Risezone Solutions

Great service. very handy to have around when needed and i'm very glad it was Risezone

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 Complaint: [redacted]
I am rejecting this response because:
CUSTOMER’S RESPONSE TO RISEZONE (4-2015):
MESSAGE FROM
BUSINESS:
Hello [redacted],
As per the [redacted].com from
where we paid and ordered the [redacted] 2010. Since this is old version the
disc is not being provided but only a licence key comes in the box and once
activated, the software can be downloaded.
Customer’s response to Risezone:
As mentioned in my previous email response via the RevDex.com, “, I solicited the assistance of the Genuine,
authorized [redacted] Tech Support listed on the Official [redacted] Website who walked
me through installing the product key that I received from Risezone. A Genuine,
Authorized [redacted] Tech Support person informed me that the product key was
invalid. It was not compatible with computers in the United States.  Additionally, the product key is a 30-day
trial. Therefore, as of today (4/15/2015), I have 7 days left to use the 30-day
[redacted] trial that I deceivingly received from Risezone. According to
Risezone Technicians I was supposed to receive a life-time licensed version of
MS [redacted].  Again, this is what I had
before Risezone Technicians incompetently removed it from my computer when they
incorrectly installed [redacted].
The invalid product key that I received from Risezone was installed
on my computer per the instructions in the “[redacted] Home & Student
2010 Product Key Card” package with the assistance of a Genuine, Authorized
[redacted] Technical Support person (per the Official [redacted] Website).
When I activated the product key from my computer, I received the
following message: “This product cannot be activated because the product key is
not valid”.
Per Risezone’s suggestion (below), I called ###-###-#### for
assistance. The aforementioned number is for a technical support company that
provides [redacted] support, but it is not the Official [redacted] Tech support.
This was verified by Anthony, the technician (at the 1-800 # provided by
Risezone) who confirmed that the product key that I received from Risezone was
purchased in Africa and was invalid in the United States. Anthony also
mentioned that there is a geographical block on the product key. He suggested that
I could purchase a licensed copy of [redacted], which would resolve the
issue. This is what I’ve been asking Risezone to do to correct their technicians’
mistake since October 2014. I also have a case number referencing the
conversation with Anthony if needed.
Also the version of [redacted] that I had on my computer before
Risezone removed it was “[redacted] Professional Plus 2010”. Risezone
technicians sent me a different version ([redacted] Home and Student 2010)
to install. This error again emphasizes the high level of incompetence and
deceit that is common place at Risezone.
MESSAGE FROM BUSINESS:Product Features
this is the old 2010 version
of the software, [redacted] requires a phone call to [redacted])
to complete an automated telephone activation. So, customer should choose
Telephone Activation rather than Internet activation. This will install and
activate the software.
Customer’s response to Risezone:
As mentioned above, I called ###-###-#### for assistance as
suggested by Risezone. The aforementioned number is for a technical support
company that provides [redacted] support, but it is not the Official [redacted]
Tech Support. This was verified by Anthony, the technician (at the 1-800 #
provided by Risezone) who confirmed that the product key that I received from
Risezone was purchased in Africa and was invalid in the United States. There is
a geographical block on the product key and it is worthless. He suggested that
I could purchase a licensed copy of [redacted], which would resolve the
issue. This is what I’ve been asking Risezone to do to correct their technicians’
mistakes since October 2014. I also have a case number referencing the
conversation with Anthony if needed. Risezone technicians removed a licensed
copy of [redacted] 2010 from my computer when they incorrectly installed
[redacted].
MESSAGE FROM BUSINESS:
If for any reason there is
any issue with this licence key, we should be able to [redacted].com and either get
it fixed or get it replaced. Since you have the original box and papers for
this new MS [redacted] you can also call the 800 no of the seller on the receipt that
came with the box.
Customer’s response to Risezone:
It is Risezone’s responsibility to ensure that what they purchase
for their customer is accurate and will meet the customer’s needs. This is the
fundamentals of providing customer service. Risezone placed the order. If there
is a problem, the purchasing entity (Risezone) should resolve it, not the
recipient. Again, this is horrible customer service. As confirmed by the technician that Risezone
referred me to via the 1-800 # (as stated above), the product key is
invalid/worthless. This is Risezone’s issue to resolve not the customers. MESSAGE FROM BUSINESS:We have been trying to reach out to you and
also emailed you the same. Now you can try to call the [redacted] 800 no
referred above and if you want, you can conference in a technicial from our
[redacted] to get the issue resolved. At the same time, if the issue with key
persists, we can have a conference call [redacted].com and get it reolved with you
being part of all the communication with both [redacted] and [redacted].Thanks[redacted]
Customer’s
response to Risezone:
At this point I have no confidence in
Risezone’s ability to resolve any of the stated issues ((1) licensed and correctly
installed [redacted] Operating System and (2) licensed and correctly installed [redacted] 2010) that their technicians created with my computer. Since October of
2014 I have been greatly inconvenienced and disrespected by Risezone’s
technicians attempts to disregard and cover-up their grievous mistakes. I am
still waiting for justice and fairness that is due as a result of my damaged
property.
During an installation of [redacted] on
my computer, Risezone Technicians removed my [redacted] Operating system from my
computer. I had a licensed authorized version before Risezone Technicians
removed it from my computer.
Risezone technicians re-installed my
[redacted] Operating System, but I have issues that have been confirmed by Official
Genuine [redacted] Support Technicians. Since Risezone’s re-installation, I am
also getting the following pop-up message on my computer every time I access the
internet. “This computer is not running genuine Windows.” Official Genuine [redacted]
Tech Support experts have confirmed that I will have problems with the
operating system that Risezone re-installed.
Risezone’s work ethic greatly contradicts
their website’s Mission Statement.
“About Mission
Risezone
deliver the best online technical support services to home and business
computer users at reasonable price in minimum time.”
Risezone Technicians have not
provided the “best online technical support services” and I’ve been waiting since
October 2014 for Risezone Technicians to correct problems they created.
Also,
Risezone offers the following services on their website:
Printer Support
Virus
support
Spyware
Support
Slow
PC
It’s
obvious by Risezone’s technicians’ incompetent actions, that they do not have
the capacity to resolve the issues they created on my computer, which has been
unresolved since October 2014. And to date the Revdex.com has been involved
for a few months and no resolution has been reached. The only solution is for
Risezone to take responsibility for their mistakes and provide a check to cover
the expense of getting what Risezone Technicians removed from my computer: (1)
A licensed copy of [redacted] 2010 and (2) a licensed copy of [redacted] Operating system.
No
one can deny that this solution is equitable, especially with what I’ve had to
endure and the stress I continue to deal with because of the unfair and unjust
treatment by Risezone Technicians. I will solicit installation and activation services
from the Genuine-Official [redacted] Technical Support (per the Official
[redacted] Website) to receive competent products and installation and
activation services.
Regards,
[redacted]

