Raymour & Flanigan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint
? I was informed last week the money would be refunded into my account end of buisness day Friday December ? The money was never deposited?
Regards,
[redacted]

Hello,We are having issues contacting this customer and pulling up an accountWould they be able to provide a phone number or some account information so we can access their account?? Thank you,Kevin

Good afternoon,Our local management team from the Syracuse area reached out to the customer to discuss this further.? We offered the customer a refund of their platinum protection plan and offered the customer an exchange on their furniture with a usage fee because the damages on the piece are
exceptions on the platinum protection plan.? The customer denied both offers and made mention of contacting a lawyer.? The leadership team offered these options as a courtesy to the customer and offered to provide the customer a resolution based on the damages not being covered and we are unable to repair the damages.? I have attached the pictures of the damaged furniture as a reference.? If the customer has any further questions about this please let us know.? ? Thank you!

Good Afternoon,? Our local management team in the Connecticut area has been in contact with the customer? We are working on reaching out to the vendor to get a new love seat and we will be reaching out to the customer when we have more information from the vendor.? Should you have any
questions or concerns, please let us know.? Thank You

Hello,Looking into customers account, it appears that we were replacing items as of 8/4/We have created a replacement in the system, consumer should call us to schedule a date of delivery.###-###-####confirmation ticket # [redacted]thanks,?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Hello.We do remove old mattresses and box springs when delivering a new mattress and box springThere are some stipulations, they are as follows; no stains, no rips, and no puncturesWe do not remove any existing furniture from the home, a metal bed frame and/or base? is considered to be
furnitureWe did apologize if her sales associate did not explain that partWe also offered to get her in touch for clarification on our removal guidelines with one of our managers in the showroom, she refused thoughAt this time we are not able to offer anything.Thank you

Revdex.com:
I feel that since ? they have admitted to their mistake, and I signed a contract for $that they sent to me even when I verified with the person on the phone that this was for the new chair and I verified the order was changed, and she said yessee attachedThen when I picked up the chair, it said $I am willing to take a credit for 1/off the difference they are charging me now which would be $Thank you
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.We like to get $ for gift card or the same amount of the money to be replace the both sofa.? Regards,
[redacted]

Leadership has reached out to this customer.? We offered to credit customer's financed amount by $150.? He agreed and accepted the offer.? Thank you, T.F[redacted]

Good afternoon,Our local management team from the Frazer area reached out to the customer to discuss this further.? We refunded the delivery charge back to the customer.? If the customer has any further questions about this please let us know.? ? Thank you!

Good evening,I have forwarded this information over to the leadership team within the customer's location. Once they have the chance to review the situation, contact the customer within 24 - 48 hours and reply back to myself with an update of the resolution for the customer, I will be able to...

update the Revdex.com with how we assisted the customer.Thank you,Tim

Leadership has reviewed customer's complaint.? We offered customer credit in the store for her original purchase and she did go and pick out new merchandise.? The lamp she ordered is currently at the showroom waiting to be picked upWe cannot at this time offer customer anything further
Thank you, T.F[redacted]

Hello? Upon inspection of the pieces through photos, we have authorized a reselect under the customer's platinum protection planThe customer has the ability to go into the showroom and pick out something of equal or greater value to replace the sofa.? Thank you

Leadership has reviewed customer's complaint and has offered customer a store credit and also will be sending her a $gift card to our store, which she can use on a future purchaseCustomer will go to showroom within next several days to reselect new merchandiseThank you, TF[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
THE OFFER OF HANDLES DOES NOT MAKE SENSE? THEY JUST NEED TO BE REATTACHED SO THEY DO NOT FALL OFF? I WOULD BE WILLING TO PAY THE $WITHOUT A CHARGE FOR PARTS THAT ARE NOT NEEDED.?
Regards,
[redacted]

Mrs[redacted],? We sincerely apologize for the issues you have been experiencing with the sofa and loveseat, as well as our inaccurate assessment of the fabric separationLooking into your notes, it appears we are offering a full replacement of the sofa and loveseatI believe? your situation
has already been escalated to our regional managers in your area, but I would like to re-escalate this issue to ensure that we are providing you with the best resolution and service going forwardWe will reach back out to our escalation team, and expect a follow up very soon thereafter.? Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

HelloWe have offered to remove the redelivery fee for the customerThe customer has accepted this offer.? Thank you

Leadership has reached out to this customer, and we have a placed a part order for new legs for the sofa, loveseat and chairOnce they arrive, we will contact the customer to schedule a service technician to go out to customer's residence to replace the legs on all piecesThank you,
T.F[redacted]