SAFE Security

Initial Business Response / [redacted] (1000, 5, 2015/05/12) */ In regards to customer XXXXXXX, our record indicates the following: Contract Terms: 06/14/2007, years, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract term After carefully reviewing all documentation in Mr [redacted] file we SAFE Security has sent your account to an offsite collection agency for non-payment SAFE Security did not receive a written notification for cancellation from Mr [redacted] Without a written documentation requesting to cancel the account will remain open SAFE Security has forward your account to collections and will continue to make collections efforts for the remaining balance Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you, [redacted] Premier Supervisor Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello, SAFE Security was called about canceling the service back in the fall of 2014, but did notI will send a written notice about cancelation if they want oneHowever, given the ease of confirming identity over the phone, this is simply an impediment to quickly canceling serviceI will send you a copy of that letter before the 27th There remains the outstanding issue that they have never written about doing a checkup on the alarm system or servicing it to ensure that it was working properlyIt has never worked properly and about two years ago, it simply stopped workingAnd given the fact that they are charging for "service" for a system that has not worked, and one that they did not service or make an attempt to service, makes it robberyI stand by that statementAsking for payment for a service they are not properly providing is wrongHow can they do that? In their response, they do not address this problemWhy? Again, I am a senior citizen on a fixed income and have many medical billsMy wife was recently diagnosed with breast cancerI cannot afford to pay for a service that does not do what they say it doesWhat they are doing is unconscionable and unethical Kind regards, [redacted] Final Business Response / [redacted] (4000, 9, 2015/05/27) */ In regards to customer XXXXXXX, our record indicates the following: Contract Terms: 06/14/2007, years, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract term After carefully reviewing all documentation in Mr [redacted] file we SAFE Security has sent your account to an offsite collection agency for non-paymentThe account is Closed SAFE Security has forward your account to collections and will continue to make collections efforts for the remaining balance If you would like to contact the outside collection agency please call X- XXX- XXX-XXXX Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you! [redacted] Escalation Premier Department Final Consumer Response / [redacted] (4200, 13, 2015/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) To you the Revdex.com and to Safe Security, I am glad the account has been closed, but to send this account to a collection agency is unconscionableI refuse to pay standing on the ground of common senseHow can I pay for something that never worked properly? Again, how can I be charge for a service that has not worked? They NEVER made an effort or even made a check to see if the service was workingIt is unreasonable and cold and ROBBERY for them to do this They may not believe that I am a senior citizen living on a fixed income and the fact that my wife HAS BREAST CANCERI am and she is sickWe have been married for years and I have never left her side and at this moment in time, I need to dedicate all my time, energy and money to her care I WILL NOT GIVE my money to a company when my wife's life is in questionFor this company to ruthlessly, blindly and unethically pursue payment and then send my money to a collection agency simply shows that do not care about peopleThey don't care about their business eitherIf they took care of their customers, this would not be happening I will not pay and ask that they cancel what they charge and remove my name from the collection listI need my money for the care of my wifeInsurance does not cover all the cost of care for the sick [redacted]

This is the worst alarm company known to man, we sold our home in March of this year (2016) and submitted the cancellation request in writing as instructedPaid our remaining balance to ensure we were square A month later I get phone call that someone was messing with the key pad at the old houseI informed them I cancelled this account and the monitoring station is SEPERATE from the actual alarm billingSo they were never notified, well these phone calls continued saying everything from "low battery" to a door alarm of some sortAll the while informing the caller I DON'T LIVE THERE THIS ACCOUNT SHOULD BE CLOSEDWell I finally get a lady on the line who took some time to work with me had me resubmit the cancellation letter she replied in writing that the account in closedHere we are now Sept 1st and I get a CHARGE for $the monthly feeWhen I called customer service they didn't show a charge and now I have to submit proof via bank statement that I was actually chargedDON'T WASTE YOUR TIMELook at all the reviews here and take heed, go with a reputable companyWe have [redacted] now and couldn't be happier

Initial Business Response / [redacted] (1000, 5, 2015/04/20) */ In regards to customer XXXXXXX, our records indicate the following: SAFE Security has cancelled [redacted] account effective 3/20/ SAFE Security has refunded [redacted] for the amount of $as requestedSAFE Security has mailed out [redacted] refund U.S mail effective 4/20/ SAFE Security goal is to resolve your concern in a timely matter Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time if you have any question Thank you, [redacted] Customer Care Supervisor