The service is extraordinary. I would only suggest that for purposes of initial customer comfort that the agents and technicians do accent reduction on a continuing basis. That is the only reason I had any reservations at first.

I was impressed with their professional help. They solved my problem quickly and efficiently. I would definitely recommend them to my friends and family.

A[redacted] was very efficient asnd fixed my computer, It is working fine.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Although this company has made good on refunding the service charges for computer antiVirus and Security they continue to deny that their employees withdrew over $1800 remotely from my checking account.  After much research I find that this is a popular scam that preys on unsuspecting individuals.  They can refute the accusations but the truth of the matter is their employees perpetrated this crime.  Although the Revdex.com may close this case they should watch this business for future scams. The Mn Attorney General is keeping the file open for future complaints as well as the FBI Cyber Crimes Division under the INS.  There is legislation  in the works to further regulate these companies.  It is my hope that companies like this be brought to trial and I have volunteered to testify in such matters.  These are expert criminals who are wonderful at misdirection of facts and get away with it because the elderly victims aren't in the position to persue the criminal complaint as well as being able to testify on upcoming legislation.
Regards,
[redacted]

gary did a great job. he worked on the problem for 5 hours but he fixed the problem. I would recommend him and risezone to everyone.

I am very satisified with the service and the tech support that I have had the pleasure of dealing with risezone in helping me solve the problems on my computer. The time frame was short in dealing with the problems, and the tech knowledge was very good.

Adam And Gary were both fantastic. Answered all my questions. Very professional. This service is needed for those of us who were born before the computer age.

The technician A[redacted] was very helpful and di an excellent job in repairing my computer.

I feel the service was excellent. I called and they started right away. I also didn't have to wait on line the whole time they were working. They called me back if there was something on my end that needed to be resolved. Clear instructions, and they were able to answer all of my questions.

excelent service

Problems were well-analyzed, and effectively remedied. Team was polite, professional, and very prompt. I'm happy with all the work completed.

Very good service, very professional.

Nice job.

I am extremely pleased & satisfied with the overall customer service that was given to me in fixing my computer and its issues. I would highly recommend Risezone & their expertise in resolving any computer issues that a customer is seeking to resolve.

Excellent tech service. Very satisfied. Computer completely corrected. All problems removed efficiently.

a[redacted] did a superior job and would recommend to anyone having a problem

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I have no time to deal back and forth with these type of people who refuse to speak the truth. I will not do business and will warn my friends and  family about them. that's all I can say. Also, I called my bank and inform them that this company can not take any money from my bank account because instead of doing me a service, they created me such a big problem that I have to take my laptop back to the place where I bought it so they can set it up the way it was when I first bought it; And that is going to cost me $150.00 that I don't have yet. so I am at a loss!!!
Regards,
[redacted]

This was a big help for me and knowing where to go next time is a plus.