Ross Fitchner Home Repairs

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowweeks after hours fitness promised me the refund, I still can't get it
First, I was told I'll receive a check in about days It didn't show up and nobody ever contacted me I had to call the branch manager again, then was told that the refund was issued to *** I just need to go to *** But *** people acted like knowing nothing about it
So, for the last several days, I've been on the phone with *** and hours fitness many times Everyone says I'll get a refund, a prorated amount, an estimated %, even the exact days remaining on my contract, but somehow no one knows the actual dollar amount It's just a simple math an elementary school student can do What's the problem? Isn't it already "issued" to ***?
I don't see any good faith here After going through so much trouble, I still can't get the refund.
Regards,*** ***

Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com at which time you confirmed that the issue has been resolved by your bank.Should you have any questions, please let us know.Promoting Health
and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been resolved by the local Club ManagerShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution not satisfactory but ok to close
24Hrs Fitness are not really addressing the issue and they are giving the same responseFuture is not clear and how other customers will also be impacted by this wrong practice
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact the local Club Manager by calling the phone number provided on the voice-mails they have left for you in follow up to your concern
We look forward to
speaking with you soon.
Promoting Health and Fitness, Hour Fitness Corporate

Dear *** ***
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions, please let us know
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know
Thank you,
Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, This response is not excepted because they called me and as I was demanding specific information from them and to take my complaint into consideration I asked to talk to the supervisor and they reject lend me talking to anybody This response is not excepted because they called me and as I was demanding specific information from them and to take my complaint into consideration I asked to talk to the supervisor and they reject lend me talking to anybodyThe fact is hour fitness become too big to care about a small people like us,The fact is hour fitness become too big to care about a small people like us, it would be very helpful and respectful of them if they would've called me or talk to me or took my concern to serious level and things could not escalated that far at this point I demand a manager at the corporate to call me and listen to my concerns as I asked them to begin with ,,hour fitness customer service has diminished because they have too much business to many people and they could care less about one or two members I canceled my membership because of customer service issues and favoritism and pick and choose who to treat nice and hard to treat bad so I need to hear as I requested from them the first time I need to speak to a manager before I file a complaint and they did not respond and now I'm asking for the same thing I need to speak to a manager and favoritism and pick and choose who to treat nice and hard to treat bad so I need to hear as I requested from them the first time I need to speak to a manager before I file a complaint and they did not respond and now I'm asking for the same thing I need to speak to a manager from the corporate office
Regards,
*** * ***

Dear *** ***
Thank
you for your response.
Per
your membership agreement, your membership is eligible
for an annual dues increase after the initial prepaid
term. Please note that this increase was not a decision which we took
lightlyHowever, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club
experience.
We
value your loyalty and believe even with the increase, you are still getting
the best value and access to approximately clubs nationwide based on your
access level
On
behalf of Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the many years ahead
Yours
in Fitness,
Hour Fitness Corporate

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you
soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mail left for you by the local Club Manager.We look forward to speaking with you
soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual dues increase after the initial prepaid term.
We are unable to comply with your request to reduce your annual duesHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate
We thank you for being a member and wish you continued success with your future fitness goals
Yours in Fitness, Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Mr***,
Our records indicate that a
Member Care Specialist has contacted you in follow up to your
concern. Unfortunately we were unable to reach
you. At your
earliest convenience, please contact our office by calling the phone number
provided in our voice-mail
We look forward to speaking with you soon
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear *** *** *Our records indicate that a Member Care Specialist from our office contacted you on 10/28/and addressed your feedback related to your Hour Fitness membership.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate

Dear *** ***
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager
We look forward to speaking with you
soon
Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I appreciate them restoring my membershipI consider this resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Anyone can say what you have just said. The truth behind the matter is that I was told I would be paying $50/year for life, this was constantly repeated by the sales rep when he was pushing me to make the purchase, and what eventually convinced me to buy. Had I known what he was saying was a lie, then I would have contacted 24, and definitely would not have made the purchase.Regards,*** ***

Dear *** ***
",sans-serif>Unfortunately we are unable to reach you by phone to discuss this matter as the phone number you provided in your correspondence does not have a voicemail option. At your earliest convenience,
please respond with an alternate phone number we may contact to further assist with this matter
We thank
you for your patience while resolving this matter
and look forward to your reply
Promoting Health and Fitness, Hour Fitness Corporate Office