6/10/requesting cancellation Mr [redacted] called SAFE Security on 7/1/with his initial request for cancellation SAFE Security received a payment 6/29/for $which was Mr [redacted] last payment to receive to cancel the account Effective 7/31/Mr [redacted] account with SAFE Security will be cancelled Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you, [redacted] Premier Supervisor Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) SAFE Security is being unreasonableFor them to say that I was obligated to pay until July 28, is ridiculousMy term was months with Pinnacle, not SAFEIt's been well over months, and I've fulfilled my end of the bargainI have no idea whatsoever where they get the July 28, date from, but they're wrongDid they just pick a date from the calender? If it's SAFE's policy to automatically renew for a year period every year, that's THEIR policy, and I have NEVER signed any type of agreement with themThis is a typical case of deceptive business practices, and they should be ashamed of themselves Final Business Response / [redacted] (4000, 9, 2014/07/18) */ SAFE Security will honor Mr [redacted] request to cancel effective 7/31/ There are no payments due on this account, last payment recieved on 6/29/ No Action needed Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you! [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Account Case Number: #XXXXXXXX Customer: [redacted] In regards to customer #XXXXXXX , our record indicates the following: [redacted] On May 16, [redacted] signed a contract with Safe Security, for the initial term of monthsThis agreement automatically renews for successive one (1) month to month renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term [redacted] SAFE Security will not honor [redacted] request to cancel and will hold the customer to the terms of the contract [redacted] SAFE Security received cancellation letter October 29, [redacted] SAFE Security records show SAFE talked to [redacted] 10/27/when customer requested that SAFE cancel account because [redacted] no longer lived at that address [redacted] moved and did not inform SAFE of the plans to move or what options are available to customer that relocate [redacted] SAFE Security goal is to resolve your concern in a timely matter

Initial Business Response / [redacted] (1000, 5, 2015/02/02) */ Re: [redacted] - Customer # XXXXXXX SAFE Security is responding to your complaint from 1/19/ · After carefully reviewing all documentation in your file, SAFE Security has made the decision to hold you to the contract terms for non-payment · SAFE Security has forwarded your account to ICS Collection Agency, all collection efforts will continue · Please pay the past due amount immediately · Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you, [redacted] Premier Supervisor

Probably the worst customer service everThey lied to me when I moved said if I wrote them a moving letter they would cancel my account jIn stead they continued to draft my my bank even after was told my them that they would stop None of the equipment worked very well continued to have problems with the service the key fob failed to work all the time asked several times to get new equipment but because the company was changing hands for the third or forth time nothing happened finally they sent 0ne fob and charged me additional dollars Several of my neighbor had the service totally dissatisfied, buyer or new customers should stay alway from this company

Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ In regards to customer [redacted] our record indicates the following: · After reviewing the customer's account our records show that the account is closed · SAFE Security has cancelled out the account effective immediately per the customer's request · SAFE Security apologizes for any inconveniences SAFE Security's goal is to resolve customer concerns in a timely matter Please feel free to contact us at ( [redacted] Monday through Friday, 6:AM to 5:PM, Pacific Time Sincerely, SAFE Security [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/11/13) */ In regards to customer XXXXXXX, our record indicates the following: [redacted] On September 16, [redacted] signed a contract with Pinnacle Security LLC, for the initial term of monthsThe initial terms ended on March 16, This agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term [redacted] SAFE Security has explained to Mr [redacted] that SAFE will be mailing out a new contract indicating the changes that were discussed on 11/6/ [redacted] SAFE Security will honor Mr [redacted] request to cancelOn 11/6/ [redacted] has agreed to a month contract at a lower rate with month free once the contract is returned and approved [redacted] Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you, [redacted] Premier Supervisor

