Ross Fitchner Home Repairs

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to reach you At your earliest convenience, please return our call by calling the phone number provided in our voicemail
We look forward to
hearing from you soon
Yours in Fitness,Hour Fitness Corporate

Dear Mr***,
We have received a copy of your comments filed with the Revdex.com
and sincerely apologize for any misunderstanding that may have occurred.
Our records
indicate that your concern has been resolved by our office. Should
you have any further
questions or concerns, please let us know
We wish you
continued success with your future fitness goals
Promoting Health and Fitness,
Hour Fitness Corporate Office

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** *** *** ***
Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
hr fitness corporate office called and said their price increase stands and it is non negotiable I reiterated that 24hr fitness sold me a $contract for the 1st three years and after years the annual payment is $for life24hr fitness is not holding their end of the bargain Instead of adjusting the annual fee, 24hr fitness had the manager of a 24hr gym, that I am a patron to, to discuss my concern about the unsanitary condition of the shower room. I am more interested in adjusting my annual fee back to $or raise the annual fee to $and allow me to have access to all of the clubs( ultra, super sport, sport, and active)
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference
to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI haven't received the refund of $29.99.Regards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Received a call from customer service to tell me the reason they are doubling by annual fee it to do maintenance on gymsShe was not able to tell me when this would happen or what they would fixShe also stated I should of received a letter regarding the fee increase per the agreement, which I never receivedI was basically told that if I wanted to renew I would have to pay the new rateHorrible customer service!Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
To whom it may concernThere is no voicemail left on my answering machineThere is no tel number for me to return the phone call and I tried to call the general customers service number but I did not get any where *** ***

Dear *** ***
Our records indicate that a copy of your agreement was sent for your review via email on 5/6/A Member Care Specialist will in touch with you shortly to review the terms of your purchase and answer any questions you may have in reference to your annual renewal.Promoting Health
and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Please be advised that our office placed a call to you on 12/16/in follow up to your concernHowever, we were advised by your mother that you were not able to communicate by phonePlease advise how we may reach you in order to discuss your feedback and resolve your concern
We look forward to hearing from you
Yours in Fitness,
Hour Fitness Corporate

Dear *** ***
Our records indicate that your concern has been resolved by our office
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** I did finally talked to the representative and they sent me a copy of a contract which was not the contract originally signed and my problem still is that I was told my dues would never go up

Dear *** ***
Our records indicate that your concern has been resolved by our office.
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The business promised to send the signed contract but never didAlso, they claim they will use the increased annual fund to improve clubs but that's just an excuse to increase rates illegally

Dear MrAguilar,Thank you for the follow up
Our records indicate that the local Club Manager has since addressed the additional feedback you provided to the Revdex.com regarding your local club.
Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thanks for the time regarding this issue I like Hour Fitness and I like the services it provided to my family for the last few yearsHowever, I still need to reject the offer, because basically there is no offer so farI really ***t to get this resolvedMy husband really feel unfair about the situationWe joined the club at the same time and bought the same productHe just cannot understand why only his yearly due get increased to $this yearI understand it was important to ensure you provide customers with a clean , friendly and well-maintained club experienceHowever, please adjust his yearly due back to $29.00, maybe as an exception to usWe got the image of our yearly due would be $29.00, and that was the reason we join the clubIf I know the yearly due going to increase after few years, why did I need to pay upfront for first years? $each personwe paid upfront total $for the first years Do you think it make sense? Now I'm just talking about only $different, and you can gain back my husband's trust to hour Fitness just in $differentWe are good customers, we always keep places clean, friendly to staffs and other users as wellAlso, we follow all the rules and policy in hour fitness and always tell ours Hour fitness is the best compare to other competitors. hour fitness, can you do me a favor? Just keep us on the yearly good deal for $and keep as satisfy? I believe your customer experience is important to you, kindly keep our experience with Hour Fitness goodAnd I believe company image is important too Thank you for your time
Best Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.again it is a lie No one called me I can furnish my phone records if necessary There are multiple issues here Club took my money with the yearly fee Yearly fee charged although it a monthly membership Yearly fee charged on August th just 6months after membership signing And they notified me that there will be a yearly charge every August 8th If we do the math that means two yearly fees I would pay in a year and months Second I had to pay for my training sessions before I used them So club had the money and didn't feel any urgency to contact me about the trainer's departure As a matter of fact the trainor was trying to get me to sign with him just two days before his departure Again it's an unethical business practice We cancled our membership after the fees where charged and their refusal to credit us back the our hard earned moneyNow how is that proper business practice to charge a yearly fee after months and in aticipation of a charge every year on the same date , and how is it an ethical business practice to not contact a paying customer after your trainer (whom you have been training and paying for , for 6months ) quits and the club doesn't see it a necessity to contact you In my months with the club I paid $ a month for months and around $in training sessions It's another story of the business taking your money and deficating on their customer after they see that you are not signing up with them again Again I can back my statements with facts and hard paper proof Can hour fitness do the same I don't think so It's easy for them to say they called and did this and that but where is the proof All lies just to close the case and sweep the dirt under the rug They need to refund me a substantial amount and stop wasting my time If you need phone records or any reciepts I can furnishe it It's comical that they would say they spoke to me , specially when I went out of my way to contact the club manager which in return conecidently was in meetings every single time I called Same manager as per my trainor stole his customer from him Dishonesty , deceit and unethical business practice across the board Again if Revdex.com needs proof about all the statements I said I can furnish it on demand .
Regards,
*** ***

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Nobody has left me any voice mails regarding this complaintA club manager called me from the *** location, however, I was attending an important event and asked if I could call her back within the hourShe said that was fine, however, I was unable to get back in touch with herI called three times and left messages with the person who answered the phone each time, and still to this day have yet to receive a call back from anyonehour fitness has proven themselves to be about themselves and no longer about the customers
I don't know if they have changed management in the corporate offices, because with so many changes being made, and not for the better, they are not the good establishment they once wereTo them, I am just one person in a massive podWhen companies start treating the customers in this way, it doesn't take long for other people in that pod to start and follow, before you know it, you go bankruptIn regards to all the voice mails left by hour staff, please check the number being called, because it wasn't my voice mail that these people supposedly drowned with messages
Regards,*** ***