Initial Business Response / [redacted] (1000, 5, 2015/10/09) */ Account Case Number: #XXXXXXXX Customer: SAFE ACQUISITIONS DEPT In regards to customer #XXXXXXX , our record indicates the following: [redacted] As of 10/09/SAFE has been unable to locate a contract for the above account number [redacted] SAFE Security has no contract to cancel [redacted] SAFE Security goal is to resolve your concern in a timely matter

Initial Business Response / [redacted] (1000, 5, 2015/02/23) */ In regards to customer XXXXXXX, our record indicates the following: [redacted] SAFE Security has contacted the customer to address the issue [redacted] SAFE Security has credit the customer account for $as requested [redacted] SAFE Security has resolve the customer issue [redacted] SAFE Security goal is to resolve your concern in a timely matter [redacted] Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you, [redacted] Premier Supervisor Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Safe tried to call me when I was at work, I explained I could not talk at that time because I was workingSafe said they will give us a credit and send something in writing and we have never heard back from them sinceno credits have been made to our accounts...no emails from safe showing any type of credit at allbased on their statement above....I would love to see a credit before this case is closedSafe is great at telling us they will credit our account but this is why we contacted the Revdex.com in the first place....they never follow through with that they tell youAs of 2/26/we have not heard back from safe or seen anything from SafeIf they can actually process the credit and email me a copy of a new fixed bill so I have something in writing showing what will be done for all of their mistakes is what we want to see happenNeed to see what the even covers and what are all the other charges left on the accountThank you Dave [redacted] Final Business Response / [redacted] (4000, 10, 2015/03/05) */ In regards to customer XXXXXXX, our record indicates the following: · The credit of $has been applied to Mr [redacted] SAFE Security account · SAFE Security has mailed Mr [redacted] an invoice on 3/4/indicating the credits has been applied to his accountPlease allow 7- days to receive the invoice statement SAFE Security goal is to resolve your concern in a timely matter Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately Thank you! [redacted] Final Consumer Response / [redacted] (4200, 12, 2015/03/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) We received a bill from Safe on 3/10/ it shows Prev bal as of 2/for and a credit for 276.06...leaving a balance for Nothing is itemized to show us what the coversI just want to make sure before we pay this amount out that we will not receive another bill for Jan and FebOur only question is what months does this cover? We asked in our last statement to get something itemized for our recordsOur contract shows with tax one monthly pay is $ I just want to know what this covers please Thank you [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/09/24) */ Customer: [redacted] , [redacted] Account Number: XXXXXXX In regards to customer XXXXXXX, our record indicates the following: Customer signed a contract with Pinnacle Security on December 7, for an initial term of months Initial term ended on March 7, This agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the then current termSAFE Security acquired this contract on February 4, Customer's contract automatically renewed on March 7, for one (1) year renewal term Customer sent in a letter requesting cancellation dated May 9, The fax transmittal date on letter was dated May 13, SAFE Security will process this cancellation request at the next renewal date of March 7, Customer has communicated with SAFE Security on multiple occasions indicating that their copy of the Pinnacle Security contract reflects an initial term of months with an initial term end date of June 7, SAFE Security has asked for copies of this contract and we have yet to receive them SAFE Security is willing to review this further provided customer sends a copy of their Pinnacle contract showing the initial term of monthsCustomer can fax copy to XXX XXX-XXXX or send an electronic copy by email addressed to [redacted] @safesecurity.com Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you, [redacted] Customer Care Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) A copy of the contract was faxed and receipt was acknowledged as this was discussed during a phone call with their personnelThe company is continuing to claim a month term when my copy states 42, which is what I have fulfilledI have complied with all of the requirements of MY copy of the original contract which is all I have to go bySafe has not been providing any services to me for the last months of my contract nor are they currently providing any services to me Final Business Response / [redacted] (4000, 9, 2014/10/08) */ Customer: [redacted] Account Number: XXXXXXX In regards to customer XXXXXXX, our record indicates the following: SAFE Security has not received a copy of the Pinnacle Security contract from the customer reflecting an initial term of month Regardless of this, SAFE Security has agreed to honor customer's request and cancel account XXXXXXX effective June with no balance due Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time if you have further questions Thank you, [redacted] Customer Care Manager