July 07, Re: Account # [redacted] Case# [redacted] We are in receipt of the written complaint regarding account # [redacted] and have listed our response below to address the statements within the complaint and provided our resolution We have carefully reviewed all notations, documentation as well as the contract associated to this SAFE accountThis is the results of our investigation: [redacted] On May 02, 2013, [redacted] signed a 3yr contract with an annual renewal clause that renew every year in MayThe existing SAFE Security contract renewed in May for 12months and will expire in May [redacted] In order to fulfill the terms of the contract, [redacted] will need to submit a written cancellation letter that includes her signature and the remaining contract balance of $will need to be paid [redacted] We also offer the option to transfer the service to a new address if [redacted] would like to do so SAFE Security’s goal is to resolve customer concerns in a timely matter Please feel free to contact us at ( [redacted] Monday through Friday, 6:AM to 5:PM, Pacific Time Sincerely, SAFE Security [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Revdex.com Response: [redacted] - Case# XXXXXXXX Re: [redacted] - Customer # XXXXXXX Contract Terms: 05/09, months,, auto renewal for successive month (Renewal Term) unless cancelled in writing no less than days prior to end of the contract term SAFE Security acquired the security agreement from Pinnacle Security on 2/4/ On 7/9/15, SAFE Security received a cancellation letter from the customer No monies are due from the customer The contract terms have been satisfied The account has been submitted for cancellation Please disregard invoices/statements you may receive during the cancellation processIt may take up to two billing cycles for the cancellation process to be completed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you

Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ In regards to customer XXXXXXX, our record indicates the following: [redacted] On June 2, [redacted] signed a contract with Pinnacle Security Alarm LLC, for the initial term of monthsThis agreement automatically renews for successive one (1) year to year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term [redacted] SAFE Security records shows that there is no remaining payments needed on this account [redacted] There will be no credits applied to the account due to the account will be closed [redacted] SAFE Security has advise [redacted] he needs to return all of the equipment sent to him prior of his request to cancel serviceMr [redacted] will be billed for any unreturned equipment [redacted] SAFE Security goal is to resolve your concern in a timely matter [redacted] Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you,

Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ The account with SAFE Security has been cancelledThe account balance is $and the customer will no longer receive billing correspondence from us Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Although the company has finally decided to cancel my service as requested, I feel that the process needs to be improved and the internal company communication definitely needs improvementIt should not be this difficult to get a service cancelledI would not recommend doing business with them Final Business Response / [redacted] (4000, 9, 2015/09/09) */ Account Case Number: #XXXXXXXX Customer: [redacted] In regards to customer #XXXXXXX , our record indicates the following: · On August 31st, the account #XXXXXXX was cancelled with SAFE Security along with all monitoring and billing of the account · SAFE Security did honor Mrs [redacted] 's request to cancel · SAFE Security spoke with Mrs [redacted] 's regarding the request to cancel on 09/09/ · A letter was mail to Mrs [redacted] email address at [redacted] @cox.net stating the following Mrs [redacted] XXXXX Re: Acct # XXXXXXX Dear Mrs [redacted] : Thank you for speaking with me this morning and allowing SAFE to resolve the concerns Your monitoring account with SAFE Security(r) has been cancelled effective 08/31/All monitoring and billing has been deactivated Safe apologizes for the miscommunication in handling your account and sincerely appreciate your input to help SAFE better service our customersWe at SAFE would like to thank you for the years you spent with SAFE and will use your example as a way to better our customer service I would also like to assure you that at no point your account reported to the collection bureaus and shows a $balance with SAFE and I we have submitted a refund request in the amount of $As stated above the account, services and billing are cancelled We regret losing you as a SAFE Security customer We apologize for any inconvenience we may have caused Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately If you have any further questions, please feel free to contact us Monday through Friday, 7:00a.mTo 4:00p.m(Pacific Time) at X-XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/05/19) */ Account Number: XXXXXXX Customer: [redacted] In regards to customer [redacted] account #XXXXXX, our records indicate the following: Mr [redacted] signed a contract with Siren Incfor months on December 15th, His account automatically renews for months on December 15th On May 14, 2014, Mr [redacted] agreed to pay 50% of the remaining balance of contract in the amount of $ With this payment, SAFE Security has initiated the process of cancelling Mr***'s account Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed [redacted] Customer Care Lead

