Ross Fitchner Home Repairs

Dear MsSlape,
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal">Our records indicate
that a Member Care Specialist has attempted to contact you in follow up to the
comments you provided to the Revdex.comUnfortunately, they were
unable to speak with youAt your earliest convenience, please contact us by
calling the phone number provided in their voicemails for assistance
We look forward to
speaking with you soon!
Promoting Health and
Fitness,Hour Fitness
Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by the local Club Manager. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[hour fitness did contact me but they offered no solutionAll they did was explain where their sales employees had made a mistake in falsifying information when selling memberships to much of the publicThey offered no apology and actually no resolution was even offeredI'm very disappointed with them as a businessI have found that there are many petitions being signed by people that were also lied to by hour fitness sales associatesI will sign these petitions and also file a complaint with the state attorney general of the federal trade commission.The fact that this business is trying to close this complaint without any action is very upsetting.]
Regards,
*** ***

I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me.
I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I received a voicemail from the district manager, and will call him back as soon as I return from my current trip in *** ***Thanks!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matterWe received a message stating that the number was temporarily unavailable. At your earliest convenience, please provide an alternate phone number where we may reach you.We look forward to
speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Unfortunately, we are unable to reach you in follow up to the comments you have filed with the Revdex.comAt your earliest convenience, please contact us by calling the phone number provided in the voice mails left for you by the local District Manager
We look
forward to speaking with you soon
Promoting Health and Fitness,
Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hour Fitness contacted me and simply stated that they cannot honor what was told to me when signing my contract because their is no audio record of the type of membership the sales representative falsely sold meI mentioned to them that they did have the employee name and number of the person who gave me the terms of my contract, however they said it would make no difference and that my "lifetime" membership was increasingI know what was represented to me when I made the decision to purchase the lifetime membership, and Hour Fitness has not honored that.
Regards,
*** ***

Dear *** ***
Per your membership agreement purchased on 08/19/08, your membership is eligible for an annual dues increase after the initial prepaid term. Please note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.
We value your loyalty and believe even with the increase, you are still getting the best value and access to all Sport (Active and Fit-Lite level) clubs nationwide based on your access level
Please note that any prior membership you may have had is no longer valid as the most recent agreement purchased supersedes any prior agreement.
On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead
Yours in Fitness, Hour Fitness Corporate

Dear Mr* ***
We have reviewed your additional comments filed with the Revdex.com regarding your 24 Hour Fitness membership
Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.
We are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate
We thank you for being a member and wish you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Mr***,Our records indicate that your concern was resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

My main contention going forward is that Hour Fitness should not profit from the shell game they played with the customer here in real practical terms - that is keeping the $plan they sold through deceptive praxis - the said shell gameSimply put, the shell game involved their staff associate, *** *, pushing the $750-for-years-and-$29-after that, while practically hiding the "3C Clause" in gobs of small print smack dab in the middle of a backpage of the contract packageThis was practically deceptive because that clause was a huge corollary of Hour Fitness selling pointReputable praxis dictates that such big points of a contract be put front and center of the sale process on equal or next to equal footing with the selling pointThe example I gave is the initialing or checking of certain key boxes during the car rental processThis annotation makes sure that key aspects of a contract are not omitted or glossed over and thereby leading the quagmire that I and Hour Fitness find ourselves in.The Hour Fitness rep, *** ** that I spoke to last indicated that Fitness has abandoned the sales practice used in my particular instance - which amounts to a mea culpa of sortsAnd in that connection my contention is that for that mea culpa to be meaningful, Hour Fitness needs to forgo the monies that were raised through that shady marketing if they will not abide by the explicit promises of what was sold with these plans, which is $29-a-year memberships.The other thing which has been disappointing throughout this process is the low level of engagement from Hour Fitness despite the canned PR pablum contained in each of their responsesEach of them blithely gloss over what is so troubling about how Hour Fitness staff - at least *** * in my case - sold the $plans - to wit, misleadingly, if not deceptivelyHour Fitness's vaunted care about how I am being affected by all this is belied by the fact that there was zero evidence that they had tried to call me even as they professed that they hadI found no evidence that noone called on May 28, the day Hour Fitness maintained they called me to resolve this issueWhen I brought this up in my last conversation with *** ** she didn't seem to want to face the implication that perhaps noone from her office had called me when they had said they hadThe incoming calls folder would have shown that someone had called on that dayIt did notThis is what I mean by low level engagement.And the attempt to try to disown how *** * had sold the plan, starting with the Hour Fitness customer service representative in May 3rd or 4th, smacked of a cheap attempt to wiggle out of responsibilityAt what point does Hour Fitness take responsibility for the conduct of its workers?I have suggested solutions:Keep the rate at $a year as was overtly advertised in the selling of the $plan If Hour Fitness cannot keep the rate at $a year, they should just give me back the $I paid them and cancel my membership because it was sold under shady praxis.As per your request, I am attaching the "contract" paperwork associated with my $payment to Hour FitnessThe paperworks is in the form of a PDF file accessible through the Adobe Acrobat program As you peruse it, please bear in mind what I said at the beginning of this note.I will await your response.*** ***

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mail left for you by the local Club Manager.We look forward to speaking with you
soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been resolved by the local General Manager
Should you have any questions, please let is know
Promoting Health and Fitness,
Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID*** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
From: *** *** ***Date: Mon, Jun 13, at 1:PMSubject: ***To:***hour fitness email mailed my the contractIt had the $a year renewalOne of the following pages had a right to increase the due by 3%Not 400% like what was done
Regards,*** ***

Dear Ms***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the feedback you provided to the Revdex.comHowever, they were unable to speak with you. At your earliest convenience, please contact us by calling the phone number
provided in their voice mails.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.comShould you have any questions, please let us know
Sincerely,
Hour Fitness Corporate

Dear *** ***
We have received a copy of your comments filed with the RevDex.com and sincerely apologize for any inconvenience that this may
have caused
Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Thank you for your correspondence. We have thoroughly reviewed your comments filed with the Revdex.com and sincerely apologize for any
inconvenience that this may have caused
",sans-serif">Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction possible We take feedback
from our members very seriously and sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
We would like the opportunity to speak with you
regarding your concern; however we are unable to reach you or leave a voice message on the phone number you provided in your
correspondence
At your earliest convenience, please respond
with an alternate phone number so we may contact you
Once again, we apologize for any inconvenience
that this may have caused and look forward to speaking with you soon
Yours in Fitness,Hour Fitness Corporate Office