Initial Business Response / [redacted] (1000, 5, 2015/04/15) */ In regards to customer XXXXXXX, our record indicates the following: On February 24, [redacted] signed a contract with Pinnacle Security, LLC, for the initial term of monthsThis agreement automatically renews for successive one (1) year to year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term SAFE Security will honor [redacted] request to cancel SAFE Security received [redacted] cancellation letter on 03/09/ SAFE Security goal is to resolve your concern in a timely matter Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you, [redacted] Retention Supervisor

I wanted to ensure my house was secure during our sale and they told me I had to pay for the following montha service after the house sold in days It appears customer service goea out the window for an eight year customerI called four times in June an only to be p kaced on hold for plus minutes without anyone answering in customwr serviceSo now I have pay for the next months serviceI dont even live there I would.have to write a letter and if we get in time I wont charge you for the next month THAT IS ILLEGAL

Initial Business Response / [redacted] (1000, 6, 2015/06/29) */ Customer: [redacted] Account Number: XXXXXXX In regards to customer XXXXXXX, our record indicates the following: · SAFE is contacting this customer by telephone to resolve Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time if you have any further questions Thank you, [redacted] Customer Care Manager

Initial Business Response / [redacted] (1000, 5, 2014/10/06) */ Revdex.com Response: [redacted] - Case# XXXXXXXX Re: [redacted] - Customer # XXXXXXX SAFE Security acquired the security agreement from Pinnacle Security on 3/8/ Contract Terms: 07/2010, years, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract termContract expiration date is 07/31/ Per the contract terms, a cancellation letter needed to be received from the customer no less than prior to the end of the contract termThe original expiration date of the contract was on 7/31/ Per the contract agreement, notice of cancellation must be submitted in writing to the security provider at least days prior to the auto renewal and/or then current termVerbal cancellations are not acceptedPlease see attached security agreement Section Certain Terms and Conditions; Paragraph 2.3; For Services On 611/14, a cancellation letter was received from the customer The auto pay was not cancelled in error The auto pay has been stopped and the account has been submitted for cancellation The cancellation process may take up two billing cycles to be completed, so please disregard invoices/statements you may receive during this period The customer is due a refund A refund request has been submitted on this account today for monitoring services for months of monitoring services from 08/to 10/The refund amount is $x = $ Please allow 4-weeks for the refund to be received Thank you [redacted] Collection Manager

Initial Business Response / [redacted] (1000, 5, 2014/04/23) */ Our records indicate the customer signed a contract for alarm monitoring on October 18, for yearsWe have sent a service provider to the customer's home to help resolve the issue, and the customer is refusing to pay for the services we providedWe have additionally credited the customer approximately $for monitoring, as a courtesyWe are willing to negotiate an amicable solution Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The $credit was given to me for the trouble I was given by Safe Security after repeated cancelled service calls to repair/replace the defective equipment they installedTook months of trying to get someone out to my house and that is why the credit was given to me for paying for a service I was not fully gettingI have not given them any trouble even after all the service they have failed to provideI pay my monthly fees, I dont call cussing anyone out, I dont yell at anyone, I am just trying to make them understand the situationOnly reason I am now even calling is because they are charging me for equipment that did NOT workIf they feel like they should charge someone they need to charge the company they contracted to come install in my houseIf Safe Security thinks anyone is reponsible they need to figure who is, but it is not meI did not break the DVR, it did not break in my house, it was installed defective! I would stay with them, and pay my monthly due if they agree to remove ALL the fees involved in the replacement of the defective DVR, and that includes any trip/service feesThey should be charging the initial contracted installerIf my contract is yrs, I'll stay yrs, I just dont see fit being charged for something I am NOT to blame for Final Business Response / [redacted] (4000, 9, 2014/05/08) */ We have come up with a couple of options for the customerThe customer has signed a contract that holds them to the three year termSAFE has issued a credit as previously stated; however SAFE has also not invoiced the customer for the parts and full labor for all the invoices and partsSAFE has only charged in addition to issuing a credit of approximately The DVR was replaced at a value of plus labor among other parts which would be an additional SAFE was also unaware that there was a DVR unit installed by the dealer which SAFE does not coverThe contract that was acquired by SAFE does not reference any DVR systemsUnfortunately for both the customer and SAFE, this dealer has gone out of businessWe want to work out a solution that works for both the customer and SAFE Security; we value our customers and strive to assist our customers and their needsThis dealer has unfortunately affected both partiesOne option if the customer stays with the three year contract we would have to ask that the is paid, but the remaining fees will not be added or includedWe would like to offer the customer the option of signing a five year contract and we will waive all fees and also all cost for the partsWe apologize for the inconvenience that the dealer has caused in this situation Final Consumer Response / [redacted] (4200, 11, 2014/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have had bad service from day oneSafe Security came and knocked at my house and promised wonderful service, not the outside contractorWhy would I want to sign up for a longer contract with Safe Security? I've had poor service by them simply trying to say they are not responsible for this or for that when they are the ones that contracted the outside company to set up? I didn't pick the third party company, Safe Security didI still do not agree on the fees being chargedAnd I WILL NOT sign additional time with Safe SecuritySigning up for a longer contract with a bad service provider is not a solution for meAnyone in their right mind would understand this