April 5, 2016Re: Account # [redacted] We are in receipt of the written complaint regarding account # [redacted] and have listed our response below to address the statements within the complaint.We have carefully reviewed all notations, documentation as well as the contract associated to SAFE account # [redacted] We will go ahead and cancel the account according to the recent request of the customerThis will stop the account from automatically renewing.SAFE Security's goal is to resolve customer concerns in a timely matterPlease feel free to contact us at [redacted] Monday through Friday, 6:AM to 5:PM, Pacific Time.Sincerely,SAFE Security [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ Date: July 9, Revdex.com Response: [redacted] - Case# XXXXXXXX Re: [redacted] ***- Customer # XXXXXXX Contract Terms: 10/2010, months, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract termExpiration date is 4/30/ SAFE Security acquired the security agreement from Pinnacle Security on 2/4/ Please see Page 1, Section 2: Certain Terms and Conditions, Paragraph 2.3, Sentence 3: This agreement stall automatically renew for successive of one (1) year renewal terms (each renewal term) unless cancelled by either party in writing no less than days prior to the end of the then-current term On 7/17/14, customer contacted SAFE Security to cancel service as longer wanted to be with a national security company and wanted to be with a local security companyCustomer was advised that their contract did not expire until April Customer stated thought contract was month to month and requested a copy of the contracted be mailed which was sent to the customer On 7/25/14, a cancellation letter was received from the customer The contract auto renewed for another year until 4/30/since a cancellation letter was not received from the customer prior to 4/30/ The customer signed the contract indicating that he understood the terms and conditions of the contract To resolve this issue, the customer will need to send a balance of contract payment in the amount of $Once the payment is received, the account will be submitted for cancellation It may take up to two billing cycles for the cancellation process to be completedPlease disregard any invoices/statements you may receive during this period Until the balance of contract payment is received, the customer will be held to the contract terms Thank you [redacted] Collection Manager Safe Security Tel: XXXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) This business will stop billing me now and send me to collectionsI don't know how I can be more clear regarding the fact that I am not paying themThey conveniently mentioned one phone conversation in which I attempted to cancel my contract after it auto renewed which is nonsense to begin with when that contract was with a different companyThey didn't mention two previous phone conversations in which my wife was told that we were monthly this is when we entered into a new contract a verbal contractI never signed a contract with safe securityI am done being harassed by this companyIf you received a cancellation letter then my contract is now cancelled is and you need to send me to collections for the Continue to bill me is illegal it is an intimidation tactic and I am not intimated by youSafe security is a fraud a giant terd in the punch bowl of life like Aol wasI think now is time for me to ignore this stupid companyOne more time for your clarity I will never pay youI will never pay youI will never pay youI will never pay youSend me to collectionsI will never pay youI will never pay youGet it send me to collections now I double dog dare you because I am not going to pay you

Initial Business Response / [redacted] (1000, 5, 2014/04/22) */ Revdex.com April 22, Re: [redacted] , [redacted] (Revdex.com Case#XXXXXXXX) SAFE Customer #XXXXXXX [redacted] XXXXX To [redacted] c/o Dispute Resolution: This is notice that your account with SAFE Security ("SAFE") is in the process of being cancelled in accordance with your original contract terms, signed on May 1, Your account balance is $and you have no further obligation to SAFE, as your auto draft has been terminated If you want to have your alarm disabled so it no longer sends signals from your home to the monitoring station, please contact us and as a courtesy to you we will have a service provider contact you to make the necessary arrangements Be advised that this will be at an additional cost to youIf you decide not to have your system disabled you will be held responsible for any fees/charges accrued due to excessive signals or alarms received by the monitoring station It is our sincere wish that you consider returning to SAFE as your monitored security provider We believe that monitored security is a wise addition to your home and family protection plan You may continue to refer your friends and family to SAFE as well, to take advantage of special offers Please visit our award winning web site at www.safesecurity.com for more information When you are ready to reconnect, install a new system or refer a friend, or have additional questions contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Standard Time Respectfully, SECURITY ALARM FINANCING ENTERPRISES, L.P

