All I want to do is change my payment due date. Not an option. The computer automated system drags me around in circles before it disconnects the call or tells me that they are closed after I have been on the phone for 5-10 minutes already.
There is no way to email them. What am I supposed to do?!
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 28, 2016. We will continue to work with the customer directly to resolve the issue.
minor-latin'>A representative from the Office of Customer Advocate contacted the customer by telephone on November 2, 2016 and resolved the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Navient states they have sent a response to via mail. I have not received a response via mail. Navient has not responded factually many times therefore I do not expect them to do so now.
Regards,
[redacted]
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 21, 2014. Please allow sufficient time for postal delivery.
of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 12, 2016. Please allow sufficient time for
postal delivery.
I thought Sallie Mae was bad, but Navient is beginning to top Sallie Mae. I have the greatest difficulty just TRYING TO PAY my loan. Navient's left hand doesn't know what the right is doing. The account is routinely disabled when I go in to pay it. One person tells you one thing. Someone else tells you something different. I HATE NAVIENT.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 16, 2016. Please allow sufficient time for
postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 6, 2015. Please allow sufficient time for postal delivery.
These people are JERKS to deal with. I waited on a call back for 3 weeks for them to just tell me they couldn't help me. I called 3x a week, was transferred several times and put on hold several times. Was told I didn't receive a call back because my information was in a " managers que " and he was on vacation and that he was in that he was in that evening so I would hear back that day, never heard back. Called back again just to get transferred around 3 more times to be told they cant help me. Which would be fine if you didn't make me wait 3 weeks to tell me this. These people are not willing to work with you at all ! Do not get a loan through them.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 21, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I [redacted] do not accept this because Sallie Mae and Navient are the same company, and I have never had a student loan with Navient. I consolidated all my loans with Sallie Mae. I paid all my money to Sallie Mae, I have never had an account with Navient. I have never heard of Navient until they replied to my complaint.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 19, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received a phone call from [redacted] at Navient on 9/4 at 2:13pm. I have called her back twice and asked that she return my phone call and/or provide me with a contact time, time zone, and means to reach her. To date, I have not received a phone call back nor have I received any further communication. I would be willing to sign a waiver so that the Revdex.com can assist with resolving this and the information can be released directly to the Revdex.com or sent to my Navient account for quicker access.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I would like Naveint to accept a payment plan of $25 a month until I can obtain full time work. I would also like them to acknowledge that they are no longer authorized to debit from any of my accounts.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The letter sent by Navient had nothing to do with my original complaint. I am working on solving this issue myself. I don't feel this resolution from the Revdex.com and Navient solved my problem in anyway.
Regards,
A
representative from the Office of Customer Advocate contacted the customer by
telephone...
on April 29, 2015, and we are working with the customer directly to
resolve the issue.
All I want to do is change my payment due date. Not an option. The computer automated system drags me around in circles before it disconnects the call or tells me that they are closed after I have been on the phone for 5-10 minutes already.
There is no way to email them. What am I supposed to do?!
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 28, 2016. We will continue to work with the customer directly to resolve the issue.
minor-latin'>A representative from the Office of Customer Advocate contacted the customer by telephone on November 2, 2016 and resolved the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Navient states they have sent a response to via mail. I have not received a response via mail. Navient has not responded factually many times therefore I do not expect them to do so now.
Regards,
[redacted]
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 21, 2014. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest...
of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 12, 2016. Please allow sufficient time for
postal delivery.
I thought Sallie Mae was bad, but Navient is beginning to top Sallie Mae. I have the greatest difficulty just TRYING TO PAY my loan. Navient's left hand doesn't know what the right is doing. The account is routinely disabled when I go in to pay it. One person tells you one thing. Someone else tells you something different. I HATE NAVIENT.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 16, 2016. Please allow sufficient time for
postal delivery.
A representative from the Office of...
Customer
Advocate contacted the customer by telephone on March 7, 2016 and resolved
the issue with the customer.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 6, 2015. Please allow sufficient time for postal delivery.
These people are JERKS to deal with. I waited on a call back for 3 weeks for them to just tell me they couldn't help me. I called 3x a week, was transferred several times and put on hold several times. Was told I didn't receive a call back because my information was in a " managers que " and he was on vacation and that he was in that he was in that evening so I would hear back that day, never heard back. Called back again just to get transferred around 3 more times to be told they cant help me. Which would be fine if you didn't make me wait 3 weeks to tell me this. These people are not willing to work with you at all ! Do not get a loan through them.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 21, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I [redacted] do not accept this because Sallie Mae and Navient are the same company, and I have never had a student loan with Navient. I consolidated all my loans with Sallie Mae. I paid all my money to Sallie Mae, I have never had an account with Navient. I have never heard of Navient until they replied to my complaint.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on December 4, 2015 and resolved
the issue with the customer.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 19, 2016. Please allow sufficient time for
postal delivery.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on November 12, 2015 and resolved
the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received a phone call from [redacted] at Navient on 9/4 at 2:13pm. I have called her back twice and asked that she return my phone call and/or provide me with a contact time, time zone, and means to reach her. To date, I have not received a phone call back nor have I received any further communication. I would be willing to sign a waiver so that the Revdex.com can assist with resolving this and the information can be released directly to the Revdex.com or sent to my Navient account for quicker access.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I would like Naveint to accept a payment plan of $25 a month until I can obtain full time work. I would also like them to acknowledge that they are no longer authorized to debit from any of my accounts.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The letter sent by Navient had nothing to do with my original complaint. I am working on solving this issue myself. I don't feel this resolution from the Revdex.com and Navient solved my problem in anyway.
Regards,