Initial Business Response / [redacted] (1000, 5, 2015/01/13) */ With regards to account #XXXXXXX [redacted] On December 9th Ms [redacted] contacted us to inform us that she had been misled by one of our Sales dealers and she had written a check to us and signed a contractShe had made an agreement with the dealer not to cash the check right away which he did causing her account to be over drafted twice causing NSF fees to be charged to her account [redacted] Ms [redacted] was asked to fax us the documents of the NSF from the Bank [redacted] We received the fax with the documents on the NSF on January 6th This was for two NSF and they were in the amount of $each [redacted] We submitted a refund in the amount of $this is for one month of payment in the amount of $plus the two NSF fees $eachMaking the total refund that Ms [redacted] should expect to receive in the amount of $ [redacted] We submitted the cancellation of her account on December 29th [redacted] This should take care of ending the contract that Ms [redacted] had with us and the refund on the monies owed to her Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you, [redacted] Customer Service Supervisor Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was more than nsf charges to my accountThere was a total of five @$a pieceLoll of which was forwarded to safe securitresI would like all my monies back from the companyAlso I have been dealing with this since Dec4th I been going back and forth with the supervisor [redacted] and other reps front the company all tellinge different thingsAlso she asked me if all funds were reversed would I consider becoming a customer again after I replied no that's when she stated well it will undergo investigationI've been struggling as a single parent with these funds out of my house hold and its hard I feel like none of this is my fault but the fault of the rep from safe securties dealer Final Business Response / [redacted] (4000, 9, 2015/01/29) */ Rebuttal Response [redacted] SAFE Security stands by our original response [redacted] SAFE agreed to cancel this customer's account and to provide a refund which included the customer's initial payment to SAFE Security of $44.99, bank transaction dated 12/3/and for two insufficient funds charges bank transaction dated 12/3/and 12/4/of $eachThis totals $ [redacted] The remaining insufficient funds charges for this customer was bank transaction dated on 12/2/which was prior to the SAFE Security initial payment bank transaction dated 12/3/SAFE is not responsible for these charges Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time if you have any questions Thank you, [redacted] Customer Care Manager Final Consumer Response / [redacted] (4200, 13, 2015/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ok,The other charges were due to Guaridan Securties taking out their monthly payment, which caused the item to accure NSF feesIf everything was handled CORRECTLY then I would have not recieved any NSF fees, but due to the negligence of Safe Securties Rep not handling business professional NSF fees were accessedNow I was told previously by the REp( [redacted] ) that all would be taken care ofThis happened back in Nov and we are in Feb and there is still no resolveSafe is responsible for all NSF fees with my account since the rep did not advise Guardian of the changeNot trying to have a long drawn out matterI would like this to be resolve and quicklyAlso, pr ***e all funds would be given back and now that the Revdex.com is involved it's a take back on their word

Initial Business Response / [redacted] (1000, 5, 2014/06/05) */ Account Number: XXXXXXX Customer: [redacted] In regards to customer XXXXXXX, our record indicate the following: On April 18, 2011, Mrs [redacted] signed a contract with Desert Defense for the initial term of monthsThe initial terms end on April 18, This agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the then current term SAFE Security has not received a written notification from Mrs [redacted] requesting cancellation Mrs [redacted] called SAFE Security on 5/28/with her initial request for cancellation SAFE Security will honor Mrs [redacted] request to cancel provided she send us the remaining balance of the contract in the amount of $ Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you, [redacted] Premier Supervisor

Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ Good Morning, Account Number: #XXXXXXXX Customer: [redacted] In regards to customer XXXXXXXX, our record indicates the following: · On July 16th [redacted] signed a contract with Pinnacle Security, LLC, for the initial term of monthsThis agreement automatically renews for successive one (1) year to year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term · SAFE Security will not honor [redacted] ' s request to cancel · SAFE Security received [redacted] ' s cancellation letter May 11, · SAFE Security records show SAFE reached [redacted] on 05/11/when customer stated that she had acquired service with another service provider · SAFE Security records show that when [redacted] called in on 05/11/and SAFE spoke with customer explaining that customer would have had to send in cancelation letter days before renewal date of January 16th [redacted] admitted on that call that she removed the alarm system from wall on 05/09/and refuses to pay balance of the contractCustomer was given balance of contract amount of ($208.69) 50% discount per contract and customer refused to pay · Spoke with [redacted] again on 06/16/who stated that she will not make payments on the account · Safe records she that customer last called SAFE for service on 07/29/in reference to service on the system and alarm records show that system was working until 05/11/when customer removed system from the wall · SAFE Security goal is to resolve your concern in a timely matter Thank you, [redacted] Retention Supervisor [redacted] XXXXX Tel: XXX-XXX-XXXX, ext [redacted] Fax: XXX- XXX-XXXX Email: [redacted] @safesecurity.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called multiple times for them to admit that Pinnacle was a bad company and that they bought the company but are not responsible for their errorsThey stated that it was in the "fine Print"Anytime I spoke with anyone and the fact that I signed with Pinnacle originally came up in the conversation they were all like "that explains it"They bought the company and therefore as far as the customer is concerned we do not want excuses we want resultsIf I had been told up front about the fact that it was auto renewed or that there were no local technicians I would have NEVER signed with this company!! I did have the system removed by a reputable company because all I was getting fro Safe was emails when the system was down or set offThis is completely unacceptableThe cameras also never functioned for longer than months on occasionsI am not asking for a refund of any kind for faulty equipment and bad service, but I am requesting that I not have to continue to pay for bad service and faulty equipmentI feel these are MAJOR topics that customers should be made aware of verbally before signing such an agreement