Initial Business Response / [redacted] (1000, 10, 2014/07/10) */ Account Number: XXXXXXX Customer: [redacted] In regards to customer XXXXXXX, [redacted] , our records indicate the following: On 3/3/Mr [redacted] called in requesting a service call to replace his touch padThree days later Mr [redacted] called back upset that the dealer had not contacted him to schedule service and stated he wanted to cancel his account with SAFE Security SAFE employee explained what was needed to cancel his accountShe explained he was on a month to month and his balance of contract was $if he sent in his signed cancellation letter by 4/30/If the cancellation letter was received in May the amount owed would be $ She made every attempt to save this customerShe offered to lower his monthly rate, perform the service call at no charge, and give him (2) months of free monitoring, but Mr [redacted] declined On 5/29/SAFE received Mr [redacted] 's cancellation letter SAFE Security will honor Mr [redacted] 's request to cancel provided he pay the remaining balance of contract in the amount of $ Please feel free to contact us at (XXX) XXX-XXXX Monday thru Friday, 6:AM to 5:PM, Pacific time to advise us how our customer would like to proceed Thank you, [redacted] Service Dispatch Supervisor

Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Good Morning, Account Case Number: #XXXXXXXX Customer: [redacted] In regards to customer #XXXXXXX , our record indicates the following: · On September 13, [redacted] signed a contract with Pinnacle Security, LLC, for the initial term of monthsThis agreement automatically renews for successive one (1) year to year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term · SAFE Security will honor [redacted] ' s request to cancel · SAFE Security received cancellation letter November 17, · SAFE Security records show SAFE reached [redacted] 11/17/and customer requested that SAFE cancel account because Mr [redacted] was unable to continue service due to cost ·SAFE Security records show SAFE last reached [redacted] 07/22/when customer stated that SAFE was unable to cancel his service earlier due to SAFE not locating the original cancellation letter · [redacted] on 07/22/provided confirmation of original cancelation letter that was sent 11/17/at 10:02am from [redacted] @gmail.com ·Mr [redacted] stated that he will rescind Revdex.com compliant after receiving email stating that SAFE will cancel agreement per customers request · SAFE Security goal is to resolve your concern in a timely matter Thank you, [redacted] Retention Supervisor [redacted] XXXXX Tel: XXX-XXX-XXXX, ext [redacted] Fax: XXX- XXX-XXXX Email: [redacted] @safesecurity.com

I was with another alarm system and they turned me over to safe securityBoth were taking $ out my account and previous company said safe security should not be taking $ outInformed me I'm not their customer which they said they'll handleIt has not been a pleasant doing business with themThey keep taking money out my account and I'm no longer their customerShady business practice!!!

Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ In regards to customer XXXXXXX, our record indicates the following: On July 15, customer #XXXXXXX signed a contract with Pinnacle Security LLC, for the initial term of monthsThis agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term This agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term which is in the month of January SAFE Security has not received a written request from customer #XXXXXXX requesting to cancel services effective January SAFE Security will honor the request to cancel provided she send us the cancellation letter and the remaining balance of contract in the amount of $which is 50% off the balance of contract of $ SAFE Security has forward your account to collections and will continue to make collections efforts for the remaining balance [redacted] Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you, Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have an email that I sent to Safe Security dated 7/saying I wish to cancel my accountI recieved a reply to that email from their customer service deparentment and I followed up that reply with a phone callUnfortunately, they said my account could be cancelled, but I would still owe $for the disputed "upgrade"I am willing to settle with them by offering them $to have the whole matter resolved and my account closedI can forward you the original email that I mentioned aboveI will include my customer # in the email, so you can reference it with this claim Thank you Final Business Response / [redacted] (4000, 9, 2016/01/07) */ Customer # XXXXXXX Contract Original Terms: 07/2010, months, auto renewal year s (Renewal Term) unless cancelled in writing no less than days prior to end of the initial or renewal termContract expires 1/31/ SAFE Security acquired the security agreement from Pinnacle Security on 3/8/ The customer is disputing the balance due and stating that a cancellation letter was emailed to SAFE Security in July As of today, in reviewing the account documentation, SAFE Security records do not indicate that a cancellation letter was received from the customer Although the customer is stating a cancellation letter was sent in July 2015, the account could not processed for cancellation as the customer was still responsible for satisfying the contract agreement to the end of contract term 1/31/(See attached Security contract agreement, Page 1, Section Certain Terms and Conditions, Paragraph For Services.) To proceed with the customer's request to cancel service, the customer must send a signed cancellation letter to SAFE Security by either way of communication below: Email: [redacted] @safesecurity.com (scanned copy of cancellation letter w/signature) Fax# (XXX) XXX-XXXX The balance of contract amount (monthly monitoring charges only) through 1/31/is $SAFE Security is willing to do a 50% settlement offer for $ Once the cancellation letter is received, along with the balance of contract payment in the amount of $SAFE Security will begin the cancellation process on the account Please disregard invoices/statements you may receive during the cancellation processIt may take up to two billing cycles for the cancellation process to be completed Until such time cancellation letter and balance of contract payment is received, the customer will be held to the contract terms Please be advised your account has not been sent to a collection agency and has not been reported to the credit bureaus at this timeSAFE Security would like to work with you in getting this issue resolved Thank you [redacted] Collection Manager Safe Security Final Consumer Response / [redacted] (2000, 11, 2016/01/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) We are not satisfied at all with this response, but we are sick and tired of dealing with thisThis organization is committing fraud as is clearly represented in other similar complaintsWe are going to pay the just to stop this nonsenseRevdex.com should be aware of these dishonorable business practices