Initial Business Response / [redacted] (1000, 5, 2014/04/28) */ In regards to customer XXXXXXX, our record indicates the following: On June 14, 2010, Mrs [redacted] signed a contract with Pinnacle Security for the initial term of monthsThe initial term ended on December 14, This agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the then current term Mrs [redacted] contract automatically renewed until December 3, SAFE Security received a written notification from Mrs [redacted] requesting cancellation 1/24/ Mrs [redacted] called SAFE Security on December 26, with her initial request for cancellation Safe Security will honor Mrs [redacted] cancellation request effective 1/24/The cancellation letter has to show on file days from the received date Mrs [redacted] is responsible for January and February payment because we received the cancellation letter after the renewal term date Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time if you have any questions Thank you, [redacted] Premier Supervisor SAFE Security Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I have said many times, I made the phone call to Pinnacle Security in February when I was moving out of the home I was renting prior to Safe Security buying my accountI told them I would not be renewing my contractThey assured me my account was going to be closed once my contract was completed (December 14, 2013) & that my account was paid up until that pointNo further action was requiredMy account should show all of this information including that I called to notify them that I wouldn't be living in the home I had been receiving security system servicesWhich means that IF Safe Security did send an introductory letter in March when they purchased my account, they would have known I wasn't even residing there therefor wouldn't be receiving mail thereThey did not inform me that they purchased my account & the account should have been closed on December 14, as I was told it wouldI had no idea Safe Security even existed until money started disappearing out of my account without my permission when they renewed my contract that should NOT have been renewedNot only was I not notified that they even existed prior to taking my money, but then when I called them in December (when I saw the first amount of $taken from my account) I was told if I faxed in a withdrawal from services my account would be closed and my money refundedThe money was never refundedThey are claiming they are rightfully owed this money for services that have not been received since February of They owe me the amount they took out of my account in the amount of $I did everything properlyIn the February phone call these are the the main areas that were discussed; *I called & notified Pinnacle I was moving from the residence I was receiving Security System Services *I agreed to fulfill my contract until December 14, *I notified them I would not be renewing my contract & specifically asked if any further action was required *My account was paid in full until The end of my contract Even after all of this Safe Security thinks they are entitled to my money for services that are not being receivedIn the first initial phone call to them in December onceI saw the money of out my account, their representative told me if I faxed in a statement to close my account & requesting a refund, it would be done & I would receive the money backI should not have even had to do this since the account was closed as of December 14, but they claimed they had no note of this on my accountSo I did as they asked & faxed in the paper & the money that was promised to be refunded, was notI am tired of poor customer service & representatives telling customers they are making notes on their accounts when it's obvious they are in fact notI am not responsible for paying them for December & January They took my money out of my account without my permission for services I am not receiving Final Business Response / [redacted] (4000, 9, 2014/05/06) */ In regards to your account # XXXXXXX the billing on this account has been cancelled with no further monies owed Sincerely, SAFE Security Final Consumer Response / [redacted] (4200, 11, 2014/05/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am well aware I owe no money to this company, it is the company that owes me $Money that needs to be refunded immediately Consumer Response / [redacted] (3000, 16, 2014/06/16) */ I'm confused, I thought the point of filing a complaint was to do the right thing & solve the issueIsn't the Revdex.com a type of mediator of some sort? This company STOLE money from my account & no one is going to do anything about it? I look forward to some type of explanation as this is appalling & completely disappointingAllowing businesses to do this to people is shameful [redacted] Business Response / [redacted] (4000, 18, 2014/06/24) */ Responding to Customer Rebuttal: SAFE Security has received a written notification from Mrs [redacted] on 1/24/requesting cancellationHowever Mrs [redacted] missed the renewal date to cancel the account SAFE Security honor MrsWeaver cancellation and will not be refunding January or February payments going forward SAFE Security has cancelled the account based upon Mrs [redacted] requested After reviewing the account SAFE Security will not be giving any refund at this time Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you [redacted] Consumer Response / [redacted] (4200, 20, 2014/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did NOT 'miss the renewal date to cancel the account' I called in February & notified Pinnacle that the home I was renting where the service was installed & running had been out up for sale & I was moving out of the homeI verified that my account was paid in full until the end of my contract & that the account would be closed when it was completed (December 2013) Safe Security made absolutely NO EFFORT to contact me via the email or phone number listed on my accountOh you sent a letter introducing yourselves? IN MARCH A MONTH AFTER I HAD GIVEN NOTICE THE RESIDENCE WOULD NO LONGER BE OCCUPIED BY MEI am sick & tired of you repeating yourself [redacted] Your company took money from me when it had NO RIGHTMy contract was done & the account was to be closed December $is owed to meBottomLine

Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ Date: August 31, Revdex.com Response: [redacted] - Case# XXXXXXXX Re: [redacted] - Customer # XXXXXXX Contract Terms: 06/10, months, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract termContract expired on 12/31/ SAFE Security acquired the security agreement from Pinnacle Security on 3/8/ On 5/8/2013, SAFE Security received the cancellation letter from the customer The customer contract agreement expired on 12/31/The customer was responsible for making payments through the end of the contract period The customer was not removed from auto pay in error A refund will be submitted in the amount of $for monitoring services for 1/1/through 8/31/ The account has been submitted for cancellation Please disregard invoices/statements you may receive during the cancellation processIt may take up to two billing cycles for the cancellation process to be completed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) By the dates on the contract this is the refund I'm due, can't ask for much more than that, I will be waiting for the refund checkI want to thank the Revdex.com in helping resolve this matter [redacted] C [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/03/16) */ In regards to customer [redacted] , our records indicate the following: Since we were notified of the issue, we have attempted to resolve the customer's concerns and issuesSAFE was not the installing company and in practice we require that all installation companies provide customers with details of the contract that they are signing with SAFE SecurityWe do place the accountability on the customer to understand the terms of the contract that they have signed with another provider and do not require that our installers cover this as it is the responsibility of the party signingWe do as a courtesy to [redacted] we release her from contract termsThe account has been submitted for cancelationThe contract terms have been satisfied and no additional monies are due from the customer Please disregard invoices/statements you may receive during the cancellation processIt may take up to two billing cycles for the cancellation process to be completed Respectfully, SECURITY ALARM FINANCING ENTERPRISES, L.P [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accept the cancellation of my contract but question the more billing cycles to complete this process as my accounts have been changed due to being hacked and having to open new accounts due to the problemI believe I have paid an initial cost and submitted requests for termination before a week had passed [redacted] two more billings are uncalled for by my accountThis company did not remind me of contractual obligations upon signature and were barely out of their teens, fresh from Utah! I am grateful for their cancelling of the contract and they were the installing company of this new system Final Business Response / [redacted] (4000, 9, 2015/03/24) */ Account Number: XXXXXXX Customer: [redacted] In regards to customer XXXXXXX, our record indicates the following: Since we were notified of the issue, we have attempted to resolve the customer's concerns and issuesSAFE was not the installing company and in practice we require that all installations companies provide the customers with details of the contract that they are signing with SAFE SecurityWe do place the accountability on the customer to understand the terms of the contract that they have signed with another provider and do not require that our installers cover this as it is the responsibility of the party signingWe do as a courtesy to [redacted] we release her from contract termsThe account has been submitted for cancellationThe contract terms have been satisfied and no additional monies are due from the customer Please disregard invoices/statements you may receive during the cancellation processIt may take up to two billing cycles for the cancellation process to be completed Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you, [redacted] Final Consumer Response / [redacted] (2000, 11, 2015/03/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/04/17) */ In regards to customer XXXXXXX, our records indicate the following: On September 1, [redacted] Signed a contract with Pinnacle Security for the initial terms of monthsThis agreement automatically renews for successive one (1) renewal terms, unless cancelled by either party in writing no less days prior to the end of the then current terms [redacted] contract automatically renewed until March 1, SAFE Security will honor [redacted] request to cancel provided he send us the remaining balance of contract in the amount of $ SAFE Security has received Mr [redacted] cancellation letter on 4/9/However, your account has auto renewed from 3/until 3/ SAFE Security goal is to resolve your concern in a timely matter Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time if you have any question Thank you, [redacted] Customer Care Supervisor Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Our account has been paid in full, no worries for our business ever and will never recommendThis company is a complete disaster and should not be in business Final Business Response / [redacted] (4000, 9, 2015/04/30) */ In regards to customer XXXXXXX, our records indicate the following: On September 1, [redacted] Signed a contract with Pinnacle Security for the initial terms of monthsThis agreement automatically renews for successive one (1) renewal terms, unless cancelled by either party in writing no less days prior to the end of the then current terms [redacted] contract automatically renewed until March 1, SAFE Security will honor [redacted] request to cancel provided he send us the remaining balance of contract in the amount of $ SAFE Security has received Mr [redacted] cancellation letter on 4/9/However, your account has auto renewed from 3/until 3/ SAFE Security goal is to resolve your concern in a timely matter Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time if you have any question Thank you, [redacted] Customer Care Supervisor Final Consumer Response / [redacted] (4200, 13, 2015/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) My account has been paid, and should be closed, point....blank...period!! My payment was made on April 17thAgain, this company does not have its information togetherCLOSE IT NOW!!!

Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ In regards to customer XXXXXXX, our record indicates the following: · On July 7, customer signed a month contract with Pinnacle SecurityThe initial term ended on July 7, · On July 1, 2010, customer agreed to an Alarm System Installation and Detection Services AgreementThis agreement automatically renews annually on July 20th unless agreement is cancelled in writing by either party at least days prior to the agreement's then-current renewal date · Customer sent a letter requesting cancellation received date of April 15, · SAFE Security will honor customer's request to cancel at the next renewal date of July 20, · SAFE Security is also agreeable to cancel this account immediately, provided the customer pay the remaining balance of contract in the amount of $ Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you, [redacted] Customer Care Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/07/14) */ Consumer Info: [redacted] Account Number: XXXXXXXX In regards to consumer [redacted] account #XXXXXXXX: After an extensive search, we can find no record of a SAFE Security account with [redacted] *** SAFE Security searched by the consumer name, the address and phone number that was provided, as well as the account number of XXXXXXXX SAFE Security will gladly look into this complaint further as long as additional consumer information can be provided Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how we should proceed Thank you, [redacted] Customer Care Manager