July 11, Re: Account # [redacted] Case# [redacted] We are in receipt of the written complaint regarding account # [redacted] and have listed our response below to address the statements within the complaint and provided our resolution [redacted] On June 20, 2014, [redacted] signed a year contract with SAFE Security in order to receive an upgrade to his alarm systemOn this new contract that was signed, [redacted] also received a lower monthly rate on the servicesThe bill was decreased from $ [redacted] per month down to $***The initial terms of this agreement expires in June [redacted] We are willing to work with [redacted] and offer (2) options of resolutionWe will charge $ [redacted] for the upgrade that was done in June and default back to the terms of the [redacted] contract we have on fileThis contract has an automatic annual renewal clause in which the terms expire in November If [redacted] agrees to this option, there will be a 50% discount applied to the final balance of the agreement and the payoff would be $***If this option is chosen, the total amount to be paid to SAFE Security will be $ [redacted] [redacted] The 2nd option is to continue with the terms of the most recent contract that was signed on June 20, and [redacted] will be obligated to pay the remaining contract balance of [redacted] We will also need to receive a written cancellation letter from [redacted] in order to fulfill the terms of the agreement Please feel free to contact us at [redacted] Monday through Friday, 6:AM to 5:PM, Pacific Time Sincerely, SAFE Security [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2014/08/21) */ Account Number: XXXXXXX Customer: [redacted] In regards to customer XXXXXXX, our record indicates the following: On September 16, signed a contract with Pinnacle Security LLC, for the initial term of monthsThe initial terms end on September 16, This agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term SAFE Security had accured Mrs [redacted] account Mrs [redacted] SAFE Security account has a pending request for cancellation as of 7/31/ There are no payments due on this account, last payment received was 8/20/for September payment SAFE Security has received a written notification from Mrs [redacted] 7/31/requesting cancellation SAFE Security has honor Mrs [redacted] request to cancel effective 9/30/which is the end of the intial term Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you, [redacted] Premier Supervisor Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I signed a months yes but I have alled the company over n over for them to fix itI have been paying for an alarm that has not workedNo where in there response does it say they tried to help me with the problemThey have no respect for there customers at allSafe n Secure is there name and no way did I feel safe or secure with no alarm system as to why I have cancelled my contract with them Final Business Response / [redacted] (4000, 18, 2014/09/26) */ Customer: [redacted] In regards to customer XXXXXXX, our record indicates the following: Responding to Customer Rebuttal: SAFE Security has honor Mrs [redacted] request to cancel effective 9/30/which is the end of the initial term There are no payments due at this timeAll payments have been received and posted to the account After reviewing our records, SAFE Security shows this account will be closed 9/30/ Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you [redacted] Premier Supervisor Final Consumer Response / [redacted] (4200, 22, 2014/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They r still sending me bills they have not cancelled me they say they r but I don't believe that as I have had nothing but problems with them since day they never sent anyone out to fix my alarm it has not worked in years but yet I had to keep paying itI would like my money backThey r also not good with promises I want everyone to know how unprofessional they areThanks